1-800-315-4345
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FREE GIFTS FOR A LIMITED TIME ONLY! Order today and receive the following free with your purchase:
- Free Shipping ($100 Value)
- Expedited Processing ($50 Value)
- Website Discount of $59.40 off the current discounted price (Use Code: FLASH5) ($59.40 Value)
- Free 5-year Parts Warranty ($500 Value)
- Free 5-year Compressor Warranty ($500 Value)
- Free Lifetime Technical Support ($500 Value)
- Free Condenser Wall Mounting Bracket ($119.99 Value)
TO CLAIM YOUR FREE GIFT CLICK ADD TO CART
Total Extra Savings With Us Today = $1,829.39
Pioneer® Hyperformance™ 12,000 BTU 23.5 SEER2 Ductless Mini Split Inverter++ Energy-Star Wi-Fi Air Conditioner Hyper Heat Pump Full Set 230V
Summary
- Ultra Low Ambient Hyperformance™ Ductless Mini Split Hyper Heat Pump System
- Cooling capacity: 12,000 BTU/H (1 Ton) with 23.5 SEER2 / 12.7 EER2 efficiency
- Heating capacity: 12,000 BTU/H (1 Ton) with 9.5 HSPF2 / 3.74 COP efficiency
- Voltage: 208/230V, 60Hz, 1Ph
- High Wall Mounted Air Conditioning & Heating System
- Variable Speed DC Inverter Operation Mode
- Hyper Heat Unit (Continues heating in -22°F weather)
- Wireless Internet Access Included (Via Free Smartphone App)
REFRIGERANT
R410A Pre-Charged Outdoor Unit, accommodating refrigerant line lengths up to 25 ft. per circuit.
IMPORTANT
The installation kit is necessary for the system to function. Do not select the "Without Installation Kit" option from the dropdown unless you are providing one yourself. The installation kit is: copper refrigeration lines, communication wire between indoor and outdoor unit, 10 ft drain hose, wall cap, sleeve, and putty.
Pioneer Hyperformance - Hyper Heat Pump Systems
Introducing Pioneer® WYF-25 Hyperformance™, our revolutionary series of ductless mini split heat pumps that redefines year-round comfort. With Hyperformance™, you can enjoy exceptional heating and cooling performance in any weather condition, including bone-chilling temperatures as low as -22°F.
Engineered with cutting-edge technology, Hyperformance™ retains up to an impressive 88% of its heating capacity, even in low single-digit weather. Say goodbye to compromised warmth and welcome reliable comfort no matter how cold it gets outside. This system is designed to exceed expectations and keep you cozy when you need it most. Not only does Hyperformance™ excel in performance, but it also boasts a high average 23 SEER2 rating, guaranteeing energy efficiency and helping you save on utility bills. You can experience ultimate comfort without compromising your environmental responsibility or breaking the bank.
As a part of the Hyperformance™ series, this ductless mini split heat pump offers a sleek and modern design that seamlessly integrates into any space. Versatile installation options make it suitable for a wide range of applications, from residential homes to offices and other commercial settings. Enjoy precise temperature control, even heat distribution, and the peaceful operation of our advanced heat pump technology. By choosing Hyperformance™, you also gain access to various rebates and incentives. Take advantage of these cost-saving opportunities and maximize the value of your investment. Thanks to the minimal power draw, this system pays for itself in no time after making the switch.
Don't settle for ordinary heating and cooling solutions. Upgrade to Hyperformance™, the pinnacle of comfort and efficiency. Embrace the power of innovation, reliability, and cost-effectiveness, and transform your space into the perfect sanctuary of year-round comfort today.
What's Included
- Indoor Unit
- Outdoor Unit
- Wireless Remote Control (with wall holder and batteries)
- Internet Control Module
- Copper Lines*
- Signal Cable Between Units*
- Drain for Indoor/Outdoor*
- Wall Passage Sleeve*
- Putty for Wall Hole*
- Leak Guard Sealer
- Wrapping Tape
- Installation Manual
- User’s Manual
*If ordered with an installation kit
Our Guarantee
- 5 years Warranty for Parts (Extendable to up to 7 years)
- 5 years for Compressor (Extendable to up to 10 years)
Features
Energy-Star Certified for Efficiency
Carrying both a primary Energy-Star™ as well as Energy-Star Cold-Climate™ certification, you can be sure that your new system will qualify for all of the best rebates all around the nation. Not only are you saving money upfront, but by choosing an ultra high-efficiency heat pump, you'll save even more over time and have a complete year-round heating and cooling system that pays for itself in no time.
Built for Heavy Duty Heating in -22°F
The Hyperformance™ series is our toughest unit yet, engineered to keep your home toasty warm in temperatures as low as 22° below. Even better, the auxiliary drain pan heater and compressor belt heater allow the system to retain up to 88% capacity in the single digits. Need cooling for special applications like server rooms or farms? The system also works in cooling down to 5°F. Arctic winters are no match for this unit.
Dual-Swing 3D Louver for Better Airflow
All of that power is no use without a way to spread it throughout the room. Luckily the Hyperformance™ indoor air handler comes built with dual-directional louver motors, for both up-down and left-right automatic swing. Easily set your desired airflow position or let it sweep at all angles on its own. Either way, your room is sure to be enveloped at all 4 corners with breezy, refreshing air.
Dependably Durable, yet Still Sophisticated
To stand up to the various harsh climates all over the world, the outdoor unit needed to be built like a tank, using the right materials. At the heart is the variable speed DC inverter compressor, equipped with its own belt heater for running stable in frigid regions. The brain is the power control board and intelligent fan motor, which can run in reverse at shutdown, blowing any drawn-in debris back out of the coil and keeping it as clean as the day it was installed. Finally, the muscles of the system are the galvanized steel panels and anti-corrosion coil, capable of withstanding >15,000 hours of salty air or water exposure.
Wi-Fi Controllable via Free App
Unlock the full potential of your new Pioneer system by activating the USB module included with your purchase. In 2 minutes you’ll be up and running, and ready to set custom schedules or fully control your system from across the world. Control one or many units from the same app, easily and reliably. Now you can pre-condition your home before your arrival, turn off the system remotely or check that your pets are relaxing in a comfortable temperature. You can also integrate your new mini split into a Smart Home setup, thanks to the numerous integrations available from within the app such as Amazon Alexa and Google Assistant.
High-Density Air Particle Filtration
Breathe easy with significantly improved air quality, thanks to the combination of an ultrafine screen filter plus the 4-in-1 supplemental filter. Eliminate pollen, molds, bacteria and other viruses while deodorizing the returning air at the same time. When combined with the coil frost/defrosting cycle which strips the fins of built-up debris and drains it away, you can be sure that both the air you breath and the air conditioner itself will remain clean and clear.
Technical Information
Performance Data
- Power Supply: 208~230V, 60Hz, 1Ph
- Cooling Rated Capacity (BTU/hr): 12,000 (3,000 ~ 14,000)
- Rated Power Input (Cooling): 940W
- Rated Current (Cooling): 4.3A
- Cooling SEER2: 23.5 BTU/W.h
- Cooling EER2: 12.7 BTU/W.h
- Heating Rated Capacity (BTU/hr): 12,000 (3,000 ~ 16,000)
- Rated Power Input (Heating): 940W
- Rated Current (Heating): 4.3A
- Heating HSPF2 (Region IV/V): 11 / 9.5 BTU/W.h
- Heating C.O.P.2 (47°F/5°F): 3.74 / 1.98 W/W
-
Refrigerant Type/Weight: R410A/1.18kg
- Recommended Application Area: 200~550 Sq.Ft
Indoor Unit Data
- Part Number: WF012GHFI25HLH
- Air Flow (Hi/Med/Lo): 377 / 324 / 253 CFM
- Sound Level (Turbo/Hi/Med/Lo/Mute): 42/40/36/32/29 dB(A)
- Net Dimensions (WDH): 33-1/2 x 8-1/8 x 10-5/8 Inches
- Carton Dimensions (WDH): 35-1/2 x 10-1/4 x 13-1/8 Inches
- Net / Gross Weight: 18.7 / 23.1 Lbs
Outdoor Unit Data
- Part Number: YN012GHFI25RPH
-
Sound Level: 53 dB(A)
- Net Dimensions (WDH): 31-7/8 x 11 x 23 Inches
- Carton Dimensions (WDH): 37 x 15-1/8 x 25-1/4 Inches
- Net / Gross Weight: 72.6 / 79.2 lbs
- Electrical Circuit Size: 15A (double-pole)
Manuals & Documents
Thank you for visiting and shopping at Mini Split Systems Direct. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders made before 2:00 PM EST are processed within 2-3 business days. Items ordered on weekends (Saturday or Sunday) start to process and ship as early as the following business day.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
We offer standard free shipping via UPS Ground, FedEx Ground, and Freight for all orders in the United States. We do not currently ship to international locations.
| Destination | Shipping method | Processing Time | Estimated Delivery Time | Shipment cost |
| United States | Free Shipping |
2 - 3 business days | 3 - 7 days | Free |
Delivery delays can occasionally occur.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Mini Split Systems Direct is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages & Missing Items
Please inspect all packages for damaged or missing items before accepting your shipment. If any of the items are missing or appear to have any type of damage; Mark the Receipt Damaged and/or missing (write which items are missing, or damaged and describe the damage).
Only refuse the items that are damaged, keep and sign for the items that are in good condition and be sure to notate the items that are being refused for damages clearly on the delivery receipt. You must contact our Customer Service Department at info@minisplitsystemsdirect.com to report which product(s) were missing and/or refused for damages and which product(s) were accepted at the time of delivery. After our Shipping Department receives confirmation from the Freight LTL Company we will promptly ship out the replacement product(s) to you.
Although Mini Split Systems Direct is NOT responsible for shipping damage, if your item(s) do arrive damaged, please send photos to info@minisplitsystemsdirect.com and we can assist with filing a claim against the shipping carrier to cover the cost of damages.
Any damages or missing items have to be noted on the delivery receipt prior to signing for and accepting your shipment in order to file a claim. Do not let the delivery driver rush you. It is your right to inspect each and every item.
Pre-Orders, Backorders, and Out-of-Stock Items:
Mini Split Systems Direct is dedicated to sourcing any item you may need and getting it to you as quickly as possible. Any items that are out of stock, or available for Pre-Order will be noted on the product page. You are welcome to place an order for Pre-Order items, backorder items, and for items that are out of stock, and will ship them the second they become available from the manufacturer, ensuring you get the item before anyone else. If you have questions about lead times, please refer to the product page or contact us at info@minisplitsystemsdirect.com or give a call or text at 1-800-315-4345
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.
All returns are subject to a 15% restocking fee, and the purchaser is responsible for the cost of return shipping.
To start a return, you can contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345. If your return is accepted, we will either schedule a pickup or send you a return shipping label, as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
You can always contact us for any return questions at info@minisplitsystemsdirect.com, or call us at 1-800-315-4345.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. A 15% restocking fee and the cost of return shipping will be deducted from the refund. Please allow up to 10 business days for your bank or credit card company to process and post the refund to your account. If you have any questions regarding your refund, please contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345.
Cancellations
All orders canceled after 24 hours are subject to a 5% administration fee, If your order has not been shipped yet, this is the only fee you will incur. This is a fee that covers administrative and personnel fees.
If your order has been shipped, you will not be charged a 5% administration fee, the standard return procedures will apply and you will be responsible for the cost of return shipping, and a 15% restocking fee will be ducted from your refund. Refunds will only be issued to the original payment method that you used when placing your order.
Damages and issues
Please inspect all packages for damaged or missing items before accepting your shipment. If any of the items are missing or appear to have any type of damage; Mark the Receipt Damaged and/or missing (write which items are missing, or damaged and describe the damage).
Only refuse the items that are damaged, keep and sign for the items that are in good condition and be sure to notate the items that are being refused for damages clearly on the delivery receipt. You must contact our Customer Service Department at info@minisplitsystemsdirect.com to report which product(s) were missing and/or refused for damages and which product(s) were accepted at the time of delivery. After our Shipping Department receives confirmation from the Freight LTL Company we will promptly ship out the replacement product(s) to you.
Although Mini Split Systems Direct is NOT responsible for shipping damage, if your item(s) do arrive damaged, please send photos to info@minisplitsystemsdirect.com and we can assist with filing a claim against the shipping carrier to cover the cost of damages.
Any damages or missing items have to be noted on the delivery receipt prior to signing for and accepting your shipment in order to file a claim. Do not let the delivery driver rush you. It is your right to inspect each and every item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have (see return process above), and once the return is accepted, make a separate purchase for the new item.
Our goal is to consistently provide the best pricing in the marketplace online and we work very diligently to do so. If you happen to see another online shop that offers a lower price than us within six months of your date please let us know and we’ll be happy to refund the difference on your original payment method. Moreover, because we are consistently working with our suppliers to get better rates we know that you can feel very comfortable and confident that you are seeing the best prices that can be provided for the products listed on our site.
Moving forward if you find the same item that we carry on another website that has a lower price please submit that to us within six months of your purchase date and we will refund you the difference.
If it is a case of seeing a lower price on another website and we need to send a partial refund simply email us the link to the exact product and brand from our site and also the link from our competitors site so we can inspect the pricing. Again this needs to be within six months from the date of your order and we will review your submission and apply a credit if necessary.
Our 100% Shoppers Best Price Guarantee has some limitations:
- The item must have already been purchased from our site prior to asking for this to be reviewed and submitted.
- This does not include rebate programs or specific retailer programs such as buy three get one free type offers or any combination such as that are not eligible.
- The item will need to be in stock from the competitors site that you’re submitting the information from.
- The competitor must be an online store, they may not have a retail location, warehouse, showroom, or physical location.
- The website cannot be a wholesaler, liquidator, distributor, or auction website. Examples are eBay, Liquadation.com, Via Trading, Overstock, Wayfair, Amazon, Home Depot, Lowes, etc.
- The competitor must also be someone who has been authorized by the supplier and/or manufacturer to resell the product you are inquiring about.
- The price match will include the product listing price, but will exclude any sales tax.
Description
FREE GIFTS FOR A LIMITED TIME ONLY! Order today and receive the following free with your purchase:
- Free Shipping ($100 Value)
- Expedited Processing ($50 Value)
- Website Discount of $59.40 off the current discounted price (Use Code: FLASH5) ($59.40 Value)
- Free 5-year Parts Warranty ($500 Value)
- Free 5-year Compressor Warranty ($500 Value)
- Free Lifetime Technical Support ($500 Value)
- Free Condenser Wall Mounting Bracket ($119.99 Value)
TO CLAIM YOUR FREE GIFT CLICK ADD TO CART
Total Extra Savings With Us Today = $1,829.39
Pioneer® Hyperformance™ 12,000 BTU 23.5 SEER2 Ductless Mini Split Inverter++ Energy-Star Wi-Fi Air Conditioner Hyper Heat Pump Full Set 230V
Summary
- Ultra Low Ambient Hyperformance™ Ductless Mini Split Hyper Heat Pump System
- Cooling capacity: 12,000 BTU/H (1 Ton) with 23.5 SEER2 / 12.7 EER2 efficiency
- Heating capacity: 12,000 BTU/H (1 Ton) with 9.5 HSPF2 / 3.74 COP efficiency
- Voltage: 208/230V, 60Hz, 1Ph
- High Wall Mounted Air Conditioning & Heating System
- Variable Speed DC Inverter Operation Mode
- Hyper Heat Unit (Continues heating in -22°F weather)
- Wireless Internet Access Included (Via Free Smartphone App)
REFRIGERANT
R410A Pre-Charged Outdoor Unit, accommodating refrigerant line lengths up to 25 ft. per circuit.
IMPORTANT
The installation kit is necessary for the system to function. Do not select the "Without Installation Kit" option from the dropdown unless you are providing one yourself. The installation kit is: copper refrigeration lines, communication wire between indoor and outdoor unit, 10 ft drain hose, wall cap, sleeve, and putty.
Pioneer Hyperformance - Hyper Heat Pump Systems
Introducing Pioneer® WYF-25 Hyperformance™, our revolutionary series of ductless mini split heat pumps that redefines year-round comfort. With Hyperformance™, you can enjoy exceptional heating and cooling performance in any weather condition, including bone-chilling temperatures as low as -22°F.
Engineered with cutting-edge technology, Hyperformance™ retains up to an impressive 88% of its heating capacity, even in low single-digit weather. Say goodbye to compromised warmth and welcome reliable comfort no matter how cold it gets outside. This system is designed to exceed expectations and keep you cozy when you need it most. Not only does Hyperformance™ excel in performance, but it also boasts a high average 23 SEER2 rating, guaranteeing energy efficiency and helping you save on utility bills. You can experience ultimate comfort without compromising your environmental responsibility or breaking the bank.
As a part of the Hyperformance™ series, this ductless mini split heat pump offers a sleek and modern design that seamlessly integrates into any space. Versatile installation options make it suitable for a wide range of applications, from residential homes to offices and other commercial settings. Enjoy precise temperature control, even heat distribution, and the peaceful operation of our advanced heat pump technology. By choosing Hyperformance™, you also gain access to various rebates and incentives. Take advantage of these cost-saving opportunities and maximize the value of your investment. Thanks to the minimal power draw, this system pays for itself in no time after making the switch.
Don't settle for ordinary heating and cooling solutions. Upgrade to Hyperformance™, the pinnacle of comfort and efficiency. Embrace the power of innovation, reliability, and cost-effectiveness, and transform your space into the perfect sanctuary of year-round comfort today.
What's Included
- Indoor Unit
- Outdoor Unit
- Wireless Remote Control (with wall holder and batteries)
- Internet Control Module
- Copper Lines*
- Signal Cable Between Units*
- Drain for Indoor/Outdoor*
- Wall Passage Sleeve*
- Putty for Wall Hole*
- Leak Guard Sealer
- Wrapping Tape
- Installation Manual
- User’s Manual
*If ordered with an installation kit
Our Guarantee
- 5 years Warranty for Parts (Extendable to up to 7 years)
- 5 years for Compressor (Extendable to up to 10 years)
Features
Energy-Star Certified for Efficiency
Carrying both a primary Energy-Star™ as well as Energy-Star Cold-Climate™ certification, you can be sure that your new system will qualify for all of the best rebates all around the nation. Not only are you saving money upfront, but by choosing an ultra high-efficiency heat pump, you'll save even more over time and have a complete year-round heating and cooling system that pays for itself in no time.
Built for Heavy Duty Heating in -22°F
The Hyperformance™ series is our toughest unit yet, engineered to keep your home toasty warm in temperatures as low as 22° below. Even better, the auxiliary drain pan heater and compressor belt heater allow the system to retain up to 88% capacity in the single digits. Need cooling for special applications like server rooms or farms? The system also works in cooling down to 5°F. Arctic winters are no match for this unit.
Dual-Swing 3D Louver for Better Airflow
All of that power is no use without a way to spread it throughout the room. Luckily the Hyperformance™ indoor air handler comes built with dual-directional louver motors, for both up-down and left-right automatic swing. Easily set your desired airflow position or let it sweep at all angles on its own. Either way, your room is sure to be enveloped at all 4 corners with breezy, refreshing air.
Dependably Durable, yet Still Sophisticated
To stand up to the various harsh climates all over the world, the outdoor unit needed to be built like a tank, using the right materials. At the heart is the variable speed DC inverter compressor, equipped with its own belt heater for running stable in frigid regions. The brain is the power control board and intelligent fan motor, which can run in reverse at shutdown, blowing any drawn-in debris back out of the coil and keeping it as clean as the day it was installed. Finally, the muscles of the system are the galvanized steel panels and anti-corrosion coil, capable of withstanding >15,000 hours of salty air or water exposure.
Wi-Fi Controllable via Free App
Unlock the full potential of your new Pioneer system by activating the USB module included with your purchase. In 2 minutes you’ll be up and running, and ready to set custom schedules or fully control your system from across the world. Control one or many units from the same app, easily and reliably. Now you can pre-condition your home before your arrival, turn off the system remotely or check that your pets are relaxing in a comfortable temperature. You can also integrate your new mini split into a Smart Home setup, thanks to the numerous integrations available from within the app such as Amazon Alexa and Google Assistant.
High-Density Air Particle Filtration
Breathe easy with significantly improved air quality, thanks to the combination of an ultrafine screen filter plus the 4-in-1 supplemental filter. Eliminate pollen, molds, bacteria and other viruses while deodorizing the returning air at the same time. When combined with the coil frost/defrosting cycle which strips the fins of built-up debris and drains it away, you can be sure that both the air you breath and the air conditioner itself will remain clean and clear.
Technical Information
Performance Data
- Power Supply: 208~230V, 60Hz, 1Ph
- Cooling Rated Capacity (BTU/hr): 12,000 (3,000 ~ 14,000)
- Rated Power Input (Cooling): 940W
- Rated Current (Cooling): 4.3A
- Cooling SEER2: 23.5 BTU/W.h
- Cooling EER2: 12.7 BTU/W.h
- Heating Rated Capacity (BTU/hr): 12,000 (3,000 ~ 16,000)
- Rated Power Input (Heating): 940W
- Rated Current (Heating): 4.3A
- Heating HSPF2 (Region IV/V): 11 / 9.5 BTU/W.h
- Heating C.O.P.2 (47°F/5°F): 3.74 / 1.98 W/W
-
Refrigerant Type/Weight: R410A/1.18kg
- Recommended Application Area: 200~550 Sq.Ft
Indoor Unit Data
- Part Number: WF012GHFI25HLH
- Air Flow (Hi/Med/Lo): 377 / 324 / 253 CFM
- Sound Level (Turbo/Hi/Med/Lo/Mute): 42/40/36/32/29 dB(A)
- Net Dimensions (WDH): 33-1/2 x 8-1/8 x 10-5/8 Inches
- Carton Dimensions (WDH): 35-1/2 x 10-1/4 x 13-1/8 Inches
- Net / Gross Weight: 18.7 / 23.1 Lbs
Outdoor Unit Data
- Part Number: YN012GHFI25RPH
-
Sound Level: 53 dB(A)
- Net Dimensions (WDH): 31-7/8 x 11 x 23 Inches
- Carton Dimensions (WDH): 37 x 15-1/8 x 25-1/4 Inches
- Net / Gross Weight: 72.6 / 79.2 lbs
- Electrical Circuit Size: 15A (double-pole)
Manuals & Documents
Shipping Policy
Thank you for visiting and shopping at Mini Split Systems Direct. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders made before 2:00 PM EST are processed within 2-3 business days. Items ordered on weekends (Saturday or Sunday) start to process and ship as early as the following business day.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
We offer standard free shipping via UPS Ground, FedEx Ground, and Freight for all orders in the United States. We do not currently ship to international locations.
| Destination | Shipping method | Processing Time | Estimated Delivery Time | Shipment cost |
| United States | Free Shipping |
2 - 3 business days | 3 - 7 days | Free |
Delivery delays can occasionally occur.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Mini Split Systems Direct is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages & Missing Items
Please inspect all packages for damaged or missing items before accepting your shipment. If any of the items are missing or appear to have any type of damage; Mark the Receipt Damaged and/or missing (write which items are missing, or damaged and describe the damage).
Only refuse the items that are damaged, keep and sign for the items that are in good condition and be sure to notate the items that are being refused for damages clearly on the delivery receipt. You must contact our Customer Service Department at info@minisplitsystemsdirect.com to report which product(s) were missing and/or refused for damages and which product(s) were accepted at the time of delivery. After our Shipping Department receives confirmation from the Freight LTL Company we will promptly ship out the replacement product(s) to you.
Although Mini Split Systems Direct is NOT responsible for shipping damage, if your item(s) do arrive damaged, please send photos to info@minisplitsystemsdirect.com and we can assist with filing a claim against the shipping carrier to cover the cost of damages.
Any damages or missing items have to be noted on the delivery receipt prior to signing for and accepting your shipment in order to file a claim. Do not let the delivery driver rush you. It is your right to inspect each and every item.
Pre-Orders, Backorders, and Out-of-Stock Items:
Mini Split Systems Direct is dedicated to sourcing any item you may need and getting it to you as quickly as possible. Any items that are out of stock, or available for Pre-Order will be noted on the product page. You are welcome to place an order for Pre-Order items, backorder items, and for items that are out of stock, and will ship them the second they become available from the manufacturer, ensuring you get the item before anyone else. If you have questions about lead times, please refer to the product page or contact us at info@minisplitsystemsdirect.com or give a call or text at 1-800-315-4345
Return and Refund Policy
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.
All returns are subject to a 15% restocking fee, and the purchaser is responsible for the cost of return shipping.
To start a return, you can contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345. If your return is accepted, we will either schedule a pickup or send you a return shipping label, as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
You can always contact us for any return questions at info@minisplitsystemsdirect.com, or call us at 1-800-315-4345.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. A 15% restocking fee and the cost of return shipping will be deducted from the refund. Please allow up to 10 business days for your bank or credit card company to process and post the refund to your account. If you have any questions regarding your refund, please contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345.
Cancellations
All orders canceled after 24 hours are subject to a 5% administration fee, If your order has not been shipped yet, this is the only fee you will incur. This is a fee that covers administrative and personnel fees.
If your order has been shipped, you will not be charged a 5% administration fee, the standard return procedures will apply and you will be responsible for the cost of return shipping, and a 15% restocking fee will be ducted from your refund. Refunds will only be issued to the original payment method that you used when placing your order.
Damages and issues
Please inspect all packages for damaged or missing items before accepting your shipment. If any of the items are missing or appear to have any type of damage; Mark the Receipt Damaged and/or missing (write which items are missing, or damaged and describe the damage).
Only refuse the items that are damaged, keep and sign for the items that are in good condition and be sure to notate the items that are being refused for damages clearly on the delivery receipt. You must contact our Customer Service Department at info@minisplitsystemsdirect.com to report which product(s) were missing and/or refused for damages and which product(s) were accepted at the time of delivery. After our Shipping Department receives confirmation from the Freight LTL Company we will promptly ship out the replacement product(s) to you.
Although Mini Split Systems Direct is NOT responsible for shipping damage, if your item(s) do arrive damaged, please send photos to info@minisplitsystemsdirect.com and we can assist with filing a claim against the shipping carrier to cover the cost of damages.
Any damages or missing items have to be noted on the delivery receipt prior to signing for and accepting your shipment in order to file a claim. Do not let the delivery driver rush you. It is your right to inspect each and every item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have (see return process above), and once the return is accepted, make a separate purchase for the new item.
Price Match Policy
Our goal is to consistently provide the best pricing in the marketplace online and we work very diligently to do so. If you happen to see another online shop that offers a lower price than us within six months of your date please let us know and we’ll be happy to refund the difference on your original payment method. Moreover, because we are consistently working with our suppliers to get better rates we know that you can feel very comfortable and confident that you are seeing the best prices that can be provided for the products listed on our site.
Moving forward if you find the same item that we carry on another website that has a lower price please submit that to us within six months of your purchase date and we will refund you the difference.
If it is a case of seeing a lower price on another website and we need to send a partial refund simply email us the link to the exact product and brand from our site and also the link from our competitors site so we can inspect the pricing. Again this needs to be within six months from the date of your order and we will review your submission and apply a credit if necessary.
Our 100% Shoppers Best Price Guarantee has some limitations:
- The item must have already been purchased from our site prior to asking for this to be reviewed and submitted.
- This does not include rebate programs or specific retailer programs such as buy three get one free type offers or any combination such as that are not eligible.
- The item will need to be in stock from the competitors site that you’re submitting the information from.
- The competitor must be an online store, they may not have a retail location, warehouse, showroom, or physical location.
- The website cannot be a wholesaler, liquidator, distributor, or auction website. Examples are eBay, Liquadation.com, Via Trading, Overstock, Wayfair, Amazon, Home Depot, Lowes, etc.
- The competitor must also be someone who has been authorized by the supplier and/or manufacturer to resell the product you are inquiring about.
- The price match will include the product listing price, but will exclude any sales tax.
12,000 BTU 25 SEER ACiQ Platinum Single Zone Slim Ceiling Cassette Mini Split System w/ Extreme Heat
Line Set Length
12,000 BTU 25.5 SEER ACiQ Platinum Single Zone Ceiling Cassette Mini Split System w/ Extreme Heat
Installation Kit Options
12,000 BTU 25.5 SEER ACiQ Platinum Single Zone Wall Mount Mini Split System - Extreme Heat - WiFi Enabled
Installation Kit Options
12,000 BTU 25.5 SEER2 ACiQ Platinum Single Zone Floor Mount Mini Split System w/ Extreme Heat
Installation Kit Options
12,000 BTU 25 SEER ACiQ Platinum Single Zone Slim Ceiling Cassette Mini Split System w/ Extreme Heat
Line Set Length
12,000 BTU 25.5 SEER ACiQ Platinum Single Zone Ceiling Cassette Mini Split System w/ Extreme Heat
Installation Kit Options
12,000 BTU 25.5 SEER ACiQ Platinum Single Zone Wall Mount Mini Split System - Extreme Heat - WiFi Enabled
Installation Kit Options
12,000 BTU 25.5 SEER2 ACiQ Platinum Single Zone Floor Mount Mini Split System w/ Extreme Heat
Installation Kit Options
12,000 BTU 25 SEER ACiQ Platinum Single Zone Slim Ceiling Cassette Mini Split System w/ Extreme Heat
Line Set Length
12,000 BTU 25.5 SEER ACiQ Platinum Single Zone Ceiling Cassette Mini Split System w/ Extreme Heat
Installation Kit Options
12,000 BTU 25.5 SEER ACiQ Platinum Single Zone Wall Mount Mini Split System - Extreme Heat - WiFi Enabled
Installation Kit Options
12,000 BTU 25.5 SEER2 ACiQ Platinum Single Zone Floor Mount Mini Split System w/ Extreme Heat
Installation Kit Options
Customer Reviews
I initially ordered a WYS series. Several days later, I noticed the Hyperformance series had just been released. There were no reviews, and it seems the unit was just released a few months ago (April or May of 2023). I called Mini Split Systems Direct to try to upgrade the order and was done within 5 minutes. They emailed me a link, I checked out, and within a few days it arrived by freight.
This is my first heat pump.
I'm blown away by the performance of the 12k unit, so much so that I'm ready to put another order in for a 24k unit.
The fact that it comes with WiFi built in (which seems relatively tough to get for units that do not come with it) is an added bonus. I haven't been able to get it to work yet, but Mini Split Systems Direct does answer the phone fairly quickly and I'm sure I could find someone to ask.
Instruction manual could use some improvement if you are DIY'ing, but generally 99.9% of questions are answered on YouTube anyway.
Watch several videos before you begin your install.
Some tips:
1. If I could do the install a second time, I would not bend the copper piping out at a 90 degree angle through a hole on the rightside - but rather connect all the piping and run it out the left side as shown in this video ~26 minutes in. https://www.youtube.com/watch?v=a9ZwN4nQ0V4
This one unit cools down a massive open space in my home with ZERO problem, on the hot days I've tested it on so far. Nearly silent as a mouse, as compared to a portable unit it replaced.
Overall, 5/5 for DIY if you are handy. Make sure you have a qualified electrician for the install.
I purchased this unit for a 12 x 20 sunroom with cathedral ceilings, which was usually too warm in the summer and too cool in the winter, for comfortable use. So far, I love this unit. It operates smoothly, quietly and easily keeps the room at a comfortable temperature. I also love all the features on the remote and the wifi app that is included works like a charm from my cell phone. Installation was straightforward and would have been easy, if I had space on any of my 3 exterior walls. Since I wanted the lineset, signal cable and drain line to be hidden, I had to remove some tongue and groove cedar from an overhang with recessed lighting and run the bundled lineset down a wooden ramp I fabbed with fall, to insure good condensate drainage. As you can see from the attached pics, this installation turned out great. I also purchased the lineset covers for the exterior, which worked out great. I also purchased the Easy Flexible Bender Kit which worked great and insured no kinks in the copper lines, along with Floor Stand Bracket to get the unit up off the ground, since it snows in Michigan. I highly recommend this minisplit, along with the accessories. I believe I got a high quality, high efficiency and high tech unit at an exceptionally good price.
Quality made, easy installation and good price.
Just installed, this is my 2nd mini split (1st was was Pioneer Diamanté ultra). Just as happy with this new model. Glad they finally made a model line that has high enough specs to qualify for IRA heat pump tax credit.
This is my first time installing a mini split from Pioneer and I have no HVAC experience. Everything went fine following their instructions and the staff answered my questions very quickly. The unit is in and working great.
Customer Reviews
I initially ordered a WYS series. Several days later, I noticed the Hyperformance series had just been released. There were no reviews, and it seems the unit was just released a few months ago (April or May of 2023). I called Mini Split Systems Direct to try to upgrade the order and was done within 5 minutes. They emailed me a link, I checked out, and within a few days it arrived by freight.
This is my first heat pump.
I'm blown away by the performance of the 12k unit, so much so that I'm ready to put another order in for a 24k unit.
The fact that it comes with WiFi built in (which seems relatively tough to get for units that do not come with it) is an added bonus. I haven't been able to get it to work yet, but Mini Split Systems Direct does answer the phone fairly quickly and I'm sure I could find someone to ask.
Instruction manual could use some improvement if you are DIY'ing, but generally 99.9% of questions are answered on YouTube anyway.
Watch several videos before you begin your install.
Some tips:
1. If I could do the install a second time, I would not bend the copper piping out at a 90 degree angle through a hole on the rightside - but rather connect all the piping and run it out the left side as shown in this video ~26 minutes in. https://www.youtube.com/watch?v=a9ZwN4nQ0V4
This one unit cools down a massive open space in my home with ZERO problem, on the hot days I've tested it on so far. Nearly silent as a mouse, as compared to a portable unit it replaced.
Overall, 5/5 for DIY if you are handy. Make sure you have a qualified electrician for the install.
I purchased this unit for a 12 x 20 sunroom with cathedral ceilings, which was usually too warm in the summer and too cool in the winter, for comfortable use. So far, I love this unit. It operates smoothly, quietly and easily keeps the room at a comfortable temperature. I also love all the features on the remote and the wifi app that is included works like a charm from my cell phone. Installation was straightforward and would have been easy, if I had space on any of my 3 exterior walls. Since I wanted the lineset, signal cable and drain line to be hidden, I had to remove some tongue and groove cedar from an overhang with recessed lighting and run the bundled lineset down a wooden ramp I fabbed with fall, to insure good condensate drainage. As you can see from the attached pics, this installation turned out great. I also purchased the lineset covers for the exterior, which worked out great. I also purchased the Easy Flexible Bender Kit which worked great and insured no kinks in the copper lines, along with Floor Stand Bracket to get the unit up off the ground, since it snows in Michigan. I highly recommend this minisplit, along with the accessories. I believe I got a high quality, high efficiency and high tech unit at an exceptionally good price.
Quality made, easy installation and good price.
Just installed, this is my 2nd mini split (1st was was Pioneer Diamanté ultra). Just as happy with this new model. Glad they finally made a model line that has high enough specs to qualify for IRA heat pump tax credit.
This is my first time installing a mini split from Pioneer and I have no HVAC experience. Everything went fine following their instructions and the staff answered my questions very quickly. The unit is in and working great.
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Let customers speak for us
Order came very quick, 3 day and damage free. I installed the unit and it’s working great.
Four years ago I paid $12,000 to replace my AC central unit for my home 8100 ft.² , the unit doesn’t work in every room so I decided to buy eight Mr. cool units and place them around my home. My home has never been so comfortable, cool in the summer and warm in the winter and I live in Utah and it gets below 28° and Mr. cool still warms the rooms that I needs. Thousand percent satisfied
Efficient, quiet, wifi controls, what’s not to like
Very nice product made life a lot better
Efficient, quiet, wifi controls, what’s not to like
This unit surpassed every expectation I had. I researched mini splits for a year. (Barn rehab) I talked to people that have them and read a ton of reviews. I was told it is all about customer service. I got someone on the phone while my heating and cooling guy was standing right there.☆☆☆☆☆!! Then he made the simple connections and turned it on. I am in complete awe. Within 5 minutes the area was warming. I bought 24,000 btu for my 1000sqft area and it is outstanding. Now I will wait to see how efficient it is on electric. Fingers crossed. I would highly recommend this unit!!
Purchased 24KBtu unit for a 14x65 2Br Mobile Home. Relatively straightforward installation, but not for everyone. I made a dumb mistake in wiring between the indoor unit and outdoor, resulting in an error, so I called Mini Split Systems Direct up and we got it resolved. Purchased a vacuum pump, gauges, and line set covers from Mini Split Systems Direct to complete the project.
It has worked great since I rectified my wiring mistake. It's only been in heat mode (Jan in NC), and generates impressive heat and airflow at next to zero noise. The condenser unit outside is also very quiet. Time will tell on the reliability and efficiency, but everything I've seen thus far makes me optimistic.
Pretty quiet and compact unit, managed to DIY install 3 ton myself including ductwork, custom plenums and new electrical / drainage / thermostat wiring in 3 full weekends. Quick connect lineset made this possible (no vacuum or soldering needed!) Seems to be pretty efficient so far (northern california climate)
I take pride in my work and feel confident that my install was done better then hiring an HVAC company. I know many in that profession get their feelings hurt when you bring up doing it yourself. Was quoted $9k for system replacement and I was able to do for less than $4k. This is not for your average DYI person as custom duct work and electrical upgrades will likely be needed. I had about 31 hours into this replacement. That includes tarring out, pouring concrete pad, custom duct work, electrical upgrades, and system calibration. If your line set length is going to be close I recommend going up a size. I had planned to have about 6ft extra but due to line hookup locations I had just the right amount.
I had to call Mini Split Systems Direct support to ask about my thermostat compatibility and they were helpful.
I'm very happy with the results of this unit. The ac works amazingly well compared to the older carrier air conditioner. The lines were very hard to bend without damage and I would suggest have a line-set with elbows where needed installed. The unit is very quiet and worked with my Nest Thermostat.
The item was shipped quickly and arrived ahead of schedule. Unfortunately, after unpacking I noticed some damage on the outdoor condensing unit. This was a little concerning because I had to install it pretty quickly in order to get the air back on. I contacted. Mini Split Systems Direct and they got back with me within a few hours. I sent them some photos and a description and they took care of it immediately. The new part was shipped free of charge and arrived. Just a couple of days later.
Everything has been installed and working perfectly, I’m very pleased with both the product and Mini Split Systems Direct for fixing an issue that they may not have even created. so often you have people passing the buck, but they took care of me and I thank them for that. I would not hesitate to order from them again.
As for the Mr. cool unit and line set, it did take two people to install it and a little bit of troubleshooting with the thermostat, but it is working perfectly now for the last couple of weeks even in quite hot weather. The inside unit is extremely quiet, I used it to replace an old air conditioner which was much louder.
Time will tell if the annual energy consumption/cost goes down and how long it will last, but the workmanship seems to be very high-quality.
I've done AC work in the past but not at this level. This DIY kit made it easier as the lines were already charged, and no vacuum needed. My challenge was removing an old 3-ton Rheem propane gas-pack (see pic) which was R-22 and installed in the mid 80's in my 1792 farmhouse.
It took weeks to complete because of the ductwork that needed to be removed from the crawlspace and I had to fabricate ductwork including the air handler now located in the house (see pic).
I waited right before summer to do this job and have lots of pics and info on the Levi Creecy website.
living in NC our winters are not terrible, so I did not buy the heat pump model and opted for the heat kit.
My old unit was 3 tons and ran on a 50 amp breaker, now runs on a 35 amp, This Mr. Cool is very quite in comparison, AC Outputs are very impressive. Yes, my electric bill went down this summer.
My SENSI smart thermostat had to be rewired and reprogramed however I'm not missing any functions/features.
Using this guy to exhaust a laser engraver. It's got a quiet turn and can really move a bunch of air. So far it's been great.
I purchased this fan to exhaust warm air from a home theater equipment rack. With all the equipment turned on, the temperature in the rack quickly climbs to over 90 degrees. The equipment rack is recessed into a closet under a set of stairs, so goal was to activate the fan to pull warm air out as soon as the temperature rose to 80 degrees at the top of the rack. With the controller, it can be set to automatically and progressively increase fan speed after the temperature hits the target. Every 2 degrees after the target the fan can increase speed by 1 step.
PROs:
> Very quiet at fan speed 1 and 2. At 10, this fan pushes a lot of air.
> Controller allows multiple control options - I just needed the high temperature option
> Easy to install with the mounting plate - I got this mounted and installed in under 30 minutes.
> Fan direction can easily be changed. The fan module just pulls out and you can change airflow without uninstalling - this is great to test whether pushing cold air in vs. pulling warm air out works better for your application.
> Nice long temp/humidity probe and cable let me place the sensor exactly where I needed it.
> Ability to place the controller wherever you want it as well.
> Works seamlessly with their matching 4-inch flexible ducting, and wall mount duct grille.
> Comes with two duct clamps
> High quality construction -- strong mounting bracket, and thick plastic casing.
CONS:
> At speeds between 3 to 10 you definitely know it is running, though it is probably quieter than other fans.
> I have this mounted to a wood support. At high fan speeds the motor vibration does reverberate through the wood supports - so need to play with how to isolate the fan if noise is important.
> Controller settings are very complex given what you would typically want to do. To set the fan to turn on at 80 degrees and increment speed in steps as temps rise took a bunch of menu hopping and instruction manual reading -- not intuitive. In contrast this was a very simple setup on their AIRCOM fans.
> Don't like the fact that in AUTO mode, multiple sensors can affect whether the fan turns on... Took a couple days to dial it in. High temp, low temp, high humidity, low humidity... hard to predict when the fan will turn on... I get this is geared for agricultural use, but setup is more complex than it needed to be.
(Update 8.3.2024)One complaint. Because the new Bluetooth display goes in 0.1 increments (e.g. 64.9, 65.0, 65.1), the fans tend to rev up and down several times before settling in and remaining on. This makes it kind of distracting and often wakes me up because it goes up and down before remaining on. Other than that still a tremendous value. Maybe the makers can release a firmware update that has the temperature going in straight number increments instead of 0.1 increments.(Update 06/14/2024)As of this date, they still can't vouch highly enough for this type of product. Through the winter it kept my rooms warmer where needed, and during the warm months kept my rooms on the second floor much cooler than without it. I recently purchased another one a couple of days ago because it had a 5% discount. I actually ended up getting a different model that actually incorporates Bluetooth and an app. That just made the value of this product jump up quite a bit. It's model AC-RBF4-W. I'm wondering if it's brand new in the model lineup because I can't find documentation on it anywhere, but so far it's been actually really nice having Bluetooth connectivity so that I don't have to go down to floor level to adjust any settings if I wanted to. Plus it's nice to see what the temperature in the room is without having to get out of bed. Super lazy person here lol. Anyway, if you're on the fence, I can honestly say they've been worth it. Still happy with them and ended up buying four more after my initial purchase.(Original review)What I like:1. Works very well2. Easy to configure3. The digital display4. Easy to understand directions5. Can turn off the display once you've set it up6. Relatively quiet at lower speedsWhat I don't like:1. It's a little pricier than other brands, but so far it's been worth it.First and foremost, for those who say the temperature settings either don't work or are backwards, it's just not true. Yes, you very well could have gotten a defective unit, but the vast majority of complaints are unfounded and rooted in ignorance of the function of the product.It is NOT a thermostat! It has a thermal probe that registers the temperature of the air coming from the vent. Therefore, if you want the product to push cold air during the summer, you want the fans to kick on when the temperature of the air coming from the vent is at or lower than the temperature preference you set. For example, my room routinely got as high as 78°F during the summer, so I set my cooling trigger to 72°, so any air that is that temp or below will be pushed into my room. My room now regularly stays around 72 degrees.Now the opposite will be true during the winter. My room can get very cold. As low as 55°. That's freezing in the winter time. So I set the heating trigger to, say, 75°. That means any air coming from the vent that is that temp or higher, will turn the fans on to push the warm air into my room, thereby making it warmer quicker.Hope they helps those who have trouble understanding what the unit does. Just remember, it's NOT a thermostat.
What customers think about the store
Customers generally had positive experiences with this store, praising the quality of products, reasonable prices, efficient delivery, and helpful customer service. Many found the systems easy to install themselves with the guidance provided, though some prefe...