1-800-315-4345
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FREE GIFTS FOR A LIMITED TIME ONLY! Order today and receive the following free with your purchase:
- Free Shipping ($100 Value)
- Expedited Processing ($50 Value)
- Website Discount of $23.45 off the current discounted price (Use Code: FLASH5) ($23.45 Value)
- Free 5-year Warranty ($500 Value)
- Free Lifetime Technical Support ($300 Value)
- Free EcoFlow Solar to XT60 Charging Cable + EcoFlow Car Charging Cable for EcoFlow Power Stations ($49.99 Value)
TO CLAIM YOUR FREE GIFT CLICK ADD TO CART
Total Extra Savings With Us Today = $1,023.44
EcoFlow RIVER 2 Max Portable Power Station
- Charge 0-100% in only 60 mins
- Safe and reliable for 10 years of use
- Charge without limits
- Run up to 80% of essential appliances
- Grab-and-go-power
- Essential home backup with a 30ms switch-over mode
- Power at your fingertips
Power. Never Been This Easy
Charge 0-100% in 1 Hour
Fastest charging speeds ever.
RIVER 2 Max beats the industry charging speed standard, fully charging in only 60 minutes.. That's 5x faster than other portable power stations on the market and 38% quicker than previous generations. Fully charge RIVER 2 Max while you pack your bags, so you'll always be ready for a last-minute trip.
LiFePO4 Battery Chemistry
Safe, for up to 10 years of use.
With upgraded long-lasting LFP battery chemistry at its core, charge and empty RIVER 2 Series over 3000 times. That's pretty much 10 years of everyday use1 and 6x longer than the industry average. With LFP cells, RIVER 2 Series is safe, durable, and highly efficient, even in warm temperatures.
The first power station that's TÜV Rheinland certified.
RIVER 2 Series is a cut above the rest as the first portable power station in the world to get certified. With it's high safety standard, the TÜV Rheinland certification means the security and reliability of RIVER 2 Series is guaranteed.
5-year Warranty
With one of the most extended warranties in the industry, we go the extra mile to give you peace of mind.
Smart Battery Protection System
Our state-of-the-art Battery Management System (BMS) constantly monitors the voltage, current, and temperature of RIVER 2 Series with multiple aspects of protection, extending its life to the max.2
4 Ways to Charge
Charge anywhere.
With 4 different ways to top up the RIVER 2 Series, there's a recharge option no matter what.3 From fast AC to in-car charging when you're on the go.
Why not harness renewable energy while you camp or head off on a trip? Plug in a couple of portable solar panels to fully recharge off-grid in as fast as 3 hours.
X-Boost Up to 1000W
Small size. Big power.
RIVER 2 Max has an AC output of up to 500W. Need to power a vacuum cleaner or sandwich maker? Crank it up to 1000W with X-Boost mode to run up to 80% of essential appliances.
Lightweight at only 13.2 lbs
With a compact portable design, taking travel-friendly power off-grid has never been this easy. With a light-weight that's 22% lighter than the previous generation, RIVER 2 Max is ready to power all your outdoorsy escapades, from boondocking to BBQs at the beach.
<30ms EPS Auto-switch
Ultra-fast home backup switchover.
With a switchover speed of less than 30ms, you won't even know the power was down. Use RIVER 2 Series as an emergency power supply for outages to keep essentials running from a light machine to your fish tank.
EcoFlow App
Control at your fingertips.
Use the EcoFlow app to control and monitor RIVER 2 Series, even from afar. View charging levels, customize settings, and adjust charging speeds, all from the convenience of your phone.
Power. Anywhere. Anytime.
Specifications:
| Brand | EcoFlow |
| Model | EcoFlow RIVER 2 Max Portable Power Station |
| Capacity | 512Wh |
| Net Weight |
Approximately 13.4lbs |
| Dimensions | 10.6 x 10.2 x 7.7inches |
| AC Input |
100-120V 50Hz/60Hz, 660W Max |
| Solar Input |
11-50V, 13A, 220W Max |
| Car Input |
12V/24V, 8A, 100W Max |
| USB-C Input/Output |
5/9/12/15/20V, 5A, 100W Max |
| AC Output |
120V 50Hz/60Hz, 500W (Surge 1000W) |
| DC Output |
12.6V, 10A/3A/3A, 126W Max |
| USB-A Output |
5V, 2.4A, 12W Max |
| DC5521 Output |
12.6V, 3A, 36W Max |
| Cell Chemistry |
LFP |
| Cycle Life |
80%+ capacity after 3000 cycles |
| App Control |
Wi-Fi, Bluetooth |
| Discharge Temperature |
14°F to 113°F/-10°C to 45°C |
| Charge Temperature |
32°F to 113°F/0°C to 45°C |
| Optimal Operating Temperature |
68°F to 86°F/20°C to 30°C |
| Storage Temperature |
14°F to 113°F (68°F to 86°F is best)/-10°C to 45°C (20°C to 30°C is best) |
| User Manual | Click here to view the User Manual |
1. Using RIVER 2 Max six times a week, 3000 full 100% cycles will last 9.6 years until it drops to 80%.
2. BMS includes over-voltage, overloading, over-temperature, short circuit, low-temperature, low voltage, and overcurrent.
3. When charging and discharging at high wattage, RIVER 2 Max may make a noise up to 62db.
Thank you for visiting and shopping at Mini Split Systems Direct. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders made before 2:00 PM EST are processed within 2-3 business days. Items ordered on weekends (Saturday or Sunday) start to process and ship as early as the following business day.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
We offer standard free shipping via UPS Ground, FedEx Ground, and Freight for all orders in the United States. We do not currently ship to international locations.
| Destination | Shipping method | Processing Time | Estimated Delivery Time | Shipment cost |
| United States | Free Shipping |
2 - 3 business days | 3 - 7 days | Free |
Delivery delays can occasionally occur.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Mini Split Systems Direct is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages & Missing Items
Please inspect all packages for damaged or missing items before accepting your shipment. If any of the items are missing or appear to have any type of damage; Mark the Receipt Damaged and/or missing (write which items are missing, or damaged and describe the damage).
Only refuse the items that are damaged, keep and sign for the items that are in good condition and be sure to notate the items that are being refused for damages clearly on the delivery receipt. You must contact our Customer Service Department at info@minisplitsystemsdirect.com to report which product(s) were missing and/or refused for damages and which product(s) were accepted at the time of delivery. After our Shipping Department receives confirmation from the Freight LTL Company we will promptly ship out the replacement product(s) to you.
Although Mini Split Systems Direct is NOT responsible for shipping damage, if your item(s) do arrive damaged, please send photos to info@minisplitsystemsdirect.com and we can assist with filing a claim against the shipping carrier to cover the cost of damages.
Any damages or missing items have to be noted on the delivery receipt prior to signing for and accepting your shipment in order to file a claim. Do not let the delivery driver rush you. It is your right to inspect each and every item.
Pre-Orders, Backorders, and Out-of-Stock Items:
Mini Split Systems Direct is dedicated to sourcing any item you may need and getting it to you as quickly as possible. Any items that are out of stock, or available for Pre-Order will be noted on the product page. You are welcome to place an order for Pre-Order items, backorder items, and for items that are out of stock, and will ship them the second they become available from the manufacturer, ensuring you get the item before anyone else. If you have questions about lead times, please refer to the product page or contact us at info@minisplitsystemsdirect.com or give a call or text at 1-800-315-4345
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.
All returns are subject to a 15% restocking fee, and the purchaser is responsible for the cost of return shipping.
To start a return, you can contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345. If your return is accepted, we will either schedule a pickup or send you a return shipping label, as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
You can always contact us for any return questions at info@minisplitsystemsdirect.com, or call us at 1-800-315-4345.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. A 15% restocking fee and the cost of return shipping will be deducted from the refund. Please allow up to 10 business days for your bank or credit card company to process and post the refund to your account. If you have any questions regarding your refund, please contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345.
Cancellations
All orders canceled after 24 hours are subject to a 5% administration fee, If your order has not been shipped yet, this is the only fee you will incur. This is a fee that covers administrative and personnel fees.
If your order has been shipped, you will not be charged a 5% administration fee, the standard return procedures will apply and you will be responsible for the cost of return shipping, and a 15% restocking fee will be ducted from your refund. Refunds will only be issued to the original payment method that you used when placing your order.
Damages and issues
Please inspect all packages for damaged or missing items before accepting your shipment. If any of the items are missing or appear to have any type of damage; Mark the Receipt Damaged and/or missing (write which items are missing, or damaged and describe the damage).
Only refuse the items that are damaged, keep and sign for the items that are in good condition and be sure to notate the items that are being refused for damages clearly on the delivery receipt. You must contact our Customer Service Department at info@minisplitsystemsdirect.com to report which product(s) were missing and/or refused for damages and which product(s) were accepted at the time of delivery. After our Shipping Department receives confirmation from the Freight LTL Company we will promptly ship out the replacement product(s) to you.
Although Mini Split Systems Direct is NOT responsible for shipping damage, if your item(s) do arrive damaged, please send photos to info@minisplitsystemsdirect.com and we can assist with filing a claim against the shipping carrier to cover the cost of damages.
Any damages or missing items have to be noted on the delivery receipt prior to signing for and accepting your shipment in order to file a claim. Do not let the delivery driver rush you. It is your right to inspect each and every item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have (see return process above), and once the return is accepted, make a separate purchase for the new item.
Our goal is to consistently provide the best pricing in the marketplace online and we work very diligently to do so. If you happen to see another online shop that offers a lower price than us within six months of your date please let us know and we’ll be happy to refund the difference on your original payment method. Moreover, because we are consistently working with our suppliers to get better rates we know that you can feel very comfortable and confident that you are seeing the best prices that can be provided for the products listed on our site.
Moving forward if you find the same item that we carry on another website that has a lower price please submit that to us within six months of your purchase date and we will refund you the difference.
If it is a case of seeing a lower price on another website and we need to send a partial refund simply email us the link to the exact product and brand from our site and also the link from our competitors site so we can inspect the pricing. Again this needs to be within six months from the date of your order and we will review your submission and apply a credit if necessary.
Our Price Match Policy has some limitations:
- The item must have already been purchased from our site prior to asking for this to be reviewed and submitted.
- This does not include rebate programs or specific retailer programs such as buy three get one free type offers or any combination such as that are not eligible.
- The item will need to be in stock from the competitors site that you’re submitting the information from.
- The competitor must be an online store, they may not have a retail location, warehouse, showroom, or physical location.
- The website cannot be a wholesaler, liquidator, distributor, or auction website. Examples are eBay, Liquadation.com, Via Trading, Overstock, Wayfair, Amazon, Home Depot, Lowes, etc.
- The competitor must also be someone who has been authorized by the supplier and/or manufacturer to resell the product you are inquiring about.
- The price match will include the product listing price, but will exclude any sales tax.
Can I add a discount code to my order post-purchase?
Unfortunately were unable to add a discount code to your order after you've checked out, but, were happy to provide you with discount for your next purchase.
Can I add items to my order?
Yes, please contact us a soon as possible if you need to make changes to your order and will send an invoice for the remaining amount due. Please note this may result in you receiving your order in multiple packages, and yes, you will receive a tracking number for each package.
Can I change or modify my order?
Yes, you can change or modify your order within the first 24 hours after placing your order, after that, it will depend on the status of your order. If you need to change or modify your order, please contact us as soon as possible at info@minisplitsystemsdirect.com. If your order has already been processed and shipped, then we may be unable to change or modify your order.
Can I place my order to be delivered outside the United States?
At this time we do not ship internationally, but please contact us we may be able to accommodate you.
How can I remove items from my order?
If you need to remove items from your order, please contact us at info@minisplitsystemsdirect.com within the first 24 hours after you placed your order. After 24 hours, you are subject to a 5% fee for the item that is cancelled to cover incurred credit card processing fees. If your order has not been shipped yet, this is the only fee you will incur.
If your order has been shipped, you will not be charged a 5% administration fee, the standard return procedures will apply and you will be responsible for the cost of return shipping, and a 15% restocking fee will be ducted from your refund. Refunds will only be issued to the original payment method that you used when placing your order. For more information, please see our return & refund policy here.
Do all the products you carry come with a warranty?
Yes, every product we carry includes a manufacturer warranty. If you need help with a warranty claim, please contact us at info@minisplitsystemsdirect.com and will help you resolve any issues you are experiencing with your product.
Do you have a storefront?
At this time we do not have a storefront, we're an online only Authorized Dealer for all the brand we carry. We do have plans to open a storefront in the future.
How do I check the status of my order?
After placing your order you'll receive a confirmation email, and after a Shipment Confirmation email once your order has shipped which will contain your tracking number(s). The tracking number will be active within 24 hours. If you have any other questions regarding the status of your order please contact us at info@minisplitsystemsdirect.com or message us by live chat.
How long is shipping and delivery?
All orders made before 2:00 PM EST are processed within 2 - 3 business days. Items ordered on weekends (Saturday or Sunday) start to process and ship as early as the following business day. Estimated delivery time is 3 - 7 days.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Who do you ship with?
We offer standard free shipping via UPS Ground, FedEx Ground, and Freight for all orders in the United States.
How long will it take to receive my refund?
Please allow up to 10 business days for your bank or credit card company to process and post the refund to your account. If you have any questions regarding your refund, please contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345.
What is your return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.
All returns are subject to a 15% restocking fee, and the purchaser is responsible for the cost of return shipping.
To start a return, you can contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345. If your return is accepted, we will either schedule a pickup or send you a return shipping label, as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted. Please see our full return & refund policy here.
What forms of payment do you accept?
We accept all credit cards, PayPal, Apple Pay, and you can pay in installments with Sezzle at checkout.
What should I do if my order is damaged or I'm missing items?
Please contact us within 48 hours of receiving your order at info@minisplitsystemsdirect.com and we'll resolve the issue ASAP.
What should I do if my order was marked as delivered but I haven't received it?
Although we cannot control what happens once your order leaves the warehouse and is in the hands of the shipping carrier, we will do everything we can to make sure you receive your order. If you have not received your order, please contact us at info@minisplitsystemsdirect.com with your order number, and provide us with any details that may help and rest assured, we will resolve the issue.
I’m having trouble tracking my order. What should I do?
If your order has just been shipped, please wait 24 hours for your tracking number to be updated properly with your latest tracking information. If after 24 hours your tracking information is not populating, please contact us at info@minisplitsystemsdirect.com and we will be more than happy to assist you.
Description
FREE GIFTS FOR A LIMITED TIME ONLY! Order today and receive the following free with your purchase:
- Free Shipping ($100 Value)
- Expedited Processing ($50 Value)
- Website Discount of $23.45 off the current discounted price (Use Code: FLASH5) ($23.45 Value)
- Free 5-year Warranty ($500 Value)
- Free Lifetime Technical Support ($300 Value)
- Free EcoFlow Solar to XT60 Charging Cable + EcoFlow Car Charging Cable for EcoFlow Power Stations ($49.99 Value)
TO CLAIM YOUR FREE GIFT CLICK ADD TO CART
Total Extra Savings With Us Today = $1,023.44
EcoFlow RIVER 2 Max Portable Power Station
- Charge 0-100% in only 60 mins
- Safe and reliable for 10 years of use
- Charge without limits
- Run up to 80% of essential appliances
- Grab-and-go-power
- Essential home backup with a 30ms switch-over mode
- Power at your fingertips
Power. Never Been This Easy
Charge 0-100% in 1 Hour
Fastest charging speeds ever.
RIVER 2 Max beats the industry charging speed standard, fully charging in only 60 minutes.. That's 5x faster than other portable power stations on the market and 38% quicker than previous generations. Fully charge RIVER 2 Max while you pack your bags, so you'll always be ready for a last-minute trip.
LiFePO4 Battery Chemistry
Safe, for up to 10 years of use.
With upgraded long-lasting LFP battery chemistry at its core, charge and empty RIVER 2 Series over 3000 times. That's pretty much 10 years of everyday use1 and 6x longer than the industry average. With LFP cells, RIVER 2 Series is safe, durable, and highly efficient, even in warm temperatures.
The first power station that's TÜV Rheinland certified.
RIVER 2 Series is a cut above the rest as the first portable power station in the world to get certified. With it's high safety standard, the TÜV Rheinland certification means the security and reliability of RIVER 2 Series is guaranteed.
5-year Warranty
With one of the most extended warranties in the industry, we go the extra mile to give you peace of mind.
Smart Battery Protection System
Our state-of-the-art Battery Management System (BMS) constantly monitors the voltage, current, and temperature of RIVER 2 Series with multiple aspects of protection, extending its life to the max.2
4 Ways to Charge
Charge anywhere.
With 4 different ways to top up the RIVER 2 Series, there's a recharge option no matter what.3 From fast AC to in-car charging when you're on the go.
Why not harness renewable energy while you camp or head off on a trip? Plug in a couple of portable solar panels to fully recharge off-grid in as fast as 3 hours.
X-Boost Up to 1000W
Small size. Big power.
RIVER 2 Max has an AC output of up to 500W. Need to power a vacuum cleaner or sandwich maker? Crank it up to 1000W with X-Boost mode to run up to 80% of essential appliances.
Lightweight at only 13.2 lbs
With a compact portable design, taking travel-friendly power off-grid has never been this easy. With a light-weight that's 22% lighter than the previous generation, RIVER 2 Max is ready to power all your outdoorsy escapades, from boondocking to BBQs at the beach.
<30ms EPS Auto-switch
Ultra-fast home backup switchover.
With a switchover speed of less than 30ms, you won't even know the power was down. Use RIVER 2 Series as an emergency power supply for outages to keep essentials running from a light machine to your fish tank.
EcoFlow App
Control at your fingertips.
Use the EcoFlow app to control and monitor RIVER 2 Series, even from afar. View charging levels, customize settings, and adjust charging speeds, all from the convenience of your phone.
Power. Anywhere. Anytime.
Specifications:
| Brand | EcoFlow |
| Model | EcoFlow RIVER 2 Max Portable Power Station |
| Capacity | 512Wh |
| Net Weight |
Approximately 13.4lbs |
| Dimensions | 10.6 x 10.2 x 7.7inches |
| AC Input |
100-120V 50Hz/60Hz, 660W Max |
| Solar Input |
11-50V, 13A, 220W Max |
| Car Input |
12V/24V, 8A, 100W Max |
| USB-C Input/Output |
5/9/12/15/20V, 5A, 100W Max |
| AC Output |
120V 50Hz/60Hz, 500W (Surge 1000W) |
| DC Output |
12.6V, 10A/3A/3A, 126W Max |
| USB-A Output |
5V, 2.4A, 12W Max |
| DC5521 Output |
12.6V, 3A, 36W Max |
| Cell Chemistry |
LFP |
| Cycle Life |
80%+ capacity after 3000 cycles |
| App Control |
Wi-Fi, Bluetooth |
| Discharge Temperature |
14°F to 113°F/-10°C to 45°C |
| Charge Temperature |
32°F to 113°F/0°C to 45°C |
| Optimal Operating Temperature |
68°F to 86°F/20°C to 30°C |
| Storage Temperature |
14°F to 113°F (68°F to 86°F is best)/-10°C to 45°C (20°C to 30°C is best) |
| User Manual | Click here to view the User Manual |
1. Using RIVER 2 Max six times a week, 3000 full 100% cycles will last 9.6 years until it drops to 80%.
2. BMS includes over-voltage, overloading, over-temperature, short circuit, low-temperature, low voltage, and overcurrent.
3. When charging and discharging at high wattage, RIVER 2 Max may make a noise up to 62db.
Shipping Policy
Thank you for visiting and shopping at Mini Split Systems Direct. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders made before 2:00 PM EST are processed within 2-3 business days. Items ordered on weekends (Saturday or Sunday) start to process and ship as early as the following business day.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
We offer standard free shipping via UPS Ground, FedEx Ground, and Freight for all orders in the United States. We do not currently ship to international locations.
| Destination | Shipping method | Processing Time | Estimated Delivery Time | Shipment cost |
| United States | Free Shipping |
2 - 3 business days | 3 - 7 days | Free |
Delivery delays can occasionally occur.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Mini Split Systems Direct is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages & Missing Items
Please inspect all packages for damaged or missing items before accepting your shipment. If any of the items are missing or appear to have any type of damage; Mark the Receipt Damaged and/or missing (write which items are missing, or damaged and describe the damage).
Only refuse the items that are damaged, keep and sign for the items that are in good condition and be sure to notate the items that are being refused for damages clearly on the delivery receipt. You must contact our Customer Service Department at info@minisplitsystemsdirect.com to report which product(s) were missing and/or refused for damages and which product(s) were accepted at the time of delivery. After our Shipping Department receives confirmation from the Freight LTL Company we will promptly ship out the replacement product(s) to you.
Although Mini Split Systems Direct is NOT responsible for shipping damage, if your item(s) do arrive damaged, please send photos to info@minisplitsystemsdirect.com and we can assist with filing a claim against the shipping carrier to cover the cost of damages.
Any damages or missing items have to be noted on the delivery receipt prior to signing for and accepting your shipment in order to file a claim. Do not let the delivery driver rush you. It is your right to inspect each and every item.
Pre-Orders, Backorders, and Out-of-Stock Items:
Mini Split Systems Direct is dedicated to sourcing any item you may need and getting it to you as quickly as possible. Any items that are out of stock, or available for Pre-Order will be noted on the product page. You are welcome to place an order for Pre-Order items, backorder items, and for items that are out of stock, and will ship them the second they become available from the manufacturer, ensuring you get the item before anyone else. If you have questions about lead times, please refer to the product page or contact us at info@minisplitsystemsdirect.com or give a call or text at 1-800-315-4345
Return and Refund Policy
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.
All returns are subject to a 15% restocking fee, and the purchaser is responsible for the cost of return shipping.
To start a return, you can contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345. If your return is accepted, we will either schedule a pickup or send you a return shipping label, as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
You can always contact us for any return questions at info@minisplitsystemsdirect.com, or call us at 1-800-315-4345.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. A 15% restocking fee and the cost of return shipping will be deducted from the refund. Please allow up to 10 business days for your bank or credit card company to process and post the refund to your account. If you have any questions regarding your refund, please contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345.
Cancellations
All orders canceled after 24 hours are subject to a 5% administration fee, If your order has not been shipped yet, this is the only fee you will incur. This is a fee that covers administrative and personnel fees.
If your order has been shipped, you will not be charged a 5% administration fee, the standard return procedures will apply and you will be responsible for the cost of return shipping, and a 15% restocking fee will be ducted from your refund. Refunds will only be issued to the original payment method that you used when placing your order.
Damages and issues
Please inspect all packages for damaged or missing items before accepting your shipment. If any of the items are missing or appear to have any type of damage; Mark the Receipt Damaged and/or missing (write which items are missing, or damaged and describe the damage).
Only refuse the items that are damaged, keep and sign for the items that are in good condition and be sure to notate the items that are being refused for damages clearly on the delivery receipt. You must contact our Customer Service Department at info@minisplitsystemsdirect.com to report which product(s) were missing and/or refused for damages and which product(s) were accepted at the time of delivery. After our Shipping Department receives confirmation from the Freight LTL Company we will promptly ship out the replacement product(s) to you.
Although Mini Split Systems Direct is NOT responsible for shipping damage, if your item(s) do arrive damaged, please send photos to info@minisplitsystemsdirect.com and we can assist with filing a claim against the shipping carrier to cover the cost of damages.
Any damages or missing items have to be noted on the delivery receipt prior to signing for and accepting your shipment in order to file a claim. Do not let the delivery driver rush you. It is your right to inspect each and every item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have (see return process above), and once the return is accepted, make a separate purchase for the new item.
Price Match Policy
Our goal is to consistently provide the best pricing in the marketplace online and we work very diligently to do so. If you happen to see another online shop that offers a lower price than us within six months of your date please let us know and we’ll be happy to refund the difference on your original payment method. Moreover, because we are consistently working with our suppliers to get better rates we know that you can feel very comfortable and confident that you are seeing the best prices that can be provided for the products listed on our site.
Moving forward if you find the same item that we carry on another website that has a lower price please submit that to us within six months of your purchase date and we will refund you the difference.
If it is a case of seeing a lower price on another website and we need to send a partial refund simply email us the link to the exact product and brand from our site and also the link from our competitors site so we can inspect the pricing. Again this needs to be within six months from the date of your order and we will review your submission and apply a credit if necessary.
Our Price Match Policy has some limitations:
- The item must have already been purchased from our site prior to asking for this to be reviewed and submitted.
- This does not include rebate programs or specific retailer programs such as buy three get one free type offers or any combination such as that are not eligible.
- The item will need to be in stock from the competitors site that you’re submitting the information from.
- The competitor must be an online store, they may not have a retail location, warehouse, showroom, or physical location.
- The website cannot be a wholesaler, liquidator, distributor, or auction website. Examples are eBay, Liquadation.com, Via Trading, Overstock, Wayfair, Amazon, Home Depot, Lowes, etc.
- The competitor must also be someone who has been authorized by the supplier and/or manufacturer to resell the product you are inquiring about.
- The price match will include the product listing price, but will exclude any sales tax.
FAQ
Can I add a discount code to my order post-purchase?
Unfortunately were unable to add a discount code to your order after you've checked out, but, were happy to provide you with discount for your next purchase.
Can I add items to my order?
Yes, please contact us a soon as possible if you need to make changes to your order and will send an invoice for the remaining amount due. Please note this may result in you receiving your order in multiple packages, and yes, you will receive a tracking number for each package.
Can I change or modify my order?
Yes, you can change or modify your order within the first 24 hours after placing your order, after that, it will depend on the status of your order. If you need to change or modify your order, please contact us as soon as possible at info@minisplitsystemsdirect.com. If your order has already been processed and shipped, then we may be unable to change or modify your order.
Can I place my order to be delivered outside the United States?
At this time we do not ship internationally, but please contact us we may be able to accommodate you.
How can I remove items from my order?
If you need to remove items from your order, please contact us at info@minisplitsystemsdirect.com within the first 24 hours after you placed your order. After 24 hours, you are subject to a 5% fee for the item that is cancelled to cover incurred credit card processing fees. If your order has not been shipped yet, this is the only fee you will incur.
If your order has been shipped, you will not be charged a 5% administration fee, the standard return procedures will apply and you will be responsible for the cost of return shipping, and a 15% restocking fee will be ducted from your refund. Refunds will only be issued to the original payment method that you used when placing your order. For more information, please see our return & refund policy here.
Do all the products you carry come with a warranty?
Yes, every product we carry includes a manufacturer warranty. If you need help with a warranty claim, please contact us at info@minisplitsystemsdirect.com and will help you resolve any issues you are experiencing with your product.
Do you have a storefront?
At this time we do not have a storefront, we're an online only Authorized Dealer for all the brand we carry. We do have plans to open a storefront in the future.
How do I check the status of my order?
After placing your order you'll receive a confirmation email, and after a Shipment Confirmation email once your order has shipped which will contain your tracking number(s). The tracking number will be active within 24 hours. If you have any other questions regarding the status of your order please contact us at info@minisplitsystemsdirect.com or message us by live chat.
How long is shipping and delivery?
All orders made before 2:00 PM EST are processed within 2 - 3 business days. Items ordered on weekends (Saturday or Sunday) start to process and ship as early as the following business day. Estimated delivery time is 3 - 7 days.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Who do you ship with?
We offer standard free shipping via UPS Ground, FedEx Ground, and Freight for all orders in the United States.
How long will it take to receive my refund?
Please allow up to 10 business days for your bank or credit card company to process and post the refund to your account. If you have any questions regarding your refund, please contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345.
What is your return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.
All returns are subject to a 15% restocking fee, and the purchaser is responsible for the cost of return shipping.
To start a return, you can contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345. If your return is accepted, we will either schedule a pickup or send you a return shipping label, as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted. Please see our full return & refund policy here.
What forms of payment do you accept?
We accept all credit cards, PayPal, Apple Pay, and you can pay in installments with Sezzle at checkout.
What should I do if my order is damaged or I'm missing items?
Please contact us within 48 hours of receiving your order at info@minisplitsystemsdirect.com and we'll resolve the issue ASAP.
What should I do if my order was marked as delivered but I haven't received it?
Although we cannot control what happens once your order leaves the warehouse and is in the hands of the shipping carrier, we will do everything we can to make sure you receive your order. If you have not received your order, please contact us at info@minisplitsystemsdirect.com with your order number, and provide us with any details that may help and rest assured, we will resolve the issue.
I’m having trouble tracking my order. What should I do?
If your order has just been shipped, please wait 24 hours for your tracking number to be updated properly with your latest tracking information. If after 24 hours your tracking information is not populating, please contact us at info@minisplitsystemsdirect.com and we will be more than happy to assist you.
12,000 BTU 25 SEER ACiQ Platinum Single Zone Slim Ceiling Cassette Mini Split System w/ Extreme Heat
Line Set Length
12,000 BTU 25.5 SEER ACiQ Platinum Single Zone Ceiling Cassette Mini Split System w/ Extreme Heat
Installation Kit Options
12,000 BTU 25.5 SEER ACiQ Platinum Single Zone Wall Mount Mini Split System - Extreme Heat - WiFi Enabled
Installation Kit Options
12,000 BTU 25.5 SEER2 ACiQ Platinum Single Zone Floor Mount Mini Split System w/ Extreme Heat
Installation Kit Options
12,000 BTU 25 SEER ACiQ Platinum Single Zone Slim Ceiling Cassette Mini Split System w/ Extreme Heat
Line Set Length
12,000 BTU 25.5 SEER ACiQ Platinum Single Zone Ceiling Cassette Mini Split System w/ Extreme Heat
Installation Kit Options
12,000 BTU 25.5 SEER ACiQ Platinum Single Zone Wall Mount Mini Split System - Extreme Heat - WiFi Enabled
Installation Kit Options
12,000 BTU 25.5 SEER2 ACiQ Platinum Single Zone Floor Mount Mini Split System w/ Extreme Heat
Installation Kit Options
12,000 BTU 25 SEER ACiQ Platinum Single Zone Slim Ceiling Cassette Mini Split System w/ Extreme Heat
Line Set Length
12,000 BTU 25.5 SEER ACiQ Platinum Single Zone Ceiling Cassette Mini Split System w/ Extreme Heat
Installation Kit Options
12,000 BTU 25.5 SEER ACiQ Platinum Single Zone Wall Mount Mini Split System - Extreme Heat - WiFi Enabled
Installation Kit Options
12,000 BTU 25.5 SEER2 ACiQ Platinum Single Zone Floor Mount Mini Split System w/ Extreme Heat
Installation Kit Options
Customer Reviews
So I've been researching solar generators for a couple years now, reading/watching about anything I can find & Ecoflow has been the front runner on almost every review I've seen. My main interest in these was for back up power in case of the "dreaded grid failure" here at home, plus I have a little camp out in the woods of Alabama, 600 miles away that I spend about 4 weeks a year at & when the power goes out there, it's DARK! I mainly just need to power my coffee maker, mini fridge, ice maker, microwave, a lamp & charge my tool batteries. I decided on purchasing the River 2 Max & I LOVE it! It's small, weighs under 15 pounds, has 4 AC outputs & 4 DC. When it arrived it was charged to 30%, I had it up to 100% in a little over 30 minutes. It also has the inverter built in, so no power brick to pack up & can also be charged by your vehicle or solar panel. For glamping, using around the backyard when you don't want to run an extension cord or have AC power in your vehicle, this thing is perfect. I do not have any regrets buying this unit, I would recommend it to anyone & it's very inexpensive for what you get, compared to what I've researched. It also ships quickly & Mini Split Systems Direct communication is outstanding before & after the sale. UPDATE: Of my three solar generators, this is still my go-to & favorite. It's been a great during power outages at home, keeping my internet, Wi-Fi & some lights on. I've taken it camping & I use it at my cabin when I don't want to run extension cords. My latest use, I've been providing music & public address system for my class reunions for 25 years. This past weekend was our 50th, yes I'm old. One of the biggest hassles is dealing with my 4 outlet, heavy duty extension cord. Besides hauling it, trying to avoid a trip hazard & trying to hide the big ugly thing, it's heavy & a pain to roll back up. This time I used my River 2 Max & it was a piece of cake. I had everything confined to one small area, powered my sound system & laptop for over 6 hours, with no unsightly cables. It also made set-up & packing out much easier & faster. It still had over 70% power left when I shut it down & bonus, it's about 5 lbs lighter than my extension cord. I also found the app very handy to keep an eye on the power usage. I have no doubts this unit will outlast me. Thank you Mini Split Systems Direct. and thank you Eco-Flow for your fine products, had I started with Eco-Flow, it would be the only brand I own.
Extremely useful thing when you have no electricity at home as backup source of power
This was an excellent purchase with the portable panel. I bought this mainly for my wife's convenience in case of an outage (which is fairly common here). Her 2 "essential" needs for power are a floor fan (for the heat or sleep) and a TV to fight boredom. (+ cellphone:). After testing, the River 2 Max can power these for over 5 continuous hours, including the satellite receiver. With the solar panel in our area, it should at least double that time. I expected fast charging but was impressed how it topped itself off in a few minutes from 65% charge. It's a welcome addition to our larger system. It's light enough to easily carry and I may just sneak it out on a few fishing or even camping trips.
After purchasing previous Ecoflow products I decided to take a shot on this little power house. And well, all I can say is It did not disappoint !! This is a perfect sized unit for portability and proportional power capacity for being on the move. Easily my new choice for camping and away trips. What really impresses me is the recharging of this model, especially solar recharging. I've charged it from 0% -100% with 2 - 100w Ecoflow rigid panels in series and by a single 220 portable solar panel, both ways in under 3 hours. I also solar charged while putting it under a load of 2 fans pulling 30-40W each and was amazed at how the max continued to charge at a seemingly superfast rate. I like to call it a good "hard charge" too, a charge that backs up what the numbers are tellin' ya'.
This easily powers a big screen tv and will power my pellet stove if needed for a couple of hours. I use it almost daily for recharging devices, some lights, a boom box radio and a fan when its not in the outdoors working or enjoying the sun and the fun. If your looking for something to carry it in try using a small tote with a lid, you can customize it by drilling/cutting holes to allow for wires, helps keep the sun and elements off it while maintaining portability. Also a place to carry charging wires etc. and a bit more protection than a backpack when needed.
The phone app works very well to monitor the charge levels and the internal battery temp. Overall, if you're thinking of getting this model I wouldn't hesitate, also comes with a 5 year warranty ! What's not to love. Great customer service from this company too.
I've had this for over a month now and have used it to power a seadoo lift on a dock with no shore power, a 12v refrigerator in a small camper, and to charge phones and various devices. It performed great with zero issues. The recharge rate is impressive and makes it extra handy to take on trips where you might have intermittent access to power. I even bought a XT60 to DC8 connector so I can charge it with my Jackery solar panel that I already have. The handle placement might seem a little awkward but it isn't uncomfortable to carry and it allows the top to be flat so it can be easily tucked away in a camper or on a shelf. I actually like the design better than my Jackery Explorer 240. The only drawback I can think of is that you must remember to shut down the unit if you aren't going to be using it. The battery percentage will drop overnight even with nothing plugged into it if you don't shut it down by holding the power button for a couple seconds. The Jackery isn't like that. A minor complaint, but worth noting. I would buy this again for sure.
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Let customers speak for us
May personal experience, used this product on 2 installations of Pioneer Mini Splits on my home. Following the directions I prepared both units, one can each unit, and also checked for leaks afterwards. No leaks detected and both systems have been operating properly. Follow-up check several weeks later to re inspect for leaks showed no leaks and pressure readings were excellent. In my case, the product worked as advertised and I am satisfied.
Thanks Mr kool
A great full system replacement at a respectable price. Received system a day sooner than expected. Would recommend this setup for anyone replacing their old inefficient heat pump.
Very well thought out product. I turned this from an upflow unit to a downflow with a 10kw heat strip. The air handler unit was a perfect fit from my old one (35 year old Lennox) so I didn’t have to do any sheet metal work which was nice. I used the 25 ft diy lineset which I was impressed with the no kink lineset. Made it much easier to make bends without kinking. Hooking up the lineset to the A coil and condenser was a breeze. I was impressed with the design, they put a lot of work into making this an install friendly unit. Their technical support was very knowledgeable. I’ve only been able to run the heat pump, the unit has very good air flow. If they were a little bit cheaper on their gas furnace units I would start putting these in my rentals.
I was pleased to find this kit for my heat pump replacement project. I’ve never done any ductwork, so was reluctant, but was pleasantly amazed at the finished job using this kit. The secret is to first do layout drawings for what you need, then factor in the overlaps, and then double check before you start cutting.
Order came very quick, 3 day and damage free. I installed the unit and it’s working great.
Four years ago I paid $12,000 to replace my AC central unit for my home 8100 ft.² , the unit doesn’t work in every room so I decided to buy eight Mr. cool units and place them around my home. My home has never been so comfortable, cool in the summer and warm in the winter and I live in Utah and it gets below 28° and Mr. cool still warms the rooms that I needs. Thousand percent satisfied
Efficient, quiet, wifi controls, what’s not to like
Very nice product made life a lot better
Efficient, quiet, wifi controls, what’s not to like
This unit surpassed every expectation I had. I researched mini splits for a year. (Barn rehab) I talked to people that have them and read a ton of reviews. I was told it is all about customer service. I got someone on the phone while my heating and cooling guy was standing right there.☆☆☆☆☆!! Then he made the simple connections and turned it on. I am in complete awe. Within 5 minutes the area was warming. I bought 24,000 btu for my 1000sqft area and it is outstanding. Now I will wait to see how efficient it is on electric. Fingers crossed. I would highly recommend this unit!!
Purchased 24KBtu unit for a 14x65 2Br Mobile Home. Relatively straightforward installation, but not for everyone. I made a dumb mistake in wiring between the indoor unit and outdoor, resulting in an error, so I called Mini Split Systems Direct up and we got it resolved. Purchased a vacuum pump, gauges, and line set covers from Mini Split Systems Direct to complete the project.
It has worked great since I rectified my wiring mistake. It's only been in heat mode (Jan in NC), and generates impressive heat and airflow at next to zero noise. The condenser unit outside is also very quiet. Time will tell on the reliability and efficiency, but everything I've seen thus far makes me optimistic.
Pretty quiet and compact unit, managed to DIY install 3 ton myself including ductwork, custom plenums and new electrical / drainage / thermostat wiring in 3 full weekends. Quick connect lineset made this possible (no vacuum or soldering needed!) Seems to be pretty efficient so far (northern california climate)
I take pride in my work and feel confident that my install was done better then hiring an HVAC company. I know many in that profession get their feelings hurt when you bring up doing it yourself. Was quoted $9k for system replacement and I was able to do for less than $4k. This is not for your average DYI person as custom duct work and electrical upgrades will likely be needed. I had about 31 hours into this replacement. That includes tarring out, pouring concrete pad, custom duct work, electrical upgrades, and system calibration. If your line set length is going to be close I recommend going up a size. I had planned to have about 6ft extra but due to line hookup locations I had just the right amount.
I had to call Mini Split Systems Direct support to ask about my thermostat compatibility and they were helpful.
I'm very happy with the results of this unit. The ac works amazingly well compared to the older carrier air conditioner. The lines were very hard to bend without damage and I would suggest have a line-set with elbows where needed installed. The unit is very quiet and worked with my Nest Thermostat.
What customers think about the store
Customers generally had positive experiences with this store, praising the quality of products, reasonable prices, efficient delivery, and helpful customer service. Many found the systems easy to install themselves with the guidance provided, though some prefe...