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5 Ton 16.5 SEER 96% AFUE 120,000 BTU ACiQ Gas Furnace and Heat Pump System - Multi-Positional
An ACiQ combination system is a great choice to keep your home warm all season long. With tons of extra features and a great price, the G96CTN1202422A is a perfect choice for heating.
All ACiQ models come with a 10 year parts warranty and 20 year heat exchanger limited warranty. Not intended for use in mobile homes.
120,000 BTU 96% AFUE Two-Stage Multi-Positional ACiQ Gas Furnace
The ACiQ G96CTN1202422A two-stage gas furnace is a great choice to keep your home warm all season long. With tons of extra features and a great price, the ACiQ G96CTN series is a perfect choice. All ACiQ models come with a 10 year parts warranty and 20 year heat exchanger limited warranty. Not intended for use in mobile homes.
Features:
- 96% AFUE
- Operates as a natural gas furnace out of the box, and can be easily converted to a propane furnace with optional propane conversion kit
- Direct vent (2-pipe), single-pipe venting or ventilated combustion air
- 24 VAC and 115 VAC humidifier terminal
- Electronic air cleaner terminal
- ESC blower motor
- Adjustable heating blower OFF delay
- Factory set blower ON delay
- RPJ aluminized steel heat exchanger
- Two-stage heating operation
- Variable speed, constant torque ECM blower motor
- Fully insulated steel cabinet for quieter operation
- Multi-positional installation
- Through the casing flue pipe for counterflow applications
- Common venting with other Category I appliances
- Self diagnostics
- Slide out blower assembly
- 20 year heat exchanger limited warranty
- 5 year parts limited warranty - With timely registration, an additional 5 year parts limited warranty
Highlights:
-
Quiet Comfort: Every ACiQ furnace is designed to keep your family warm and comfortable year after year. Whisper-quiet ECM blower fans, solid construction with thicker sheet metal and more cabinet insulation give you near-silent operation. From entry level to top-of-the-line, your comfort is the priority.
- High Efficiency: ACiQ saves you money up front, but also over time by reducing energy bills. Multi-speed or Variable Speed ECM blowers come in every furnace. Adding options such as high-efficiency secondary heat exchangers, two stage heating, modulating burners and variable blowers all can further reduce your energy bills while increasing comfort.
- Longer life, longer warranty: Thicker sheet metal, more cabinet insulation and aluminized steel heat exchangers reflect the highest build quality you can get. Every furnace is backed by ACiQ’s 10 year, 20 year or lifetime (depending on model) heat exchanger extended warranty with online registration.
5 Ton 18 SEER Variable Speed ACiQ Heat Pump
With its communicating nature and variable speed compressor, the ACiQ HVH860GKA lives up to its name, providing one of the most superior comforts to your home on the market today. If you want the best of the best possible heat pump condenser with exceptional comfort and the highest possible efficiency offered by ACiQ at this size, this is it.
Quick Facts:
- 5 ton, 19 SEER heat pump condenser
- Can heat and cool up to a large house in average conditions
- Variable speed compressor with communicating capabilities with other matching system components
- Filter drier included to be field-installed and suction line accumulator factory-installed
- Built-in temperature sensor for automated heat source transition
- Multiple safety switches to protect both the unit and your home
- Energy Star certified
Highlights:
- 5 Tons: The ACiQ HVH860GKA heat pump condenser has an output of 5 tons, generally enough to heat and cool up to a large house in ideal climates. In many system configurations, the tonnage of the unit's paired coil or air handler will be larger in tonnage than this condenser, which maintains the efficiency of the unit. Please note that this condenser cannot function on its own, and it needs an indoor coil or air handler to work. This unit will also only heat down to around 35°F, and if you need heat any lower than this, a backup heat strip will be needed to act as straight electric heating in a compatible air handler.
-
19 SEER: The ACiQ HVH860GKA air conditioner condenser is rated at 19 SEER, making it approximately 25% more efficient than the minimum efficiency 14 SEER units, saving you money in electric bills over the entire lifetime of your unit. With its 19 SEER rating, this condenser is one of the most efficient units on the market today. In general, heat pumps will heat more efficiently than straight electric furnaces, making them an excellent and money-saving solution for almost any all-electric solution, especially when you have a lot of heating during outdoor temperatures ranging from when you start using your heating system all the way down to 35°F.
- Warranty: ACiQ offers a 10 year parts warranty on its condensers, and on this unit there is also a 10 year no hassle replacement limited warranty. For these warranties to be upheld, the unit must be installed following your state and local codes, a new and certified coil must be installed at the same time, and the entire system must be registered online through the manufacturer.
- Intelligently Enhanced Comfort: Engineered to be 2 stage and with the ability to communicate with communicating air handler counterparts, the ACiQ HVH860GKA can support the most precise temperature output available, providing primarily enhanced comfort to your home year-round. Moreover, this unit is a communicating system when paired with a compatible air handler and other accessories (both available at an additional cost), allowing it to relay information to and from the thermostat constantly for optimal performance. On top of these benefits, these system features provide a small efficiency boost, all amounting to one of the best types of systems on the market today.
- Quiet Comfort: Leave fossil fuels behind with an ACiQ heat pump system. Every ACiQ heat pump condenser uses a scroll compressor to give exceptional cooling performance and highly efficient, all-electric heat. WiFi-capable communicating condensers are also available.
- High Efficiency: ACiQ heat pumps come in a range of efficiency options to fit your budget's needs and your local weather conditions. Save up to 63% on energy costs with a newer model.
- Longer life, longer warranty: ACiQ heat pump condensers are 100% run-tested at the factory. Protective coatings on the fins and baked-on galvanized finishes mean long life even in harsh conditions. ACiQ’s extended warranty with online registration provides 10 year protection.
ACiQ 5 Ton 24.5" Width Multi-Positional Evaporator Cased Coil
ACiQ takes pride in its ability to provide a high-quality system, including all system components. Leaving no exception, the EAM4X60L24A horizontal coil is a superior option for almost any application while maintaining the entire unit's efficiency with a factory-integrated TXV kit for enhanced energy optimization. With its unique performance features along with its ability to be applied in any orientation, this coil is a superior option for your home's comfort.
Quick Facts:
- 5 ton multi-positional evaporator coil
- Works in almost any upflow, downflow, or horizontal system setup
- Compatible with both AC-only and heat pump condensers
- Factory-installed TXV kit for enhanced energy optimization
- Sturdy and compact design
Highlights:
-
5 Tons: The ACiQ EAM4X60L24A is rated for up to 5 tons of heating and cooling. With its ability to be installed with either an AC-only condenser or a heat pump condenser, this unit is ideal for many applications. In some packages, this coil will be larger than its paired condenser, which will increase the overall efficiency of the entire unit, but the coil should never be smaller than its paired condenser. Please note that this item cannot operate independently from a compatible condenser and blower or furnace, each available at an additional cost.
- Warranty: ACiQ offers a 10 year parts warranty on their coils when they are installed following your state and local codes, as well as the system is paired with a certified system matchup. Please note that in order to obtain the entire length of this warranty, the entire unit must be registered through the manufacturer.
Ion System Control
Don't call it a thermostat -- mere thermostats simply don't offer all of the features and functionality of the Ion™ System Control. Offering full command over a communicating comfort system, including temperature, humidity, ventilation, comfort scheduling, energy management and more, this is our most fully-featured control. Anywhere in the connected world, you are just a touch or a tap away from full system control with an internet-enabled device.
- High resolution, smartphone-like touchscreen
- Wi-Fi enabled for remote access and control
- Pair with our communicating, modulating gas furnace; variable-speed fan coil; inverter-driven outdoor units; and zoning system for a complete Ion Comfort System
- Capable of controlling temperatures and fan speeds in up to eight zones
- Local weather 5-day forecast
- Humidity control for enhanced comfort
- Dual fuel system management capable
- Auto changeover between heating and cooling
- Four levels of "constant ON" fan speeds
- 7-day programming with temperature control throughout the day and week (wake, away, home, sleep)
- Advanced smart setback for optimal energy savings during "away" and ramp up periods
- One-button Touch-N-Go quick-settings-change feature
- Simple vacation programming controls temperature and humidity
- System maintenance reminders
- 10-Year No Hassle Replacement Limited Warranty
Furnace Specifications:
| Brand | ACiQ |
| Model | G96CTN1202422A |
| Weight (in lbs) | 195.000000 |
| AHRI Certificate Number | 213148728 |
| Exhaust Flue Requirement | Plastic / PVC |
| Equivalent |
|
| Furnace Efficiency / AFUE | 96% |
| Heating BTU | 120,000 |
| Blower Motor | Variable Speed |
| Maximum CFM | 2135 |
| Configuration | Upflow/Downflow/Horizontal |
| Energy Star | Yes |
| Electrical | 120 V. 1 Phase 60 Hz |
| Burner Stages | Two |
| Fuel Type | Propane, Natural Gas |
| Height | 35" |
| Width | 24 1/2" |
| Depth | 29 1/2" |
| Warranty | 10 Year No Hassle / 20 Year Heat Exchanger / 10 Year Parts with Online Registration |
| Resources | |
| Safety Information |
This gas appliance requires a trained technician to install. Improperly connecting gas lines or improperly connecting a gas flue or venting may result in death. By purchasing this item, you are agreeing that you are using a trained technician to install this gas appliance. We will not be responsible for any injury or property damage arising from improper service or service procedures. Whoever installs or services this unit assumes responsibility for any personal injury or property damage which may result. Many jurisdictions require a license to install this equipment. |
| Proposition 65 Warning | Yes |
Heat Pump Specifications:
| Brand | ACiQ |
| Model | HVH860GKA |
| Weight (in lbs) | 233.000000 |
| Equivalent |
|
| Cooling BTU | 60,000 |
| Heating BTU | 60,000 |
| Energy Star | Yes |
| Refrigerant | R410A |
| SEER1 (Efficiency) | 18 |
| Condenser Stages | Variable Speed |
| Compressor Type | Scroll |
| Liquid Valve Size | 3/8" |
| Suction Valve Size | 7/8" |
| Electrical | 208 / 230 V. 1 Phase 60 Hz |
| Max Breaker Size | 60 amps |
| Min. Breaker Size | 40.8 amps |
| Tonnage | 5 Ton |
| Height | 42" |
| Width | 31" |
| Depth | 31" |
| Warranty | 10 Years No Hassle Replacement Warranty with Online Registration |
| Resources | |
| Proposition 65 Warning | Yes |
Evaporator Coil Specifications:
| Brand | ACiQ |
| Model | EAM4X60L24A |
| Weight (in lbs) | 101.000000 |
| Equivalent |
|
| Configuration | Multi-Positional |
| Refrigerant | R410A |
| Liquid Line | 3/8" |
| Suction Line | 7/8" |
| Tonnage | 5 Ton |
| Style | A-Coil |
| Certification | UL Listed |
| Height | 35" |
| Width | 24 1/2" |
| Depth | 20 5/8" |
| Warranty | 10 Years Parts Warranty with Online Registration |
| Resources | |
| Proposition 65 Warning | Yes |
Ion System Control Specifications:
| Brand | ACiQ |
| Model | SYST0101CW |
| Weight (in lbs) | 1.000000 |
| Warranty | 10 Years No Hassle Replacement / 10 Years Parts with Online Registration |
| Resources | |
| Proposition 65 Warning | Yes |
Beginner’s Guide to Choosing the Right Size BTU HVAC System
If you’re new to HVAC (Heating, Ventilation, and Air Conditioning) systems, selecting the right size BTU (British Thermal Unit) system can seem daunting. This guide will break down the process into simple steps.
1. What is BTU?
- Definition: BTU measures the amount of energy needed to heat or cool a space. More BTUs mean more heating or cooling power.
2. Why Size Matters
- An undersized system will struggle to heat or cool your home, leading to discomfort.
- An oversized system will cycle on and off too frequently, wasting energy and causing wear and tear.
3. Measure Your Space
-
Find Your Square Footage:
- Measure the length and width of each room.
- Multiply the length by the width for each room, then add them up for the total square footage.
-
Example:
- Living Room: 15 ft x 20 ft = 300 sq. ft.
- Bedroom: 10 ft x 12 ft = 120 sq. ft.
- Total = 300 + 120 = 420 sq. ft.
4. General BTU Guidelines
- A rough estimate is 20 BTUs per square foot.
- Example: For 420 sq. ft.: 420 sq. ft. × 20 BTUs/sq. ft. = 8,400 BTUs
5. Adjusting BTU Calculations Based on Specific Factors
When determining the right BTU size for your HVAC system, it's important to consider various factors that can affect your heating and cooling needs. Here’s a more detailed breakdown:
- Ceiling Height
- Standard Ceiling (8 feet): The basic BTU calculation (20 BTUs per square foot) works well.
-
Higher Ceilings: For ceilings taller than 8 feet, you’ll need to increase the BTU calculation. A common rule of thumb is to add about 10% for each additional foot of height.
-
Example: If you have a 10-foot ceiling in a 400 sq. ft. room:
- Base BTUs:
- Increase for height:
- Total BTUs Needed:
-
Example: If you have a 10-foot ceiling in a 400 sq. ft. room:
- Insulation Quality
- Well-Insulated Homes: If your home has good insulation, you can stick with the basic BTU calculation.
- Average Insulation: If your home has average insulation, consider adding 10% to your BTU needs.
-
Poor Insulation: For homes with poor insulation, you may need to add 20% or more. Check for drafts, gaps, or insufficient insulation in walls and attics.
-
Example: If your calculated BTUs are 10,000 and you have poor insulation:
- Increase by 20%:
- Total BTUs Needed:
-
Example: If your calculated BTUs are 10,000 and you have poor insulation:
- Windows
- Standard Windows: If you have standard double-pane windows, the basic BTU estimate should suffice.
-
Large or Single-Pane Windows: If you have large windows or single-pane windows (which are less efficient), add extra BTUs:
- For each large window, add 500-1,000 BTUs.
- For single-pane windows, consider adding 10-20% to your BTU needs.
-
Example: If your home requires 10,000 BTUs and you have two large windows:
- Add 1,000 BTUs per window:
- Total BTUs Needed:
- Climate Zone
- Hot Climates: If you live in a region with extreme heat, consider increasing your BTUs by 10-20%.
- Cold Climates: In very cold areas, you might also need to add 10-20% for heating.
-
Mild Climates: For areas with mild weather, the basic calculation should suffice.
-
Example: If your calculated BTUs are 10,000 and you live in a hot climate:
- Increase by 15%:
- Total BTUs Needed:
-
Example: If your calculated BTUs are 10,000 and you live in a hot climate:
- Occupancy
- General Rule: Each additional person beyond the first two generates about 600 BTUs of heat.
-
Frequent Guests or Large Families: If you regularly have guests or a large family, factor in the additional heat.
-
Example: If your home is sized for 10,000 BTUs and you expect 4 additional occupants:
- Add BTUs.
- Total BTUs Needed:
-
Example: If your home is sized for 10,000 BTUs and you expect 4 additional occupants:
6. Consult Professionals
- It’s a good idea to consult an HVAC professional for an accurate assessment. They can perform a detailed analysis (often called a Manual J calculation) to determine the exact BTUs needed based on your home’s specifics.
We've also left a chart below to help you determine the right size BTU for your home or business using the above guide.
| Square Footage | BTU Capacity |
|---|---|
| How many BTUs for 100 square feet? | 2,000 BTU |
| How many BTUs for 200 square feet? | 4,000 BTU |
| How many BTUs for 300 square feet? | 6,000 BTU |
| How many BTUs for 400 square feet? | 8,000 BTU |
| How many BTUs for 500 square feet? | 10,000 BTU |
| How many BTUs for 600 square feet? | 12,000 BTU |
| How many BTUs for 700 square feet? | 14,000 BTU |
| How many BTUs for 800 square feet? | 16,000 BTU |
| How many BTUs for 900 square feet? | 18,000 BTU |
| How many BTUs for 1000 square feet? | 20,000 BTU |
| How many BTUs for 1100 square feet? | 22,000 BTU |
| How many BTUs for 1200 square feet? | 24,000 BTU |
| How many BTUs for 1300 square feet? | 26,000 BTU |
| How many BTUs for 1400 square feet? | 28,000 BTU |
| How many BTUs for 1500 square feet? | 30,000 BTU |
| How many BTUs for 1600 square feet? | 32,000 BTU |
| How many BTUs for 1700 square feet? | 34,000 BTU |
| How many BTUs for 1800 square feet? | 36,000 BTU |
| How many BTUs for 1900 square feet? | 38,000 BTU |
| How many BTUs for 2000 square feet? | 40,000 BTU |
| How many BTUs for 2500 square feet? | 50,000 BTU |
| How many BTUs for 3000 square feet? | 60,000 BTU |
Thank you for visiting and shopping at Mini Split Systems Direct. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders made before 2:00 PM EST are processed within 2-3 business days. Items ordered on weekends (Saturday or Sunday) start to process and ship as early as the following business day.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
We offer standard free shipping via UPS Ground, FedEx Ground, and Freight for all orders in the United States. We do not currently ship to international locations.
| Destination | Shipping method | Processing Time | Estimated Delivery Time | Shipment cost |
| United States | Free Shipping |
2 - 3 business days | 3 - 7 days | Free |
Delivery delays can occasionally occur.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Mini Split Systems Direct is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages & Missing Items
Please inspect all packages for damaged or missing items before accepting your shipment. If any of the items are missing or appear to have any type of damage; Mark the Receipt Damaged and/or missing (write which items are missing, or damaged and describe the damage).
Only refuse the items that are damaged, keep and sign for the items that are in good condition and be sure to notate the items that are being refused for damages clearly on the delivery receipt. You must contact our Customer Service Department at info@minisplitsystemsdirect.com to report which product(s) were missing and/or refused for damages and which product(s) were accepted at the time of delivery. After our Shipping Department receives confirmation from the Freight LTL Company we will promptly ship out the replacement product(s) to you.
Although Mini Split Systems Direct is NOT responsible for shipping damage, if your item(s) do arrive damaged, please send photos to info@minisplitsystemsdirect.com and we can assist with filing a claim against the shipping carrier to cover the cost of damages.
Any damages or missing items have to be noted on the delivery receipt prior to signing for and accepting your shipment in order to file a claim. Do not let the delivery driver rush you. It is your right to inspect each and every item.
Pre-Orders, Backorders, and Out-of-Stock Items:
Mini Split Systems Direct is dedicated to sourcing any item you may need and getting it to you as quickly as possible. Any items that are out of stock, or available for Pre-Order will be noted on the product page. You are welcome to place an order for Pre-Order items, backorder items, and for items that are out of stock, and will ship them the second they become available from the manufacturer, ensuring you get the item before anyone else. If you have questions about lead times, please refer to the product page or contact us at info@minisplitsystemsdirect.com or give a call or text at 1-800-315-4345
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.
All returns are subject to a 15% restocking fee, and the purchaser is responsible for the cost of return shipping.
To start a return, you can contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345. If your return is accepted, we will either schedule a pickup or send you a return shipping label, as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
You can always contact us for any return questions at info@minisplitsystemsdirect.com, or call us at 1-800-315-4345.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. A 15% restocking fee and the cost of return shipping will be deducted from the refund. Please allow up to 10 business days for your bank or credit card company to process and post the refund to your account. If you have any questions regarding your refund, please contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345.
Cancellations
All orders canceled after 24 hours are subject to a 5% administration fee, If your order has not been shipped yet, this is the only fee you will incur. This is a fee that covers administrative and personnel fees.
If your order has been shipped, you will not be charged a 5% administration fee, the standard return procedures will apply and you will be responsible for the cost of return shipping, and a 15% restocking fee will be ducted from your refund. Refunds will only be issued to the original payment method that you used when placing your order.
Damages and issues
Please inspect all packages for damaged or missing items before accepting your shipment. If any of the items are missing or appear to have any type of damage; Mark the Receipt Damaged and/or missing (write which items are missing, or damaged and describe the damage).
Only refuse the items that are damaged, keep and sign for the items that are in good condition and be sure to notate the items that are being refused for damages clearly on the delivery receipt. You must contact our Customer Service Department at info@minisplitsystemsdirect.com to report which product(s) were missing and/or refused for damages and which product(s) were accepted at the time of delivery. After our Shipping Department receives confirmation from the Freight LTL Company we will promptly ship out the replacement product(s) to you.
Although Mini Split Systems Direct is NOT responsible for shipping damage, if your item(s) do arrive damaged, please send photos to info@minisplitsystemsdirect.com and we can assist with filing a claim against the shipping carrier to cover the cost of damages.
Any damages or missing items have to be noted on the delivery receipt prior to signing for and accepting your shipment in order to file a claim. Do not let the delivery driver rush you. It is your right to inspect each and every item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have (see return process above), and once the return is accepted, make a separate purchase for the new item.
Our goal is to consistently provide the best pricing in the marketplace online and we work very diligently to do so. If you happen to see another online shop that offers a lower price than us within six months of your date please let us know and we’ll be happy to refund the difference on your original payment method. Moreover, because we are consistently working with our suppliers to get better rates we know that you can feel very comfortable and confident that you are seeing the best prices that can be provided for the products listed on our site.
Moving forward if you find the same item that we carry on another website that has a lower price please submit that to us within six months of your purchase date and we will refund you the difference.
If it is a case of seeing a lower price on another website and we need to send a partial refund simply email us the link to the exact product and brand from our site and also the link from our competitors site so we can inspect the pricing. Again this needs to be within six months from the date of your order and we will review your submission and apply a credit if necessary.
Our Price Match Policy has some limitations:
- The item must have already been purchased from our site prior to asking for this to be reviewed and submitted.
- This does not include rebate programs or specific retailer programs such as buy three get one free type offers or any combination such as that are not eligible.
- The item will need to be in stock from the competitors site that you’re submitting the information from.
- The competitor must be an online store, they may not have a retail location, warehouse, showroom, or physical location.
- The website cannot be a wholesaler, liquidator, distributor, or auction website. Examples are eBay, Liquadation.com, Via Trading, Overstock, Wayfair, Amazon, Home Depot, Lowes, etc.
- The competitor must also be someone who has been authorized by the supplier and/or manufacturer to resell the product you are inquiring about.
- The price match will include the product listing price, but will exclude any sales tax.
Can I add a discount code to my order post-purchase?
Unfortunately were unable to add a discount code to your order after you've checked out, but, were happy to provide you with discount for your next purchase.
Can I add items to my order?
Yes, please contact us a soon as possible if you need to make changes to your order and will send an invoice for the remaining amount due. Please note this may result in you receiving your order in multiple packages, and yes, you will receive a tracking number for each package.
Can I change or modify my order?
Yes, you can change or modify your order within the first 24 hours after placing your order, after that, it will depend on the status of your order. If you need to change or modify your order, please contact us as soon as possible at info@minisplitsystemsdirect.com. If your order has already been processed and shipped, then we may be unable to change or modify your order.
Can I place my order to be delivered outside the United States?
At this time we do not ship internationally, but please contact us we may be able to accommodate you.
How can I remove items from my order?
If you need to remove items from your order, please contact us at info@minisplitsystemsdirect.com within the first 24 hours after you placed your order. After 24 hours, you are subject to a 5% fee for the item that is cancelled to cover incurred credit card processing fees. If your order has not been shipped yet, this is the only fee you will incur.
If your order has been shipped, you will not be charged a 5% administration fee, the standard return procedures will apply and you will be responsible for the cost of return shipping, and a 15% restocking fee will be ducted from your refund. Refunds will only be issued to the original payment method that you used when placing your order. For more information, please see our return & refund policy here.
Do all the products you carry come with a warranty?
Yes, every product we carry includes a manufacturer warranty. If you need help with a warranty claim, please contact us at info@minisplitsystemsdirect.com and will help you resolve any issues you are experiencing with your product.
Do you have a storefront?
At this time we do not have a storefront, we're an online only Authorized Dealer for all the brand we carry. We do have plans to open a storefront in the future.
How do I check the status of my order?
After placing your order you'll receive a confirmation email, and after a Shipment Confirmation email once your order has shipped which will contain your tracking number(s). The tracking number will be active within 24 hours. If you have any other questions regarding the status of your order please contact us at info@minisplitsystemsdirect.com or message us by live chat.
How long is shipping and delivery?
All orders made before 2:00 PM EST are processed within 2 - 3 business days. Items ordered on weekends (Saturday or Sunday) start to process and ship as early as the following business day. Estimated delivery time is 3 - 7 days.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Who do you ship with?
We offer standard free shipping via UPS Ground, FedEx Ground, and Freight for all orders in the United States.
How long will it take to receive my refund?
Please allow up to 10 business days for your bank or credit card company to process and post the refund to your account. If you have any questions regarding your refund, please contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345.
What is your return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.
All returns are subject to a 15% restocking fee, and the purchaser is responsible for the cost of return shipping.
To start a return, you can contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345. If your return is accepted, we will either schedule a pickup or send you a return shipping label, as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted. Please see our full return & refund policy here.
What forms of payment do you accept?
We accept all credit cards, PayPal, Apple Pay, and you can pay in installments with Sezzle at checkout.
What should I do if my order is damaged or I'm missing items?
Please contact us within 48 hours of receiving your order at info@minisplitsystemsdirect.com and we'll resolve the issue ASAP.
What should I do if my order was marked as delivered but I haven't received it?
Although we cannot control what happens once your order leaves the warehouse and is in the hands of the shipping carrier, we will do everything we can to make sure you receive your order. If you have not received your order, please contact us at info@minisplitsystemsdirect.com with your order number, and provide us with any details that may help and rest assured, we will resolve the issue.
I’m having trouble tracking my order. What should I do?
If your order has just been shipped, please wait 24 hours for your tracking number to be updated properly with your latest tracking information. If after 24 hours your tracking information is not populating, please contact us at info@minisplitsystemsdirect.com and we will be more than happy to assist you.
Description
5 Ton 16.5 SEER 96% AFUE 120,000 BTU ACiQ Gas Furnace and Heat Pump System - Multi-Positional
An ACiQ combination system is a great choice to keep your home warm all season long. With tons of extra features and a great price, the G96CTN1202422A is a perfect choice for heating.
All ACiQ models come with a 10 year parts warranty and 20 year heat exchanger limited warranty. Not intended for use in mobile homes.
120,000 BTU 96% AFUE Two-Stage Multi-Positional ACiQ Gas Furnace
The ACiQ G96CTN1202422A two-stage gas furnace is a great choice to keep your home warm all season long. With tons of extra features and a great price, the ACiQ G96CTN series is a perfect choice. All ACiQ models come with a 10 year parts warranty and 20 year heat exchanger limited warranty. Not intended for use in mobile homes.
Features:
- 96% AFUE
- Operates as a natural gas furnace out of the box, and can be easily converted to a propane furnace with optional propane conversion kit
- Direct vent (2-pipe), single-pipe venting or ventilated combustion air
- 24 VAC and 115 VAC humidifier terminal
- Electronic air cleaner terminal
- ESC blower motor
- Adjustable heating blower OFF delay
- Factory set blower ON delay
- RPJ aluminized steel heat exchanger
- Two-stage heating operation
- Variable speed, constant torque ECM blower motor
- Fully insulated steel cabinet for quieter operation
- Multi-positional installation
- Through the casing flue pipe for counterflow applications
- Common venting with other Category I appliances
- Self diagnostics
- Slide out blower assembly
- 20 year heat exchanger limited warranty
- 5 year parts limited warranty - With timely registration, an additional 5 year parts limited warranty
Highlights:
-
Quiet Comfort: Every ACiQ furnace is designed to keep your family warm and comfortable year after year. Whisper-quiet ECM blower fans, solid construction with thicker sheet metal and more cabinet insulation give you near-silent operation. From entry level to top-of-the-line, your comfort is the priority.
- High Efficiency: ACiQ saves you money up front, but also over time by reducing energy bills. Multi-speed or Variable Speed ECM blowers come in every furnace. Adding options such as high-efficiency secondary heat exchangers, two stage heating, modulating burners and variable blowers all can further reduce your energy bills while increasing comfort.
- Longer life, longer warranty: Thicker sheet metal, more cabinet insulation and aluminized steel heat exchangers reflect the highest build quality you can get. Every furnace is backed by ACiQ’s 10 year, 20 year or lifetime (depending on model) heat exchanger extended warranty with online registration.
5 Ton 18 SEER Variable Speed ACiQ Heat Pump
With its communicating nature and variable speed compressor, the ACiQ HVH860GKA lives up to its name, providing one of the most superior comforts to your home on the market today. If you want the best of the best possible heat pump condenser with exceptional comfort and the highest possible efficiency offered by ACiQ at this size, this is it.
Quick Facts:
- 5 ton, 19 SEER heat pump condenser
- Can heat and cool up to a large house in average conditions
- Variable speed compressor with communicating capabilities with other matching system components
- Filter drier included to be field-installed and suction line accumulator factory-installed
- Built-in temperature sensor for automated heat source transition
- Multiple safety switches to protect both the unit and your home
- Energy Star certified
Highlights:
- 5 Tons: The ACiQ HVH860GKA heat pump condenser has an output of 5 tons, generally enough to heat and cool up to a large house in ideal climates. In many system configurations, the tonnage of the unit's paired coil or air handler will be larger in tonnage than this condenser, which maintains the efficiency of the unit. Please note that this condenser cannot function on its own, and it needs an indoor coil or air handler to work. This unit will also only heat down to around 35°F, and if you need heat any lower than this, a backup heat strip will be needed to act as straight electric heating in a compatible air handler.
-
19 SEER: The ACiQ HVH860GKA air conditioner condenser is rated at 19 SEER, making it approximately 25% more efficient than the minimum efficiency 14 SEER units, saving you money in electric bills over the entire lifetime of your unit. With its 19 SEER rating, this condenser is one of the most efficient units on the market today. In general, heat pumps will heat more efficiently than straight electric furnaces, making them an excellent and money-saving solution for almost any all-electric solution, especially when you have a lot of heating during outdoor temperatures ranging from when you start using your heating system all the way down to 35°F.
- Warranty: ACiQ offers a 10 year parts warranty on its condensers, and on this unit there is also a 10 year no hassle replacement limited warranty. For these warranties to be upheld, the unit must be installed following your state and local codes, a new and certified coil must be installed at the same time, and the entire system must be registered online through the manufacturer.
- Intelligently Enhanced Comfort: Engineered to be 2 stage and with the ability to communicate with communicating air handler counterparts, the ACiQ HVH860GKA can support the most precise temperature output available, providing primarily enhanced comfort to your home year-round. Moreover, this unit is a communicating system when paired with a compatible air handler and other accessories (both available at an additional cost), allowing it to relay information to and from the thermostat constantly for optimal performance. On top of these benefits, these system features provide a small efficiency boost, all amounting to one of the best types of systems on the market today.
- Quiet Comfort: Leave fossil fuels behind with an ACiQ heat pump system. Every ACiQ heat pump condenser uses a scroll compressor to give exceptional cooling performance and highly efficient, all-electric heat. WiFi-capable communicating condensers are also available.
- High Efficiency: ACiQ heat pumps come in a range of efficiency options to fit your budget's needs and your local weather conditions. Save up to 63% on energy costs with a newer model.
- Longer life, longer warranty: ACiQ heat pump condensers are 100% run-tested at the factory. Protective coatings on the fins and baked-on galvanized finishes mean long life even in harsh conditions. ACiQ’s extended warranty with online registration provides 10 year protection.
ACiQ 5 Ton 24.5" Width Multi-Positional Evaporator Cased Coil
ACiQ takes pride in its ability to provide a high-quality system, including all system components. Leaving no exception, the EAM4X60L24A horizontal coil is a superior option for almost any application while maintaining the entire unit's efficiency with a factory-integrated TXV kit for enhanced energy optimization. With its unique performance features along with its ability to be applied in any orientation, this coil is a superior option for your home's comfort.
Quick Facts:
- 5 ton multi-positional evaporator coil
- Works in almost any upflow, downflow, or horizontal system setup
- Compatible with both AC-only and heat pump condensers
- Factory-installed TXV kit for enhanced energy optimization
- Sturdy and compact design
Highlights:
-
5 Tons: The ACiQ EAM4X60L24A is rated for up to 5 tons of heating and cooling. With its ability to be installed with either an AC-only condenser or a heat pump condenser, this unit is ideal for many applications. In some packages, this coil will be larger than its paired condenser, which will increase the overall efficiency of the entire unit, but the coil should never be smaller than its paired condenser. Please note that this item cannot operate independently from a compatible condenser and blower or furnace, each available at an additional cost.
- Warranty: ACiQ offers a 10 year parts warranty on their coils when they are installed following your state and local codes, as well as the system is paired with a certified system matchup. Please note that in order to obtain the entire length of this warranty, the entire unit must be registered through the manufacturer.
Ion System Control
Don't call it a thermostat -- mere thermostats simply don't offer all of the features and functionality of the Ion™ System Control. Offering full command over a communicating comfort system, including temperature, humidity, ventilation, comfort scheduling, energy management and more, this is our most fully-featured control. Anywhere in the connected world, you are just a touch or a tap away from full system control with an internet-enabled device.
- High resolution, smartphone-like touchscreen
- Wi-Fi enabled for remote access and control
- Pair with our communicating, modulating gas furnace; variable-speed fan coil; inverter-driven outdoor units; and zoning system for a complete Ion Comfort System
- Capable of controlling temperatures and fan speeds in up to eight zones
- Local weather 5-day forecast
- Humidity control for enhanced comfort
- Dual fuel system management capable
- Auto changeover between heating and cooling
- Four levels of "constant ON" fan speeds
- 7-day programming with temperature control throughout the day and week (wake, away, home, sleep)
- Advanced smart setback for optimal energy savings during "away" and ramp up periods
- One-button Touch-N-Go quick-settings-change feature
- Simple vacation programming controls temperature and humidity
- System maintenance reminders
- 10-Year No Hassle Replacement Limited Warranty
Furnace Specifications:
| Brand | ACiQ |
| Model | G96CTN1202422A |
| Weight (in lbs) | 195.000000 |
| AHRI Certificate Number | 213148728 |
| Exhaust Flue Requirement | Plastic / PVC |
| Equivalent |
|
| Furnace Efficiency / AFUE | 96% |
| Heating BTU | 120,000 |
| Blower Motor | Variable Speed |
| Maximum CFM | 2135 |
| Configuration | Upflow/Downflow/Horizontal |
| Energy Star | Yes |
| Electrical | 120 V. 1 Phase 60 Hz |
| Burner Stages | Two |
| Fuel Type | Propane, Natural Gas |
| Height | 35" |
| Width | 24 1/2" |
| Depth | 29 1/2" |
| Warranty | 10 Year No Hassle / 20 Year Heat Exchanger / 10 Year Parts with Online Registration |
| Resources | |
| Safety Information |
This gas appliance requires a trained technician to install. Improperly connecting gas lines or improperly connecting a gas flue or venting may result in death. By purchasing this item, you are agreeing that you are using a trained technician to install this gas appliance. We will not be responsible for any injury or property damage arising from improper service or service procedures. Whoever installs or services this unit assumes responsibility for any personal injury or property damage which may result. Many jurisdictions require a license to install this equipment. |
| Proposition 65 Warning | Yes |
Heat Pump Specifications:
| Brand | ACiQ |
| Model | HVH860GKA |
| Weight (in lbs) | 233.000000 |
| Equivalent |
|
| Cooling BTU | 60,000 |
| Heating BTU | 60,000 |
| Energy Star | Yes |
| Refrigerant | R410A |
| SEER1 (Efficiency) | 18 |
| Condenser Stages | Variable Speed |
| Compressor Type | Scroll |
| Liquid Valve Size | 3/8" |
| Suction Valve Size | 7/8" |
| Electrical | 208 / 230 V. 1 Phase 60 Hz |
| Max Breaker Size | 60 amps |
| Min. Breaker Size | 40.8 amps |
| Tonnage | 5 Ton |
| Height | 42" |
| Width | 31" |
| Depth | 31" |
| Warranty | 10 Years No Hassle Replacement Warranty with Online Registration |
| Resources | |
| Proposition 65 Warning | Yes |
Evaporator Coil Specifications:
| Brand | ACiQ |
| Model | EAM4X60L24A |
| Weight (in lbs) | 101.000000 |
| Equivalent |
|
| Configuration | Multi-Positional |
| Refrigerant | R410A |
| Liquid Line | 3/8" |
| Suction Line | 7/8" |
| Tonnage | 5 Ton |
| Style | A-Coil |
| Certification | UL Listed |
| Height | 35" |
| Width | 24 1/2" |
| Depth | 20 5/8" |
| Warranty | 10 Years Parts Warranty with Online Registration |
| Resources | |
| Proposition 65 Warning | Yes |
Ion System Control Specifications:
| Brand | ACiQ |
| Model | SYST0101CW |
| Weight (in lbs) | 1.000000 |
| Warranty | 10 Years No Hassle Replacement / 10 Years Parts with Online Registration |
| Resources | |
| Proposition 65 Warning | Yes |
Size your System
Beginner’s Guide to Choosing the Right Size BTU HVAC System
If you’re new to HVAC (Heating, Ventilation, and Air Conditioning) systems, selecting the right size BTU (British Thermal Unit) system can seem daunting. This guide will break down the process into simple steps.
1. What is BTU?
- Definition: BTU measures the amount of energy needed to heat or cool a space. More BTUs mean more heating or cooling power.
2. Why Size Matters
- An undersized system will struggle to heat or cool your home, leading to discomfort.
- An oversized system will cycle on and off too frequently, wasting energy and causing wear and tear.
3. Measure Your Space
-
Find Your Square Footage:
- Measure the length and width of each room.
- Multiply the length by the width for each room, then add them up for the total square footage.
-
Example:
- Living Room: 15 ft x 20 ft = 300 sq. ft.
- Bedroom: 10 ft x 12 ft = 120 sq. ft.
- Total = 300 + 120 = 420 sq. ft.
4. General BTU Guidelines
- A rough estimate is 20 BTUs per square foot.
- Example: For 420 sq. ft.: 420 sq. ft. × 20 BTUs/sq. ft. = 8,400 BTUs
5. Adjusting BTU Calculations Based on Specific Factors
When determining the right BTU size for your HVAC system, it's important to consider various factors that can affect your heating and cooling needs. Here’s a more detailed breakdown:
- Ceiling Height
- Standard Ceiling (8 feet): The basic BTU calculation (20 BTUs per square foot) works well.
-
Higher Ceilings: For ceilings taller than 8 feet, you’ll need to increase the BTU calculation. A common rule of thumb is to add about 10% for each additional foot of height.
-
Example: If you have a 10-foot ceiling in a 400 sq. ft. room:
- Base BTUs:
- Increase for height:
- Total BTUs Needed:
-
Example: If you have a 10-foot ceiling in a 400 sq. ft. room:
- Insulation Quality
- Well-Insulated Homes: If your home has good insulation, you can stick with the basic BTU calculation.
- Average Insulation: If your home has average insulation, consider adding 10% to your BTU needs.
-
Poor Insulation: For homes with poor insulation, you may need to add 20% or more. Check for drafts, gaps, or insufficient insulation in walls and attics.
-
Example: If your calculated BTUs are 10,000 and you have poor insulation:
- Increase by 20%:
- Total BTUs Needed:
-
Example: If your calculated BTUs are 10,000 and you have poor insulation:
- Windows
- Standard Windows: If you have standard double-pane windows, the basic BTU estimate should suffice.
-
Large or Single-Pane Windows: If you have large windows or single-pane windows (which are less efficient), add extra BTUs:
- For each large window, add 500-1,000 BTUs.
- For single-pane windows, consider adding 10-20% to your BTU needs.
-
Example: If your home requires 10,000 BTUs and you have two large windows:
- Add 1,000 BTUs per window:
- Total BTUs Needed:
- Climate Zone
- Hot Climates: If you live in a region with extreme heat, consider increasing your BTUs by 10-20%.
- Cold Climates: In very cold areas, you might also need to add 10-20% for heating.
-
Mild Climates: For areas with mild weather, the basic calculation should suffice.
-
Example: If your calculated BTUs are 10,000 and you live in a hot climate:
- Increase by 15%:
- Total BTUs Needed:
-
Example: If your calculated BTUs are 10,000 and you live in a hot climate:
- Occupancy
- General Rule: Each additional person beyond the first two generates about 600 BTUs of heat.
-
Frequent Guests or Large Families: If you regularly have guests or a large family, factor in the additional heat.
-
Example: If your home is sized for 10,000 BTUs and you expect 4 additional occupants:
- Add BTUs.
- Total BTUs Needed:
-
Example: If your home is sized for 10,000 BTUs and you expect 4 additional occupants:
6. Consult Professionals
- It’s a good idea to consult an HVAC professional for an accurate assessment. They can perform a detailed analysis (often called a Manual J calculation) to determine the exact BTUs needed based on your home’s specifics.
We've also left a chart below to help you determine the right size BTU for your home or business using the above guide.
| Square Footage | BTU Capacity |
|---|---|
| How many BTUs for 100 square feet? | 2,000 BTU |
| How many BTUs for 200 square feet? | 4,000 BTU |
| How many BTUs for 300 square feet? | 6,000 BTU |
| How many BTUs for 400 square feet? | 8,000 BTU |
| How many BTUs for 500 square feet? | 10,000 BTU |
| How many BTUs for 600 square feet? | 12,000 BTU |
| How many BTUs for 700 square feet? | 14,000 BTU |
| How many BTUs for 800 square feet? | 16,000 BTU |
| How many BTUs for 900 square feet? | 18,000 BTU |
| How many BTUs for 1000 square feet? | 20,000 BTU |
| How many BTUs for 1100 square feet? | 22,000 BTU |
| How many BTUs for 1200 square feet? | 24,000 BTU |
| How many BTUs for 1300 square feet? | 26,000 BTU |
| How many BTUs for 1400 square feet? | 28,000 BTU |
| How many BTUs for 1500 square feet? | 30,000 BTU |
| How many BTUs for 1600 square feet? | 32,000 BTU |
| How many BTUs for 1700 square feet? | 34,000 BTU |
| How many BTUs for 1800 square feet? | 36,000 BTU |
| How many BTUs for 1900 square feet? | 38,000 BTU |
| How many BTUs for 2000 square feet? | 40,000 BTU |
| How many BTUs for 2500 square feet? | 50,000 BTU |
| How many BTUs for 3000 square feet? | 60,000 BTU |
Shipping Policy
Thank you for visiting and shopping at Mini Split Systems Direct. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders made before 2:00 PM EST are processed within 2-3 business days. Items ordered on weekends (Saturday or Sunday) start to process and ship as early as the following business day.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
We offer standard free shipping via UPS Ground, FedEx Ground, and Freight for all orders in the United States. We do not currently ship to international locations.
| Destination | Shipping method | Processing Time | Estimated Delivery Time | Shipment cost |
| United States | Free Shipping |
2 - 3 business days | 3 - 7 days | Free |
Delivery delays can occasionally occur.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Mini Split Systems Direct is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages & Missing Items
Please inspect all packages for damaged or missing items before accepting your shipment. If any of the items are missing or appear to have any type of damage; Mark the Receipt Damaged and/or missing (write which items are missing, or damaged and describe the damage).
Only refuse the items that are damaged, keep and sign for the items that are in good condition and be sure to notate the items that are being refused for damages clearly on the delivery receipt. You must contact our Customer Service Department at info@minisplitsystemsdirect.com to report which product(s) were missing and/or refused for damages and which product(s) were accepted at the time of delivery. After our Shipping Department receives confirmation from the Freight LTL Company we will promptly ship out the replacement product(s) to you.
Although Mini Split Systems Direct is NOT responsible for shipping damage, if your item(s) do arrive damaged, please send photos to info@minisplitsystemsdirect.com and we can assist with filing a claim against the shipping carrier to cover the cost of damages.
Any damages or missing items have to be noted on the delivery receipt prior to signing for and accepting your shipment in order to file a claim. Do not let the delivery driver rush you. It is your right to inspect each and every item.
Pre-Orders, Backorders, and Out-of-Stock Items:
Mini Split Systems Direct is dedicated to sourcing any item you may need and getting it to you as quickly as possible. Any items that are out of stock, or available for Pre-Order will be noted on the product page. You are welcome to place an order for Pre-Order items, backorder items, and for items that are out of stock, and will ship them the second they become available from the manufacturer, ensuring you get the item before anyone else. If you have questions about lead times, please refer to the product page or contact us at info@minisplitsystemsdirect.com or give a call or text at 1-800-315-4345
Return and Refund Policy
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.
All returns are subject to a 15% restocking fee, and the purchaser is responsible for the cost of return shipping.
To start a return, you can contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345. If your return is accepted, we will either schedule a pickup or send you a return shipping label, as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
You can always contact us for any return questions at info@minisplitsystemsdirect.com, or call us at 1-800-315-4345.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. A 15% restocking fee and the cost of return shipping will be deducted from the refund. Please allow up to 10 business days for your bank or credit card company to process and post the refund to your account. If you have any questions regarding your refund, please contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345.
Cancellations
All orders canceled after 24 hours are subject to a 5% administration fee, If your order has not been shipped yet, this is the only fee you will incur. This is a fee that covers administrative and personnel fees.
If your order has been shipped, you will not be charged a 5% administration fee, the standard return procedures will apply and you will be responsible for the cost of return shipping, and a 15% restocking fee will be ducted from your refund. Refunds will only be issued to the original payment method that you used when placing your order.
Damages and issues
Please inspect all packages for damaged or missing items before accepting your shipment. If any of the items are missing or appear to have any type of damage; Mark the Receipt Damaged and/or missing (write which items are missing, or damaged and describe the damage).
Only refuse the items that are damaged, keep and sign for the items that are in good condition and be sure to notate the items that are being refused for damages clearly on the delivery receipt. You must contact our Customer Service Department at info@minisplitsystemsdirect.com to report which product(s) were missing and/or refused for damages and which product(s) were accepted at the time of delivery. After our Shipping Department receives confirmation from the Freight LTL Company we will promptly ship out the replacement product(s) to you.
Although Mini Split Systems Direct is NOT responsible for shipping damage, if your item(s) do arrive damaged, please send photos to info@minisplitsystemsdirect.com and we can assist with filing a claim against the shipping carrier to cover the cost of damages.
Any damages or missing items have to be noted on the delivery receipt prior to signing for and accepting your shipment in order to file a claim. Do not let the delivery driver rush you. It is your right to inspect each and every item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have (see return process above), and once the return is accepted, make a separate purchase for the new item.
Price Match Policy
Our goal is to consistently provide the best pricing in the marketplace online and we work very diligently to do so. If you happen to see another online shop that offers a lower price than us within six months of your date please let us know and we’ll be happy to refund the difference on your original payment method. Moreover, because we are consistently working with our suppliers to get better rates we know that you can feel very comfortable and confident that you are seeing the best prices that can be provided for the products listed on our site.
Moving forward if you find the same item that we carry on another website that has a lower price please submit that to us within six months of your purchase date and we will refund you the difference.
If it is a case of seeing a lower price on another website and we need to send a partial refund simply email us the link to the exact product and brand from our site and also the link from our competitors site so we can inspect the pricing. Again this needs to be within six months from the date of your order and we will review your submission and apply a credit if necessary.
Our Price Match Policy has some limitations:
- The item must have already been purchased from our site prior to asking for this to be reviewed and submitted.
- This does not include rebate programs or specific retailer programs such as buy three get one free type offers or any combination such as that are not eligible.
- The item will need to be in stock from the competitors site that you’re submitting the information from.
- The competitor must be an online store, they may not have a retail location, warehouse, showroom, or physical location.
- The website cannot be a wholesaler, liquidator, distributor, or auction website. Examples are eBay, Liquadation.com, Via Trading, Overstock, Wayfair, Amazon, Home Depot, Lowes, etc.
- The competitor must also be someone who has been authorized by the supplier and/or manufacturer to resell the product you are inquiring about.
- The price match will include the product listing price, but will exclude any sales tax.
FAQ
Can I add a discount code to my order post-purchase?
Unfortunately were unable to add a discount code to your order after you've checked out, but, were happy to provide you with discount for your next purchase.
Can I add items to my order?
Yes, please contact us a soon as possible if you need to make changes to your order and will send an invoice for the remaining amount due. Please note this may result in you receiving your order in multiple packages, and yes, you will receive a tracking number for each package.
Can I change or modify my order?
Yes, you can change or modify your order within the first 24 hours after placing your order, after that, it will depend on the status of your order. If you need to change or modify your order, please contact us as soon as possible at info@minisplitsystemsdirect.com. If your order has already been processed and shipped, then we may be unable to change or modify your order.
Can I place my order to be delivered outside the United States?
At this time we do not ship internationally, but please contact us we may be able to accommodate you.
How can I remove items from my order?
If you need to remove items from your order, please contact us at info@minisplitsystemsdirect.com within the first 24 hours after you placed your order. After 24 hours, you are subject to a 5% fee for the item that is cancelled to cover incurred credit card processing fees. If your order has not been shipped yet, this is the only fee you will incur.
If your order has been shipped, you will not be charged a 5% administration fee, the standard return procedures will apply and you will be responsible for the cost of return shipping, and a 15% restocking fee will be ducted from your refund. Refunds will only be issued to the original payment method that you used when placing your order. For more information, please see our return & refund policy here.
Do all the products you carry come with a warranty?
Yes, every product we carry includes a manufacturer warranty. If you need help with a warranty claim, please contact us at info@minisplitsystemsdirect.com and will help you resolve any issues you are experiencing with your product.
Do you have a storefront?
At this time we do not have a storefront, we're an online only Authorized Dealer for all the brand we carry. We do have plans to open a storefront in the future.
How do I check the status of my order?
After placing your order you'll receive a confirmation email, and after a Shipment Confirmation email once your order has shipped which will contain your tracking number(s). The tracking number will be active within 24 hours. If you have any other questions regarding the status of your order please contact us at info@minisplitsystemsdirect.com or message us by live chat.
How long is shipping and delivery?
All orders made before 2:00 PM EST are processed within 2 - 3 business days. Items ordered on weekends (Saturday or Sunday) start to process and ship as early as the following business day. Estimated delivery time is 3 - 7 days.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Who do you ship with?
We offer standard free shipping via UPS Ground, FedEx Ground, and Freight for all orders in the United States.
How long will it take to receive my refund?
Please allow up to 10 business days for your bank or credit card company to process and post the refund to your account. If you have any questions regarding your refund, please contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345.
What is your return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.
All returns are subject to a 15% restocking fee, and the purchaser is responsible for the cost of return shipping.
To start a return, you can contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345. If your return is accepted, we will either schedule a pickup or send you a return shipping label, as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted. Please see our full return & refund policy here.
What forms of payment do you accept?
We accept all credit cards, PayPal, Apple Pay, and you can pay in installments with Sezzle at checkout.
What should I do if my order is damaged or I'm missing items?
Please contact us within 48 hours of receiving your order at info@minisplitsystemsdirect.com and we'll resolve the issue ASAP.
What should I do if my order was marked as delivered but I haven't received it?
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12,000 BTU 25 SEER ACiQ Platinum Single Zone Slim Ceiling Cassette Mini Split System w/ Extreme Heat
Line Set Length
12,000 BTU 25.5 SEER ACiQ Platinum Single Zone Ceiling Cassette Mini Split System w/ Extreme Heat
Installation Kit Options
12,000 BTU 25.5 SEER ACiQ Platinum Single Zone Wall Mount Mini Split System - Extreme Heat - WiFi Enabled
Installation Kit Options
12,000 BTU 25.5 SEER2 ACiQ Platinum Single Zone Floor Mount Mini Split System w/ Extreme Heat
Installation Kit Options
12K+12K+12K+12K Up to 2200 Sq.Ft. - DELLA Versa Series 36000 BTU Quad-Zone Mini Split AC
Installation Kit
18,000 BTU 21.5 SEER2 ACiQ Platinum Single Zone Ceiling Cassette Mini Split System w/ Extreme Heat
Installation Kit Options
18,000 BTU 22 SEER2 ACiQ 2-Zone Wall Mounted Mini Split System - Extreme Heat - WiFi Enabled - 9K + 9K
Line Set Length for 9K Air Handler #1/Line Set Length for 9K Air Handler #2
18,000 BTU 22.9 SEER2 ACiQ 2-Zone Wall Mounted Mini Split System w/ WiFi - 9K + 9K
Lineset Length for 9K Air Handler #1/Lineset Length for 9K Air Handler #2
18,000 BTU 25 SEER ACiQ Platinum Single Zone Slim Ceiling Cassette Mini Split System w/ Extreme Heat
Line Set Length
12,000 BTU 25 SEER ACiQ Platinum Single Zone Slim Ceiling Cassette Mini Split System w/ Extreme Heat
Line Set Length
12,000 BTU 25.5 SEER ACiQ Platinum Single Zone Ceiling Cassette Mini Split System w/ Extreme Heat
Installation Kit Options
12,000 BTU 25.5 SEER ACiQ Platinum Single Zone Wall Mount Mini Split System - Extreme Heat - WiFi Enabled
Installation Kit Options
12,000 BTU 25.5 SEER2 ACiQ Platinum Single Zone Floor Mount Mini Split System w/ Extreme Heat
Installation Kit Options
12K+12K+12K+12K Up to 2200 Sq.Ft. - DELLA Versa Series 36000 BTU Quad-Zone Mini Split AC
Installation Kit
18,000 BTU 21.5 SEER2 ACiQ Platinum Single Zone Ceiling Cassette Mini Split System w/ Extreme Heat
Installation Kit Options
18,000 BTU 22 SEER2 ACiQ 2-Zone Wall Mounted Mini Split System - Extreme Heat - WiFi Enabled - 9K + 9K
Line Set Length for 9K Air Handler #1/Line Set Length for 9K Air Handler #2
18,000 BTU 22.9 SEER2 ACiQ 2-Zone Wall Mounted Mini Split System w/ WiFi - 9K + 9K
Lineset Length for 9K Air Handler #1/Lineset Length for 9K Air Handler #2
18,000 BTU 25 SEER ACiQ Platinum Single Zone Slim Ceiling Cassette Mini Split System w/ Extreme Heat
Line Set Length
12,000 BTU 25 SEER ACiQ Platinum Single Zone Slim Ceiling Cassette Mini Split System w/ Extreme Heat
Line Set Length
12,000 BTU 25.5 SEER ACiQ Platinum Single Zone Ceiling Cassette Mini Split System w/ Extreme Heat
Installation Kit Options
12,000 BTU 25.5 SEER ACiQ Platinum Single Zone Wall Mount Mini Split System - Extreme Heat - WiFi Enabled
Installation Kit Options
12,000 BTU 25.5 SEER2 ACiQ Platinum Single Zone Floor Mount Mini Split System w/ Extreme Heat
Installation Kit Options
12K+12K+12K+12K Up to 2200 Sq.Ft. - DELLA Versa Series 36000 BTU Quad-Zone Mini Split AC
Installation Kit
18,000 BTU 21.5 SEER2 ACiQ Platinum Single Zone Ceiling Cassette Mini Split System w/ Extreme Heat
Installation Kit Options
18,000 BTU 22 SEER2 ACiQ 2-Zone Wall Mounted Mini Split System - Extreme Heat - WiFi Enabled - 9K + 9K
Line Set Length for 9K Air Handler #1/Line Set Length for 9K Air Handler #2
18,000 BTU 22.9 SEER2 ACiQ 2-Zone Wall Mounted Mini Split System w/ WiFi - 9K + 9K
Lineset Length for 9K Air Handler #1/Lineset Length for 9K Air Handler #2
18,000 BTU 25 SEER ACiQ Platinum Single Zone Slim Ceiling Cassette Mini Split System w/ Extreme Heat
Line Set Length
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Let customers speak for us
Very well thought out product. I turned this from an upflow unit to a downflow with a 10kw heat strip. The air handler unit was a perfect fit from my old one (35 year old Lennox) so I didn’t have to do any sheet metal work which was nice. I used the 25 ft diy lineset which I was impressed with the no kink lineset. Made it much easier to make bends without kinking. Hooking up the lineset to the A coil and condenser was a breeze. I was impressed with the design, they put a lot of work into making this an install friendly unit. Their technical support was very knowledgeable. I’ve only been able to run the heat pump, the unit has very good air flow. If they were a little bit cheaper on their gas furnace units I would start putting these in my rentals.
I was pleased to find this kit for my heat pump replacement project. I’ve never done any ductwork, so was reluctant, but was pleasantly amazed at the finished job using this kit. The secret is to first do layout drawings for what you need, then factor in the overlaps, and then double check before you start cutting.
Order came very quick, 3 day and damage free. I installed the unit and it’s working great.
Four years ago I paid $12,000 to replace my AC central unit for my home 8100 ft.² , the unit doesn’t work in every room so I decided to buy eight Mr. cool units and place them around my home. My home has never been so comfortable, cool in the summer and warm in the winter and I live in Utah and it gets below 28° and Mr. cool still warms the rooms that I needs. Thousand percent satisfied
Efficient, quiet, wifi controls, what’s not to like
Very nice product made life a lot better
Efficient, quiet, wifi controls, what’s not to like
This unit surpassed every expectation I had. I researched mini splits for a year. (Barn rehab) I talked to people that have them and read a ton of reviews. I was told it is all about customer service. I got someone on the phone while my heating and cooling guy was standing right there.☆☆☆☆☆!! Then he made the simple connections and turned it on. I am in complete awe. Within 5 minutes the area was warming. I bought 24,000 btu for my 1000sqft area and it is outstanding. Now I will wait to see how efficient it is on electric. Fingers crossed. I would highly recommend this unit!!
Purchased 24KBtu unit for a 14x65 2Br Mobile Home. Relatively straightforward installation, but not for everyone. I made a dumb mistake in wiring between the indoor unit and outdoor, resulting in an error, so I called Mini Split Systems Direct up and we got it resolved. Purchased a vacuum pump, gauges, and line set covers from Mini Split Systems Direct to complete the project.
It has worked great since I rectified my wiring mistake. It's only been in heat mode (Jan in NC), and generates impressive heat and airflow at next to zero noise. The condenser unit outside is also very quiet. Time will tell on the reliability and efficiency, but everything I've seen thus far makes me optimistic.
Pretty quiet and compact unit, managed to DIY install 3 ton myself including ductwork, custom plenums and new electrical / drainage / thermostat wiring in 3 full weekends. Quick connect lineset made this possible (no vacuum or soldering needed!) Seems to be pretty efficient so far (northern california climate)
I take pride in my work and feel confident that my install was done better then hiring an HVAC company. I know many in that profession get their feelings hurt when you bring up doing it yourself. Was quoted $9k for system replacement and I was able to do for less than $4k. This is not for your average DYI person as custom duct work and electrical upgrades will likely be needed. I had about 31 hours into this replacement. That includes tarring out, pouring concrete pad, custom duct work, electrical upgrades, and system calibration. If your line set length is going to be close I recommend going up a size. I had planned to have about 6ft extra but due to line hookup locations I had just the right amount.
I had to call Mini Split Systems Direct support to ask about my thermostat compatibility and they were helpful.
I'm very happy with the results of this unit. The ac works amazingly well compared to the older carrier air conditioner. The lines were very hard to bend without damage and I would suggest have a line-set with elbows where needed installed. The unit is very quiet and worked with my Nest Thermostat.
The item was shipped quickly and arrived ahead of schedule. Unfortunately, after unpacking I noticed some damage on the outdoor condensing unit. This was a little concerning because I had to install it pretty quickly in order to get the air back on. I contacted. Mini Split Systems Direct and they got back with me within a few hours. I sent them some photos and a description and they took care of it immediately. The new part was shipped free of charge and arrived. Just a couple of days later.
Everything has been installed and working perfectly, I’m very pleased with both the product and Mini Split Systems Direct for fixing an issue that they may not have even created. so often you have people passing the buck, but they took care of me and I thank them for that. I would not hesitate to order from them again.
As for the Mr. cool unit and line set, it did take two people to install it and a little bit of troubleshooting with the thermostat, but it is working perfectly now for the last couple of weeks even in quite hot weather. The inside unit is extremely quiet, I used it to replace an old air conditioner which was much louder.
Time will tell if the annual energy consumption/cost goes down and how long it will last, but the workmanship seems to be very high-quality.
I've done AC work in the past but not at this level. This DIY kit made it easier as the lines were already charged, and no vacuum needed. My challenge was removing an old 3-ton Rheem propane gas-pack (see pic) which was R-22 and installed in the mid 80's in my 1792 farmhouse.
It took weeks to complete because of the ductwork that needed to be removed from the crawlspace and I had to fabricate ductwork including the air handler now located in the house (see pic).
I waited right before summer to do this job and have lots of pics and info on the Levi Creecy website.
living in NC our winters are not terrible, so I did not buy the heat pump model and opted for the heat kit.
My old unit was 3 tons and ran on a 50 amp breaker, now runs on a 35 amp, This Mr. Cool is very quite in comparison, AC Outputs are very impressive. Yes, my electric bill went down this summer.
My SENSI smart thermostat had to be rewired and reprogramed however I'm not missing any functions/features.
Using this guy to exhaust a laser engraver. It's got a quiet turn and can really move a bunch of air. So far it's been great.
What customers think about the store
Customers generally had positive experiences with this store, praising the quality of products, reasonable prices, efficient delivery, and helpful customer service. Many found the systems easy to install themselves with the guidance provided, though some prefe...