1-800-315-4345
![Off-Grid EG4 System Bundle - 12kW 120/240V Output / 48VDC - 30.72kWh EG4 Lithium Battery Bank | 2 x EG4 6000XP | 6x EG4 Server Rack Batteries [BNDL-E0008]](http://minisplitsystemsdirect.com/cdn/shop/files/bndl-e0008__50911_600x.jpg?v=1724202023)
![Complete Hybrid Solar Kit - EG4 PowerPro ESS | 12 kW AC Output | Up To 45 kWh Battery Backup [Kit-E0007]](http://minisplitsystemsdirect.com/cdn/shop/files/490_source_1719931806_600x.webp?v=1726195104)
FREE GIFTS FOR A LIMITED TIME ONLY! Order today and receive the following free with your purchase:
- Free Shipping ($100 Value)
- Expedited Processing ($50 Value)
- Website Discount of $57.35 off the current discounted price (Use Code: FLASH5) ($57.35 Value)
- Free 5-year Warranty ($125 Value)
- Free Lifetime Technical Support ($500 Value)
- Free MERV-1 Filter included with your AlorAir Sentinel HDi90 ($29.99 Value)
Total Extra Savings With Us Today = $862.34
AlorAir Sentinel HDi90 90 PPD Basement and Crawl Space Dehumidifier with Pump
Description:
The Sentinel HDi90 Basement Dehumidifier is designed specifically for crawlspaces and basements. Low noise level, great COP 2.69L/kWh (115V/60Hz), and huge capacity 90 PPD at AHAM condition. Sentinel HDi90 Dehumidifier supplements the air conditioning system in the summertime and maintains humidity levels balanced throughout the year.
- Moisture Removal Capacity: 90 Pints/Day@AHAM (80°F-60%RH), 198 Pints/Day@saturation (90°F, 90%RH)
- Moisture Removal Capacity: 47.71 pints/Day@DOE (60°F-60%RH)
- Power Supply: 115V/60Hz
- Coverage Area: Up to 2,600 Sq. Ft
- COP: 2.69 L/kWh
- Ideal for removing Damp, Mould, Rot, and Moisture from Museums/Sports Halls, Water Damage Restoration, Vehicle Storage, Basements/ Cellars, Storage Areas, Garage, and Basement. Keep Dry and Restrain Bacterial Growth
Product Description
RUGGED CRAWL SPACE/BASEMENT DEHUMIDIFIER: This Crawlspace/basement dehumidifier Strong as a Tank. Remove 90 pints per day at AHAM condition Up to 2,600 Sq. Ft, is fit for any basement, Crawl space, Storage Area, Garage, or any large room, and it's COP 2.69 L / kWh, so it quickly and effectively absorbs moisture without racking up your energy bill.
DESIGNED FOR THE MODERN HOME: For your full satisfaction, we designed this Professional dehumidifier with the modern consumer in mind, All Special features make it the best for Crawl space and Basement applications, Auto Defrosting system, Remote control system, strong as the Tank, Rare Earth Alloy Tube Evaporator, MERV-8 filter, Low-temperature operation, cETL.
SUPER CONVENIENT USAGE: This high-quality dehumidifier offers you a very easy and convenient operation. Simply adjust to your ideal moisture setting, then let it run its continuous 24-hour cycle With Continuous Drain Hose, at which point it will automatically shut off. maximum moisture removal and odor reduction with a MERV-8 filter. the most convenient point is that you are not requested to pour away the water every hour like a normal domestic dehumidifier, there is no tank inside, and it drains automatically.
REMOTE CONTROL: This professional dehumidifier is designed with a remote monitoring function, which makes this unit an ideal choice for places where remote sensing and controlling are required, It is also a good choice for sound insulation and saving space usage, the remote control is optional and available separately.
5 YEARS WARRANTY: We believe in quality and after-sales service, All our high-quality ALORAIR basement/crawlspace dehumidifiers are made for your full utilization. It is sure to last long and still keep its shape look. Your 100% satisfaction is guaranteed with a 5 Years Warranty and a great after-sales service team countrywide.
Energy Star Certified
SAVES YOU MONEY: Since it is Energy-Star rated, this dehumidifier will quickly remove moisture from the air without running up your utility bill. Energy Star appliances are not just better for the environment, they also cost 30% less to operate compared to non-Energy Star appliances.
Specifications:
- Filter: MERV-8 Filter
- Airflow: 210 CFM, 350 CMH
- Sound Pressure Level: <58 dB(A)
- Refrigerant: R410A
- Feet: Adjustable feet
- Draining: Condensate Pump
- Defrosting Control System: Auto Defrosting
- Functioning Temperature Range: 33.8-104℉
- Functioning Humidity Range: 36~90%
Dehumidifier brings you health
Dehumidifiers remove moisture from the air and reduce humidity levels, they are particularly useful in parts of the house where humidity collects like damp basements.
Dehumidifier brings you comfort
You need to use a dehumidifier if the Crawl Space & Basement feels damp or stuffy. The dry environment gives you a more comfortable experience.
Dehumidifier brings you the preservation
Absorb excess water from the air through the dehumidifier to prevent the wallpaper from falling, protect home electronic equipment and music equipment, protect your crawl space and basement from drying, save documents, and prevent smells from sofas, chairs, and curtains.
Features:
- Compressor Type: Rotary
- More Thorough, And More Quicker
- Ducting Options
- Auto Defrosting
- Easy Handling
- Water-Full Protection
- Environmental R410A Refrigerant
- Automatic Humidistat Control
- Memory Starting
- Rare earth alloy Tube Evaporator
- Continuous Model
- HVAC Remote System
- Remote Control (sold separately)
- Low Temperature
- Bypass Air sensor
In The Box
- Sentinel HDi90 Basement Dehumidifier ×1
- Drainage pipe ×1 (19.6 ft/6m)
- Clean Air Filter ×1
- User Manual ×1
User Manual Download
Thank you for visiting and shopping at Mini Split Systems Direct. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders made before 2:00 PM EST are processed within 2-3 business days. Items ordered on weekends (Saturday or Sunday) start to process and ship as early as the following business day.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
We offer standard free shipping via UPS Ground, FedEx Ground, and Freight for all orders in the United States. We do not currently ship to international locations.
| Destination | Shipping method | Processing Time | Estimated Delivery Time | Shipment cost |
| United States | Free Shipping |
2 - 3 business days | 3 - 7 days | Free |
Delivery delays can occasionally occur.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Mini Split Systems Direct is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages & Missing Items
Please inspect all packages for damaged or missing items before accepting your shipment. If any of the items are missing or appear to have any type of damage; Mark the Receipt Damaged and/or missing (write which items are missing, or damaged and describe the damage).
Only refuse the items that are damaged, keep and sign for the items that are in good condition and be sure to notate the items that are being refused for damages clearly on the delivery receipt. You must contact our Customer Service Department at info@minisplitsystemsdirect.com to report which product(s) were missing and/or refused for damages and which product(s) were accepted at the time of delivery. After our Shipping Department receives confirmation from the Freight LTL Company we will promptly ship out the replacement product(s) to you.
Although Mini Split Systems Direct is NOT responsible for shipping damage, if your item(s) do arrive damaged, please send photos to info@minisplitsystemsdirect.com and we can assist with filing a claim against the shipping carrier to cover the cost of damages.
Any damages or missing items have to be noted on the delivery receipt prior to signing for and accepting your shipment in order to file a claim. Do not let the delivery driver rush you. It is your right to inspect each and every item.
Pre-Orders, Backorders, and Out-of-Stock Items:
Mini Split Systems Direct is dedicated to sourcing any item you may need and getting it to you as quickly as possible. Any items that are out of stock, or available for Pre-Order will be noted on the product page. You are welcome to place an order for Pre-Order items, backorder items, and for items that are out of stock, and will ship them the second they become available from the manufacturer, ensuring you get the item before anyone else. If you have questions about lead times, please refer to the product page or contact us at info@minisplitsystemsdirect.com or give a call or text at 1-800-315-4345
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.
All returns are subject to a 15% restocking fee, and the purchaser is responsible for the cost of return shipping.
To start a return, you can contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345. If your return is accepted, we will either schedule a pickup or send you a return shipping label, as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
You can always contact us for any return questions at info@minisplitsystemsdirect.com, or call us at 1-800-315-4345.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. A 15% restocking fee and the cost of return shipping will be deducted from the refund. Please allow up to 10 business days for your bank or credit card company to process and post the refund to your account. If you have any questions regarding your refund, please contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345.
Cancellations
All orders canceled after 24 hours are subject to a 5% administration fee, If your order has not been shipped yet, this is the only fee you will incur. This is a fee that covers administrative and personnel fees.
If your order has been shipped, you will not be charged a 5% administration fee, the standard return procedures will apply and you will be responsible for the cost of return shipping, and a 15% restocking fee will be ducted from your refund. Refunds will only be issued to the original payment method that you used when placing your order.
Damages and issues
Please inspect all packages for damaged or missing items before accepting your shipment. If any of the items are missing or appear to have any type of damage; Mark the Receipt Damaged and/or missing (write which items are missing, or damaged and describe the damage).
Only refuse the items that are damaged, keep and sign for the items that are in good condition and be sure to notate the items that are being refused for damages clearly on the delivery receipt. You must contact our Customer Service Department at info@minisplitsystemsdirect.com to report which product(s) were missing and/or refused for damages and which product(s) were accepted at the time of delivery. After our Shipping Department receives confirmation from the Freight LTL Company we will promptly ship out the replacement product(s) to you.
Although Mini Split Systems Direct is NOT responsible for shipping damage, if your item(s) do arrive damaged, please send photos to info@minisplitsystemsdirect.com and we can assist with filing a claim against the shipping carrier to cover the cost of damages.
Any damages or missing items have to be noted on the delivery receipt prior to signing for and accepting your shipment in order to file a claim. Do not let the delivery driver rush you. It is your right to inspect each and every item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have (see return process above), and once the return is accepted, make a separate purchase for the new item.
Our goal is to consistently provide the best pricing in the marketplace online and we work very diligently to do so. If you happen to see another online shop that offers a lower price than us within six months of your date please let us know and we’ll be happy to refund the difference on your original payment method. Moreover, because we are consistently working with our suppliers to get better rates we know that you can feel very comfortable and confident that you are seeing the best prices that can be provided for the products listed on our site.
Moving forward if you find the same item that we carry on another website that has a lower price please submit that to us within six months of your purchase date and we will refund you the difference.
If it is a case of seeing a lower price on another website and we need to send a partial refund simply email us the link to the exact product and brand from our site and also the link from our competitors site so we can inspect the pricing. Again this needs to be within six months from the date of your order and we will review your submission and apply a credit if necessary.
Our Price Match Policy has some limitations:
- The item must have already been purchased from our site prior to asking for this to be reviewed and submitted.
- This does not include rebate programs or specific retailer programs such as buy three get one free type offers or any combination such as that are not eligible.
- The item will need to be in stock from the competitors site that you’re submitting the information from.
- The competitor must be an online store, they may not have a retail location, warehouse, showroom, or physical location.
- The website cannot be a wholesaler, liquidator, distributor, or auction website. Examples are eBay, Liquadation.com, Via Trading, Overstock, Wayfair, Amazon, Home Depot, Lowes, etc.
- The competitor must also be someone who has been authorized by the supplier and/or manufacturer to resell the product you are inquiring about.
- The price match will include the product listing price, but will exclude any sales tax.
Can I add a discount code to my order post-purchase?
Unfortunately were unable to add a discount code to your order after you've checked out, but, were happy to provide you with discount for your next purchase.
Can I add items to my order?
Yes, please contact us a soon as possible if you need to make changes to your order and will send an invoice for the remaining amount due. Please note this may result in you receiving your order in multiple packages, and yes, you will receive a tracking number for each package.
Can I change or modify my order?
Yes, you can change or modify your order within the first 24 hours after placing your order, after that, it will depend on the status of your order. If you need to change or modify your order, please contact us as soon as possible at info@minisplitsystemsdirect.com. If your order has already been processed and shipped, then we may be unable to change or modify your order.
Can I place my order to be delivered outside the United States?
At this time we do not ship internationally, but please contact us we may be able to accommodate you.
How can I remove items from my order?
If you need to remove items from your order, please contact us at info@minisplitsystemsdirect.com within the first 24 hours after you placed your order. After 24 hours, you are subject to a 5% fee for the item that is cancelled to cover incurred credit card processing fees. If your order has not been shipped yet, this is the only fee you will incur.
If your order has been shipped, you will not be charged a 5% administration fee, the standard return procedures will apply and you will be responsible for the cost of return shipping, and a 15% restocking fee will be ducted from your refund. Refunds will only be issued to the original payment method that you used when placing your order. For more information, please see our return & refund policy here.
Do all the products you carry come with a warranty?
Yes, every product we carry includes a manufacturer warranty. If you need help with a warranty claim, please contact us at info@minisplitsystemsdirect.com and will help you resolve any issues you are experiencing with your product.
Do you have a storefront?
At this time we do not have a storefront, we're an online only Authorized Dealer for all the brand we carry. We do have plans to open a storefront in the future.
How do I check the status of my order?
After placing your order you'll receive a confirmation email, and after a Shipment Confirmation email once your order has shipped which will contain your tracking number(s). The tracking number will be active within 24 hours. If you have any other questions regarding the status of your order please contact us at info@minisplitsystemsdirect.com or message us by live chat.
How long is shipping and delivery?
All orders made before 2:00 PM EST are processed within 2 - 3 business days. Items ordered on weekends (Saturday or Sunday) start to process and ship as early as the following business day. Estimated delivery time is 3 - 7 days.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Who do you ship with?
We offer standard free shipping via UPS Ground, FedEx Ground, and Freight for all orders in the United States.
How long will it take to receive my refund?
Please allow up to 10 business days for your bank or credit card company to process and post the refund to your account. If you have any questions regarding your refund, please contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345.
What is your return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.
All returns are subject to a 15% restocking fee, and the purchaser is responsible for the cost of return shipping.
To start a return, you can contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345. If your return is accepted, we will either schedule a pickup or send you a return shipping label, as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted. Please see our full return & refund policy here.
What forms of payment do you accept?
We accept all credit cards, PayPal, Apple Pay, and you can pay in installments with Sezzle at checkout.
What should I do if my order is damaged or I'm missing items?
Please contact us within 48 hours of receiving your order at info@minisplitsystemsdirect.com and we'll resolve the issue ASAP.
What should I do if my order was marked as delivered but I haven't received it?
Although we cannot control what happens once your order leaves the warehouse and is in the hands of the shipping carrier, we will do everything we can to make sure you receive your order. If you have not received your order, please contact us at info@minisplitsystemsdirect.com with your order number, and provide us with any details that may help and rest assured, we will resolve the issue.
I’m having trouble tracking my order. What should I do?
If your order has just been shipped, please wait 24 hours for your tracking number to be updated properly with your latest tracking information. If after 24 hours your tracking information is not populating, please contact us at info@minisplitsystemsdirect.com and we will be more than happy to assist you.
Description
FREE GIFTS FOR A LIMITED TIME ONLY! Order today and receive the following free with your purchase:
- Free Shipping ($100 Value)
- Expedited Processing ($50 Value)
- Website Discount of $57.35 off the current discounted price (Use Code: FLASH5) ($57.35 Value)
- Free 5-year Warranty ($125 Value)
- Free Lifetime Technical Support ($500 Value)
- Free MERV-1 Filter included with your AlorAir Sentinel HDi90 ($29.99 Value)
Total Extra Savings With Us Today = $862.34
AlorAir Sentinel HDi90 90 PPD Basement and Crawl Space Dehumidifier with Pump
Description:
The Sentinel HDi90 Basement Dehumidifier is designed specifically for crawlspaces and basements. Low noise level, great COP 2.69L/kWh (115V/60Hz), and huge capacity 90 PPD at AHAM condition. Sentinel HDi90 Dehumidifier supplements the air conditioning system in the summertime and maintains humidity levels balanced throughout the year.
- Moisture Removal Capacity: 90 Pints/Day@AHAM (80°F-60%RH), 198 Pints/Day@saturation (90°F, 90%RH)
- Moisture Removal Capacity: 47.71 pints/Day@DOE (60°F-60%RH)
- Power Supply: 115V/60Hz
- Coverage Area: Up to 2,600 Sq. Ft
- COP: 2.69 L/kWh
- Ideal for removing Damp, Mould, Rot, and Moisture from Museums/Sports Halls, Water Damage Restoration, Vehicle Storage, Basements/ Cellars, Storage Areas, Garage, and Basement. Keep Dry and Restrain Bacterial Growth
Product Description
RUGGED CRAWL SPACE/BASEMENT DEHUMIDIFIER: This Crawlspace/basement dehumidifier Strong as a Tank. Remove 90 pints per day at AHAM condition Up to 2,600 Sq. Ft, is fit for any basement, Crawl space, Storage Area, Garage, or any large room, and it's COP 2.69 L / kWh, so it quickly and effectively absorbs moisture without racking up your energy bill.
DESIGNED FOR THE MODERN HOME: For your full satisfaction, we designed this Professional dehumidifier with the modern consumer in mind, All Special features make it the best for Crawl space and Basement applications, Auto Defrosting system, Remote control system, strong as the Tank, Rare Earth Alloy Tube Evaporator, MERV-8 filter, Low-temperature operation, cETL.
SUPER CONVENIENT USAGE: This high-quality dehumidifier offers you a very easy and convenient operation. Simply adjust to your ideal moisture setting, then let it run its continuous 24-hour cycle With Continuous Drain Hose, at which point it will automatically shut off. maximum moisture removal and odor reduction with a MERV-8 filter. the most convenient point is that you are not requested to pour away the water every hour like a normal domestic dehumidifier, there is no tank inside, and it drains automatically.
REMOTE CONTROL: This professional dehumidifier is designed with a remote monitoring function, which makes this unit an ideal choice for places where remote sensing and controlling are required, It is also a good choice for sound insulation and saving space usage, the remote control is optional and available separately.
5 YEARS WARRANTY: We believe in quality and after-sales service, All our high-quality ALORAIR basement/crawlspace dehumidifiers are made for your full utilization. It is sure to last long and still keep its shape look. Your 100% satisfaction is guaranteed with a 5 Years Warranty and a great after-sales service team countrywide.
Energy Star Certified
SAVES YOU MONEY: Since it is Energy-Star rated, this dehumidifier will quickly remove moisture from the air without running up your utility bill. Energy Star appliances are not just better for the environment, they also cost 30% less to operate compared to non-Energy Star appliances.
Specifications:
- Filter: MERV-8 Filter
- Airflow: 210 CFM, 350 CMH
- Sound Pressure Level: <58 dB(A)
- Refrigerant: R410A
- Feet: Adjustable feet
- Draining: Condensate Pump
- Defrosting Control System: Auto Defrosting
- Functioning Temperature Range: 33.8-104℉
- Functioning Humidity Range: 36~90%
Dehumidifier brings you health
Dehumidifiers remove moisture from the air and reduce humidity levels, they are particularly useful in parts of the house where humidity collects like damp basements.
Dehumidifier brings you comfort
You need to use a dehumidifier if the Crawl Space & Basement feels damp or stuffy. The dry environment gives you a more comfortable experience.
Dehumidifier brings you the preservation
Absorb excess water from the air through the dehumidifier to prevent the wallpaper from falling, protect home electronic equipment and music equipment, protect your crawl space and basement from drying, save documents, and prevent smells from sofas, chairs, and curtains.
Features:
- Compressor Type: Rotary
- More Thorough, And More Quicker
- Ducting Options
- Auto Defrosting
- Easy Handling
- Water-Full Protection
- Environmental R410A Refrigerant
- Automatic Humidistat Control
- Memory Starting
- Rare earth alloy Tube Evaporator
- Continuous Model
- HVAC Remote System
- Remote Control (sold separately)
- Low Temperature
- Bypass Air sensor
In The Box
- Sentinel HDi90 Basement Dehumidifier ×1
- Drainage pipe ×1 (19.6 ft/6m)
- Clean Air Filter ×1
- User Manual ×1
User Manual Download
Shipping Policy
Thank you for visiting and shopping at Mini Split Systems Direct. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders made before 2:00 PM EST are processed within 2-3 business days. Items ordered on weekends (Saturday or Sunday) start to process and ship as early as the following business day.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
We offer standard free shipping via UPS Ground, FedEx Ground, and Freight for all orders in the United States. We do not currently ship to international locations.
| Destination | Shipping method | Processing Time | Estimated Delivery Time | Shipment cost |
| United States | Free Shipping |
2 - 3 business days | 3 - 7 days | Free |
Delivery delays can occasionally occur.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Mini Split Systems Direct is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages & Missing Items
Please inspect all packages for damaged or missing items before accepting your shipment. If any of the items are missing or appear to have any type of damage; Mark the Receipt Damaged and/or missing (write which items are missing, or damaged and describe the damage).
Only refuse the items that are damaged, keep and sign for the items that are in good condition and be sure to notate the items that are being refused for damages clearly on the delivery receipt. You must contact our Customer Service Department at info@minisplitsystemsdirect.com to report which product(s) were missing and/or refused for damages and which product(s) were accepted at the time of delivery. After our Shipping Department receives confirmation from the Freight LTL Company we will promptly ship out the replacement product(s) to you.
Although Mini Split Systems Direct is NOT responsible for shipping damage, if your item(s) do arrive damaged, please send photos to info@minisplitsystemsdirect.com and we can assist with filing a claim against the shipping carrier to cover the cost of damages.
Any damages or missing items have to be noted on the delivery receipt prior to signing for and accepting your shipment in order to file a claim. Do not let the delivery driver rush you. It is your right to inspect each and every item.
Pre-Orders, Backorders, and Out-of-Stock Items:
Mini Split Systems Direct is dedicated to sourcing any item you may need and getting it to you as quickly as possible. Any items that are out of stock, or available for Pre-Order will be noted on the product page. You are welcome to place an order for Pre-Order items, backorder items, and for items that are out of stock, and will ship them the second they become available from the manufacturer, ensuring you get the item before anyone else. If you have questions about lead times, please refer to the product page or contact us at info@minisplitsystemsdirect.com or give a call or text at 1-800-315-4345
Return and Refund Policy
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.
All returns are subject to a 15% restocking fee, and the purchaser is responsible for the cost of return shipping.
To start a return, you can contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345. If your return is accepted, we will either schedule a pickup or send you a return shipping label, as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
You can always contact us for any return questions at info@minisplitsystemsdirect.com, or call us at 1-800-315-4345.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. A 15% restocking fee and the cost of return shipping will be deducted from the refund. Please allow up to 10 business days for your bank or credit card company to process and post the refund to your account. If you have any questions regarding your refund, please contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345.
Cancellations
All orders canceled after 24 hours are subject to a 5% administration fee, If your order has not been shipped yet, this is the only fee you will incur. This is a fee that covers administrative and personnel fees.
If your order has been shipped, you will not be charged a 5% administration fee, the standard return procedures will apply and you will be responsible for the cost of return shipping, and a 15% restocking fee will be ducted from your refund. Refunds will only be issued to the original payment method that you used when placing your order.
Damages and issues
Please inspect all packages for damaged or missing items before accepting your shipment. If any of the items are missing or appear to have any type of damage; Mark the Receipt Damaged and/or missing (write which items are missing, or damaged and describe the damage).
Only refuse the items that are damaged, keep and sign for the items that are in good condition and be sure to notate the items that are being refused for damages clearly on the delivery receipt. You must contact our Customer Service Department at info@minisplitsystemsdirect.com to report which product(s) were missing and/or refused for damages and which product(s) were accepted at the time of delivery. After our Shipping Department receives confirmation from the Freight LTL Company we will promptly ship out the replacement product(s) to you.
Although Mini Split Systems Direct is NOT responsible for shipping damage, if your item(s) do arrive damaged, please send photos to info@minisplitsystemsdirect.com and we can assist with filing a claim against the shipping carrier to cover the cost of damages.
Any damages or missing items have to be noted on the delivery receipt prior to signing for and accepting your shipment in order to file a claim. Do not let the delivery driver rush you. It is your right to inspect each and every item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have (see return process above), and once the return is accepted, make a separate purchase for the new item.
Price Match Policy
Our goal is to consistently provide the best pricing in the marketplace online and we work very diligently to do so. If you happen to see another online shop that offers a lower price than us within six months of your date please let us know and we’ll be happy to refund the difference on your original payment method. Moreover, because we are consistently working with our suppliers to get better rates we know that you can feel very comfortable and confident that you are seeing the best prices that can be provided for the products listed on our site.
Moving forward if you find the same item that we carry on another website that has a lower price please submit that to us within six months of your purchase date and we will refund you the difference.
If it is a case of seeing a lower price on another website and we need to send a partial refund simply email us the link to the exact product and brand from our site and also the link from our competitors site so we can inspect the pricing. Again this needs to be within six months from the date of your order and we will review your submission and apply a credit if necessary.
Our Price Match Policy has some limitations:
- The item must have already been purchased from our site prior to asking for this to be reviewed and submitted.
- This does not include rebate programs or specific retailer programs such as buy three get one free type offers or any combination such as that are not eligible.
- The item will need to be in stock from the competitors site that you’re submitting the information from.
- The competitor must be an online store, they may not have a retail location, warehouse, showroom, or physical location.
- The website cannot be a wholesaler, liquidator, distributor, or auction website. Examples are eBay, Liquadation.com, Via Trading, Overstock, Wayfair, Amazon, Home Depot, Lowes, etc.
- The competitor must also be someone who has been authorized by the supplier and/or manufacturer to resell the product you are inquiring about.
- The price match will include the product listing price, but will exclude any sales tax.
FAQ
Can I add a discount code to my order post-purchase?
Unfortunately were unable to add a discount code to your order after you've checked out, but, were happy to provide you with discount for your next purchase.
Can I add items to my order?
Yes, please contact us a soon as possible if you need to make changes to your order and will send an invoice for the remaining amount due. Please note this may result in you receiving your order in multiple packages, and yes, you will receive a tracking number for each package.
Can I change or modify my order?
Yes, you can change or modify your order within the first 24 hours after placing your order, after that, it will depend on the status of your order. If you need to change or modify your order, please contact us as soon as possible at info@minisplitsystemsdirect.com. If your order has already been processed and shipped, then we may be unable to change or modify your order.
Can I place my order to be delivered outside the United States?
At this time we do not ship internationally, but please contact us we may be able to accommodate you.
How can I remove items from my order?
If you need to remove items from your order, please contact us at info@minisplitsystemsdirect.com within the first 24 hours after you placed your order. After 24 hours, you are subject to a 5% fee for the item that is cancelled to cover incurred credit card processing fees. If your order has not been shipped yet, this is the only fee you will incur.
If your order has been shipped, you will not be charged a 5% administration fee, the standard return procedures will apply and you will be responsible for the cost of return shipping, and a 15% restocking fee will be ducted from your refund. Refunds will only be issued to the original payment method that you used when placing your order. For more information, please see our return & refund policy here.
Do all the products you carry come with a warranty?
Yes, every product we carry includes a manufacturer warranty. If you need help with a warranty claim, please contact us at info@minisplitsystemsdirect.com and will help you resolve any issues you are experiencing with your product.
Do you have a storefront?
At this time we do not have a storefront, we're an online only Authorized Dealer for all the brand we carry. We do have plans to open a storefront in the future.
How do I check the status of my order?
After placing your order you'll receive a confirmation email, and after a Shipment Confirmation email once your order has shipped which will contain your tracking number(s). The tracking number will be active within 24 hours. If you have any other questions regarding the status of your order please contact us at info@minisplitsystemsdirect.com or message us by live chat.
How long is shipping and delivery?
All orders made before 2:00 PM EST are processed within 2 - 3 business days. Items ordered on weekends (Saturday or Sunday) start to process and ship as early as the following business day. Estimated delivery time is 3 - 7 days.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Who do you ship with?
We offer standard free shipping via UPS Ground, FedEx Ground, and Freight for all orders in the United States.
How long will it take to receive my refund?
Please allow up to 10 business days for your bank or credit card company to process and post the refund to your account. If you have any questions regarding your refund, please contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345.
What is your return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.
All returns are subject to a 15% restocking fee, and the purchaser is responsible for the cost of return shipping.
To start a return, you can contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345. If your return is accepted, we will either schedule a pickup or send you a return shipping label, as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted. Please see our full return & refund policy here.
What forms of payment do you accept?
We accept all credit cards, PayPal, Apple Pay, and you can pay in installments with Sezzle at checkout.
What should I do if my order is damaged or I'm missing items?
Please contact us within 48 hours of receiving your order at info@minisplitsystemsdirect.com and we'll resolve the issue ASAP.
What should I do if my order was marked as delivered but I haven't received it?
Although we cannot control what happens once your order leaves the warehouse and is in the hands of the shipping carrier, we will do everything we can to make sure you receive your order. If you have not received your order, please contact us at info@minisplitsystemsdirect.com with your order number, and provide us with any details that may help and rest assured, we will resolve the issue.
I’m having trouble tracking my order. What should I do?
If your order has just been shipped, please wait 24 hours for your tracking number to be updated properly with your latest tracking information. If after 24 hours your tracking information is not populating, please contact us at info@minisplitsystemsdirect.com and we will be more than happy to assist you.
12,000 BTU 25 SEER ACiQ Platinum Single Zone Slim Ceiling Cassette Mini Split System w/ Extreme Heat
Line Set Length
12,000 BTU 25.5 SEER ACiQ Platinum Single Zone Ceiling Cassette Mini Split System w/ Extreme Heat
Installation Kit Options
12,000 BTU 25.5 SEER ACiQ Platinum Single Zone Wall Mount Mini Split System - Extreme Heat - WiFi Enabled
Installation Kit Options
12,000 BTU 25.5 SEER2 ACiQ Platinum Single Zone Floor Mount Mini Split System w/ Extreme Heat
Installation Kit Options
12K+12K+12K+12K Up to 2200 Sq.Ft. - DELLA Versa Series 36000 BTU Quad-Zone Mini Split AC
Installation Kit
18,000 BTU 21.5 SEER2 ACiQ Platinum Single Zone Ceiling Cassette Mini Split System w/ Extreme Heat
Installation Kit Options
18,000 BTU 22 SEER2 ACiQ 2-Zone Wall Mounted Mini Split System - Extreme Heat - WiFi Enabled - 9K + 9K
Line Set Length for 9K Air Handler #1/Line Set Length for 9K Air Handler #2
18,000 BTU 22.9 SEER2 ACiQ 2-Zone Wall Mounted Mini Split System w/ WiFi - 9K + 9K
Lineset Length for 9K Air Handler #1/Lineset Length for 9K Air Handler #2
18,000 BTU 25 SEER ACiQ Platinum Single Zone Slim Ceiling Cassette Mini Split System w/ Extreme Heat
Line Set Length
12,000 BTU 25 SEER ACiQ Platinum Single Zone Slim Ceiling Cassette Mini Split System w/ Extreme Heat
Line Set Length
12,000 BTU 25.5 SEER ACiQ Platinum Single Zone Ceiling Cassette Mini Split System w/ Extreme Heat
Installation Kit Options
12,000 BTU 25.5 SEER ACiQ Platinum Single Zone Wall Mount Mini Split System - Extreme Heat - WiFi Enabled
Installation Kit Options
12,000 BTU 25.5 SEER2 ACiQ Platinum Single Zone Floor Mount Mini Split System w/ Extreme Heat
Installation Kit Options
12K+12K+12K+12K Up to 2200 Sq.Ft. - DELLA Versa Series 36000 BTU Quad-Zone Mini Split AC
Installation Kit
18,000 BTU 21.5 SEER2 ACiQ Platinum Single Zone Ceiling Cassette Mini Split System w/ Extreme Heat
Installation Kit Options
18,000 BTU 22 SEER2 ACiQ 2-Zone Wall Mounted Mini Split System - Extreme Heat - WiFi Enabled - 9K + 9K
Line Set Length for 9K Air Handler #1/Line Set Length for 9K Air Handler #2
18,000 BTU 22.9 SEER2 ACiQ 2-Zone Wall Mounted Mini Split System w/ WiFi - 9K + 9K
Lineset Length for 9K Air Handler #1/Lineset Length for 9K Air Handler #2
18,000 BTU 25 SEER ACiQ Platinum Single Zone Slim Ceiling Cassette Mini Split System w/ Extreme Heat
Line Set Length
12,000 BTU 25 SEER ACiQ Platinum Single Zone Slim Ceiling Cassette Mini Split System w/ Extreme Heat
Line Set Length
12,000 BTU 25.5 SEER ACiQ Platinum Single Zone Ceiling Cassette Mini Split System w/ Extreme Heat
Installation Kit Options
12,000 BTU 25.5 SEER ACiQ Platinum Single Zone Wall Mount Mini Split System - Extreme Heat - WiFi Enabled
Installation Kit Options
12,000 BTU 25.5 SEER2 ACiQ Platinum Single Zone Floor Mount Mini Split System w/ Extreme Heat
Installation Kit Options
12K+12K+12K+12K Up to 2200 Sq.Ft. - DELLA Versa Series 36000 BTU Quad-Zone Mini Split AC
Installation Kit
18,000 BTU 21.5 SEER2 ACiQ Platinum Single Zone Ceiling Cassette Mini Split System w/ Extreme Heat
Installation Kit Options
18,000 BTU 22 SEER2 ACiQ 2-Zone Wall Mounted Mini Split System - Extreme Heat - WiFi Enabled - 9K + 9K
Line Set Length for 9K Air Handler #1/Line Set Length for 9K Air Handler #2
18,000 BTU 22.9 SEER2 ACiQ 2-Zone Wall Mounted Mini Split System w/ WiFi - 9K + 9K
Lineset Length for 9K Air Handler #1/Lineset Length for 9K Air Handler #2
18,000 BTU 25 SEER ACiQ Platinum Single Zone Slim Ceiling Cassette Mini Split System w/ Extreme Heat
Line Set Length
Customer Reviews
I purchased this Alorair Sentinel HDi90 with pump in May 2022. It worked great after I installed it but after a couple of months, the coils started freezing up. I contacted Stephen at Mini Split Systems Direct Customer Support and went through some troubleshooting steps to determine a possible cause. It was determined that my unit may have developed a coolant leak and I needed a replacement unit. Since I only had the unit for a short time, Mini Split Systems Direct paid for shipping the unit back as well as shipping me a replacement unit. They even sent me some extra HEPA filters as well. The replacement unit has been working great. I am very happy with my Alorair Sentinel HDi90 and even happier with the superb customer service. Thanks again Mini Split Systems Direct for a great product and even greater customer support, and thank you Stephen!
Very pleased with this unit and keeping fingers crossed it has a long trouble free life. Disclaimer. I have no business or personal interest with AlorAir or Mini Split Systems Direct. Product received from shipper in excellent condition. I also purchased the hanging kit and mounted the unit approximately 18" under floor joists in a 1900 sq ft crawl space. Would have been helpful to have another person but raising and leveling unit was slowly done by me alone. I replaced a portable unit that had a failed pump. The results are everything I had hoped for. I have the humidity level on control panel set at 55 and the separate remote sensor I'm using as a backup registers a steady 50 after 6 weeks. (digital humidistats are notorious for being off a few points so keep that in mind). I've had several portable dehumidifiers over the years and this is the first that has held humidity so evenly stable. Upon starting the dehumidifier my remote sensor read 80 and the unit read 82 and within 36 hours the reading varied between 51-55 until after a few days has steadied at 50 and holding. I also installed a 6" flexible exhaust duct to redirect air back into the crawl space. I was told by a friend that there would be a lot of noise if hung from the joists but the only noise that can be heard is a very very low "rush" only when standing in the room overhead and within 10 feet. A guest in that room most likely wouldn't notice anything. It's that quiet.
Customer Service. I want to commend Devin at Mini Split Systems Direct for his dedicated assistance over several days. He was a real blessing. I couldn't install the dehumidifier without the hanging kit which is a separate item. Unfortunately, 3 times the shipping cartons were damaged during transit and parts were lost. Devin immediately responded each time and on the 3rd time he sent the kit to me overnight which solved the problem. In this time of uncaring companies who don't treat customer issues with respect, Mini Split Systems Direct customer service was outstanding.
This Review is for the AlorAir HDi90 Dehumidifier. Firstly I’ll say that Mini Split Systems Direct customer service is excellent. I contacted them about getting a 220VAC unit. They helped me order it correctly. When there was a delay in delivery due to availability of 220V compressors they informed me, gave me an accurate fulfillment date, and provided some compensation for the delay.
The unit is fairly heavy (about 80 pounds), and so requires robust packaging. I was pleased with the quality of the packaging when it arrived.
I did not look beneath the hood of the dehumidifier. But externally the fit and finish of the unit is excellent. It looks and feels solid, and is attractive as well.
It’s heavy, as I said. And I needed assistance getting it into my crawl space. The handles on the top help two people carry it with relative ease. Once in there I was able to glide it on a piece of carpet to the installed location. I mounted it on a slightly raised piece of PT plywood, giving it a firm level base. The feet on the unit were easily adjustable with a 12mm wrench to get it perfectly level. I installed ductwork on the discharge to distribute dry air to the far ends of my crawl space. The provided outlet duct adapter is designed to easily accept flexible duct - it has a sort of screw thread inner diameter to mate with flexible duct reinforcing wire. I used solid metal duct, so I had to use a Dremel tool to grind out the internal threads on the adapter to accept my duct. This took all of ten minutes including getting the Dremel out and putting it away. The supplied 25 feet of drain tubing was about 10 feet short of my needs. But I got a 50’ roll of ¼” vinyl tubing from the big box store which fit perfectly.
I got the remote controller to go with it. For $49.00 this is a no-brainer if your installing in a crawl space. Installation with the supplied Cat-5 cable is trivial. I also ordered a spare S-916 Filter(Cassette+Prefilter), as well as two washable G3 filters. Thus, I’ll only need to enter the crawl space once each time I want to clean the filter. Changing the filter is trivial, it slides out from the side.
It’s only been installed for about a week. And I only yesterday blocked off all of my crawl space vents (so up till then I was dehumidifying all of SE Virginia…). It’s been raining for days here. But even with the crawl space vents open the humidity level in the space dropped from above 75% to about 60%. Since I blocked the vents yesterday, it’s down to 50% and dropping. And I still have work to do to better isolate my crawl space (the plastic that’s down on the ground is aged and has large gaps, especially around the sides).
So far I’m thoroughly satisfied with this product. I’ll post an update after it’s run for a while.
Excelente
I installed the ALORAir HDi90 in my 2300 sq. ft. crawl space using the ALORAir hanging kit. It was quite easy but it is definitely a two-person job. The relative humidity was 77 when I turned on the machine and the following morning the humidity was 55. And that is with only the vents closed and sealed. I have not finished installing the insulation on the walls but the ground is covered with vinyl. Since I have only had it for three days I cannot comment on longevity, and I have not hooked up the remote. So far, I am thrilled with the results and quality of the dehumidifier.
Related Products
![Rich Solar NOVA 12K PV Hybrid Inverter Solar Kit | 61.44kWH Server Lithium Battery [KIT-SR0002]](http://minisplitsystemsdirect.com/cdn/shop/files/NOVA_12K_PV_Hybrid_Inverter_Solar_Kit_61.44kWH_Server_Lithium_Battery_KIT-SR0002_800x.webp?v=1727160508)
Let customers speak for us
Very well thought out product. I turned this from an upflow unit to a downflow with a 10kw heat strip. The air handler unit was a perfect fit from my old one (35 year old Lennox) so I didn’t have to do any sheet metal work which was nice. I used the 25 ft diy lineset which I was impressed with the no kink lineset. Made it much easier to make bends without kinking. Hooking up the lineset to the A coil and condenser was a breeze. I was impressed with the design, they put a lot of work into making this an install friendly unit. Their technical support was very knowledgeable. I’ve only been able to run the heat pump, the unit has very good air flow. If they were a little bit cheaper on their gas furnace units I would start putting these in my rentals.
I was pleased to find this kit for my heat pump replacement project. I’ve never done any ductwork, so was reluctant, but was pleasantly amazed at the finished job using this kit. The secret is to first do layout drawings for what you need, then factor in the overlaps, and then double check before you start cutting.
Order came very quick, 3 day and damage free. I installed the unit and it’s working great.
Four years ago I paid $12,000 to replace my AC central unit for my home 8100 ft.² , the unit doesn’t work in every room so I decided to buy eight Mr. cool units and place them around my home. My home has never been so comfortable, cool in the summer and warm in the winter and I live in Utah and it gets below 28° and Mr. cool still warms the rooms that I needs. Thousand percent satisfied
Efficient, quiet, wifi controls, what’s not to like
Very nice product made life a lot better
Efficient, quiet, wifi controls, what’s not to like
This unit surpassed every expectation I had. I researched mini splits for a year. (Barn rehab) I talked to people that have them and read a ton of reviews. I was told it is all about customer service. I got someone on the phone while my heating and cooling guy was standing right there.☆☆☆☆☆!! Then he made the simple connections and turned it on. I am in complete awe. Within 5 minutes the area was warming. I bought 24,000 btu for my 1000sqft area and it is outstanding. Now I will wait to see how efficient it is on electric. Fingers crossed. I would highly recommend this unit!!
Purchased 24KBtu unit for a 14x65 2Br Mobile Home. Relatively straightforward installation, but not for everyone. I made a dumb mistake in wiring between the indoor unit and outdoor, resulting in an error, so I called Mini Split Systems Direct up and we got it resolved. Purchased a vacuum pump, gauges, and line set covers from Mini Split Systems Direct to complete the project.
It has worked great since I rectified my wiring mistake. It's only been in heat mode (Jan in NC), and generates impressive heat and airflow at next to zero noise. The condenser unit outside is also very quiet. Time will tell on the reliability and efficiency, but everything I've seen thus far makes me optimistic.
Pretty quiet and compact unit, managed to DIY install 3 ton myself including ductwork, custom plenums and new electrical / drainage / thermostat wiring in 3 full weekends. Quick connect lineset made this possible (no vacuum or soldering needed!) Seems to be pretty efficient so far (northern california climate)
I take pride in my work and feel confident that my install was done better then hiring an HVAC company. I know many in that profession get their feelings hurt when you bring up doing it yourself. Was quoted $9k for system replacement and I was able to do for less than $4k. This is not for your average DYI person as custom duct work and electrical upgrades will likely be needed. I had about 31 hours into this replacement. That includes tarring out, pouring concrete pad, custom duct work, electrical upgrades, and system calibration. If your line set length is going to be close I recommend going up a size. I had planned to have about 6ft extra but due to line hookup locations I had just the right amount.
I had to call Mini Split Systems Direct support to ask about my thermostat compatibility and they were helpful.
I'm very happy with the results of this unit. The ac works amazingly well compared to the older carrier air conditioner. The lines were very hard to bend without damage and I would suggest have a line-set with elbows where needed installed. The unit is very quiet and worked with my Nest Thermostat.
The item was shipped quickly and arrived ahead of schedule. Unfortunately, after unpacking I noticed some damage on the outdoor condensing unit. This was a little concerning because I had to install it pretty quickly in order to get the air back on. I contacted. Mini Split Systems Direct and they got back with me within a few hours. I sent them some photos and a description and they took care of it immediately. The new part was shipped free of charge and arrived. Just a couple of days later.
Everything has been installed and working perfectly, I’m very pleased with both the product and Mini Split Systems Direct for fixing an issue that they may not have even created. so often you have people passing the buck, but they took care of me and I thank them for that. I would not hesitate to order from them again.
As for the Mr. cool unit and line set, it did take two people to install it and a little bit of troubleshooting with the thermostat, but it is working perfectly now for the last couple of weeks even in quite hot weather. The inside unit is extremely quiet, I used it to replace an old air conditioner which was much louder.
Time will tell if the annual energy consumption/cost goes down and how long it will last, but the workmanship seems to be very high-quality.
I've done AC work in the past but not at this level. This DIY kit made it easier as the lines were already charged, and no vacuum needed. My challenge was removing an old 3-ton Rheem propane gas-pack (see pic) which was R-22 and installed in the mid 80's in my 1792 farmhouse.
It took weeks to complete because of the ductwork that needed to be removed from the crawlspace and I had to fabricate ductwork including the air handler now located in the house (see pic).
I waited right before summer to do this job and have lots of pics and info on the Levi Creecy website.
living in NC our winters are not terrible, so I did not buy the heat pump model and opted for the heat kit.
My old unit was 3 tons and ran on a 50 amp breaker, now runs on a 35 amp, This Mr. Cool is very quite in comparison, AC Outputs are very impressive. Yes, my electric bill went down this summer.
My SENSI smart thermostat had to be rewired and reprogramed however I'm not missing any functions/features.
Using this guy to exhaust a laser engraver. It's got a quiet turn and can really move a bunch of air. So far it's been great.
What customers think about the store
Customers generally had positive experiences with this store, praising the quality of products, reasonable prices, efficient delivery, and helpful customer service. Many found the systems easy to install themselves with the guidance provided, though some prefe...