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BigBattery | ETHOS Battery EG4-18Kpv Bundle - Indoor & Outdoor Energy System | 12kW Output Total w/ 10.2kWh to 30.7kWh [BNDL-B0004]

SKU: BNDL-B0004-10
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BigBattery | ETHOS Battery EG4-18Kpv Bundle - Indoor & Outdoor Energy System | 12kW Output Total w/ 10.2kWh to 30.7kWh [BNDL-B0004]

Revolutionize Your Home's Power with the ETHOS 48V System

Upgrade your residential energy storage with the BigBattery's 48V ETHOS system, designed to revolutionize the way you power your home. With up to 30.7kWh for indoor/outdoor configurations, this system is perfect for residential power systems, cabins, tiny homes, whole home backup, and more. The ETHOS system is versatile, stackable, and modular in design, ensuring easy expandability and seamless wall installation. It features comprehensive safety, reliability, and cutting-edge features, including an IP65-rated casing, an internal fire suppression system, and advanced BMS with auto cell balancing. When paired with the EG4 18kPV inverter, this system has a capacity of up to 12,000W of uninterrupted, continuous output. It includes advanced features like smart load control and peak shaving, as well as a user-friendly LCD touchscreen display. It is a perfect match for the ETHOS system, delivering reliable and efficient power while also reducing your monthly electric bills. Take control of your home's power with the 48V ETHOS system.

ETHOS 48V FEATURES

Innovative Design and Installation:

  • Versatile stackable design
  • Hassle-free wall mounting
  • Effortless installation

Exceptional Performance and Efficiency:

  • IP65-rated casing for enhanced durability
  • Advanced Safety Features
  • Flexible connectivity options

Designed For:

  • Residential Power Systems
  • Home Solar Systems
  • Cabins & Tiny Homes
  • Family Homes & Mansions
  • Off-Grid Homesteads
  • Emergency Power
  • Whole Home Backup
  • Lead Acid Replacement


EG4 18kPV FEATURES

Performance Components

  • 18,000W PV input, 12,000W continuous output
  • Stackable - Parallel multiple units together
  • Overload, short circuit & over temperature protection

All-In-One Hybrid Inverter:

  • Simple plug-and-play install and inverter management
  • Manages power from energy storage systems, and grid simultaneously
  • 120/240V split phase
  • Fully outdoor rated (Avoid direct sunlight)

Fully Remote Monitoring & Firmware Upgrades

  • Remotely monitor & view your system
  • View the power curve from each day
  • Update firmware remotely anywhere at any time
  • Get historical data about your system for analysis and maintenance
  • View solar yield, battery charging/discharging rate & import consumption
  • Displays live energy data, battery charge and discharge limitations, and battery warning or fault.

Explore Effortless Installation with ETHOS 48V

Experience hassle-free energy independence with the ETHOS 48V system. Designed for both homeowners and installers, this system ensures easy installation and hassle-free operation. Indoor bundles ranging from 10 to 30kWh cater to diverse residential spaces, providing dependable power for homes of any size. With a stackable, modular design and essential safety features such as an IP65-rated casing, internal fire suppression, and advanced BMS, the ETHOS system makes securing reliable power a breeze. Take control effortlessly and explore the possibilities with the ETHOS 48V for a reliable and efficient home power solution.

Looking for more details? Frequently Asked Questions...

What is the 48V LiFePO4 ETHOS, and how does it differ from traditional power storage solutions?

The 48V ETHOS is a UL-certified, CEC-listed residential energy storage system designed for reliable power storage. Its stackable, modular design sets it apart from traditional solutions.

Can I expand the ETHOS system later on?

Yes, the ETHOS is designed with a stackable and expandable configuration, allowing you to easily add to your system as your energy needs grow.

What are some benefits of installing the ETHOS 48V system?

Installing the ETHOS 48V system can provide you with hassle-free energy independence, reduced monthly electric bills, and reliable and efficient power. It also includes advanced features like smart load control and peak shaving, as well as a user-friendly LCD touchscreen display.

How does the ETHOS system cater to different installation environments?

Signaure Solar offers preconfigured systems for both indoor and outdoor installations as well as commercial, ensuring that the ETHOS is tailored to meet the specific needs of different homeowners, installers, and business owners.

What certifications does the ETHOS carry to guarantee safety and reliability?

The ETHOS is UL9540, UL9540a, and UL1973 certified, providing assurance of compliance with industry standards for safety and reliability.

Included Components (Based On System Size):

BNDL-B0004-10 (10.2kWh)

  • 1 × EG4 18KPV Hybrid Inverter
  • 1 × ETHOS Control Box
  • 2 × 48V ETHOS 5.12kWh Stackable Battery Module
  • 1 × 10kWh ETHOS Controller to Battery Power Cable 31.5" inch (800mm)


BNDL-B0004-15 (15.3kWh)

  • 1 × EG4 18KPV Hybrid Inverter
  • 1 × ETHOS Control Box
  • 3 × 48V ETHOS 5.12kWh Stackable Battery Module
  • 1 × 15kWh ETHOS Controller to Battery Power Cable 4ft (1220mm)


BNDL-B0004-20 (20.4kWh)

  • 1 × EG4 18KPV Hybrid Inverter
  • 1 × ETHOS Control Box
  • 4 × 48V ETHOS 5.12kWh Stackable Battery Module
  • 2 × ETHOS Parallel Power Cable 4.9 ft (1500mm)
  • 1 × ETHOS Rack Base
  • 1 × ETHOS Parallel Comm Cable 4.9 ft (1500mm)


BNDL-B0004-30 (30.7kWh)

  • 1 × EG4 18KPV Hybrid Inverter
  • 1 × ETHOS Control Box
  • 6 × 48V ETHOS 5.12kWh Stackable Battery Module
  • 2 × ETHOS Parallel Power Cable 4.9 ft (1500mm)
  • 1 × ETHOS Rack Base
  • 1 × ETHOS Parallel Comm Cable 4.9 ft (1500mm)

Additional Information:

  • EG4 18Kpv Spec Sheet: Click here
  • EG4 18Kpv Manual: Click here
  • ETHOS Spec Sheet: Click here
  • ETHOS Manual: Click here
  • Kit Type: Residential
  • Off-Grid Applications: Standard System (Off-Grid Homes, Cabins, Homesteads)
  • Hybrid Applications: Standard Home System (3-4 Bedrooms)

Warranty Information:

Real (10) Year Warranty All our batteries come with a 10-Year Full Repair/Replacement Warranty. If our batteries malfunction due to component or manufacturing error, the product will be repaired or replaced free of charge. Warranty Details 10-Year Repair/Replacement Warranty Coverage Details: BigBattery, Inc. warrants the covered product to be free of all defects in material and workmanship for 10 years from the auto-registered date of purchase. This Warranty extends to the original buyer for the duration of 10 years. All BigBattery batteries are designed to operate for a minimum of 10 years and require zero maintenance. Some BigBattery batteries can last up to 22 years depending on model, use case, and environmental variables. BigBattery batteries are also guaranteed to hold a reasonable amount of capacity based on the time in service (see exclusion for details on limits). In the case of a diminished capacity claim, the customer has the option to return the battery to BigBattery for capacity testing. The battery will be fully bench tested to resolve the claim and a relevant full cycle test report will be provided to the customer. If the customer is deemed to be correct and the battery is diminished beyond the limits specified in the exclusion section, then the battery will be eligible for warranty resolution. The customer will not be responsible for the costs associated with testing regardless of the test results. Within our 10-Year Warranty, BigBattery, Inc. will repair or replace, free of charge, any part proving defective in material or workmanship. All warranty repairs and service must be performed by an authorized BigBattery, Inc. technician, or at an authorized BigBattery, Inc. service facility (unless directed otherwise in writing by a BigBattery employee). For the first year, the expenses related to returning and repairing a defective part assumed by BigBattery, Inc. within the Continental US include pickup, return shipping, repair, replacement and final shipping. This Warranty does not assume responsibility for disconnection, service interruption, or re-packing expenses per said return shipment.

 

Thank you for visiting and shopping at Mini Split Systems Direct. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders made before 2:00 PM EST are processed within 2-3 business days. Items ordered on weekends (Saturday or Sunday) start to process and ship as early as the following business day.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

We offer standard free shipping via UPS Ground, FedEx Ground, and Freight for all orders in the United States. We do not currently ship to international locations. 

Destination Shipping method Processing Time Estimated Delivery Time Shipment cost
United States Free Shipping
2 - 3 business days 3 - 7 days Free


Delivery delays can occasionally occur.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Mini Split Systems Direct is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages & Missing Items

Please inspect all packages for damaged or missing items before accepting your shipment. If any of the items are missing or appear to have any type of damage; Mark the Receipt Damaged and/or missing (write which items are missing, or damaged and describe the damage).


Only refuse the items that are damaged, keep and sign for the items that are in good condition and be sure to notate the items that are being refused for damages clearly on the delivery receipt. You must contact our Customer Service Department at info@minisplitsystemsdirect.com to report which product(s) were missing and/or refused for damages and which product(s) were accepted at the time of delivery. After our Shipping Department receives confirmation from the Freight LTL Company we will promptly ship out the replacement product(s) to you.

Although Mini Split Systems Direct is NOT responsible for shipping damage, if your item(s) do arrive damaged, please send photos to info@minisplitsystemsdirect.com  and we can assist with filing a claim against the shipping carrier to cover the cost of damages.

Any damages or missing items have to be noted on the delivery receipt prior to signing for and accepting your shipment in order to file a claim. Do not let the delivery driver rush you. It is your right to inspect each and every item.

Pre-Orders, Backorders, and Out-of-Stock Items:

Mini Split Systems Direct is dedicated to sourcing any item you may need and getting it to you as quickly as possible. Any items that are out of stock, or available for Pre-Order will be noted on the product page. You are welcome to place an order for Pre-Order items, backorder items, and for items that are out of stock, and will ship them the second they become available from the manufacturer, ensuring you get the item before anyone else. If you have questions about lead times, please refer to the product page or contact us at info@minisplitsystemsdirect.com or give a call or text at 1-800-315-4345

 

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.

All returns are subject to a 15% restocking fee, and the purchaser is responsible for the cost of return shipping.

To start a return, you can contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345. If your return is accepted, we will either schedule a pickup or send you a return shipping label, as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

You can always contact us for any return questions at info@minisplitsystemsdirect.com, or call us at 1-800-315-4345.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. A 15% restocking fee and the cost of return shipping will be deducted from the refundPlease allow up to 10 business days for your bank or credit card company to process and post the refund to your account. If you have any questions regarding your refund, please contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345.

Cancellations

All orders canceled after 24 hours are subject to a 5% administration fee, If your order has not been shipped yet, this is the only fee you will incur. This is a fee that covers administrative and personnel fees.

If your order has been shipped, you will not be charged a 5% administration fee, the standard return procedures will apply and you will be responsible for the cost of return shipping, and a 15% restocking fee will be ducted from your refund. Refunds will only be issued to the original payment method that you used when placing your order.

Damages and issues

Please inspect all packages for damaged or missing items before accepting your shipment. If any of the items are missing or appear to have any type of damage; Mark the Receipt Damaged and/or missing (write which items are missing, or damaged and describe the damage).

Only refuse the items that are damaged, keep and sign for the items that are in good condition and be sure to notate the items that are being refused for damages clearly on the delivery receipt. You must contact our Customer Service Department at info@minisplitsystemsdirect.com to report which product(s) were missing and/or refused for damages and which product(s) were accepted at the time of delivery. After our Shipping Department receives confirmation from the Freight LTL Company we will promptly ship out the replacement product(s) to you.

Although Mini Split Systems Direct is NOT responsible for shipping damage, if your item(s) do arrive damaged, please send photos to info@minisplitsystemsdirect.com  and we can assist with filing a claim against the shipping carrier to cover the cost of damages.

Any damages or missing items have to be noted on the delivery receipt prior to signing for and accepting your shipment in order to file a claim. Do not let the delivery driver rush you. It is your right to inspect each and every item. 

Exchanges

The fastest way to ensure you get what you want is to return the item you have (see return process above), and once the return is accepted, make a separate purchase for the new item.

 

Our goal is to consistently provide the best pricing in the marketplace online and we work very diligently to do so. If you happen to see another online shop that offers a lower price than us within six months of your date please let us know and we’ll be happy to refund the difference on your original payment method. Moreover, because we are consistently working with our suppliers to get better rates we know that you can feel very comfortable and confident that you are seeing the best prices that can be provided for the products listed on our site.

Moving forward if you find the same item that we carry on another website that has a lower price please submit that to us within six months of your purchase date and we will refund you the difference.

If it is a case of seeing a lower price on another website and we need to send a partial refund simply email us the link to the exact product and brand from our site and also the link from our competitors site so we can inspect the pricing. Again this needs to be within six months from the date of your order and we will review your submission and apply a credit if necessary.

Our 100% Shoppers Best Price Guarantee has some limitations:

  • The item must have already been purchased from our site prior to asking for this to be reviewed and submitted.
  • This does not include rebate programs or specific retailer programs such as buy three get one free type offers or any combination such as that are not eligible.
  • The item will need to be in stock from the competitors site that you’re submitting the information from.
  • The competitor must be an online store, they may not have a retail location, warehouse, showroom, or physical location.
  • The website cannot be a wholesaler, liquidator, distributor, or auction website. Examples are eBay, Liquadation.com, Via Trading, Overstock, Wayfair, Amazon, Home Depot, Lowes, etc.
  • The competitor must also be someone who has been authorized by the supplier and/or manufacturer to resell the product you are inquiring about.
  • The price match will include the product listing price, but will exclude any sales tax.

Description

BigBattery | ETHOS Battery EG4-18Kpv Bundle - Indoor & Outdoor Energy System | 12kW Output Total w/ 10.2kWh to 30.7kWh [BNDL-B0004]

Revolutionize Your Home's Power with the ETHOS 48V System

Upgrade your residential energy storage with the BigBattery's 48V ETHOS system, designed to revolutionize the way you power your home. With up to 30.7kWh for indoor/outdoor configurations, this system is perfect for residential power systems, cabins, tiny homes, whole home backup, and more. The ETHOS system is versatile, stackable, and modular in design, ensuring easy expandability and seamless wall installation. It features comprehensive safety, reliability, and cutting-edge features, including an IP65-rated casing, an internal fire suppression system, and advanced BMS with auto cell balancing. When paired with the EG4 18kPV inverter, this system has a capacity of up to 12,000W of uninterrupted, continuous output. It includes advanced features like smart load control and peak shaving, as well as a user-friendly LCD touchscreen display. It is a perfect match for the ETHOS system, delivering reliable and efficient power while also reducing your monthly electric bills. Take control of your home's power with the 48V ETHOS system.

ETHOS 48V FEATURES

Innovative Design and Installation:

  • Versatile stackable design
  • Hassle-free wall mounting
  • Effortless installation

Exceptional Performance and Efficiency:

  • IP65-rated casing for enhanced durability
  • Advanced Safety Features
  • Flexible connectivity options

Designed For:

  • Residential Power Systems
  • Home Solar Systems
  • Cabins & Tiny Homes
  • Family Homes & Mansions
  • Off-Grid Homesteads
  • Emergency Power
  • Whole Home Backup
  • Lead Acid Replacement


EG4 18kPV FEATURES

Performance Components

  • 18,000W PV input, 12,000W continuous output
  • Stackable - Parallel multiple units together
  • Overload, short circuit & over temperature protection

All-In-One Hybrid Inverter:

  • Simple plug-and-play install and inverter management
  • Manages power from energy storage systems, and grid simultaneously
  • 120/240V split phase
  • Fully outdoor rated (Avoid direct sunlight)

Fully Remote Monitoring & Firmware Upgrades

  • Remotely monitor & view your system
  • View the power curve from each day
  • Update firmware remotely anywhere at any time
  • Get historical data about your system for analysis and maintenance
  • View solar yield, battery charging/discharging rate & import consumption
  • Displays live energy data, battery charge and discharge limitations, and battery warning or fault.

Explore Effortless Installation with ETHOS 48V

Experience hassle-free energy independence with the ETHOS 48V system. Designed for both homeowners and installers, this system ensures easy installation and hassle-free operation. Indoor bundles ranging from 10 to 30kWh cater to diverse residential spaces, providing dependable power for homes of any size. With a stackable, modular design and essential safety features such as an IP65-rated casing, internal fire suppression, and advanced BMS, the ETHOS system makes securing reliable power a breeze. Take control effortlessly and explore the possibilities with the ETHOS 48V for a reliable and efficient home power solution.

Looking for more details? Frequently Asked Questions...

What is the 48V LiFePO4 ETHOS, and how does it differ from traditional power storage solutions?

The 48V ETHOS is a UL-certified, CEC-listed residential energy storage system designed for reliable power storage. Its stackable, modular design sets it apart from traditional solutions.

Can I expand the ETHOS system later on?

Yes, the ETHOS is designed with a stackable and expandable configuration, allowing you to easily add to your system as your energy needs grow.

What are some benefits of installing the ETHOS 48V system?

Installing the ETHOS 48V system can provide you with hassle-free energy independence, reduced monthly electric bills, and reliable and efficient power. It also includes advanced features like smart load control and peak shaving, as well as a user-friendly LCD touchscreen display.

How does the ETHOS system cater to different installation environments?

Signaure Solar offers preconfigured systems for both indoor and outdoor installations as well as commercial, ensuring that the ETHOS is tailored to meet the specific needs of different homeowners, installers, and business owners.

What certifications does the ETHOS carry to guarantee safety and reliability?

The ETHOS is UL9540, UL9540a, and UL1973 certified, providing assurance of compliance with industry standards for safety and reliability.

Included Components (Based On System Size):

BNDL-B0004-10 (10.2kWh)

  • 1 × EG4 18KPV Hybrid Inverter
  • 1 × ETHOS Control Box
  • 2 × 48V ETHOS 5.12kWh Stackable Battery Module
  • 1 × 10kWh ETHOS Controller to Battery Power Cable 31.5" inch (800mm)


BNDL-B0004-15 (15.3kWh)

  • 1 × EG4 18KPV Hybrid Inverter
  • 1 × ETHOS Control Box
  • 3 × 48V ETHOS 5.12kWh Stackable Battery Module
  • 1 × 15kWh ETHOS Controller to Battery Power Cable 4ft (1220mm)


BNDL-B0004-20 (20.4kWh)

  • 1 × EG4 18KPV Hybrid Inverter
  • 1 × ETHOS Control Box
  • 4 × 48V ETHOS 5.12kWh Stackable Battery Module
  • 2 × ETHOS Parallel Power Cable 4.9 ft (1500mm)
  • 1 × ETHOS Rack Base
  • 1 × ETHOS Parallel Comm Cable 4.9 ft (1500mm)


BNDL-B0004-30 (30.7kWh)

  • 1 × EG4 18KPV Hybrid Inverter
  • 1 × ETHOS Control Box
  • 6 × 48V ETHOS 5.12kWh Stackable Battery Module
  • 2 × ETHOS Parallel Power Cable 4.9 ft (1500mm)
  • 1 × ETHOS Rack Base
  • 1 × ETHOS Parallel Comm Cable 4.9 ft (1500mm)

Additional Information:

  • EG4 18Kpv Spec Sheet: Click here
  • EG4 18Kpv Manual: Click here
  • ETHOS Spec Sheet: Click here
  • ETHOS Manual: Click here
  • Kit Type: Residential
  • Off-Grid Applications: Standard System (Off-Grid Homes, Cabins, Homesteads)
  • Hybrid Applications: Standard Home System (3-4 Bedrooms)

Warranty Information:

Real (10) Year Warranty All our batteries come with a 10-Year Full Repair/Replacement Warranty. If our batteries malfunction due to component or manufacturing error, the product will be repaired or replaced free of charge. Warranty Details 10-Year Repair/Replacement Warranty Coverage Details: BigBattery, Inc. warrants the covered product to be free of all defects in material and workmanship for 10 years from the auto-registered date of purchase. This Warranty extends to the original buyer for the duration of 10 years. All BigBattery batteries are designed to operate for a minimum of 10 years and require zero maintenance. Some BigBattery batteries can last up to 22 years depending on model, use case, and environmental variables. BigBattery batteries are also guaranteed to hold a reasonable amount of capacity based on the time in service (see exclusion for details on limits). In the case of a diminished capacity claim, the customer has the option to return the battery to BigBattery for capacity testing. The battery will be fully bench tested to resolve the claim and a relevant full cycle test report will be provided to the customer. If the customer is deemed to be correct and the battery is diminished beyond the limits specified in the exclusion section, then the battery will be eligible for warranty resolution. The customer will not be responsible for the costs associated with testing regardless of the test results. Within our 10-Year Warranty, BigBattery, Inc. will repair or replace, free of charge, any part proving defective in material or workmanship. All warranty repairs and service must be performed by an authorized BigBattery, Inc. technician, or at an authorized BigBattery, Inc. service facility (unless directed otherwise in writing by a BigBattery employee). For the first year, the expenses related to returning and repairing a defective part assumed by BigBattery, Inc. within the Continental US include pickup, return shipping, repair, replacement and final shipping. This Warranty does not assume responsibility for disconnection, service interruption, or re-packing expenses per said return shipment.

Shipping Policy

 

Thank you for visiting and shopping at Mini Split Systems Direct. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders made before 2:00 PM EST are processed within 2-3 business days. Items ordered on weekends (Saturday or Sunday) start to process and ship as early as the following business day.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

We offer standard free shipping via UPS Ground, FedEx Ground, and Freight for all orders in the United States. We do not currently ship to international locations. 

Destination Shipping method Processing Time Estimated Delivery Time Shipment cost
United States Free Shipping
2 - 3 business days 3 - 7 days Free


Delivery delays can occasionally occur.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Mini Split Systems Direct is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages & Missing Items

Please inspect all packages for damaged or missing items before accepting your shipment. If any of the items are missing or appear to have any type of damage; Mark the Receipt Damaged and/or missing (write which items are missing, or damaged and describe the damage).


Only refuse the items that are damaged, keep and sign for the items that are in good condition and be sure to notate the items that are being refused for damages clearly on the delivery receipt. You must contact our Customer Service Department at info@minisplitsystemsdirect.com to report which product(s) were missing and/or refused for damages and which product(s) were accepted at the time of delivery. After our Shipping Department receives confirmation from the Freight LTL Company we will promptly ship out the replacement product(s) to you.

Although Mini Split Systems Direct is NOT responsible for shipping damage, if your item(s) do arrive damaged, please send photos to info@minisplitsystemsdirect.com  and we can assist with filing a claim against the shipping carrier to cover the cost of damages.

Any damages or missing items have to be noted on the delivery receipt prior to signing for and accepting your shipment in order to file a claim. Do not let the delivery driver rush you. It is your right to inspect each and every item.

Pre-Orders, Backorders, and Out-of-Stock Items:

Mini Split Systems Direct is dedicated to sourcing any item you may need and getting it to you as quickly as possible. Any items that are out of stock, or available for Pre-Order will be noted on the product page. You are welcome to place an order for Pre-Order items, backorder items, and for items that are out of stock, and will ship them the second they become available from the manufacturer, ensuring you get the item before anyone else. If you have questions about lead times, please refer to the product page or contact us at info@minisplitsystemsdirect.com or give a call or text at 1-800-315-4345

Return and Refund Policy

 

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.

All returns are subject to a 15% restocking fee, and the purchaser is responsible for the cost of return shipping.

To start a return, you can contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345. If your return is accepted, we will either schedule a pickup or send you a return shipping label, as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

You can always contact us for any return questions at info@minisplitsystemsdirect.com, or call us at 1-800-315-4345.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. A 15% restocking fee and the cost of return shipping will be deducted from the refundPlease allow up to 10 business days for your bank or credit card company to process and post the refund to your account. If you have any questions regarding your refund, please contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345.

Cancellations

All orders canceled after 24 hours are subject to a 5% administration fee, If your order has not been shipped yet, this is the only fee you will incur. This is a fee that covers administrative and personnel fees.

If your order has been shipped, you will not be charged a 5% administration fee, the standard return procedures will apply and you will be responsible for the cost of return shipping, and a 15% restocking fee will be ducted from your refund. Refunds will only be issued to the original payment method that you used when placing your order.

Damages and issues

Please inspect all packages for damaged or missing items before accepting your shipment. If any of the items are missing or appear to have any type of damage; Mark the Receipt Damaged and/or missing (write which items are missing, or damaged and describe the damage).

Only refuse the items that are damaged, keep and sign for the items that are in good condition and be sure to notate the items that are being refused for damages clearly on the delivery receipt. You must contact our Customer Service Department at info@minisplitsystemsdirect.com to report which product(s) were missing and/or refused for damages and which product(s) were accepted at the time of delivery. After our Shipping Department receives confirmation from the Freight LTL Company we will promptly ship out the replacement product(s) to you.

Although Mini Split Systems Direct is NOT responsible for shipping damage, if your item(s) do arrive damaged, please send photos to info@minisplitsystemsdirect.com  and we can assist with filing a claim against the shipping carrier to cover the cost of damages.

Any damages or missing items have to be noted on the delivery receipt prior to signing for and accepting your shipment in order to file a claim. Do not let the delivery driver rush you. It is your right to inspect each and every item. 

Exchanges

The fastest way to ensure you get what you want is to return the item you have (see return process above), and once the return is accepted, make a separate purchase for the new item.

Price Match Policy

 

Our goal is to consistently provide the best pricing in the marketplace online and we work very diligently to do so. If you happen to see another online shop that offers a lower price than us within six months of your date please let us know and we’ll be happy to refund the difference on your original payment method. Moreover, because we are consistently working with our suppliers to get better rates we know that you can feel very comfortable and confident that you are seeing the best prices that can be provided for the products listed on our site.

Moving forward if you find the same item that we carry on another website that has a lower price please submit that to us within six months of your purchase date and we will refund you the difference.

If it is a case of seeing a lower price on another website and we need to send a partial refund simply email us the link to the exact product and brand from our site and also the link from our competitors site so we can inspect the pricing. Again this needs to be within six months from the date of your order and we will review your submission and apply a credit if necessary.

Our 100% Shoppers Best Price Guarantee has some limitations:

  • The item must have already been purchased from our site prior to asking for this to be reviewed and submitted.
  • This does not include rebate programs or specific retailer programs such as buy three get one free type offers or any combination such as that are not eligible.
  • The item will need to be in stock from the competitors site that you’re submitting the information from.
  • The competitor must be an online store, they may not have a retail location, warehouse, showroom, or physical location.
  • The website cannot be a wholesaler, liquidator, distributor, or auction website. Examples are eBay, Liquadation.com, Via Trading, Overstock, Wayfair, Amazon, Home Depot, Lowes, etc.
  • The competitor must also be someone who has been authorized by the supplier and/or manufacturer to resell the product you are inquiring about.
  • The price match will include the product listing price, but will exclude any sales tax.

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