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Complete Off-Grid Solar Kit EG4 6000XP | 12000W Output | 48V 120/240V Split Phase + 12800 Watts of Solar PV [KIT-E0009]

SKU: KIT-E0009-28-4X
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$13,560.21 $18,297.94
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Complete Off-Grid Solar Kit EG4 6000XP | 12000W Output | 48V 120/240V Split Phase + 12800 Watts of Solar PV [KIT-E0009]

Kit-E0009: Explore Energy Independence with Off-Grid Solar & EG4® 6000XP Inverters

Discover unparalleled energy independence with our Off-Grid Solar Kits, showcasing the advanced EG4® 6000XP inverters. Tailor your system with a diverse range of components and battery options. Our comprehensive solution includes a 6-slot EG4 Battery Rack, ensuring seamless integration of cutting-edge technology. Manage and optimize your system effortlessly with the EG4 Monitoring App. Empower your energy future with our Off-Grid Solar Kits, complemented by U.S-based lifetime customer support.

*Our kits include just about everything you will need. However, you need your own installation tools and grounding rods/wire as well as optional components like surge limiters, and breaker panel/s. We also strongly recommend getting a certified solar installer and/or master electrician for professional installation.

Revolutionize Your Energy Needs with the EG4 6000XP

Performance Components include a 6000W rated output power, the capability to parallel up to 16 units for a total of 96kWs of output power, and a built-in switchgear that not only enhances cost-efficiency but also bolsters safety measures. This comprehensive system also incorporates an inverter, AC charger, and solar charge controller, streamlining various functions into one integrated solution. Its transformer-free design further incorporates a dedicated generator connection, while the inclusion of built-in breakers and disconnects offers additional savings and convenience.

Features:

  • Everything needed to get started
  • Simple to install, easy to manage
  • Manages power from energy storage systems, and grid simultaneously
  • 120/240V split phase
  • MPPT Efficiency 99%
  • Outperforms similar-sized competitors by an average of 7%
  • Battery Charging Efficiency 93%
  • Battery Discharging Efficiency 93%
  • 50W Idle Consumption (with battery)
  • EG4 Monitoring App - Available on Google Play and App Store
  • Connectivity via Wi-Fi, 4G, LAN, and RS485
  • UL 1741
  • Ingress Protection Rating: IP20

EG4 6000XP Off-Grid Inverter - Overview of Features, Installation, Paralleling and Load Test

With a robust 6000W output, scalability up to 16 units, and built-in switchgear, it's a cost-effective powerhouse for energy independence. Enjoy top-tier efficiency, including a 99% MPPT efficiency, and easy monitoring through the EG4 app. The all-in-one design, dedicated generator connection, and certifications like UL 1741 make installation a breeze. Energize your journey with the future of off-grid energy!

Kit Contents:

2 x EG4 6000XP Off-Grid Inverter | 8000W PV Input | 6000W Output | 480V VOC Input | 48V 120/240V Split Phase | All-In-One Solar Inverter

The EG4 6000XP is a cutting-edge 48V split-phase, off-grid inverter and charger, designed to revolutionize your energy needs. With an impressive 8kW of PV input capacity and an efficient 6kW continuous power output, it also serves as a battery 140A charger. What sets it apart is its scalability - you can parallel up to 16 units for an impressive 96kWs of output power while controlling multiple stations and units seamlessly using our advanced EG4 monitoring software.

 

1 x (Pre-Assembled) EG4 Enclosed Battery Rack | 6 Slot | Wheels Included | Bus Bar Covers | Welded

EG4 Storage Solutions 6 Slot Battery Rack, featuring an enclosed cabinet design. The cabinet door swings open on a sturdy hinge, allowing easy access to the equipment and cables for easy installation. The door panel locks securely to help prevent damage, tampering, and/or theft. The front door is vented, allowing for air to flow freely and keep equipment cool. Top and bottom ports allow for easy cable routing.

 

1 x 11ft 10AWG PV Wire Extension | Black & Red

Signature Solar offers 2/0 AWG battery cables designed to outlast and outperform any other cables on the market. These are American Made and Manufactured. 2/0 AWG Battery Cable UL MTW/THW/SGT Flexible with ends, 3/8 inch ring terminal end.


2 x IMO DC Disconnect Rooftop Isolator Switch

The SI32-PEL64R-4 from IMO Precision Controls is a rotary actuator switch lockable off in a plastic enclosure. This True DC isolator is developed explicitly as a True DC switch to disconnect the DC/AC inverter from the photovoltaic panels. All photovoltaic installations must be equipped with DC isolators per IEC 60364-7-712.

 

2 x 84in 1 AWG Battery to Inverter Cables | Black and Red

Signature Solar offers 1 AWG battery cables designed to outlast and outperform any other cables on the market. These are American Made and Manufactured. 1 AWG Battery Cable UL MTW/THW/SGT Flexible with ends, 5/16 inch (M8) connector end.

 

3 x Midnite Solar Lightning and Surge Arrestor | 600DC | MNSPD-600 (4 on select panel options)

MidNite Solar Surge Protective Device (MNSPD): Engineered for both indoor and outdoor use, our Type 1 SPD safeguards AC and DC systems, including transformer and transformer-less inverters. It complements GFP protection circuits and defends service panels, load centers, or directly connected electronic devices. Available in three voltage options (MNSPD-300AC, MNSPD-300DC and MNSPD-600) for tailored protection. Proper installation is crucial for maximum effectiveness.

 

2 x Midnite Solar Lightning and Surge Arrestor | 300AC | MNSPD-300-AC

MidNite Solar Surge Protective Device (MNSPD): Engineered for both indoor and outdoor use, our Type 1 SPD safeguards AC and DC systems, including transformer and transformer-less inverters. It complements GFP protection circuits and defends service panels, load centers, or directly connected electronic devices. Available in three voltage options (MNSPD-300AC, MNSPD-300DC and MNSPD-600) for tailored protection. Proper installation is crucial for maximum effectiveness.

 

1 x Wire Ratchet and Crimp Tool | MC4-Style

The MC4-style crimping tool allows simple easy to use crimping for common solar cable applications with MC4-style connectors. Lightweight portable style allows for work in hard to reach locations.

 

2 x PV 2 Wire Management Clip | 50 Pack

Small clips for securing PV cables to panels. Better than tie wraps.

 

1 x Staubli Open End Spanner Set

These spanner tools are used for assembly of Staubli MC4 connectors. They can be used for disconnecting a mated pair of locked connectors, tightening cable glands, and securing the connector.

 

4 x 100ft 10 AWG Copper PV Wire | Black and Red, or 4 x 50ft 10 AWG Copper PV Wire | Black and Red

Plug and play PV Wiring! These are complete with Male/Female MC4 connections. Outdoor rated and weatherproof to suit any Solar Array Design. The wires are meant for connecting and extending Solar Panels and Array Strings as well as bringing Strings to your Inverter. Plug as many as you'd like together to create the exact size you need for your project.

Battery Options:

4 x EG4-LifePower4 V2 Lithium Battery | 48V 100AH | Server Rack Battery | UL1973, UL9540A | 10-Year Warranty

The EG4 LiFePOWER4 48V V2 battery maintains the sturdy design and high performance of the original model, while adding new features for an improved user experience and better system integration. This Lithium Iron Phosphate (LiFePO4) battery is composed of 16 UL recognized prismatic 3.2V cells in series, offering over 6,000 deep discharge cycles at 80% Depth of Discharge (DoD). It has a nominal voltage of 51.2V, an energy capacity of 5.12kWh, and an internal 100A Battery Management System (BMS).

 

4 x EG4-LL-S Lithium Battery | 48V 100AH

EG4-LL lithium batteries offer second to none performance and longevity. Get peace of mind knowing our batteries are designed to last for more than 7000 deep charge and discharge cycles and have a life cycle of more than 15 years with an 80% depth of discharge daily.

Looking for more details? Frequently Asked Questions...

Does this kit come with a warranty?

Yes! You're covered by all of the manufacturer warranties on each product and our free, customer & tech support based in the United States!

Can I expand this system in the future?

This system is completely expandable. Add more EG4 6000XP Inverters, EG4 Batteries, and solar panels as expansion is needed. You may find you need more power depending on where in the country you are.

Can I sell power back to the grid with this system?

No you cannot. But, most people who buy this kit are looking to gain grid and power independence! Solar Panels produce energy during the day when demand for power is at night. EG4 Batteries are the missing link for full off-grid home systems and renewable energy adoption.

What sort of solar panel racking is included?

Most of our customers build their own ground mount system. However, roof mounting components are available on our store if you would perfer a roof mounted solution.

Can this Off-Grid Solar Kit be used in both residential and commercial settings?

Yes, this kit is suitable for both residential and commercial applications. Its flexibility and scalability make it a versatile solution for a wide range of energy needs.

How does the EG4 Monitoring App work, and where can I download it?

The EG4 Monitoring App is available for download on Google Play and the App Store. It allows you to monitor and control your system remotely, providing real-time data on energy production and system performance.

How long does it take to install the Off-Grid Solar Kit, and is professional installation required?

Installation time may vary based on your experience and system complexity. While DIY installation is possible, we strongly recommend professional installation by a certified solar installer or master electrician to ensure safety and compliance with local regulations.

Additional Information:

  • Manual: Click here
  • Spec Sheet: Click here
  • Kit Type: Residential
  • Off-Grid Applications: Standard System (Off-Grid Homes, Cabins, Homesteads)

 

Thank you for visiting and shopping at Mini Split Systems Direct. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders made before 2:00 PM EST are processed within 2-3 business days. Items ordered on weekends (Saturday or Sunday) start to process and ship as early as the following business day.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

We offer standard free shipping via UPS Ground, FedEx Ground, and Freight for all orders in the United States. We do not currently ship to international locations. 

Destination Shipping method Processing Time Estimated Delivery Time Shipment cost
United States Free Shipping
2 - 3 business days 3 - 7 days Free


Delivery delays can occasionally occur.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Mini Split Systems Direct is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages & Missing Items

Please inspect all packages for damaged or missing items before accepting your shipment. If any of the items are missing or appear to have any type of damage; Mark the Receipt Damaged and/or missing (write which items are missing, or damaged and describe the damage).


Only refuse the items that are damaged, keep and sign for the items that are in good condition and be sure to notate the items that are being refused for damages clearly on the delivery receipt. You must contact our Customer Service Department at info@minisplitsystemsdirect.com to report which product(s) were missing and/or refused for damages and which product(s) were accepted at the time of delivery. After our Shipping Department receives confirmation from the Freight LTL Company we will promptly ship out the replacement product(s) to you.

Although Mini Split Systems Direct is NOT responsible for shipping damage, if your item(s) do arrive damaged, please send photos to info@minisplitsystemsdirect.com  and we can assist with filing a claim against the shipping carrier to cover the cost of damages.

Any damages or missing items have to be noted on the delivery receipt prior to signing for and accepting your shipment in order to file a claim. Do not let the delivery driver rush you. It is your right to inspect each and every item.

Pre-Orders, Backorders, and Out-of-Stock Items:

Mini Split Systems Direct is dedicated to sourcing any item you may need and getting it to you as quickly as possible. Any items that are out of stock, or available for Pre-Order will be noted on the product page. You are welcome to place an order for Pre-Order items, backorder items, and for items that are out of stock, and will ship them the second they become available from the manufacturer, ensuring you get the item before anyone else. If you have questions about lead times, please refer to the product page or contact us at info@minisplitsystemsdirect.com or give a call or text at 1-800-315-4345

 

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.

All returns are subject to a 15% restocking fee, and the purchaser is responsible for the cost of return shipping.

To start a return, you can contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345. If your return is accepted, we will either schedule a pickup or send you a return shipping label, as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

You can always contact us for any return questions at info@minisplitsystemsdirect.com, or call us at 1-800-315-4345.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. A 15% restocking fee and the cost of return shipping will be deducted from the refundPlease allow up to 10 business days for your bank or credit card company to process and post the refund to your account. If you have any questions regarding your refund, please contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345.

Cancellations

All orders canceled after 24 hours are subject to a 5% administration fee, If your order has not been shipped yet, this is the only fee you will incur. This is a fee that covers administrative and personnel fees.

If your order has been shipped, you will not be charged a 5% administration fee, the standard return procedures will apply and you will be responsible for the cost of return shipping, and a 15% restocking fee will be ducted from your refund. Refunds will only be issued to the original payment method that you used when placing your order.

Damages and issues

Please inspect all packages for damaged or missing items before accepting your shipment. If any of the items are missing or appear to have any type of damage; Mark the Receipt Damaged and/or missing (write which items are missing, or damaged and describe the damage).

Only refuse the items that are damaged, keep and sign for the items that are in good condition and be sure to notate the items that are being refused for damages clearly on the delivery receipt. You must contact our Customer Service Department at info@minisplitsystemsdirect.com to report which product(s) were missing and/or refused for damages and which product(s) were accepted at the time of delivery. After our Shipping Department receives confirmation from the Freight LTL Company we will promptly ship out the replacement product(s) to you.

Although Mini Split Systems Direct is NOT responsible for shipping damage, if your item(s) do arrive damaged, please send photos to info@minisplitsystemsdirect.com  and we can assist with filing a claim against the shipping carrier to cover the cost of damages.

Any damages or missing items have to be noted on the delivery receipt prior to signing for and accepting your shipment in order to file a claim. Do not let the delivery driver rush you. It is your right to inspect each and every item. 

Exchanges

The fastest way to ensure you get what you want is to return the item you have (see return process above), and once the return is accepted, make a separate purchase for the new item.

 

Our goal is to consistently provide the best pricing in the marketplace online and we work very diligently to do so. If you happen to see another online shop that offers a lower price than us within six months of your date please let us know and we’ll be happy to refund the difference on your original payment method. Moreover, because we are consistently working with our suppliers to get better rates we know that you can feel very comfortable and confident that you are seeing the best prices that can be provided for the products listed on our site.

Moving forward if you find the same item that we carry on another website that has a lower price please submit that to us within six months of your purchase date and we will refund you the difference.

If it is a case of seeing a lower price on another website and we need to send a partial refund simply email us the link to the exact product and brand from our site and also the link from our competitors site so we can inspect the pricing. Again this needs to be within six months from the date of your order and we will review your submission and apply a credit if necessary.

Our 100% Shoppers Best Price Guarantee has some limitations:

  • The item must have already been purchased from our site prior to asking for this to be reviewed and submitted.
  • This does not include rebate programs or specific retailer programs such as buy three get one free type offers or any combination such as that are not eligible.
  • The item will need to be in stock from the competitors site that you’re submitting the information from.
  • The competitor must be an online store, they may not have a retail location, warehouse, showroom, or physical location.
  • The website cannot be a wholesaler, liquidator, distributor, or auction website. Examples are eBay, Liquadation.com, Via Trading, Overstock, Wayfair, Amazon, Home Depot, Lowes, etc.
  • The competitor must also be someone who has been authorized by the supplier and/or manufacturer to resell the product you are inquiring about.
  • The price match will include the product listing price, but will exclude any sales tax.

Description

Complete Off-Grid Solar Kit EG4 6000XP | 12000W Output | 48V 120/240V Split Phase + 12800 Watts of Solar PV [KIT-E0009]

Kit-E0009: Explore Energy Independence with Off-Grid Solar & EG4® 6000XP Inverters

Discover unparalleled energy independence with our Off-Grid Solar Kits, showcasing the advanced EG4® 6000XP inverters. Tailor your system with a diverse range of components and battery options. Our comprehensive solution includes a 6-slot EG4 Battery Rack, ensuring seamless integration of cutting-edge technology. Manage and optimize your system effortlessly with the EG4 Monitoring App. Empower your energy future with our Off-Grid Solar Kits, complemented by U.S-based lifetime customer support.

*Our kits include just about everything you will need. However, you need your own installation tools and grounding rods/wire as well as optional components like surge limiters, and breaker panel/s. We also strongly recommend getting a certified solar installer and/or master electrician for professional installation.

Revolutionize Your Energy Needs with the EG4 6000XP

Performance Components include a 6000W rated output power, the capability to parallel up to 16 units for a total of 96kWs of output power, and a built-in switchgear that not only enhances cost-efficiency but also bolsters safety measures. This comprehensive system also incorporates an inverter, AC charger, and solar charge controller, streamlining various functions into one integrated solution. Its transformer-free design further incorporates a dedicated generator connection, while the inclusion of built-in breakers and disconnects offers additional savings and convenience.

Features:

  • Everything needed to get started
  • Simple to install, easy to manage
  • Manages power from energy storage systems, and grid simultaneously
  • 120/240V split phase
  • MPPT Efficiency 99%
  • Outperforms similar-sized competitors by an average of 7%
  • Battery Charging Efficiency 93%
  • Battery Discharging Efficiency 93%
  • 50W Idle Consumption (with battery)
  • EG4 Monitoring App - Available on Google Play and App Store
  • Connectivity via Wi-Fi, 4G, LAN, and RS485
  • UL 1741
  • Ingress Protection Rating: IP20

EG4 6000XP Off-Grid Inverter - Overview of Features, Installation, Paralleling and Load Test

With a robust 6000W output, scalability up to 16 units, and built-in switchgear, it's a cost-effective powerhouse for energy independence. Enjoy top-tier efficiency, including a 99% MPPT efficiency, and easy monitoring through the EG4 app. The all-in-one design, dedicated generator connection, and certifications like UL 1741 make installation a breeze. Energize your journey with the future of off-grid energy!

Kit Contents:

2 x EG4 6000XP Off-Grid Inverter | 8000W PV Input | 6000W Output | 480V VOC Input | 48V 120/240V Split Phase | All-In-One Solar Inverter

The EG4 6000XP is a cutting-edge 48V split-phase, off-grid inverter and charger, designed to revolutionize your energy needs. With an impressive 8kW of PV input capacity and an efficient 6kW continuous power output, it also serves as a battery 140A charger. What sets it apart is its scalability - you can parallel up to 16 units for an impressive 96kWs of output power while controlling multiple stations and units seamlessly using our advanced EG4 monitoring software.

 

1 x (Pre-Assembled) EG4 Enclosed Battery Rack | 6 Slot | Wheels Included | Bus Bar Covers | Welded

EG4 Storage Solutions 6 Slot Battery Rack, featuring an enclosed cabinet design. The cabinet door swings open on a sturdy hinge, allowing easy access to the equipment and cables for easy installation. The door panel locks securely to help prevent damage, tampering, and/or theft. The front door is vented, allowing for air to flow freely and keep equipment cool. Top and bottom ports allow for easy cable routing.

 

1 x 11ft 10AWG PV Wire Extension | Black & Red

Signature Solar offers 2/0 AWG battery cables designed to outlast and outperform any other cables on the market. These are American Made and Manufactured. 2/0 AWG Battery Cable UL MTW/THW/SGT Flexible with ends, 3/8 inch ring terminal end.


2 x IMO DC Disconnect Rooftop Isolator Switch

The SI32-PEL64R-4 from IMO Precision Controls is a rotary actuator switch lockable off in a plastic enclosure. This True DC isolator is developed explicitly as a True DC switch to disconnect the DC/AC inverter from the photovoltaic panels. All photovoltaic installations must be equipped with DC isolators per IEC 60364-7-712.

 

2 x 84in 1 AWG Battery to Inverter Cables | Black and Red

Signature Solar offers 1 AWG battery cables designed to outlast and outperform any other cables on the market. These are American Made and Manufactured. 1 AWG Battery Cable UL MTW/THW/SGT Flexible with ends, 5/16 inch (M8) connector end.

 

3 x Midnite Solar Lightning and Surge Arrestor | 600DC | MNSPD-600 (4 on select panel options)

MidNite Solar Surge Protective Device (MNSPD): Engineered for both indoor and outdoor use, our Type 1 SPD safeguards AC and DC systems, including transformer and transformer-less inverters. It complements GFP protection circuits and defends service panels, load centers, or directly connected electronic devices. Available in three voltage options (MNSPD-300AC, MNSPD-300DC and MNSPD-600) for tailored protection. Proper installation is crucial for maximum effectiveness.

 

2 x Midnite Solar Lightning and Surge Arrestor | 300AC | MNSPD-300-AC

MidNite Solar Surge Protective Device (MNSPD): Engineered for both indoor and outdoor use, our Type 1 SPD safeguards AC and DC systems, including transformer and transformer-less inverters. It complements GFP protection circuits and defends service panels, load centers, or directly connected electronic devices. Available in three voltage options (MNSPD-300AC, MNSPD-300DC and MNSPD-600) for tailored protection. Proper installation is crucial for maximum effectiveness.

 

1 x Wire Ratchet and Crimp Tool | MC4-Style

The MC4-style crimping tool allows simple easy to use crimping for common solar cable applications with MC4-style connectors. Lightweight portable style allows for work in hard to reach locations.

 

2 x PV 2 Wire Management Clip | 50 Pack

Small clips for securing PV cables to panels. Better than tie wraps.

 

1 x Staubli Open End Spanner Set

These spanner tools are used for assembly of Staubli MC4 connectors. They can be used for disconnecting a mated pair of locked connectors, tightening cable glands, and securing the connector.

 

4 x 100ft 10 AWG Copper PV Wire | Black and Red, or 4 x 50ft 10 AWG Copper PV Wire | Black and Red

Plug and play PV Wiring! These are complete with Male/Female MC4 connections. Outdoor rated and weatherproof to suit any Solar Array Design. The wires are meant for connecting and extending Solar Panels and Array Strings as well as bringing Strings to your Inverter. Plug as many as you'd like together to create the exact size you need for your project.

Battery Options:

4 x EG4-LifePower4 V2 Lithium Battery | 48V 100AH | Server Rack Battery | UL1973, UL9540A | 10-Year Warranty

The EG4 LiFePOWER4 48V V2 battery maintains the sturdy design and high performance of the original model, while adding new features for an improved user experience and better system integration. This Lithium Iron Phosphate (LiFePO4) battery is composed of 16 UL recognized prismatic 3.2V cells in series, offering over 6,000 deep discharge cycles at 80% Depth of Discharge (DoD). It has a nominal voltage of 51.2V, an energy capacity of 5.12kWh, and an internal 100A Battery Management System (BMS).

 

4 x EG4-LL-S Lithium Battery | 48V 100AH

EG4-LL lithium batteries offer second to none performance and longevity. Get peace of mind knowing our batteries are designed to last for more than 7000 deep charge and discharge cycles and have a life cycle of more than 15 years with an 80% depth of discharge daily.

Looking for more details? Frequently Asked Questions...

Does this kit come with a warranty?

Yes! You're covered by all of the manufacturer warranties on each product and our free, customer & tech support based in the United States!

Can I expand this system in the future?

This system is completely expandable. Add more EG4 6000XP Inverters, EG4 Batteries, and solar panels as expansion is needed. You may find you need more power depending on where in the country you are.

Can I sell power back to the grid with this system?

No you cannot. But, most people who buy this kit are looking to gain grid and power independence! Solar Panels produce energy during the day when demand for power is at night. EG4 Batteries are the missing link for full off-grid home systems and renewable energy adoption.

What sort of solar panel racking is included?

Most of our customers build their own ground mount system. However, roof mounting components are available on our store if you would perfer a roof mounted solution.

Can this Off-Grid Solar Kit be used in both residential and commercial settings?

Yes, this kit is suitable for both residential and commercial applications. Its flexibility and scalability make it a versatile solution for a wide range of energy needs.

How does the EG4 Monitoring App work, and where can I download it?

The EG4 Monitoring App is available for download on Google Play and the App Store. It allows you to monitor and control your system remotely, providing real-time data on energy production and system performance.

How long does it take to install the Off-Grid Solar Kit, and is professional installation required?

Installation time may vary based on your experience and system complexity. While DIY installation is possible, we strongly recommend professional installation by a certified solar installer or master electrician to ensure safety and compliance with local regulations.

Additional Information:

  • Manual: Click here
  • Spec Sheet: Click here
  • Kit Type: Residential
  • Off-Grid Applications: Standard System (Off-Grid Homes, Cabins, Homesteads)

Shipping Policy

 

Thank you for visiting and shopping at Mini Split Systems Direct. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders made before 2:00 PM EST are processed within 2-3 business days. Items ordered on weekends (Saturday or Sunday) start to process and ship as early as the following business day.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

We offer standard free shipping via UPS Ground, FedEx Ground, and Freight for all orders in the United States. We do not currently ship to international locations. 

Destination Shipping method Processing Time Estimated Delivery Time Shipment cost
United States Free Shipping
2 - 3 business days 3 - 7 days Free


Delivery delays can occasionally occur.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Mini Split Systems Direct is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages & Missing Items

Please inspect all packages for damaged or missing items before accepting your shipment. If any of the items are missing or appear to have any type of damage; Mark the Receipt Damaged and/or missing (write which items are missing, or damaged and describe the damage).


Only refuse the items that are damaged, keep and sign for the items that are in good condition and be sure to notate the items that are being refused for damages clearly on the delivery receipt. You must contact our Customer Service Department at info@minisplitsystemsdirect.com to report which product(s) were missing and/or refused for damages and which product(s) were accepted at the time of delivery. After our Shipping Department receives confirmation from the Freight LTL Company we will promptly ship out the replacement product(s) to you.

Although Mini Split Systems Direct is NOT responsible for shipping damage, if your item(s) do arrive damaged, please send photos to info@minisplitsystemsdirect.com  and we can assist with filing a claim against the shipping carrier to cover the cost of damages.

Any damages or missing items have to be noted on the delivery receipt prior to signing for and accepting your shipment in order to file a claim. Do not let the delivery driver rush you. It is your right to inspect each and every item.

Pre-Orders, Backorders, and Out-of-Stock Items:

Mini Split Systems Direct is dedicated to sourcing any item you may need and getting it to you as quickly as possible. Any items that are out of stock, or available for Pre-Order will be noted on the product page. You are welcome to place an order for Pre-Order items, backorder items, and for items that are out of stock, and will ship them the second they become available from the manufacturer, ensuring you get the item before anyone else. If you have questions about lead times, please refer to the product page or contact us at info@minisplitsystemsdirect.com or give a call or text at 1-800-315-4345

Return and Refund Policy

 

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.

All returns are subject to a 15% restocking fee, and the purchaser is responsible for the cost of return shipping.

To start a return, you can contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345. If your return is accepted, we will either schedule a pickup or send you a return shipping label, as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

You can always contact us for any return questions at info@minisplitsystemsdirect.com, or call us at 1-800-315-4345.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. A 15% restocking fee and the cost of return shipping will be deducted from the refundPlease allow up to 10 business days for your bank or credit card company to process and post the refund to your account. If you have any questions regarding your refund, please contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345.

Cancellations

All orders canceled after 24 hours are subject to a 5% administration fee, If your order has not been shipped yet, this is the only fee you will incur. This is a fee that covers administrative and personnel fees.

If your order has been shipped, you will not be charged a 5% administration fee, the standard return procedures will apply and you will be responsible for the cost of return shipping, and a 15% restocking fee will be ducted from your refund. Refunds will only be issued to the original payment method that you used when placing your order.

Damages and issues

Please inspect all packages for damaged or missing items before accepting your shipment. If any of the items are missing or appear to have any type of damage; Mark the Receipt Damaged and/or missing (write which items are missing, or damaged and describe the damage).

Only refuse the items that are damaged, keep and sign for the items that are in good condition and be sure to notate the items that are being refused for damages clearly on the delivery receipt. You must contact our Customer Service Department at info@minisplitsystemsdirect.com to report which product(s) were missing and/or refused for damages and which product(s) were accepted at the time of delivery. After our Shipping Department receives confirmation from the Freight LTL Company we will promptly ship out the replacement product(s) to you.

Although Mini Split Systems Direct is NOT responsible for shipping damage, if your item(s) do arrive damaged, please send photos to info@minisplitsystemsdirect.com  and we can assist with filing a claim against the shipping carrier to cover the cost of damages.

Any damages or missing items have to be noted on the delivery receipt prior to signing for and accepting your shipment in order to file a claim. Do not let the delivery driver rush you. It is your right to inspect each and every item. 

Exchanges

The fastest way to ensure you get what you want is to return the item you have (see return process above), and once the return is accepted, make a separate purchase for the new item.

Price Match Policy

 

Our goal is to consistently provide the best pricing in the marketplace online and we work very diligently to do so. If you happen to see another online shop that offers a lower price than us within six months of your date please let us know and we’ll be happy to refund the difference on your original payment method. Moreover, because we are consistently working with our suppliers to get better rates we know that you can feel very comfortable and confident that you are seeing the best prices that can be provided for the products listed on our site.

Moving forward if you find the same item that we carry on another website that has a lower price please submit that to us within six months of your purchase date and we will refund you the difference.

If it is a case of seeing a lower price on another website and we need to send a partial refund simply email us the link to the exact product and brand from our site and also the link from our competitors site so we can inspect the pricing. Again this needs to be within six months from the date of your order and we will review your submission and apply a credit if necessary.

Our 100% Shoppers Best Price Guarantee has some limitations:

  • The item must have already been purchased from our site prior to asking for this to be reviewed and submitted.
  • This does not include rebate programs or specific retailer programs such as buy three get one free type offers or any combination such as that are not eligible.
  • The item will need to be in stock from the competitors site that you’re submitting the information from.
  • The competitor must be an online store, they may not have a retail location, warehouse, showroom, or physical location.
  • The website cannot be a wholesaler, liquidator, distributor, or auction website. Examples are eBay, Liquadation.com, Via Trading, Overstock, Wayfair, Amazon, Home Depot, Lowes, etc.
  • The competitor must also be someone who has been authorized by the supplier and/or manufacturer to resell the product you are inquiring about.
  • The price match will include the product listing price, but will exclude any sales tax.

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