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AlorAir Storm Elite Commercial Dehumidifier with Pump and Wi-Fi 270 PPD

SKU: X0037KT0LL
Your Price:
$1,699.00 $2,095.00
You Save: $396.00 19%
  • FLASH SALE GOING ON NOW! Save An Extra 5% OFF with Code: FLASH5
  • NO SALES TAX OUTSIDE MICHIGAN
  • EASY RETURNS: 30 Days Money Back Guaranteed
  • FREE SHIPPING: Ships in 2 - 3 Business Days
  • FAST DELIVERY: Arrives in 3 - 7 Days
  • HASSLE FREE DELIVERY: Free Liftgate Delivery + Freight Insurance
  • NEED HELP?: Call 1-800-315-4345
  • AUTHORIZED DEALER: Best Products and Equipment from a Reliable and Knowledgeable Source

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Only 3 Left in Stock.
Order in the next to get it by

Get Extra 5% Off With Code: FLASH5 - Flash Sale Ends:

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FREE GIFTS FOR A LIMITED TIME ONLY! Order today and receive the following free with your purchase:

  • Free Shipping ($100 Value)
  • Expedited Processing ($50 Value)
  • Website Discount of $84.95 off the current discounted price (Use Code: FLASH5) ($84.95 Value)
  • Free 5-year Warranty ($125 Value)
  • Free Lifetime Technical Support ($500 Value)
  • Free MERV-8 Filter included with your AlorAir Storm Elite ($29.99 Value)

Total Extra Savings With Us Today = $889.94

AlorAir Storm Elite Commercial Dehumidifier with Pump and Wi-Fi 270 PPD


270 Pints Dehumidifier: Capacity industrial dehumidifiers are ideal for water damage restoration projects, its high-efficiency rotary compressor ensures maximum moisture extraction. Our commercial dehumidifier removes up to 270 pints (under 90°F,90%RH condition) of moisture per day, covering up to 3000 sq. ft. It is a dehumidifier perfect for many sites with high moisture such as scientific research, commodity storage, and underground engineering.

App Control & Dry anywhere: MONITOR THE RESTORATION PROCESS ON THE GO! Our free AlorAir DryEasy mobile APP is included with the Commercial Dehumidifier upon purchase. Simply adjust to your ideal moisture setting, it will smartly sense room humidity and control dehumidification to maintain pre-set humidity levels. Automatic Shut Off/On: Shut off automatically when the room humidity reaches the set humidity and restart to work again when the humidity is above.

Memory Starting, Optional Drainage: Featuring an internal heavy-duty condensate pump of 14.7 ft drain height connecting with a 19.6 ft long drain hose (included), which makes it easy to drain the condensation automatically anywhere. this commercial dehumidifier features automatic restart after power outages, auto defrost, and continuous drainage (built-in pump) for effortless humidity control.

Portable Design for Large Space: This is a portable dehumidifier designed with a sleek and modern look. With four universal casters and ergonomically placed handles, you can move this dehumidifier easily in your area, even from downstairs to upstairs.

5 Years Warranty: Every AlorAir commercial dehumidifier comes with a 5-year warranty with a professional customer support team ready to assist at any time. Please feel free to contact us; you deserve the best after-sales service.

Storm Elite 270 PPD Commercial Portable LGR Dehumidifier with APP Control.

LGR Performance, High Efficient, New Upgraded Smart LCD Display Panel, Roto-Mold Housing, Big Wheels, Easier to Transport.

Storm Elite Dehumidifier is a powerful water damage restoration equipment deployed for domestic and commercial purposes. The capability of removing up to 125 pints of water daily comes with a Wifi control App which also serves as an automated moisture control system. It features a simple and interactive interface that allows you to set it up easily.

Storm Elite 270 PPD Commercial Portable LGR Dehumidifier with APP Control.

LGR Performance, High Efficient, New Upgraded Smart LCD Display Panel, Roto-Mold Housing, Big Wheels, Easies to Transport.

The Storm Elite Commercial Dehumidifier designed for moisture removal with the capability of removing up to 125 PPD comes with a Wi-Fi control App that also serves as an automated moisture control system. It features a simple and interactive interface that allows you to set it up easily.

The Storm Elite Dehumidifier can be dismantled serviced and put back in under 10 seconds.

Ridged handle for easy transport

Rotomolded housing, practically Indestructible. 2 Big Wheels, Easy to transport anywhere high-efficiency dehumidification is needed.

Easy Filter Access

The washable Filter protects internal components from damage due to dust and other particles ensuring efficient operation and long-term use. Please replace or wash the filter once per 2-3 months.

Convenient storage for the power cord and drain hose

For added convenience, the power cord and condensate hose are stored on the back of the unit to help maximize your storage capacity.

Quickly connect to Cable/Hose.

Specifications:

  • Capacity: 270 PPD ( Saturation 90%℉, 90%), 125 PPD (AHAM 80%℉, 60%)
  • Filter: MERV-8 Filter
  • Airflow: 300 CFM, 510 CMH
  • Sound Pressure Level: 63 dB(A)
  • Draining: Condensate Pump
  • Functioning Temperature Range: 33.8~105℉
  • Functioning Humidity Range: 25~80%

User Manual Download:

User Manual

Specification

Thank you for visiting and shopping at Mini Split Systems Direct. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders made before 2:00 PM EST are processed within 2-3 business days. Items ordered on weekends (Saturday or Sunday) start to process and ship as early as the following business day.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

We offer standard free shipping via UPS Ground, FedEx Ground, and Freight for all orders in the United States. We do not currently ship to international locations. 

Destination Shipping method Processing Time Estimated Delivery Time Shipment cost
United States Free Shipping
2 - 3 business days 3 - 7 days Free


Delivery delays can occasionally occur.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Mini Split Systems Direct is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages & Missing Items

Please inspect all packages for damaged or missing items before accepting your shipment. If any of the items are missing or appear to have any type of damage; Mark the Receipt Damaged and/or missing (write which items are missing, or damaged and describe the damage).


Only refuse the items that are damaged, keep and sign for the items that are in good condition and be sure to notate the items that are being refused for damages clearly on the delivery receipt. You must contact our Customer Service Department at info@minisplitsystemsdirect.com to report which product(s) were missing and/or refused for damages and which product(s) were accepted at the time of delivery. After our Shipping Department receives confirmation from the Freight LTL Company we will promptly ship out the replacement product(s) to you.

Although Mini Split Systems Direct is NOT responsible for shipping damage, if your item(s) do arrive damaged, please send photos to info@minisplitsystemsdirect.com  and we can assist with filing a claim against the shipping carrier to cover the cost of damages.

Any damages or missing items have to be noted on the delivery receipt prior to signing for and accepting your shipment in order to file a claim. Do not let the delivery driver rush you. It is your right to inspect each and every item.

Pre-Orders, Backorders, and Out-of-Stock Items:

Mini Split Systems Direct is dedicated to sourcing any item you may need and getting it to you as quickly as possible. Any items that are out of stock, or available for Pre-Order will be noted on the product page. You are welcome to place an order for Pre-Order items, backorder items, and for items that are out of stock, and will ship them the second they become available from the manufacturer, ensuring you get the item before anyone else. If you have questions about lead times, please refer to the product page or contact us at info@minisplitsystemsdirect.com or give a call or text at 1-800-315-4345

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.

All returns are subject to a 15% restocking fee, and the purchaser is responsible for the cost of return shipping.

To start a return, you can contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345. If your return is accepted, we will either schedule a pickup or send you a return shipping label, as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

You can always contact us for any return questions at info@minisplitsystemsdirect.com, or call us at 1-800-315-4345.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. A 15% restocking fee and the cost of return shipping will be deducted from the refundPlease allow up to 10 business days for your bank or credit card company to process and post the refund to your account. If you have any questions regarding your refund, please contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345.

Cancellations

All orders canceled after 24 hours are subject to a 5% administration fee, If your order has not been shipped yet, this is the only fee you will incur. This is a fee that covers administrative and personnel fees.

If your order has been shipped, you will not be charged a 5% administration fee, the standard return procedures will apply and you will be responsible for the cost of return shipping, and a 15% restocking fee will be ducted from your refund. Refunds will only be issued to the original payment method that you used when placing your order.

Damages and issues

Please inspect all packages for damaged or missing items before accepting your shipment. If any of the items are missing or appear to have any type of damage; Mark the Receipt Damaged and/or missing (write which items are missing, or damaged and describe the damage).

Only refuse the items that are damaged, keep and sign for the items that are in good condition and be sure to notate the items that are being refused for damages clearly on the delivery receipt. You must contact our Customer Service Department at info@minisplitsystemsdirect.com to report which product(s) were missing and/or refused for damages and which product(s) were accepted at the time of delivery. After our Shipping Department receives confirmation from the Freight LTL Company we will promptly ship out the replacement product(s) to you.

Although Mini Split Systems Direct is NOT responsible for shipping damage, if your item(s) do arrive damaged, please send photos to info@minisplitsystemsdirect.com  and we can assist with filing a claim against the shipping carrier to cover the cost of damages.

Any damages or missing items have to be noted on the delivery receipt prior to signing for and accepting your shipment in order to file a claim. Do not let the delivery driver rush you. It is your right to inspect each and every item. 

Exchanges

The fastest way to ensure you get what you want is to return the item you have (see return process above), and once the return is accepted, make a separate purchase for the new item.

Our goal is to consistently provide the best pricing in the marketplace online and we work very diligently to do so. If you happen to see another online shop that offers a lower price than us within six months of your date please let us know and we’ll be happy to refund the difference on your original payment method. Moreover, because we are consistently working with our suppliers to get better rates we know that you can feel very comfortable and confident that you are seeing the best prices that can be provided for the products listed on our site.

Moving forward if you find the same item that we carry on another website that has a lower price please submit that to us within six months of your purchase date and we will refund you the difference.

If it is a case of seeing a lower price on another website and we need to send a partial refund simply email us the link to the exact product and brand from our site and also the link from our competitors site so we can inspect the pricing. Again this needs to be within six months from the date of your order and we will review your submission and apply a credit if necessary.

Our Price Match Policy has some limitations:

  • The item must have already been purchased from our site prior to asking for this to be reviewed and submitted.
  • This does not include rebate programs or specific retailer programs such as buy three get one free type offers or any combination such as that are not eligible.
  • The item will need to be in stock from the competitors site that you’re submitting the information from.
  • The competitor must be an online store, they may not have a retail location, warehouse, showroom, or physical location.
  • The website cannot be a wholesaler, liquidator, distributor, or auction website. Examples are eBay, Liquadation.com, Via Trading, Overstock, Wayfair, Amazon, Home Depot, Lowes, etc.
  • The competitor must also be someone who has been authorized by the supplier and/or manufacturer to resell the product you are inquiring about.
  • The price match will include the product listing price, but will exclude any sales tax.

Can I add a discount code to my order post-purchase?

Unfortunately were unable to add a discount code to your order after you've checked out, but, were happy to provide you with discount for your next purchase.

Can I add items to my order?

Yes, please contact us a soon as possible if you need to make changes to your order and will send an invoice for the remaining amount due. Please note this may result in you receiving your order in multiple packages, and yes, you will receive a tracking number for each package.

Can I change or modify my order?

Yes, you can change or modify your order within the first 24 hours after placing your order, after that, it will depend on the status of your order. If you need to change or modify your order, please contact us as soon as possible at info@minisplitsystemsdirect.com. If your order has already been processed and shipped, then we may be unable to change or modify your order.

Can I place my order to be delivered outside the United States?

At this time we do not ship internationally, but please contact us we may be able to accommodate you.

How can I remove items from my order?

If you need to remove items from your order, please contact us at info@minisplitsystemsdirect.com within the first 24 hours after you placed your order. After 24 hours, you are subject to a 5% fee for the item that is cancelled to cover incurred credit card processing fees. If your order has not been shipped yet, this is the only fee you will incur.

If your order has been shipped, you will not be charged a 5% administration fee, the standard return procedures will apply and you will be responsible for the cost of return shipping, and a 15% restocking fee will be ducted from your refund. Refunds will only be issued to the original payment method that you used when placing your order. For more information, please see our return & refund policy here.

Do all the products you carry come with a warranty?

Yes, every product we carry includes a manufacturer warranty. If you need help with a warranty claim, please contact us at info@minisplitsystemsdirect.com and will help you resolve any issues you are experiencing with your product.

Do you have a storefront?

At this time we do not have a storefront, we're an online only Authorized Dealer for all the brand we carry. We do have plans to open a storefront in the future.

How do I check the status of my order?

After placing your order you'll receive a confirmation email, and after a Shipment Confirmation email once your order has shipped which will contain your tracking number(s). The tracking number will be active within 24 hours. If you have any other questions regarding the status of your order please contact us at  info@minisplitsystemsdirect.com or message us by live chat.

How long is shipping and delivery?

All orders made before 2:00 PM EST are processed within 2 - 3 business days. Items ordered on weekends (Saturday or Sunday) start to process and ship as early as the following business day. Estimated delivery time is 3 - 7 days.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Who do you ship with?

We offer standard free shipping via UPS Ground, FedEx Ground, and Freight for all orders in the United States.

How long will it take to receive my refund?

Please allow up to 10 business days for your bank or credit card company to process and post the refund to your account. If you have any questions regarding your refund, please contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345.

What is your return policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.

All returns are subject to a 15% restocking fee, and the purchaser is responsible for the cost of return shipping.

To start a return, you can contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345. If your return is accepted, we will either schedule a pickup or send you a return shipping label, as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted. Please see our full return & refund policy here.

What forms of payment do you accept?

We accept all credit cards, PayPal, Apple Pay, and you can pay in installments with Sezzle at checkout.

What should I do if my order is damaged or I'm missing items?

Please contact us within 48 hours of receiving your order at info@minisplitsystemsdirect.com and we'll resolve the issue ASAP.

What should I do if my order was marked as delivered but I haven't received it?

Although we cannot control what happens once your order leaves the warehouse and is in the hands of the shipping carrier, we will do everything we can to make sure you receive your order. If you have not received your order, please contact us at info@minisplitsystemsdirect.com with your order number, and provide us with any details that may help and rest assured, we will resolve the issue.

I’m having trouble tracking my order. What should I do?

If your order has just been shipped, please wait 24 hours for your tracking number to be updated properly with your latest tracking information. If after 24 hours your tracking information is not populating, please contact us at info@minisplitsystemsdirect.com and we will be more than happy to assist you.

Description

FREE GIFTS FOR A LIMITED TIME ONLY! Order today and receive the following free with your purchase:

  • Free Shipping ($100 Value)
  • Expedited Processing ($50 Value)
  • Website Discount of $84.95 off the current discounted price (Use Code: FLASH5) ($84.95 Value)
  • Free 5-year Warranty ($125 Value)
  • Free Lifetime Technical Support ($500 Value)
  • Free MERV-8 Filter included with your AlorAir Storm Elite ($29.99 Value)

Total Extra Savings With Us Today = $889.94

AlorAir Storm Elite Commercial Dehumidifier with Pump and Wi-Fi 270 PPD


270 Pints Dehumidifier: Capacity industrial dehumidifiers are ideal for water damage restoration projects, its high-efficiency rotary compressor ensures maximum moisture extraction. Our commercial dehumidifier removes up to 270 pints (under 90°F,90%RH condition) of moisture per day, covering up to 3000 sq. ft. It is a dehumidifier perfect for many sites with high moisture such as scientific research, commodity storage, and underground engineering.

App Control & Dry anywhere: MONITOR THE RESTORATION PROCESS ON THE GO! Our free AlorAir DryEasy mobile APP is included with the Commercial Dehumidifier upon purchase. Simply adjust to your ideal moisture setting, it will smartly sense room humidity and control dehumidification to maintain pre-set humidity levels. Automatic Shut Off/On: Shut off automatically when the room humidity reaches the set humidity and restart to work again when the humidity is above.

Memory Starting, Optional Drainage: Featuring an internal heavy-duty condensate pump of 14.7 ft drain height connecting with a 19.6 ft long drain hose (included), which makes it easy to drain the condensation automatically anywhere. this commercial dehumidifier features automatic restart after power outages, auto defrost, and continuous drainage (built-in pump) for effortless humidity control.

Portable Design for Large Space: This is a portable dehumidifier designed with a sleek and modern look. With four universal casters and ergonomically placed handles, you can move this dehumidifier easily in your area, even from downstairs to upstairs.

5 Years Warranty: Every AlorAir commercial dehumidifier comes with a 5-year warranty with a professional customer support team ready to assist at any time. Please feel free to contact us; you deserve the best after-sales service.

Storm Elite 270 PPD Commercial Portable LGR Dehumidifier with APP Control.

LGR Performance, High Efficient, New Upgraded Smart LCD Display Panel, Roto-Mold Housing, Big Wheels, Easier to Transport.

Storm Elite Dehumidifier is a powerful water damage restoration equipment deployed for domestic and commercial purposes. The capability of removing up to 125 pints of water daily comes with a Wifi control App which also serves as an automated moisture control system. It features a simple and interactive interface that allows you to set it up easily.

Storm Elite 270 PPD Commercial Portable LGR Dehumidifier with APP Control.

LGR Performance, High Efficient, New Upgraded Smart LCD Display Panel, Roto-Mold Housing, Big Wheels, Easies to Transport.

The Storm Elite Commercial Dehumidifier designed for moisture removal with the capability of removing up to 125 PPD comes with a Wi-Fi control App that also serves as an automated moisture control system. It features a simple and interactive interface that allows you to set it up easily.

The Storm Elite Dehumidifier can be dismantled serviced and put back in under 10 seconds.

Ridged handle for easy transport

Rotomolded housing, practically Indestructible. 2 Big Wheels, Easy to transport anywhere high-efficiency dehumidification is needed.

Easy Filter Access

The washable Filter protects internal components from damage due to dust and other particles ensuring efficient operation and long-term use. Please replace or wash the filter once per 2-3 months.

Convenient storage for the power cord and drain hose

For added convenience, the power cord and condensate hose are stored on the back of the unit to help maximize your storage capacity.

Quickly connect to Cable/Hose.

Specifications:

  • Capacity: 270 PPD ( Saturation 90%℉, 90%), 125 PPD (AHAM 80%℉, 60%)
  • Filter: MERV-8 Filter
  • Airflow: 300 CFM, 510 CMH
  • Sound Pressure Level: 63 dB(A)
  • Draining: Condensate Pump
  • Functioning Temperature Range: 33.8~105℉
  • Functioning Humidity Range: 25~80%

User Manual Download:

User Manual

Specification

Shipping Policy

Thank you for visiting and shopping at Mini Split Systems Direct. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders made before 2:00 PM EST are processed within 2-3 business days. Items ordered on weekends (Saturday or Sunday) start to process and ship as early as the following business day.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

We offer standard free shipping via UPS Ground, FedEx Ground, and Freight for all orders in the United States. We do not currently ship to international locations. 

Destination Shipping method Processing Time Estimated Delivery Time Shipment cost
United States Free Shipping
2 - 3 business days 3 - 7 days Free


Delivery delays can occasionally occur.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Mini Split Systems Direct is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages & Missing Items

Please inspect all packages for damaged or missing items before accepting your shipment. If any of the items are missing or appear to have any type of damage; Mark the Receipt Damaged and/or missing (write which items are missing, or damaged and describe the damage).


Only refuse the items that are damaged, keep and sign for the items that are in good condition and be sure to notate the items that are being refused for damages clearly on the delivery receipt. You must contact our Customer Service Department at info@minisplitsystemsdirect.com to report which product(s) were missing and/or refused for damages and which product(s) were accepted at the time of delivery. After our Shipping Department receives confirmation from the Freight LTL Company we will promptly ship out the replacement product(s) to you.

Although Mini Split Systems Direct is NOT responsible for shipping damage, if your item(s) do arrive damaged, please send photos to info@minisplitsystemsdirect.com  and we can assist with filing a claim against the shipping carrier to cover the cost of damages.

Any damages or missing items have to be noted on the delivery receipt prior to signing for and accepting your shipment in order to file a claim. Do not let the delivery driver rush you. It is your right to inspect each and every item.

Pre-Orders, Backorders, and Out-of-Stock Items:

Mini Split Systems Direct is dedicated to sourcing any item you may need and getting it to you as quickly as possible. Any items that are out of stock, or available for Pre-Order will be noted on the product page. You are welcome to place an order for Pre-Order items, backorder items, and for items that are out of stock, and will ship them the second they become available from the manufacturer, ensuring you get the item before anyone else. If you have questions about lead times, please refer to the product page or contact us at info@minisplitsystemsdirect.com or give a call or text at 1-800-315-4345

Return and Refund Policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.

All returns are subject to a 15% restocking fee, and the purchaser is responsible for the cost of return shipping.

To start a return, you can contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345. If your return is accepted, we will either schedule a pickup or send you a return shipping label, as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

You can always contact us for any return questions at info@minisplitsystemsdirect.com, or call us at 1-800-315-4345.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. A 15% restocking fee and the cost of return shipping will be deducted from the refundPlease allow up to 10 business days for your bank or credit card company to process and post the refund to your account. If you have any questions regarding your refund, please contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345.

Cancellations

All orders canceled after 24 hours are subject to a 5% administration fee, If your order has not been shipped yet, this is the only fee you will incur. This is a fee that covers administrative and personnel fees.

If your order has been shipped, you will not be charged a 5% administration fee, the standard return procedures will apply and you will be responsible for the cost of return shipping, and a 15% restocking fee will be ducted from your refund. Refunds will only be issued to the original payment method that you used when placing your order.

Damages and issues

Please inspect all packages for damaged or missing items before accepting your shipment. If any of the items are missing or appear to have any type of damage; Mark the Receipt Damaged and/or missing (write which items are missing, or damaged and describe the damage).

Only refuse the items that are damaged, keep and sign for the items that are in good condition and be sure to notate the items that are being refused for damages clearly on the delivery receipt. You must contact our Customer Service Department at info@minisplitsystemsdirect.com to report which product(s) were missing and/or refused for damages and which product(s) were accepted at the time of delivery. After our Shipping Department receives confirmation from the Freight LTL Company we will promptly ship out the replacement product(s) to you.

Although Mini Split Systems Direct is NOT responsible for shipping damage, if your item(s) do arrive damaged, please send photos to info@minisplitsystemsdirect.com  and we can assist with filing a claim against the shipping carrier to cover the cost of damages.

Any damages or missing items have to be noted on the delivery receipt prior to signing for and accepting your shipment in order to file a claim. Do not let the delivery driver rush you. It is your right to inspect each and every item. 

Exchanges

The fastest way to ensure you get what you want is to return the item you have (see return process above), and once the return is accepted, make a separate purchase for the new item.

Price Match Policy

Our goal is to consistently provide the best pricing in the marketplace online and we work very diligently to do so. If you happen to see another online shop that offers a lower price than us within six months of your date please let us know and we’ll be happy to refund the difference on your original payment method. Moreover, because we are consistently working with our suppliers to get better rates we know that you can feel very comfortable and confident that you are seeing the best prices that can be provided for the products listed on our site.

Moving forward if you find the same item that we carry on another website that has a lower price please submit that to us within six months of your purchase date and we will refund you the difference.

If it is a case of seeing a lower price on another website and we need to send a partial refund simply email us the link to the exact product and brand from our site and also the link from our competitors site so we can inspect the pricing. Again this needs to be within six months from the date of your order and we will review your submission and apply a credit if necessary.

Our Price Match Policy has some limitations:

  • The item must have already been purchased from our site prior to asking for this to be reviewed and submitted.
  • This does not include rebate programs or specific retailer programs such as buy three get one free type offers or any combination such as that are not eligible.
  • The item will need to be in stock from the competitors site that you’re submitting the information from.
  • The competitor must be an online store, they may not have a retail location, warehouse, showroom, or physical location.
  • The website cannot be a wholesaler, liquidator, distributor, or auction website. Examples are eBay, Liquadation.com, Via Trading, Overstock, Wayfair, Amazon, Home Depot, Lowes, etc.
  • The competitor must also be someone who has been authorized by the supplier and/or manufacturer to resell the product you are inquiring about.
  • The price match will include the product listing price, but will exclude any sales tax.

FAQ

Can I add a discount code to my order post-purchase?

Unfortunately were unable to add a discount code to your order after you've checked out, but, were happy to provide you with discount for your next purchase.

Can I add items to my order?

Yes, please contact us a soon as possible if you need to make changes to your order and will send an invoice for the remaining amount due. Please note this may result in you receiving your order in multiple packages, and yes, you will receive a tracking number for each package.

Can I change or modify my order?

Yes, you can change or modify your order within the first 24 hours after placing your order, after that, it will depend on the status of your order. If you need to change or modify your order, please contact us as soon as possible at info@minisplitsystemsdirect.com. If your order has already been processed and shipped, then we may be unable to change or modify your order.

Can I place my order to be delivered outside the United States?

At this time we do not ship internationally, but please contact us we may be able to accommodate you.

How can I remove items from my order?

If you need to remove items from your order, please contact us at info@minisplitsystemsdirect.com within the first 24 hours after you placed your order. After 24 hours, you are subject to a 5% fee for the item that is cancelled to cover incurred credit card processing fees. If your order has not been shipped yet, this is the only fee you will incur.

If your order has been shipped, you will not be charged a 5% administration fee, the standard return procedures will apply and you will be responsible for the cost of return shipping, and a 15% restocking fee will be ducted from your refund. Refunds will only be issued to the original payment method that you used when placing your order. For more information, please see our return & refund policy here.

Do all the products you carry come with a warranty?

Yes, every product we carry includes a manufacturer warranty. If you need help with a warranty claim, please contact us at info@minisplitsystemsdirect.com and will help you resolve any issues you are experiencing with your product.

Do you have a storefront?

At this time we do not have a storefront, we're an online only Authorized Dealer for all the brand we carry. We do have plans to open a storefront in the future.

How do I check the status of my order?

After placing your order you'll receive a confirmation email, and after a Shipment Confirmation email once your order has shipped which will contain your tracking number(s). The tracking number will be active within 24 hours. If you have any other questions regarding the status of your order please contact us at  info@minisplitsystemsdirect.com or message us by live chat.

How long is shipping and delivery?

All orders made before 2:00 PM EST are processed within 2 - 3 business days. Items ordered on weekends (Saturday or Sunday) start to process and ship as early as the following business day. Estimated delivery time is 3 - 7 days.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Who do you ship with?

We offer standard free shipping via UPS Ground, FedEx Ground, and Freight for all orders in the United States.

How long will it take to receive my refund?

Please allow up to 10 business days for your bank or credit card company to process and post the refund to your account. If you have any questions regarding your refund, please contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345.

What is your return policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.

All returns are subject to a 15% restocking fee, and the purchaser is responsible for the cost of return shipping.

To start a return, you can contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345. If your return is accepted, we will either schedule a pickup or send you a return shipping label, as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted. Please see our full return & refund policy here.

What forms of payment do you accept?

We accept all credit cards, PayPal, Apple Pay, and you can pay in installments with Sezzle at checkout.

What should I do if my order is damaged or I'm missing items?

Please contact us within 48 hours of receiving your order at info@minisplitsystemsdirect.com and we'll resolve the issue ASAP.

What should I do if my order was marked as delivered but I haven't received it?

Although we cannot control what happens once your order leaves the warehouse and is in the hands of the shipping carrier, we will do everything we can to make sure you receive your order. If you have not received your order, please contact us at info@minisplitsystemsdirect.com with your order number, and provide us with any details that may help and rest assured, we will resolve the issue.

I’m having trouble tracking my order. What should I do?

If your order has just been shipped, please wait 24 hours for your tracking number to be updated properly with your latest tracking information. If after 24 hours your tracking information is not populating, please contact us at info@minisplitsystemsdirect.com and we will be more than happy to assist you.

Customer Reviews

Based on 15 reviews
100%
(15)
0%
(0)
0%
(0)
0%
(0)
0%
(0)
B
Ben Pickett
Well made, good performance/value

Arrived well packed, attach the handle and it’s ready to work. Easy to use touchscreen display. The DH moves a good amount of air and is plenty strong to attach lay flat tubing if you need to duct dry air into tight spaces. I have been very pleased with the look and build quality of the alorair equipment I have(I also have some of their fans and another model of DH that have all been very dependable). The connectivity features are very nice for monitoring conditions remotely as well, all around this is a lot of machine for the money.

M
Matt Moree
Great dehumidifier! Best Customer Service Experience I've Ever Had!

The customer service at Mini Split Systems Direct is beyond excellent, price was the best of all the places we found selling the machine, and most importantly, we feel this is a company you can trust to help you make the right buying decision. If we should ever need another piece of equipment for our home, we would not hesitate to call Mini Split Systems Direct. The dehumidifier is easy to use and setup and is doing a great job of removing the moisture from my home.

B
BEP
Awesome!

Great commercial-grade dehumidifier is taking care of a serious problem in our basement where there was a flood this past winter. The water damage was severe, and in dire need of some moisture control. This is handling the problem nicely, and saving us a lot of money by not having to hire a professional to come in and do what this commercial dehumidifier is doing! I am happy to own this piece of equipment for this and any future problems such as this to save on such problems in the future.

J
Joe Harn
Worth it

The guys at Mini Split Systems Direct are very responsive, kind, and knowledgeable about restoration equipment. They were able to help me settle on the Storm Elite and since I've had it, I love the smart features, and its removed a significant amount of mold within 4 days and. My order arrived 2 days earlier then expected and they called to give me the heads up to make sure I received it. I am very impressed with their work and the service they provided. After some negative experiences with other online stores, I am so pleased to have chosen Mini Split Systems Direct.

N
Nick
Great dehumidifier!

I bought this dehumidifier for my restaurant and its amazing! In a 2,500 square feet space, it removes so much moisture from the air. In addition, it is heavy duty with low noise level and easy to use. I 100% recommend this.

Customer Reviews

Based on 15 reviews
100%
(15)
0%
(0)
0%
(0)
0%
(0)
0%
(0)
B
Ben Pickett
Well made, good performance/value

Arrived well packed, attach the handle and it’s ready to work. Easy to use touchscreen display. The DH moves a good amount of air and is plenty strong to attach lay flat tubing if you need to duct dry air into tight spaces. I have been very pleased with the look and build quality of the alorair equipment I have(I also have some of their fans and another model of DH that have all been very dependable). The connectivity features are very nice for monitoring conditions remotely as well, all around this is a lot of machine for the money.

M
Matt Moree
Great dehumidifier! Best Customer Service Experience I've Ever Had!

The customer service at Mini Split Systems Direct is beyond excellent, price was the best of all the places we found selling the machine, and most importantly, we feel this is a company you can trust to help you make the right buying decision. If we should ever need another piece of equipment for our home, we would not hesitate to call Mini Split Systems Direct. The dehumidifier is easy to use and setup and is doing a great job of removing the moisture from my home.

B
BEP
Awesome!

Great commercial-grade dehumidifier is taking care of a serious problem in our basement where there was a flood this past winter. The water damage was severe, and in dire need of some moisture control. This is handling the problem nicely, and saving us a lot of money by not having to hire a professional to come in and do what this commercial dehumidifier is doing! I am happy to own this piece of equipment for this and any future problems such as this to save on such problems in the future.

J
Joe Harn
Worth it

The guys at Mini Split Systems Direct are very responsive, kind, and knowledgeable about restoration equipment. They were able to help me settle on the Storm Elite and since I've had it, I love the smart features, and its removed a significant amount of mold within 4 days and. My order arrived 2 days earlier then expected and they called to give me the heads up to make sure I received it. I am very impressed with their work and the service they provided. After some negative experiences with other online stores, I am so pleased to have chosen Mini Split Systems Direct.

N
Nick
Great dehumidifier!

I bought this dehumidifier for my restaurant and its amazing! In a 2,500 square feet space, it removes so much moisture from the air. In addition, it is heavy duty with low noise level and easy to use. I 100% recommend this.

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