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FREE GIFTS FOR A LIMITED TIME ONLY! Order today and receive the following free with your purchase:
- Free Shipping ($50 Value)
- Expedited Processing ($30 Value)
- Website Discount of $79.95 off the current discounted price (Use Code: FLASH5) ($79.95 Value)
- Free 5-year Warranty ($500 Value)
- Free Lifetime Technical Support ($500 Value)
- Free MERV-1 Filter included with your AlorAir Sentinel HD90 ($29.99 Value)
Total Extra Savings With Us Today = $1,162.34
AlorAir Sentinel HDi120 LGR Dehumidifier with Pump
Description
AlorAir Sentinel HDi120 Whole House Dehumidifier 120 Pint. It has cETL approved. Designed for smaller homes, townhomes, condominiums, basements and crawl space applications. It can also help to resolve damage to inventory and building maintenance due to dampness.
This Dehumidifier is ideal for dehumidifying your whole home removing, crawl space and basement up to 18.9 gallons (120 pints) of water per day. For your convenience, it can be ducted to your HVAC system and designed with a remote monitoring function so it is easy to access in any location. It makes this unit an ideal choice for places where remote sensing and controlling are required, It is also a good choice for sound insulation and saving space usage.
Features
High Performance and Durably Built: This Dehumidifier is Ideal for Dehumidifying your Whole Home and Basement or Sealed Crawl Space Removing up to 18.9 Gallons (120 Pints) of Water Per Day, covering 3,300 Sq.Ft. Compact and Light are also Equipped with Quality Carrier Handles.
Designed for the Modern Home: For Your Full Satisfaction, We Designed this Professional Dehumidifier with the Modern Consumer in Mind, All Special Features Make it the Best for Whole House and Crawl Space or Basement Applications, Remote Control System, Strong as the Tank, Microchannel Condenser Technology, Merv-1, and Merv-10 Filter, Low-Temperature Operation, c-ETL.
Memory Starting And Turn On/Off Automatically: This Crawl Space Dehumidifier Automatically Turns On And Off Depending On The Humidity Levels, Comes Back After a Power Failure, No Need To Turn it On Manually. Ductable And Remote Controlled, Both Inlet and Outlet can be Ducted.
Long Time Lasting: Equipped with Hydrophilic Aluminium Coils to Provide Long-Term Service Without Repair or Replacement. Just Place a Hose Over a Drain, Level-it, Plug it in, Set the Target Humidity, and You're done.
5 Years Warranty: To Give You Even More Peace of Mind, It’s Backed By a 5-Year Warranty, It has c-ETL Listed. Your 100% Satisfaction is Guaranteed with 5 Years Warranty and a Great After-Sales-Service Team Countrywide.
Specifications
- Capacity@ Saturation(90°F, 90% RH): 235 Pints/Day
- Capacity@ AHAM(80°F, 60% RH)：120 Pints/Day
- Capacity @DOE (73°F, 60% RH)：93 Pints/Day
- Size for: Up to 3,300 Sq. Ft
- Airflow: 290 CFM
- Extra Long Cord: 16.4 ft (5 m)
- Functioning Temperature Range: 33.8~104℉
- Functioning Humidity Range: 36~90%
1. Easy Touch Button Control Panel
Simple to set up: Power Key, Arrow Buttons, Continuous Mode, Manual Drain Button, Pump Trouble Warning.
SET IT AND FORGET IT control automatically starts dehumidification when humidity above the target is sensed.
2. Dehumidifier with a Pump
Your Sentinel HDi120 is equipped with an integral condensate pump designed to pump water from the dehumidifier out to the desired drain. With a 20’ lifting distance, the condensate pump gives you the freedom to drain anywhere.
3. Quickly Replace the MERV-10 Filter/MERV-1 Filter
Unplug the unit, and slide out the MERV-10/MERV-1. Replace as necessary- we recommend checking the filters at least 1x/a year. (In addition, Buy a MERV 10 for Dehumidifier accessories Replacement.)
Dehumidifier Key Design Features
1. Microchannel Condenser Technology
BUILT TO LAST with Microchannel Condenser. The use of Microchannel Condenser Technology can improve the 50% dispersion effect of the condenser, 30% heat exchange area and 50% refrigerant quantity. the efficiency of the dehumidifier can be increased.
2. Low Maintenance & Easy Operation.
Electrical Access
Unscrew the 13 screws on the side panel.
Remove the screw on the control board cover.
3. Supply and Return Duct Applications
Ducting the dehumidifier allows the unit to be in one room while conditioning an adjacent room. Both the inlet/return grille and the supply grille are designed for 10” flex ducting. (Supply and Return Duct Collar Assembly need to be purchased separately.)
Alorair Dehumidifier Remote Control
All Alorair professional Whole home dehumidifiers are designed with a remote monitoring function, which makes this unit an ideal choice for places where remote sensing and controlling are required, It is also a good choice for sound insulation and saving space usage. (Buy Separately)
User Manual Download
Thank you for visiting and shopping at Mini Split Systems Direct. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders made before 2:00 PM EST are processed within 2-3 business days. Items ordered on weekends (Saturday or Sunday) start to process and ship as early as the following business day.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
We offer standard free shipping via UPS Ground, FedEx Ground, and Freight for all orders in the United States. We do not currently ship to international locations.
| Destination | Shipping method | Processing Time | Estimated Delivery Time | Shipment cost |
| United States | Free Shipping |
2 - 3 business days | 3 - 7 days | Free |
Delivery delays can occasionally occur.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Mini Split Systems Direct is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages & Missing Items
Please inspect all packages for damaged or missing items before accepting your shipment. If any of the items are missing or appear to have any type of damage; Mark the Receipt Damaged and/or missing (write which items are missing, or damaged and describe the damage).
Only refuse the items that are damaged, keep and sign for the items that are in good condition and be sure to notate the items that are being refused for damages clearly on the delivery receipt. You must contact our Customer Service Department at info@minisplitsystemsdirect.com to report which product(s) were missing and/or refused for damages and which product(s) were accepted at the time of delivery. After our Shipping Department receives confirmation from the Freight LTL Company we will promptly ship out the replacement product(s) to you.
Although Mini Split Systems Direct is NOT responsible for shipping damage, if your item(s) do arrive damaged, please send photos to info@minisplitsystemsdirect.com and we can assist with filing a claim against the shipping carrier to cover the cost of damages.
Any damages or missing items have to be noted on the delivery receipt prior to signing for and accepting your shipment in order to file a claim. Do not let the delivery driver rush you. It is your right to inspect each and every item.
Pre-Orders, Backorders, and Out-of-Stock Items:
Mini Split Systems Direct is dedicated to sourcing any item you may need and getting it to you as quickly as possible. Any items that are out of stock, or available for Pre-Order will be noted on the product page. You are welcome to place an order for Pre-Order items, backorder items, and for items that are out of stock, and will ship them the second they become available from the manufacturer, ensuring you get the item before anyone else. If you have questions about lead times, please refer to the product page or contact us at info@minisplitsystemsdirect.com or give a call or text at 1-800-315-4345
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.
All returns are subject to a 15% restocking fee, and the purchaser is responsible for the cost of return shipping.
To start a return, you can contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345. If your return is accepted, we will either schedule a pickup or send you a return shipping label, as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
You can always contact us for any return questions at info@minisplitsystemsdirect.com, or call us at 1-800-315-4345.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. A 15% restocking fee and the cost of return shipping will be deducted from the refund. Please allow up to 10 business days for your bank or credit card company to process and post the refund to your account. If you have any questions regarding your refund, please contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345.
Cancellations
All orders canceled after 24 hours are subject to a 5% administration fee, If your order has not been shipped yet, this is the only fee you will incur. This is a fee that covers administrative and personnel fees.
If your order has been shipped, you will not be charged a 5% administration fee, the standard return procedures will apply and you will be responsible for the cost of return shipping, and a 15% restocking fee will be ducted from your refund. Refunds will only be issued to the original payment method that you used when placing your order.
Damages and issues
Please inspect all packages for damaged or missing items before accepting your shipment. If any of the items are missing or appear to have any type of damage; Mark the Receipt Damaged and/or missing (write which items are missing, or damaged and describe the damage).
Only refuse the items that are damaged, keep and sign for the items that are in good condition and be sure to notate the items that are being refused for damages clearly on the delivery receipt. You must contact our Customer Service Department at info@minisplitsystemsdirect.com to report which product(s) were missing and/or refused for damages and which product(s) were accepted at the time of delivery. After our Shipping Department receives confirmation from the Freight LTL Company we will promptly ship out the replacement product(s) to you.
Although Mini Split Systems Direct is NOT responsible for shipping damage, if your item(s) do arrive damaged, please send photos to info@minisplitsystemsdirect.com and we can assist with filing a claim against the shipping carrier to cover the cost of damages.
Any damages or missing items have to be noted on the delivery receipt prior to signing for and accepting your shipment in order to file a claim. Do not let the delivery driver rush you. It is your right to inspect each and every item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have (see return process above), and once the return is accepted, make a separate purchase for the new item.
Our goal is to consistently provide the best pricing in the marketplace online and we work very diligently to do so. If you happen to see another online shop that offers a lower price than us within six months of your date please let us know and we’ll be happy to refund the difference on your original payment method. Moreover, because we are consistently working with our suppliers to get better rates we know that you can feel very comfortable and confident that you are seeing the best prices that can be provided for the products listed on our site.
Moving forward if you find the same item that we carry on another website that has a lower price please submit that to us within six months of your purchase date and we will refund you the difference.
If it is a case of seeing a lower price on another website and we need to send a partial refund simply email us the link to the exact product and brand from our site and also the link from our competitors site so we can inspect the pricing. Again this needs to be within six months from the date of your order and we will review your submission and apply a credit if necessary.
Our Price Match Policy has some limitations:
- The item must have already been purchased from our site prior to asking for this to be reviewed and submitted.
- This does not include rebate programs or specific retailer programs such as buy three get one free type offers or any combination such as that are not eligible.
- The item will need to be in stock from the competitors site that you’re submitting the information from.
- The competitor must be an online store, they may not have a retail location, warehouse, showroom, or physical location.
- The website cannot be a wholesaler, liquidator, distributor, or auction website. Examples are eBay, Liquadation.com, Via Trading, Overstock, Wayfair, Amazon, Home Depot, Lowes, etc.
- The competitor must also be someone who has been authorized by the supplier and/or manufacturer to resell the product you are inquiring about.
- The price match will include the product listing price, but will exclude any sales tax.
Can I add a discount code to my order post-purchase?
Unfortunately were unable to add a discount code to your order after you've checked out, but, were happy to provide you with discount for your next purchase.
Can I add items to my order?
Yes, please contact us a soon as possible if you need to make changes to your order and will send an invoice for the remaining amount due. Please note this may result in you receiving your order in multiple packages, and yes, you will receive a tracking number for each package.
Can I change or modify my order?
Yes, you can change or modify your order within the first 24 hours after placing your order, after that, it will depend on the status of your order. If you need to change or modify your order, please contact us as soon as possible at info@minisplitsystemsdirect.com. If your order has already been processed and shipped, then we may be unable to change or modify your order.
Can I place my order to be delivered outside the United States?
At this time we do not ship internationally, but please contact us we may be able to accommodate you.
How can I remove items from my order?
If you need to remove items from your order, please contact us at info@minisplitsystemsdirect.com within the first 24 hours after you placed your order. After 24 hours, you are subject to a 5% fee for the item that is cancelled to cover incurred credit card processing fees. If your order has not been shipped yet, this is the only fee you will incur.
If your order has been shipped, you will not be charged a 5% administration fee, the standard return procedures will apply and you will be responsible for the cost of return shipping, and a 15% restocking fee will be ducted from your refund. Refunds will only be issued to the original payment method that you used when placing your order. For more information, please see our return & refund policy here.
Do all the products you carry come with a warranty?
Yes, every product we carry includes a manufacturer warranty. If you need help with a warranty claim, please contact us at info@minisplitsystemsdirect.com and will help you resolve any issues you are experiencing with your product.
Do you have a storefront?
At this time we do not have a storefront, we're an online only Authorized Dealer for all the brand we carry. We do have plans to open a storefront in the future.
How do I check the status of my order?
After placing your order you'll receive a confirmation email, and after a Shipment Confirmation email once your order has shipped which will contain your tracking number(s). The tracking number will be active within 24 hours. If you have any other questions regarding the status of your order please contact us at info@minisplitsystemsdirect.com or message us by live chat.
How long is shipping and delivery?
All orders made before 2:00 PM EST are processed within 2 - 3 business days. Items ordered on weekends (Saturday or Sunday) start to process and ship as early as the following business day. Estimated delivery time is 3 - 7 days.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Who do you ship with?
We offer standard free shipping via UPS Ground, FedEx Ground, and Freight for all orders in the United States.
How long will it take to receive my refund?
Please allow up to 10 business days for your bank or credit card company to process and post the refund to your account. If you have any questions regarding your refund, please contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345.
What is your return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.
All returns are subject to a 15% restocking fee, and the purchaser is responsible for the cost of return shipping.
To start a return, you can contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345. If your return is accepted, we will either schedule a pickup or send you a return shipping label, as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted. Please see our full return & refund policy here.
What forms of payment do you accept?
We accept all credit cards, PayPal, Apple Pay, and you can pay in installments with Sezzle at checkout.
What should I do if my order is damaged or I'm missing items?
Please contact us within 48 hours of receiving your order at info@minisplitsystemsdirect.com and we'll resolve the issue ASAP.
What should I do if my order was marked as delivered but I haven't received it?
Although we cannot control what happens once your order leaves the warehouse and is in the hands of the shipping carrier, we will do everything we can to make sure you receive your order. If you have not received your order, please contact us at info@minisplitsystemsdirect.com with your order number, and provide us with any details that may help and rest assured, we will resolve the issue.
I’m having trouble tracking my order. What should I do?
If your order has just been shipped, please wait 24 hours for your tracking number to be updated properly with your latest tracking information. If after 24 hours your tracking information is not populating, please contact us at info@minisplitsystemsdirect.com and we will be more than happy to assist you.
Description
FREE GIFTS FOR A LIMITED TIME ONLY! Order today and receive the following free with your purchase:
- Free Shipping ($50 Value)
- Expedited Processing ($30 Value)
- Website Discount of $79.95 off the current discounted price (Use Code: FLASH5) ($79.95 Value)
- Free 5-year Warranty ($500 Value)
- Free Lifetime Technical Support ($500 Value)
- Free MERV-1 Filter included with your AlorAir Sentinel HD90 ($29.99 Value)
Total Extra Savings With Us Today = $1,162.34
AlorAir Sentinel HDi120 LGR Dehumidifier with Pump
Description
AlorAir Sentinel HDi120 Whole House Dehumidifier 120 Pint. It has cETL approved. Designed for smaller homes, townhomes, condominiums, basements and crawl space applications. It can also help to resolve damage to inventory and building maintenance due to dampness.
This Dehumidifier is ideal for dehumidifying your whole home removing, crawl space and basement up to 18.9 gallons (120 pints) of water per day. For your convenience, it can be ducted to your HVAC system and designed with a remote monitoring function so it is easy to access in any location. It makes this unit an ideal choice for places where remote sensing and controlling are required, It is also a good choice for sound insulation and saving space usage.
Features
High Performance and Durably Built: This Dehumidifier is Ideal for Dehumidifying your Whole Home and Basement or Sealed Crawl Space Removing up to 18.9 Gallons (120 Pints) of Water Per Day, covering 3,300 Sq.Ft. Compact and Light are also Equipped with Quality Carrier Handles.
Designed for the Modern Home: For Your Full Satisfaction, We Designed this Professional Dehumidifier with the Modern Consumer in Mind, All Special Features Make it the Best for Whole House and Crawl Space or Basement Applications, Remote Control System, Strong as the Tank, Microchannel Condenser Technology, Merv-1, and Merv-10 Filter, Low-Temperature Operation, c-ETL.
Memory Starting And Turn On/Off Automatically: This Crawl Space Dehumidifier Automatically Turns On And Off Depending On The Humidity Levels, Comes Back After a Power Failure, No Need To Turn it On Manually. Ductable And Remote Controlled, Both Inlet and Outlet can be Ducted.
Long Time Lasting: Equipped with Hydrophilic Aluminium Coils to Provide Long-Term Service Without Repair or Replacement. Just Place a Hose Over a Drain, Level-it, Plug it in, Set the Target Humidity, and You're done.
5 Years Warranty: To Give You Even More Peace of Mind, It’s Backed By a 5-Year Warranty, It has c-ETL Listed. Your 100% Satisfaction is Guaranteed with 5 Years Warranty and a Great After-Sales-Service Team Countrywide.
Specifications
- Capacity@ Saturation(90°F, 90% RH): 235 Pints/Day
- Capacity@ AHAM(80°F, 60% RH)：120 Pints/Day
- Capacity @DOE (73°F, 60% RH)：93 Pints/Day
- Size for: Up to 3,300 Sq. Ft
- Airflow: 290 CFM
- Extra Long Cord: 16.4 ft (5 m)
- Functioning Temperature Range: 33.8~104℉
- Functioning Humidity Range: 36~90%
1. Easy Touch Button Control Panel
Simple to set up: Power Key, Arrow Buttons, Continuous Mode, Manual Drain Button, Pump Trouble Warning.
SET IT AND FORGET IT control automatically starts dehumidification when humidity above the target is sensed.
2. Dehumidifier with a Pump
Your Sentinel HDi120 is equipped with an integral condensate pump designed to pump water from the dehumidifier out to the desired drain. With a 20’ lifting distance, the condensate pump gives you the freedom to drain anywhere.
3. Quickly Replace the MERV-10 Filter/MERV-1 Filter
Unplug the unit, and slide out the MERV-10/MERV-1. Replace as necessary- we recommend checking the filters at least 1x/a year. (In addition, Buy a MERV 10 for Dehumidifier accessories Replacement.)
Dehumidifier Key Design Features
1. Microchannel Condenser Technology
BUILT TO LAST with Microchannel Condenser. The use of Microchannel Condenser Technology can improve the 50% dispersion effect of the condenser, 30% heat exchange area and 50% refrigerant quantity. the efficiency of the dehumidifier can be increased.
2. Low Maintenance & Easy Operation.
Electrical Access
Unscrew the 13 screws on the side panel.
Remove the screw on the control board cover.
3. Supply and Return Duct Applications
Ducting the dehumidifier allows the unit to be in one room while conditioning an adjacent room. Both the inlet/return grille and the supply grille are designed for 10” flex ducting. (Supply and Return Duct Collar Assembly need to be purchased separately.)
Alorair Dehumidifier Remote Control
All Alorair professional Whole home dehumidifiers are designed with a remote monitoring function, which makes this unit an ideal choice for places where remote sensing and controlling are required, It is also a good choice for sound insulation and saving space usage. (Buy Separately)
User Manual Download
Shipping Policy
Thank you for visiting and shopping at Mini Split Systems Direct. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders made before 2:00 PM EST are processed within 2-3 business days. Items ordered on weekends (Saturday or Sunday) start to process and ship as early as the following business day.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
We offer standard free shipping via UPS Ground, FedEx Ground, and Freight for all orders in the United States. We do not currently ship to international locations.
| Destination | Shipping method | Processing Time | Estimated Delivery Time | Shipment cost |
| United States | Free Shipping |
2 - 3 business days | 3 - 7 days | Free |
Delivery delays can occasionally occur.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Mini Split Systems Direct is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages & Missing Items
Please inspect all packages for damaged or missing items before accepting your shipment. If any of the items are missing or appear to have any type of damage; Mark the Receipt Damaged and/or missing (write which items are missing, or damaged and describe the damage).
Only refuse the items that are damaged, keep and sign for the items that are in good condition and be sure to notate the items that are being refused for damages clearly on the delivery receipt. You must contact our Customer Service Department at info@minisplitsystemsdirect.com to report which product(s) were missing and/or refused for damages and which product(s) were accepted at the time of delivery. After our Shipping Department receives confirmation from the Freight LTL Company we will promptly ship out the replacement product(s) to you.
Although Mini Split Systems Direct is NOT responsible for shipping damage, if your item(s) do arrive damaged, please send photos to info@minisplitsystemsdirect.com and we can assist with filing a claim against the shipping carrier to cover the cost of damages.
Any damages or missing items have to be noted on the delivery receipt prior to signing for and accepting your shipment in order to file a claim. Do not let the delivery driver rush you. It is your right to inspect each and every item.
Pre-Orders, Backorders, and Out-of-Stock Items:
Mini Split Systems Direct is dedicated to sourcing any item you may need and getting it to you as quickly as possible. Any items that are out of stock, or available for Pre-Order will be noted on the product page. You are welcome to place an order for Pre-Order items, backorder items, and for items that are out of stock, and will ship them the second they become available from the manufacturer, ensuring you get the item before anyone else. If you have questions about lead times, please refer to the product page or contact us at info@minisplitsystemsdirect.com or give a call or text at 1-800-315-4345
Return and Refund Policy
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.
All returns are subject to a 15% restocking fee, and the purchaser is responsible for the cost of return shipping.
To start a return, you can contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345. If your return is accepted, we will either schedule a pickup or send you a return shipping label, as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
You can always contact us for any return questions at info@minisplitsystemsdirect.com, or call us at 1-800-315-4345.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. A 15% restocking fee and the cost of return shipping will be deducted from the refund. Please allow up to 10 business days for your bank or credit card company to process and post the refund to your account. If you have any questions regarding your refund, please contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345.
Cancellations
All orders canceled after 24 hours are subject to a 5% administration fee, If your order has not been shipped yet, this is the only fee you will incur. This is a fee that covers administrative and personnel fees.
If your order has been shipped, you will not be charged a 5% administration fee, the standard return procedures will apply and you will be responsible for the cost of return shipping, and a 15% restocking fee will be ducted from your refund. Refunds will only be issued to the original payment method that you used when placing your order.
Damages and issues
Please inspect all packages for damaged or missing items before accepting your shipment. If any of the items are missing or appear to have any type of damage; Mark the Receipt Damaged and/or missing (write which items are missing, or damaged and describe the damage).
Only refuse the items that are damaged, keep and sign for the items that are in good condition and be sure to notate the items that are being refused for damages clearly on the delivery receipt. You must contact our Customer Service Department at info@minisplitsystemsdirect.com to report which product(s) were missing and/or refused for damages and which product(s) were accepted at the time of delivery. After our Shipping Department receives confirmation from the Freight LTL Company we will promptly ship out the replacement product(s) to you.
Although Mini Split Systems Direct is NOT responsible for shipping damage, if your item(s) do arrive damaged, please send photos to info@minisplitsystemsdirect.com and we can assist with filing a claim against the shipping carrier to cover the cost of damages.
Any damages or missing items have to be noted on the delivery receipt prior to signing for and accepting your shipment in order to file a claim. Do not let the delivery driver rush you. It is your right to inspect each and every item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have (see return process above), and once the return is accepted, make a separate purchase for the new item.
Price Match Policy
Our goal is to consistently provide the best pricing in the marketplace online and we work very diligently to do so. If you happen to see another online shop that offers a lower price than us within six months of your date please let us know and we’ll be happy to refund the difference on your original payment method. Moreover, because we are consistently working with our suppliers to get better rates we know that you can feel very comfortable and confident that you are seeing the best prices that can be provided for the products listed on our site.
Moving forward if you find the same item that we carry on another website that has a lower price please submit that to us within six months of your purchase date and we will refund you the difference.
If it is a case of seeing a lower price on another website and we need to send a partial refund simply email us the link to the exact product and brand from our site and also the link from our competitors site so we can inspect the pricing. Again this needs to be within six months from the date of your order and we will review your submission and apply a credit if necessary.
Our Price Match Policy has some limitations:
- The item must have already been purchased from our site prior to asking for this to be reviewed and submitted.
- This does not include rebate programs or specific retailer programs such as buy three get one free type offers or any combination such as that are not eligible.
- The item will need to be in stock from the competitors site that you’re submitting the information from.
- The competitor must be an online store, they may not have a retail location, warehouse, showroom, or physical location.
- The website cannot be a wholesaler, liquidator, distributor, or auction website. Examples are eBay, Liquadation.com, Via Trading, Overstock, Wayfair, Amazon, Home Depot, Lowes, etc.
- The competitor must also be someone who has been authorized by the supplier and/or manufacturer to resell the product you are inquiring about.
- The price match will include the product listing price, but will exclude any sales tax.
FAQ
Can I add a discount code to my order post-purchase?
Unfortunately were unable to add a discount code to your order after you've checked out, but, were happy to provide you with discount for your next purchase.
Can I add items to my order?
Yes, please contact us a soon as possible if you need to make changes to your order and will send an invoice for the remaining amount due. Please note this may result in you receiving your order in multiple packages, and yes, you will receive a tracking number for each package.
Can I change or modify my order?
Yes, you can change or modify your order within the first 24 hours after placing your order, after that, it will depend on the status of your order. If you need to change or modify your order, please contact us as soon as possible at info@minisplitsystemsdirect.com. If your order has already been processed and shipped, then we may be unable to change or modify your order.
Can I place my order to be delivered outside the United States?
At this time we do not ship internationally, but please contact us we may be able to accommodate you.
How can I remove items from my order?
If you need to remove items from your order, please contact us at info@minisplitsystemsdirect.com within the first 24 hours after you placed your order. After 24 hours, you are subject to a 5% fee for the item that is cancelled to cover incurred credit card processing fees. If your order has not been shipped yet, this is the only fee you will incur.
If your order has been shipped, you will not be charged a 5% administration fee, the standard return procedures will apply and you will be responsible for the cost of return shipping, and a 15% restocking fee will be ducted from your refund. Refunds will only be issued to the original payment method that you used when placing your order. For more information, please see our return & refund policy here.
Do all the products you carry come with a warranty?
Yes, every product we carry includes a manufacturer warranty. If you need help with a warranty claim, please contact us at info@minisplitsystemsdirect.com and will help you resolve any issues you are experiencing with your product.
Do you have a storefront?
At this time we do not have a storefront, we're an online only Authorized Dealer for all the brand we carry. We do have plans to open a storefront in the future.
How do I check the status of my order?
After placing your order you'll receive a confirmation email, and after a Shipment Confirmation email once your order has shipped which will contain your tracking number(s). The tracking number will be active within 24 hours. If you have any other questions regarding the status of your order please contact us at info@minisplitsystemsdirect.com or message us by live chat.
How long is shipping and delivery?
All orders made before 2:00 PM EST are processed within 2 - 3 business days. Items ordered on weekends (Saturday or Sunday) start to process and ship as early as the following business day. Estimated delivery time is 3 - 7 days.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Who do you ship with?
We offer standard free shipping via UPS Ground, FedEx Ground, and Freight for all orders in the United States.
How long will it take to receive my refund?
Please allow up to 10 business days for your bank or credit card company to process and post the refund to your account. If you have any questions regarding your refund, please contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345.
What is your return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.
All returns are subject to a 15% restocking fee, and the purchaser is responsible for the cost of return shipping.
To start a return, you can contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345. If your return is accepted, we will either schedule a pickup or send you a return shipping label, as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted. Please see our full return & refund policy here.
What forms of payment do you accept?
We accept all credit cards, PayPal, Apple Pay, and you can pay in installments with Sezzle at checkout.
What should I do if my order is damaged or I'm missing items?
Please contact us within 48 hours of receiving your order at info@minisplitsystemsdirect.com and we'll resolve the issue ASAP.
What should I do if my order was marked as delivered but I haven't received it?
Although we cannot control what happens once your order leaves the warehouse and is in the hands of the shipping carrier, we will do everything we can to make sure you receive your order. If you have not received your order, please contact us at info@minisplitsystemsdirect.com with your order number, and provide us with any details that may help and rest assured, we will resolve the issue.
I’m having trouble tracking my order. What should I do?
If your order has just been shipped, please wait 24 hours for your tracking number to be updated properly with your latest tracking information. If after 24 hours your tracking information is not populating, please contact us at info@minisplitsystemsdirect.com and we will be more than happy to assist you.
12,000 BTU 25 SEER ACiQ Platinum Single Zone Slim Ceiling Cassette Mini Split System w/ Extreme Heat
Line Set Length
12,000 BTU 25.5 SEER ACiQ Platinum Single Zone Ceiling Cassette Mini Split System w/ Extreme Heat
Installation Kit Options
12,000 BTU 25.5 SEER ACiQ Platinum Single Zone Wall Mount Mini Split System - Extreme Heat - WiFi Enabled
Installation Kit Options
12,000 BTU 25.5 SEER2 ACiQ Platinum Single Zone Floor Mount Mini Split System w/ Extreme Heat
Installation Kit Options
12,000 BTU 25 SEER ACiQ Platinum Single Zone Slim Ceiling Cassette Mini Split System w/ Extreme Heat
Line Set Length
12,000 BTU 25.5 SEER ACiQ Platinum Single Zone Ceiling Cassette Mini Split System w/ Extreme Heat
Installation Kit Options
12,000 BTU 25.5 SEER ACiQ Platinum Single Zone Wall Mount Mini Split System - Extreme Heat - WiFi Enabled
Installation Kit Options
12,000 BTU 25.5 SEER2 ACiQ Platinum Single Zone Floor Mount Mini Split System w/ Extreme Heat
Installation Kit Options
12,000 BTU 25 SEER ACiQ Platinum Single Zone Slim Ceiling Cassette Mini Split System w/ Extreme Heat
Line Set Length
12,000 BTU 25.5 SEER ACiQ Platinum Single Zone Ceiling Cassette Mini Split System w/ Extreme Heat
Installation Kit Options
12,000 BTU 25.5 SEER ACiQ Platinum Single Zone Wall Mount Mini Split System - Extreme Heat - WiFi Enabled
Installation Kit Options
12,000 BTU 25.5 SEER2 ACiQ Platinum Single Zone Floor Mount Mini Split System w/ Extreme Heat
Installation Kit Options
Customer Reviews
As I have mentioned in a previous review, my Aloair dehumidifier stopped working after only four months. It was one month past the labor-parts warranty due to a move in April 2022 when I submitted a claim. The shipping portion of the claim was no longer covered and would be an extra $400 to ship my unit for repair or pay an additional $400 for a replacement unit. However, the rep at Mini Split Systems Direct, Reggie, was able to get the fee for the replacement waived. Mini Split Systems Direct stood behind their product and I am very satisfied with the results. Very few companies would do this for their customers.
We live in a house built in 1940. The walls are rock, and 13" thick, so no moisture barrier or insulation. Same goes for the slab; nothing to stop moisture coming through. The house has always smelled musty. My wife is allergic to mold, so I needed to reduce the moisture inside the house in order to make it an unfavorable environment for mold growth. When I got the unit, it was plug and play: Just route the drainage hose to the outside, plug into power, turn it on, and let it get to work. Even without ducting, the humidity level in the most distant room reduced to 55% (with the humidity level set at 45%).
Over the past few weeks, I have been ducting it into my HVAC, which could never bring the humidity below 80% (we live in Florida, near Gainesville). I first plumbed the exhaust (dry air) into the return at the base of the air handler. That move brought the humidity in the most distant room to 50%. Next, I bought 75 feet of Cat 8 cable, and installed the remote control near my HVAC thermostat. That worked perfectly. Finally, I cut an opening to my HVAC return 8 feet above where I connected the output duct, and ran flexible 10" ducting (Rubber-Cal HVAC Ventilation-Flex) to the intake on the dehumidifier. I now have even humidity throughout the house. With the remote set at 45%, the RH runs between 42% and 47% in every room. The unit itself is quiet, especially with the ducting connected. I can't wait for summer, when the humidity is so high, you need gills to breathe.
*The remote control is convenient. I mounted it at 60" above the floor, which is the same level as the HVAC thermostat. The screen is readable from eye level, below eye level, and from either side. It is unreadable from above. I'm 6', and I have to read it from an angle, or stoop to see straight on. If you buy the remote, consider mounting it so the tallest user can see it at eye level. BTW, the CAT 8 is backwards compatible with CAT 5a (supplied), and the 75 foot cable works fine.
*There are auxiliary electrical connections on the cabinet
*The controls give you the option of running the unit continuously. I'm guessing this means the fan will run continuously, and the dehumidification function will cycle on as needed.
I'm pleased with the dehumidifier. Our home is so much more comfortable! The user manual could stand some improvement.
The first photo is the installation into my HVAC system. The next photo is the remote viewed at eye level (with me crouching to view). The next photo is the screen when it is below eye level.
I recently upgraded my crawlspace dehumidifier to the ALORAIR Sentinel HDi120. It was easy to install, and came with a long power cord and plenty of tubing to run the condensate line outside. I really like the two filter system (the thicker piece is the MERV-10). It wasn't too heavy or awkward to get the unit into position and mount it on some unistrut suspended from the joists. I was also impressed by the packaging... it has an outer shell with foam protection and then an inner box with additional foam. Since installation, the humidity in my crawlspace has been kept at 48%. It's compatible with a remote control too, which I may add so I can check the status or adjust the set point without going into the crawl space. The unit is not too loud either. Overall, I'm very happy with the purchase and the product.
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Let customers speak for us
May personal experience, used this product on 2 installations of Pioneer Mini Splits on my home. Following the directions I prepared both units, one can each unit, and also checked for leaks afterwards. No leaks detected and both systems have been operating properly. Follow-up check several weeks later to re inspect for leaks showed no leaks and pressure readings were excellent. In my case, the product worked as advertised and I am satisfied.
Thanks Mr kool
A great full system replacement at a respectable price. Received system a day sooner than expected. Would recommend this setup for anyone replacing their old inefficient heat pump.
Very well thought out product. I turned this from an upflow unit to a downflow with a 10kw heat strip. The air handler unit was a perfect fit from my old one (35 year old Lennox) so I didn’t have to do any sheet metal work which was nice. I used the 25 ft diy lineset which I was impressed with the no kink lineset. Made it much easier to make bends without kinking. Hooking up the lineset to the A coil and condenser was a breeze. I was impressed with the design, they put a lot of work into making this an install friendly unit. Their technical support was very knowledgeable. I’ve only been able to run the heat pump, the unit has very good air flow. If they were a little bit cheaper on their gas furnace units I would start putting these in my rentals.
I was pleased to find this kit for my heat pump replacement project. I’ve never done any ductwork, so was reluctant, but was pleasantly amazed at the finished job using this kit. The secret is to first do layout drawings for what you need, then factor in the overlaps, and then double check before you start cutting.
Order came very quick, 3 day and damage free. I installed the unit and it’s working great.
Four years ago I paid $12,000 to replace my AC central unit for my home 8100 ft.² , the unit doesn’t work in every room so I decided to buy eight Mr. cool units and place them around my home. My home has never been so comfortable, cool in the summer and warm in the winter and I live in Utah and it gets below 28° and Mr. cool still warms the rooms that I needs. Thousand percent satisfied
Efficient, quiet, wifi controls, what’s not to like
Very nice product made life a lot better
Efficient, quiet, wifi controls, what’s not to like
This unit surpassed every expectation I had. I researched mini splits for a year. (Barn rehab) I talked to people that have them and read a ton of reviews. I was told it is all about customer service. I got someone on the phone while my heating and cooling guy was standing right there.☆☆☆☆☆!! Then he made the simple connections and turned it on. I am in complete awe. Within 5 minutes the area was warming. I bought 24,000 btu for my 1000sqft area and it is outstanding. Now I will wait to see how efficient it is on electric. Fingers crossed. I would highly recommend this unit!!
Purchased 24KBtu unit for a 14x65 2Br Mobile Home. Relatively straightforward installation, but not for everyone. I made a dumb mistake in wiring between the indoor unit and outdoor, resulting in an error, so I called Mini Split Systems Direct up and we got it resolved. Purchased a vacuum pump, gauges, and line set covers from Mini Split Systems Direct to complete the project.
It has worked great since I rectified my wiring mistake. It's only been in heat mode (Jan in NC), and generates impressive heat and airflow at next to zero noise. The condenser unit outside is also very quiet. Time will tell on the reliability and efficiency, but everything I've seen thus far makes me optimistic.
Pretty quiet and compact unit, managed to DIY install 3 ton myself including ductwork, custom plenums and new electrical / drainage / thermostat wiring in 3 full weekends. Quick connect lineset made this possible (no vacuum or soldering needed!) Seems to be pretty efficient so far (northern california climate)
I take pride in my work and feel confident that my install was done better then hiring an HVAC company. I know many in that profession get their feelings hurt when you bring up doing it yourself. Was quoted $9k for system replacement and I was able to do for less than $4k. This is not for your average DYI person as custom duct work and electrical upgrades will likely be needed. I had about 31 hours into this replacement. That includes tarring out, pouring concrete pad, custom duct work, electrical upgrades, and system calibration. If your line set length is going to be close I recommend going up a size. I had planned to have about 6ft extra but due to line hookup locations I had just the right amount.
I had to call Mini Split Systems Direct support to ask about my thermostat compatibility and they were helpful.
I'm very happy with the results of this unit. The ac works amazingly well compared to the older carrier air conditioner. The lines were very hard to bend without damage and I would suggest have a line-set with elbows where needed installed. The unit is very quiet and worked with my Nest Thermostat.
What customers think about the store
Customers generally had positive experiences with this store, praising the quality of products, reasonable prices, efficient delivery, and helpful customer service. Many found the systems easy to install themselves with the guidance provided, though some prefe...