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27,000 BTU 22 SEER ACiQ Extreme Heat Mini Split System w/ 18k Central Ducted Air Handlers and 9k Wall Mount

SKU: ACIQ-27Z-HH-M3B / ACiQ-09W-HH-MC / ACiQ-18AHB-HH-M
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27,000 BTU 22 SEER ACiQ Extreme Heat Mini Split System w/ 18k Central Ducted Air Handlers and 9k Wall Mount

ACiQ's multi-zone mini-split systems are designed to provide you with intelligent technology and superior comfort, all at a reasonable cost. With the ACiQ Extreme Heat multi-zone series 27,000 BTU 22 SEER Mini Split System w/ 9k Wall Mount and 18k Ducted Air Handlers, you benefit from higher SEER and better low ambient (extreme heat) performance compared to the competition. The 18k ducted air handler can be integrated into existing ductwork, while the 9k wall-mounted unit is positioned high on the wall, delivering heating and cooling to spaces without ductwork, such as additions, basements, or garages. Both units utilize the same outdoor condenser, offering a flexible and comprehensive system tailored to fit your space.

27,000 BTU ACiQ Multi Zone Condenser​ w/ Max Heat

The 27,000 BTU, ACIQ-27Z-HH-M3B is designed to easily support up to 3 air handlers at up to 1.25 times the condenser BTU rating, or 33,750 BTU across all air handlers. This adaptive, inverter condenser is constantly self-adjusting to provide the precise amount of heating or cooling needed to maintain your desired temperature in each room or zone. You can set different temperatures room by room, even turn off heating and cooling in unused areas. This, combined with a high efficiency rating of 23 SEER2, means you are buying a system designed to intelligently save you money both up front and over the lifetime of the unit.

Features:

  • 27,000 BTU, 23 SEER2 multi zone heat pump condenser
  • Designed to function with up to 3 attached air handlers
  • Efficient cooling from -22°F to 122°F outdoor temperatures
  • Efficient heating from -22°F to 75°F outdoor temperatures
  • Integrated Max Heat technology with base pan heater
  • Gold Fin full-protection coating on condenser coil
  • Quiet operation at even the highest workloads

9,000 BTU ACiQ Platinum Multi Zone Air Handler w/ WiFi​

Enjoy whisper quiet cooling and heating from a lightweight, attractive High Wall. Turn that hard to heat and cool area into a comfortable space and a welcome retreat. This air handler can handle small to medium sized rooms using adaptive technology to constantly monitor and maintain your ideal temperature no matter what the weather outside.

Features:

  • 9,000 BTU wall mounted air handler with included remote control
  • WiFi capable using the free Net Home Plus app, Google Home, or Alexa
  • Easy maintenance and installation
  • Multizone compatible heat or cool multiple rooms on one outdoor unit
  • Enhanced Dry mode, intelligent sleep mode, power save mode.

18,000 BTU ACiQ Multi Zone Ducted Air Handler

The ACiQ Ductless Multi Zone air handlers seamlessly connect to your existing ductwork, allowing you to combine ducted heating and cooling with traditional mini split air handlers. This comprehensive system, powered by a single outside condenser, ensures maximum comfort, energy efficiency, and zoned control for independent temperature regulation in different areas of your home. The indoor units draw power from the outdoor condenser, eliminating the need for additional circuits unless you choose to install optional electric backup heat. These air handlers are particularly suitable for homes that have existing ductwork in some areas but lack it in others, such as finished basements, attics, or additions.

Features:

  • 18,000 BTU, 1.5 Ton central ducted air handler
  • Matches with Multi Zone and Platinum Single Zone condensers
  • Can be used as part of a Multi Zone system with other air handlers
  • Variable DC blower
  • Upflow, downflow, horizontal left or right
  • Manufactured home and mobile home approved
  • Wired controller included, with remote control for setup
  • Can be wired to 24V thermostats
  • Wifi compatible with optional KJR-120N controller

    Condenser Specifications:

    Brand ACIQ
    SKU ACIQ-27Z-HH-M3B
    Refrigerant Charge 75'
    Weight (in lbs) 167.550000
    AHRI Certificate Number 207825579
    HSPF 10.4
    Cooling BTU 28000 BTU
    Heating BTU 28000 BTU
    Decibel Level (dBA) 62.3
    Electric Heat Heat Pump
    Energy Star Yes
    Refrigerant R410A
    SEER1 (Efficiency) 21-22
    SEER2 (Efficiency) 23
    EER 13
    Compressor Type Rotary
    Liquid Line 1/4" (3)
    Suction Line 3/8" (2) 1/2 (1)
    Electrical 208/230V 1 Phase 60 Hz
    Max Breaker Size 45 Amps
    Min. Breaker Size 30 Amps
    Tonnage 2 Ton to 2.5 Ton
    BTU/Tonnage 27,000 BTU/2.25 Ton
    Mini-Split Type Wall Mounted
    Zone Compatibility Multi Zone
    Ambient Temperature Range -22 ~ 122
    Height 31-9/10"
    Width 37-1/4"
    Depth 16-1/5"
    Warranty 12 year compressor, 7 year parts with online registration
    Safety Information PROPOSITION 65 WARNING


    9K BTU Air Handler Specifications:

    Brand ACIQ
    SKU ACiQ-09W-HH-MC
    Weight (in lbs) 22.700000
    Cooling BTU 9000 BTU
    Heating BTU 10000 BTU
    Maximum CFM 247
    Decibel Level (dBA) 38
    Electric Heat Heat Pump
    Refrigerant R410A
    SEER1 (Efficiency) 23-24
    SEER2 (Efficiency) 22.3
    Liquid Line 1/4"
    Suction Line 3/8"
    Electrical 208/230V 1 Phase 60 Hz
    BTU/Tonnage 9,000 BTU/0.75 Ton
    Mini-Split Type Wall Mounted
    Zone Compatibility Multi Zone
    Height 11-4/5"
    Width 33-2/5"
    Depth 9-1/5"
    Warranty 12 year compressor, 7 year parts with online registration
    Safety Information PROPOSITION 65 WARNING


    18K BTU Ducted Air Handler Specifications:

    Brand ACIQ
    SKU ACIQ-18AHB-HH-M
    Refrigerant Charge 25'
    Weight (in lbs) 127.210000
    HSPF2 9.6
    Cooling BTU 18000 BTU
    Heating BTU 18000 BTU
    Maximum CFM 617
    Decibel Level (dBA) 39
    Electric Heat Heat Pump
    Electric Backup Heat Capabilities (Optional) 5 Kilowatts, 10 Kilowatts
    Energy Star Yes
    Refrigerant R410A
    SEER2 (Efficiency) 17.5
    Liquid Line 1/4"
    Suction Line 1/2"
    Electrical 208/230V 1 Phase 60 Hz
    Max Breaker Size 25
    Min. Breaker Size 20
    Tonnage 1.5 Ton
    System Tonnage 1.5 Ton
    BTU/Tonnage 18,000 BTU/1.5 Ton
    Mini-Split Type Multi-Positional
    Zone Compatibility Single Zone
    Height 45"
    Width 21.02"
    Depth 17.52"
    Warranty 12 year compressor, 7 year parts with online registration
    Safety Information PROPOSITION 65 WARNING


    Product Information and Guides:

    Condenser

    9K BTU Air Handler

    18K BTU Ducted Air Handler

     

    Thank you for visiting and shopping at Mini Split Systems Direct. Following are the terms and conditions that constitute our Shipping Policy.

    Domestic Shipping Policy

    Shipment processing time

    All orders made before 2:00 PM EST are processed within 2-3 business days. Items ordered on weekends (Saturday or Sunday) start to process and ship as early as the following business day.

    If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

    Shipping rates & delivery estimates

    We offer standard free shipping via UPS Ground, FedEx Ground, and Freight for all orders in the United States. We do not currently ship to international locations. 

    Destination Shipping method Processing Time Estimated Delivery Time Shipment cost
    United States Free Shipping
    2 - 3 business days 3 - 7 days Free


    Delivery delays can occasionally occur.

    Shipment confirmation & Order tracking

    You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

    Customs, Duties and Taxes

    Mini Split Systems Direct is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

    Damages & Missing Items

    Please inspect all packages for damaged or missing items before accepting your shipment. If any of the items are missing or appear to have any type of damage; Mark the Receipt Damaged and/or missing (write which items are missing, or damaged and describe the damage).


    Only refuse the items that are damaged, keep and sign for the items that are in good condition and be sure to notate the items that are being refused for damages clearly on the delivery receipt. You must contact our Customer Service Department at info@minisplitsystemsdirect.com to report which product(s) were missing and/or refused for damages and which product(s) were accepted at the time of delivery. After our Shipping Department receives confirmation from the Freight LTL Company we will promptly ship out the replacement product(s) to you.

    Although Mini Split Systems Direct is NOT responsible for shipping damage, if your item(s) do arrive damaged, please send photos to info@minisplitsystemsdirect.com  and we can assist with filing a claim against the shipping carrier to cover the cost of damages.

    Any damages or missing items have to be noted on the delivery receipt prior to signing for and accepting your shipment in order to file a claim. Do not let the delivery driver rush you. It is your right to inspect each and every item.

    Pre-Orders, Backorders, and Out-of-Stock Items:

    Mini Split Systems Direct is dedicated to sourcing any item you may need and getting it to you as quickly as possible. Any items that are out of stock, or available for Pre-Order will be noted on the product page. You are welcome to place an order for Pre-Order items, backorder items, and for items that are out of stock, and will ship them the second they become available from the manufacturer, ensuring you get the item before anyone else. If you have questions about lead times, please refer to the product page or contact us at info@minisplitsystemsdirect.com or give a call or text at 1-800-315-4345

     

    Returns

    We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

    To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.

    All returns are subject to a 15% restocking fee, and the purchaser is responsible for the cost of return shipping.

    To start a return, you can contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345. If your return is accepted, we will either schedule a pickup or send you a return shipping label, as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

    You can always contact us for any return questions at info@minisplitsystemsdirect.com, or call us at 1-800-315-4345.

    Refunds

    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. A 15% restocking fee and the cost of return shipping will be deducted from the refundPlease allow up to 10 business days for your bank or credit card company to process and post the refund to your account. If you have any questions regarding your refund, please contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345.

    Cancellations

    All orders canceled after 24 hours are subject to a 5% administration fee, If your order has not been shipped yet, this is the only fee you will incur. This is a fee that covers administrative and personnel fees.

    If your order has been shipped, you will not be charged a 5% administration fee, the standard return procedures will apply and you will be responsible for the cost of return shipping, and a 15% restocking fee will be ducted from your refund. Refunds will only be issued to the original payment method that you used when placing your order.

    Damages and issues

    Please inspect all packages for damaged or missing items before accepting your shipment. If any of the items are missing or appear to have any type of damage; Mark the Receipt Damaged and/or missing (write which items are missing, or damaged and describe the damage).

    Only refuse the items that are damaged, keep and sign for the items that are in good condition and be sure to notate the items that are being refused for damages clearly on the delivery receipt. You must contact our Customer Service Department at info@minisplitsystemsdirect.com to report which product(s) were missing and/or refused for damages and which product(s) were accepted at the time of delivery. After our Shipping Department receives confirmation from the Freight LTL Company we will promptly ship out the replacement product(s) to you.

    Although Mini Split Systems Direct is NOT responsible for shipping damage, if your item(s) do arrive damaged, please send photos to info@minisplitsystemsdirect.com  and we can assist with filing a claim against the shipping carrier to cover the cost of damages.

    Any damages or missing items have to be noted on the delivery receipt prior to signing for and accepting your shipment in order to file a claim. Do not let the delivery driver rush you. It is your right to inspect each and every item. 

    Exchanges

    The fastest way to ensure you get what you want is to return the item you have (see return process above), and once the return is accepted, make a separate purchase for the new item.

     

    Our goal is to consistently provide the best pricing in the marketplace online and we work very diligently to do so. If you happen to see another online shop that offers a lower price than us within six months of your date please let us know and we’ll be happy to refund the difference on your original payment method. Moreover, because we are consistently working with our suppliers to get better rates we know that you can feel very comfortable and confident that you are seeing the best prices that can be provided for the products listed on our site.

    Moving forward if you find the same item that we carry on another website that has a lower price please submit that to us within six months of your purchase date and we will refund you the difference.

    If it is a case of seeing a lower price on another website and we need to send a partial refund simply email us the link to the exact product and brand from our site and also the link from our competitors site so we can inspect the pricing. Again this needs to be within six months from the date of your order and we will review your submission and apply a credit if necessary.

    Our 100% Shoppers Best Price Guarantee has some limitations:

    • The item must have already been purchased from our site prior to asking for this to be reviewed and submitted.
    • This does not include rebate programs or specific retailer programs such as buy three get one free type offers or any combination such as that are not eligible.
    • The item will need to be in stock from the competitors site that you’re submitting the information from.
    • The competitor must be an online store, they may not have a retail location, warehouse, showroom, or physical location.
    • The website cannot be a wholesaler, liquidator, distributor, or auction website. Examples are eBay, Liquadation.com, Via Trading, Overstock, Wayfair, Amazon, Home Depot, Lowes, etc.
    • The competitor must also be someone who has been authorized by the supplier and/or manufacturer to resell the product you are inquiring about.
    • The price match will include the product listing price, but will exclude any sales tax.

    Description

    27,000 BTU 22 SEER ACiQ Extreme Heat Mini Split System w/ 18k Central Ducted Air Handlers and 9k Wall Mount

    ACiQ's multi-zone mini-split systems are designed to provide you with intelligent technology and superior comfort, all at a reasonable cost. With the ACiQ Extreme Heat multi-zone series 27,000 BTU 22 SEER Mini Split System w/ 9k Wall Mount and 18k Ducted Air Handlers, you benefit from higher SEER and better low ambient (extreme heat) performance compared to the competition. The 18k ducted air handler can be integrated into existing ductwork, while the 9k wall-mounted unit is positioned high on the wall, delivering heating and cooling to spaces without ductwork, such as additions, basements, or garages. Both units utilize the same outdoor condenser, offering a flexible and comprehensive system tailored to fit your space.

    27,000 BTU ACiQ Multi Zone Condenser​ w/ Max Heat

    The 27,000 BTU, ACIQ-27Z-HH-M3B is designed to easily support up to 3 air handlers at up to 1.25 times the condenser BTU rating, or 33,750 BTU across all air handlers. This adaptive, inverter condenser is constantly self-adjusting to provide the precise amount of heating or cooling needed to maintain your desired temperature in each room or zone. You can set different temperatures room by room, even turn off heating and cooling in unused areas. This, combined with a high efficiency rating of 23 SEER2, means you are buying a system designed to intelligently save you money both up front and over the lifetime of the unit.

    Features:

    • 27,000 BTU, 23 SEER2 multi zone heat pump condenser
    • Designed to function with up to 3 attached air handlers
    • Efficient cooling from -22°F to 122°F outdoor temperatures
    • Efficient heating from -22°F to 75°F outdoor temperatures
    • Integrated Max Heat technology with base pan heater
    • Gold Fin full-protection coating on condenser coil
    • Quiet operation at even the highest workloads

    9,000 BTU ACiQ Platinum Multi Zone Air Handler w/ WiFi​

    Enjoy whisper quiet cooling and heating from a lightweight, attractive High Wall. Turn that hard to heat and cool area into a comfortable space and a welcome retreat. This air handler can handle small to medium sized rooms using adaptive technology to constantly monitor and maintain your ideal temperature no matter what the weather outside.

    Features:

    • 9,000 BTU wall mounted air handler with included remote control
    • WiFi capable using the free Net Home Plus app, Google Home, or Alexa
    • Easy maintenance and installation
    • Multizone compatible heat or cool multiple rooms on one outdoor unit
    • Enhanced Dry mode, intelligent sleep mode, power save mode.

    18,000 BTU ACiQ Multi Zone Ducted Air Handler

    The ACiQ Ductless Multi Zone air handlers seamlessly connect to your existing ductwork, allowing you to combine ducted heating and cooling with traditional mini split air handlers. This comprehensive system, powered by a single outside condenser, ensures maximum comfort, energy efficiency, and zoned control for independent temperature regulation in different areas of your home. The indoor units draw power from the outdoor condenser, eliminating the need for additional circuits unless you choose to install optional electric backup heat. These air handlers are particularly suitable for homes that have existing ductwork in some areas but lack it in others, such as finished basements, attics, or additions.

    Features:

    • 18,000 BTU, 1.5 Ton central ducted air handler
    • Matches with Multi Zone and Platinum Single Zone condensers
    • Can be used as part of a Multi Zone system with other air handlers
    • Variable DC blower
    • Upflow, downflow, horizontal left or right
    • Manufactured home and mobile home approved
    • Wired controller included, with remote control for setup
    • Can be wired to 24V thermostats
    • Wifi compatible with optional KJR-120N controller

      Condenser Specifications:

      Brand ACIQ
      SKU ACIQ-27Z-HH-M3B
      Refrigerant Charge 75'
      Weight (in lbs) 167.550000
      AHRI Certificate Number 207825579
      HSPF 10.4
      Cooling BTU 28000 BTU
      Heating BTU 28000 BTU
      Decibel Level (dBA) 62.3
      Electric Heat Heat Pump
      Energy Star Yes
      Refrigerant R410A
      SEER1 (Efficiency) 21-22
      SEER2 (Efficiency) 23
      EER 13
      Compressor Type Rotary
      Liquid Line 1/4" (3)
      Suction Line 3/8" (2) 1/2 (1)
      Electrical 208/230V 1 Phase 60 Hz
      Max Breaker Size 45 Amps
      Min. Breaker Size 30 Amps
      Tonnage 2 Ton to 2.5 Ton
      BTU/Tonnage 27,000 BTU/2.25 Ton
      Mini-Split Type Wall Mounted
      Zone Compatibility Multi Zone
      Ambient Temperature Range -22 ~ 122
      Height 31-9/10"
      Width 37-1/4"
      Depth 16-1/5"
      Warranty 12 year compressor, 7 year parts with online registration
      Safety Information PROPOSITION 65 WARNING


      9K BTU Air Handler Specifications:

      Brand ACIQ
      SKU ACiQ-09W-HH-MC
      Weight (in lbs) 22.700000
      Cooling BTU 9000 BTU
      Heating BTU 10000 BTU
      Maximum CFM 247
      Decibel Level (dBA) 38
      Electric Heat Heat Pump
      Refrigerant R410A
      SEER1 (Efficiency) 23-24
      SEER2 (Efficiency) 22.3
      Liquid Line 1/4"
      Suction Line 3/8"
      Electrical 208/230V 1 Phase 60 Hz
      BTU/Tonnage 9,000 BTU/0.75 Ton
      Mini-Split Type Wall Mounted
      Zone Compatibility Multi Zone
      Height 11-4/5"
      Width 33-2/5"
      Depth 9-1/5"
      Warranty 12 year compressor, 7 year parts with online registration
      Safety Information PROPOSITION 65 WARNING


      18K BTU Ducted Air Handler Specifications:

      Brand ACIQ
      SKU ACIQ-18AHB-HH-M
      Refrigerant Charge 25'
      Weight (in lbs) 127.210000
      HSPF2 9.6
      Cooling BTU 18000 BTU
      Heating BTU 18000 BTU
      Maximum CFM 617
      Decibel Level (dBA) 39
      Electric Heat Heat Pump
      Electric Backup Heat Capabilities (Optional) 5 Kilowatts, 10 Kilowatts
      Energy Star Yes
      Refrigerant R410A
      SEER2 (Efficiency) 17.5
      Liquid Line 1/4"
      Suction Line 1/2"
      Electrical 208/230V 1 Phase 60 Hz
      Max Breaker Size 25
      Min. Breaker Size 20
      Tonnage 1.5 Ton
      System Tonnage 1.5 Ton
      BTU/Tonnage 18,000 BTU/1.5 Ton
      Mini-Split Type Multi-Positional
      Zone Compatibility Single Zone
      Height 45"
      Width 21.02"
      Depth 17.52"
      Warranty 12 year compressor, 7 year parts with online registration
      Safety Information PROPOSITION 65 WARNING


      Product Information and Guides:

      Condenser

      9K BTU Air Handler

      18K BTU Ducted Air Handler

      Shipping Policy

       

      Thank you for visiting and shopping at Mini Split Systems Direct. Following are the terms and conditions that constitute our Shipping Policy.

      Domestic Shipping Policy

      Shipment processing time

      All orders made before 2:00 PM EST are processed within 2-3 business days. Items ordered on weekends (Saturday or Sunday) start to process and ship as early as the following business day.

      If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

      Shipping rates & delivery estimates

      We offer standard free shipping via UPS Ground, FedEx Ground, and Freight for all orders in the United States. We do not currently ship to international locations. 

      Destination Shipping method Processing Time Estimated Delivery Time Shipment cost
      United States Free Shipping
      2 - 3 business days 3 - 7 days Free


      Delivery delays can occasionally occur.

      Shipment confirmation & Order tracking

      You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

      Customs, Duties and Taxes

      Mini Split Systems Direct is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

      Damages & Missing Items

      Please inspect all packages for damaged or missing items before accepting your shipment. If any of the items are missing or appear to have any type of damage; Mark the Receipt Damaged and/or missing (write which items are missing, or damaged and describe the damage).


      Only refuse the items that are damaged, keep and sign for the items that are in good condition and be sure to notate the items that are being refused for damages clearly on the delivery receipt. You must contact our Customer Service Department at info@minisplitsystemsdirect.com to report which product(s) were missing and/or refused for damages and which product(s) were accepted at the time of delivery. After our Shipping Department receives confirmation from the Freight LTL Company we will promptly ship out the replacement product(s) to you.

      Although Mini Split Systems Direct is NOT responsible for shipping damage, if your item(s) do arrive damaged, please send photos to info@minisplitsystemsdirect.com  and we can assist with filing a claim against the shipping carrier to cover the cost of damages.

      Any damages or missing items have to be noted on the delivery receipt prior to signing for and accepting your shipment in order to file a claim. Do not let the delivery driver rush you. It is your right to inspect each and every item.

      Pre-Orders, Backorders, and Out-of-Stock Items:

      Mini Split Systems Direct is dedicated to sourcing any item you may need and getting it to you as quickly as possible. Any items that are out of stock, or available for Pre-Order will be noted on the product page. You are welcome to place an order for Pre-Order items, backorder items, and for items that are out of stock, and will ship them the second they become available from the manufacturer, ensuring you get the item before anyone else. If you have questions about lead times, please refer to the product page or contact us at info@minisplitsystemsdirect.com or give a call or text at 1-800-315-4345

      Return and Refund Policy

       

      Returns

      We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

      To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.

      All returns are subject to a 15% restocking fee, and the purchaser is responsible for the cost of return shipping.

      To start a return, you can contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345. If your return is accepted, we will either schedule a pickup or send you a return shipping label, as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

      You can always contact us for any return questions at info@minisplitsystemsdirect.com, or call us at 1-800-315-4345.

      Refunds

      We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. A 15% restocking fee and the cost of return shipping will be deducted from the refundPlease allow up to 10 business days for your bank or credit card company to process and post the refund to your account. If you have any questions regarding your refund, please contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345.

      Cancellations

      All orders canceled after 24 hours are subject to a 5% administration fee, If your order has not been shipped yet, this is the only fee you will incur. This is a fee that covers administrative and personnel fees.

      If your order has been shipped, you will not be charged a 5% administration fee, the standard return procedures will apply and you will be responsible for the cost of return shipping, and a 15% restocking fee will be ducted from your refund. Refunds will only be issued to the original payment method that you used when placing your order.

      Damages and issues

      Please inspect all packages for damaged or missing items before accepting your shipment. If any of the items are missing or appear to have any type of damage; Mark the Receipt Damaged and/or missing (write which items are missing, or damaged and describe the damage).

      Only refuse the items that are damaged, keep and sign for the items that are in good condition and be sure to notate the items that are being refused for damages clearly on the delivery receipt. You must contact our Customer Service Department at info@minisplitsystemsdirect.com to report which product(s) were missing and/or refused for damages and which product(s) were accepted at the time of delivery. After our Shipping Department receives confirmation from the Freight LTL Company we will promptly ship out the replacement product(s) to you.

      Although Mini Split Systems Direct is NOT responsible for shipping damage, if your item(s) do arrive damaged, please send photos to info@minisplitsystemsdirect.com  and we can assist with filing a claim against the shipping carrier to cover the cost of damages.

      Any damages or missing items have to be noted on the delivery receipt prior to signing for and accepting your shipment in order to file a claim. Do not let the delivery driver rush you. It is your right to inspect each and every item. 

      Exchanges

      The fastest way to ensure you get what you want is to return the item you have (see return process above), and once the return is accepted, make a separate purchase for the new item.

      Price Match Policy

       

      Our goal is to consistently provide the best pricing in the marketplace online and we work very diligently to do so. If you happen to see another online shop that offers a lower price than us within six months of your date please let us know and we’ll be happy to refund the difference on your original payment method. Moreover, because we are consistently working with our suppliers to get better rates we know that you can feel very comfortable and confident that you are seeing the best prices that can be provided for the products listed on our site.

      Moving forward if you find the same item that we carry on another website that has a lower price please submit that to us within six months of your purchase date and we will refund you the difference.

      If it is a case of seeing a lower price on another website and we need to send a partial refund simply email us the link to the exact product and brand from our site and also the link from our competitors site so we can inspect the pricing. Again this needs to be within six months from the date of your order and we will review your submission and apply a credit if necessary.

      Our 100% Shoppers Best Price Guarantee has some limitations:

      • The item must have already been purchased from our site prior to asking for this to be reviewed and submitted.
      • This does not include rebate programs or specific retailer programs such as buy three get one free type offers or any combination such as that are not eligible.
      • The item will need to be in stock from the competitors site that you’re submitting the information from.
      • The competitor must be an online store, they may not have a retail location, warehouse, showroom, or physical location.
      • The website cannot be a wholesaler, liquidator, distributor, or auction website. Examples are eBay, Liquadation.com, Via Trading, Overstock, Wayfair, Amazon, Home Depot, Lowes, etc.
      • The competitor must also be someone who has been authorized by the supplier and/or manufacturer to resell the product you are inquiring about.
      • The price match will include the product listing price, but will exclude any sales tax.

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