1-800-315-4345
18,000 BTU 22.9 SEER2 ACiQ 2-Zone Wall Mounted Mini Split System w/ WiFi - 9+9
ACiQ's Energy Star multi zone mini split systems are designed to give you maximum efficiency at a lower cost than the Max Heat models. The ES-18Z-M2/ACIQ-09W-HH-M-2 Energy Star system provides heat down to -13 degrees and cooling as high as 122 degrees outside temperatures, all at a very competitive price.
18,000 BTU ACiQ Multi Zone Condenser
ACiQ is the smart solution to adaptive heating and cooling in almost any space and climate -all at an affordable cost. With the ES-18Z-M2B, you can have up to 2 air handlers run off a single condenser, saving space outside and keeping you perfectly comfortable in your home.
QUICK FACTS
- 18,000 BTU, 22.9 SEER2 multi zone heat pump condenser
- Designed to function with up to 2 attached air handlers
- Efficient cooling from 5°F to 122°F outdoor temperatures
- Efficient heating from -13°F to 75°F outdoor temperatures
- Gold Fin full-protection coating on condenser coil
- Quiet operation at even the highest workloads
18,000 BTU, 22.9 SEER
The 18,000 BTU, ES-18Z-M2B is designed to easily support up to 2 air handlers at up to 1.25 times the condenser BTU rating, or 22,500 BTU across all air handlers. This adaptive, inverter condenser is constantly self-adjusting to provide the precise amount of heating or cooling needed to maintain your desired temperature in each room or zone. You can set different temperatures room by room, even turn off heating and cooling in unused areas. This, combined with a high efficiency rating of 22.9 SEER2, means you are buying a system designed to intelligently save you money both up front and over the lifetime of the unit.
Although the condenser is pre-charged, please note that this model of equipment does not have quick connect line set connectors and is not a self-install unit. You will need a professional to add more refrigerant and vacuum the lines as needed. Installation materials such as line sets, control wire, drain hose, whip and disconnect are not included, but are available at additional cost in the Accessories section above on this page. For all multi zone ACiQ condensers, a minimum of two air handlers is needed for the unit to function.
Quality Construction
State-of-the-Art manufacturing is behind every ACiQ product, resulting in quiet, effective operation over a long service life. Most models have low ambient heating and cooling.
Highest Efficiency
ACiQ saves you money up front, but also over time by reducing energy bills. Every ACiQ condenser features a variable inverter twin rotary compressor, lowering wear and increasing performance. Compare specs against other brands in the same price category, and you will agree, ACiQ is the best value.
Longer life, longer warranty
Intelligent design goes into every element of ACiQ’s manufacturing ensuring flawless performance for years. Low friction, variable inverter twin rotary compressors give bulletproof reliability. This system is protected by ACiQ's 7 years parts, and 12 years compressor warranty.
Installation and Maintenance
ACiQ multi zone condensers are pre-charged with R410-A refrigerant for 25' per air handler connection. In many cases, no additional refrigerant is needed. All units are run-tested at the factory for years of trouble-free performance. Troubleshooting is easy thanks to unit's self diagnosing control board with alerts that are sent to each connected air handler.
9,000 BTU ACiQ Platinum Multi Zone Air Handler w/ WiFi
Platinum Performance
ACiQ Platinum air handlers can be used with any ACiQ Multizone condenser or the Platinum Single Zone condenser to create a highly efficient, Hyper Heat system. This air handler can handle small to medium sized rooms using adaptive technology to constantly monitor and maintain your ideal temperature no matter what the weather outside.
- 9,000 BTU wall mounted air handler with included remote control
- WiFi capable using free Net Home Plus app , Google Home or Alexa
- Easier maintenance and installation
- Multizone compatible heat or cool multiple rooms on one outdoor unit
- Enhanced Dry mode, intelligent sleep mode, power save mode.
Intelligent Heating and Cooling
The ACiQ-09W-HH-MB air handler includes a soft LED display on the front of the unit giving you information at a glance. The display shows room temperature by default but can also show temperature setpoint changes and mode changes. To ensure your unit runs properly throughout its lifetime, this display will also show any error codes from its self-diagnosing control board. The display can be switched off if desired, and the included smart remote has a built-in LCD display to show these notifications as well.
WiFi Options
ACiQ is WiFi ready! The wall mounted air handlers come with everything you need to control your home's heating and cooling via smart device (iOS or Android) from anywhere in the world. ACiQ is also compatible with Amazon Alexa and Google Assistant.
Please note that in order to function, this air handler must be installed with a condenser and other installation equipment, available at an additional cost if not already included in this product bundle.
Wall Mounted
Traditional wall-mounted air handlers are the most popular ductless choice due to low cost and ease of installation. Wall mounted units are located high on an outside wall, with refrigerant lines and condensation drain hose exiting the back through a 3" wall penetration. Return air is brought in through vents in the top of the unit, and cooled or heated air exits the lower front through a sweepable louver. Wall mounted air handlers are WiFi compatible and can be controlled by the free NetHome Plus app or by voice assistants such as Alexa or Google Home.
Smartphone App
In addition to the handheld or wired remote that is already included, wall mounted units are WiFi ready, and can be controlled from anywhere with a free app on your tablet or smartphone.
Quiet Comfort
Every ACiQ system is precision engineered to quickly achieve set temperature and hold it there, no matter what the weather is outside. With whisper quiet indoor and outdoor units, ACiQ never intrudes on your peace and quiet.
Condenser Specifications:
| Brand/Manufacture | ACiQ |
| SKU | ES-18Z-M2B |
| Refrigerant Charge | 50' |
| Weight (in lbs) | 108.690000 |
| AHRI Certificate Number | 210857383 |
| HSPF2 | 10.5 |
| Cooling BTU | 18000 BTU |
| Heating BTU | 19000 BTU |
| Maximum CFM | 1764.71 |
| Decibel Level (dBA) | 58.50 |
| Electric Heat | Heat Pump |
| Energy Star | Yes |
| Refrigerant | R410A |
| SEER2 (Efficiency) | 22.9 |
| Compressor Type | Rotary |
| Liquid Line | 1/4" (2) |
| Suction Line | 3/8" (2) |
| Electrical | 208/230V 1 Phase 60Hz |
| Max Breaker Size | 25 A |
| Min. Breaker Size | 18 A |
| Tonnage | 1.5 Ton |
| Mini-Split Type | Wall Mounted |
| Zone Compatibility | Multi Zone |
| Ambient Temperature Range | -15 ~ 122 |
| Height | 26.50" |
| Width | 35.04" |
| Depth | 13.46" |
| Warranty | 12 year compressor, 7 year parts with online registration |
| Resources | |
| Safety Information | Proposition 65 Warning |
Air Handler Specifications:
| Brand/Manufacturer | ACiQ |
| SKU | ACiQ-09W-HH-MC |
| Weight (in lbs) | 22.700000 |
| Cooling BTU | 9000 BTU |
| Heating BTU | 10000 BTU |
| Maximum CFM | 247 |
| Decibel Level (dBA) | 38 |
| Electric Heat | Heat Pump |
| Refrigerant | R410A |
| SEER1 (Efficiency) | 23-24 |
| SEER2 (Efficiency) | 22.3 |
| Liquid Line | 1/4" |
| Suction Line | 3/8" |
| Electrical | 208/230V 1 Phase 60 Hz |
| BTU/Tonnage | 9,000 BTU/0.75 Ton |
| Mini-Split Type | Wall Mounted |
| Zone Compatibility | Multi Zone |
| Height | 11-4/5" |
| Width | 33-2/5" |
| Depth | 9-1/5" |
| Warranty | 12 year compressor, 7 year parts with online registration |
| Resources | |
| Safety Information | Proposition 65 Warning |
Thank you for visiting and shopping at Mini Split Systems Direct. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders made before 2:00 PM EST are processed within 2-3 business days. Items ordered on weekends (Saturday or Sunday) start to process and ship as early as the following business day.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
We offer standard free shipping via UPS Ground, FedEx Ground, and Freight for all orders in the United States. We do not currently ship to international locations.
| Destination | Shipping method | Processing Time | Estimated Delivery Time | Shipment cost |
| United States | Free Shipping |
2 - 3 business days | 3 - 7 days | Free |
Delivery delays can occasionally occur.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Mini Split Systems Direct is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages & Missing Items
Please inspect all packages for damaged or missing items before accepting your shipment. If any of the items are missing or appear to have any type of damage; Mark the Receipt Damaged and/or missing (write which items are missing, or damaged and describe the damage).
Only refuse the items that are damaged, keep and sign for the items that are in good condition and be sure to notate the items that are being refused for damages clearly on the delivery receipt. You must contact our Customer Service Department at info@minisplitsystemsdirect.com to report which product(s) were missing and/or refused for damages and which product(s) were accepted at the time of delivery. After our Shipping Department receives confirmation from the Freight LTL Company we will promptly ship out the replacement product(s) to you.
Although Mini Split Systems Direct is NOT responsible for shipping damage, if your item(s) do arrive damaged, please send photos to info@minisplitsystemsdirect.com and we can assist with filing a claim against the shipping carrier to cover the cost of damages.
Any damages or missing items have to be noted on the delivery receipt prior to signing for and accepting your shipment in order to file a claim. Do not let the delivery driver rush you. It is your right to inspect each and every item.
Pre-Orders, Backorders, and Out-of-Stock Items:
Mini Split Systems Direct is dedicated to sourcing any item you may need and getting it to you as quickly as possible. Any items that are out of stock, or available for Pre-Order will be noted on the product page. You are welcome to place an order for Pre-Order items, backorder items, and for items that are out of stock, and will ship them the second they become available from the manufacturer, ensuring you get the item before anyone else. If you have questions about lead times, please refer to the product page or contact us at info@minisplitsystemsdirect.com or give a call or text at 1-800-315-4345
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.
All returns are subject to a 15% restocking fee, and the purchaser is responsible for the cost of return shipping.
To start a return, you can contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345. If your return is accepted, we will either schedule a pickup or send you a return shipping label, as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
You can always contact us for any return questions at info@minisplitsystemsdirect.com, or call us at 1-800-315-4345.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. A 15% restocking fee and the cost of return shipping will be deducted from the refund. Please allow up to 10 business days for your bank or credit card company to process and post the refund to your account. If you have any questions regarding your refund, please contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345.
Cancellations
All orders canceled after 24 hours are subject to a 5% administration fee, If your order has not been shipped yet, this is the only fee you will incur. This is a fee that covers administrative and personnel fees.
If your order has been shipped, you will not be charged a 5% administration fee, the standard return procedures will apply and you will be responsible for the cost of return shipping, and a 15% restocking fee will be ducted from your refund. Refunds will only be issued to the original payment method that you used when placing your order.
Damages and issues
Please inspect all packages for damaged or missing items before accepting your shipment. If any of the items are missing or appear to have any type of damage; Mark the Receipt Damaged and/or missing (write which items are missing, or damaged and describe the damage).
Only refuse the items that are damaged, keep and sign for the items that are in good condition and be sure to notate the items that are being refused for damages clearly on the delivery receipt. You must contact our Customer Service Department at info@minisplitsystemsdirect.com to report which product(s) were missing and/or refused for damages and which product(s) were accepted at the time of delivery. After our Shipping Department receives confirmation from the Freight LTL Company we will promptly ship out the replacement product(s) to you.
Although Mini Split Systems Direct is NOT responsible for shipping damage, if your item(s) do arrive damaged, please send photos to info@minisplitsystemsdirect.com and we can assist with filing a claim against the shipping carrier to cover the cost of damages.
Any damages or missing items have to be noted on the delivery receipt prior to signing for and accepting your shipment in order to file a claim. Do not let the delivery driver rush you. It is your right to inspect each and every item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have (see return process above), and once the return is accepted, make a separate purchase for the new item.
Our goal is to consistently provide the best pricing in the marketplace online and we work very diligently to do so. If you happen to see another online shop that offers a lower price than us within six months of your date please let us know and we’ll be happy to refund the difference on your original payment method. Moreover, because we are consistently working with our suppliers to get better rates we know that you can feel very comfortable and confident that you are seeing the best prices that can be provided for the products listed on our site.
Moving forward if you find the same item that we carry on another website that has a lower price please submit that to us within six months of your purchase date and we will refund you the difference.
If it is a case of seeing a lower price on another website and we need to send a partial refund simply email us the link to the exact product and brand from our site and also the link from our competitors site so we can inspect the pricing. Again this needs to be within six months from the date of your order and we will review your submission and apply a credit if necessary.
Our 100% Shoppers Best Price Guarantee has some limitations:
- The item must have already been purchased from our site prior to asking for this to be reviewed and submitted.
- This does not include rebate programs or specific retailer programs such as buy three get one free type offers or any combination such as that are not eligible.
- The item will need to be in stock from the competitors site that you’re submitting the information from.
- The competitor must be an online store, they may not have a retail location, warehouse, showroom, or physical location.
- The website cannot be a wholesaler, liquidator, distributor, or auction website. Examples are eBay, Liquadation.com, Via Trading, Overstock, Wayfair, Amazon, Home Depot, Lowes, etc.
- The competitor must also be someone who has been authorized by the supplier and/or manufacturer to resell the product you are inquiring about.
- The price match will include the product listing price, but will exclude any sales tax.
Description
18,000 BTU 22.9 SEER2 ACiQ 2-Zone Wall Mounted Mini Split System w/ WiFi - 9+9
ACiQ's Energy Star multi zone mini split systems are designed to give you maximum efficiency at a lower cost than the Max Heat models. The ES-18Z-M2/ACIQ-09W-HH-M-2 Energy Star system provides heat down to -13 degrees and cooling as high as 122 degrees outside temperatures, all at a very competitive price.
18,000 BTU ACiQ Multi Zone Condenser
ACiQ is the smart solution to adaptive heating and cooling in almost any space and climate -all at an affordable cost. With the ES-18Z-M2B, you can have up to 2 air handlers run off a single condenser, saving space outside and keeping you perfectly comfortable in your home.
QUICK FACTS
- 18,000 BTU, 22.9 SEER2 multi zone heat pump condenser
- Designed to function with up to 2 attached air handlers
- Efficient cooling from 5°F to 122°F outdoor temperatures
- Efficient heating from -13°F to 75°F outdoor temperatures
- Gold Fin full-protection coating on condenser coil
- Quiet operation at even the highest workloads
18,000 BTU, 22.9 SEER
The 18,000 BTU, ES-18Z-M2B is designed to easily support up to 2 air handlers at up to 1.25 times the condenser BTU rating, or 22,500 BTU across all air handlers. This adaptive, inverter condenser is constantly self-adjusting to provide the precise amount of heating or cooling needed to maintain your desired temperature in each room or zone. You can set different temperatures room by room, even turn off heating and cooling in unused areas. This, combined with a high efficiency rating of 22.9 SEER2, means you are buying a system designed to intelligently save you money both up front and over the lifetime of the unit.
Although the condenser is pre-charged, please note that this model of equipment does not have quick connect line set connectors and is not a self-install unit. You will need a professional to add more refrigerant and vacuum the lines as needed. Installation materials such as line sets, control wire, drain hose, whip and disconnect are not included, but are available at additional cost in the Accessories section above on this page. For all multi zone ACiQ condensers, a minimum of two air handlers is needed for the unit to function.
Quality Construction
State-of-the-Art manufacturing is behind every ACiQ product, resulting in quiet, effective operation over a long service life. Most models have low ambient heating and cooling.
Highest Efficiency
ACiQ saves you money up front, but also over time by reducing energy bills. Every ACiQ condenser features a variable inverter twin rotary compressor, lowering wear and increasing performance. Compare specs against other brands in the same price category, and you will agree, ACiQ is the best value.
Longer life, longer warranty
Intelligent design goes into every element of ACiQ’s manufacturing ensuring flawless performance for years. Low friction, variable inverter twin rotary compressors give bulletproof reliability. This system is protected by ACiQ's 7 years parts, and 12 years compressor warranty.
Installation and Maintenance
ACiQ multi zone condensers are pre-charged with R410-A refrigerant for 25' per air handler connection. In many cases, no additional refrigerant is needed. All units are run-tested at the factory for years of trouble-free performance. Troubleshooting is easy thanks to unit's self diagnosing control board with alerts that are sent to each connected air handler.
9,000 BTU ACiQ Platinum Multi Zone Air Handler w/ WiFi
Platinum Performance
ACiQ Platinum air handlers can be used with any ACiQ Multizone condenser or the Platinum Single Zone condenser to create a highly efficient, Hyper Heat system. This air handler can handle small to medium sized rooms using adaptive technology to constantly monitor and maintain your ideal temperature no matter what the weather outside.
- 9,000 BTU wall mounted air handler with included remote control
- WiFi capable using free Net Home Plus app , Google Home or Alexa
- Easier maintenance and installation
- Multizone compatible heat or cool multiple rooms on one outdoor unit
- Enhanced Dry mode, intelligent sleep mode, power save mode.
Intelligent Heating and Cooling
The ACiQ-09W-HH-MB air handler includes a soft LED display on the front of the unit giving you information at a glance. The display shows room temperature by default but can also show temperature setpoint changes and mode changes. To ensure your unit runs properly throughout its lifetime, this display will also show any error codes from its self-diagnosing control board. The display can be switched off if desired, and the included smart remote has a built-in LCD display to show these notifications as well.
WiFi Options
ACiQ is WiFi ready! The wall mounted air handlers come with everything you need to control your home's heating and cooling via smart device (iOS or Android) from anywhere in the world. ACiQ is also compatible with Amazon Alexa and Google Assistant.
Please note that in order to function, this air handler must be installed with a condenser and other installation equipment, available at an additional cost if not already included in this product bundle.
Wall Mounted
Traditional wall-mounted air handlers are the most popular ductless choice due to low cost and ease of installation. Wall mounted units are located high on an outside wall, with refrigerant lines and condensation drain hose exiting the back through a 3" wall penetration. Return air is brought in through vents in the top of the unit, and cooled or heated air exits the lower front through a sweepable louver. Wall mounted air handlers are WiFi compatible and can be controlled by the free NetHome Plus app or by voice assistants such as Alexa or Google Home.
Smartphone App
In addition to the handheld or wired remote that is already included, wall mounted units are WiFi ready, and can be controlled from anywhere with a free app on your tablet or smartphone.
Quiet Comfort
Every ACiQ system is precision engineered to quickly achieve set temperature and hold it there, no matter what the weather is outside. With whisper quiet indoor and outdoor units, ACiQ never intrudes on your peace and quiet.
Condenser Specifications:
| Brand/Manufacture | ACiQ |
| SKU | ES-18Z-M2B |
| Refrigerant Charge | 50' |
| Weight (in lbs) | 108.690000 |
| AHRI Certificate Number | 210857383 |
| HSPF2 | 10.5 |
| Cooling BTU | 18000 BTU |
| Heating BTU | 19000 BTU |
| Maximum CFM | 1764.71 |
| Decibel Level (dBA) | 58.50 |
| Electric Heat | Heat Pump |
| Energy Star | Yes |
| Refrigerant | R410A |
| SEER2 (Efficiency) | 22.9 |
| Compressor Type | Rotary |
| Liquid Line | 1/4" (2) |
| Suction Line | 3/8" (2) |
| Electrical | 208/230V 1 Phase 60Hz |
| Max Breaker Size | 25 A |
| Min. Breaker Size | 18 A |
| Tonnage | 1.5 Ton |
| Mini-Split Type | Wall Mounted |
| Zone Compatibility | Multi Zone |
| Ambient Temperature Range | -15 ~ 122 |
| Height | 26.50" |
| Width | 35.04" |
| Depth | 13.46" |
| Warranty | 12 year compressor, 7 year parts with online registration |
| Resources | |
| Safety Information | Proposition 65 Warning |
Air Handler Specifications:
| Brand/Manufacturer | ACiQ |
| SKU | ACiQ-09W-HH-MC |
| Weight (in lbs) | 22.700000 |
| Cooling BTU | 9000 BTU |
| Heating BTU | 10000 BTU |
| Maximum CFM | 247 |
| Decibel Level (dBA) | 38 |
| Electric Heat | Heat Pump |
| Refrigerant | R410A |
| SEER1 (Efficiency) | 23-24 |
| SEER2 (Efficiency) | 22.3 |
| Liquid Line | 1/4" |
| Suction Line | 3/8" |
| Electrical | 208/230V 1 Phase 60 Hz |
| BTU/Tonnage | 9,000 BTU/0.75 Ton |
| Mini-Split Type | Wall Mounted |
| Zone Compatibility | Multi Zone |
| Height | 11-4/5" |
| Width | 33-2/5" |
| Depth | 9-1/5" |
| Warranty | 12 year compressor, 7 year parts with online registration |
| Resources | |
| Safety Information | Proposition 65 Warning |
Shipping Policy
Thank you for visiting and shopping at Mini Split Systems Direct. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders made before 2:00 PM EST are processed within 2-3 business days. Items ordered on weekends (Saturday or Sunday) start to process and ship as early as the following business day.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
We offer standard free shipping via UPS Ground, FedEx Ground, and Freight for all orders in the United States. We do not currently ship to international locations.
| Destination | Shipping method | Processing Time | Estimated Delivery Time | Shipment cost |
| United States | Free Shipping |
2 - 3 business days | 3 - 7 days | Free |
Delivery delays can occasionally occur.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Mini Split Systems Direct is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages & Missing Items
Please inspect all packages for damaged or missing items before accepting your shipment. If any of the items are missing or appear to have any type of damage; Mark the Receipt Damaged and/or missing (write which items are missing, or damaged and describe the damage).
Only refuse the items that are damaged, keep and sign for the items that are in good condition and be sure to notate the items that are being refused for damages clearly on the delivery receipt. You must contact our Customer Service Department at info@minisplitsystemsdirect.com to report which product(s) were missing and/or refused for damages and which product(s) were accepted at the time of delivery. After our Shipping Department receives confirmation from the Freight LTL Company we will promptly ship out the replacement product(s) to you.
Although Mini Split Systems Direct is NOT responsible for shipping damage, if your item(s) do arrive damaged, please send photos to info@minisplitsystemsdirect.com and we can assist with filing a claim against the shipping carrier to cover the cost of damages.
Any damages or missing items have to be noted on the delivery receipt prior to signing for and accepting your shipment in order to file a claim. Do not let the delivery driver rush you. It is your right to inspect each and every item.
Pre-Orders, Backorders, and Out-of-Stock Items:
Mini Split Systems Direct is dedicated to sourcing any item you may need and getting it to you as quickly as possible. Any items that are out of stock, or available for Pre-Order will be noted on the product page. You are welcome to place an order for Pre-Order items, backorder items, and for items that are out of stock, and will ship them the second they become available from the manufacturer, ensuring you get the item before anyone else. If you have questions about lead times, please refer to the product page or contact us at info@minisplitsystemsdirect.com or give a call or text at 1-800-315-4345
Return and Refund Policy
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.
All returns are subject to a 15% restocking fee, and the purchaser is responsible for the cost of return shipping.
To start a return, you can contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345. If your return is accepted, we will either schedule a pickup or send you a return shipping label, as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
You can always contact us for any return questions at info@minisplitsystemsdirect.com, or call us at 1-800-315-4345.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. A 15% restocking fee and the cost of return shipping will be deducted from the refund. Please allow up to 10 business days for your bank or credit card company to process and post the refund to your account. If you have any questions regarding your refund, please contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345.
Cancellations
All orders canceled after 24 hours are subject to a 5% administration fee, If your order has not been shipped yet, this is the only fee you will incur. This is a fee that covers administrative and personnel fees.
If your order has been shipped, you will not be charged a 5% administration fee, the standard return procedures will apply and you will be responsible for the cost of return shipping, and a 15% restocking fee will be ducted from your refund. Refunds will only be issued to the original payment method that you used when placing your order.
Damages and issues
Please inspect all packages for damaged or missing items before accepting your shipment. If any of the items are missing or appear to have any type of damage; Mark the Receipt Damaged and/or missing (write which items are missing, or damaged and describe the damage).
Only refuse the items that are damaged, keep and sign for the items that are in good condition and be sure to notate the items that are being refused for damages clearly on the delivery receipt. You must contact our Customer Service Department at info@minisplitsystemsdirect.com to report which product(s) were missing and/or refused for damages and which product(s) were accepted at the time of delivery. After our Shipping Department receives confirmation from the Freight LTL Company we will promptly ship out the replacement product(s) to you.
Although Mini Split Systems Direct is NOT responsible for shipping damage, if your item(s) do arrive damaged, please send photos to info@minisplitsystemsdirect.com and we can assist with filing a claim against the shipping carrier to cover the cost of damages.
Any damages or missing items have to be noted on the delivery receipt prior to signing for and accepting your shipment in order to file a claim. Do not let the delivery driver rush you. It is your right to inspect each and every item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have (see return process above), and once the return is accepted, make a separate purchase for the new item.
Price Match Policy
Our goal is to consistently provide the best pricing in the marketplace online and we work very diligently to do so. If you happen to see another online shop that offers a lower price than us within six months of your date please let us know and we’ll be happy to refund the difference on your original payment method. Moreover, because we are consistently working with our suppliers to get better rates we know that you can feel very comfortable and confident that you are seeing the best prices that can be provided for the products listed on our site.
Moving forward if you find the same item that we carry on another website that has a lower price please submit that to us within six months of your purchase date and we will refund you the difference.
If it is a case of seeing a lower price on another website and we need to send a partial refund simply email us the link to the exact product and brand from our site and also the link from our competitors site so we can inspect the pricing. Again this needs to be within six months from the date of your order and we will review your submission and apply a credit if necessary.
Our 100% Shoppers Best Price Guarantee has some limitations:
- The item must have already been purchased from our site prior to asking for this to be reviewed and submitted.
- This does not include rebate programs or specific retailer programs such as buy three get one free type offers or any combination such as that are not eligible.
- The item will need to be in stock from the competitors site that you’re submitting the information from.
- The competitor must be an online store, they may not have a retail location, warehouse, showroom, or physical location.
- The website cannot be a wholesaler, liquidator, distributor, or auction website. Examples are eBay, Liquadation.com, Via Trading, Overstock, Wayfair, Amazon, Home Depot, Lowes, etc.
- The competitor must also be someone who has been authorized by the supplier and/or manufacturer to resell the product you are inquiring about.
- The price match will include the product listing price, but will exclude any sales tax.
12,000 BTU 25 SEER ACiQ Platinum Single Zone Slim Ceiling Cassette Mini Split System w/ Extreme Heat
Line Set Length
12,000 BTU 25.5 SEER ACiQ Platinum Single Zone Ceiling Cassette Mini Split System w/ Extreme Heat
Installation Kit Options
12,000 BTU 25.5 SEER ACiQ Platinum Single Zone Wall Mount Mini Split System - Extreme Heat - WiFi Enabled
Installation Kit Options
12,000 BTU 25.5 SEER2 ACiQ Platinum Single Zone Floor Mount Mini Split System w/ Extreme Heat
Installation Kit Options
18,000 BTU 21.5 SEER2 ACiQ Platinum Single Zone Ceiling Cassette Mini Split System w/ Extreme Heat
Installation Kit Options
18,000 BTU 22 SEER2 ACiQ 2-Zone Wall Mounted Mini Split System - Extreme Heat - WiFi Enabled - 9K + 9K
Line Set Length for 9K Air Handler #1/Line Set Length for 9K Air Handler #2
18,000 BTU 22.9 SEER2 ACiQ 2-Zone Wall Mounted Mini Split System w/ WiFi - 9K + 9K
Lineset Length for 9K Air Handler #1/Lineset Length for 9K Air Handler #2
18,000 BTU 25 SEER ACiQ Platinum Single Zone Slim Ceiling Cassette Mini Split System w/ Extreme Heat
Line Set Length
12,000 BTU 25 SEER ACiQ Platinum Single Zone Slim Ceiling Cassette Mini Split System w/ Extreme Heat
Line Set Length
12,000 BTU 25.5 SEER ACiQ Platinum Single Zone Ceiling Cassette Mini Split System w/ Extreme Heat
Installation Kit Options
12,000 BTU 25.5 SEER ACiQ Platinum Single Zone Wall Mount Mini Split System - Extreme Heat - WiFi Enabled
Installation Kit Options
12,000 BTU 25.5 SEER2 ACiQ Platinum Single Zone Floor Mount Mini Split System w/ Extreme Heat
Installation Kit Options
18,000 BTU 21.5 SEER2 ACiQ Platinum Single Zone Ceiling Cassette Mini Split System w/ Extreme Heat
Installation Kit Options
18,000 BTU 22 SEER2 ACiQ 2-Zone Wall Mounted Mini Split System - Extreme Heat - WiFi Enabled - 9K + 9K
Line Set Length for 9K Air Handler #1/Line Set Length for 9K Air Handler #2
18,000 BTU 22.9 SEER2 ACiQ 2-Zone Wall Mounted Mini Split System w/ WiFi - 9K + 9K
Lineset Length for 9K Air Handler #1/Lineset Length for 9K Air Handler #2
18,000 BTU 25 SEER ACiQ Platinum Single Zone Slim Ceiling Cassette Mini Split System w/ Extreme Heat
Line Set Length
12,000 BTU 25 SEER ACiQ Platinum Single Zone Slim Ceiling Cassette Mini Split System w/ Extreme Heat
Line Set Length
12,000 BTU 25.5 SEER ACiQ Platinum Single Zone Ceiling Cassette Mini Split System w/ Extreme Heat
Installation Kit Options
12,000 BTU 25.5 SEER ACiQ Platinum Single Zone Wall Mount Mini Split System - Extreme Heat - WiFi Enabled
Installation Kit Options
12,000 BTU 25.5 SEER2 ACiQ Platinum Single Zone Floor Mount Mini Split System w/ Extreme Heat
Installation Kit Options
18,000 BTU 21.5 SEER2 ACiQ Platinum Single Zone Ceiling Cassette Mini Split System w/ Extreme Heat
Installation Kit Options
18,000 BTU 22 SEER2 ACiQ 2-Zone Wall Mounted Mini Split System - Extreme Heat - WiFi Enabled - 9K + 9K
Line Set Length for 9K Air Handler #1/Line Set Length for 9K Air Handler #2
18,000 BTU 22.9 SEER2 ACiQ 2-Zone Wall Mounted Mini Split System w/ WiFi - 9K + 9K
Lineset Length for 9K Air Handler #1/Lineset Length for 9K Air Handler #2
18,000 BTU 25 SEER ACiQ Platinum Single Zone Slim Ceiling Cassette Mini Split System w/ Extreme Heat
Line Set Length
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