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Goodman® e-Series Mini Split 12,000 BTU 18 SEER Single Zone Ductless Air Conditioner and Heat Pump - 208/230V

SKU: RXNG12AXVJU / FTXNG12AXVJU
Your Price:
$474.99 $641.23
You Save: $166.24 26%
  • LABOR DAY FLASH SALE GOING ON NOW! Save An Extra 5% OFF with Code: FLASH5
  • NO SALES TAX OUTSIDE MICHIGAN
  • EASY RETURNS: 30 Days Money Back Guaranteed
  • FREE SHIPPING: Ships in 2 - 3 Business Days
  • FAST DELIVERY: Arrives in 3 - 7 Days
  • HASSLE FREE DELIVERY: Free Liftgate Delivery + Freight Insurance
  • NEED HELP?: Call 1-800-315-4345
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Only 44 Left in Stock.
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FREE GIFTS FOR A LIMITED TIME ONLY! Order today and receive the following free with your purchase:

  • Free Shipping ($100 Value)
  • Free Liftgate Delivery + Freight Insurance ($150 Value)
  • Expedited Processing ($50 Value)
  • Website Discount of $23.74 off the current discounted price (Use Code: FLASH5) ($23.74 Value)
  • Free 5-year Parts and Labor Warranty ($500 Value)
  • Free Lifetime Technical Support ($300 Value)
  • Free Condenser Wall Mounting Brackets ($119.99 Value)

TO CLAIM YOUR FREE GIFT CLICK ADD TO CART

Total Extra Savings With Us Today = $1,243.73

Goodman® e-Series Mini Split 12,000 BTU 18 SEER Single Zone Ductless Air Conditioner and Heat Pump - 208/230V

Goodman has firmly established themselves as a world leader in heating and cooling equipment manufacturing, and their e-Series Wall Mounted Ductless Mini Split Systems are no exception. The Goodman e-Series Mini Split Systems are perfect for all your single-zone heating and cooling needs. This system pairs a Goodman e-Series wall mounted indoor unit with an outdoor heat pump unit to provide warm and cool air quietly and efficiently to any single zone or room in your home. The Goodman e-Series indoor and outdoor units are designed with powerful energy-saving features, allowing these systems to provide you and your family with long-term peace of mind, and consistent, cost-efficient, premium comfort for life.

Features:

  • Indoor Unit On/Off Switch: The unit can be conveniently started by hand if the wireless remote controller is misplaced or its batteries are not charged.
  • Wireless Remote Controller with Luminous Button: The luminous button absorbs and saves light and then slowly releases it. This makes it easy to see in the dark.
  • Inverter Powerful Operation: This function boosts cooling or heating performance for a 20-minute period. It is convenient when it is necessary to change the room temperature quickly.
  • ECO+ Function: An intelligent feature that ensures optimum energy consumption while fulfilling basic human comfort needs. Once activated, set temperature will be adjusted automatically to an eco-friendly level while limiting the maximum power consumption.
  • Sleep Mode: Unwind at the end of the day with Sleep Mode, which gradually adjusts set temperature according to regular sleeping temperature patterns and auto-adjusts the LED display intensity for an effortlessly personalized sleeping environment.
  • Wireless Remote Controller with Backlight: The backlit LCD allows easy operation in the dark, convenient for users to identify the functions activated.
  • LED Display On/Off: The LED Display on the unit can be conveniently turned off with the touch of a single button to ensure zero light disturbance.
  • Auto-Restart after Power Failure: The air conditioner memorizes your settings for every operation mode, in case of a power failure, your settings will automatically return when power is restored.
  • Self-Diagnosis with Digital Display: Malfunction codes can be retrieved and shown on the digital display panel of the wireless remote controller for fast and easy maintenance.
  • Power-Airflow Flap: The Power-Airflow Flap flattens out during cooling operation to deliver cool air to the corners of a room.
  • Power-Airflow Dual Flap: The Power-Airflow Dual Flaps can flatten out during cooling operation to deliver cool air to the corners of a room.
  • Wide-Angle Louvers: The Wide-Angle Louvers provide wide airflow coverage for effective operation no matter where the indoor unit is placed in a room.
  • Vertical Auto-Swing (up and down): This function automatically moves the flaps up and down to distribute air across a room.
  • Auto Fan Speed: The microprocessor automatically adjusts the fan speed to high to rapidly reach the set temperature. Once the temperature is achieved, this function reduces the fan speed to low.
  • Indoor Unit Quiet Operation: Indoor unit operating sound pressure levels are decreased from the Low setting fan speed using the wireless remote controller.
  • Programme Dry Function: The computer chip works to rid the room of humidity while keeping the room temperature as stable as possible. It controls the temperature and airflow rate automatically, so the burden of adjusting these functions will not be an issue.
  • Automatic Operation: This function automatically selects cooling or heating operation mode based on the room temperature at startup.
  • Titanium Apatite Deodorising Filter: This filter contains titanium apatite. While the filter’s micron-level fibers trap dust, the titanium apatite adsorbs odors and allergens, as well as deodorizes odors. The filter can be used for up to three years with proper maintenance.
  • Catechin Air Filter: This filter is infused with catechin extracted from green tea. This substance deactivates bacteria and viruses captured on the filter surface. On top of that, this substance stops any mildew grow on the filter surface.
  • Wipe-Clean Flat Panel: The flat panel design can be cleaned with only the single pass of a cloth across its smooth surface. The flat panel can also be easily removed for more thorough cleaning.
  • Removable Drain Pan: The drain pan collects condensation from the indoor heat exchanger fins. Removable drain pans help to reduce the cleaning time and ensure a better serviceability.
  • 24 Hour On/Off Timer: Set scheduled times for heating and cooling, your system will cycle on and off during a 24 hour period.

Specifications:

Brand Goodman®
Model RXNG12AXVJU / FTXNG12AXVJU
Rated Cooling Capacity (Min ~ Max)

Btu/hr: 11,000 (4,400 - 13,300) 

kW: 3.22 (1.30 - 3.90)

Rated Heating Capacity (Min ~ Max)

Btu/hr: 11,300 (4,400 - 16,400)

kW: 3.31 (1.30 - 4.81)

Rated Power Input (W)

Cooling: 1294

Heating: 1004

Rated EER2

Btu/hr/W: 8.5

W/W: 2.49

Rated COP

Btu/hr/W: 11.26

W/W: 3.30

SEER 18.0
HSPF 9.0
Power Supply (V/pH/Hz) 208/230/1/60
Recommended Breaker Size
15 Amps
Maximum Piping Length 65-5/8 ft
Maximum Piping Elevation 32-13/16 ft
Chargeless 32-13/16 ft
Piping Connections

Liquid: 1/4 inch

Gas: 3/8 inch

Operating range - Cooling 50˚F - 114.8˚F
Operating range - Heating 5˚F - 64.4˚F
Operating range - Ambient Cooling 5˚F - 114.8˚F
Indoor Unit Dimensions (H x W x D) 11-1/3 x 30-5/16 x 9-3/16 inches

Indoor Unit

Sound Level (T/H/M/L/SL)

Cooling: 48/45/37/31/19 dBA

Heating: 47/43/36/30/26 dBA

Indoor Unit

Airflow (T/H/M/L/SL)

Cooling: 473/436/316/247/132 CFM

Heating: 473/412/316/247/210 CFM

Indoor Unit Weight 21.4 lbs
Outdoor Unit Dimensions (H x W x D) 21-11/16 x 26-1/2 x 11-3/16 inches
Outdoor Unit Sound Level (H)

Cooling: 48 dBA

Heating: 48 dBA

Outdoor Unit Weight 62 lbs


Product Information and Guides:

 

Thank you for visiting and shopping at Mini Split Systems Direct. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders made before 2:00 PM EST are processed within 2-3 business days. Items ordered on weekends (Saturday or Sunday) start to process and ship as early as the following business day.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

We offer standard free shipping via UPS Ground, FedEx Ground, and Freight for all orders in the United States. We do not currently ship to international locations. 

Destination Shipping method Processing Time Estimated Delivery Time Shipment cost
United States Free Shipping
2 - 3 business days 3 - 7 days Free


Delivery delays can occasionally occur.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Mini Split Systems Direct is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages & Missing Items

Please inspect all packages for damaged or missing items before accepting your shipment. If any of the items are missing or appear to have any type of damage; Mark the Receipt Damaged and/or missing (write which items are missing, or damaged and describe the damage).


Only refuse the items that are damaged, keep and sign for the items that are in good condition and be sure to notate the items that are being refused for damages clearly on the delivery receipt. You must contact our Customer Service Department at info@minisplitsystemsdirect.com to report which product(s) were missing and/or refused for damages and which product(s) were accepted at the time of delivery. After our Shipping Department receives confirmation from the Freight LTL Company we will promptly ship out the replacement product(s) to you.

Although Mini Split Systems Direct is NOT responsible for shipping damage, if your item(s) do arrive damaged, please send photos to info@minisplitsystemsdirect.com  and we can assist with filing a claim against the shipping carrier to cover the cost of damages.

Any damages or missing items have to be noted on the delivery receipt prior to signing for and accepting your shipment in order to file a claim. Do not let the delivery driver rush you. It is your right to inspect each and every item.

Pre-Orders, Backorders, and Out-of-Stock Items:

Mini Split Systems Direct is dedicated to sourcing any item you may need and getting it to you as quickly as possible. Any items that are out of stock, or available for Pre-Order will be noted on the product page. You are welcome to place an order for Pre-Order items, backorder items, and for items that are out of stock, and will ship them the second they become available from the manufacturer, ensuring you get the item before anyone else. If you have questions about lead times, please refer to the product page or contact us at info@minisplitsystemsdirect.com or give a call or text at 1-800-315-4345

 

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.

All returns are subject to a 15% restocking fee, and the purchaser is responsible for the cost of return shipping.

To start a return, you can contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345. If your return is accepted, we will either schedule a pickup or send you a return shipping label, as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

You can always contact us for any return questions at info@minisplitsystemsdirect.com, or call us at 1-800-315-4345.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. A 15% restocking fee and the cost of return shipping will be deducted from the refundPlease allow up to 10 business days for your bank or credit card company to process and post the refund to your account. If you have any questions regarding your refund, please contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345.

Cancellations

All orders canceled after 24 hours are subject to a 5% administration fee, If your order has not been shipped yet, this is the only fee you will incur. This is a fee that covers administrative and personnel fees.

If your order has been shipped, you will not be charged a 5% administration fee, the standard return procedures will apply and you will be responsible for the cost of return shipping, and a 15% restocking fee will be ducted from your refund. Refunds will only be issued to the original payment method that you used when placing your order.

Damages and issues

Please inspect all packages for damaged or missing items before accepting your shipment. If any of the items are missing or appear to have any type of damage; Mark the Receipt Damaged and/or missing (write which items are missing, or damaged and describe the damage).

Only refuse the items that are damaged, keep and sign for the items that are in good condition and be sure to notate the items that are being refused for damages clearly on the delivery receipt. You must contact our Customer Service Department at info@minisplitsystemsdirect.com to report which product(s) were missing and/or refused for damages and which product(s) were accepted at the time of delivery. After our Shipping Department receives confirmation from the Freight LTL Company we will promptly ship out the replacement product(s) to you.

Although Mini Split Systems Direct is NOT responsible for shipping damage, if your item(s) do arrive damaged, please send photos to info@minisplitsystemsdirect.com  and we can assist with filing a claim against the shipping carrier to cover the cost of damages.

Any damages or missing items have to be noted on the delivery receipt prior to signing for and accepting your shipment in order to file a claim. Do not let the delivery driver rush you. It is your right to inspect each and every item. 

Exchanges

The fastest way to ensure you get what you want is to return the item you have (see return process above), and once the return is accepted, make a separate purchase for the new item.

 

Our goal is to consistently provide the best pricing in the marketplace online and we work very diligently to do so. If you happen to see another online shop that offers a lower price than us within six months of your date please let us know and we’ll be happy to refund the difference on your original payment method. Moreover, because we are consistently working with our suppliers to get better rates we know that you can feel very comfortable and confident that you are seeing the best prices that can be provided for the products listed on our site.

Moving forward if you find the same item that we carry on another website that has a lower price please submit that to us within six months of your purchase date and we will refund you the difference.

If it is a case of seeing a lower price on another website and we need to send a partial refund simply email us the link to the exact product and brand from our site and also the link from our competitors site so we can inspect the pricing. Again this needs to be within six months from the date of your order and we will review your submission and apply a credit if necessary.

Our 100% Shoppers Best Price Guarantee has some limitations:

  • The item must have already been purchased from our site prior to asking for this to be reviewed and submitted.
  • This does not include rebate programs or specific retailer programs such as buy three get one free type offers or any combination such as that are not eligible.
  • The item will need to be in stock from the competitors site that you’re submitting the information from.
  • The competitor must be an online store, they may not have a retail location, warehouse, showroom, or physical location.
  • The website cannot be a wholesaler, liquidator, distributor, or auction website. Examples are eBay, Liquadation.com, Via Trading, Overstock, Wayfair, Amazon, Home Depot, Lowes, etc.
  • The competitor must also be someone who has been authorized by the supplier and/or manufacturer to resell the product you are inquiring about.
  • The price match will include the product listing price, but will exclude any sales tax.

Description

FREE GIFTS FOR A LIMITED TIME ONLY! Order today and receive the following free with your purchase:

  • Free Shipping ($100 Value)
  • Free Liftgate Delivery + Freight Insurance ($150 Value)
  • Expedited Processing ($50 Value)
  • Website Discount of $23.74 off the current discounted price (Use Code: FLASH5) ($23.74 Value)
  • Free 5-year Parts and Labor Warranty ($500 Value)
  • Free Lifetime Technical Support ($300 Value)
  • Free Condenser Wall Mounting Brackets ($119.99 Value)

TO CLAIM YOUR FREE GIFT CLICK ADD TO CART

Total Extra Savings With Us Today = $1,243.73

Goodman® e-Series Mini Split 12,000 BTU 18 SEER Single Zone Ductless Air Conditioner and Heat Pump - 208/230V

Goodman has firmly established themselves as a world leader in heating and cooling equipment manufacturing, and their e-Series Wall Mounted Ductless Mini Split Systems are no exception. The Goodman e-Series Mini Split Systems are perfect for all your single-zone heating and cooling needs. This system pairs a Goodman e-Series wall mounted indoor unit with an outdoor heat pump unit to provide warm and cool air quietly and efficiently to any single zone or room in your home. The Goodman e-Series indoor and outdoor units are designed with powerful energy-saving features, allowing these systems to provide you and your family with long-term peace of mind, and consistent, cost-efficient, premium comfort for life.

Features:

  • Indoor Unit On/Off Switch: The unit can be conveniently started by hand if the wireless remote controller is misplaced or its batteries are not charged.
  • Wireless Remote Controller with Luminous Button: The luminous button absorbs and saves light and then slowly releases it. This makes it easy to see in the dark.
  • Inverter Powerful Operation: This function boosts cooling or heating performance for a 20-minute period. It is convenient when it is necessary to change the room temperature quickly.
  • ECO+ Function: An intelligent feature that ensures optimum energy consumption while fulfilling basic human comfort needs. Once activated, set temperature will be adjusted automatically to an eco-friendly level while limiting the maximum power consumption.
  • Sleep Mode: Unwind at the end of the day with Sleep Mode, which gradually adjusts set temperature according to regular sleeping temperature patterns and auto-adjusts the LED display intensity for an effortlessly personalized sleeping environment.
  • Wireless Remote Controller with Backlight: The backlit LCD allows easy operation in the dark, convenient for users to identify the functions activated.
  • LED Display On/Off: The LED Display on the unit can be conveniently turned off with the touch of a single button to ensure zero light disturbance.
  • Auto-Restart after Power Failure: The air conditioner memorizes your settings for every operation mode, in case of a power failure, your settings will automatically return when power is restored.
  • Self-Diagnosis with Digital Display: Malfunction codes can be retrieved and shown on the digital display panel of the wireless remote controller for fast and easy maintenance.
  • Power-Airflow Flap: The Power-Airflow Flap flattens out during cooling operation to deliver cool air to the corners of a room.
  • Power-Airflow Dual Flap: The Power-Airflow Dual Flaps can flatten out during cooling operation to deliver cool air to the corners of a room.
  • Wide-Angle Louvers: The Wide-Angle Louvers provide wide airflow coverage for effective operation no matter where the indoor unit is placed in a room.
  • Vertical Auto-Swing (up and down): This function automatically moves the flaps up and down to distribute air across a room.
  • Auto Fan Speed: The microprocessor automatically adjusts the fan speed to high to rapidly reach the set temperature. Once the temperature is achieved, this function reduces the fan speed to low.
  • Indoor Unit Quiet Operation: Indoor unit operating sound pressure levels are decreased from the Low setting fan speed using the wireless remote controller.
  • Programme Dry Function: The computer chip works to rid the room of humidity while keeping the room temperature as stable as possible. It controls the temperature and airflow rate automatically, so the burden of adjusting these functions will not be an issue.
  • Automatic Operation: This function automatically selects cooling or heating operation mode based on the room temperature at startup.
  • Titanium Apatite Deodorising Filter: This filter contains titanium apatite. While the filter’s micron-level fibers trap dust, the titanium apatite adsorbs odors and allergens, as well as deodorizes odors. The filter can be used for up to three years with proper maintenance.
  • Catechin Air Filter: This filter is infused with catechin extracted from green tea. This substance deactivates bacteria and viruses captured on the filter surface. On top of that, this substance stops any mildew grow on the filter surface.
  • Wipe-Clean Flat Panel: The flat panel design can be cleaned with only the single pass of a cloth across its smooth surface. The flat panel can also be easily removed for more thorough cleaning.
  • Removable Drain Pan: The drain pan collects condensation from the indoor heat exchanger fins. Removable drain pans help to reduce the cleaning time and ensure a better serviceability.
  • 24 Hour On/Off Timer: Set scheduled times for heating and cooling, your system will cycle on and off during a 24 hour period.

Specifications:

Brand Goodman®
Model RXNG12AXVJU / FTXNG12AXVJU
Rated Cooling Capacity (Min ~ Max)

Btu/hr: 11,000 (4,400 - 13,300) 

kW: 3.22 (1.30 - 3.90)

Rated Heating Capacity (Min ~ Max)

Btu/hr: 11,300 (4,400 - 16,400)

kW: 3.31 (1.30 - 4.81)

Rated Power Input (W)

Cooling: 1294

Heating: 1004

Rated EER2

Btu/hr/W: 8.5

W/W: 2.49

Rated COP

Btu/hr/W: 11.26

W/W: 3.30

SEER 18.0
HSPF 9.0
Power Supply (V/pH/Hz) 208/230/1/60
Recommended Breaker Size
15 Amps
Maximum Piping Length 65-5/8 ft
Maximum Piping Elevation 32-13/16 ft
Chargeless 32-13/16 ft
Piping Connections

Liquid: 1/4 inch

Gas: 3/8 inch

Operating range - Cooling 50˚F - 114.8˚F
Operating range - Heating 5˚F - 64.4˚F
Operating range - Ambient Cooling 5˚F - 114.8˚F
Indoor Unit Dimensions (H x W x D) 11-1/3 x 30-5/16 x 9-3/16 inches

Indoor Unit

Sound Level (T/H/M/L/SL)

Cooling: 48/45/37/31/19 dBA

Heating: 47/43/36/30/26 dBA

Indoor Unit

Airflow (T/H/M/L/SL)

Cooling: 473/436/316/247/132 CFM

Heating: 473/412/316/247/210 CFM

Indoor Unit Weight 21.4 lbs
Outdoor Unit Dimensions (H x W x D) 21-11/16 x 26-1/2 x 11-3/16 inches
Outdoor Unit Sound Level (H)

Cooling: 48 dBA

Heating: 48 dBA

Outdoor Unit Weight 62 lbs


Product Information and Guides:

Shipping Policy

 

Thank you for visiting and shopping at Mini Split Systems Direct. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders made before 2:00 PM EST are processed within 2-3 business days. Items ordered on weekends (Saturday or Sunday) start to process and ship as early as the following business day.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

We offer standard free shipping via UPS Ground, FedEx Ground, and Freight for all orders in the United States. We do not currently ship to international locations. 

Destination Shipping method Processing Time Estimated Delivery Time Shipment cost
United States Free Shipping
2 - 3 business days 3 - 7 days Free


Delivery delays can occasionally occur.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Mini Split Systems Direct is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages & Missing Items

Please inspect all packages for damaged or missing items before accepting your shipment. If any of the items are missing or appear to have any type of damage; Mark the Receipt Damaged and/or missing (write which items are missing, or damaged and describe the damage).


Only refuse the items that are damaged, keep and sign for the items that are in good condition and be sure to notate the items that are being refused for damages clearly on the delivery receipt. You must contact our Customer Service Department at info@minisplitsystemsdirect.com to report which product(s) were missing and/or refused for damages and which product(s) were accepted at the time of delivery. After our Shipping Department receives confirmation from the Freight LTL Company we will promptly ship out the replacement product(s) to you.

Although Mini Split Systems Direct is NOT responsible for shipping damage, if your item(s) do arrive damaged, please send photos to info@minisplitsystemsdirect.com  and we can assist with filing a claim against the shipping carrier to cover the cost of damages.

Any damages or missing items have to be noted on the delivery receipt prior to signing for and accepting your shipment in order to file a claim. Do not let the delivery driver rush you. It is your right to inspect each and every item.

Pre-Orders, Backorders, and Out-of-Stock Items:

Mini Split Systems Direct is dedicated to sourcing any item you may need and getting it to you as quickly as possible. Any items that are out of stock, or available for Pre-Order will be noted on the product page. You are welcome to place an order for Pre-Order items, backorder items, and for items that are out of stock, and will ship them the second they become available from the manufacturer, ensuring you get the item before anyone else. If you have questions about lead times, please refer to the product page or contact us at info@minisplitsystemsdirect.com or give a call or text at 1-800-315-4345

Return and Refund Policy

 

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.

All returns are subject to a 15% restocking fee, and the purchaser is responsible for the cost of return shipping.

To start a return, you can contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345. If your return is accepted, we will either schedule a pickup or send you a return shipping label, as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

You can always contact us for any return questions at info@minisplitsystemsdirect.com, or call us at 1-800-315-4345.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. A 15% restocking fee and the cost of return shipping will be deducted from the refundPlease allow up to 10 business days for your bank or credit card company to process and post the refund to your account. If you have any questions regarding your refund, please contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345.

Cancellations

All orders canceled after 24 hours are subject to a 5% administration fee, If your order has not been shipped yet, this is the only fee you will incur. This is a fee that covers administrative and personnel fees.

If your order has been shipped, you will not be charged a 5% administration fee, the standard return procedures will apply and you will be responsible for the cost of return shipping, and a 15% restocking fee will be ducted from your refund. Refunds will only be issued to the original payment method that you used when placing your order.

Damages and issues

Please inspect all packages for damaged or missing items before accepting your shipment. If any of the items are missing or appear to have any type of damage; Mark the Receipt Damaged and/or missing (write which items are missing, or damaged and describe the damage).

Only refuse the items that are damaged, keep and sign for the items that are in good condition and be sure to notate the items that are being refused for damages clearly on the delivery receipt. You must contact our Customer Service Department at info@minisplitsystemsdirect.com to report which product(s) were missing and/or refused for damages and which product(s) were accepted at the time of delivery. After our Shipping Department receives confirmation from the Freight LTL Company we will promptly ship out the replacement product(s) to you.

Although Mini Split Systems Direct is NOT responsible for shipping damage, if your item(s) do arrive damaged, please send photos to info@minisplitsystemsdirect.com  and we can assist with filing a claim against the shipping carrier to cover the cost of damages.

Any damages or missing items have to be noted on the delivery receipt prior to signing for and accepting your shipment in order to file a claim. Do not let the delivery driver rush you. It is your right to inspect each and every item. 

Exchanges

The fastest way to ensure you get what you want is to return the item you have (see return process above), and once the return is accepted, make a separate purchase for the new item.

Price Match Policy

 

Our goal is to consistently provide the best pricing in the marketplace online and we work very diligently to do so. If you happen to see another online shop that offers a lower price than us within six months of your date please let us know and we’ll be happy to refund the difference on your original payment method. Moreover, because we are consistently working with our suppliers to get better rates we know that you can feel very comfortable and confident that you are seeing the best prices that can be provided for the products listed on our site.

Moving forward if you find the same item that we carry on another website that has a lower price please submit that to us within six months of your purchase date and we will refund you the difference.

If it is a case of seeing a lower price on another website and we need to send a partial refund simply email us the link to the exact product and brand from our site and also the link from our competitors site so we can inspect the pricing. Again this needs to be within six months from the date of your order and we will review your submission and apply a credit if necessary.

Our 100% Shoppers Best Price Guarantee has some limitations:

  • The item must have already been purchased from our site prior to asking for this to be reviewed and submitted.
  • This does not include rebate programs or specific retailer programs such as buy three get one free type offers or any combination such as that are not eligible.
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Customer Reviews

Based on 8 reviews
100%
(8)
0%
(0)
0%
(0)
0%
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0%
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Scott George
Excellent product. Easy installation, great price, & performs awesome!

System works very well. I install many types of mini splits. I have worked in the hvac field for many years. I rate this mini split just as high as I would any of the higher end systems. It is extremely quiet. It's not a big deal but if I could change anything I'd like to see a display of the temp on the front of the unit.

R
Randy Satterfield
12,000 Goodman mini split

I installed the unit a few days ago and am enjoying it it keeps the room cool with hardly no noise my wife was waiting on me to turn it on and she realized it was on I bought another larger unit for the living room and kitchen area it’s a 18,000 Goodman mini split finished the install yesterday and it is working flawlessly just like the upstairs unit I would highly recommended these units I replaced a Goodman split system that was 14 years old and so far couldn’t be happier plus it freed up a 60 amp breaker so I’m running 3 units now with 20 amp each instead of the 80 amps for a single unit so we will see if we notice any difference in the electric bill I installed both units in a couple days and had to buy a vacuum pump and gauges but way cheaper than hiring a hvac person

D
Dave A
Great product, quality manufacturing

I've had very good luck with Goodman products and their support over the years, and this was the first mini-split I dealt with.
Researching manufacturers revealed there are only a small handful out there making these for under many different names. When I saw Daikin as one of the leading quality manufacturers, and that they bought Goodman, this was a no-brainer for me. Everything was as expected - this is a no-frills unit without a fancy digital display on the head. What was nice is that the air flow was manually adjustable to direct to the sides, as well as an automated up and down. Units are plated with the Daikin name and manufactured in Malaysia. Would definitely purchase these again!

L
Lisa Higgins
Very efficient!

My husband is getting older and we’ve decided to air condition the garage, so he is not out in the 100 degree weather working on his projects. This AC is very efficient and it is awesome! It’s usually cooler in our garage than in our house. The temperature in the garage is set at 70 and the house is set at 74.

C
Cw
Freaking awesome

Install it correctly, and it works amazing. Quiet, easy to use, looks cool. Freezes the room in summer and turns it into a freaking oven in winter. Good on the electric bull. When my main ac dies I'm just going to buy these instead.

Customer Reviews

Based on 8 reviews
100%
(8)
0%
(0)
0%
(0)
0%
(0)
0%
(0)
S
Scott George
Excellent product. Easy installation, great price, & performs awesome!

System works very well. I install many types of mini splits. I have worked in the hvac field for many years. I rate this mini split just as high as I would any of the higher end systems. It is extremely quiet. It's not a big deal but if I could change anything I'd like to see a display of the temp on the front of the unit.

R
Randy Satterfield
12,000 Goodman mini split

I installed the unit a few days ago and am enjoying it it keeps the room cool with hardly no noise my wife was waiting on me to turn it on and she realized it was on I bought another larger unit for the living room and kitchen area it’s a 18,000 Goodman mini split finished the install yesterday and it is working flawlessly just like the upstairs unit I would highly recommended these units I replaced a Goodman split system that was 14 years old and so far couldn’t be happier plus it freed up a 60 amp breaker so I’m running 3 units now with 20 amp each instead of the 80 amps for a single unit so we will see if we notice any difference in the electric bill I installed both units in a couple days and had to buy a vacuum pump and gauges but way cheaper than hiring a hvac person

D
Dave A
Great product, quality manufacturing

I've had very good luck with Goodman products and their support over the years, and this was the first mini-split I dealt with.
Researching manufacturers revealed there are only a small handful out there making these for under many different names. When I saw Daikin as one of the leading quality manufacturers, and that they bought Goodman, this was a no-brainer for me. Everything was as expected - this is a no-frills unit without a fancy digital display on the head. What was nice is that the air flow was manually adjustable to direct to the sides, as well as an automated up and down. Units are plated with the Daikin name and manufactured in Malaysia. Would definitely purchase these again!

L
Lisa Higgins
Very efficient!

My husband is getting older and we’ve decided to air condition the garage, so he is not out in the 100 degree weather working on his projects. This AC is very efficient and it is awesome! It’s usually cooler in our garage than in our house. The temperature in the garage is set at 70 and the house is set at 74.

C
Cw
Freaking awesome

Install it correctly, and it works amazing. Quiet, easy to use, looks cool. Freezes the room in summer and turns it into a freaking oven in winter. Good on the electric bull. When my main ac dies I'm just going to buy these instead.

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