Your Cart ()
cload

GUARANTEED SAFE & SECURE CHECKOUT

Free Shipping | Call for Best Pricing: 1-800-315-4345

Got a Question? Call Us

Phone Icon 1-800-315-4345

Monday-Saturday 9am-6pm EST

AlorAir Sentinel HD35P Energy Star 70 Pint Dehumidifier with Pump and Hose for Basements or Crawl Spaces

SKU: Sentinel-HD35
Your Price:
$499.66 $674.54
You Save: $174.88 26%
  • FLASH SALE GOING ON NOW! Save An Extra 5% OFF with Code: FLASH5
  • NO SALES TAX OUTSIDE MICHIGAN
  • EASY RETURNS: 30 Days Money Back Guaranteed
  • FREE SHIPPING: Ships in 2 - 3 Business Days
  • FAST DELIVERY: Arrives in 3 - 7 Days
  • HASSLE FREE DELIVERY: Free Liftgate Delivery + Freight Insurance
  • NEED HELP?: Call 1-800-315-4345
  • AUTHORIZED DEALER: Best Products and Equipment from a Reliable and Knowledgeable Source
Checkout Secure

Quantity Remaining:

Only 3 Left in Stock.
Order in the next to get it by

Get Extra 5% Off With Code: FLASH5 - Flash Sale Ends:

Days
Hours
Minutes
Seconds

FREE GIFTS FOR A LIMITED TIME ONLY! Order today and receive the following free with your purchase:

  • Free Shipping ($100 Value)
  • Expedited Processing ($50 Value)
  • Website Discount of $24.98 off the current discounted price (Use Code: FLASH5) ($24.98 Value)
  • Free 5-year Warranty ($125 Value)
  • Free MERV-1 Filter included with your AlorAir Sentinel HD35P ($24.99 Value)

Total Extra Savings With Us Today = $324.34

AlorAir Sentinel HD35P Energy Star 70 Pint Dehumidifier with Pump and Hose for Basements or Crawl Spaces


Description

70 pints basement dehumidifier - The crawl space dehumidifier quickly and effectively removes 70 pints of water per day (90 degrees Fahrenheit, 90% saturation).Removes 35 pints in the case of AHAM. With GLGR technology, air humidity can be controlled more precisely. Coupled with the professional certification of Energy Star, it ensures energy savings and saving money while bringing you a good life experience.

Designed for modern homes - Dehumidifier with drain hose easily solves distance drainage problems, water pipe length is 19.6 feet. A condensate pump installed in a commercial dehumidifier can shock water to an altitude of 19.6 feet. Whether it's gravity drainage or upward drainage, the ALORAIR dehumidifier can meet your needs, is the best choice for industrial water damage repair.

Professional water damage repair - After many attempts by the R&D team, the use area of the dehumidifier has been greatly increased. It can be used in a space of up to 1,000 Sq.ft. The product size of the large room dehumidifier is 15.35*11.2*11.4in, and the weight is 39.7 pounds. Suitable for any basement, crawlspace, storage area, garage, large room, or commercial use.

Full-featured - To your satisfaction, we designed this professional dehumidifier with the modern consumer in mind. Fast and efficient automatic defrost function allows the dehumidifier to be used even in low-temperature environments. The noise emitted by the dehumidifier when it is running is less than 55 decibels. Has a memory function that automatically restarts and closes.

Excellent customer service - Alorair dehumidifiers strive to be multi-directional as one, just to give customers the best experience. ALORAIR provides customers with after-sales service for machine maintenance within five years, and each HD35P dehumidifier is ETL safety certified. A professional customer support team is always ready to help. Please feel free to contact us.

Suppose you've been struggling with excess humidity and moisture in your crawl space, garage, warehouse, factory, or store, AlorAir's Crawl Space and Basement Dehumidifiers Will Solve Your Moisture and Humidity Problems!

The best dehumidifiers help reduce excess moisture and protect your home. Excessive moisture in the home can result in unpleasant odors, and damage to home fixtures, and save the homeowner money and time. Choosing an Energy Star Certified Sentinel HD35P dehumidifier can save energy bills without sacrificing performance, features, and comfort while protecting the environment by reducing greenhouse gas emissions.

Note: This crawlspace dehumidifier is ENERGY STAR and ETL certified.

Features

Portable & Light Weight

Sentinel HD35P dehumidifier is designed to operate indoors, We designed a built-in handle on the top of the dehumidifier, so you can easily carry the dehumidifier to every corner of your home.

Unlike other dehumidifiers, Our dehumidifier is Energy Star certified and ETL certified, which ensures your safety in use and reduces power consumption. Power saving, Save worry, Convenient.

Specifically Designed for Crawl Space & Basement - Updated Compact Design

It is much smaller and more compact than the conventional Crawl Space Basement dehumidifiers on the market.

The HD35P dehumidifier is perfect for low-clearance crawl spaces and tight basement areas or to fit in between floor joists.

Compact structure but powerful

Although this crawl space dehumidifier is quite compact, it doesn't sacrifice water removal capability, removing up to 70 pints of water from the air per day (35 Pints/Day @ AHAM)

More Than One Way Of Drainage

Removing large amounts of moisture can be tough, especially from a sealed crawl space or tight basement. But to this crawl space dehumidifier with a heavy-duty internal pump and a 19.6 ft long drain hose, it won't be a problem anymore.

You can choose a gravity drain or pump drain with the working environment.

The internal pump automatically removes collected water from the dehumidifier so you never experience downtime due to a full water bucket. Water can be pumped sideways or vertically up to 19.6 feet away. 

Pump Specification:

  • Drain Height: 19.6 ft
  • Drain Hose Length: 19.6ft
  • Quick Access for Pump Maintenance

Gravity Drain: By using the dehumidifier drain hose connection to empty water into your floor drain. Drain hose length: 6.5 feet

Purchase separately according to your basement or crawl space dehumidifying needs.

Optional Remote Control (Buy Separately): The Remote Controller connects to the dehumidifier via a 25' CAT 5 cable, enabling remote control and monitor your Dehumidifier. Function: Start/Stop Dehumidifier, Adjust Humidity Level, Dehumidification and Duct Mode Switch, Temperature Sensor, Continuous Mode, Drain Pump (if have) Control.

Hanging Kits (Buy Separately): These help to reduce noise and vibration while the basement dehumidifier is operating when properly installed. No transfer of noise or vibration to the floor above, and getting a lower space back is comfortable.

AlorAir Sentinel HD35P Dehumidifiers Will Solve Your Moisture and Humidity Problems!

User Manual Download:

Thank you for visiting and shopping at Mini Split Systems Direct. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders made before 2:00 PM EST are processed within 2-3 business days. Items ordered on weekends (Saturday or Sunday) start to process and ship as early as the following business day.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

We offer standard free shipping via UPS Ground, FedEx Ground, and Freight for all orders in the United States. We do not currently ship to international locations. 

Destination Shipping method Processing Time Estimated Delivery Time Shipment cost
United States Free Shipping
2 - 3 business days 3 - 7 days Free


Delivery delays can occasionally occur.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Mini Split Systems Direct is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages & Missing Items

Please inspect all packages for damaged or missing items before accepting your shipment. If any of the items are missing or appear to have any type of damage; Mark the Receipt Damaged and/or missing (write which items are missing, or damaged and describe the damage).


Only refuse the items that are damaged, keep and sign for the items that are in good condition and be sure to notate the items that are being refused for damages clearly on the delivery receipt. You must contact our Customer Service Department at info@minisplitsystemsdirect.com to report which product(s) were missing and/or refused for damages and which product(s) were accepted at the time of delivery. After our Shipping Department receives confirmation from the Freight LTL Company we will promptly ship out the replacement product(s) to you.

Although Mini Split Systems Direct is NOT responsible for shipping damage, if your item(s) do arrive damaged, please send photos to info@minisplitsystemsdirect.com  and we can assist with filing a claim against the shipping carrier to cover the cost of damages.

Any damages or missing items have to be noted on the delivery receipt prior to signing for and accepting your shipment in order to file a claim. Do not let the delivery driver rush you. It is your right to inspect each and every item.

Pre-Orders, Backorders, and Out-of-Stock Items:

Mini Split Systems Direct is dedicated to sourcing any item you may need and getting it to you as quickly as possible. Any items that are out of stock, or available for Pre-Order will be noted on the product page. You are welcome to place an order for Pre-Order items, backorder items, and for items that are out of stock, and will ship them the second they become available from the manufacturer, ensuring you get the item before anyone else. If you have questions about lead times, please refer to the product page or contact us at info@minisplitsystemsdirect.com or give a call or text at 1-800-315-4345

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.

All returns are subject to a 15% restocking fee, and the purchaser is responsible for the cost of return shipping.

To start a return, you can contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345. If your return is accepted, we will either schedule a pickup or send you a return shipping label, as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

You can always contact us for any return questions at info@minisplitsystemsdirect.com, or call us at 1-800-315-4345.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. A 15% restocking fee and the cost of return shipping will be deducted from the refundPlease allow up to 10 business days for your bank or credit card company to process and post the refund to your account. If you have any questions regarding your refund, please contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345.

Cancellations

All orders canceled after 24 hours are subject to a 5% administration fee, If your order has not been shipped yet, this is the only fee you will incur. This is a fee that covers administrative and personnel fees.

If your order has been shipped, you will not be charged a 5% administration fee, the standard return procedures will apply and you will be responsible for the cost of return shipping, and a 15% restocking fee will be ducted from your refund. Refunds will only be issued to the original payment method that you used when placing your order.

Damages and issues

Please inspect all packages for damaged or missing items before accepting your shipment. If any of the items are missing or appear to have any type of damage; Mark the Receipt Damaged and/or missing (write which items are missing, or damaged and describe the damage).

Only refuse the items that are damaged, keep and sign for the items that are in good condition and be sure to notate the items that are being refused for damages clearly on the delivery receipt. You must contact our Customer Service Department at info@minisplitsystemsdirect.com to report which product(s) were missing and/or refused for damages and which product(s) were accepted at the time of delivery. After our Shipping Department receives confirmation from the Freight LTL Company we will promptly ship out the replacement product(s) to you.

Although Mini Split Systems Direct is NOT responsible for shipping damage, if your item(s) do arrive damaged, please send photos to info@minisplitsystemsdirect.com  and we can assist with filing a claim against the shipping carrier to cover the cost of damages.

Any damages or missing items have to be noted on the delivery receipt prior to signing for and accepting your shipment in order to file a claim. Do not let the delivery driver rush you. It is your right to inspect each and every item. 

Exchanges

The fastest way to ensure you get what you want is to return the item you have (see return process above), and once the return is accepted, make a separate purchase for the new item.

Our goal is to consistently provide the best pricing in the marketplace online and we work very diligently to do so. If you happen to see another online shop that offers a lower price than us within six months of your date please let us know and we’ll be happy to refund the difference on your original payment method. Moreover, because we are consistently working with our suppliers to get better rates we know that you can feel very comfortable and confident that you are seeing the best prices that can be provided for the products listed on our site.

Moving forward if you find the same item that we carry on another website that has a lower price please submit that to us within six months of your purchase date and we will refund you the difference.

If it is a case of seeing a lower price on another website and we need to send a partial refund simply email us the link to the exact product and brand from our site and also the link from our competitors site so we can inspect the pricing. Again this needs to be within six months from the date of your order and we will review your submission and apply a credit if necessary.

Our Price Match Policy has some limitations:

  • The item must have already been purchased from our site prior to asking for this to be reviewed and submitted.
  • This does not include rebate programs or specific retailer programs such as buy three get one free type offers or any combination such as that are not eligible.
  • The item will need to be in stock from the competitors site that you’re submitting the information from.
  • The competitor must be an online store, they may not have a retail location, warehouse, showroom, or physical location.
  • The website cannot be a wholesaler, liquidator, distributor, or auction website. Examples are eBay, Liquadation.com, Via Trading, Overstock, Wayfair, Amazon, Home Depot, Lowes, etc.
  • The competitor must also be someone who has been authorized by the supplier and/or manufacturer to resell the product you are inquiring about.
  • The price match will include the product listing price, but will exclude any sales tax.

Can I add a discount code to my order post-purchase?

Unfortunately were unable to add a discount code to your order after you've checked out, but, were happy to provide you with discount for your next purchase.

Can I add items to my order?

Yes, please contact us a soon as possible if you need to make changes to your order and will send an invoice for the remaining amount due. Please note this may result in you receiving your order in multiple packages, and yes, you will receive a tracking number for each package.

Can I change or modify my order?

Yes, you can change or modify your order within the first 24 hours after placing your order, after that, it will depend on the status of your order. If you need to change or modify your order, please contact us as soon as possible at info@minisplitsystemsdirect.com. If your order has already been processed and shipped, then we may be unable to change or modify your order.

Can I place my order to be delivered outside the United States?

At this time we do not ship internationally, but please contact us we may be able to accommodate you.

How can I remove items from my order?

If you need to remove items from your order, please contact us at info@minisplitsystemsdirect.com within the first 24 hours after you placed your order. After 24 hours, you are subject to a 5% fee for the item that is cancelled to cover incurred credit card processing fees. If your order has not been shipped yet, this is the only fee you will incur.

If your order has been shipped, you will not be charged a 5% administration fee, the standard return procedures will apply and you will be responsible for the cost of return shipping, and a 15% restocking fee will be ducted from your refund. Refunds will only be issued to the original payment method that you used when placing your order. For more information, please see our return & refund policy here.

Do all the products you carry come with a warranty?

Yes, every product we carry includes a manufacturer warranty. If you need help with a warranty claim, please contact us at info@minisplitsystemsdirect.com and will help you resolve any issues you are experiencing with your product.

Do you have a storefront?

At this time we do not have a storefront, we're an online only Authorized Dealer for all the brand we carry. We do have plans to open a storefront in the future.

How do I check the status of my order?

After placing your order you'll receive a confirmation email, and after a Shipment Confirmation email once your order has shipped which will contain your tracking number(s). The tracking number will be active within 24 hours. If you have any other questions regarding the status of your order please contact us at  info@minisplitsystemsdirect.com or message us by live chat.

How long is shipping and delivery?

All orders made before 2:00 PM EST are processed within 2 - 3 business days. Items ordered on weekends (Saturday or Sunday) start to process and ship as early as the following business day. Estimated delivery time is 3 - 7 days.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Who do you ship with?

We offer standard free shipping via UPS Ground, FedEx Ground, and Freight for all orders in the United States.

How long will it take to receive my refund?

Please allow up to 10 business days for your bank or credit card company to process and post the refund to your account. If you have any questions regarding your refund, please contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345.

What is your return policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.

All returns are subject to a 15% restocking fee, and the purchaser is responsible for the cost of return shipping.

To start a return, you can contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345. If your return is accepted, we will either schedule a pickup or send you a return shipping label, as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted. Please see our full return & refund policy here.

What forms of payment do you accept?

We accept all credit cards, PayPal, Apple Pay, and you can pay in installments with Sezzle at checkout.

What should I do if my order is damaged or I'm missing items?

Please contact us within 48 hours of receiving your order at info@minisplitsystemsdirect.com and we'll resolve the issue ASAP.

What should I do if my order was marked as delivered but I haven't received it?

Although we cannot control what happens once your order leaves the warehouse and is in the hands of the shipping carrier, we will do everything we can to make sure you receive your order. If you have not received your order, please contact us at info@minisplitsystemsdirect.com with your order number, and provide us with any details that may help and rest assured, we will resolve the issue.

I’m having trouble tracking my order. What should I do?

If your order has just been shipped, please wait 24 hours for your tracking number to be updated properly with your latest tracking information. If after 24 hours your tracking information is not populating, please contact us at info@minisplitsystemsdirect.com and we will be more than happy to assist you.

Description

FREE GIFTS FOR A LIMITED TIME ONLY! Order today and receive the following free with your purchase:

  • Free Shipping ($100 Value)
  • Expedited Processing ($50 Value)
  • Website Discount of $24.98 off the current discounted price (Use Code: FLASH5) ($24.98 Value)
  • Free 5-year Warranty ($125 Value)
  • Free MERV-1 Filter included with your AlorAir Sentinel HD35P ($24.99 Value)

Total Extra Savings With Us Today = $324.34

AlorAir Sentinel HD35P Energy Star 70 Pint Dehumidifier with Pump and Hose for Basements or Crawl Spaces


Description

70 pints basement dehumidifier - The crawl space dehumidifier quickly and effectively removes 70 pints of water per day (90 degrees Fahrenheit, 90% saturation).Removes 35 pints in the case of AHAM. With GLGR technology, air humidity can be controlled more precisely. Coupled with the professional certification of Energy Star, it ensures energy savings and saving money while bringing you a good life experience.

Designed for modern homes - Dehumidifier with drain hose easily solves distance drainage problems, water pipe length is 19.6 feet. A condensate pump installed in a commercial dehumidifier can shock water to an altitude of 19.6 feet. Whether it's gravity drainage or upward drainage, the ALORAIR dehumidifier can meet your needs, is the best choice for industrial water damage repair.

Professional water damage repair - After many attempts by the R&D team, the use area of the dehumidifier has been greatly increased. It can be used in a space of up to 1,000 Sq.ft. The product size of the large room dehumidifier is 15.35*11.2*11.4in, and the weight is 39.7 pounds. Suitable for any basement, crawlspace, storage area, garage, large room, or commercial use.

Full-featured - To your satisfaction, we designed this professional dehumidifier with the modern consumer in mind. Fast and efficient automatic defrost function allows the dehumidifier to be used even in low-temperature environments. The noise emitted by the dehumidifier when it is running is less than 55 decibels. Has a memory function that automatically restarts and closes.

Excellent customer service - Alorair dehumidifiers strive to be multi-directional as one, just to give customers the best experience. ALORAIR provides customers with after-sales service for machine maintenance within five years, and each HD35P dehumidifier is ETL safety certified. A professional customer support team is always ready to help. Please feel free to contact us.

Suppose you've been struggling with excess humidity and moisture in your crawl space, garage, warehouse, factory, or store, AlorAir's Crawl Space and Basement Dehumidifiers Will Solve Your Moisture and Humidity Problems!

The best dehumidifiers help reduce excess moisture and protect your home. Excessive moisture in the home can result in unpleasant odors, and damage to home fixtures, and save the homeowner money and time. Choosing an Energy Star Certified Sentinel HD35P dehumidifier can save energy bills without sacrificing performance, features, and comfort while protecting the environment by reducing greenhouse gas emissions.

Note: This crawlspace dehumidifier is ENERGY STAR and ETL certified.

Features

Portable & Light Weight

Sentinel HD35P dehumidifier is designed to operate indoors, We designed a built-in handle on the top of the dehumidifier, so you can easily carry the dehumidifier to every corner of your home.

Unlike other dehumidifiers, Our dehumidifier is Energy Star certified and ETL certified, which ensures your safety in use and reduces power consumption. Power saving, Save worry, Convenient.

Specifically Designed for Crawl Space & Basement - Updated Compact Design

It is much smaller and more compact than the conventional Crawl Space Basement dehumidifiers on the market.

The HD35P dehumidifier is perfect for low-clearance crawl spaces and tight basement areas or to fit in between floor joists.

Compact structure but powerful

Although this crawl space dehumidifier is quite compact, it doesn't sacrifice water removal capability, removing up to 70 pints of water from the air per day (35 Pints/Day @ AHAM)

More Than One Way Of Drainage

Removing large amounts of moisture can be tough, especially from a sealed crawl space or tight basement. But to this crawl space dehumidifier with a heavy-duty internal pump and a 19.6 ft long drain hose, it won't be a problem anymore.

You can choose a gravity drain or pump drain with the working environment.

The internal pump automatically removes collected water from the dehumidifier so you never experience downtime due to a full water bucket. Water can be pumped sideways or vertically up to 19.6 feet away. 

Pump Specification:

  • Drain Height: 19.6 ft
  • Drain Hose Length: 19.6ft
  • Quick Access for Pump Maintenance

Gravity Drain: By using the dehumidifier drain hose connection to empty water into your floor drain. Drain hose length: 6.5 feet

Purchase separately according to your basement or crawl space dehumidifying needs.

Optional Remote Control (Buy Separately): The Remote Controller connects to the dehumidifier via a 25' CAT 5 cable, enabling remote control and monitor your Dehumidifier. Function: Start/Stop Dehumidifier, Adjust Humidity Level, Dehumidification and Duct Mode Switch, Temperature Sensor, Continuous Mode, Drain Pump (if have) Control.

Hanging Kits (Buy Separately): These help to reduce noise and vibration while the basement dehumidifier is operating when properly installed. No transfer of noise or vibration to the floor above, and getting a lower space back is comfortable.

AlorAir Sentinel HD35P Dehumidifiers Will Solve Your Moisture and Humidity Problems!

User Manual Download:

Shipping Policy

Thank you for visiting and shopping at Mini Split Systems Direct. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders made before 2:00 PM EST are processed within 2-3 business days. Items ordered on weekends (Saturday or Sunday) start to process and ship as early as the following business day.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

We offer standard free shipping via UPS Ground, FedEx Ground, and Freight for all orders in the United States. We do not currently ship to international locations. 

Destination Shipping method Processing Time Estimated Delivery Time Shipment cost
United States Free Shipping
2 - 3 business days 3 - 7 days Free


Delivery delays can occasionally occur.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Mini Split Systems Direct is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages & Missing Items

Please inspect all packages for damaged or missing items before accepting your shipment. If any of the items are missing or appear to have any type of damage; Mark the Receipt Damaged and/or missing (write which items are missing, or damaged and describe the damage).


Only refuse the items that are damaged, keep and sign for the items that are in good condition and be sure to notate the items that are being refused for damages clearly on the delivery receipt. You must contact our Customer Service Department at info@minisplitsystemsdirect.com to report which product(s) were missing and/or refused for damages and which product(s) were accepted at the time of delivery. After our Shipping Department receives confirmation from the Freight LTL Company we will promptly ship out the replacement product(s) to you.

Although Mini Split Systems Direct is NOT responsible for shipping damage, if your item(s) do arrive damaged, please send photos to info@minisplitsystemsdirect.com  and we can assist with filing a claim against the shipping carrier to cover the cost of damages.

Any damages or missing items have to be noted on the delivery receipt prior to signing for and accepting your shipment in order to file a claim. Do not let the delivery driver rush you. It is your right to inspect each and every item.

Pre-Orders, Backorders, and Out-of-Stock Items:

Mini Split Systems Direct is dedicated to sourcing any item you may need and getting it to you as quickly as possible. Any items that are out of stock, or available for Pre-Order will be noted on the product page. You are welcome to place an order for Pre-Order items, backorder items, and for items that are out of stock, and will ship them the second they become available from the manufacturer, ensuring you get the item before anyone else. If you have questions about lead times, please refer to the product page or contact us at info@minisplitsystemsdirect.com or give a call or text at 1-800-315-4345

Return and Refund Policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.

All returns are subject to a 15% restocking fee, and the purchaser is responsible for the cost of return shipping.

To start a return, you can contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345. If your return is accepted, we will either schedule a pickup or send you a return shipping label, as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

You can always contact us for any return questions at info@minisplitsystemsdirect.com, or call us at 1-800-315-4345.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. A 15% restocking fee and the cost of return shipping will be deducted from the refundPlease allow up to 10 business days for your bank or credit card company to process and post the refund to your account. If you have any questions regarding your refund, please contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345.

Cancellations

All orders canceled after 24 hours are subject to a 5% administration fee, If your order has not been shipped yet, this is the only fee you will incur. This is a fee that covers administrative and personnel fees.

If your order has been shipped, you will not be charged a 5% administration fee, the standard return procedures will apply and you will be responsible for the cost of return shipping, and a 15% restocking fee will be ducted from your refund. Refunds will only be issued to the original payment method that you used when placing your order.

Damages and issues

Please inspect all packages for damaged or missing items before accepting your shipment. If any of the items are missing or appear to have any type of damage; Mark the Receipt Damaged and/or missing (write which items are missing, or damaged and describe the damage).

Only refuse the items that are damaged, keep and sign for the items that are in good condition and be sure to notate the items that are being refused for damages clearly on the delivery receipt. You must contact our Customer Service Department at info@minisplitsystemsdirect.com to report which product(s) were missing and/or refused for damages and which product(s) were accepted at the time of delivery. After our Shipping Department receives confirmation from the Freight LTL Company we will promptly ship out the replacement product(s) to you.

Although Mini Split Systems Direct is NOT responsible for shipping damage, if your item(s) do arrive damaged, please send photos to info@minisplitsystemsdirect.com  and we can assist with filing a claim against the shipping carrier to cover the cost of damages.

Any damages or missing items have to be noted on the delivery receipt prior to signing for and accepting your shipment in order to file a claim. Do not let the delivery driver rush you. It is your right to inspect each and every item. 

Exchanges

The fastest way to ensure you get what you want is to return the item you have (see return process above), and once the return is accepted, make a separate purchase for the new item.

Price Match Policy

Our goal is to consistently provide the best pricing in the marketplace online and we work very diligently to do so. If you happen to see another online shop that offers a lower price than us within six months of your date please let us know and we’ll be happy to refund the difference on your original payment method. Moreover, because we are consistently working with our suppliers to get better rates we know that you can feel very comfortable and confident that you are seeing the best prices that can be provided for the products listed on our site.

Moving forward if you find the same item that we carry on another website that has a lower price please submit that to us within six months of your purchase date and we will refund you the difference.

If it is a case of seeing a lower price on another website and we need to send a partial refund simply email us the link to the exact product and brand from our site and also the link from our competitors site so we can inspect the pricing. Again this needs to be within six months from the date of your order and we will review your submission and apply a credit if necessary.

Our Price Match Policy has some limitations:

  • The item must have already been purchased from our site prior to asking for this to be reviewed and submitted.
  • This does not include rebate programs or specific retailer programs such as buy three get one free type offers or any combination such as that are not eligible.
  • The item will need to be in stock from the competitors site that you’re submitting the information from.
  • The competitor must be an online store, they may not have a retail location, warehouse, showroom, or physical location.
  • The website cannot be a wholesaler, liquidator, distributor, or auction website. Examples are eBay, Liquadation.com, Via Trading, Overstock, Wayfair, Amazon, Home Depot, Lowes, etc.
  • The competitor must also be someone who has been authorized by the supplier and/or manufacturer to resell the product you are inquiring about.
  • The price match will include the product listing price, but will exclude any sales tax.

FAQ

Can I add a discount code to my order post-purchase?

Unfortunately were unable to add a discount code to your order after you've checked out, but, were happy to provide you with discount for your next purchase.

Can I add items to my order?

Yes, please contact us a soon as possible if you need to make changes to your order and will send an invoice for the remaining amount due. Please note this may result in you receiving your order in multiple packages, and yes, you will receive a tracking number for each package.

Can I change or modify my order?

Yes, you can change or modify your order within the first 24 hours after placing your order, after that, it will depend on the status of your order. If you need to change or modify your order, please contact us as soon as possible at info@minisplitsystemsdirect.com. If your order has already been processed and shipped, then we may be unable to change or modify your order.

Can I place my order to be delivered outside the United States?

At this time we do not ship internationally, but please contact us we may be able to accommodate you.

How can I remove items from my order?

If you need to remove items from your order, please contact us at info@minisplitsystemsdirect.com within the first 24 hours after you placed your order. After 24 hours, you are subject to a 5% fee for the item that is cancelled to cover incurred credit card processing fees. If your order has not been shipped yet, this is the only fee you will incur.

If your order has been shipped, you will not be charged a 5% administration fee, the standard return procedures will apply and you will be responsible for the cost of return shipping, and a 15% restocking fee will be ducted from your refund. Refunds will only be issued to the original payment method that you used when placing your order. For more information, please see our return & refund policy here.

Do all the products you carry come with a warranty?

Yes, every product we carry includes a manufacturer warranty. If you need help with a warranty claim, please contact us at info@minisplitsystemsdirect.com and will help you resolve any issues you are experiencing with your product.

Do you have a storefront?

At this time we do not have a storefront, we're an online only Authorized Dealer for all the brand we carry. We do have plans to open a storefront in the future.

How do I check the status of my order?

After placing your order you'll receive a confirmation email, and after a Shipment Confirmation email once your order has shipped which will contain your tracking number(s). The tracking number will be active within 24 hours. If you have any other questions regarding the status of your order please contact us at  info@minisplitsystemsdirect.com or message us by live chat.

How long is shipping and delivery?

All orders made before 2:00 PM EST are processed within 2 - 3 business days. Items ordered on weekends (Saturday or Sunday) start to process and ship as early as the following business day. Estimated delivery time is 3 - 7 days.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Who do you ship with?

We offer standard free shipping via UPS Ground, FedEx Ground, and Freight for all orders in the United States.

How long will it take to receive my refund?

Please allow up to 10 business days for your bank or credit card company to process and post the refund to your account. If you have any questions regarding your refund, please contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345.

What is your return policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.

All returns are subject to a 15% restocking fee, and the purchaser is responsible for the cost of return shipping.

To start a return, you can contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345. If your return is accepted, we will either schedule a pickup or send you a return shipping label, as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted. Please see our full return & refund policy here.

What forms of payment do you accept?

We accept all credit cards, PayPal, Apple Pay, and you can pay in installments with Sezzle at checkout.

What should I do if my order is damaged or I'm missing items?

Please contact us within 48 hours of receiving your order at info@minisplitsystemsdirect.com and we'll resolve the issue ASAP.

What should I do if my order was marked as delivered but I haven't received it?

Although we cannot control what happens once your order leaves the warehouse and is in the hands of the shipping carrier, we will do everything we can to make sure you receive your order. If you have not received your order, please contact us at info@minisplitsystemsdirect.com with your order number, and provide us with any details that may help and rest assured, we will resolve the issue.

I’m having trouble tracking my order. What should I do?

If your order has just been shipped, please wait 24 hours for your tracking number to be updated properly with your latest tracking information. If after 24 hours your tracking information is not populating, please contact us at info@minisplitsystemsdirect.com and we will be more than happy to assist you.

Customer Reviews

Based on 11 reviews
100%
(11)
0%
(0)
0%
(0)
0%
(0)
0%
(0)
c
cali9162011
Very good

I bought this to use at my restoration Company and it is very good light weight And compact also dose the job well i totally recommend this to use for the home i will definitely buy more and very good pricing I am very happy with the quality and performance it has done

g
greg white
Super Product, Great value Very easy to use

I purchased this model to use in my workshop, about the size of a large two car garage. My first impression of this was how well it was packaged with no chance of damage during shipping. I was pleased to find easy to understand instructions on use. I temporarily set this up with the gravity drain until I have time to mount it and use the pump drain feature. They do include both size drain hoses. Another great feature is the "memory start" feature which restores your settings after a power outage. The instructions were very simple to read and understand. This unit is very quiet and rated at 55 decibels. Being energy star rated is another plus.

T
Travis Boyer
Great Dehumidifier in a small package

I own a Mold Remediation and Water Restoration company and we use several Dehumidifiers. Some of them are quite large and won't fit in spaces that we need to. i found this Dehumidifier on Mini Split Systems Direct and it looked like the perfect size for our crawlspace work. I just received it last week and we had an opportunity yesterday to try it out, It is the only Dehumidifier that we have that fit through this crawlspace opening in the floor, we were also lucky that the drain hose and power cord are long enough to reach the only outlet we had available to us outside of the crawlspace. It operated fine all day long, did not take up very much space and my guys said they had no problems getting it in and out of the opening. I will definitely purchase another one to add or our equipment stock.

P
Phil Raymond
Great for Crawlspace

We had a job that the plumbing in crawlspace had been leaking for a long time. We extracted all the water but there was still ALOT of mud. After leaving this dehumidifier a few days the mud started to harden. This machine is doing a great job pulling out all the moisture from this 900sf crawlspace. Great machine! I highly reccomend it for moist crawlspaces! Plus the price was really fair compared to other brands!

e
ed
Works well for me

I would recommend this for and open basement. It’s very quiet & pump.

Customer Reviews

Based on 11 reviews
100%
(11)
0%
(0)
0%
(0)
0%
(0)
0%
(0)
c
cali9162011
Very good

I bought this to use at my restoration Company and it is very good light weight And compact also dose the job well i totally recommend this to use for the home i will definitely buy more and very good pricing I am very happy with the quality and performance it has done

g
greg white
Super Product, Great value Very easy to use

I purchased this model to use in my workshop, about the size of a large two car garage. My first impression of this was how well it was packaged with no chance of damage during shipping. I was pleased to find easy to understand instructions on use. I temporarily set this up with the gravity drain until I have time to mount it and use the pump drain feature. They do include both size drain hoses. Another great feature is the "memory start" feature which restores your settings after a power outage. The instructions were very simple to read and understand. This unit is very quiet and rated at 55 decibels. Being energy star rated is another plus.

T
Travis Boyer
Great Dehumidifier in a small package

I own a Mold Remediation and Water Restoration company and we use several Dehumidifiers. Some of them are quite large and won't fit in spaces that we need to. i found this Dehumidifier on Mini Split Systems Direct and it looked like the perfect size for our crawlspace work. I just received it last week and we had an opportunity yesterday to try it out, It is the only Dehumidifier that we have that fit through this crawlspace opening in the floor, we were also lucky that the drain hose and power cord are long enough to reach the only outlet we had available to us outside of the crawlspace. It operated fine all day long, did not take up very much space and my guys said they had no problems getting it in and out of the opening. I will definitely purchase another one to add or our equipment stock.

P
Phil Raymond
Great for Crawlspace

We had a job that the plumbing in crawlspace had been leaking for a long time. We extracted all the water but there was still ALOT of mud. After leaving this dehumidifier a few days the mud started to harden. This machine is doing a great job pulling out all the moisture from this 900sf crawlspace. Great machine! I highly reccomend it for moist crawlspaces! Plus the price was really fair compared to other brands!

e
ed
Works well for me

I would recommend this for and open basement. It’s very quiet & pump.

Recently viewed products