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Hybrid 3 Ton 14.4 SEER2 96% AFUE 80,000 BTU ACIQ High Efficiency Gas Furnace and Air Conditioner System | Inverter

SKU: ACiQ-36-EHPB / ACiQ-36-ACL / N95ESN0802120A
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Hybrid 3 Ton 14.4 SEER2 96% AFUE 80,000 BTU ACIQ High Efficiency Gas Furnace and Air Conditioner System | Inverter

Experience year-round comfort and savings with our Dual Fuel System, seamlessly blending a high-efficiency furnace with advanced inverter evaporator coil technology. You'll enjoy:

  • Efficiency: Achieve optimal performance as all-electric heat is generated by the heat pump condenser until low temperatures are reached, prompting the high-efficiency furnace to activate.
  • All-Season Comfort: Stay cozy in winter and cool in summer with this versatile solution.
  • Smart Savings: Automatically switch between energy sources for maximum cost savings.
  • Green Choice: Reduce your carbon footprint while enjoying top-tier comfort.
  • Reliability: Supported by advanced inverter technology and a comprehensive warranty.
  • Easy Integration: Smoothly fits into your existing setup for a hassle-free upgrade.

Upgrade today to a more efficient, eco-friendly, and comfortable home. Contact us to learn how the Dual Fuel Inverter System can revolutionize your central air system.


80,000 BTU 96% AFUE Single Stage Multi-Positional ACiQ Gas Furnace

Designed to be a high-efficiency furnace, the ACiQ N95ESN0802120A is a money saving unit to provide heating throughout even the coldest months of the year. With its multi-positional design, this unit is a good all-around choice for nearly any application.

The ACiQ N95ESN0802120A has an input of 80,000 BTU. With an efficiency of 96%, this means that the furnace has an output of 76,800 BTU. The 96% AFUE also means that for the gas going into the furnace, 96% of it is used to heat your home while only 4% is lost out of the flue piping and lost to normal furnace operations. All furnaces at this efficiency (90% and above) requires plastic/PVC flue venting, and if metal flue venting is required for your installation, an 80% efficient furnace would be needed instead. While this unit uses natural gas as fuel out of the box, we also have an LP conversion kit, available at an additional cost. Please note that this furnace is not Ultra Low NOx compliant and if shipped to California may be subject to a mitigation fee.

Features:

  • Quiet Comfort: Every ACiQ furnace is designed to keep your family warm and comfortable year after year. Whisper-quiet ECM blower fans, solid construction with thicker sheet metal and more cabinet insulation give you near-silent operation. From entry level to top-of-the-line, your comfort is the priority.
  • High Efficiency: ACiQ saves you money up front, but also over time by reducing energy bills. Multi-speed or Variable Speed ECM blowers come in every furnace. Adding options such as high-efficiency secondary heat exchangers, two stage heating, modulating burners and variable blowers all can further reduce your energy bills while increasing comfort.
  • Longer life, longer warranty: Thicker sheet metal, more cabinet insulation and aluminized steel heat exchangers reflect the highest build quality you can get. This furnace is backed by ACiQ's 10-year parts warranty and lifetime (20-year) heat exchanger limited warranty.

Highlights:

  • 80,000 BTU, 96% AFUE natural gas furnace
  • Generally suitable for up to an average-sized house in ideal applications
  • Multi-positional design, can be installed in the upflow, downflow, or horizontal orientations
  • Single stage burner with a multi-speed blower
  • Field-convertible to propane with an optional LP kit
  • On board self-diagnostics
  • Energy Star certified

Warranty

ACiQ offers 10 year parts warranty and lifetime (20 year) heat exchanger limited warranty. Please note that in order for these warranties to be upheld, installation following your state and local codes are required, along with timely registration through the manufacturer.

Installation and Durability

With its ability to be installed in any configuration, upflow, downflow, or horizontal, the ACiQ N95ESN0802120A is very versatile in application potential. The unit has a durable outer casing that can withstand wear-and-tear through its entire lifetime, providing the peace of mind that your home will stay comfortable year-round. Please note that this furnace is not intended for use in a mobile home on its own.

 

ACiQ 3 Ton 21" Width Multi-Positional Evaporator Cased Coil

ACiQ takes pride in its ability to provide a high-quality system, including all system components.The ACiQ-36-ACL multi-positional A-coil stands out as a superior choice for various applications, ensuring optimal unit efficiency through its factory-integrated TXV kit, maximizing energy optimization. With its outstanding performance features and versatile orientation options, this coil becomes the ultimate solution for achieving unmatched comfort in your home.

The ACiQ-36-ACL is rated for up to 3 tons of heating and cooling. With its ability to be installed with either an AC-only condenser or a heat pump condenser, this unit is ideal for many applications. In some packages, this coil will be larger than its paired condenser, which will increase the overall efficiency of the entire unit, but the coil should never be smaller than its paired condenser. Please note that this item cannot operate independently from a compatible condenser and blower or furnace, each available at an additional cost.

Features:

  • 3 ton multi-positional evaporator coil
  • Works in almost any upflow, downflow, or horizontal system setup
  • Compatible with both AC-only and heat pump condensers
  • Factory-installed TXV kit for enhanced energy optimization
  • Sturdy and compact design
 

ACiQ 3 Ton 18 SEER High Efficiency Central Heat Pump | Inverter

With an efficiency rating of 16 SEER2, the variable output ACiQ-36-EHPB will keep you comfortable across a wide range of conditions. This system can operate anywhere from 12,000 BTU to 36,000 BTU without short cycling.

Features:

  • Inverter Condenser: Inverter technology changes AC power to DC, allowing the compressor inside your condenser to speed up and slow down. This allows the system to self-adjust BTU output based on demand. As the weather changes, so will your system output.
  • Learning System: This system is packed with sensors and controls air temperature inside and outside, system performance, duct pressure, refrigerant temperature. The first time you start your system it enters a learning mode keeping air moving across the sensors and storing information so future startups and run cycles will be at max efficiency.
  • Size for Heat: The self-adjusting inverter design allows you to size your system based on heat demand. With standard heat pumps, sizing for heat can mean a muggy house during summer. The ACiQ Next Gen 3-ton heat pump system automatically adjusts to run like a 2 ton or a 1 ton to keep you cool and dry.
  • Quality Construction: State-of-the-Art manufacturing is behind every ACiQ product, resulting in quiet, effective operation over a long service life.
  • Highest Efficiency: ACiQ saves you money up front, but also over time by reducing energy bills. Every ACiQ condenser features a variable inverter twin rotary compressor, lowering wear and increasing performance. Compare specs against other brands in the same price category, and you will agree, ACiQ is the best value.
  • Longer life, longer warranty: Intelligent design goes into every element of ACiQ’s manufacturing ensuring flawless performance for years. Low friction, variable inverter twin rotary compressors give bulletproof reliability. This condenser is backed by ACiQ's 7-year parts, and 12-year compressor warranty.

Highlights:

  • 12,000 BTU to 36,000 BTU variable output based on demand
  • Inverter heat pump system for use with ductwork
  • Efficient cooling from 5°F to 122°F outdoor temperatures
  • Efficient heating from 5°F to 85°F outdoor temperatures
  • Durable Gold Fin condenser coil coating
  • Quiet operation at even the highest workloads

What's Included:

  • 1x 80,000 BTU 96% AFUE Single Stage Multi-Positional ACiQ Gas Furnace
  • 1x ACiQ 3 Ton 21" Width Multi-Positional Evaporator Cased Coil
  • 1x ACiQ 3 Ton 18 SEER High Efficiency Central Heat Pump | Inverter

Gas Furnace Specifications:

Brand ACiQ
Model N95ESN0802120A
Weight (in lbs) 154.000000
AHRI Certificate Number 213148761
Equivalent
  • Carrier Equivalent: 59SC5B080E21--20
  • Tempstar Equivalent: TN95ESN0802120A
  • Bryant Equivalent: 915SB60080E21
Furnace Efficiency / AFUE 96%
Heating BTU 80,000
Blower Motor ECM
Maximum CFM 1855
Configuration Upflow/Downflow/Horizontal
Energy Star Yes
Burner Stages Single
Fuel Type Propane, Natural Gas
Height 35"
Width 21"
Depth 29 1/2"
Warranty 20 Year Heat Exchanger / 10 Year Parts with Online Registration
Resources
Safety Information
This gas appliance requires a trained technician to install. Improperly connecting gas lines or improperly connecting a gas flue or venting may result in death. By purchasing this item, you are agreeing that you are using a trained technician to install this gas appliance. We will not be responsible for any injury or property damage arising from improper service or service procedures. Whoever installs or services this unit assumes responsibility for any personal injury or property damage which may result. Many jurisdictions require a license to install this equipment.
Proposition 65 Warning Yes


Evaporator Cased Coil Specifications:

Brand ACiQ
Model ACiQ-36-ACL
Weight (in lbs) 73.000000
Configuration Multi-Positional
Refrigerant R410A
Liquid Line 3/8"
Suction Line 3/4"
Tonnage 3 Ton
Style A-Coil
Certification UL Listed
Height 24"
Width 21"
Depth 21"
Warranty 10 Years Parts Warranty with Online Registration
Resources
Proposition 65 Warning Yes


Heat Pump Specifications:

Brand ACiQ
Model Number
ACiQ-36-EHPB
Refrigerant Charge 25'
Weight (in lbs) 161.160000
AHRI Certificate Number 212394319
HSPF 9.1
HSPF2 8.2
Cooling BTU 36000 BTU
Heating BTU 36000 BTU
Maximum CFM 2235
Decibel Level (dBA) 60
Electric Heat Heat Pump
Energy Star No
Refrigerant R410A
SEER1 (Efficiency) 18
EER 10.4
Compressor Type Rotary
Liquid Line 3/8"
Suction Line 3/4"
Electrical 208/230V 1 Phase 60 Hz
Max Breaker Size 40 Amps
Min. Breaker Size 24 Amps
Tonnage 3 Ton
BTU/Tonnage 36,000 BTU/3 Ton
Mini-Split Type Multi-Positional
Min/Max Outdoor Temp for Heating 5~75
Min/Max Outdoor Temp for Cooling 5~122
Zone Compatibility Single Zone
Height 31.89"
Width 37.24"
Depth 16.14"
Warranty 12 year compressor, 7 year parts with online registration
Resources
Proposition 65 Warning Yes

Beginner’s Guide to Choosing the Right Size BTU HVAC System

If you’re new to HVAC (Heating, Ventilation, and Air Conditioning) systems, selecting the right size BTU (British Thermal Unit) system can seem daunting. This guide will break down the process into simple steps.

1. What is BTU?

  • Definition: BTU measures the amount of energy needed to heat or cool a space. More BTUs mean more heating or cooling power.

2. Why Size Matters

  • An undersized system will struggle to heat or cool your home, leading to discomfort.
  • An oversized system will cycle on and off too frequently, wasting energy and causing wear and tear.

3. Measure Your Space

  • Find Your Square Footage:
    • Measure the length and width of each room.
    • Multiply the length by the width for each room, then add them up for the total square footage.
  • Example:
    • Living Room: 15 ft x 20 ft = 300 sq. ft.
    • Bedroom: 10 ft x 12 ft = 120 sq. ft.
    • Total = 300 + 120 = 420 sq. ft.

4. General BTU Guidelines

  • A rough estimate is 20 BTUs per square foot.
  • Example: For 420 sq. ft.: 420 sq. ft. × 20 BTUs/sq. ft. = 8,400 BTUs 

5. Adjusting BTU Calculations Based on Specific Factors

When determining the right BTU size for your HVAC system, it's important to consider various factors that can affect your heating and cooling needs. Here’s a more detailed breakdown:

- Ceiling Height

  • Standard Ceiling (8 feet): The basic BTU calculation (20 BTUs per square foot) works well.
  • Higher Ceilings: For ceilings taller than 8 feet, you’ll need to increase the BTU calculation. A common rule of thumb is to add about 10% for each additional foot of height.
    • Example: If you have a 10-foot ceiling in a 400 sq. ft. room:
      • Base BTUs: 400×20=8,000400 \times 20 = 8,000
      • Increase for height: 8,000×10%=8008,000 \times 10\% = 800
      • Total BTUs Needed: 8,8008,800

- Insulation Quality

  • Well-Insulated Homes: If your home has good insulation, you can stick with the basic BTU calculation.
  • Average Insulation: If your home has average insulation, consider adding 10% to your BTU needs.
  • Poor Insulation: For homes with poor insulation, you may need to add 20% or more. Check for drafts, gaps, or insufficient insulation in walls and attics.
    • Example: If your calculated BTUs are 10,000 and you have poor insulation:
      • Increase by 20%: 10,000×20%=2,00010,000 \times 20\% = 2,000
      • Total BTUs Needed: 12,00012,000

- Windows

  • Standard Windows: If you have standard double-pane windows, the basic BTU estimate should suffice.
  • Large or Single-Pane Windows: If you have large windows or single-pane windows (which are less efficient), add extra BTUs:
    • For each large window, add 500-1,000 BTUs.
    • For single-pane windows, consider adding 10-20% to your BTU needs.
    • Example: If your home requires 10,000 BTUs and you have two large windows:
      • Add 1,000 BTUs per window: 2×1,000=2,0002 \times 1,000 = 2,000
      • Total BTUs Needed: 12,00012,000

- Climate Zone

  • Hot Climates: If you live in a region with extreme heat, consider increasing your BTUs by 10-20%.
  • Cold Climates: In very cold areas, you might also need to add 10-20% for heating.
  • Mild Climates: For areas with mild weather, the basic calculation should suffice.
    • Example: If your calculated BTUs are 10,000 and you live in a hot climate:
      • Increase by 15%: 10,000×15%=1,50010,000 \times 15\% = 1,500
      • Total BTUs Needed: 11,50011,500

- Occupancy

  • General Rule: Each additional person beyond the first two generates about 600 BTUs of heat.
  • Frequent Guests or Large Families: If you regularly have guests or a large family, factor in the additional heat.
    • Example: If your home is sized for 10,000 BTUs and you expect 4 additional occupants:
      • Add 3×600=1,8003 \times 600 = 1,800 BTUs.
      • Total BTUs Needed: 11,80011,800

6. Consult Professionals

  • It’s a good idea to consult an HVAC professional for an accurate assessment. They can perform a detailed analysis (often called a Manual J calculation) to determine the exact BTUs needed based on your home’s specifics.

    We've also left a chart below to help you determine the right size BTU for your home or business using the above guide.

     

    Square Footage BTU Capacity
    How many BTUs for 100 square feet? 2,000 BTU
    How many BTUs for 200 square feet? 4,000 BTU
    How many BTUs for 300 square feet? 6,000 BTU
    How many BTUs for 400 square feet? 8,000 BTU
    How many BTUs for 500 square feet? 10,000 BTU
    How many BTUs for 600 square feet? 12,000 BTU
    How many BTUs for 700 square feet? 14,000 BTU
    How many BTUs for 800 square feet? 16,000 BTU
    How many BTUs for 900 square feet? 18,000 BTU
    How many BTUs for 1000 square feet? 20,000 BTU
    How many BTUs for 1100 square feet? 22,000 BTU
    How many BTUs for 1200 square feet? 24,000 BTU
    How many BTUs for 1300 square feet? 26,000 BTU
    How many BTUs for 1400 square feet? 28,000 BTU
    How many BTUs for 1500 square feet? 30,000 BTU
    How many BTUs for 1600 square feet? 32,000 BTU
    How many BTUs for 1700 square feet? 34,000 BTU
    How many BTUs for 1800 square feet? 36,000 BTU
    How many BTUs for 1900 square feet? 38,000 BTU
    How many BTUs for 2000 square feet? 40,000 BTU
    How many BTUs for 2500 square feet? 50,000 BTU
    How many BTUs for 3000 square feet? 60,000 BTU

    Thank you for visiting and shopping at Mini Split Systems Direct. Following are the terms and conditions that constitute our Shipping Policy.

    Domestic Shipping Policy

    Shipment processing time

    All orders made before 2:00 PM EST are processed within 2-3 business days. Items ordered on weekends (Saturday or Sunday) start to process and ship as early as the following business day.

    If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

    Shipping rates & delivery estimates

    We offer standard free shipping via UPS Ground, FedEx Ground, and Freight for all orders in the United States. We do not currently ship to international locations. 

    Destination Shipping method Processing Time Estimated Delivery Time Shipment cost
    United States Free Shipping
    2 - 3 business days 3 - 7 days Free


    Delivery delays can occasionally occur.

    Shipment confirmation & Order tracking

    You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

    Customs, Duties and Taxes

    Mini Split Systems Direct is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

    Damages & Missing Items

    Please inspect all packages for damaged or missing items before accepting your shipment. If any of the items are missing or appear to have any type of damage; Mark the Receipt Damaged and/or missing (write which items are missing, or damaged and describe the damage).


    Only refuse the items that are damaged, keep and sign for the items that are in good condition and be sure to notate the items that are being refused for damages clearly on the delivery receipt. You must contact our Customer Service Department at info@minisplitsystemsdirect.com to report which product(s) were missing and/or refused for damages and which product(s) were accepted at the time of delivery. After our Shipping Department receives confirmation from the Freight LTL Company we will promptly ship out the replacement product(s) to you.

    Although Mini Split Systems Direct is NOT responsible for shipping damage, if your item(s) do arrive damaged, please send photos to info@minisplitsystemsdirect.com  and we can assist with filing a claim against the shipping carrier to cover the cost of damages.

    Any damages or missing items have to be noted on the delivery receipt prior to signing for and accepting your shipment in order to file a claim. Do not let the delivery driver rush you. It is your right to inspect each and every item.

    Pre-Orders, Backorders, and Out-of-Stock Items:

    Mini Split Systems Direct is dedicated to sourcing any item you may need and getting it to you as quickly as possible. Any items that are out of stock, or available for Pre-Order will be noted on the product page. You are welcome to place an order for Pre-Order items, backorder items, and for items that are out of stock, and will ship them the second they become available from the manufacturer, ensuring you get the item before anyone else. If you have questions about lead times, please refer to the product page or contact us at info@minisplitsystemsdirect.com or give a call or text at 1-800-315-4345

    Returns

    We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

    To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.

    All returns are subject to a 15% restocking fee, and the purchaser is responsible for the cost of return shipping.

    To start a return, you can contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345. If your return is accepted, we will either schedule a pickup or send you a return shipping label, as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

    You can always contact us for any return questions at info@minisplitsystemsdirect.com, or call us at 1-800-315-4345.

    Refunds

    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. A 15% restocking fee and the cost of return shipping will be deducted from the refundPlease allow up to 10 business days for your bank or credit card company to process and post the refund to your account. If you have any questions regarding your refund, please contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345.

    Cancellations

    All orders canceled after 24 hours are subject to a 5% administration fee, If your order has not been shipped yet, this is the only fee you will incur. This is a fee that covers administrative and personnel fees.

    If your order has been shipped, you will not be charged a 5% administration fee, the standard return procedures will apply and you will be responsible for the cost of return shipping, and a 15% restocking fee will be ducted from your refund. Refunds will only be issued to the original payment method that you used when placing your order.

    Damages and issues

    Please inspect all packages for damaged or missing items before accepting your shipment. If any of the items are missing or appear to have any type of damage; Mark the Receipt Damaged and/or missing (write which items are missing, or damaged and describe the damage).

    Only refuse the items that are damaged, keep and sign for the items that are in good condition and be sure to notate the items that are being refused for damages clearly on the delivery receipt. You must contact our Customer Service Department at info@minisplitsystemsdirect.com to report which product(s) were missing and/or refused for damages and which product(s) were accepted at the time of delivery. After our Shipping Department receives confirmation from the Freight LTL Company we will promptly ship out the replacement product(s) to you.

    Although Mini Split Systems Direct is NOT responsible for shipping damage, if your item(s) do arrive damaged, please send photos to info@minisplitsystemsdirect.com  and we can assist with filing a claim against the shipping carrier to cover the cost of damages.

    Any damages or missing items have to be noted on the delivery receipt prior to signing for and accepting your shipment in order to file a claim. Do not let the delivery driver rush you. It is your right to inspect each and every item. 

    Exchanges

    The fastest way to ensure you get what you want is to return the item you have (see return process above), and once the return is accepted, make a separate purchase for the new item.

    Our goal is to consistently provide the best pricing in the marketplace online and we work very diligently to do so. If you happen to see another online shop that offers a lower price than us within six months of your date please let us know and we’ll be happy to refund the difference on your original payment method. Moreover, because we are consistently working with our suppliers to get better rates we know that you can feel very comfortable and confident that you are seeing the best prices that can be provided for the products listed on our site.

    Moving forward if you find the same item that we carry on another website that has a lower price please submit that to us within six months of your purchase date and we will refund you the difference.

    If it is a case of seeing a lower price on another website and we need to send a partial refund simply email us the link to the exact product and brand from our site and also the link from our competitors site so we can inspect the pricing. Again this needs to be within six months from the date of your order and we will review your submission and apply a credit if necessary.

    Our Price Match Policy has some limitations:

    • The item must have already been purchased from our site prior to asking for this to be reviewed and submitted.
    • This does not include rebate programs or specific retailer programs such as buy three get one free type offers or any combination such as that are not eligible.
    • The item will need to be in stock from the competitors site that you’re submitting the information from.
    • The competitor must be an online store, they may not have a retail location, warehouse, showroom, or physical location.
    • The website cannot be a wholesaler, liquidator, distributor, or auction website. Examples are eBay, Liquadation.com, Via Trading, Overstock, Wayfair, Amazon, Home Depot, Lowes, etc.
    • The competitor must also be someone who has been authorized by the supplier and/or manufacturer to resell the product you are inquiring about.
    • The price match will include the product listing price, but will exclude any sales tax.

    Can I add a discount code to my order post-purchase?

    Unfortunately were unable to add a discount code to your order after you've checked out, but, were happy to provide you with discount for your next purchase.

    Can I add items to my order?

    Yes, please contact us a soon as possible if you need to make changes to your order and will send an invoice for the remaining amount due. Please note this may result in you receiving your order in multiple packages, and yes, you will receive a tracking number for each package.

    Can I change or modify my order?

    Yes, you can change or modify your order within the first 24 hours after placing your order, after that, it will depend on the status of your order. If you need to change or modify your order, please contact us as soon as possible at info@minisplitsystemsdirect.com. If your order has already been processed and shipped, then we may be unable to change or modify your order.

    Can I place my order to be delivered outside the United States?

    At this time we do not ship internationally, but please contact us we may be able to accommodate you.

    How can I remove items from my order?

    If you need to remove items from your order, please contact us at info@minisplitsystemsdirect.com within the first 24 hours after you placed your order. After 24 hours, you are subject to a 5% fee for the item that is cancelled to cover incurred credit card processing fees. If your order has not been shipped yet, this is the only fee you will incur.

    If your order has been shipped, you will not be charged a 5% administration fee, the standard return procedures will apply and you will be responsible for the cost of return shipping, and a 15% restocking fee will be ducted from your refund. Refunds will only be issued to the original payment method that you used when placing your order. For more information, please see our return & refund policy here.

    Do all the products you carry come with a warranty?

    Yes, every product we carry includes a manufacturer warranty. If you need help with a warranty claim, please contact us at info@minisplitsystemsdirect.com and will help you resolve any issues you are experiencing with your product.

    Do you have a storefront?

    At this time we do not have a storefront, we're an online only Authorized Dealer for all the brand we carry. We do have plans to open a storefront in the future.

    How do I check the status of my order?

    After placing your order you'll receive a confirmation email, and after a Shipment Confirmation email once your order has shipped which will contain your tracking number(s). The tracking number will be active within 24 hours. If you have any other questions regarding the status of your order please contact us at  info@minisplitsystemsdirect.com or message us by live chat.

    How long is shipping and delivery?

    All orders made before 2:00 PM EST are processed within 2 - 3 business days. Items ordered on weekends (Saturday or Sunday) start to process and ship as early as the following business day. Estimated delivery time is 3 - 7 days.

    If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

    Who do you ship with?

    We offer standard free shipping via UPS Ground, FedEx Ground, and Freight for all orders in the United States.

    How long will it take to receive my refund?

    Please allow up to 10 business days for your bank or credit card company to process and post the refund to your account. If you have any questions regarding your refund, please contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345.

    What is your return policy?

    We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

    To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.

    All returns are subject to a 15% restocking fee, and the purchaser is responsible for the cost of return shipping.

    To start a return, you can contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345. If your return is accepted, we will either schedule a pickup or send you a return shipping label, as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted. Please see our full return & refund policy here.

    What forms of payment do you accept?

    We accept all credit cards, PayPal, Apple Pay, and you can pay in installments with Sezzle at checkout.

    What should I do if my order is damaged or I'm missing items?

    Please contact us within 48 hours of receiving your order at info@minisplitsystemsdirect.com and we'll resolve the issue ASAP.

    What should I do if my order was marked as delivered but I haven't received it?

    Although we cannot control what happens once your order leaves the warehouse and is in the hands of the shipping carrier, we will do everything we can to make sure you receive your order. If you have not received your order, please contact us at info@minisplitsystemsdirect.com with your order number, and provide us with any details that may help and rest assured, we will resolve the issue.

    I’m having trouble tracking my order. What should I do?

    If your order has just been shipped, please wait 24 hours for your tracking number to be updated properly with your latest tracking information. If after 24 hours your tracking information is not populating, please contact us at info@minisplitsystemsdirect.com and we will be more than happy to assist you.

    Description

    Hybrid 3 Ton 14.4 SEER2 96% AFUE 80,000 BTU ACIQ High Efficiency Gas Furnace and Air Conditioner System | Inverter

    Experience year-round comfort and savings with our Dual Fuel System, seamlessly blending a high-efficiency furnace with advanced inverter evaporator coil technology. You'll enjoy:

    • Efficiency: Achieve optimal performance as all-electric heat is generated by the heat pump condenser until low temperatures are reached, prompting the high-efficiency furnace to activate.
    • All-Season Comfort: Stay cozy in winter and cool in summer with this versatile solution.
    • Smart Savings: Automatically switch between energy sources for maximum cost savings.
    • Green Choice: Reduce your carbon footprint while enjoying top-tier comfort.
    • Reliability: Supported by advanced inverter technology and a comprehensive warranty.
    • Easy Integration: Smoothly fits into your existing setup for a hassle-free upgrade.

    Upgrade today to a more efficient, eco-friendly, and comfortable home. Contact us to learn how the Dual Fuel Inverter System can revolutionize your central air system.


    80,000 BTU 96% AFUE Single Stage Multi-Positional ACiQ Gas Furnace

    Designed to be a high-efficiency furnace, the ACiQ N95ESN0802120A is a money saving unit to provide heating throughout even the coldest months of the year. With its multi-positional design, this unit is a good all-around choice for nearly any application.

    The ACiQ N95ESN0802120A has an input of 80,000 BTU. With an efficiency of 96%, this means that the furnace has an output of 76,800 BTU. The 96% AFUE also means that for the gas going into the furnace, 96% of it is used to heat your home while only 4% is lost out of the flue piping and lost to normal furnace operations. All furnaces at this efficiency (90% and above) requires plastic/PVC flue venting, and if metal flue venting is required for your installation, an 80% efficient furnace would be needed instead. While this unit uses natural gas as fuel out of the box, we also have an LP conversion kit, available at an additional cost. Please note that this furnace is not Ultra Low NOx compliant and if shipped to California may be subject to a mitigation fee.

    Features:

    • Quiet Comfort: Every ACiQ furnace is designed to keep your family warm and comfortable year after year. Whisper-quiet ECM blower fans, solid construction with thicker sheet metal and more cabinet insulation give you near-silent operation. From entry level to top-of-the-line, your comfort is the priority.
    • High Efficiency: ACiQ saves you money up front, but also over time by reducing energy bills. Multi-speed or Variable Speed ECM blowers come in every furnace. Adding options such as high-efficiency secondary heat exchangers, two stage heating, modulating burners and variable blowers all can further reduce your energy bills while increasing comfort.
    • Longer life, longer warranty: Thicker sheet metal, more cabinet insulation and aluminized steel heat exchangers reflect the highest build quality you can get. This furnace is backed by ACiQ's 10-year parts warranty and lifetime (20-year) heat exchanger limited warranty.

    Highlights:

    • 80,000 BTU, 96% AFUE natural gas furnace
    • Generally suitable for up to an average-sized house in ideal applications
    • Multi-positional design, can be installed in the upflow, downflow, or horizontal orientations
    • Single stage burner with a multi-speed blower
    • Field-convertible to propane with an optional LP kit
    • On board self-diagnostics
    • Energy Star certified

    Warranty

    ACiQ offers 10 year parts warranty and lifetime (20 year) heat exchanger limited warranty. Please note that in order for these warranties to be upheld, installation following your state and local codes are required, along with timely registration through the manufacturer.

    Installation and Durability

    With its ability to be installed in any configuration, upflow, downflow, or horizontal, the ACiQ N95ESN0802120A is very versatile in application potential. The unit has a durable outer casing that can withstand wear-and-tear through its entire lifetime, providing the peace of mind that your home will stay comfortable year-round. Please note that this furnace is not intended for use in a mobile home on its own.

     

    ACiQ 3 Ton 21" Width Multi-Positional Evaporator Cased Coil

    ACiQ takes pride in its ability to provide a high-quality system, including all system components.The ACiQ-36-ACL multi-positional A-coil stands out as a superior choice for various applications, ensuring optimal unit efficiency through its factory-integrated TXV kit, maximizing energy optimization. With its outstanding performance features and versatile orientation options, this coil becomes the ultimate solution for achieving unmatched comfort in your home.

    The ACiQ-36-ACL is rated for up to 3 tons of heating and cooling. With its ability to be installed with either an AC-only condenser or a heat pump condenser, this unit is ideal for many applications. In some packages, this coil will be larger than its paired condenser, which will increase the overall efficiency of the entire unit, but the coil should never be smaller than its paired condenser. Please note that this item cannot operate independently from a compatible condenser and blower or furnace, each available at an additional cost.

    Features:

    • 3 ton multi-positional evaporator coil
    • Works in almost any upflow, downflow, or horizontal system setup
    • Compatible with both AC-only and heat pump condensers
    • Factory-installed TXV kit for enhanced energy optimization
    • Sturdy and compact design
     

    ACiQ 3 Ton 18 SEER High Efficiency Central Heat Pump | Inverter

    With an efficiency rating of 16 SEER2, the variable output ACiQ-36-EHPB will keep you comfortable across a wide range of conditions. This system can operate anywhere from 12,000 BTU to 36,000 BTU without short cycling.

    Features:

    • Inverter Condenser: Inverter technology changes AC power to DC, allowing the compressor inside your condenser to speed up and slow down. This allows the system to self-adjust BTU output based on demand. As the weather changes, so will your system output.
    • Learning System: This system is packed with sensors and controls air temperature inside and outside, system performance, duct pressure, refrigerant temperature. The first time you start your system it enters a learning mode keeping air moving across the sensors and storing information so future startups and run cycles will be at max efficiency.
    • Size for Heat: The self-adjusting inverter design allows you to size your system based on heat demand. With standard heat pumps, sizing for heat can mean a muggy house during summer. The ACiQ Next Gen 3-ton heat pump system automatically adjusts to run like a 2 ton or a 1 ton to keep you cool and dry.
    • Quality Construction: State-of-the-Art manufacturing is behind every ACiQ product, resulting in quiet, effective operation over a long service life.
    • Highest Efficiency: ACiQ saves you money up front, but also over time by reducing energy bills. Every ACiQ condenser features a variable inverter twin rotary compressor, lowering wear and increasing performance. Compare specs against other brands in the same price category, and you will agree, ACiQ is the best value.
    • Longer life, longer warranty: Intelligent design goes into every element of ACiQ’s manufacturing ensuring flawless performance for years. Low friction, variable inverter twin rotary compressors give bulletproof reliability. This condenser is backed by ACiQ's 7-year parts, and 12-year compressor warranty.

    Highlights:

    • 12,000 BTU to 36,000 BTU variable output based on demand
    • Inverter heat pump system for use with ductwork
    • Efficient cooling from 5°F to 122°F outdoor temperatures
    • Efficient heating from 5°F to 85°F outdoor temperatures
    • Durable Gold Fin condenser coil coating
    • Quiet operation at even the highest workloads

    What's Included:

    • 1x 80,000 BTU 96% AFUE Single Stage Multi-Positional ACiQ Gas Furnace
    • 1x ACiQ 3 Ton 21" Width Multi-Positional Evaporator Cased Coil
    • 1x ACiQ 3 Ton 18 SEER High Efficiency Central Heat Pump | Inverter

    Gas Furnace Specifications:

    Brand ACiQ
    Model N95ESN0802120A
    Weight (in lbs) 154.000000
    AHRI Certificate Number 213148761
    Equivalent
    • Carrier Equivalent: 59SC5B080E21--20
    • Tempstar Equivalent: TN95ESN0802120A
    • Bryant Equivalent: 915SB60080E21
    Furnace Efficiency / AFUE 96%
    Heating BTU 80,000
    Blower Motor ECM
    Maximum CFM 1855
    Configuration Upflow/Downflow/Horizontal
    Energy Star Yes
    Burner Stages Single
    Fuel Type Propane, Natural Gas
    Height 35"
    Width 21"
    Depth 29 1/2"
    Warranty 20 Year Heat Exchanger / 10 Year Parts with Online Registration
    Resources
    Safety Information
    This gas appliance requires a trained technician to install. Improperly connecting gas lines or improperly connecting a gas flue or venting may result in death. By purchasing this item, you are agreeing that you are using a trained technician to install this gas appliance. We will not be responsible for any injury or property damage arising from improper service or service procedures. Whoever installs or services this unit assumes responsibility for any personal injury or property damage which may result. Many jurisdictions require a license to install this equipment.
    Proposition 65 Warning Yes


    Evaporator Cased Coil Specifications:

    Brand ACiQ
    Model ACiQ-36-ACL
    Weight (in lbs) 73.000000
    Configuration Multi-Positional
    Refrigerant R410A
    Liquid Line 3/8"
    Suction Line 3/4"
    Tonnage 3 Ton
    Style A-Coil
    Certification UL Listed
    Height 24"
    Width 21"
    Depth 21"
    Warranty 10 Years Parts Warranty with Online Registration
    Resources
    Proposition 65 Warning Yes


    Heat Pump Specifications:

    Brand ACiQ
    Model Number
    ACiQ-36-EHPB
    Refrigerant Charge 25'
    Weight (in lbs) 161.160000
    AHRI Certificate Number 212394319
    HSPF 9.1
    HSPF2 8.2
    Cooling BTU 36000 BTU
    Heating BTU 36000 BTU
    Maximum CFM 2235
    Decibel Level (dBA) 60
    Electric Heat Heat Pump
    Energy Star No
    Refrigerant R410A
    SEER1 (Efficiency) 18
    EER 10.4
    Compressor Type Rotary
    Liquid Line 3/8"
    Suction Line 3/4"
    Electrical 208/230V 1 Phase 60 Hz
    Max Breaker Size 40 Amps
    Min. Breaker Size 24 Amps
    Tonnage 3 Ton
    BTU/Tonnage 36,000 BTU/3 Ton
    Mini-Split Type Multi-Positional
    Min/Max Outdoor Temp for Heating 5~75
    Min/Max Outdoor Temp for Cooling 5~122
    Zone Compatibility Single Zone
    Height 31.89"
    Width 37.24"
    Depth 16.14"
    Warranty 12 year compressor, 7 year parts with online registration
    Resources
    Proposition 65 Warning Yes

    Size your System

    Beginner’s Guide to Choosing the Right Size BTU HVAC System

    If you’re new to HVAC (Heating, Ventilation, and Air Conditioning) systems, selecting the right size BTU (British Thermal Unit) system can seem daunting. This guide will break down the process into simple steps.

    1. What is BTU?

    • Definition: BTU measures the amount of energy needed to heat or cool a space. More BTUs mean more heating or cooling power.

    2. Why Size Matters

    • An undersized system will struggle to heat or cool your home, leading to discomfort.
    • An oversized system will cycle on and off too frequently, wasting energy and causing wear and tear.

    3. Measure Your Space

    • Find Your Square Footage:
      • Measure the length and width of each room.
      • Multiply the length by the width for each room, then add them up for the total square footage.
    • Example:
      • Living Room: 15 ft x 20 ft = 300 sq. ft.
      • Bedroom: 10 ft x 12 ft = 120 sq. ft.
      • Total = 300 + 120 = 420 sq. ft.

    4. General BTU Guidelines

    • A rough estimate is 20 BTUs per square foot.
    • Example: For 420 sq. ft.: 420 sq. ft. × 20 BTUs/sq. ft. = 8,400 BTUs 

    5. Adjusting BTU Calculations Based on Specific Factors

    When determining the right BTU size for your HVAC system, it's important to consider various factors that can affect your heating and cooling needs. Here’s a more detailed breakdown:

    - Ceiling Height

    • Standard Ceiling (8 feet): The basic BTU calculation (20 BTUs per square foot) works well.
    • Higher Ceilings: For ceilings taller than 8 feet, you’ll need to increase the BTU calculation. A common rule of thumb is to add about 10% for each additional foot of height.
      • Example: If you have a 10-foot ceiling in a 400 sq. ft. room:
        • Base BTUs: 400×20=8,000400 \times 20 = 8,000
        • Increase for height: 8,000×10%=8008,000 \times 10\% = 800
        • Total BTUs Needed: 8,8008,800

    - Insulation Quality

    • Well-Insulated Homes: If your home has good insulation, you can stick with the basic BTU calculation.
    • Average Insulation: If your home has average insulation, consider adding 10% to your BTU needs.
    • Poor Insulation: For homes with poor insulation, you may need to add 20% or more. Check for drafts, gaps, or insufficient insulation in walls and attics.
      • Example: If your calculated BTUs are 10,000 and you have poor insulation:
        • Increase by 20%: 10,000×20%=2,00010,000 \times 20\% = 2,000
        • Total BTUs Needed: 12,00012,000

    - Windows

    • Standard Windows: If you have standard double-pane windows, the basic BTU estimate should suffice.
    • Large or Single-Pane Windows: If you have large windows or single-pane windows (which are less efficient), add extra BTUs:
      • For each large window, add 500-1,000 BTUs.
      • For single-pane windows, consider adding 10-20% to your BTU needs.
      • Example: If your home requires 10,000 BTUs and you have two large windows:
        • Add 1,000 BTUs per window: 2×1,000=2,0002 \times 1,000 = 2,000
        • Total BTUs Needed: 12,00012,000

    - Climate Zone

    • Hot Climates: If you live in a region with extreme heat, consider increasing your BTUs by 10-20%.
    • Cold Climates: In very cold areas, you might also need to add 10-20% for heating.
    • Mild Climates: For areas with mild weather, the basic calculation should suffice.
      • Example: If your calculated BTUs are 10,000 and you live in a hot climate:
        • Increase by 15%: 10,000×15%=1,50010,000 \times 15\% = 1,500
        • Total BTUs Needed: 11,50011,500

    - Occupancy

    • General Rule: Each additional person beyond the first two generates about 600 BTUs of heat.
    • Frequent Guests or Large Families: If you regularly have guests or a large family, factor in the additional heat.
      • Example: If your home is sized for 10,000 BTUs and you expect 4 additional occupants:
        • Add 3×600=1,8003 \times 600 = 1,800 BTUs.
        • Total BTUs Needed: 11,80011,800

    6. Consult Professionals

    • It’s a good idea to consult an HVAC professional for an accurate assessment. They can perform a detailed analysis (often called a Manual J calculation) to determine the exact BTUs needed based on your home’s specifics.

      We've also left a chart below to help you determine the right size BTU for your home or business using the above guide.

       

      Square Footage BTU Capacity
      How many BTUs for 100 square feet? 2,000 BTU
      How many BTUs for 200 square feet? 4,000 BTU
      How many BTUs for 300 square feet? 6,000 BTU
      How many BTUs for 400 square feet? 8,000 BTU
      How many BTUs for 500 square feet? 10,000 BTU
      How many BTUs for 600 square feet? 12,000 BTU
      How many BTUs for 700 square feet? 14,000 BTU
      How many BTUs for 800 square feet? 16,000 BTU
      How many BTUs for 900 square feet? 18,000 BTU
      How many BTUs for 1000 square feet? 20,000 BTU
      How many BTUs for 1100 square feet? 22,000 BTU
      How many BTUs for 1200 square feet? 24,000 BTU
      How many BTUs for 1300 square feet? 26,000 BTU
      How many BTUs for 1400 square feet? 28,000 BTU
      How many BTUs for 1500 square feet? 30,000 BTU
      How many BTUs for 1600 square feet? 32,000 BTU
      How many BTUs for 1700 square feet? 34,000 BTU
      How many BTUs for 1800 square feet? 36,000 BTU
      How many BTUs for 1900 square feet? 38,000 BTU
      How many BTUs for 2000 square feet? 40,000 BTU
      How many BTUs for 2500 square feet? 50,000 BTU
      How many BTUs for 3000 square feet? 60,000 BTU

      Shipping Policy

      Thank you for visiting and shopping at Mini Split Systems Direct. Following are the terms and conditions that constitute our Shipping Policy.

      Domestic Shipping Policy

      Shipment processing time

      All orders made before 2:00 PM EST are processed within 2-3 business days. Items ordered on weekends (Saturday or Sunday) start to process and ship as early as the following business day.

      If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

      Shipping rates & delivery estimates

      We offer standard free shipping via UPS Ground, FedEx Ground, and Freight for all orders in the United States. We do not currently ship to international locations. 

      Destination Shipping method Processing Time Estimated Delivery Time Shipment cost
      United States Free Shipping
      2 - 3 business days 3 - 7 days Free


      Delivery delays can occasionally occur.

      Shipment confirmation & Order tracking

      You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

      Customs, Duties and Taxes

      Mini Split Systems Direct is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

      Damages & Missing Items

      Please inspect all packages for damaged or missing items before accepting your shipment. If any of the items are missing or appear to have any type of damage; Mark the Receipt Damaged and/or missing (write which items are missing, or damaged and describe the damage).


      Only refuse the items that are damaged, keep and sign for the items that are in good condition and be sure to notate the items that are being refused for damages clearly on the delivery receipt. You must contact our Customer Service Department at info@minisplitsystemsdirect.com to report which product(s) were missing and/or refused for damages and which product(s) were accepted at the time of delivery. After our Shipping Department receives confirmation from the Freight LTL Company we will promptly ship out the replacement product(s) to you.

      Although Mini Split Systems Direct is NOT responsible for shipping damage, if your item(s) do arrive damaged, please send photos to info@minisplitsystemsdirect.com  and we can assist with filing a claim against the shipping carrier to cover the cost of damages.

      Any damages or missing items have to be noted on the delivery receipt prior to signing for and accepting your shipment in order to file a claim. Do not let the delivery driver rush you. It is your right to inspect each and every item.

      Pre-Orders, Backorders, and Out-of-Stock Items:

      Mini Split Systems Direct is dedicated to sourcing any item you may need and getting it to you as quickly as possible. Any items that are out of stock, or available for Pre-Order will be noted on the product page. You are welcome to place an order for Pre-Order items, backorder items, and for items that are out of stock, and will ship them the second they become available from the manufacturer, ensuring you get the item before anyone else. If you have questions about lead times, please refer to the product page or contact us at info@minisplitsystemsdirect.com or give a call or text at 1-800-315-4345

      Return and Refund Policy

      Returns

      We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

      To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.

      All returns are subject to a 15% restocking fee, and the purchaser is responsible for the cost of return shipping.

      To start a return, you can contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345. If your return is accepted, we will either schedule a pickup or send you a return shipping label, as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

      You can always contact us for any return questions at info@minisplitsystemsdirect.com, or call us at 1-800-315-4345.

      Refunds

      We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. A 15% restocking fee and the cost of return shipping will be deducted from the refundPlease allow up to 10 business days for your bank or credit card company to process and post the refund to your account. If you have any questions regarding your refund, please contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345.

      Cancellations

      All orders canceled after 24 hours are subject to a 5% administration fee, If your order has not been shipped yet, this is the only fee you will incur. This is a fee that covers administrative and personnel fees.

      If your order has been shipped, you will not be charged a 5% administration fee, the standard return procedures will apply and you will be responsible for the cost of return shipping, and a 15% restocking fee will be ducted from your refund. Refunds will only be issued to the original payment method that you used when placing your order.

      Damages and issues

      Please inspect all packages for damaged or missing items before accepting your shipment. If any of the items are missing or appear to have any type of damage; Mark the Receipt Damaged and/or missing (write which items are missing, or damaged and describe the damage).

      Only refuse the items that are damaged, keep and sign for the items that are in good condition and be sure to notate the items that are being refused for damages clearly on the delivery receipt. You must contact our Customer Service Department at info@minisplitsystemsdirect.com to report which product(s) were missing and/or refused for damages and which product(s) were accepted at the time of delivery. After our Shipping Department receives confirmation from the Freight LTL Company we will promptly ship out the replacement product(s) to you.

      Although Mini Split Systems Direct is NOT responsible for shipping damage, if your item(s) do arrive damaged, please send photos to info@minisplitsystemsdirect.com  and we can assist with filing a claim against the shipping carrier to cover the cost of damages.

      Any damages or missing items have to be noted on the delivery receipt prior to signing for and accepting your shipment in order to file a claim. Do not let the delivery driver rush you. It is your right to inspect each and every item. 

      Exchanges

      The fastest way to ensure you get what you want is to return the item you have (see return process above), and once the return is accepted, make a separate purchase for the new item.

      Price Match Policy

      Our goal is to consistently provide the best pricing in the marketplace online and we work very diligently to do so. If you happen to see another online shop that offers a lower price than us within six months of your date please let us know and we’ll be happy to refund the difference on your original payment method. Moreover, because we are consistently working with our suppliers to get better rates we know that you can feel very comfortable and confident that you are seeing the best prices that can be provided for the products listed on our site.

      Moving forward if you find the same item that we carry on another website that has a lower price please submit that to us within six months of your purchase date and we will refund you the difference.

      If it is a case of seeing a lower price on another website and we need to send a partial refund simply email us the link to the exact product and brand from our site and also the link from our competitors site so we can inspect the pricing. Again this needs to be within six months from the date of your order and we will review your submission and apply a credit if necessary.

      Our Price Match Policy has some limitations:

      • The item must have already been purchased from our site prior to asking for this to be reviewed and submitted.
      • This does not include rebate programs or specific retailer programs such as buy three get one free type offers or any combination such as that are not eligible.
      • The item will need to be in stock from the competitors site that you’re submitting the information from.
      • The competitor must be an online store, they may not have a retail location, warehouse, showroom, or physical location.
      • The website cannot be a wholesaler, liquidator, distributor, or auction website. Examples are eBay, Liquadation.com, Via Trading, Overstock, Wayfair, Amazon, Home Depot, Lowes, etc.
      • The competitor must also be someone who has been authorized by the supplier and/or manufacturer to resell the product you are inquiring about.
      • The price match will include the product listing price, but will exclude any sales tax.

      FAQ

      Can I add a discount code to my order post-purchase?

      Unfortunately were unable to add a discount code to your order after you've checked out, but, were happy to provide you with discount for your next purchase.

      Can I add items to my order?

      Yes, please contact us a soon as possible if you need to make changes to your order and will send an invoice for the remaining amount due. Please note this may result in you receiving your order in multiple packages, and yes, you will receive a tracking number for each package.

      Can I change or modify my order?

      Yes, you can change or modify your order within the first 24 hours after placing your order, after that, it will depend on the status of your order. If you need to change or modify your order, please contact us as soon as possible at info@minisplitsystemsdirect.com. If your order has already been processed and shipped, then we may be unable to change or modify your order.

      Can I place my order to be delivered outside the United States?

      At this time we do not ship internationally, but please contact us we may be able to accommodate you.

      How can I remove items from my order?

      If you need to remove items from your order, please contact us at info@minisplitsystemsdirect.com within the first 24 hours after you placed your order. After 24 hours, you are subject to a 5% fee for the item that is cancelled to cover incurred credit card processing fees. If your order has not been shipped yet, this is the only fee you will incur.

      If your order has been shipped, you will not be charged a 5% administration fee, the standard return procedures will apply and you will be responsible for the cost of return shipping, and a 15% restocking fee will be ducted from your refund. Refunds will only be issued to the original payment method that you used when placing your order. For more information, please see our return & refund policy here.

      Do all the products you carry come with a warranty?

      Yes, every product we carry includes a manufacturer warranty. If you need help with a warranty claim, please contact us at info@minisplitsystemsdirect.com and will help you resolve any issues you are experiencing with your product.

      Do you have a storefront?

      At this time we do not have a storefront, we're an online only Authorized Dealer for all the brand we carry. We do have plans to open a storefront in the future.

      How do I check the status of my order?

      After placing your order you'll receive a confirmation email, and after a Shipment Confirmation email once your order has shipped which will contain your tracking number(s). The tracking number will be active within 24 hours. If you have any other questions regarding the status of your order please contact us at  info@minisplitsystemsdirect.com or message us by live chat.

      How long is shipping and delivery?

      All orders made before 2:00 PM EST are processed within 2 - 3 business days. Items ordered on weekends (Saturday or Sunday) start to process and ship as early as the following business day. Estimated delivery time is 3 - 7 days.

      If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

      Who do you ship with?

      We offer standard free shipping via UPS Ground, FedEx Ground, and Freight for all orders in the United States.

      How long will it take to receive my refund?

      Please allow up to 10 business days for your bank or credit card company to process and post the refund to your account. If you have any questions regarding your refund, please contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345.

      What is your return policy?

      We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

      To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.

      All returns are subject to a 15% restocking fee, and the purchaser is responsible for the cost of return shipping.

      To start a return, you can contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345. If your return is accepted, we will either schedule a pickup or send you a return shipping label, as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted. Please see our full return & refund policy here.

      What forms of payment do you accept?

      We accept all credit cards, PayPal, Apple Pay, and you can pay in installments with Sezzle at checkout.

      What should I do if my order is damaged or I'm missing items?

      Please contact us within 48 hours of receiving your order at info@minisplitsystemsdirect.com and we'll resolve the issue ASAP.

      What should I do if my order was marked as delivered but I haven't received it?

      Although we cannot control what happens once your order leaves the warehouse and is in the hands of the shipping carrier, we will do everything we can to make sure you receive your order. If you have not received your order, please contact us at info@minisplitsystemsdirect.com with your order number, and provide us with any details that may help and rest assured, we will resolve the issue.

      I’m having trouble tracking my order. What should I do?

      If your order has just been shipped, please wait 24 hours for your tracking number to be updated properly with your latest tracking information. If after 24 hours your tracking information is not populating, please contact us at info@minisplitsystemsdirect.com and we will be more than happy to assist you.

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