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MRCOOL® ProDirect Series Central Heat Pump & Air Conditioner Split System 5 Ton 15 SEER2 60K BTU - Multiposition

SKU: HHP15060 / HAH15060
Your Price:
$2,995.00 $4,043.25
You Save: $1,048.25 26%
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  • NEED HELP?: Call 1-800-315-4345
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FREE GIFTS FOR A LIMITED TIME ONLY! Order today and receive the following free with your purchase:

  • Free Shipping ($100 Value)
  • Expedited Processing ($50 Value)
  • Website Discount of $149.75 off the current discounted price (Use Code: FLASH5) ($149.75 Value)
  • Free 10-year Warranty ($1000 Value)
  • Free Lifetime Technical Support ($500 Value)
  • Free DiversiTech Condenser Mounting Pad ($139.99 Value)

TO CLAIM YOUR FREE GIFT CLICK ADD TO CART

Total Extra Savings With Us Today = $1,939.74

MRCOOL® ProDirect Series Central Heat Pump & Air Conditioner Split System 5 Ton 15 SEER2 60K BTU - Multiposition

The MRCOOL® ProDirect Series Central Heat Pump & Air Conditioner Split System 5 Ton 15 SEER2 60K BTU - Multiposition is the heating and cooling system you need to stay warm in winter, cool in summer, and energy efficient all year long.

MRCOOL® ProDirect 5 Ton 14.3 SEER2 Central Heat Pump Condenser - HHP15060

If you’re having to endure a hot house during the summer and your home turning into a freezer during the winter, it’s likely that you need to switch out your current condenser with the MRCOOL ProDirect 5 Ton 14.3 SEER2 Split System Heat Pump Condenser. Refrigerant is quickly pressurized by the scroll compressor and pumped through a piston flow control device to improve efficiency as it travels throughout your system. Stay relaxed even in rougher conditions and climates thanks to the galvanized steel cabinet and the Gold Fin® coil coating. This coating, which is non-toxic and environmentally friendly, stops water from sticking to the coils of your unit, protecting it completely from corrosion and rust. It also gives your system more insulation, meaning it will operate more efficiently. This ETL listed and AHRI rated system is further guarded by an excellent long-term warranty when you register it online. Feel true comfort in your home for the first time in forever as soon as you have this MRCOOL ProDirect 5 Ton split system heat pump condenser installed.

Features:

  • Equipment should be installed by a qualified professional
  • 10 Year Registered Warranty
  • 14.3 SEER2
  • R-410A environmentally friendly refrigerant
  • AHRI Certified & ETL listed
  • Pressure and Temperature protection sensors help prevent damage
  • A shape coils, constructed with copper tubing and enhanced aluminum fins.
  • Gold Fin® condenser: corrosion resistant - live on the coast? Don't worry, our condenser is built to resist long term corrosion
             

            MRCOOL® ProDirect 5 Ton 14.3 SEER2 Split System A/C Air Handler - Multiposition

            Maintaining a consistent temperature in your home shouldn't be a strenuous, stressful task, so if you find yourself pulling out your hair over your current home comfort system, you might need the MRCOOL ProDirect 5 Ton 14.3 SEER2 Multiposition Split System Air Handler. This air handler uses its sturdy “A” shaped evaporator coil to draw out whatever is making your home uncomfortable. To spread comfort throughout your home, the three-speed direct drive blower motor can work quickly without boosting your energy bills. When it goes out into your home, you know that the air is clean, because it goes through a removable filter. The electric heat kits that you can install in this system also help to provide extra comfort when it’s a little too cold outside. This strong, AHRI certified, ETL listed unit is well protected by a galvanized steel cabinet that guards the system from corrosion and other harm that would halt a different unit in its tracks. It's further protected by a superior warranty when you register it online. Stress and discomfort have no place in your home, so remove both entirely with the MRCOOL ProDirect 5 ton split system air handler.

            Features:

            • Equipment should be installed by a qualified professional
            • 10 Year Registered Warranty
            • AHRI Certified & ETL listed

            What's Included:

            MRCOOL® ProDirect 5 Ton 14.3 SEER2 Central Heat Pump Condenser - HHP15060

            MRCOOL® ProDirect 5 Ton 14.3 SEER2 Split System A/C Air Handler Multiposition - HAH15060

            Condenser Specifications:

            BRAND MRCOOL®
            MODEL HHP15060
            SERIES PRODIRECT Heat Pump Condenser
            GTIN 00840255553889
            UPC 840255553889
            UNIT TYPE
            Split System Heat Pump
            SEER2 14.3
            EER2 11.2
            HSPF2 7.5
            CFM 3820
            TONNAGE 5
            COOLING CAPACITY (BTU)
            54500
            HEATING CAPACITY (BTU)
            57200
            VOLTAGE (V)
            230
            PHASE 1
            CYCLE 60
            REFRIGERANT VOLUME (OZ)
            186.95
            DECIBEL RATING (DBA)
            63
            LIQUID LINE SIZE
            3/8
            SUCTION LINE SIZE
            7/8
            COMPRESSOR MOTOR TYPE
            Scroll
            ETL LISTED
            Yes
            AHRI CERTIFIED
            Yes
            REGISTERED PARTS WARRANTY
            10 year parts
            PROPOSITION 65 WARNING
            Yes
            NET DEPTH (IN)
            29.14
            NET HEIGHT (IN)
            32.88
            NET WIDTH (IN)
            29.14
            NET WEIGHT (LBS)
            222.00
            GROSS DEPTH (IN)
            29.90
            GROSS HEIGHT (IN)
            34.40
            GROSS WIDTH (IN)
            29.90
            GROSS WEIGHT (LBS)
            222

            Air Handler Specifications:

            BRAND MRCOOL®
            MODEL HAH15060
            SERIES PRODIRECT Air Handler
            GTIN 00840255553957
            UPC 840255553957
            UNIT TYPE
            Air Handler
            CONFIGURATION Multi-position
            CFM 1580
            VOLTAGE (V)
            208-230
            PHASE 1
            CYCLE 60
            DECIBEL RATING (DBA)
            60
            AUXILIARY HEATER INCLUDED
            No
            AUXILIARY HEATER AVAILABLE
            Yes
            AUXILIARY HEATER SIZES
            5kW, 7.5kW, 10kW, 15kW, 20kW
            ETL LISTED
            Yes
            AHRI CERTIFIED
            Yes
            REGISTERED PARTS WARRANTY
            10 year parts
            PROPOSITION 65 WARNING
            Yes
            NET DEPTH (IN)
            24.00
            NET HEIGHT (IN)
            53.13
            NET WIDTH (IN)
            22.00
            NET WEIGHT (LBS)
            162.00
            GROSS DEPTH (IN)
            25.20
            GROSS HEIGHT (IN)
            54.75
            GROSS WIDTH (IN)
            28.00
            GROSS WEIGHT (LBS)
            175

            Product Information and Guides:

            Condenser

            Air Handler

             

            Thank you for visiting and shopping at Mini Split Systems Direct. Following are the terms and conditions that constitute our Shipping Policy.

            Domestic Shipping Policy

            Shipment processing time

            All orders made before 2:00 PM EST are processed within 2-3 business days. Items ordered on weekends (Saturday or Sunday) start to process and ship as early as the following business day.

            If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

            Shipping rates & delivery estimates

            We offer standard free shipping via UPS Ground, FedEx Ground, and Freight for all orders in the United States. We do not currently ship to international locations. 

            Destination Shipping method Processing Time Estimated Delivery Time Shipment cost
            United States Free Shipping
            2 - 3 business days 3 - 7 days Free


            Delivery delays can occasionally occur.

            Shipment confirmation & Order tracking

            You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

            Customs, Duties and Taxes

            Mini Split Systems Direct is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

            Damages & Missing Items

            Please inspect all packages for damaged or missing items before accepting your shipment. If any of the items are missing or appear to have any type of damage; Mark the Receipt Damaged and/or missing (write which items are missing, or damaged and describe the damage).


            Only refuse the items that are damaged, keep and sign for the items that are in good condition and be sure to notate the items that are being refused for damages clearly on the delivery receipt. You must contact our Customer Service Department at info@minisplitsystemsdirect.com to report which product(s) were missing and/or refused for damages and which product(s) were accepted at the time of delivery. After our Shipping Department receives confirmation from the Freight LTL Company we will promptly ship out the replacement product(s) to you.

            Although Mini Split Systems Direct is NOT responsible for shipping damage, if your item(s) do arrive damaged, please send photos to info@minisplitsystemsdirect.com  and we can assist with filing a claim against the shipping carrier to cover the cost of damages.

            Any damages or missing items have to be noted on the delivery receipt prior to signing for and accepting your shipment in order to file a claim. Do not let the delivery driver rush you. It is your right to inspect each and every item.

            Pre-Orders, Backorders, and Out-of-Stock Items:

            Mini Split Systems Direct is dedicated to sourcing any item you may need and getting it to you as quickly as possible. Any items that are out of stock, or available for Pre-Order will be noted on the product page. You are welcome to place an order for Pre-Order items, backorder items, and for items that are out of stock, and will ship them the second they become available from the manufacturer, ensuring you get the item before anyone else. If you have questions about lead times, please refer to the product page or contact us at info@minisplitsystemsdirect.com or give a call or text at 1-800-315-4345

             

            Returns

            We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

            To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.

            All returns are subject to a 15% restocking fee, and the purchaser is responsible for the cost of return shipping.

            To start a return, you can contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345. If your return is accepted, we will either schedule a pickup or send you a return shipping label, as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

            You can always contact us for any return questions at info@minisplitsystemsdirect.com, or call us at 1-800-315-4345.

            Refunds

            We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. A 15% restocking fee and the cost of return shipping will be deducted from the refundPlease allow up to 10 business days for your bank or credit card company to process and post the refund to your account. If you have any questions regarding your refund, please contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345.

            Cancellations

            All orders canceled after 24 hours are subject to a 5% administration fee, If your order has not been shipped yet, this is the only fee you will incur. This is a fee that covers administrative and personnel fees.

            If your order has been shipped, you will not be charged a 5% administration fee, the standard return procedures will apply and you will be responsible for the cost of return shipping, and a 15% restocking fee will be ducted from your refund. Refunds will only be issued to the original payment method that you used when placing your order.

            Damages and issues

            Please inspect all packages for damaged or missing items before accepting your shipment. If any of the items are missing or appear to have any type of damage; Mark the Receipt Damaged and/or missing (write which items are missing, or damaged and describe the damage).

            Only refuse the items that are damaged, keep and sign for the items that are in good condition and be sure to notate the items that are being refused for damages clearly on the delivery receipt. You must contact our Customer Service Department at info@minisplitsystemsdirect.com to report which product(s) were missing and/or refused for damages and which product(s) were accepted at the time of delivery. After our Shipping Department receives confirmation from the Freight LTL Company we will promptly ship out the replacement product(s) to you.

            Although Mini Split Systems Direct is NOT responsible for shipping damage, if your item(s) do arrive damaged, please send photos to info@minisplitsystemsdirect.com  and we can assist with filing a claim against the shipping carrier to cover the cost of damages.

            Any damages or missing items have to be noted on the delivery receipt prior to signing for and accepting your shipment in order to file a claim. Do not let the delivery driver rush you. It is your right to inspect each and every item. 

            Exchanges

            The fastest way to ensure you get what you want is to return the item you have (see return process above), and once the return is accepted, make a separate purchase for the new item.

             

            Our goal is to consistently provide the best pricing in the marketplace online and we work very diligently to do so. If you happen to see another online shop that offers a lower price than us within six months of your date please let us know and we’ll be happy to refund the difference on your original payment method. Moreover, because we are consistently working with our suppliers to get better rates we know that you can feel very comfortable and confident that you are seeing the best prices that can be provided for the products listed on our site.

            Moving forward if you find the same item that we carry on another website that has a lower price please submit that to us within six months of your purchase date and we will refund you the difference.

            If it is a case of seeing a lower price on another website and we need to send a partial refund simply email us the link to the exact product and brand from our site and also the link from our competitors site so we can inspect the pricing. Again this needs to be within six months from the date of your order and we will review your submission and apply a credit if necessary.

            Our 100% Shoppers Best Price Guarantee has some limitations:

            • The item must have already been purchased from our site prior to asking for this to be reviewed and submitted.
            • This does not include rebate programs or specific retailer programs such as buy three get one free type offers or any combination such as that are not eligible.
            • The item will need to be in stock from the competitors site that you’re submitting the information from.
            • The competitor must be an online store, they may not have a retail location, warehouse, showroom, or physical location.
            • The website cannot be a wholesaler, liquidator, distributor, or auction website. Examples are eBay, Liquadation.com, Via Trading, Overstock, Wayfair, Amazon, Home Depot, Lowes, etc.
            • The competitor must also be someone who has been authorized by the supplier and/or manufacturer to resell the product you are inquiring about.
            • The price match will include the product listing price, but will exclude any sales tax.

            Description

            FREE GIFTS FOR A LIMITED TIME ONLY! Order today and receive the following free with your purchase:

            • Free Shipping ($100 Value)
            • Expedited Processing ($50 Value)
            • Website Discount of $149.75 off the current discounted price (Use Code: FLASH5) ($149.75 Value)
            • Free 10-year Warranty ($1000 Value)
            • Free Lifetime Technical Support ($500 Value)
            • Free DiversiTech Condenser Mounting Pad ($139.99 Value)

            TO CLAIM YOUR FREE GIFT CLICK ADD TO CART

            Total Extra Savings With Us Today = $1,939.74

            MRCOOL® ProDirect Series Central Heat Pump & Air Conditioner Split System 5 Ton 15 SEER2 60K BTU - Multiposition

            The MRCOOL® ProDirect Series Central Heat Pump & Air Conditioner Split System 5 Ton 15 SEER2 60K BTU - Multiposition is the heating and cooling system you need to stay warm in winter, cool in summer, and energy efficient all year long.

            MRCOOL® ProDirect 5 Ton 14.3 SEER2 Central Heat Pump Condenser - HHP15060

            If you’re having to endure a hot house during the summer and your home turning into a freezer during the winter, it’s likely that you need to switch out your current condenser with the MRCOOL ProDirect 5 Ton 14.3 SEER2 Split System Heat Pump Condenser. Refrigerant is quickly pressurized by the scroll compressor and pumped through a piston flow control device to improve efficiency as it travels throughout your system. Stay relaxed even in rougher conditions and climates thanks to the galvanized steel cabinet and the Gold Fin® coil coating. This coating, which is non-toxic and environmentally friendly, stops water from sticking to the coils of your unit, protecting it completely from corrosion and rust. It also gives your system more insulation, meaning it will operate more efficiently. This ETL listed and AHRI rated system is further guarded by an excellent long-term warranty when you register it online. Feel true comfort in your home for the first time in forever as soon as you have this MRCOOL ProDirect 5 Ton split system heat pump condenser installed.

            Features:

            • Equipment should be installed by a qualified professional
            • 10 Year Registered Warranty
            • 14.3 SEER2
            • R-410A environmentally friendly refrigerant
            • AHRI Certified & ETL listed
            • Pressure and Temperature protection sensors help prevent damage
            • A shape coils, constructed with copper tubing and enhanced aluminum fins.
            • Gold Fin® condenser: corrosion resistant - live on the coast? Don't worry, our condenser is built to resist long term corrosion
                       

                      MRCOOL® ProDirect 5 Ton 14.3 SEER2 Split System A/C Air Handler - Multiposition

                      Maintaining a consistent temperature in your home shouldn't be a strenuous, stressful task, so if you find yourself pulling out your hair over your current home comfort system, you might need the MRCOOL ProDirect 5 Ton 14.3 SEER2 Multiposition Split System Air Handler. This air handler uses its sturdy “A” shaped evaporator coil to draw out whatever is making your home uncomfortable. To spread comfort throughout your home, the three-speed direct drive blower motor can work quickly without boosting your energy bills. When it goes out into your home, you know that the air is clean, because it goes through a removable filter. The electric heat kits that you can install in this system also help to provide extra comfort when it’s a little too cold outside. This strong, AHRI certified, ETL listed unit is well protected by a galvanized steel cabinet that guards the system from corrosion and other harm that would halt a different unit in its tracks. It's further protected by a superior warranty when you register it online. Stress and discomfort have no place in your home, so remove both entirely with the MRCOOL ProDirect 5 ton split system air handler.

                      Features:

                      • Equipment should be installed by a qualified professional
                      • 10 Year Registered Warranty
                      • AHRI Certified & ETL listed

                      What's Included:

                      MRCOOL® ProDirect 5 Ton 14.3 SEER2 Central Heat Pump Condenser - HHP15060

                      MRCOOL® ProDirect 5 Ton 14.3 SEER2 Split System A/C Air Handler Multiposition - HAH15060

                      Condenser Specifications:

                      BRAND MRCOOL®
                      MODEL HHP15060
                      SERIES PRODIRECT Heat Pump Condenser
                      GTIN 00840255553889
                      UPC 840255553889
                      UNIT TYPE
                      Split System Heat Pump
                      SEER2 14.3
                      EER2 11.2
                      HSPF2 7.5
                      CFM 3820
                      TONNAGE 5
                      COOLING CAPACITY (BTU)
                      54500
                      HEATING CAPACITY (BTU)
                      57200
                      VOLTAGE (V)
                      230
                      PHASE 1
                      CYCLE 60
                      REFRIGERANT VOLUME (OZ)
                      186.95
                      DECIBEL RATING (DBA)
                      63
                      LIQUID LINE SIZE
                      3/8
                      SUCTION LINE SIZE
                      7/8
                      COMPRESSOR MOTOR TYPE
                      Scroll
                      ETL LISTED
                      Yes
                      AHRI CERTIFIED
                      Yes
                      REGISTERED PARTS WARRANTY
                      10 year parts
                      PROPOSITION 65 WARNING
                      Yes
                      NET DEPTH (IN)
                      29.14
                      NET HEIGHT (IN)
                      32.88
                      NET WIDTH (IN)
                      29.14
                      NET WEIGHT (LBS)
                      222.00
                      GROSS DEPTH (IN)
                      29.90
                      GROSS HEIGHT (IN)
                      34.40
                      GROSS WIDTH (IN)
                      29.90
                      GROSS WEIGHT (LBS)
                      222

                      Air Handler Specifications:

                      BRAND MRCOOL®
                      MODEL HAH15060
                      SERIES PRODIRECT Air Handler
                      GTIN 00840255553957
                      UPC 840255553957
                      UNIT TYPE
                      Air Handler
                      CONFIGURATION Multi-position
                      CFM 1580
                      VOLTAGE (V)
                      208-230
                      PHASE 1
                      CYCLE 60
                      DECIBEL RATING (DBA)
                      60
                      AUXILIARY HEATER INCLUDED
                      No
                      AUXILIARY HEATER AVAILABLE
                      Yes
                      AUXILIARY HEATER SIZES
                      5kW, 7.5kW, 10kW, 15kW, 20kW
                      ETL LISTED
                      Yes
                      AHRI CERTIFIED
                      Yes
                      REGISTERED PARTS WARRANTY
                      10 year parts
                      PROPOSITION 65 WARNING
                      Yes
                      NET DEPTH (IN)
                      24.00
                      NET HEIGHT (IN)
                      53.13
                      NET WIDTH (IN)
                      22.00
                      NET WEIGHT (LBS)
                      162.00
                      GROSS DEPTH (IN)
                      25.20
                      GROSS HEIGHT (IN)
                      54.75
                      GROSS WIDTH (IN)
                      28.00
                      GROSS WEIGHT (LBS)
                      175

                      Product Information and Guides:

                      Condenser

                      Air Handler

                      Shipping Policy

                       

                      Thank you for visiting and shopping at Mini Split Systems Direct. Following are the terms and conditions that constitute our Shipping Policy.

                      Domestic Shipping Policy

                      Shipment processing time

                      All orders made before 2:00 PM EST are processed within 2-3 business days. Items ordered on weekends (Saturday or Sunday) start to process and ship as early as the following business day.

                      If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

                      Shipping rates & delivery estimates

                      We offer standard free shipping via UPS Ground, FedEx Ground, and Freight for all orders in the United States. We do not currently ship to international locations. 

                      Destination Shipping method Processing Time Estimated Delivery Time Shipment cost
                      United States Free Shipping
                      2 - 3 business days 3 - 7 days Free


                      Delivery delays can occasionally occur.

                      Shipment confirmation & Order tracking

                      You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

                      Customs, Duties and Taxes

                      Mini Split Systems Direct is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

                      Damages & Missing Items

                      Please inspect all packages for damaged or missing items before accepting your shipment. If any of the items are missing or appear to have any type of damage; Mark the Receipt Damaged and/or missing (write which items are missing, or damaged and describe the damage).


                      Only refuse the items that are damaged, keep and sign for the items that are in good condition and be sure to notate the items that are being refused for damages clearly on the delivery receipt. You must contact our Customer Service Department at info@minisplitsystemsdirect.com to report which product(s) were missing and/or refused for damages and which product(s) were accepted at the time of delivery. After our Shipping Department receives confirmation from the Freight LTL Company we will promptly ship out the replacement product(s) to you.

                      Although Mini Split Systems Direct is NOT responsible for shipping damage, if your item(s) do arrive damaged, please send photos to info@minisplitsystemsdirect.com  and we can assist with filing a claim against the shipping carrier to cover the cost of damages.

                      Any damages or missing items have to be noted on the delivery receipt prior to signing for and accepting your shipment in order to file a claim. Do not let the delivery driver rush you. It is your right to inspect each and every item.

                      Pre-Orders, Backorders, and Out-of-Stock Items:

                      Mini Split Systems Direct is dedicated to sourcing any item you may need and getting it to you as quickly as possible. Any items that are out of stock, or available for Pre-Order will be noted on the product page. You are welcome to place an order for Pre-Order items, backorder items, and for items that are out of stock, and will ship them the second they become available from the manufacturer, ensuring you get the item before anyone else. If you have questions about lead times, please refer to the product page or contact us at info@minisplitsystemsdirect.com or give a call or text at 1-800-315-4345

                      Return and Refund Policy

                       

                      Returns

                      We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

                      To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.

                      All returns are subject to a 15% restocking fee, and the purchaser is responsible for the cost of return shipping.

                      To start a return, you can contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345. If your return is accepted, we will either schedule a pickup or send you a return shipping label, as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

                      You can always contact us for any return questions at info@minisplitsystemsdirect.com, or call us at 1-800-315-4345.

                      Refunds

                      We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. A 15% restocking fee and the cost of return shipping will be deducted from the refundPlease allow up to 10 business days for your bank or credit card company to process and post the refund to your account. If you have any questions regarding your refund, please contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345.

                      Cancellations

                      All orders canceled after 24 hours are subject to a 5% administration fee, If your order has not been shipped yet, this is the only fee you will incur. This is a fee that covers administrative and personnel fees.

                      If your order has been shipped, you will not be charged a 5% administration fee, the standard return procedures will apply and you will be responsible for the cost of return shipping, and a 15% restocking fee will be ducted from your refund. Refunds will only be issued to the original payment method that you used when placing your order.

                      Damages and issues

                      Please inspect all packages for damaged or missing items before accepting your shipment. If any of the items are missing or appear to have any type of damage; Mark the Receipt Damaged and/or missing (write which items are missing, or damaged and describe the damage).

                      Only refuse the items that are damaged, keep and sign for the items that are in good condition and be sure to notate the items that are being refused for damages clearly on the delivery receipt. You must contact our Customer Service Department at info@minisplitsystemsdirect.com to report which product(s) were missing and/or refused for damages and which product(s) were accepted at the time of delivery. After our Shipping Department receives confirmation from the Freight LTL Company we will promptly ship out the replacement product(s) to you.

                      Although Mini Split Systems Direct is NOT responsible for shipping damage, if your item(s) do arrive damaged, please send photos to info@minisplitsystemsdirect.com  and we can assist with filing a claim against the shipping carrier to cover the cost of damages.

                      Any damages or missing items have to be noted on the delivery receipt prior to signing for and accepting your shipment in order to file a claim. Do not let the delivery driver rush you. It is your right to inspect each and every item. 

                      Exchanges

                      The fastest way to ensure you get what you want is to return the item you have (see return process above), and once the return is accepted, make a separate purchase for the new item.

                      Price Match Policy

                       

                      Our goal is to consistently provide the best pricing in the marketplace online and we work very diligently to do so. If you happen to see another online shop that offers a lower price than us within six months of your date please let us know and we’ll be happy to refund the difference on your original payment method. Moreover, because we are consistently working with our suppliers to get better rates we know that you can feel very comfortable and confident that you are seeing the best prices that can be provided for the products listed on our site.

                      Moving forward if you find the same item that we carry on another website that has a lower price please submit that to us within six months of your purchase date and we will refund you the difference.

                      If it is a case of seeing a lower price on another website and we need to send a partial refund simply email us the link to the exact product and brand from our site and also the link from our competitors site so we can inspect the pricing. Again this needs to be within six months from the date of your order and we will review your submission and apply a credit if necessary.

                      Our 100% Shoppers Best Price Guarantee has some limitations:

                      • The item must have already been purchased from our site prior to asking for this to be reviewed and submitted.
                      • This does not include rebate programs or specific retailer programs such as buy three get one free type offers or any combination such as that are not eligible.
                      • The item will need to be in stock from the competitors site that you’re submitting the information from.
                      • The competitor must be an online store, they may not have a retail location, warehouse, showroom, or physical location.
                      • The website cannot be a wholesaler, liquidator, distributor, or auction website. Examples are eBay, Liquadation.com, Via Trading, Overstock, Wayfair, Amazon, Home Depot, Lowes, etc.
                      • The competitor must also be someone who has been authorized by the supplier and/or manufacturer to resell the product you are inquiring about.
                      • The price match will include the product listing price, but will exclude any sales tax.

                      Customer Reviews

                      Based on 5 reviews
                      100%
                      (5)
                      0%
                      (0)
                      0%
                      (0)
                      0%
                      (0)
                      0%
                      (0)
                      J
                      Jacob
                      Mr cool unit just as good as trane are Goodman

                      The unit really good it does great makes house ice cold best unit

                      E
                      Eric Avery
                      Outstanding Customer Service

                      Devin was extremely helpful with everything I needed. He was also able to connect me with another individual to assist with connecting my thermostat. I only wish I could give them 10 stars!!

                      S
                      Sevan Voski
                      Great service, and they pick up the phone

                      I purchased the mrcool pro direct central heat system for a home I'm building. Delivery was fast and I saved 5% off. Shipping took less than a week.

                      E
                      Eduard Hamlet
                      Contractor Approved ✔️

                      I'm a contractor, our company purchases all our equipment from here. Not a single hiccup. I bought the Mrcool pro direct system for my home. Experience has been great.

                      M
                      Memphis
                      Good quality and looks nice.

                      This unit appears to be of good quality, installation went smoothly, and it works as specified

                      Customer Reviews

                      Based on 5 reviews
                      100%
                      (5)
                      0%
                      (0)
                      0%
                      (0)
                      0%
                      (0)
                      0%
                      (0)
                      J
                      Jacob
                      Mr cool unit just as good as trane are Goodman

                      The unit really good it does great makes house ice cold best unit

                      E
                      Eric Avery
                      Outstanding Customer Service

                      Devin was extremely helpful with everything I needed. He was also able to connect me with another individual to assist with connecting my thermostat. I only wish I could give them 10 stars!!

                      S
                      Sevan Voski
                      Great service, and they pick up the phone

                      I purchased the mrcool pro direct central heat system for a home I'm building. Delivery was fast and I saved 5% off. Shipping took less than a week.

                      E
                      Eduard Hamlet
                      Contractor Approved ✔️

                      I'm a contractor, our company purchases all our equipment from here. Not a single hiccup. I bought the Mrcool pro direct system for my home. Experience has been great.

                      M
                      Memphis
                      Good quality and looks nice.

                      This unit appears to be of good quality, installation went smoothly, and it works as specified

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