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Daikin SkyAir FTQ Ducted 48,000 BTU 15.3 SEER2 Central Heat Pump Inverter Split System - FTQ48TAVJUD / RZQ48TBVJUA

SKU: FTQ48TAVJUD / RZQ48TBVJUA
Your Price:
$15,012.00 $20,266.20
You Save: $5,254.20 26%
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FREE GIFTS FOR A LIMITED TIME ONLY! Order today and receive the following free with your purchase:

  • Free Shipping ($100 Value)
  • Free Liftgate Delivery + Freight Insurance ($150 Value)
  • Expedited Processing ($50 Value)
  • Website Discount of $750.60 off the current discounted price (Use Code: FLASH5) ($750.60 Value)
  • Free 10-year Parts Warranty ($1000 Value)
  • Free 10-year Compressor Warranty ($1000 Value)
  • Free Lifetime Technical Support ($500 Value)
  • Free Daikin Wired Navigation Controller BRC1E73 ($459.99 Value)

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Total Extra Savings With Us Today = $4,010.59

Daikin SkyAir FTQ Ducted 48,000 BTU 15.3 SEER2 Central Heat Pump Inverter Split System - FTQ48TAVJUD / RZQ48TBVJUA

The Daikin FTQ Ducted line is an alternative to traditional cube style solutions adopting a slim, space saving and quiet outdoor unit and specifically designed and matched indoor air handling unit. The FTQ Ducted can be used in place of your existing system, utilizing existing ductwork, or in new construction where individual zone or room control is not desired. You get the comfort and energy savings advantages of Daikin’s industry leading inverter technology, using a modern heat pump system to heat and cool.

Features:

  • 15.3 SEER2 / 9.1 EER2 / 8.8 HSPF2 / 3.3 COP
  • Factory Installed Disconnect
  • Full multi-position air handler capable of upflow, downflow, horizontal left, or horizontal right configurations
  • Wide lineup of electric heat (field installed) options from 5kW to 19kW
  • Designed with less than 2% air leakage when tested in accordance with ASHRAE standard 193
  • External static pressure capabilities of up to 0.9 in. w.g. allow for longer duct runs and easily implementing high MERV filtration with appropriate transitions
  • Outside air integration possible
  • Anti-Corrosion Treatment on Heat Exchanger
  • Auto-Restart: The unit memorizes the operation mode, airflow and temperature settings. Should there be a power failure when the unit is in operation, it will automatically return to the same operating conditions when the power is restored.
  • Self-Diagnosis: In the event that a problem develops with the unit, malfunction codes can be displayed on the liquid crystal panel of the remote control for fast and easy fault diagnosis.
  • Superior comfort and high energy efficiency: Inverter technology maintains the desired temperature by varying the speed of the compressor. Since the system runs longer in comparison to standard on/off systems in most environments, filtered air is nearly always flowing. This can eliminate large temperature swings and can help reduce humidity. A big benefit of Daikin inverter technology is that almost continuous operation reduces the system’s energy consumption, just as a car is more efficient traveling on a highway than in stop-and-go traffic. Inverter compressors reduce power consumption as much as 30% compared to conventional fixed-speed equivalents.
  • Worry-free Operation: A conventional system's hard starts generate heat and stress that can damage its vital components. A Daikin FTQ Ducted system starts softly, does not run in stop-start fashion and seldom needs to run at full speed. Its advanced compressor also has fewer parts to wear out. Daikin heat pumps heat well even in low-ambient conditions, so there is no need to use and store fossil fuels.
  • Having no burner inside the house results in: Less maintenance, No risk of fire or gases from spilled fuel, and No risk of injury from carbon monoxide emissions.
  • Easy to Install: A Daikin SkyAir outdoor unit usually takes up less than half the space of an outdoor unit on a conventional system. It is easy to handle and less obtrusive outside the home. Connected by a pair of refrigerant lines, few electrical connections, and no ductwork, indoor and outdoor units can be easily installed in existing spaces with minor disruption and often in a single day’s work. The compact and lightweight designs combined with piping lengths up to 230 ft. and minimal wiring allow installation with minimal time and costs.
  • Feel the difference: Designed for superior heating capacity in low ambient conditions, Daikin FTQ Ducted systems provide comfortable heating operation down to -4°F WB (-20°C WB). This capability can help simplify installation cost and operational cost by eliminating the need for additional supplemental electric heat. As a year round solution, the Daikin FTQ Ducted systems also operate in Cooling mode from 23°F DB (-5°C DB) to 122°F DB (50°C DB).
  • Hear the difference: Daikin FTQ Ducted systems have sound-reducing features such as compressor sound attenuators, but they are also quieter than conventional systems, because they have fewer moving parts and rarely run at full speed. Utilizing inverter technology to maintain comfort settings, Daikin systems most often operate at low speeds with outdoor sound levels in the mid to high 50s dB(A).
  • See the difference: A Daikin inverter system is designed for installation where space is limited, such as with zero lot lines, or limited to roof, wall or terrace areas. The compact and lightweight design, when compared to traditional solutions allows the Daikin inverter system to be used in homes with the strictest of limitations with relative ease.
  • Advanced water-shedding drain pan: Engineered with multiple drain holes and channels providing effective water shedding
  • Individual comfort and control: Daikin systems have an available infrared remote controller allowing you to access all functions at the click of a button.
  • You're always in control, from anywhere in the world, or your living room: It can happen to anyone. You forgot to change the temperature of your heat pump system or air conditioner before leaving the house, or you will be delayed returning home and wish to avoid needlessly heating or cooling your home. What in the past would have resulted in wasted energy is no longer a problem. With the DKN App, you are always in control. You can use your tablet or smart-phone to access your Daikin system via the internet. Requires the Daikin AZAI6WSCDKA Wi-Fi adaptor.

Time-saving installation

  • Available without optional factory installed disconnect (Built to order — model FTQ_TAVJUA)
  • Easily integrate third party accessories such as a humidifier or economizer with on-board contacts
  • Gravity-fed drain connection
  • Designed for zero clearance on three sides and only 24" clearance on the front for service
  • **Downflow requires field installed optional downflow accessory

Warranty:

What's Included:

  • Daikin SkyAir 48,000 BTU 15.3 SEER2 Heat Pump Inverter
  • Daikin SkyAir 48,000 BTU Air Handler - Multipositional
  • Free Daikin Wired Navigation Controller BRC1E73 ($459.99 Value)
  • Refrigerant Line Set with 3/8" and 5/8" Line Ends (Optional)

System Specifications:

Brand Daikin
Model

Indoor Unit: FTQ48TAVJUD

Outdoor Unit: RZQ48TBVJUA

Capacity Rated (BTU/H)

Cooling: 47,000

Heating: 54,000

COP Rated 3.3
EER2 Rated 9.1
SEER2 15.3
HSPF2 8.8
AHRI Number 211635179
Energy Star No
Piping Connections

Liquid: 3/8 inch

Gas: 5/8 inch

Drain: 1 inch

Max. Interunit Piping Length 230 ft
Max. Interunit Height Difference 98.4 ft
Chargeless 15 ft
FTQ Additional Charge 1.05 lbs
Amount of Additional Charge of Refrigerant lbs./ft (kg/m) 0.036 (0.0536)
Operating Range - Cooling 23° – 122°F
Operating Range - Cooling with Optional Air Adjustment Grille 0° - 122°F
Operating Range - Heating -4° – 60°F

Air Handler Specifications:

Brand Daikin
Model FTQ48TAVJUD
Electrical

Phase: 1

Hz: 60

Volts: 208/230

Minimum Circut Amps: 6.5

Max Overcurrent Protection: 15

HP: 3/4

FLA: 5.2

External Static Pressure in. wg (Pa) 0.9 (224)
Airflow Rate

High: 1520 CFM

Medium: 1290 CFM

Low: 1060 CFM

Fan Type: Sirocco Fan
Dimensions (H × W × D) 53.4 x 21 x 21 inches
Weight 150 lbs
Sound Pressure Level (H / M / L / SL) 54 / 50 / 46 dB(A)
Electric Heat Options 5kW, 6kW, 8kW,10kW, 15Kw,19Kw

Condenser Specifications:

Brand Daikin
Model RZQ48TBVJUA
Electrical

Phase: 1

Hz: 60

Volts: 208/230

Minimum Circut Amps: 29.1

Max Overcurrent Protection: 35

RLA: 19

FLA: 0.3 + 0.3

Compressor Motor Output 3,500 W
Safety Devices High pressure switch, Outdoor fan driver overload protector, Inverter overload protector, Fusible plug, Fuse
Refrigerant Control Electronic expansion valve
Refrigerant

Type: R-410A

Charge: 7.9 lbs

Airflow Rate 3,741 CFM
Dimensions (H × W × D) 52-15/16 x 35-7/16 x 12-5/8 inches
Weight 225 lbs
Sound Pressure Level 57 - 59 dB(A)

Product Information and Guides:

Beginner’s Guide to Choosing the Right Size BTU HVAC System

If you’re new to HVAC (Heating, Ventilation, and Air Conditioning) systems, selecting the right size BTU (British Thermal Unit) system can seem daunting. This guide will break down the process into simple steps.

1. What is BTU?

  • Definition: BTU measures the amount of energy needed to heat or cool a space. More BTUs mean more heating or cooling power.

2. Why Size Matters

  • An undersized system will struggle to heat or cool your home, leading to discomfort.
  • An oversized system will cycle on and off too frequently, wasting energy and causing wear and tear.

3. Measure Your Space

  • Find Your Square Footage:
    • Measure the length and width of each room.
    • Multiply the length by the width for each room, then add them up for the total square footage.
  • Example:
    • Living Room: 15 ft x 20 ft = 300 sq. ft.
    • Bedroom: 10 ft x 12 ft = 120 sq. ft.
    • Total = 300 + 120 = 420 sq. ft.

4. General BTU Guidelines

  • A rough estimate is 20 BTUs per square foot.
  • Example: For 420 sq. ft.: 420 sq. ft. × 20 BTUs/sq. ft. = 8,400 BTUs 

5. Adjusting BTU Calculations Based on Specific Factors

When determining the right BTU size for your HVAC system, it's important to consider various factors that can affect your heating and cooling needs. Here’s a more detailed breakdown:

- Ceiling Height

  • Standard Ceiling (8 feet): The basic BTU calculation (20 BTUs per square foot) works well.
  • Higher Ceilings: For ceilings taller than 8 feet, you’ll need to increase the BTU calculation. A common rule of thumb is to add about 10% for each additional foot of height.
    • Example: If you have a 10-foot ceiling in a 400 sq. ft. room:
      • Base BTUs: 400×20=8,000400 \times 20 = 8,000
      • Increase for height: 8,000×10%=8008,000 \times 10\% = 800
      • Total BTUs Needed: 8,8008,800

- Insulation Quality

  • Well-Insulated Homes: If your home has good insulation, you can stick with the basic BTU calculation.
  • Average Insulation: If your home has average insulation, consider adding 10% to your BTU needs.
  • Poor Insulation: For homes with poor insulation, you may need to add 20% or more. Check for drafts, gaps, or insufficient insulation in walls and attics.
    • Example: If your calculated BTUs are 10,000 and you have poor insulation:
      • Increase by 20%: 10,000×20%=2,00010,000 \times 20\% = 2,000
      • Total BTUs Needed: 12,00012,000

- Windows

  • Standard Windows: If you have standard double-pane windows, the basic BTU estimate should suffice.
  • Large or Single-Pane Windows: If you have large windows or single-pane windows (which are less efficient), add extra BTUs:
    • For each large window, add 500-1,000 BTUs.
    • For single-pane windows, consider adding 10-20% to your BTU needs.
    • Example: If your home requires 10,000 BTUs and you have two large windows:
      • Add 1,000 BTUs per window: 2×1,000=2,0002 \times 1,000 = 2,000
      • Total BTUs Needed: 12,00012,000

- Climate Zone

  • Hot Climates: If you live in a region with extreme heat, consider increasing your BTUs by 10-20%.
  • Cold Climates: In very cold areas, you might also need to add 10-20% for heating.
  • Mild Climates: For areas with mild weather, the basic calculation should suffice.
    • Example: If your calculated BTUs are 10,000 and you live in a hot climate:
      • Increase by 15%: 10,000×15%=1,50010,000 \times 15\% = 1,500
      • Total BTUs Needed: 11,50011,500

- Occupancy

  • General Rule: Each additional person beyond the first two generates about 600 BTUs of heat.
  • Frequent Guests or Large Families: If you regularly have guests or a large family, factor in the additional heat.
    • Example: If your home is sized for 10,000 BTUs and you expect 4 additional occupants:
      • Add 3×600=1,8003 \times 600 = 1,800 BTUs.
      • Total BTUs Needed: 11,80011,800

6. Consult Professionals

  • It’s a good idea to consult an HVAC professional for an accurate assessment. They can perform a detailed analysis (often called a Manual J calculation) to determine the exact BTUs needed based on your home’s specifics.

    We've also left a chart below to help you determine the right size BTU for your home or business using the above guide.

     

    Square Footage BTU Capacity
    How many BTUs for 100 square feet? 2,000 BTU
    How many BTUs for 200 square feet? 4,000 BTU
    How many BTUs for 300 square feet? 6,000 BTU
    How many BTUs for 400 square feet? 8,000 BTU
    How many BTUs for 500 square feet? 10,000 BTU
    How many BTUs for 600 square feet? 12,000 BTU
    How many BTUs for 700 square feet? 14,000 BTU
    How many BTUs for 800 square feet? 16,000 BTU
    How many BTUs for 900 square feet? 18,000 BTU
    How many BTUs for 1000 square feet? 20,000 BTU
    How many BTUs for 1100 square feet? 22,000 BTU
    How many BTUs for 1200 square feet? 24,000 BTU
    How many BTUs for 1300 square feet? 26,000 BTU
    How many BTUs for 1400 square feet? 28,000 BTU
    How many BTUs for 1500 square feet? 30,000 BTU
    How many BTUs for 1600 square feet? 32,000 BTU
    How many BTUs for 1700 square feet? 34,000 BTU
    How many BTUs for 1800 square feet? 36,000 BTU
    How many BTUs for 1900 square feet? 38,000 BTU
    How many BTUs for 2000 square feet? 40,000 BTU
    How many BTUs for 2500 square feet? 50,000 BTU
    How many BTUs for 3000 square feet? 60,000 BTU

    Thank you for visiting and shopping at Mini Split Systems Direct. Following are the terms and conditions that constitute our Shipping Policy.

    Domestic Shipping Policy

    Shipment processing time

    All orders made before 2:00 PM EST are processed within 2-3 business days. Items ordered on weekends (Saturday or Sunday) start to process and ship as early as the following business day.

    If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

    Shipping rates & delivery estimates

    We offer standard free shipping via UPS Ground, FedEx Ground, and Freight for all orders in the United States. We do not currently ship to international locations. 

    Destination Shipping method Processing Time Estimated Delivery Time Shipment cost
    United States Free Shipping
    2 - 3 business days 3 - 7 days Free


    Delivery delays can occasionally occur.

    Shipment confirmation & Order tracking

    You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

    Customs, Duties and Taxes

    Mini Split Systems Direct is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

    Damages & Missing Items

    Please inspect all packages for damaged or missing items before accepting your shipment. If any of the items are missing or appear to have any type of damage; Mark the Receipt Damaged and/or missing (write which items are missing, or damaged and describe the damage).


    Only refuse the items that are damaged, keep and sign for the items that are in good condition and be sure to notate the items that are being refused for damages clearly on the delivery receipt. You must contact our Customer Service Department at info@minisplitsystemsdirect.com to report which product(s) were missing and/or refused for damages and which product(s) were accepted at the time of delivery. After our Shipping Department receives confirmation from the Freight LTL Company we will promptly ship out the replacement product(s) to you.

    Although Mini Split Systems Direct is NOT responsible for shipping damage, if your item(s) do arrive damaged, please send photos to info@minisplitsystemsdirect.com  and we can assist with filing a claim against the shipping carrier to cover the cost of damages.

    Any damages or missing items have to be noted on the delivery receipt prior to signing for and accepting your shipment in order to file a claim. Do not let the delivery driver rush you. It is your right to inspect each and every item.

    Pre-Orders, Backorders, and Out-of-Stock Items:

    Mini Split Systems Direct is dedicated to sourcing any item you may need and getting it to you as quickly as possible. Any items that are out of stock, or available for Pre-Order will be noted on the product page. You are welcome to place an order for Pre-Order items, backorder items, and for items that are out of stock, and will ship them the second they become available from the manufacturer, ensuring you get the item before anyone else. If you have questions about lead times, please refer to the product page or contact us at info@minisplitsystemsdirect.com or give a call or text at 1-800-315-4345

    Returns

    We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

    To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.

    All returns are subject to a 15% restocking fee, and the purchaser is responsible for the cost of return shipping.

    To start a return, you can contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345. If your return is accepted, we will either schedule a pickup or send you a return shipping label, as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

    You can always contact us for any return questions at info@minisplitsystemsdirect.com, or call us at 1-800-315-4345.

    Refunds

    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. A 15% restocking fee and the cost of return shipping will be deducted from the refundPlease allow up to 10 business days for your bank or credit card company to process and post the refund to your account. If you have any questions regarding your refund, please contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345.

    Cancellations

    All orders canceled after 24 hours are subject to a 5% administration fee, If your order has not been shipped yet, this is the only fee you will incur. This is a fee that covers administrative and personnel fees.

    If your order has been shipped, you will not be charged a 5% administration fee, the standard return procedures will apply and you will be responsible for the cost of return shipping, and a 15% restocking fee will be ducted from your refund. Refunds will only be issued to the original payment method that you used when placing your order.

    Damages and issues

    Please inspect all packages for damaged or missing items before accepting your shipment. If any of the items are missing or appear to have any type of damage; Mark the Receipt Damaged and/or missing (write which items are missing, or damaged and describe the damage).

    Only refuse the items that are damaged, keep and sign for the items that are in good condition and be sure to notate the items that are being refused for damages clearly on the delivery receipt. You must contact our Customer Service Department at info@minisplitsystemsdirect.com to report which product(s) were missing and/or refused for damages and which product(s) were accepted at the time of delivery. After our Shipping Department receives confirmation from the Freight LTL Company we will promptly ship out the replacement product(s) to you.

    Although Mini Split Systems Direct is NOT responsible for shipping damage, if your item(s) do arrive damaged, please send photos to info@minisplitsystemsdirect.com  and we can assist with filing a claim against the shipping carrier to cover the cost of damages.

    Any damages or missing items have to be noted on the delivery receipt prior to signing for and accepting your shipment in order to file a claim. Do not let the delivery driver rush you. It is your right to inspect each and every item. 

    Exchanges

    The fastest way to ensure you get what you want is to return the item you have (see return process above), and once the return is accepted, make a separate purchase for the new item.

    Our goal is to consistently provide the best pricing in the marketplace online and we work very diligently to do so. If you happen to see another online shop that offers a lower price than us within six months of your date please let us know and we’ll be happy to refund the difference on your original payment method. Moreover, because we are consistently working with our suppliers to get better rates we know that you can feel very comfortable and confident that you are seeing the best prices that can be provided for the products listed on our site.

    Moving forward if you find the same item that we carry on another website that has a lower price please submit that to us within six months of your purchase date and we will refund you the difference.

    If it is a case of seeing a lower price on another website and we need to send a partial refund simply email us the link to the exact product and brand from our site and also the link from our competitors site so we can inspect the pricing. Again this needs to be within six months from the date of your order and we will review your submission and apply a credit if necessary.

    Our Price Match Policy has some limitations:

    • The item must have already been purchased from our site prior to asking for this to be reviewed and submitted.
    • This does not include rebate programs or specific retailer programs such as buy three get one free type offers or any combination such as that are not eligible.
    • The item will need to be in stock from the competitors site that you’re submitting the information from.
    • The competitor must be an online store, they may not have a retail location, warehouse, showroom, or physical location.
    • The website cannot be a wholesaler, liquidator, distributor, or auction website. Examples are eBay, Liquadation.com, Via Trading, Overstock, Wayfair, Amazon, Home Depot, Lowes, etc.
    • The competitor must also be someone who has been authorized by the supplier and/or manufacturer to resell the product you are inquiring about.
    • The price match will include the product listing price, but will exclude any sales tax.

    Can I add a discount code to my order post-purchase?

    Unfortunately were unable to add a discount code to your order after you've checked out, but, were happy to provide you with discount for your next purchase.

    Can I add items to my order?

    Yes, please contact us a soon as possible if you need to make changes to your order and will send an invoice for the remaining amount due. Please note this may result in you receiving your order in multiple packages, and yes, you will receive a tracking number for each package.

    Can I change or modify my order?

    Yes, you can change or modify your order within the first 24 hours after placing your order, after that, it will depend on the status of your order. If you need to change or modify your order, please contact us as soon as possible at info@minisplitsystemsdirect.com. If your order has already been processed and shipped, then we may be unable to change or modify your order.

    Can I place my order to be delivered outside the United States?

    At this time we do not ship internationally, but please contact us we may be able to accommodate you.

    How can I remove items from my order?

    If you need to remove items from your order, please contact us at info@minisplitsystemsdirect.com within the first 24 hours after you placed your order. After 24 hours, you are subject to a 5% fee for the item that is cancelled to cover incurred credit card processing fees. If your order has not been shipped yet, this is the only fee you will incur.

    If your order has been shipped, you will not be charged a 5% administration fee, the standard return procedures will apply and you will be responsible for the cost of return shipping, and a 15% restocking fee will be ducted from your refund. Refunds will only be issued to the original payment method that you used when placing your order. For more information, please see our return & refund policy here.

    Do all the products you carry come with a warranty?

    Yes, every product we carry includes a manufacturer warranty. If you need help with a warranty claim, please contact us at info@minisplitsystemsdirect.com and will help you resolve any issues you are experiencing with your product.

    Do you have a storefront?

    At this time we do not have a storefront, we're an online only Authorized Dealer for all the brand we carry. We do have plans to open a storefront in the future.

    How do I check the status of my order?

    After placing your order you'll receive a confirmation email, and after a Shipment Confirmation email once your order has shipped which will contain your tracking number(s). The tracking number will be active within 24 hours. If you have any other questions regarding the status of your order please contact us at  info@minisplitsystemsdirect.com or message us by live chat.

    How long is shipping and delivery?

    All orders made before 2:00 PM EST are processed within 2 - 3 business days. Items ordered on weekends (Saturday or Sunday) start to process and ship as early as the following business day. Estimated delivery time is 3 - 7 days.

    If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

    Who do you ship with?

    We offer standard free shipping via UPS Ground, FedEx Ground, and Freight for all orders in the United States.

    How long will it take to receive my refund?

    Please allow up to 10 business days for your bank or credit card company to process and post the refund to your account. If you have any questions regarding your refund, please contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345.

    What is your return policy?

    We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

    To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.

    All returns are subject to a 15% restocking fee, and the purchaser is responsible for the cost of return shipping.

    To start a return, you can contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345. If your return is accepted, we will either schedule a pickup or send you a return shipping label, as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted. Please see our full return & refund policy here.

    What forms of payment do you accept?

    We accept all credit cards, PayPal, Apple Pay, and you can pay in installments with Sezzle at checkout.

    What should I do if my order is damaged or I'm missing items?

    Please contact us within 48 hours of receiving your order at info@minisplitsystemsdirect.com and we'll resolve the issue ASAP.

    What should I do if my order was marked as delivered but I haven't received it?

    Although we cannot control what happens once your order leaves the warehouse and is in the hands of the shipping carrier, we will do everything we can to make sure you receive your order. If you have not received your order, please contact us at info@minisplitsystemsdirect.com with your order number, and provide us with any details that may help and rest assured, we will resolve the issue.

    I’m having trouble tracking my order. What should I do?

    If your order has just been shipped, please wait 24 hours for your tracking number to be updated properly with your latest tracking information. If after 24 hours your tracking information is not populating, please contact us at info@minisplitsystemsdirect.com and we will be more than happy to assist you.

    Description

    FREE GIFTS FOR A LIMITED TIME ONLY! Order today and receive the following free with your purchase:

    • Free Shipping ($100 Value)
    • Free Liftgate Delivery + Freight Insurance ($150 Value)
    • Expedited Processing ($50 Value)
    • Website Discount of $750.60 off the current discounted price (Use Code: FLASH5) ($750.60 Value)
    • Free 10-year Parts Warranty ($1000 Value)
    • Free 10-year Compressor Warranty ($1000 Value)
    • Free Lifetime Technical Support ($500 Value)
    • Free Daikin Wired Navigation Controller BRC1E73 ($459.99 Value)

    TO CLAIM YOUR FREE GIFT CLICK ADD TO CART

    Total Extra Savings With Us Today = $4,010.59

    Daikin SkyAir FTQ Ducted 48,000 BTU 15.3 SEER2 Central Heat Pump Inverter Split System - FTQ48TAVJUD / RZQ48TBVJUA

    The Daikin FTQ Ducted line is an alternative to traditional cube style solutions adopting a slim, space saving and quiet outdoor unit and specifically designed and matched indoor air handling unit. The FTQ Ducted can be used in place of your existing system, utilizing existing ductwork, or in new construction where individual zone or room control is not desired. You get the comfort and energy savings advantages of Daikin’s industry leading inverter technology, using a modern heat pump system to heat and cool.

    Features:

    • 15.3 SEER2 / 9.1 EER2 / 8.8 HSPF2 / 3.3 COP
    • Factory Installed Disconnect
    • Full multi-position air handler capable of upflow, downflow, horizontal left, or horizontal right configurations
    • Wide lineup of electric heat (field installed) options from 5kW to 19kW
    • Designed with less than 2% air leakage when tested in accordance with ASHRAE standard 193
    • External static pressure capabilities of up to 0.9 in. w.g. allow for longer duct runs and easily implementing high MERV filtration with appropriate transitions
    • Outside air integration possible
    • Anti-Corrosion Treatment on Heat Exchanger
    • Auto-Restart: The unit memorizes the operation mode, airflow and temperature settings. Should there be a power failure when the unit is in operation, it will automatically return to the same operating conditions when the power is restored.
    • Self-Diagnosis: In the event that a problem develops with the unit, malfunction codes can be displayed on the liquid crystal panel of the remote control for fast and easy fault diagnosis.
    • Superior comfort and high energy efficiency: Inverter technology maintains the desired temperature by varying the speed of the compressor. Since the system runs longer in comparison to standard on/off systems in most environments, filtered air is nearly always flowing. This can eliminate large temperature swings and can help reduce humidity. A big benefit of Daikin inverter technology is that almost continuous operation reduces the system’s energy consumption, just as a car is more efficient traveling on a highway than in stop-and-go traffic. Inverter compressors reduce power consumption as much as 30% compared to conventional fixed-speed equivalents.
    • Worry-free Operation: A conventional system's hard starts generate heat and stress that can damage its vital components. A Daikin FTQ Ducted system starts softly, does not run in stop-start fashion and seldom needs to run at full speed. Its advanced compressor also has fewer parts to wear out. Daikin heat pumps heat well even in low-ambient conditions, so there is no need to use and store fossil fuels.
    • Having no burner inside the house results in: Less maintenance, No risk of fire or gases from spilled fuel, and No risk of injury from carbon monoxide emissions.
    • Easy to Install: A Daikin SkyAir outdoor unit usually takes up less than half the space of an outdoor unit on a conventional system. It is easy to handle and less obtrusive outside the home. Connected by a pair of refrigerant lines, few electrical connections, and no ductwork, indoor and outdoor units can be easily installed in existing spaces with minor disruption and often in a single day’s work. The compact and lightweight designs combined with piping lengths up to 230 ft. and minimal wiring allow installation with minimal time and costs.
    • Feel the difference: Designed for superior heating capacity in low ambient conditions, Daikin FTQ Ducted systems provide comfortable heating operation down to -4°F WB (-20°C WB). This capability can help simplify installation cost and operational cost by eliminating the need for additional supplemental electric heat. As a year round solution, the Daikin FTQ Ducted systems also operate in Cooling mode from 23°F DB (-5°C DB) to 122°F DB (50°C DB).
    • Hear the difference: Daikin FTQ Ducted systems have sound-reducing features such as compressor sound attenuators, but they are also quieter than conventional systems, because they have fewer moving parts and rarely run at full speed. Utilizing inverter technology to maintain comfort settings, Daikin systems most often operate at low speeds with outdoor sound levels in the mid to high 50s dB(A).
    • See the difference: A Daikin inverter system is designed for installation where space is limited, such as with zero lot lines, or limited to roof, wall or terrace areas. The compact and lightweight design, when compared to traditional solutions allows the Daikin inverter system to be used in homes with the strictest of limitations with relative ease.
    • Advanced water-shedding drain pan: Engineered with multiple drain holes and channels providing effective water shedding
    • Individual comfort and control: Daikin systems have an available infrared remote controller allowing you to access all functions at the click of a button.
    • You're always in control, from anywhere in the world, or your living room: It can happen to anyone. You forgot to change the temperature of your heat pump system or air conditioner before leaving the house, or you will be delayed returning home and wish to avoid needlessly heating or cooling your home. What in the past would have resulted in wasted energy is no longer a problem. With the DKN App, you are always in control. You can use your tablet or smart-phone to access your Daikin system via the internet. Requires the Daikin AZAI6WSCDKA Wi-Fi adaptor.

    Time-saving installation

    • Available without optional factory installed disconnect (Built to order — model FTQ_TAVJUA)
    • Easily integrate third party accessories such as a humidifier or economizer with on-board contacts
    • Gravity-fed drain connection
    • Designed for zero clearance on three sides and only 24" clearance on the front for service
    • **Downflow requires field installed optional downflow accessory

    Warranty:

    What's Included:

    • Daikin SkyAir 48,000 BTU 15.3 SEER2 Heat Pump Inverter
    • Daikin SkyAir 48,000 BTU Air Handler - Multipositional
    • Free Daikin Wired Navigation Controller BRC1E73 ($459.99 Value)
    • Refrigerant Line Set with 3/8" and 5/8" Line Ends (Optional)

    System Specifications:

    Brand Daikin
    Model

    Indoor Unit: FTQ48TAVJUD

    Outdoor Unit: RZQ48TBVJUA

    Capacity Rated (BTU/H)

    Cooling: 47,000

    Heating: 54,000

    COP Rated 3.3
    EER2 Rated 9.1
    SEER2 15.3
    HSPF2 8.8
    AHRI Number 211635179
    Energy Star No
    Piping Connections

    Liquid: 3/8 inch

    Gas: 5/8 inch

    Drain: 1 inch

    Max. Interunit Piping Length 230 ft
    Max. Interunit Height Difference 98.4 ft
    Chargeless 15 ft
    FTQ Additional Charge 1.05 lbs
    Amount of Additional Charge of Refrigerant lbs./ft (kg/m) 0.036 (0.0536)
    Operating Range - Cooling 23° – 122°F
    Operating Range - Cooling with Optional Air Adjustment Grille 0° - 122°F
    Operating Range - Heating -4° – 60°F

    Air Handler Specifications:

    Brand Daikin
    Model FTQ48TAVJUD
    Electrical

    Phase: 1

    Hz: 60

    Volts: 208/230

    Minimum Circut Amps: 6.5

    Max Overcurrent Protection: 15

    HP: 3/4

    FLA: 5.2

    External Static Pressure in. wg (Pa) 0.9 (224)
    Airflow Rate

    High: 1520 CFM

    Medium: 1290 CFM

    Low: 1060 CFM

    Fan Type: Sirocco Fan
    Dimensions (H × W × D) 53.4 x 21 x 21 inches
    Weight 150 lbs
    Sound Pressure Level (H / M / L / SL) 54 / 50 / 46 dB(A)
    Electric Heat Options 5kW, 6kW, 8kW,10kW, 15Kw,19Kw

    Condenser Specifications:

    Brand Daikin
    Model RZQ48TBVJUA
    Electrical

    Phase: 1

    Hz: 60

    Volts: 208/230

    Minimum Circut Amps: 29.1

    Max Overcurrent Protection: 35

    RLA: 19

    FLA: 0.3 + 0.3

    Compressor Motor Output 3,500 W
    Safety Devices High pressure switch, Outdoor fan driver overload protector, Inverter overload protector, Fusible plug, Fuse
    Refrigerant Control Electronic expansion valve
    Refrigerant

    Type: R-410A

    Charge: 7.9 lbs

    Airflow Rate 3,741 CFM
    Dimensions (H × W × D) 52-15/16 x 35-7/16 x 12-5/8 inches
    Weight 225 lbs
    Sound Pressure Level 57 - 59 dB(A)

    Product Information and Guides:

    Size your System

    Beginner’s Guide to Choosing the Right Size BTU HVAC System

    If you’re new to HVAC (Heating, Ventilation, and Air Conditioning) systems, selecting the right size BTU (British Thermal Unit) system can seem daunting. This guide will break down the process into simple steps.

    1. What is BTU?

    • Definition: BTU measures the amount of energy needed to heat or cool a space. More BTUs mean more heating or cooling power.

    2. Why Size Matters

    • An undersized system will struggle to heat or cool your home, leading to discomfort.
    • An oversized system will cycle on and off too frequently, wasting energy and causing wear and tear.

    3. Measure Your Space

    • Find Your Square Footage:
      • Measure the length and width of each room.
      • Multiply the length by the width for each room, then add them up for the total square footage.
    • Example:
      • Living Room: 15 ft x 20 ft = 300 sq. ft.
      • Bedroom: 10 ft x 12 ft = 120 sq. ft.
      • Total = 300 + 120 = 420 sq. ft.

    4. General BTU Guidelines

    • A rough estimate is 20 BTUs per square foot.
    • Example: For 420 sq. ft.: 420 sq. ft. × 20 BTUs/sq. ft. = 8,400 BTUs 

    5. Adjusting BTU Calculations Based on Specific Factors

    When determining the right BTU size for your HVAC system, it's important to consider various factors that can affect your heating and cooling needs. Here’s a more detailed breakdown:

    - Ceiling Height

    • Standard Ceiling (8 feet): The basic BTU calculation (20 BTUs per square foot) works well.
    • Higher Ceilings: For ceilings taller than 8 feet, you’ll need to increase the BTU calculation. A common rule of thumb is to add about 10% for each additional foot of height.
      • Example: If you have a 10-foot ceiling in a 400 sq. ft. room:
        • Base BTUs: 400×20=8,000400 \times 20 = 8,000
        • Increase for height: 8,000×10%=8008,000 \times 10\% = 800
        • Total BTUs Needed: 8,8008,800

    - Insulation Quality

    • Well-Insulated Homes: If your home has good insulation, you can stick with the basic BTU calculation.
    • Average Insulation: If your home has average insulation, consider adding 10% to your BTU needs.
    • Poor Insulation: For homes with poor insulation, you may need to add 20% or more. Check for drafts, gaps, or insufficient insulation in walls and attics.
      • Example: If your calculated BTUs are 10,000 and you have poor insulation:
        • Increase by 20%: 10,000×20%=2,00010,000 \times 20\% = 2,000
        • Total BTUs Needed: 12,00012,000

    - Windows

    • Standard Windows: If you have standard double-pane windows, the basic BTU estimate should suffice.
    • Large or Single-Pane Windows: If you have large windows or single-pane windows (which are less efficient), add extra BTUs:
      • For each large window, add 500-1,000 BTUs.
      • For single-pane windows, consider adding 10-20% to your BTU needs.
      • Example: If your home requires 10,000 BTUs and you have two large windows:
        • Add 1,000 BTUs per window: 2×1,000=2,0002 \times 1,000 = 2,000
        • Total BTUs Needed: 12,00012,000

    - Climate Zone

    • Hot Climates: If you live in a region with extreme heat, consider increasing your BTUs by 10-20%.
    • Cold Climates: In very cold areas, you might also need to add 10-20% for heating.
    • Mild Climates: For areas with mild weather, the basic calculation should suffice.
      • Example: If your calculated BTUs are 10,000 and you live in a hot climate:
        • Increase by 15%: 10,000×15%=1,50010,000 \times 15\% = 1,500
        • Total BTUs Needed: 11,50011,500

    - Occupancy

    • General Rule: Each additional person beyond the first two generates about 600 BTUs of heat.
    • Frequent Guests or Large Families: If you regularly have guests or a large family, factor in the additional heat.
      • Example: If your home is sized for 10,000 BTUs and you expect 4 additional occupants:
        • Add 3×600=1,8003 \times 600 = 1,800 BTUs.
        • Total BTUs Needed: 11,80011,800

    6. Consult Professionals

    • It’s a good idea to consult an HVAC professional for an accurate assessment. They can perform a detailed analysis (often called a Manual J calculation) to determine the exact BTUs needed based on your home’s specifics.

      We've also left a chart below to help you determine the right size BTU for your home or business using the above guide.

       

      Square Footage BTU Capacity
      How many BTUs for 100 square feet? 2,000 BTU
      How many BTUs for 200 square feet? 4,000 BTU
      How many BTUs for 300 square feet? 6,000 BTU
      How many BTUs for 400 square feet? 8,000 BTU
      How many BTUs for 500 square feet? 10,000 BTU
      How many BTUs for 600 square feet? 12,000 BTU
      How many BTUs for 700 square feet? 14,000 BTU
      How many BTUs for 800 square feet? 16,000 BTU
      How many BTUs for 900 square feet? 18,000 BTU
      How many BTUs for 1000 square feet? 20,000 BTU
      How many BTUs for 1100 square feet? 22,000 BTU
      How many BTUs for 1200 square feet? 24,000 BTU
      How many BTUs for 1300 square feet? 26,000 BTU
      How many BTUs for 1400 square feet? 28,000 BTU
      How many BTUs for 1500 square feet? 30,000 BTU
      How many BTUs for 1600 square feet? 32,000 BTU
      How many BTUs for 1700 square feet? 34,000 BTU
      How many BTUs for 1800 square feet? 36,000 BTU
      How many BTUs for 1900 square feet? 38,000 BTU
      How many BTUs for 2000 square feet? 40,000 BTU
      How many BTUs for 2500 square feet? 50,000 BTU
      How many BTUs for 3000 square feet? 60,000 BTU

      Shipping Policy

      Thank you for visiting and shopping at Mini Split Systems Direct. Following are the terms and conditions that constitute our Shipping Policy.

      Domestic Shipping Policy

      Shipment processing time

      All orders made before 2:00 PM EST are processed within 2-3 business days. Items ordered on weekends (Saturday or Sunday) start to process and ship as early as the following business day.

      If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

      Shipping rates & delivery estimates

      We offer standard free shipping via UPS Ground, FedEx Ground, and Freight for all orders in the United States. We do not currently ship to international locations. 

      Destination Shipping method Processing Time Estimated Delivery Time Shipment cost
      United States Free Shipping
      2 - 3 business days 3 - 7 days Free


      Delivery delays can occasionally occur.

      Shipment confirmation & Order tracking

      You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

      Customs, Duties and Taxes

      Mini Split Systems Direct is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

      Damages & Missing Items

      Please inspect all packages for damaged or missing items before accepting your shipment. If any of the items are missing or appear to have any type of damage; Mark the Receipt Damaged and/or missing (write which items are missing, or damaged and describe the damage).


      Only refuse the items that are damaged, keep and sign for the items that are in good condition and be sure to notate the items that are being refused for damages clearly on the delivery receipt. You must contact our Customer Service Department at info@minisplitsystemsdirect.com to report which product(s) were missing and/or refused for damages and which product(s) were accepted at the time of delivery. After our Shipping Department receives confirmation from the Freight LTL Company we will promptly ship out the replacement product(s) to you.

      Although Mini Split Systems Direct is NOT responsible for shipping damage, if your item(s) do arrive damaged, please send photos to info@minisplitsystemsdirect.com  and we can assist with filing a claim against the shipping carrier to cover the cost of damages.

      Any damages or missing items have to be noted on the delivery receipt prior to signing for and accepting your shipment in order to file a claim. Do not let the delivery driver rush you. It is your right to inspect each and every item.

      Pre-Orders, Backorders, and Out-of-Stock Items:

      Mini Split Systems Direct is dedicated to sourcing any item you may need and getting it to you as quickly as possible. Any items that are out of stock, or available for Pre-Order will be noted on the product page. You are welcome to place an order for Pre-Order items, backorder items, and for items that are out of stock, and will ship them the second they become available from the manufacturer, ensuring you get the item before anyone else. If you have questions about lead times, please refer to the product page or contact us at info@minisplitsystemsdirect.com or give a call or text at 1-800-315-4345

      Return and Refund Policy

      Returns

      We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

      To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.

      All returns are subject to a 15% restocking fee, and the purchaser is responsible for the cost of return shipping.

      To start a return, you can contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345. If your return is accepted, we will either schedule a pickup or send you a return shipping label, as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

      You can always contact us for any return questions at info@minisplitsystemsdirect.com, or call us at 1-800-315-4345.

      Refunds

      We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. A 15% restocking fee and the cost of return shipping will be deducted from the refundPlease allow up to 10 business days for your bank or credit card company to process and post the refund to your account. If you have any questions regarding your refund, please contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345.

      Cancellations

      All orders canceled after 24 hours are subject to a 5% administration fee, If your order has not been shipped yet, this is the only fee you will incur. This is a fee that covers administrative and personnel fees.

      If your order has been shipped, you will not be charged a 5% administration fee, the standard return procedures will apply and you will be responsible for the cost of return shipping, and a 15% restocking fee will be ducted from your refund. Refunds will only be issued to the original payment method that you used when placing your order.

      Damages and issues

      Please inspect all packages for damaged or missing items before accepting your shipment. If any of the items are missing or appear to have any type of damage; Mark the Receipt Damaged and/or missing (write which items are missing, or damaged and describe the damage).

      Only refuse the items that are damaged, keep and sign for the items that are in good condition and be sure to notate the items that are being refused for damages clearly on the delivery receipt. You must contact our Customer Service Department at info@minisplitsystemsdirect.com to report which product(s) were missing and/or refused for damages and which product(s) were accepted at the time of delivery. After our Shipping Department receives confirmation from the Freight LTL Company we will promptly ship out the replacement product(s) to you.

      Although Mini Split Systems Direct is NOT responsible for shipping damage, if your item(s) do arrive damaged, please send photos to info@minisplitsystemsdirect.com  and we can assist with filing a claim against the shipping carrier to cover the cost of damages.

      Any damages or missing items have to be noted on the delivery receipt prior to signing for and accepting your shipment in order to file a claim. Do not let the delivery driver rush you. It is your right to inspect each and every item. 

      Exchanges

      The fastest way to ensure you get what you want is to return the item you have (see return process above), and once the return is accepted, make a separate purchase for the new item.

      Price Match Policy

      Our goal is to consistently provide the best pricing in the marketplace online and we work very diligently to do so. If you happen to see another online shop that offers a lower price than us within six months of your date please let us know and we’ll be happy to refund the difference on your original payment method. Moreover, because we are consistently working with our suppliers to get better rates we know that you can feel very comfortable and confident that you are seeing the best prices that can be provided for the products listed on our site.

      Moving forward if you find the same item that we carry on another website that has a lower price please submit that to us within six months of your purchase date and we will refund you the difference.

      If it is a case of seeing a lower price on another website and we need to send a partial refund simply email us the link to the exact product and brand from our site and also the link from our competitors site so we can inspect the pricing. Again this needs to be within six months from the date of your order and we will review your submission and apply a credit if necessary.

      Our Price Match Policy has some limitations:

      • The item must have already been purchased from our site prior to asking for this to be reviewed and submitted.
      • This does not include rebate programs or specific retailer programs such as buy three get one free type offers or any combination such as that are not eligible.
      • The item will need to be in stock from the competitors site that you’re submitting the information from.
      • The competitor must be an online store, they may not have a retail location, warehouse, showroom, or physical location.
      • The website cannot be a wholesaler, liquidator, distributor, or auction website. Examples are eBay, Liquadation.com, Via Trading, Overstock, Wayfair, Amazon, Home Depot, Lowes, etc.
      • The competitor must also be someone who has been authorized by the supplier and/or manufacturer to resell the product you are inquiring about.
      • The price match will include the product listing price, but will exclude any sales tax.

      FAQ

      Can I add a discount code to my order post-purchase?

      Unfortunately were unable to add a discount code to your order after you've checked out, but, were happy to provide you with discount for your next purchase.

      Can I add items to my order?

      Yes, please contact us a soon as possible if you need to make changes to your order and will send an invoice for the remaining amount due. Please note this may result in you receiving your order in multiple packages, and yes, you will receive a tracking number for each package.

      Can I change or modify my order?

      Yes, you can change or modify your order within the first 24 hours after placing your order, after that, it will depend on the status of your order. If you need to change or modify your order, please contact us as soon as possible at info@minisplitsystemsdirect.com. If your order has already been processed and shipped, then we may be unable to change or modify your order.

      Can I place my order to be delivered outside the United States?

      At this time we do not ship internationally, but please contact us we may be able to accommodate you.

      How can I remove items from my order?

      If you need to remove items from your order, please contact us at info@minisplitsystemsdirect.com within the first 24 hours after you placed your order. After 24 hours, you are subject to a 5% fee for the item that is cancelled to cover incurred credit card processing fees. If your order has not been shipped yet, this is the only fee you will incur.

      If your order has been shipped, you will not be charged a 5% administration fee, the standard return procedures will apply and you will be responsible for the cost of return shipping, and a 15% restocking fee will be ducted from your refund. Refunds will only be issued to the original payment method that you used when placing your order. For more information, please see our return & refund policy here.

      Do all the products you carry come with a warranty?

      Yes, every product we carry includes a manufacturer warranty. If you need help with a warranty claim, please contact us at info@minisplitsystemsdirect.com and will help you resolve any issues you are experiencing with your product.

      Do you have a storefront?

      At this time we do not have a storefront, we're an online only Authorized Dealer for all the brand we carry. We do have plans to open a storefront in the future.

      How do I check the status of my order?

      After placing your order you'll receive a confirmation email, and after a Shipment Confirmation email once your order has shipped which will contain your tracking number(s). The tracking number will be active within 24 hours. If you have any other questions regarding the status of your order please contact us at  info@minisplitsystemsdirect.com or message us by live chat.

      How long is shipping and delivery?

      All orders made before 2:00 PM EST are processed within 2 - 3 business days. Items ordered on weekends (Saturday or Sunday) start to process and ship as early as the following business day. Estimated delivery time is 3 - 7 days.

      If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

      Who do you ship with?

      We offer standard free shipping via UPS Ground, FedEx Ground, and Freight for all orders in the United States.

      How long will it take to receive my refund?

      Please allow up to 10 business days for your bank or credit card company to process and post the refund to your account. If you have any questions regarding your refund, please contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345.

      What is your return policy?

      We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

      To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.

      All returns are subject to a 15% restocking fee, and the purchaser is responsible for the cost of return shipping.

      To start a return, you can contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345. If your return is accepted, we will either schedule a pickup or send you a return shipping label, as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted. Please see our full return & refund policy here.

      What forms of payment do you accept?

      We accept all credit cards, PayPal, Apple Pay, and you can pay in installments with Sezzle at checkout.

      What should I do if my order is damaged or I'm missing items?

      Please contact us within 48 hours of receiving your order at info@minisplitsystemsdirect.com and we'll resolve the issue ASAP.

      What should I do if my order was marked as delivered but I haven't received it?

      Although we cannot control what happens once your order leaves the warehouse and is in the hands of the shipping carrier, we will do everything we can to make sure you receive your order. If you have not received your order, please contact us at info@minisplitsystemsdirect.com with your order number, and provide us with any details that may help and rest assured, we will resolve the issue.

      I’m having trouble tracking my order. What should I do?

      If your order has just been shipped, please wait 24 hours for your tracking number to be updated properly with your latest tracking information. If after 24 hours your tracking information is not populating, please contact us at info@minisplitsystemsdirect.com and we will be more than happy to assist you.

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