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MRCOOL® DIY 5th Gen Multi-Zone 5-Zone 48,000 BTU 21.8 SEER2 (9K + 9K + 9K + 9K + 9K) Ductless Mini-Split Air Conditioner and Heat Pump
The MRCOOL® DIY 5th Gen Multi-Zone 5-Zone 48,000 BTU 21.8 SEER2 (9K + 9K + 9K + 9K + 9K) Ductless Mini-Split Air Conditioner and Heat Pump is the perfect solution for year-round comfort. Designed for easy do-it-yourself installation, this powerful system delivers reliable heating and cooling across five separate zones, each with its own temperature control.
With an energy efficiency rating of 21.8 SEER2, the MRCOOL® DIY 5th Gen Multi-Zone 48,000 BTU Ductless Mini-Split helps lower utility costs while maintaining comfort. Pre-charged R-454B Quick-Connect lines make setup fast and eco-friendly—no special tools required.
Smart Wi-Fi integration allows you to control the MRCOOL® DIY 5th Gen Multi-Zone Mini-Split System from anywhere, with support for Alexa and Google Assistant. Backed by a 7-year compressor (Extended Limited Lifetime when registered) and 5-year parts warranty, this system combines convenience, efficiency, and peace of mind.
Features:
- Smartphone App: Control your MRCOOL® DIY® anywhere with your Apple or Android smart device and an internet connection.
-
DIYPRO® Armored Cable: Future-proof your investment with the included DIYPro® cable, eliminating the need for electrical conduit.
- DC inverter: DC inverters adjust compressor speed to meet cooling/heating demands, running at lower, efficient speeds for longer periods instead of frequent, energy-consuming on/off cycles. This can lead to significant savings on electricity bills.
- Louver Position Memory: The air handler's horizontal louver will automatically reset to the same position that was set the last time the unit was powered on.
- Quick Connect® - Just connect It’s that simple: The patented MRCOOL® DIY® Quick Connect® Line Set (sold separately) is 100% accurately pre-charged with R-454B refrigerant. Installation is quick and easy with no vacuum required and no specialized tools needed, just connect and go.
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Intertek-Tested & Certified: When it comes to easy installation and peace of mind, MRCOOL® stands alone as the ONLY company with patented pre-charged line set valves that have been tested and certified by Intertek. With the Intertek stamp of approval, homeowners and contractors alike can be sure that their pre-charged installation will be faster, safer, and fully compliant with industry standards.
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Pre-Charged Valve Control Intertek Number: 5029931
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Certified Under: UL STD 207 | CSA STD C22.2 # 140.3
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Pre-Charged Valve Control Intertek Number: 5029931
- Mount Connect Enjoy: The MRCOOL® DIY® system features a simplified installation thanks to the patented Quick Connect® fittings that get you up and running in minutes. No waiting. No hassle. Just comfort, delivered fast.
- Gold Fin® Condenser - Corrosion Resistant: The Gold Fin® coil ensures that the DIY® condenser is engineered for resilience and built to withstand the test of time and the elements. From salty air to industrial zones, it resists long-term corrosion, so your comfort never fades.
- Coolant Alert - Leakage Detection: Your system knows before you do. If refrigerant levels drop, the MRCOOL® DIY will instantly alert you, protecting the compressor and preserving your comfort. Quietly brilliant, always vigilant.
- Any season, Any forecast: Engineered with intelligent climate control, the MRCOOL® DIY® automatically adjusts to maintain your perfect temperature, from freezing winters to scorching summers. It's not just comfort; it's climate mastery.
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Warmth even at -13°F: When temperatures get low, the MRCOOL® DIY® keeps you perfectly warm with a heating range of 62°F to 86°F. With reliable performance down to -13°F, you'll enjoy steady heat, smart control, and total comfort all winter long.
- Steady cooling, even at 122°F: When temperatures soar to 122°F, MRCOOL® DIY® stays chill - delivering unwavering cooling power where it's needed most all year long. From server rooms to sunrooms, it's dependable, intelligent, and always in control.
- Hands-free comfort, Activated: The MRCOOL® DIY® works with Amazon Alexa and Google Assistant, so you’re always in control without lifting a finger. Adjust the temperature, turn it on or off, or fine-tune your climate with nothing but your voice.
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Follow Me® Function - Comfort that knows where you are: MRCOOL® DIY® doesn't just cool the room - it cools your exact location. With Follow Me® mode, the system uses the remote as a sensor to track your exact location, adjusting airflow to keep you perfectly comfortable, wherever you go.
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Easy comfort that you can control from anywhere: Whether you're home, at work, or on the go, adjust your environment with a tap of your finger. Cool things down before you arrive, or change the temperature without leaving the couch using the MRCOOL SmartHVAC App available on IOS and Android (internet connection required).
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Auto restart: Outage? No need to worry. The MRCOOL® DIY® remembers your settings and powers back on automatically, so your comfort picks up right where it left off.
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Works with the MRCOOL® OuttaSight®: A discreet ceiling cassette that's the perfect fit for any room, the MRCOOL® OuttaSight® is a low-profile heating and cooling solution that doesn't require ductwork or take up wall space.
- Energy Efficient: The MRCOOL® DIY® minimizes energy waste, maximizing savings without sacrificing comfort. It's not just efficient, it's exceptionally efficient.
- Sleep mode: We made Sleep Mode easy to program. This saves you money and lets you and your family sleep a little easier.
- Best warranty in the business: The 5th Gen DIY® units offer a Registered Extended Limited Lifetime Warranty, 5 Years Base Parts Warranty, and a 7 Years Compressor Warranty, providing longer lasting protection for your system than any competing brand. - See full warranty details here
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Eligibility for IRA Tax Credit: Energy Star Certified, Energy Star Certified with Cold Climate Designation, and Potential Eligibility for IRA Tax Credit
- AHRI Reference Number: #216032595
Included Outdoor Unit:
1x MRCOOL® 48,000 BTU DIY 5th Generation 6 Zone Multi Zone Mini Split Condenser 230V - DIY-MULTI6-48HP230D-O
We’re excited to introduce our new 5th Generation MRCOOL® DIY® 48k BTU Multi-Zone Ductless Mini-Split Condenser, because it’s better than its predecessor in nearly every way. You won’t need the services of an HVAC professional when you’re setting this unit up, because you can do it yourself, which saves lots of time and money! This condenser enables you to heat and cool up to 6 separate spaces equalling up to 2,000 sq. ft., meaning you’d be able to cover an entire home in the completely efficient comfort of a single DIY® system. You can install this system on your own because our innovative, patented pre-charged Quick Connect® line sets allow you to skip the lengthy and complicated process of evacuating and charging the system. These line sets are filled with R-454B refrigerant, a much more ecological and proficient upgrade from the previous refrigerant used in the last generation. This switch helps the system achieve impressive efficiency levels, like 21.8 SEER2 and an HSPF2-4 of 10. These line sets are sold separately. Once you install your system, you’ll be able to explore the variety of ways you can customize your comfort. For ultimate control, you can integrate system operations with the SmartHVAC app, available for Apple and Android phones, allowing you the ability to set schedules, manage modes of operation, monitor your systems all with the touch of a button. The app even enables you to set up integration with Amazon Alexa and Google Home, meaning you won’t have to move a finger to make your home more comfortable than ever. We pride ourselves on having one of the best warranties in the industry on this unit! Once you install your condenser, you’re entitled to a 5 year parts warranty, a 7 year compressor warranty, and, if you subscribe to the MRCOOL® Care Program, a Limited Lifetime Replacement warranty. The MRCOOL® DIY® is the right choice if you want fast, efficient comfort that won’t let you down!
Features:
- Intertek listed 5031495
- Easy DIY installation
- Future-proof your investment with the included DIYPro® cable, eliminating the need for electrical conduit.
- Keep the included remote close by, and MRCOOL DIY®'s Follow Me® function will track the air temperature around you to ensure maximum comfort.
- The MRCOOL® Smart HVAC Controller® Module and App fully support Google Assistant & Amazon Alexa out of the box.
Warranty:
-
Registered Warranty: Extended Limited Lifetime (See full warranty details here)
- Base Parts Warranty: 5 Years (See full warranty details here)
- Compressor Warranty: 7 Years (See full warranty details here)
Included Indoor Units:
MRCOOL® 9,000 BTU DIY 5th Generation Wall Mount Air Handler 230V - DIY-09-HP-WMAH-230D25-O
The MRCOOL® 9,000 BTU DIY 5th Generation Wall Mount Air Handler 230V is a highly efficient and powerful solution for heating and cooling areas up to 400 sq. ft. Designed specifically for easy DIY installation, this system removes the need for specialized tools or professional help, allowing for a quick, hassle-free, and budget-friendly setup. One of its most convenient features is the pre-charged QuickConnect® line sets, which comes filled with R-454B refrigerant. The line set is sold separately. This eliminates the need for vacuuming, reducing both installation time and labor costs. Additionally, the DIYPRO® cable replaces the need for electrical conduit, enhancing durability and protection against outdoor elements and wildlife. With multiple control options, adjusting your system is effortless. You can operate it using the wireless remote, the SmartHVAC app for Apple and Android devices, or voice commands via Amazon Alexa and Google Assistant. The Follow Me function enhances comfort by adjusting airflow based on the remote’s location, ensuring even temperature distribution. Dry Mode also helps regulate humidity, keeping indoor conditions comfortable. Built for long-term durability, the Gold Fin® Condenser offers superior corrosion resistance, making it ideal for coastal environments. Supported by industry-leading warranties—including a limited lifetime warranty, a 7-year compressor warranty, and a 5-year parts warranty—this MRCOOL® DIY® system delivers reliable, year-round climate control with innovative features and easy installation.
Features:
- Intertek listed 5031495
- Easy DIY installation
- Future-proof your investment with the included DIYPro® cable, eliminating the need for electrical conduit.
- Keep the included remote close by, and MRCOOL DIY®'s Follow Me® function will track the air temperature around you to ensure maximum comfort.
- The MRCOOL® Smart HVAC Controller® Module and App fully support Google Assistant & Amazon Alexa out of the box.
Warranty:
-
Registered Warranty: Extended Limited Lifetime (See full warranty details here)
- Base Parts Warranty: 5 Years (See full warranty details here)
- Compressor Warranty: 7 Years (See full warranty details here)
What's Included:
- 1x 1x MRCOOL® 48,000 BTU DIY 5th Generation 6 Zone Multi Zone Mini Split Condenser 230V - DIY-MULTI6-48HP230D-O
- 5x MRCOOL® 9,000 BTU DIY 5th Generation Wall Mount Air Handler 230V - DIY-09-HP-WMAH-230D25-O
Condenser Specifications:
| BRAND | MRCOOL® |
| SERIES |
DIY 5th gen Multi-Zone Mini-splits |
| MODEL |
DIY-MULTI6-48HP230D-O |
| GTIN | 00840255587471 |
| UPC | 840255587471 |
|
SHORT DESCRIPTION |
MRCOOL® 48k DIY 5th Generation 6 Zone Multi-Zone Mini-Split Condenser 230v |
| SEER2 | 21.8 |
| EER2 | 12 |
|
HSPF2-4 |
10 |
|
HSPF2-5 |
7.8 |
| TONNAGE | 4 |
| COOLING CAPACITY (BTU) |
43000 |
| HEATING CAPACITY (BTU) |
48000 |
| VOLTAGE |
208/230 |
| PHASE | 1 |
| CYCLE | 60 Hz |
| MAX FUSE BREAKER (A) |
45 |
| MIN CIRCUIT AMPACITY (A) |
40 |
| COLOR | White |
| ZONE CAPACITY |
6 |
| REFRIGERANT TYPE |
R-454B |
| REFRIGERANT VOLUME (OZ) |
148.15 |
| DECIBEL RATING (DBA) |
64 |
| INVERTER | DC |
|
LINE SET LENGTH |
25 |
|
MAX LINESET LENGTH (FT) |
221.4 |
| LIQUID LINE SIZE |
1/4 |
| SUCTION LINE SIZE |
(3/8 X4) (1/2 X2) |
| COMPRESSOR MOTOR TYPE |
Rotary |
|
AUXILIARY HEATER INCLUDED |
No |
|
AUXILIARY HEATER AVAILABLE |
No |
| FAN ONLY OPTION | Yes |
| QUITE MODE | Yes |
| AUTO COOL | Yes |
| WIFI COMPATIBILITY |
Yes |
| APP COMPATIBILITY |
Yes |
| WORKS WITH IOS |
Yes |
| WORKS WITH ANDROID |
Yes |
|
UL LISTED |
Yes |
|
ETL LISTED |
Yes |
|
ENERGY STAR CERTIFIED |
Yes |
|
AHRI CERTIFIED |
Yes |
| REGISTERED WARRANTY |
Extended Limited Lifetime* |
| BASE PARTS WARRANTY |
5-years |
| BASE COMPRESSOR WARRANTY |
7-years |
|
HAS BATTERIES |
Yes |
| CONTAINS ELECTRONICS |
Yes |
| CONTAINS CHEMICALS |
Yes |
| CONTAINS AEROSOL |
Yes |
| CONTAINS COMPRESSED GAS |
Yes |
| PROPOSITION 65 WARNING |
Yes |
| NET DEPTH (IN) |
16.34 |
| NET HEIGHT (IN) |
52.48 |
| NET WIDTH (IN) |
37.48 |
| NET WEIGHT (LBS) |
223.77 |
| GROSS DEPTH (IN) |
19.49 |
| GROSS HEIGHT (IN) |
58.27 |
| GROSS WIDTH (IN) |
43.11 |
| GROSS WEIGHT (LBS) |
256.39 |
| RESOURCES |
9,000 BTU Wall Mount Air Handler Specifications:
| BRAND |
MRCOOL® |
| SERIES | DIY 5th gen Multi-Zone Mini-splits |
| MODEL |
DIY-09-HP-WMAH-230D25-O |
| GTIN | 00840255587020 |
| UPC | 840255587020 |
| SHORT DESCRIPTION | MRCOOL® 9k DIY 5th Generation Mini-Split Air Handler 230v |
| VOLTAGE |
208/230 |
| PHASE | 1 |
| CYCLE | 60 Hz |
|
MOUNT TYPE |
Wall |
| COLOR | White |
| MAX COVERAGE AREA |
400 sqft |
| OSCILLATION | Yes |
|
FILTER TYPE |
Reusable |
|
AUXILIARY HEATER INCLUDED |
No |
|
AUXILIARY HEATER AVAILABLE |
No |
| FAN ONLY OPTION |
Yes |
| QUIET MODE |
Yes |
| AUTO COOL |
Yes |
| WIFI COMPATIBILITY |
Yes |
| APP COMPATIBILITY |
Yes |
| WORKS WITH IOS |
Yes |
| WORKS WITH ANDROID |
Yes |
| REMOTE CONTROL INCLUDED |
Yes |
| UL LISTED | Yes |
| ETL LISTED | Yes |
|
AHRI CERTIFIED |
Yes |
| REGISTERED WARRANTY |
Extended Limited Lifetime* |
| BASE PARTS WARRANTY |
5 years |
| BASE COMPRESSOR WARRANTY |
7 years |
| HAS BATTERIES |
Yes |
| CONTAINS ELECTRONICS |
Yes |
| CONTAINS CHEMICALS |
Yes |
| CONTAINS AEROSOL |
Yes |
| CONTAINS COMPRESSED GAS |
Yes |
| PROPOSITION 65 WARNING |
Yes |
| NET DEPTH |
7.44 in |
| NET HEIGHT |
11.69 in |
| NET WIDTH |
31.57 in |
| NET WEIGHT |
24.47 lbs |
| GROSS DEPTH |
16.34 in |
| GROSS HEIGHT |
14.37 in |
| GROSS WIDTH |
36.02 in |
| GROSS WEIGHT |
35.05 lbs |
| RESOURCES |
Thank you for visiting and shopping at Mini Split Systems Direct. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders made before 2:00 PM EST are processed within 2-3 business days. Items ordered on weekends (Saturday or Sunday) start to process and ship as early as the following business day.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
We offer standard free shipping via UPS Ground, FedEx Ground, and Freight for all orders in the United States. We do not currently ship to international locations.
| Destination | Shipping method | Processing Time | Estimated Delivery Time | Shipment cost |
| United States | Free Shipping |
2 - 3 business days | 3 - 7 days | Free |
Delivery delays can occasionally occur.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Mini Split Systems Direct is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages & Missing Items
Please inspect all packages for damaged or missing items before accepting your shipment. If any of the items are missing or appear to have any type of damage; Mark the Receipt Damaged and/or missing (write which items are missing, or damaged and describe the damage).
Only refuse the items that are damaged, keep and sign for the items that are in good condition and be sure to notate the items that are being refused for damages clearly on the delivery receipt. You must contact our Customer Service Department at info@minisplitsystemsdirect.com to report which product(s) were missing and/or refused for damages and which product(s) were accepted at the time of delivery. After our Shipping Department receives confirmation from the Freight LTL Company we will promptly ship out the replacement product(s) to you.
Although Mini Split Systems Direct is NOT responsible for shipping damage, if your item(s) do arrive damaged, please send photos to info@minisplitsystemsdirect.com and we can assist with filing a claim against the shipping carrier to cover the cost of damages.
Any damages or missing items have to be noted on the delivery receipt prior to signing for and accepting your shipment in order to file a claim. Do not let the delivery driver rush you. It is your right to inspect each and every item.
Pre-Orders, Backorders, and Out-of-Stock Items:
Mini Split Systems Direct is dedicated to sourcing any item you may need and getting it to you as quickly as possible. Any items that are out of stock, or available for Pre-Order will be noted on the product page. You are welcome to place an order for Pre-Order items, backorder items, and for items that are out of stock, and will ship them the second they become available from the manufacturer, ensuring you get the item before anyone else. If you have questions about lead times, please refer to the product page or contact us at info@minisplitsystemsdirect.com or give a call or text at 1-800-315-4345
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.
All returns are subject to a 15% restocking fee, and the purchaser is responsible for the cost of return shipping.
To start a return, you can contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345. If your return is accepted, we will either schedule a pickup or send you a return shipping label, as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
You can always contact us for any return questions at info@minisplitsystemsdirect.com, or call us at 1-800-315-4345.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. A 15% restocking fee and the cost of return shipping will be deducted from the refund. Please allow up to 10 business days for your bank or credit card company to process and post the refund to your account. If you have any questions regarding your refund, please contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345.
Cancellations
All orders canceled after 24 hours are subject to a 5% administration fee, If your order has not been shipped yet, this is the only fee you will incur. This is a fee that covers administrative and personnel fees.
If your order has been shipped, you will not be charged a 5% administration fee, the standard return procedures will apply and you will be responsible for the cost of return shipping, and a 15% restocking fee will be ducted from your refund. Refunds will only be issued to the original payment method that you used when placing your order.
Damages and issues
Please inspect all packages for damaged or missing items before accepting your shipment. If any of the items are missing or appear to have any type of damage; Mark the Receipt Damaged and/or missing (write which items are missing, or damaged and describe the damage).
Only refuse the items that are damaged, keep and sign for the items that are in good condition and be sure to notate the items that are being refused for damages clearly on the delivery receipt. You must contact our Customer Service Department at info@minisplitsystemsdirect.com to report which product(s) were missing and/or refused for damages and which product(s) were accepted at the time of delivery. After our Shipping Department receives confirmation from the Freight LTL Company we will promptly ship out the replacement product(s) to you.
Although Mini Split Systems Direct is NOT responsible for shipping damage, if your item(s) do arrive damaged, please send photos to info@minisplitsystemsdirect.com and we can assist with filing a claim against the shipping carrier to cover the cost of damages.
Any damages or missing items have to be noted on the delivery receipt prior to signing for and accepting your shipment in order to file a claim. Do not let the delivery driver rush you. It is your right to inspect each and every item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have (see return process above), and once the return is accepted, make a separate purchase for the new item.
Our goal is to consistently provide the best pricing in the marketplace online and we work very diligently to do so. If you happen to see another online shop that offers a lower price than us within six months of your date please let us know and we’ll be happy to refund the difference on your original payment method. Moreover, because we are consistently working with our suppliers to get better rates we know that you can feel very comfortable and confident that you are seeing the best prices that can be provided for the products listed on our site.
Moving forward if you find the same item that we carry on another website that has a lower price please submit that to us within six months of your purchase date and we will refund you the difference.
If it is a case of seeing a lower price on another website and we need to send a partial refund simply email us the link to the exact product and brand from our site and also the link from our competitors site so we can inspect the pricing. Again this needs to be within six months from the date of your order and we will review your submission and apply a credit if necessary.
Our Price Match Policy has some limitations:
- The item must have already been purchased from our site prior to asking for this to be reviewed and submitted.
- This does not include rebate programs or specific retailer programs such as buy three get one free type offers or any combination such as that are not eligible.
- The item will need to be in stock from the competitors site that you’re submitting the information from.
- The competitor must be an online store, they may not have a retail location, warehouse, showroom, or physical location.
- The website cannot be a wholesaler, liquidator, distributor, or auction website. Examples are eBay, Liquadation.com, Via Trading, Overstock, Wayfair, Amazon, Home Depot, Lowes, etc.
- The competitor must also be someone who has been authorized by the supplier and/or manufacturer to resell the product you are inquiring about.
- The price match will include the product listing price, but will exclude any sales tax.
Can I add a discount code to my order post-purchase?
Unfortunately were unable to add a discount code to your order after you've checked out, but, were happy to provide you with discount for your next purchase.
Can I add items to my order?
Yes, please contact us a soon as possible if you need to make changes to your order and will send an invoice for the remaining amount due. Please note this may result in you receiving your order in multiple packages, and yes, you will receive a tracking number for each package.
Can I change or modify my order?
Yes, you can change or modify your order within the first 24 hours after placing your order, after that, it will depend on the status of your order. If you need to change or modify your order, please contact us as soon as possible at info@minisplitsystemsdirect.com. If your order has already been processed and shipped, then we may be unable to change or modify your order.
Can I place my order to be delivered outside the United States?
At this time we do not ship internationally, but please contact us we may be able to accommodate you.
How can I remove items from my order?
If you need to remove items from your order, please contact us at info@minisplitsystemsdirect.com within the first 24 hours after you placed your order. After 24 hours, you are subject to a 5% fee for the item that is cancelled to cover incurred credit card processing fees. If your order has not been shipped yet, this is the only fee you will incur.
If your order has been shipped, you will not be charged a 5% administration fee, the standard return procedures will apply and you will be responsible for the cost of return shipping, and a 15% restocking fee will be ducted from your refund. Refunds will only be issued to the original payment method that you used when placing your order. For more information, please see our return & refund policy here.
Do all the products you carry come with a warranty?
Yes, every product we carry includes a manufacturer warranty. If you need help with a warranty claim, please contact us at info@minisplitsystemsdirect.com and will help you resolve any issues you are experiencing with your product.
Do you have a storefront?
At this time we do not have a storefront, we're an online only Authorized Dealer for all the brand we carry. We do have plans to open a storefront in the future.
How do I check the status of my order?
After placing your order you'll receive a confirmation email, and after a Shipment Confirmation email once your order has shipped which will contain your tracking number(s). The tracking number will be active within 24 hours. If you have any other questions regarding the status of your order please contact us at info@minisplitsystemsdirect.com or message us by live chat.
How long is shipping and delivery?
All orders made before 2:00 PM EST are processed within 2 - 3 business days. Items ordered on weekends (Saturday or Sunday) start to process and ship as early as the following business day. Estimated delivery time is 3 - 7 days.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Who do you ship with?
We offer standard free shipping via UPS Ground, FedEx Ground, and Freight for all orders in the United States.
How long will it take to receive my refund?
Please allow up to 10 business days for your bank or credit card company to process and post the refund to your account. If you have any questions regarding your refund, please contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345.
What is your return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.
All returns are subject to a 15% restocking fee, and the purchaser is responsible for the cost of return shipping.
To start a return, you can contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345. If your return is accepted, we will either schedule a pickup or send you a return shipping label, as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted. Please see our full return & refund policy here.
What forms of payment do you accept?
We accept all credit cards, PayPal, Apple Pay, and you can pay in installments with Sezzle at checkout.
What should I do if my order is damaged or I'm missing items?
Please contact us within 48 hours of receiving your order at info@minisplitsystemsdirect.com and we'll resolve the issue ASAP.
What should I do if my order was marked as delivered but I haven't received it?
Although we cannot control what happens once your order leaves the warehouse and is in the hands of the shipping carrier, we will do everything we can to make sure you receive your order. If you have not received your order, please contact us at info@minisplitsystemsdirect.com with your order number, and provide us with any details that may help and rest assured, we will resolve the issue.
I’m having trouble tracking my order. What should I do?
If your order has just been shipped, please wait 24 hours for your tracking number to be updated properly with your latest tracking information. If after 24 hours your tracking information is not populating, please contact us at info@minisplitsystemsdirect.com and we will be more than happy to assist you.
Description
MRCOOL® DIY 5th Gen Multi-Zone 5-Zone 48,000 BTU 21.8 SEER2 (9K + 9K + 9K + 9K + 9K) Ductless Mini-Split Air Conditioner and Heat Pump
The MRCOOL® DIY 5th Gen Multi-Zone 5-Zone 48,000 BTU 21.8 SEER2 (9K + 9K + 9K + 9K + 9K) Ductless Mini-Split Air Conditioner and Heat Pump is the perfect solution for year-round comfort. Designed for easy do-it-yourself installation, this powerful system delivers reliable heating and cooling across five separate zones, each with its own temperature control.
With an energy efficiency rating of 21.8 SEER2, the MRCOOL® DIY 5th Gen Multi-Zone 48,000 BTU Ductless Mini-Split helps lower utility costs while maintaining comfort. Pre-charged R-454B Quick-Connect lines make setup fast and eco-friendly—no special tools required.
Smart Wi-Fi integration allows you to control the MRCOOL® DIY 5th Gen Multi-Zone Mini-Split System from anywhere, with support for Alexa and Google Assistant. Backed by a 7-year compressor (Extended Limited Lifetime when registered) and 5-year parts warranty, this system combines convenience, efficiency, and peace of mind.
Features:
- Smartphone App: Control your MRCOOL® DIY® anywhere with your Apple or Android smart device and an internet connection.
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DIYPRO® Armored Cable: Future-proof your investment with the included DIYPro® cable, eliminating the need for electrical conduit.
- DC inverter: DC inverters adjust compressor speed to meet cooling/heating demands, running at lower, efficient speeds for longer periods instead of frequent, energy-consuming on/off cycles. This can lead to significant savings on electricity bills.
- Louver Position Memory: The air handler's horizontal louver will automatically reset to the same position that was set the last time the unit was powered on.
- Quick Connect® - Just connect It’s that simple: The patented MRCOOL® DIY® Quick Connect® Line Set (sold separately) is 100% accurately pre-charged with R-454B refrigerant. Installation is quick and easy with no vacuum required and no specialized tools needed, just connect and go.
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Intertek-Tested & Certified: When it comes to easy installation and peace of mind, MRCOOL® stands alone as the ONLY company with patented pre-charged line set valves that have been tested and certified by Intertek. With the Intertek stamp of approval, homeowners and contractors alike can be sure that their pre-charged installation will be faster, safer, and fully compliant with industry standards.
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Pre-Charged Valve Control Intertek Number: 5029931
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Certified Under: UL STD 207 | CSA STD C22.2 # 140.3
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Pre-Charged Valve Control Intertek Number: 5029931
- Mount Connect Enjoy: The MRCOOL® DIY® system features a simplified installation thanks to the patented Quick Connect® fittings that get you up and running in minutes. No waiting. No hassle. Just comfort, delivered fast.
- Gold Fin® Condenser - Corrosion Resistant: The Gold Fin® coil ensures that the DIY® condenser is engineered for resilience and built to withstand the test of time and the elements. From salty air to industrial zones, it resists long-term corrosion, so your comfort never fades.
- Coolant Alert - Leakage Detection: Your system knows before you do. If refrigerant levels drop, the MRCOOL® DIY will instantly alert you, protecting the compressor and preserving your comfort. Quietly brilliant, always vigilant.
- Any season, Any forecast: Engineered with intelligent climate control, the MRCOOL® DIY® automatically adjusts to maintain your perfect temperature, from freezing winters to scorching summers. It's not just comfort; it's climate mastery.
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Warmth even at -13°F: When temperatures get low, the MRCOOL® DIY® keeps you perfectly warm with a heating range of 62°F to 86°F. With reliable performance down to -13°F, you'll enjoy steady heat, smart control, and total comfort all winter long.
- Steady cooling, even at 122°F: When temperatures soar to 122°F, MRCOOL® DIY® stays chill - delivering unwavering cooling power where it's needed most all year long. From server rooms to sunrooms, it's dependable, intelligent, and always in control.
- Hands-free comfort, Activated: The MRCOOL® DIY® works with Amazon Alexa and Google Assistant, so you’re always in control without lifting a finger. Adjust the temperature, turn it on or off, or fine-tune your climate with nothing but your voice.
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Follow Me® Function - Comfort that knows where you are: MRCOOL® DIY® doesn't just cool the room - it cools your exact location. With Follow Me® mode, the system uses the remote as a sensor to track your exact location, adjusting airflow to keep you perfectly comfortable, wherever you go.
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Easy comfort that you can control from anywhere: Whether you're home, at work, or on the go, adjust your environment with a tap of your finger. Cool things down before you arrive, or change the temperature without leaving the couch using the MRCOOL SmartHVAC App available on IOS and Android (internet connection required).
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Auto restart: Outage? No need to worry. The MRCOOL® DIY® remembers your settings and powers back on automatically, so your comfort picks up right where it left off.
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Works with the MRCOOL® OuttaSight®: A discreet ceiling cassette that's the perfect fit for any room, the MRCOOL® OuttaSight® is a low-profile heating and cooling solution that doesn't require ductwork or take up wall space.
- Energy Efficient: The MRCOOL® DIY® minimizes energy waste, maximizing savings without sacrificing comfort. It's not just efficient, it's exceptionally efficient.
- Sleep mode: We made Sleep Mode easy to program. This saves you money and lets you and your family sleep a little easier.
- Best warranty in the business: The 5th Gen DIY® units offer a Registered Extended Limited Lifetime Warranty, 5 Years Base Parts Warranty, and a 7 Years Compressor Warranty, providing longer lasting protection for your system than any competing brand. - See full warranty details here
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Eligibility for IRA Tax Credit: Energy Star Certified, Energy Star Certified with Cold Climate Designation, and Potential Eligibility for IRA Tax Credit
- AHRI Reference Number: #216032595
Included Outdoor Unit:
1x MRCOOL® 48,000 BTU DIY 5th Generation 6 Zone Multi Zone Mini Split Condenser 230V - DIY-MULTI6-48HP230D-O
We’re excited to introduce our new 5th Generation MRCOOL® DIY® 48k BTU Multi-Zone Ductless Mini-Split Condenser, because it’s better than its predecessor in nearly every way. You won’t need the services of an HVAC professional when you’re setting this unit up, because you can do it yourself, which saves lots of time and money! This condenser enables you to heat and cool up to 6 separate spaces equalling up to 2,000 sq. ft., meaning you’d be able to cover an entire home in the completely efficient comfort of a single DIY® system. You can install this system on your own because our innovative, patented pre-charged Quick Connect® line sets allow you to skip the lengthy and complicated process of evacuating and charging the system. These line sets are filled with R-454B refrigerant, a much more ecological and proficient upgrade from the previous refrigerant used in the last generation. This switch helps the system achieve impressive efficiency levels, like 21.8 SEER2 and an HSPF2-4 of 10. These line sets are sold separately. Once you install your system, you’ll be able to explore the variety of ways you can customize your comfort. For ultimate control, you can integrate system operations with the SmartHVAC app, available for Apple and Android phones, allowing you the ability to set schedules, manage modes of operation, monitor your systems all with the touch of a button. The app even enables you to set up integration with Amazon Alexa and Google Home, meaning you won’t have to move a finger to make your home more comfortable than ever. We pride ourselves on having one of the best warranties in the industry on this unit! Once you install your condenser, you’re entitled to a 5 year parts warranty, a 7 year compressor warranty, and, if you subscribe to the MRCOOL® Care Program, a Limited Lifetime Replacement warranty. The MRCOOL® DIY® is the right choice if you want fast, efficient comfort that won’t let you down!
Features:
- Intertek listed 5031495
- Easy DIY installation
- Future-proof your investment with the included DIYPro® cable, eliminating the need for electrical conduit.
- Keep the included remote close by, and MRCOOL DIY®'s Follow Me® function will track the air temperature around you to ensure maximum comfort.
- The MRCOOL® Smart HVAC Controller® Module and App fully support Google Assistant & Amazon Alexa out of the box.
Warranty:
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Registered Warranty: Extended Limited Lifetime (See full warranty details here)
- Base Parts Warranty: 5 Years (See full warranty details here)
- Compressor Warranty: 7 Years (See full warranty details here)
Included Indoor Units:
MRCOOL® 9,000 BTU DIY 5th Generation Wall Mount Air Handler 230V - DIY-09-HP-WMAH-230D25-O
The MRCOOL® 9,000 BTU DIY 5th Generation Wall Mount Air Handler 230V is a highly efficient and powerful solution for heating and cooling areas up to 400 sq. ft. Designed specifically for easy DIY installation, this system removes the need for specialized tools or professional help, allowing for a quick, hassle-free, and budget-friendly setup. One of its most convenient features is the pre-charged QuickConnect® line sets, which comes filled with R-454B refrigerant. The line set is sold separately. This eliminates the need for vacuuming, reducing both installation time and labor costs. Additionally, the DIYPRO® cable replaces the need for electrical conduit, enhancing durability and protection against outdoor elements and wildlife. With multiple control options, adjusting your system is effortless. You can operate it using the wireless remote, the SmartHVAC app for Apple and Android devices, or voice commands via Amazon Alexa and Google Assistant. The Follow Me function enhances comfort by adjusting airflow based on the remote’s location, ensuring even temperature distribution. Dry Mode also helps regulate humidity, keeping indoor conditions comfortable. Built for long-term durability, the Gold Fin® Condenser offers superior corrosion resistance, making it ideal for coastal environments. Supported by industry-leading warranties—including a limited lifetime warranty, a 7-year compressor warranty, and a 5-year parts warranty—this MRCOOL® DIY® system delivers reliable, year-round climate control with innovative features and easy installation.
Features:
- Intertek listed 5031495
- Easy DIY installation
- Future-proof your investment with the included DIYPro® cable, eliminating the need for electrical conduit.
- Keep the included remote close by, and MRCOOL DIY®'s Follow Me® function will track the air temperature around you to ensure maximum comfort.
- The MRCOOL® Smart HVAC Controller® Module and App fully support Google Assistant & Amazon Alexa out of the box.
Warranty:
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Registered Warranty: Extended Limited Lifetime (See full warranty details here)
- Base Parts Warranty: 5 Years (See full warranty details here)
- Compressor Warranty: 7 Years (See full warranty details here)
What's Included:
- 1x 1x MRCOOL® 48,000 BTU DIY 5th Generation 6 Zone Multi Zone Mini Split Condenser 230V - DIY-MULTI6-48HP230D-O
- 5x MRCOOL® 9,000 BTU DIY 5th Generation Wall Mount Air Handler 230V - DIY-09-HP-WMAH-230D25-O
Condenser Specifications:
| BRAND | MRCOOL® |
| SERIES |
DIY 5th gen Multi-Zone Mini-splits |
| MODEL |
DIY-MULTI6-48HP230D-O |
| GTIN | 00840255587471 |
| UPC | 840255587471 |
|
SHORT DESCRIPTION |
MRCOOL® 48k DIY 5th Generation 6 Zone Multi-Zone Mini-Split Condenser 230v |
| SEER2 | 21.8 |
| EER2 | 12 |
|
HSPF2-4 |
10 |
|
HSPF2-5 |
7.8 |
| TONNAGE | 4 |
| COOLING CAPACITY (BTU) |
43000 |
| HEATING CAPACITY (BTU) |
48000 |
| VOLTAGE |
208/230 |
| PHASE | 1 |
| CYCLE | 60 Hz |
| MAX FUSE BREAKER (A) |
45 |
| MIN CIRCUIT AMPACITY (A) |
40 |
| COLOR | White |
| ZONE CAPACITY |
6 |
| REFRIGERANT TYPE |
R-454B |
| REFRIGERANT VOLUME (OZ) |
148.15 |
| DECIBEL RATING (DBA) |
64 |
| INVERTER | DC |
|
LINE SET LENGTH |
25 |
|
MAX LINESET LENGTH (FT) |
221.4 |
| LIQUID LINE SIZE |
1/4 |
| SUCTION LINE SIZE |
(3/8 X4) (1/2 X2) |
| COMPRESSOR MOTOR TYPE |
Rotary |
|
AUXILIARY HEATER INCLUDED |
No |
|
AUXILIARY HEATER AVAILABLE |
No |
| FAN ONLY OPTION | Yes |
| QUITE MODE | Yes |
| AUTO COOL | Yes |
| WIFI COMPATIBILITY |
Yes |
| APP COMPATIBILITY |
Yes |
| WORKS WITH IOS |
Yes |
| WORKS WITH ANDROID |
Yes |
|
UL LISTED |
Yes |
|
ETL LISTED |
Yes |
|
ENERGY STAR CERTIFIED |
Yes |
|
AHRI CERTIFIED |
Yes |
| REGISTERED WARRANTY |
Extended Limited Lifetime* |
| BASE PARTS WARRANTY |
5-years |
| BASE COMPRESSOR WARRANTY |
7-years |
|
HAS BATTERIES |
Yes |
| CONTAINS ELECTRONICS |
Yes |
| CONTAINS CHEMICALS |
Yes |
| CONTAINS AEROSOL |
Yes |
| CONTAINS COMPRESSED GAS |
Yes |
| PROPOSITION 65 WARNING |
Yes |
| NET DEPTH (IN) |
16.34 |
| NET HEIGHT (IN) |
52.48 |
| NET WIDTH (IN) |
37.48 |
| NET WEIGHT (LBS) |
223.77 |
| GROSS DEPTH (IN) |
19.49 |
| GROSS HEIGHT (IN) |
58.27 |
| GROSS WIDTH (IN) |
43.11 |
| GROSS WEIGHT (LBS) |
256.39 |
| RESOURCES |
9,000 BTU Wall Mount Air Handler Specifications:
| BRAND |
MRCOOL® |
| SERIES | DIY 5th gen Multi-Zone Mini-splits |
| MODEL |
DIY-09-HP-WMAH-230D25-O |
| GTIN | 00840255587020 |
| UPC | 840255587020 |
| SHORT DESCRIPTION | MRCOOL® 9k DIY 5th Generation Mini-Split Air Handler 230v |
| VOLTAGE |
208/230 |
| PHASE | 1 |
| CYCLE | 60 Hz |
|
MOUNT TYPE |
Wall |
| COLOR | White |
| MAX COVERAGE AREA |
400 sqft |
| OSCILLATION | Yes |
|
FILTER TYPE |
Reusable |
|
AUXILIARY HEATER INCLUDED |
No |
|
AUXILIARY HEATER AVAILABLE |
No |
| FAN ONLY OPTION |
Yes |
| QUIET MODE |
Yes |
| AUTO COOL |
Yes |
| WIFI COMPATIBILITY |
Yes |
| APP COMPATIBILITY |
Yes |
| WORKS WITH IOS |
Yes |
| WORKS WITH ANDROID |
Yes |
| REMOTE CONTROL INCLUDED |
Yes |
| UL LISTED | Yes |
| ETL LISTED | Yes |
|
AHRI CERTIFIED |
Yes |
| REGISTERED WARRANTY |
Extended Limited Lifetime* |
| BASE PARTS WARRANTY |
5 years |
| BASE COMPRESSOR WARRANTY |
7 years |
| HAS BATTERIES |
Yes |
| CONTAINS ELECTRONICS |
Yes |
| CONTAINS CHEMICALS |
Yes |
| CONTAINS AEROSOL |
Yes |
| CONTAINS COMPRESSED GAS |
Yes |
| PROPOSITION 65 WARNING |
Yes |
| NET DEPTH |
7.44 in |
| NET HEIGHT |
11.69 in |
| NET WIDTH |
31.57 in |
| NET WEIGHT |
24.47 lbs |
| GROSS DEPTH |
16.34 in |
| GROSS HEIGHT |
14.37 in |
| GROSS WIDTH |
36.02 in |
| GROSS WEIGHT |
35.05 lbs |
| RESOURCES |
Shipping Policy
Thank you for visiting and shopping at Mini Split Systems Direct. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders made before 2:00 PM EST are processed within 2-3 business days. Items ordered on weekends (Saturday or Sunday) start to process and ship as early as the following business day.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
We offer standard free shipping via UPS Ground, FedEx Ground, and Freight for all orders in the United States. We do not currently ship to international locations.
| Destination | Shipping method | Processing Time | Estimated Delivery Time | Shipment cost |
| United States | Free Shipping |
2 - 3 business days | 3 - 7 days | Free |
Delivery delays can occasionally occur.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Mini Split Systems Direct is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages & Missing Items
Please inspect all packages for damaged or missing items before accepting your shipment. If any of the items are missing or appear to have any type of damage; Mark the Receipt Damaged and/or missing (write which items are missing, or damaged and describe the damage).
Only refuse the items that are damaged, keep and sign for the items that are in good condition and be sure to notate the items that are being refused for damages clearly on the delivery receipt. You must contact our Customer Service Department at info@minisplitsystemsdirect.com to report which product(s) were missing and/or refused for damages and which product(s) were accepted at the time of delivery. After our Shipping Department receives confirmation from the Freight LTL Company we will promptly ship out the replacement product(s) to you.
Although Mini Split Systems Direct is NOT responsible for shipping damage, if your item(s) do arrive damaged, please send photos to info@minisplitsystemsdirect.com and we can assist with filing a claim against the shipping carrier to cover the cost of damages.
Any damages or missing items have to be noted on the delivery receipt prior to signing for and accepting your shipment in order to file a claim. Do not let the delivery driver rush you. It is your right to inspect each and every item.
Pre-Orders, Backorders, and Out-of-Stock Items:
Mini Split Systems Direct is dedicated to sourcing any item you may need and getting it to you as quickly as possible. Any items that are out of stock, or available for Pre-Order will be noted on the product page. You are welcome to place an order for Pre-Order items, backorder items, and for items that are out of stock, and will ship them the second they become available from the manufacturer, ensuring you get the item before anyone else. If you have questions about lead times, please refer to the product page or contact us at info@minisplitsystemsdirect.com or give a call or text at 1-800-315-4345
Return and Refund Policy
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.
All returns are subject to a 15% restocking fee, and the purchaser is responsible for the cost of return shipping.
To start a return, you can contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345. If your return is accepted, we will either schedule a pickup or send you a return shipping label, as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
You can always contact us for any return questions at info@minisplitsystemsdirect.com, or call us at 1-800-315-4345.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. A 15% restocking fee and the cost of return shipping will be deducted from the refund. Please allow up to 10 business days for your bank or credit card company to process and post the refund to your account. If you have any questions regarding your refund, please contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345.
Cancellations
All orders canceled after 24 hours are subject to a 5% administration fee, If your order has not been shipped yet, this is the only fee you will incur. This is a fee that covers administrative and personnel fees.
If your order has been shipped, you will not be charged a 5% administration fee, the standard return procedures will apply and you will be responsible for the cost of return shipping, and a 15% restocking fee will be ducted from your refund. Refunds will only be issued to the original payment method that you used when placing your order.
Damages and issues
Please inspect all packages for damaged or missing items before accepting your shipment. If any of the items are missing or appear to have any type of damage; Mark the Receipt Damaged and/or missing (write which items are missing, or damaged and describe the damage).
Only refuse the items that are damaged, keep and sign for the items that are in good condition and be sure to notate the items that are being refused for damages clearly on the delivery receipt. You must contact our Customer Service Department at info@minisplitsystemsdirect.com to report which product(s) were missing and/or refused for damages and which product(s) were accepted at the time of delivery. After our Shipping Department receives confirmation from the Freight LTL Company we will promptly ship out the replacement product(s) to you.
Although Mini Split Systems Direct is NOT responsible for shipping damage, if your item(s) do arrive damaged, please send photos to info@minisplitsystemsdirect.com and we can assist with filing a claim against the shipping carrier to cover the cost of damages.
Any damages or missing items have to be noted on the delivery receipt prior to signing for and accepting your shipment in order to file a claim. Do not let the delivery driver rush you. It is your right to inspect each and every item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have (see return process above), and once the return is accepted, make a separate purchase for the new item.
Price Match Policy
Our goal is to consistently provide the best pricing in the marketplace online and we work very diligently to do so. If you happen to see another online shop that offers a lower price than us within six months of your date please let us know and we’ll be happy to refund the difference on your original payment method. Moreover, because we are consistently working with our suppliers to get better rates we know that you can feel very comfortable and confident that you are seeing the best prices that can be provided for the products listed on our site.
Moving forward if you find the same item that we carry on another website that has a lower price please submit that to us within six months of your purchase date and we will refund you the difference.
If it is a case of seeing a lower price on another website and we need to send a partial refund simply email us the link to the exact product and brand from our site and also the link from our competitors site so we can inspect the pricing. Again this needs to be within six months from the date of your order and we will review your submission and apply a credit if necessary.
Our Price Match Policy has some limitations:
- The item must have already been purchased from our site prior to asking for this to be reviewed and submitted.
- This does not include rebate programs or specific retailer programs such as buy three get one free type offers or any combination such as that are not eligible.
- The item will need to be in stock from the competitors site that you’re submitting the information from.
- The competitor must be an online store, they may not have a retail location, warehouse, showroom, or physical location.
- The website cannot be a wholesaler, liquidator, distributor, or auction website. Examples are eBay, Liquadation.com, Via Trading, Overstock, Wayfair, Amazon, Home Depot, Lowes, etc.
- The competitor must also be someone who has been authorized by the supplier and/or manufacturer to resell the product you are inquiring about.
- The price match will include the product listing price, but will exclude any sales tax.
FAQ
Can I add a discount code to my order post-purchase?
Unfortunately were unable to add a discount code to your order after you've checked out, but, were happy to provide you with discount for your next purchase.
Can I add items to my order?
Yes, please contact us a soon as possible if you need to make changes to your order and will send an invoice for the remaining amount due. Please note this may result in you receiving your order in multiple packages, and yes, you will receive a tracking number for each package.
Can I change or modify my order?
Yes, you can change or modify your order within the first 24 hours after placing your order, after that, it will depend on the status of your order. If you need to change or modify your order, please contact us as soon as possible at info@minisplitsystemsdirect.com. If your order has already been processed and shipped, then we may be unable to change or modify your order.
Can I place my order to be delivered outside the United States?
At this time we do not ship internationally, but please contact us we may be able to accommodate you.
How can I remove items from my order?
If you need to remove items from your order, please contact us at info@minisplitsystemsdirect.com within the first 24 hours after you placed your order. After 24 hours, you are subject to a 5% fee for the item that is cancelled to cover incurred credit card processing fees. If your order has not been shipped yet, this is the only fee you will incur.
If your order has been shipped, you will not be charged a 5% administration fee, the standard return procedures will apply and you will be responsible for the cost of return shipping, and a 15% restocking fee will be ducted from your refund. Refunds will only be issued to the original payment method that you used when placing your order. For more information, please see our return & refund policy here.
Do all the products you carry come with a warranty?
Yes, every product we carry includes a manufacturer warranty. If you need help with a warranty claim, please contact us at info@minisplitsystemsdirect.com and will help you resolve any issues you are experiencing with your product.
Do you have a storefront?
At this time we do not have a storefront, we're an online only Authorized Dealer for all the brand we carry. We do have plans to open a storefront in the future.
How do I check the status of my order?
After placing your order you'll receive a confirmation email, and after a Shipment Confirmation email once your order has shipped which will contain your tracking number(s). The tracking number will be active within 24 hours. If you have any other questions regarding the status of your order please contact us at info@minisplitsystemsdirect.com or message us by live chat.
How long is shipping and delivery?
All orders made before 2:00 PM EST are processed within 2 - 3 business days. Items ordered on weekends (Saturday or Sunday) start to process and ship as early as the following business day. Estimated delivery time is 3 - 7 days.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Who do you ship with?
We offer standard free shipping via UPS Ground, FedEx Ground, and Freight for all orders in the United States.
How long will it take to receive my refund?
Please allow up to 10 business days for your bank or credit card company to process and post the refund to your account. If you have any questions regarding your refund, please contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345.
What is your return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.
All returns are subject to a 15% restocking fee, and the purchaser is responsible for the cost of return shipping.
To start a return, you can contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345. If your return is accepted, we will either schedule a pickup or send you a return shipping label, as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted. Please see our full return & refund policy here.
What forms of payment do you accept?
We accept all credit cards, PayPal, Apple Pay, and you can pay in installments with Sezzle at checkout.
What should I do if my order is damaged or I'm missing items?
Please contact us within 48 hours of receiving your order at info@minisplitsystemsdirect.com and we'll resolve the issue ASAP.
What should I do if my order was marked as delivered but I haven't received it?
Although we cannot control what happens once your order leaves the warehouse and is in the hands of the shipping carrier, we will do everything we can to make sure you receive your order. If you have not received your order, please contact us at info@minisplitsystemsdirect.com with your order number, and provide us with any details that may help and rest assured, we will resolve the issue.
I’m having trouble tracking my order. What should I do?
If your order has just been shipped, please wait 24 hours for your tracking number to be updated properly with your latest tracking information. If after 24 hours your tracking information is not populating, please contact us at info@minisplitsystemsdirect.com and we will be more than happy to assist you.
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Let customers speak for us
This is a good air conditioner for the price. Our apartment living room and kitchen have been kept nice and cool. The complex we moved into actually already had these installed but I have been so happy with the performance I purchased one for my mom who lives in a tiny home, I'm an HVAC tech and it was about time to replace her HVAC. Yes, I recommend this.
We have zero regrets! No wait, one. That we didn’t get them sooner! We (my husband, self and 19yr old son) work outside noon-8am several days a week in Texas. It doesn’t matter how low you set your AC unit it’s just never enough and it just runs it into the ground. We finally decided to pull the plug. In my 40 years I’ve never slept so good. It’s like hotel good but in your own bed!!! Install was super easy because I watched him do it, LOL. I kid. I’ll ask for his install input and update but seriously he installed all 4 (3 bedrooms and 1 living room) in 2 days. Probably wouldn’t have taken so long if he didn’t have to pour a pad for them but it was well worth it! Last pic is from the Nest. They were installed Friday. Compare usage from Sat & Sun to before we got them! Insane!!!
This was best investment I've ever made. I put this on the wall on my porch that I've converted to a sun room. This extra space that I enclosed with plexiglass and wood and sealed with insulation stayed about 20 degrees different from out side. With a window unit and heaters. Now with the split unit it stays what ever temp I want it to be. The della split unit is so quite I have to put my ear on it to hear it run sometimes the out side unit is even quite. If you mount on outside wall that is a little thin and only a few inches thick it might give a little bit of a hum but so slight you have to want to hear it. Turbo cool or heat will cool or heat super fast. The system is perfect 👌 👍 🥰. I love it.
I live in Florida and our summers are brutal. I installed this in my garage.
It wasn’t a hard install but it took my dad and I about 8 hours. He ran the electrical.
Around this time of the year, my garage is around 82 degrees and +70% humidity, the air is very wet.
This morning it was 74” and 52% humidity.
The indoor and outdoor units are remarkably quieter compared to our house’s HVAC system.
I bought and installed 2 of the della mini splits in the last 8 months, one for my double wide 1800 sqf that I am remodeling little by little, and another for my daughters craftsman home. What an improvement! So silent! So efficient! So easy of operating. For the last 10+ years, we have been using windows AC units and radiant heaters after our central heat and air system broke. The suffering is over. We are saving $100 a month on the power bill and enjoying ourselves inside now. Our Great Pyrenees friends are enjoying the AC's too during the scorching hot summer days. They are pretty easy to install. Follow the instructions on the book and watch some videos on YouTube. On the second install, I made an electrical mistake and purchased the wrong breaker. I am only a landscaper by the way. No problem! I called the technical support number and a very nice tech called me back after just a few hours and figured it out by phone within 5 minutes. It is all great! We just keep it simple by using the remotes. I love the delay timer option. Now that the weather is cooling down (80's max), I set the timer so it doesn't come ON automatically before 12 pm. By the time the girls come from school, 75°f is back as set. GREAT PRODUCT, GREAT TECHNICAL SUPPORT
Installation was a breeze. Unit is working flawlessly. I love that it connected to my Alexa and I can voice control or use the Della app. I am going to purchase a second Della for our guest home.
Got these panels for my backyard as the wall for the Composting area. Black is good for absorbing the heat of the sun and is easy to hide the ugly things. It is a good quality product. The foot support is stainless steel and long enough to bind the ground and the panels. As it is with a good quality, it is just a little heavy, which may require two people to move around or install it.
Solid plastic material. Assembly was easy with a power screwdriver. Looks better than an ugly air conditioner unit.
Great value and just the right size. Note that if you want to place them in a straight line, you will need to use an electric screwdriver to tighten the screws.
Made from good quality materials. Very easy to install and assemble. Looks great to hide the trash bins. Would buy more for AC.
I use it to cover the trash can. It is very practical. This way you can't see the dirty surface of the trash can. I strongly recommend it.
Great product. Installation was very easy
Instalation was easy and everything worked as it should
May personal experience, used this product on 2 installations of Pioneer Mini Splits on my home. Following the directions I prepared both units, one can each unit, and also checked for leaks afterwards. No leaks detected and both systems have been operating properly. Follow-up check several weeks later to re inspect for leaks showed no leaks and pressure readings were excellent. In my case, the product worked as advertised and I am satisfied.
Thanks Mr kool
What customers think about the store
Customers generally had positive experiences with this store, praising the quality of products, reasonable prices, efficient delivery, and helpful customer service. Many found the systems easy to install themselves with the guidance provided, though some prefe...