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Complete Mobile Solar Kit for 30 Amp RVs - 120/240V Output / 48VDC 2,000W of Solar PV [Kit-V0002]

SKU: KIT-V0002-LL-ECO
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$10,677.39 $14,414.47
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Complete Mobile Solar Kit for 30 Amp RVs - 120/240V Output / 48VDC 2,000W of Solar PV [Kit-V0002]

Unleash Off-Grid Freedom: KIT-V0002 Mobile Solar Kit for Seamless RV Adventures

Experience unmatched off-the-grid living with the KIT-V0002, designed for 30-amp off-grid RV adventures. This comprehensive solution ensures energy independence on the open road, featuring cutting-edge Victron technology for seamless, on-the-go power. All supported by our USA-based lifetime customer support, ensuring you're never far from reliable energy, no matter where your adventures lead. Embrace the freedom of the open road with this Complete Off-Grid Mobile Solar Kit.

This kit is designed for: large RVs, 5th wheels, motorhomes, tour buses, and other similarly sized recreational vehicles.

Take your life off the grid and on the road with the KIT-V0002 Solar Kit, offering reliable and efficient power for all your adventures.

Key Features:

Comprehensive Power Solution

  • MultiPlus-II Power Hub optimized for mobile use, ensuring efficient PowerControl and PowerAssist.
  • Cerbo GX Communication Center for remote management via VRM Portal, GX Touch, MFD, or VictronConnect App.
  • SmartSolar MPPT 150/100-Tr VE.Can Charge Controller maximizes solar energy extraction and offers seamless remote monitoring.

Intuitive Control and Monitoring

  • GX Touch 50 and GX Touch 70 Touchscreen Displays for instant overviews and easy settings adjustment.
  • Lynx Distributor (Module DC Busbar) provides a centralized hub for connecting up to four DC fuses, ensuring reliable performance.

Advanced Battery Options

  • EG4-LL Lithium Batteries with over 7000 deep charge and discharge cycles, lasting more than 15 years.
  • EG4 Lithium Iron Phosphate Battery (51.2V, 5.12kWh) with 100AH internal BMS, rigorously tested for 7000 deep discharge cycles to 80% DoD.

Solar Panel Excellence

  • Grape Solar 200W Monocrystalline Solar Panel designed for RVs, boats, and 12V systems.
  • High-transmittance glass and advanced technology ensure reliable energy collection and durability.
  • Backed by a 25-year performance warranty, providing enduring on-the-go power for all your adventures.


Kit Contents:

2 x Victron MultiPlus-II 48/3000 | 48V Input | 3000VA Output 120V | 35A Charger | Transfer Switch

The MultiPlus-II is perfect for mobile use, featuring external current transformer options for PowerControl and PowerAssist, optimizing energy efficiency while on the move. With built-in anti-islanding, unique PowerAssist to prevent AC overload, Energy Storage System compatibility, and a rapid UPS function for grid failure response, it ensures seamless power for your on-the-road adventures. Convenient remote monitoring makes it easy to manage from your phone, tablet, laptop, or PC, providing a versatile and reliable power solution for life in motion.


1 x Victron Energy Cerbo GX | Panels and System Monitoring

The Cerbo GX is Victron's newest communication center and allows you to get the most out of your system by managing it from wherever you may be. You can connect through the Victron Remote Management (VRM) Portal, access from the GX Touch, an MFD, or even connect from the VictronConnect App via Bluetooth.


1 x Victron SmartSolar MPPT 150/100-Tr VE.Can

Harness the sun's power efficiently with the Victron SmartSolar MPPT 150/100-Tr VE.Can. This charge controller maximizes solar energy extraction, operates down to 0 Volts, and offers seamless remote monitoring through Bluetooth and the Victron Remote Management Portal, ensuring optimal performance and extended battery life.


1 x Victron Energy | GX Touch 50

The GX Touch 50 and GX Touch 70 are sleek touchscreen display accessories for Victron's Cerbo GX. With five-inch and seven-inch options, they offer instant system overviews and easy setting adjustments. Their waterproof design, single cable setup, and simple installation make for a tidy and flexible system setup.


1 x Victron Energy Lynx Distributor | 1000A

Part of Victron’s Module Lynx system, the Lynx distributor is a module DC busbar. Up to four DC fuses can be connected and the Lynx will monitor the status of each fuse and indicate the condition via a LED on the front of the unit.


Tools & Additional Components

  • 1 x Staubli MC4 Branch Plug and Socket
  • 1 x Wire Ratchet and Crimp Tool | MC4-Style
  • 1 x Staubli Open End Spanner Set
  • 1 x Cable Cutter | QuickCable 4275 | 4 AWG to 2/0 AWG
  • 1 x PV 2 Wire Management Clip | 50 Pack


Wiring & Safety Components

  • 1 x Victron Can Bus Cable | EG4 LL to Cerbo GX Cable
  • 1 x Victron Interface MK3-USB (VE.Bus to USB)
  • 2 x 25ft 10 AWG Copper PV Wire | Black and Red
  • 1 x IMO DC Disconnect Rooftop Isolator Switch
  • 2 x 24in 10 AWG Extension MC4 Connections | Solar Panel Cable Extensions
  • 3 x 84in 1 AWG Battery to Inverter Cables | Black and Red
  • 3 x Victron MEGA-fuse 125A/58V for 48V products (1 pc)


Battery Options:

2 x EG4 LL-S Lithium Battery | 48V 100AH | Server Rack Battery | UL1973, UL9540A

EG4-LL lithium batteries offer second to none performance and longevity. Get peace of mind knowing our batteries are designed to last for more than 7000 deep charge and discharge cycles and have a life cycle of more than 15 years with an 80% depth of discharge daily.


2 x EG4 LifePower4 Lithium Battery | 48V 100AH | Server Rack Battery | UL1973, UL9540A

EG4 Lithium Iron Phosphate battery 51.2V (48V) 5.12kWh with 100AH internal BMS. Composed of (16) UL listed prismatic 3.2V cells in series which have been tested at 7,000 deep discharge cycles to 80% DoD - fully charge and discharge this battery daily for over 15 years without issue. Reliable and rigorously tested, with a 99% operating efficiency.


1 x EG4 LiFePOWER4 Communications Hub

The EG4 LiFePOWER4 Communications Hub streamlines and maximizes your solar power system by interpreting and translating multiple 48V battery management system (BMS) protocols. It serves as a liaison between your 48V battery and inverter, communicating with a diverse range of BMS protocols, and offers real-time monitoring. This eliminates the requirement to check each battery individually, guaranteeing the optimal performance of your solar system.


Panel Options

10 x Grape Solar 200W Monocrystalline Solar Panel For RV's, Boats and 12V Systems

Designed for RVs, boats, and 12V systems, the Grape Solar 200W Monocrystalline Solar Panel ensures reliable energy collection and durability. With high-transmittance glass and advanced technology, it comes with a 25-year performance warranty for your on-the-go power needs.

Additional Information:

  • Spec Sheet: Click here
  • Manual: Click here
  • Kit Type: Mobile
  • Mobile Applications: Large System (School Bus Conversions, Motorhomes, Large Fifth Wheels)

Videos:

Signature Solar | Victron Energy Partnership


EG4 18kPV Hybrid Inverter: Solar Success Story - Energy Freedom & Sustainable EV Charging


BMS Test Software Tutorial | LiFePOWER4 Batteries


EG4 Mini Split Air Conditioner Installation and Overview -Energy-Efficient Climate Control Solutions


Victron Cerbo GX & EG4 Battery Compatibility & Communications. Victron Quattro 15kW & EG4 Load Test

Looking for more details? Frequently Asked Questions...

Does this kit come with a warranty?

Yes! You're covered by all of the manufacturer warranties on each product and our free, customer & tech support based in the United States!

Can I expand this system in the future?

This system is completely expandable. Add more EG4 Batteries, and solar panels as expansion is needed.

What solar panels are provided with this kit?

10 x Grape Solar 200W Monocrystalline Solar Panel.

How can I remotely manage the solar kit?

The Cerbo GX Communication Center facilitates remote management via VRM Portal, GX Touch, MFD, or VictronConnect App. This enables you to monitor and control your solar kit from a distance, enhancing convenience and flexibility.

How long will my batteries last?

The EG4-LifePower4 Battery has a 10-20 year design life with a 5 year warranty. We recommended maintaining a 80% DoD charge to discharge to maximize the lifespan of battery health.

What makes the Grape Solar 200W Monocrystalline Solar Panel suitable for RVs and boats?

The Grape Solar 200W Monocrystalline Solar Panel is designed for RVs, boats, and 12V systems. Its high-transmittance glass and advanced technology ensure reliable energy collection and durability, making it an ideal choice for mobile applications.

What is the role of the SmartSolar MPPT 150/100-Tr VE.Can Charge Controller?

The SmartSolar MPPT Charge Controller maximizes solar energy extraction and offers seamless remote monitoring. It optimizes the charging process, ensuring efficient use of available solar power.

 

Thank you for visiting and shopping at Mini Split Systems Direct. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders made before 2:00 PM EST are processed within 2-3 business days. Items ordered on weekends (Saturday or Sunday) start to process and ship as early as the following business day.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

We offer standard free shipping via UPS Ground, FedEx Ground, and Freight for all orders in the United States. We do not currently ship to international locations. 

Destination Shipping method Processing Time Estimated Delivery Time Shipment cost
United States Free Shipping
2 - 3 business days 3 - 7 days Free


Delivery delays can occasionally occur.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Mini Split Systems Direct is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages & Missing Items

Please inspect all packages for damaged or missing items before accepting your shipment. If any of the items are missing or appear to have any type of damage; Mark the Receipt Damaged and/or missing (write which items are missing, or damaged and describe the damage).


Only refuse the items that are damaged, keep and sign for the items that are in good condition and be sure to notate the items that are being refused for damages clearly on the delivery receipt. You must contact our Customer Service Department at info@minisplitsystemsdirect.com to report which product(s) were missing and/or refused for damages and which product(s) were accepted at the time of delivery. After our Shipping Department receives confirmation from the Freight LTL Company we will promptly ship out the replacement product(s) to you.

Although Mini Split Systems Direct is NOT responsible for shipping damage, if your item(s) do arrive damaged, please send photos to info@minisplitsystemsdirect.com  and we can assist with filing a claim against the shipping carrier to cover the cost of damages.

Any damages or missing items have to be noted on the delivery receipt prior to signing for and accepting your shipment in order to file a claim. Do not let the delivery driver rush you. It is your right to inspect each and every item.

Pre-Orders, Backorders, and Out-of-Stock Items:

Mini Split Systems Direct is dedicated to sourcing any item you may need and getting it to you as quickly as possible. Any items that are out of stock, or available for Pre-Order will be noted on the product page. You are welcome to place an order for Pre-Order items, backorder items, and for items that are out of stock, and will ship them the second they become available from the manufacturer, ensuring you get the item before anyone else. If you have questions about lead times, please refer to the product page or contact us at info@minisplitsystemsdirect.com or give a call or text at 1-800-315-4345

 

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.

All returns are subject to a 15% restocking fee, and the purchaser is responsible for the cost of return shipping.

To start a return, you can contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345. If your return is accepted, we will either schedule a pickup or send you a return shipping label, as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

You can always contact us for any return questions at info@minisplitsystemsdirect.com, or call us at 1-800-315-4345.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. A 15% restocking fee and the cost of return shipping will be deducted from the refundPlease allow up to 10 business days for your bank or credit card company to process and post the refund to your account. If you have any questions regarding your refund, please contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345.

Cancellations

All orders canceled after 24 hours are subject to a 5% administration fee, If your order has not been shipped yet, this is the only fee you will incur. This is a fee that covers administrative and personnel fees.

If your order has been shipped, you will not be charged a 5% administration fee, the standard return procedures will apply and you will be responsible for the cost of return shipping, and a 15% restocking fee will be ducted from your refund. Refunds will only be issued to the original payment method that you used when placing your order.

Damages and issues

Please inspect all packages for damaged or missing items before accepting your shipment. If any of the items are missing or appear to have any type of damage; Mark the Receipt Damaged and/or missing (write which items are missing, or damaged and describe the damage).

Only refuse the items that are damaged, keep and sign for the items that are in good condition and be sure to notate the items that are being refused for damages clearly on the delivery receipt. You must contact our Customer Service Department at info@minisplitsystemsdirect.com to report which product(s) were missing and/or refused for damages and which product(s) were accepted at the time of delivery. After our Shipping Department receives confirmation from the Freight LTL Company we will promptly ship out the replacement product(s) to you.

Although Mini Split Systems Direct is NOT responsible for shipping damage, if your item(s) do arrive damaged, please send photos to info@minisplitsystemsdirect.com  and we can assist with filing a claim against the shipping carrier to cover the cost of damages.

Any damages or missing items have to be noted on the delivery receipt prior to signing for and accepting your shipment in order to file a claim. Do not let the delivery driver rush you. It is your right to inspect each and every item. 

Exchanges

The fastest way to ensure you get what you want is to return the item you have (see return process above), and once the return is accepted, make a separate purchase for the new item.

 

Our goal is to consistently provide the best pricing in the marketplace online and we work very diligently to do so. If you happen to see another online shop that offers a lower price than us within six months of your date please let us know and we’ll be happy to refund the difference on your original payment method. Moreover, because we are consistently working with our suppliers to get better rates we know that you can feel very comfortable and confident that you are seeing the best prices that can be provided for the products listed on our site.

Moving forward if you find the same item that we carry on another website that has a lower price please submit that to us within six months of your purchase date and we will refund you the difference.

If it is a case of seeing a lower price on another website and we need to send a partial refund simply email us the link to the exact product and brand from our site and also the link from our competitors site so we can inspect the pricing. Again this needs to be within six months from the date of your order and we will review your submission and apply a credit if necessary.

Our 100% Shoppers Best Price Guarantee has some limitations:

  • The item must have already been purchased from our site prior to asking for this to be reviewed and submitted.
  • This does not include rebate programs or specific retailer programs such as buy three get one free type offers or any combination such as that are not eligible.
  • The item will need to be in stock from the competitors site that you’re submitting the information from.
  • The competitor must be an online store, they may not have a retail location, warehouse, showroom, or physical location.
  • The website cannot be a wholesaler, liquidator, distributor, or auction website. Examples are eBay, Liquadation.com, Via Trading, Overstock, Wayfair, Amazon, Home Depot, Lowes, etc.
  • The competitor must also be someone who has been authorized by the supplier and/or manufacturer to resell the product you are inquiring about.
  • The price match will include the product listing price, but will exclude any sales tax.

Description

Complete Mobile Solar Kit for 30 Amp RVs - 120/240V Output / 48VDC 2,000W of Solar PV [Kit-V0002]

Unleash Off-Grid Freedom: KIT-V0002 Mobile Solar Kit for Seamless RV Adventures

Experience unmatched off-the-grid living with the KIT-V0002, designed for 30-amp off-grid RV adventures. This comprehensive solution ensures energy independence on the open road, featuring cutting-edge Victron technology for seamless, on-the-go power. All supported by our USA-based lifetime customer support, ensuring you're never far from reliable energy, no matter where your adventures lead. Embrace the freedom of the open road with this Complete Off-Grid Mobile Solar Kit.

This kit is designed for: large RVs, 5th wheels, motorhomes, tour buses, and other similarly sized recreational vehicles.

Take your life off the grid and on the road with the KIT-V0002 Solar Kit, offering reliable and efficient power for all your adventures.

Key Features:

Comprehensive Power Solution

  • MultiPlus-II Power Hub optimized for mobile use, ensuring efficient PowerControl and PowerAssist.
  • Cerbo GX Communication Center for remote management via VRM Portal, GX Touch, MFD, or VictronConnect App.
  • SmartSolar MPPT 150/100-Tr VE.Can Charge Controller maximizes solar energy extraction and offers seamless remote monitoring.

Intuitive Control and Monitoring

  • GX Touch 50 and GX Touch 70 Touchscreen Displays for instant overviews and easy settings adjustment.
  • Lynx Distributor (Module DC Busbar) provides a centralized hub for connecting up to four DC fuses, ensuring reliable performance.

Advanced Battery Options

  • EG4-LL Lithium Batteries with over 7000 deep charge and discharge cycles, lasting more than 15 years.
  • EG4 Lithium Iron Phosphate Battery (51.2V, 5.12kWh) with 100AH internal BMS, rigorously tested for 7000 deep discharge cycles to 80% DoD.

Solar Panel Excellence

  • Grape Solar 200W Monocrystalline Solar Panel designed for RVs, boats, and 12V systems.
  • High-transmittance glass and advanced technology ensure reliable energy collection and durability.
  • Backed by a 25-year performance warranty, providing enduring on-the-go power for all your adventures.


Kit Contents:

2 x Victron MultiPlus-II 48/3000 | 48V Input | 3000VA Output 120V | 35A Charger | Transfer Switch

The MultiPlus-II is perfect for mobile use, featuring external current transformer options for PowerControl and PowerAssist, optimizing energy efficiency while on the move. With built-in anti-islanding, unique PowerAssist to prevent AC overload, Energy Storage System compatibility, and a rapid UPS function for grid failure response, it ensures seamless power for your on-the-road adventures. Convenient remote monitoring makes it easy to manage from your phone, tablet, laptop, or PC, providing a versatile and reliable power solution for life in motion.


1 x Victron Energy Cerbo GX | Panels and System Monitoring

The Cerbo GX is Victron's newest communication center and allows you to get the most out of your system by managing it from wherever you may be. You can connect through the Victron Remote Management (VRM) Portal, access from the GX Touch, an MFD, or even connect from the VictronConnect App via Bluetooth.


1 x Victron SmartSolar MPPT 150/100-Tr VE.Can

Harness the sun's power efficiently with the Victron SmartSolar MPPT 150/100-Tr VE.Can. This charge controller maximizes solar energy extraction, operates down to 0 Volts, and offers seamless remote monitoring through Bluetooth and the Victron Remote Management Portal, ensuring optimal performance and extended battery life.


1 x Victron Energy | GX Touch 50

The GX Touch 50 and GX Touch 70 are sleek touchscreen display accessories for Victron's Cerbo GX. With five-inch and seven-inch options, they offer instant system overviews and easy setting adjustments. Their waterproof design, single cable setup, and simple installation make for a tidy and flexible system setup.


1 x Victron Energy Lynx Distributor | 1000A

Part of Victron’s Module Lynx system, the Lynx distributor is a module DC busbar. Up to four DC fuses can be connected and the Lynx will monitor the status of each fuse and indicate the condition via a LED on the front of the unit.


Tools & Additional Components

  • 1 x Staubli MC4 Branch Plug and Socket
  • 1 x Wire Ratchet and Crimp Tool | MC4-Style
  • 1 x Staubli Open End Spanner Set
  • 1 x Cable Cutter | QuickCable 4275 | 4 AWG to 2/0 AWG
  • 1 x PV 2 Wire Management Clip | 50 Pack


Wiring & Safety Components

  • 1 x Victron Can Bus Cable | EG4 LL to Cerbo GX Cable
  • 1 x Victron Interface MK3-USB (VE.Bus to USB)
  • 2 x 25ft 10 AWG Copper PV Wire | Black and Red
  • 1 x IMO DC Disconnect Rooftop Isolator Switch
  • 2 x 24in 10 AWG Extension MC4 Connections | Solar Panel Cable Extensions
  • 3 x 84in 1 AWG Battery to Inverter Cables | Black and Red
  • 3 x Victron MEGA-fuse 125A/58V for 48V products (1 pc)


Battery Options:

2 x EG4 LL-S Lithium Battery | 48V 100AH | Server Rack Battery | UL1973, UL9540A

EG4-LL lithium batteries offer second to none performance and longevity. Get peace of mind knowing our batteries are designed to last for more than 7000 deep charge and discharge cycles and have a life cycle of more than 15 years with an 80% depth of discharge daily.


2 x EG4 LifePower4 Lithium Battery | 48V 100AH | Server Rack Battery | UL1973, UL9540A

EG4 Lithium Iron Phosphate battery 51.2V (48V) 5.12kWh with 100AH internal BMS. Composed of (16) UL listed prismatic 3.2V cells in series which have been tested at 7,000 deep discharge cycles to 80% DoD - fully charge and discharge this battery daily for over 15 years without issue. Reliable and rigorously tested, with a 99% operating efficiency.


1 x EG4 LiFePOWER4 Communications Hub

The EG4 LiFePOWER4 Communications Hub streamlines and maximizes your solar power system by interpreting and translating multiple 48V battery management system (BMS) protocols. It serves as a liaison between your 48V battery and inverter, communicating with a diverse range of BMS protocols, and offers real-time monitoring. This eliminates the requirement to check each battery individually, guaranteeing the optimal performance of your solar system.


Panel Options

10 x Grape Solar 200W Monocrystalline Solar Panel For RV's, Boats and 12V Systems

Designed for RVs, boats, and 12V systems, the Grape Solar 200W Monocrystalline Solar Panel ensures reliable energy collection and durability. With high-transmittance glass and advanced technology, it comes with a 25-year performance warranty for your on-the-go power needs.

Additional Information:

  • Spec Sheet: Click here
  • Manual: Click here
  • Kit Type: Mobile
  • Mobile Applications: Large System (School Bus Conversions, Motorhomes, Large Fifth Wheels)

Videos:

Signature Solar | Victron Energy Partnership


EG4 18kPV Hybrid Inverter: Solar Success Story - Energy Freedom & Sustainable EV Charging


BMS Test Software Tutorial | LiFePOWER4 Batteries


EG4 Mini Split Air Conditioner Installation and Overview -Energy-Efficient Climate Control Solutions


Victron Cerbo GX & EG4 Battery Compatibility & Communications. Victron Quattro 15kW & EG4 Load Test

Looking for more details? Frequently Asked Questions...

Does this kit come with a warranty?

Yes! You're covered by all of the manufacturer warranties on each product and our free, customer & tech support based in the United States!

Can I expand this system in the future?

This system is completely expandable. Add more EG4 Batteries, and solar panels as expansion is needed.

What solar panels are provided with this kit?

10 x Grape Solar 200W Monocrystalline Solar Panel.

How can I remotely manage the solar kit?

The Cerbo GX Communication Center facilitates remote management via VRM Portal, GX Touch, MFD, or VictronConnect App. This enables you to monitor and control your solar kit from a distance, enhancing convenience and flexibility.

How long will my batteries last?

The EG4-LifePower4 Battery has a 10-20 year design life with a 5 year warranty. We recommended maintaining a 80% DoD charge to discharge to maximize the lifespan of battery health.

What makes the Grape Solar 200W Monocrystalline Solar Panel suitable for RVs and boats?

The Grape Solar 200W Monocrystalline Solar Panel is designed for RVs, boats, and 12V systems. Its high-transmittance glass and advanced technology ensure reliable energy collection and durability, making it an ideal choice for mobile applications.

What is the role of the SmartSolar MPPT 150/100-Tr VE.Can Charge Controller?

The SmartSolar MPPT Charge Controller maximizes solar energy extraction and offers seamless remote monitoring. It optimizes the charging process, ensuring efficient use of available solar power.

Shipping Policy

 

Thank you for visiting and shopping at Mini Split Systems Direct. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders made before 2:00 PM EST are processed within 2-3 business days. Items ordered on weekends (Saturday or Sunday) start to process and ship as early as the following business day.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

We offer standard free shipping via UPS Ground, FedEx Ground, and Freight for all orders in the United States. We do not currently ship to international locations. 

Destination Shipping method Processing Time Estimated Delivery Time Shipment cost
United States Free Shipping
2 - 3 business days 3 - 7 days Free


Delivery delays can occasionally occur.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Mini Split Systems Direct is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages & Missing Items

Please inspect all packages for damaged or missing items before accepting your shipment. If any of the items are missing or appear to have any type of damage; Mark the Receipt Damaged and/or missing (write which items are missing, or damaged and describe the damage).


Only refuse the items that are damaged, keep and sign for the items that are in good condition and be sure to notate the items that are being refused for damages clearly on the delivery receipt. You must contact our Customer Service Department at info@minisplitsystemsdirect.com to report which product(s) were missing and/or refused for damages and which product(s) were accepted at the time of delivery. After our Shipping Department receives confirmation from the Freight LTL Company we will promptly ship out the replacement product(s) to you.

Although Mini Split Systems Direct is NOT responsible for shipping damage, if your item(s) do arrive damaged, please send photos to info@minisplitsystemsdirect.com  and we can assist with filing a claim against the shipping carrier to cover the cost of damages.

Any damages or missing items have to be noted on the delivery receipt prior to signing for and accepting your shipment in order to file a claim. Do not let the delivery driver rush you. It is your right to inspect each and every item.

Pre-Orders, Backorders, and Out-of-Stock Items:

Mini Split Systems Direct is dedicated to sourcing any item you may need and getting it to you as quickly as possible. Any items that are out of stock, or available for Pre-Order will be noted on the product page. You are welcome to place an order for Pre-Order items, backorder items, and for items that are out of stock, and will ship them the second they become available from the manufacturer, ensuring you get the item before anyone else. If you have questions about lead times, please refer to the product page or contact us at info@minisplitsystemsdirect.com or give a call or text at 1-800-315-4345

Return and Refund Policy

 

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.

All returns are subject to a 15% restocking fee, and the purchaser is responsible for the cost of return shipping.

To start a return, you can contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345. If your return is accepted, we will either schedule a pickup or send you a return shipping label, as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

You can always contact us for any return questions at info@minisplitsystemsdirect.com, or call us at 1-800-315-4345.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. A 15% restocking fee and the cost of return shipping will be deducted from the refundPlease allow up to 10 business days for your bank or credit card company to process and post the refund to your account. If you have any questions regarding your refund, please contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345.

Cancellations

All orders canceled after 24 hours are subject to a 5% administration fee, If your order has not been shipped yet, this is the only fee you will incur. This is a fee that covers administrative and personnel fees.

If your order has been shipped, you will not be charged a 5% administration fee, the standard return procedures will apply and you will be responsible for the cost of return shipping, and a 15% restocking fee will be ducted from your refund. Refunds will only be issued to the original payment method that you used when placing your order.

Damages and issues

Please inspect all packages for damaged or missing items before accepting your shipment. If any of the items are missing or appear to have any type of damage; Mark the Receipt Damaged and/or missing (write which items are missing, or damaged and describe the damage).

Only refuse the items that are damaged, keep and sign for the items that are in good condition and be sure to notate the items that are being refused for damages clearly on the delivery receipt. You must contact our Customer Service Department at info@minisplitsystemsdirect.com to report which product(s) were missing and/or refused for damages and which product(s) were accepted at the time of delivery. After our Shipping Department receives confirmation from the Freight LTL Company we will promptly ship out the replacement product(s) to you.

Although Mini Split Systems Direct is NOT responsible for shipping damage, if your item(s) do arrive damaged, please send photos to info@minisplitsystemsdirect.com  and we can assist with filing a claim against the shipping carrier to cover the cost of damages.

Any damages or missing items have to be noted on the delivery receipt prior to signing for and accepting your shipment in order to file a claim. Do not let the delivery driver rush you. It is your right to inspect each and every item. 

Exchanges

The fastest way to ensure you get what you want is to return the item you have (see return process above), and once the return is accepted, make a separate purchase for the new item.

Price Match Policy

 

Our goal is to consistently provide the best pricing in the marketplace online and we work very diligently to do so. If you happen to see another online shop that offers a lower price than us within six months of your date please let us know and we’ll be happy to refund the difference on your original payment method. Moreover, because we are consistently working with our suppliers to get better rates we know that you can feel very comfortable and confident that you are seeing the best prices that can be provided for the products listed on our site.

Moving forward if you find the same item that we carry on another website that has a lower price please submit that to us within six months of your purchase date and we will refund you the difference.

If it is a case of seeing a lower price on another website and we need to send a partial refund simply email us the link to the exact product and brand from our site and also the link from our competitors site so we can inspect the pricing. Again this needs to be within six months from the date of your order and we will review your submission and apply a credit if necessary.

Our 100% Shoppers Best Price Guarantee has some limitations:

  • The item must have already been purchased from our site prior to asking for this to be reviewed and submitted.
  • This does not include rebate programs or specific retailer programs such as buy three get one free type offers or any combination such as that are not eligible.
  • The item will need to be in stock from the competitors site that you’re submitting the information from.
  • The competitor must be an online store, they may not have a retail location, warehouse, showroom, or physical location.
  • The website cannot be a wholesaler, liquidator, distributor, or auction website. Examples are eBay, Liquadation.com, Via Trading, Overstock, Wayfair, Amazon, Home Depot, Lowes, etc.
  • The competitor must also be someone who has been authorized by the supplier and/or manufacturer to resell the product you are inquiring about.
  • The price match will include the product listing price, but will exclude any sales tax.

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