1-800-315-4345
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EcoFlow PowerInsight Home Energy Manager
Curious about your home's eco-friendliness? You'll find all the answers here! PowerInsight is a comprehensive energy dashboard that lets you easily view your home energy data in real-time, by day, month, or even year.
Features:
All-in-one home energy management system
- 10-Inch Touchscreen: clear visuals and intuitive control.
- Energy Data Tracking: view your home energy data in real-time, by day, month, and year.
- Home Device Control: control your home appliances with Smart Plugs & Matter.
- Multiple Modes: Eco Mode, Smart Mode, Storm Warning
- Temperature Auto-Adjustment: Auto-adjust the temperature to a more appropriate level with a built-in sensor.
See Solar power generation, Home energy consumption and its sources, and Remaining battery
PowerInsight is a comprehensive energy dashboard that lets you easily view your home energy data in real-time, by day, month, or even year.
Energy optimization, always find a better way to save energy and money
Meet your smart energy optimizer and money saver! EcoFlow PowerInsight optimizes energy use and saves costs by smartly leveraging battery/solar power, grid feeding, battery timing, and device usage alerts.
Use the energy the way you like, as the PowerInsight allows users to customize their battery storage, charging limits, and device run times as need.
Smart device control, control your devices and run a smart, connected home
Whether you want to turn off all your lights when you leave or crank up the heating before you get home, do it all at the touch of a button. Using Matter support and smart plugs, control all the connected appliances around your home.
See what works with EcoFlow PowerInsight
Wi-Fi | Bluetooth | Matter
*Supported appliances will be added in the future.
EcoFlow Products
Third-party devices
- Smart Plugs: Shelly
- More to come: Tapo, Kasa
- Smart Meters: Shelly 3EM
- Thermostats: EcoBee, Google Nest
Matter
- Smart Lights
- Smart Plugs and Outlets
- Thermostats and Other Temperature Controllers
- More to come: Smart Locks, Contact Sensors
Temperature auto-adjustment, stay comfortable while saving energy
With a built-in indoor temperature sensor, PowerInsight adjusts your home's climate so it's always just right. By constantly monitoring the air temp, you're lowering energy use and your bills.
Be power-ready whenever severe weather strikes
Sends a storm warning 24 hours in advance. Fully auto-charges batteries in preparation. Optimizes energy use to extend battery backup time. Has an independent gateway that stays active even when the internet is down.
What's in the box
- EcoFlow PowerInsight
- Wall bracket
- Power Cable (USB-C to USB-C)
- Screw (4×30mm) *4 & Anchor (Ø6×27mm)*4
- Quick Start Guide & Warranty Card
Specifications:
| Brand | EcoFlow |
| Dimensions | 244.4mm*158.6mm*12.4mm (H*W*D) |
| Weight | Approx. 600g |
| Color | Black |
| Button | Power on/off |
| Size | 10.1 inch |
| Type | IPS |
| Resolution | 1280 x 800 pixels |
| Screen | 10-point multi touch |
| CPU | MT8168 |
| ROM | 16GB |
| RAM | 2GB |
| Battery | 3000mAh |
| Charging | 5V/2A charging, Pogo Pin charger |
| WLAN | 802.11 a/b/g/n/ac 2.4GHz, 5GHz |
| Bluetooth | Bluetooth 5.0 |
| Sensors |
Temperature and Humidity Sensor Ambient Light Sensor Proximity Sensor |
| Guides |
Frequently Asked Questions
1. Where can I place my EcoFlow PowerInsight?
There are two ways to place it: on the wall or on flat surfaces. 1. On the Wall: You can fix the bracket to the wall, and then place PowerInsight onto the bracket. (The bracket and the fixing screws required for installation are included in the installation list.) 2. On Flat Surfaces: Place it on a stand holder (not included in the box) like a tablet.
2. Does it support expandable memory card?
No.
3. How is it different from running the app on a tablet? Can I use a third-party tablet instead of PowerInsight?
It cannot be completely replaced. PowerInsight has the following advantages: 1. PowerInsight comes with a 10.1-inch screen and a customized information interface, allowing users to obtain key energy management information at a glance. The operation is simple, with fast mode/scene adjustment capabilities, and handy functions such as network configuration, device sharing, and service acquisition. 2. PowerInsight supports offline data storage. Even if there is no Internet connection, you can still view the connected device and store data normally. (LAN control function is currently under development.) 3. Automatic control and adjustment with several built-in sensors at your fingertips. 4. PowerInsight supports the Matter protocol, which allows you to connect more home smart devices.
4. Can one of the two Type-C ports of the bracket be used for output?
No, the Type-C port cannot be used for output.
5. Do I need to keep it plugged in?
The product has a built-in 3000mAh battery that provides a battery life of over 3 hours.
6. Does it support smart voice?
No.
7. What EcoFlow products can it be used with?
Currently it supports EcoFlow PowerOcean (three-phase), EcoFlow PowerOcean DC Fit, EcoFlow Smart Home Panel 2, and EcoFlow DELTA Pro Ultra. More products will be supported in the future. Please stay updated by visiting our official website for the latest information.
8. What third-party products can it be used with?
The third-party Matter device categories that we plan to support include lighting, smart plugs/outlets, and HVAC devices. PowerInsight currently supports Shelly smart plugs and Ecobee thermostats. More products will be supported in the future. Please stay updated by visiting our official website for the latest information.
9. Does it support the simultaneous use of multiple sets of PowerInsight?
PowerInsight supports multiple logins with one account, with no upper limit.
10. Can I update firmware for connected products using PowerInsight?
Currently not available.
11. Can I remotely control the power on and off of products using PowerInsight?
Currently not available.
12. Are there any sensors built into it?
Yes, it is equipped with 3 types of built-in sensors for temperature and humidity sensing, ambient light sensing, and proximity sensing. It can detect ambient temperature/light and execute corresponding strategies, and also detect if someone is near the device to determine whether to automatically wake up the screen.
13. Does it support LAN connection and control?
Currently not available.
14. What is Matter?
Matter is a relatively new communication protocol used in smart home devices. Matter offers significant advantages in interoperability, simplicity, security, compatibility, and scalability.
15. How to add Matter devices to the EcoFlow ecosystem?
The steps are as follows: 1. Bind PowerInsight and EcoFlow app. Click [Settings] > [Matter] > [Bind Matter] on PowerInsight. The QR code will be displayed on the screen. Then click [+] > [Scan] on EcoFlow app to scan the QR code on the PowerInsight screen to complete the binding. 2. Add Matter devices to EcoFlow app. Use EcoFlow app to scan the QR code of the Matter device to complete the connection.
16. Can I use EcoFlow app to scan the Matter QR code of EcoFlow Smart Plug to add this device?
No. To add an EcoFlow Smart Plug, please click [+] > [Add Device] in EcoFlow app to complete the addition. This method can obtain more device data and intelligent services than adding by scanning the Matter QR code.
17. What are the requirements for the mobile phone and the Wi-Fi connection to PowerInsight when adding Matter devices?
1. When adding a Matter device, the mobile phone needs to be connected to a 2.4G Wi-Fi band. 2. When the mobile phone and PowerInsight's [Matter network] are connected to a dual-band Wi-Fi, routers from some manufacturers may not support adding Matter devices. If you encounter failure to add a device under a dual-band router, you can change the connection to a 2.4G band router and try again.
18. How many Matter devices can be added to one account?
Currently, up to 16 devices are supported to be added to one account, and we plan to add more in the future.
Thank you for visiting and shopping at Mini Split Systems Direct. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders made before 2:00 PM EST are processed within 2-3 business days. Items ordered on weekends (Saturday or Sunday) start to process and ship as early as the following business day.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
We offer standard free shipping via UPS Ground, FedEx Ground, and Freight for all orders in the United States. We do not currently ship to international locations.
| Destination | Shipping method | Processing Time | Estimated Delivery Time | Shipment cost |
| United States | Free Shipping |
2 - 3 business days | 3 - 7 days | Free |
Delivery delays can occasionally occur.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Mini Split Systems Direct is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages & Missing Items
Please inspect all packages for damaged or missing items before accepting your shipment. If any of the items are missing or appear to have any type of damage; Mark the Receipt Damaged and/or missing (write which items are missing, or damaged and describe the damage).
Only refuse the items that are damaged, keep and sign for the items that are in good condition and be sure to notate the items that are being refused for damages clearly on the delivery receipt. You must contact our Customer Service Department at info@minisplitsystemsdirect.com to report which product(s) were missing and/or refused for damages and which product(s) were accepted at the time of delivery. After our Shipping Department receives confirmation from the Freight LTL Company we will promptly ship out the replacement product(s) to you.
Although Mini Split Systems Direct is NOT responsible for shipping damage, if your item(s) do arrive damaged, please send photos to info@minisplitsystemsdirect.com and we can assist with filing a claim against the shipping carrier to cover the cost of damages.
Any damages or missing items have to be noted on the delivery receipt prior to signing for and accepting your shipment in order to file a claim. Do not let the delivery driver rush you. It is your right to inspect each and every item.
Pre-Orders, Backorders, and Out-of-Stock Items:
Mini Split Systems Direct is dedicated to sourcing any item you may need and getting it to you as quickly as possible. Any items that are out of stock, or available for Pre-Order will be noted on the product page. You are welcome to place an order for Pre-Order items, backorder items, and for items that are out of stock, and will ship them the second they become available from the manufacturer, ensuring you get the item before anyone else. If you have questions about lead times, please refer to the product page or contact us at info@minisplitsystemsdirect.com or give a call or text at 1-800-315-4345
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.
All returns are subject to a 15% restocking fee, and the purchaser is responsible for the cost of return shipping.
To start a return, you can contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345. If your return is accepted, we will either schedule a pickup or send you a return shipping label, as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
You can always contact us for any return questions at info@minisplitsystemsdirect.com, or call us at 1-800-315-4345.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. A 15% restocking fee and the cost of return shipping will be deducted from the refund. Please allow up to 10 business days for your bank or credit card company to process and post the refund to your account. If you have any questions regarding your refund, please contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345.
Cancellations
All orders canceled after 24 hours are subject to a 5% administration fee, If your order has not been shipped yet, this is the only fee you will incur. This is a fee that covers administrative and personnel fees.
If your order has been shipped, you will not be charged a 5% administration fee, the standard return procedures will apply and you will be responsible for the cost of return shipping, and a 15% restocking fee will be ducted from your refund. Refunds will only be issued to the original payment method that you used when placing your order.
Damages and issues
Please inspect all packages for damaged or missing items before accepting your shipment. If any of the items are missing or appear to have any type of damage; Mark the Receipt Damaged and/or missing (write which items are missing, or damaged and describe the damage).
Only refuse the items that are damaged, keep and sign for the items that are in good condition and be sure to notate the items that are being refused for damages clearly on the delivery receipt. You must contact our Customer Service Department at info@minisplitsystemsdirect.com to report which product(s) were missing and/or refused for damages and which product(s) were accepted at the time of delivery. After our Shipping Department receives confirmation from the Freight LTL Company we will promptly ship out the replacement product(s) to you.
Although Mini Split Systems Direct is NOT responsible for shipping damage, if your item(s) do arrive damaged, please send photos to info@minisplitsystemsdirect.com and we can assist with filing a claim against the shipping carrier to cover the cost of damages.
Any damages or missing items have to be noted on the delivery receipt prior to signing for and accepting your shipment in order to file a claim. Do not let the delivery driver rush you. It is your right to inspect each and every item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have (see return process above), and once the return is accepted, make a separate purchase for the new item.
Our goal is to consistently provide the best pricing in the marketplace online and we work very diligently to do so. If you happen to see another online shop that offers a lower price than us within six months of your date please let us know and we’ll be happy to refund the difference on your original payment method. Moreover, because we are consistently working with our suppliers to get better rates we know that you can feel very comfortable and confident that you are seeing the best prices that can be provided for the products listed on our site.
Moving forward if you find the same item that we carry on another website that has a lower price please submit that to us within six months of your purchase date and we will refund you the difference.
If it is a case of seeing a lower price on another website and we need to send a partial refund simply email us the link to the exact product and brand from our site and also the link from our competitors site so we can inspect the pricing. Again this needs to be within six months from the date of your order and we will review your submission and apply a credit if necessary.
Our Price Match Policy has some limitations:
- The item must have already been purchased from our site prior to asking for this to be reviewed and submitted.
- This does not include rebate programs or specific retailer programs such as buy three get one free type offers or any combination such as that are not eligible.
- The item will need to be in stock from the competitors site that you’re submitting the information from.
- The competitor must be an online store, they may not have a retail location, warehouse, showroom, or physical location.
- The website cannot be a wholesaler, liquidator, distributor, or auction website. Examples are eBay, Liquadation.com, Via Trading, Overstock, Wayfair, Amazon, Home Depot, Lowes, etc.
- The competitor must also be someone who has been authorized by the supplier and/or manufacturer to resell the product you are inquiring about.
- The price match will include the product listing price, but will exclude any sales tax.
Can I add a discount code to my order post-purchase?
Unfortunately were unable to add a discount code to your order after you've checked out, but, were happy to provide you with discount for your next purchase.
Can I add items to my order?
Yes, please contact us a soon as possible if you need to make changes to your order and will send an invoice for the remaining amount due. Please note this may result in you receiving your order in multiple packages, and yes, you will receive a tracking number for each package.
Can I change or modify my order?
Yes, you can change or modify your order within the first 24 hours after placing your order, after that, it will depend on the status of your order. If you need to change or modify your order, please contact us as soon as possible at info@minisplitsystemsdirect.com. If your order has already been processed and shipped, then we may be unable to change or modify your order.
Can I place my order to be delivered outside the United States?
At this time we do not ship internationally, but please contact us we may be able to accommodate you.
How can I remove items from my order?
If you need to remove items from your order, please contact us at info@minisplitsystemsdirect.com within the first 24 hours after you placed your order. After 24 hours, you are subject to a 5% fee for the item that is cancelled to cover incurred credit card processing fees. If your order has not been shipped yet, this is the only fee you will incur.
If your order has been shipped, you will not be charged a 5% administration fee, the standard return procedures will apply and you will be responsible for the cost of return shipping, and a 15% restocking fee will be ducted from your refund. Refunds will only be issued to the original payment method that you used when placing your order. For more information, please see our return & refund policy here.
Do all the products you carry come with a warranty?
Yes, every product we carry includes a manufacturer warranty. If you need help with a warranty claim, please contact us at info@minisplitsystemsdirect.com and will help you resolve any issues you are experiencing with your product.
Do you have a storefront?
At this time we do not have a storefront, we're an online only Authorized Dealer for all the brand we carry. We do have plans to open a storefront in the future.
How do I check the status of my order?
After placing your order you'll receive a confirmation email, and after a Shipment Confirmation email once your order has shipped which will contain your tracking number(s). The tracking number will be active within 24 hours. If you have any other questions regarding the status of your order please contact us at info@minisplitsystemsdirect.com or message us by live chat.
How long is shipping and delivery?
All orders made before 2:00 PM EST are processed within 2 - 3 business days. Items ordered on weekends (Saturday or Sunday) start to process and ship as early as the following business day. Estimated delivery time is 3 - 7 days.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Who do you ship with?
We offer standard free shipping via UPS Ground, FedEx Ground, and Freight for all orders in the United States.
How long will it take to receive my refund?
Please allow up to 10 business days for your bank or credit card company to process and post the refund to your account. If you have any questions regarding your refund, please contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345.
What is your return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.
All returns are subject to a 15% restocking fee, and the purchaser is responsible for the cost of return shipping.
To start a return, you can contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345. If your return is accepted, we will either schedule a pickup or send you a return shipping label, as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted. Please see our full return & refund policy here.
What forms of payment do you accept?
We accept all credit cards, PayPal, Apple Pay, and you can pay in installments with Sezzle at checkout.
What should I do if my order is damaged or I'm missing items?
Please contact us within 48 hours of receiving your order at info@minisplitsystemsdirect.com and we'll resolve the issue ASAP.
What should I do if my order was marked as delivered but I haven't received it?
Although we cannot control what happens once your order leaves the warehouse and is in the hands of the shipping carrier, we will do everything we can to make sure you receive your order. If you have not received your order, please contact us at info@minisplitsystemsdirect.com with your order number, and provide us with any details that may help and rest assured, we will resolve the issue.
I’m having trouble tracking my order. What should I do?
If your order has just been shipped, please wait 24 hours for your tracking number to be updated properly with your latest tracking information. If after 24 hours your tracking information is not populating, please contact us at info@minisplitsystemsdirect.com and we will be more than happy to assist you.
Description
EcoFlow PowerInsight Home Energy Manager
Curious about your home's eco-friendliness? You'll find all the answers here! PowerInsight is a comprehensive energy dashboard that lets you easily view your home energy data in real-time, by day, month, or even year.
Features:
All-in-one home energy management system
- 10-Inch Touchscreen: clear visuals and intuitive control.
- Energy Data Tracking: view your home energy data in real-time, by day, month, and year.
- Home Device Control: control your home appliances with Smart Plugs & Matter.
- Multiple Modes: Eco Mode, Smart Mode, Storm Warning
- Temperature Auto-Adjustment: Auto-adjust the temperature to a more appropriate level with a built-in sensor.
See Solar power generation, Home energy consumption and its sources, and Remaining battery
PowerInsight is a comprehensive energy dashboard that lets you easily view your home energy data in real-time, by day, month, or even year.
Energy optimization, always find a better way to save energy and money
Meet your smart energy optimizer and money saver! EcoFlow PowerInsight optimizes energy use and saves costs by smartly leveraging battery/solar power, grid feeding, battery timing, and device usage alerts.
Use the energy the way you like, as the PowerInsight allows users to customize their battery storage, charging limits, and device run times as need.
Smart device control, control your devices and run a smart, connected home
Whether you want to turn off all your lights when you leave or crank up the heating before you get home, do it all at the touch of a button. Using Matter support and smart plugs, control all the connected appliances around your home.
See what works with EcoFlow PowerInsight
Wi-Fi | Bluetooth | Matter
*Supported appliances will be added in the future.
EcoFlow Products
Third-party devices
- Smart Plugs: Shelly
- More to come: Tapo, Kasa
- Smart Meters: Shelly 3EM
- Thermostats: EcoBee, Google Nest
Matter
- Smart Lights
- Smart Plugs and Outlets
- Thermostats and Other Temperature Controllers
- More to come: Smart Locks, Contact Sensors
Temperature auto-adjustment, stay comfortable while saving energy
With a built-in indoor temperature sensor, PowerInsight adjusts your home's climate so it's always just right. By constantly monitoring the air temp, you're lowering energy use and your bills.
Be power-ready whenever severe weather strikes
Sends a storm warning 24 hours in advance. Fully auto-charges batteries in preparation. Optimizes energy use to extend battery backup time. Has an independent gateway that stays active even when the internet is down.
What's in the box
- EcoFlow PowerInsight
- Wall bracket
- Power Cable (USB-C to USB-C)
- Screw (4×30mm) *4 & Anchor (Ø6×27mm)*4
- Quick Start Guide & Warranty Card
Specifications:
| Brand | EcoFlow |
| Dimensions | 244.4mm*158.6mm*12.4mm (H*W*D) |
| Weight | Approx. 600g |
| Color | Black |
| Button | Power on/off |
| Size | 10.1 inch |
| Type | IPS |
| Resolution | 1280 x 800 pixels |
| Screen | 10-point multi touch |
| CPU | MT8168 |
| ROM | 16GB |
| RAM | 2GB |
| Battery | 3000mAh |
| Charging | 5V/2A charging, Pogo Pin charger |
| WLAN | 802.11 a/b/g/n/ac 2.4GHz, 5GHz |
| Bluetooth | Bluetooth 5.0 |
| Sensors |
Temperature and Humidity Sensor Ambient Light Sensor Proximity Sensor |
| Guides |
Frequently Asked Questions
1. Where can I place my EcoFlow PowerInsight?
There are two ways to place it: on the wall or on flat surfaces. 1. On the Wall: You can fix the bracket to the wall, and then place PowerInsight onto the bracket. (The bracket and the fixing screws required for installation are included in the installation list.) 2. On Flat Surfaces: Place it on a stand holder (not included in the box) like a tablet.
2. Does it support expandable memory card?
No.
3. How is it different from running the app on a tablet? Can I use a third-party tablet instead of PowerInsight?
It cannot be completely replaced. PowerInsight has the following advantages: 1. PowerInsight comes with a 10.1-inch screen and a customized information interface, allowing users to obtain key energy management information at a glance. The operation is simple, with fast mode/scene adjustment capabilities, and handy functions such as network configuration, device sharing, and service acquisition. 2. PowerInsight supports offline data storage. Even if there is no Internet connection, you can still view the connected device and store data normally. (LAN control function is currently under development.) 3. Automatic control and adjustment with several built-in sensors at your fingertips. 4. PowerInsight supports the Matter protocol, which allows you to connect more home smart devices.
4. Can one of the two Type-C ports of the bracket be used for output?
No, the Type-C port cannot be used for output.
5. Do I need to keep it plugged in?
The product has a built-in 3000mAh battery that provides a battery life of over 3 hours.
6. Does it support smart voice?
No.
7. What EcoFlow products can it be used with?
Currently it supports EcoFlow PowerOcean (three-phase), EcoFlow PowerOcean DC Fit, EcoFlow Smart Home Panel 2, and EcoFlow DELTA Pro Ultra. More products will be supported in the future. Please stay updated by visiting our official website for the latest information.
8. What third-party products can it be used with?
The third-party Matter device categories that we plan to support include lighting, smart plugs/outlets, and HVAC devices. PowerInsight currently supports Shelly smart plugs and Ecobee thermostats. More products will be supported in the future. Please stay updated by visiting our official website for the latest information.
9. Does it support the simultaneous use of multiple sets of PowerInsight?
PowerInsight supports multiple logins with one account, with no upper limit.
10. Can I update firmware for connected products using PowerInsight?
Currently not available.
11. Can I remotely control the power on and off of products using PowerInsight?
Currently not available.
12. Are there any sensors built into it?
Yes, it is equipped with 3 types of built-in sensors for temperature and humidity sensing, ambient light sensing, and proximity sensing. It can detect ambient temperature/light and execute corresponding strategies, and also detect if someone is near the device to determine whether to automatically wake up the screen.
13. Does it support LAN connection and control?
Currently not available.
14. What is Matter?
Matter is a relatively new communication protocol used in smart home devices. Matter offers significant advantages in interoperability, simplicity, security, compatibility, and scalability.
15. How to add Matter devices to the EcoFlow ecosystem?
The steps are as follows: 1. Bind PowerInsight and EcoFlow app. Click [Settings] > [Matter] > [Bind Matter] on PowerInsight. The QR code will be displayed on the screen. Then click [+] > [Scan] on EcoFlow app to scan the QR code on the PowerInsight screen to complete the binding. 2. Add Matter devices to EcoFlow app. Use EcoFlow app to scan the QR code of the Matter device to complete the connection.
16. Can I use EcoFlow app to scan the Matter QR code of EcoFlow Smart Plug to add this device?
No. To add an EcoFlow Smart Plug, please click [+] > [Add Device] in EcoFlow app to complete the addition. This method can obtain more device data and intelligent services than adding by scanning the Matter QR code.
17. What are the requirements for the mobile phone and the Wi-Fi connection to PowerInsight when adding Matter devices?
1. When adding a Matter device, the mobile phone needs to be connected to a 2.4G Wi-Fi band. 2. When the mobile phone and PowerInsight's [Matter network] are connected to a dual-band Wi-Fi, routers from some manufacturers may not support adding Matter devices. If you encounter failure to add a device under a dual-band router, you can change the connection to a 2.4G band router and try again.
18. How many Matter devices can be added to one account?
Currently, up to 16 devices are supported to be added to one account, and we plan to add more in the future.
Shipping Policy
Thank you for visiting and shopping at Mini Split Systems Direct. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders made before 2:00 PM EST are processed within 2-3 business days. Items ordered on weekends (Saturday or Sunday) start to process and ship as early as the following business day.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
We offer standard free shipping via UPS Ground, FedEx Ground, and Freight for all orders in the United States. We do not currently ship to international locations.
| Destination | Shipping method | Processing Time | Estimated Delivery Time | Shipment cost |
| United States | Free Shipping |
2 - 3 business days | 3 - 7 days | Free |
Delivery delays can occasionally occur.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Mini Split Systems Direct is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages & Missing Items
Please inspect all packages for damaged or missing items before accepting your shipment. If any of the items are missing or appear to have any type of damage; Mark the Receipt Damaged and/or missing (write which items are missing, or damaged and describe the damage).
Only refuse the items that are damaged, keep and sign for the items that are in good condition and be sure to notate the items that are being refused for damages clearly on the delivery receipt. You must contact our Customer Service Department at info@minisplitsystemsdirect.com to report which product(s) were missing and/or refused for damages and which product(s) were accepted at the time of delivery. After our Shipping Department receives confirmation from the Freight LTL Company we will promptly ship out the replacement product(s) to you.
Although Mini Split Systems Direct is NOT responsible for shipping damage, if your item(s) do arrive damaged, please send photos to info@minisplitsystemsdirect.com and we can assist with filing a claim against the shipping carrier to cover the cost of damages.
Any damages or missing items have to be noted on the delivery receipt prior to signing for and accepting your shipment in order to file a claim. Do not let the delivery driver rush you. It is your right to inspect each and every item.
Pre-Orders, Backorders, and Out-of-Stock Items:
Mini Split Systems Direct is dedicated to sourcing any item you may need and getting it to you as quickly as possible. Any items that are out of stock, or available for Pre-Order will be noted on the product page. You are welcome to place an order for Pre-Order items, backorder items, and for items that are out of stock, and will ship them the second they become available from the manufacturer, ensuring you get the item before anyone else. If you have questions about lead times, please refer to the product page or contact us at info@minisplitsystemsdirect.com or give a call or text at 1-800-315-4345
Return and Refund Policy
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.
All returns are subject to a 15% restocking fee, and the purchaser is responsible for the cost of return shipping.
To start a return, you can contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345. If your return is accepted, we will either schedule a pickup or send you a return shipping label, as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
You can always contact us for any return questions at info@minisplitsystemsdirect.com, or call us at 1-800-315-4345.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. A 15% restocking fee and the cost of return shipping will be deducted from the refund. Please allow up to 10 business days for your bank or credit card company to process and post the refund to your account. If you have any questions regarding your refund, please contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345.
Cancellations
All orders canceled after 24 hours are subject to a 5% administration fee, If your order has not been shipped yet, this is the only fee you will incur. This is a fee that covers administrative and personnel fees.
If your order has been shipped, you will not be charged a 5% administration fee, the standard return procedures will apply and you will be responsible for the cost of return shipping, and a 15% restocking fee will be ducted from your refund. Refunds will only be issued to the original payment method that you used when placing your order.
Damages and issues
Please inspect all packages for damaged or missing items before accepting your shipment. If any of the items are missing or appear to have any type of damage; Mark the Receipt Damaged and/or missing (write which items are missing, or damaged and describe the damage).
Only refuse the items that are damaged, keep and sign for the items that are in good condition and be sure to notate the items that are being refused for damages clearly on the delivery receipt. You must contact our Customer Service Department at info@minisplitsystemsdirect.com to report which product(s) were missing and/or refused for damages and which product(s) were accepted at the time of delivery. After our Shipping Department receives confirmation from the Freight LTL Company we will promptly ship out the replacement product(s) to you.
Although Mini Split Systems Direct is NOT responsible for shipping damage, if your item(s) do arrive damaged, please send photos to info@minisplitsystemsdirect.com and we can assist with filing a claim against the shipping carrier to cover the cost of damages.
Any damages or missing items have to be noted on the delivery receipt prior to signing for and accepting your shipment in order to file a claim. Do not let the delivery driver rush you. It is your right to inspect each and every item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have (see return process above), and once the return is accepted, make a separate purchase for the new item.
Price Match Policy
Our goal is to consistently provide the best pricing in the marketplace online and we work very diligently to do so. If you happen to see another online shop that offers a lower price than us within six months of your date please let us know and we’ll be happy to refund the difference on your original payment method. Moreover, because we are consistently working with our suppliers to get better rates we know that you can feel very comfortable and confident that you are seeing the best prices that can be provided for the products listed on our site.
Moving forward if you find the same item that we carry on another website that has a lower price please submit that to us within six months of your purchase date and we will refund you the difference.
If it is a case of seeing a lower price on another website and we need to send a partial refund simply email us the link to the exact product and brand from our site and also the link from our competitors site so we can inspect the pricing. Again this needs to be within six months from the date of your order and we will review your submission and apply a credit if necessary.
Our Price Match Policy has some limitations:
- The item must have already been purchased from our site prior to asking for this to be reviewed and submitted.
- This does not include rebate programs or specific retailer programs such as buy three get one free type offers or any combination such as that are not eligible.
- The item will need to be in stock from the competitors site that you’re submitting the information from.
- The competitor must be an online store, they may not have a retail location, warehouse, showroom, or physical location.
- The website cannot be a wholesaler, liquidator, distributor, or auction website. Examples are eBay, Liquadation.com, Via Trading, Overstock, Wayfair, Amazon, Home Depot, Lowes, etc.
- The competitor must also be someone who has been authorized by the supplier and/or manufacturer to resell the product you are inquiring about.
- The price match will include the product listing price, but will exclude any sales tax.
FAQ
Can I add a discount code to my order post-purchase?
Unfortunately were unable to add a discount code to your order after you've checked out, but, were happy to provide you with discount for your next purchase.
Can I add items to my order?
Yes, please contact us a soon as possible if you need to make changes to your order and will send an invoice for the remaining amount due. Please note this may result in you receiving your order in multiple packages, and yes, you will receive a tracking number for each package.
Can I change or modify my order?
Yes, you can change or modify your order within the first 24 hours after placing your order, after that, it will depend on the status of your order. If you need to change or modify your order, please contact us as soon as possible at info@minisplitsystemsdirect.com. If your order has already been processed and shipped, then we may be unable to change or modify your order.
Can I place my order to be delivered outside the United States?
At this time we do not ship internationally, but please contact us we may be able to accommodate you.
How can I remove items from my order?
If you need to remove items from your order, please contact us at info@minisplitsystemsdirect.com within the first 24 hours after you placed your order. After 24 hours, you are subject to a 5% fee for the item that is cancelled to cover incurred credit card processing fees. If your order has not been shipped yet, this is the only fee you will incur.
If your order has been shipped, you will not be charged a 5% administration fee, the standard return procedures will apply and you will be responsible for the cost of return shipping, and a 15% restocking fee will be ducted from your refund. Refunds will only be issued to the original payment method that you used when placing your order. For more information, please see our return & refund policy here.
Do all the products you carry come with a warranty?
Yes, every product we carry includes a manufacturer warranty. If you need help with a warranty claim, please contact us at info@minisplitsystemsdirect.com and will help you resolve any issues you are experiencing with your product.
Do you have a storefront?
At this time we do not have a storefront, we're an online only Authorized Dealer for all the brand we carry. We do have plans to open a storefront in the future.
How do I check the status of my order?
After placing your order you'll receive a confirmation email, and after a Shipment Confirmation email once your order has shipped which will contain your tracking number(s). The tracking number will be active within 24 hours. If you have any other questions regarding the status of your order please contact us at info@minisplitsystemsdirect.com or message us by live chat.
How long is shipping and delivery?
All orders made before 2:00 PM EST are processed within 2 - 3 business days. Items ordered on weekends (Saturday or Sunday) start to process and ship as early as the following business day. Estimated delivery time is 3 - 7 days.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Who do you ship with?
We offer standard free shipping via UPS Ground, FedEx Ground, and Freight for all orders in the United States.
How long will it take to receive my refund?
Please allow up to 10 business days for your bank or credit card company to process and post the refund to your account. If you have any questions regarding your refund, please contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345.
What is your return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.
All returns are subject to a 15% restocking fee, and the purchaser is responsible for the cost of return shipping.
To start a return, you can contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345. If your return is accepted, we will either schedule a pickup or send you a return shipping label, as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted. Please see our full return & refund policy here.
What forms of payment do you accept?
We accept all credit cards, PayPal, Apple Pay, and you can pay in installments with Sezzle at checkout.
What should I do if my order is damaged or I'm missing items?
Please contact us within 48 hours of receiving your order at info@minisplitsystemsdirect.com and we'll resolve the issue ASAP.
What should I do if my order was marked as delivered but I haven't received it?
Although we cannot control what happens once your order leaves the warehouse and is in the hands of the shipping carrier, we will do everything we can to make sure you receive your order. If you have not received your order, please contact us at info@minisplitsystemsdirect.com with your order number, and provide us with any details that may help and rest assured, we will resolve the issue.
I’m having trouble tracking my order. What should I do?
If your order has just been shipped, please wait 24 hours for your tracking number to be updated properly with your latest tracking information. If after 24 hours your tracking information is not populating, please contact us at info@minisplitsystemsdirect.com and we will be more than happy to assist you.
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Let customers speak for us
Very well thought out product. I turned this from an upflow unit to a downflow with a 10kw heat strip. The air handler unit was a perfect fit from my old one (35 year old Lennox) so I didn’t have to do any sheet metal work which was nice. I used the 25 ft diy lineset which I was impressed with the no kink lineset. Made it much easier to make bends without kinking. Hooking up the lineset to the A coil and condenser was a breeze. I was impressed with the design, they put a lot of work into making this an install friendly unit. Their technical support was very knowledgeable. I’ve only been able to run the heat pump, the unit has very good air flow. If they were a little bit cheaper on their gas furnace units I would start putting these in my rentals.
I was pleased to find this kit for my heat pump replacement project. I’ve never done any ductwork, so was reluctant, but was pleasantly amazed at the finished job using this kit. The secret is to first do layout drawings for what you need, then factor in the overlaps, and then double check before you start cutting.
Order came very quick, 3 day and damage free. I installed the unit and it’s working great.
Four years ago I paid $12,000 to replace my AC central unit for my home 8100 ft.² , the unit doesn’t work in every room so I decided to buy eight Mr. cool units and place them around my home. My home has never been so comfortable, cool in the summer and warm in the winter and I live in Utah and it gets below 28° and Mr. cool still warms the rooms that I needs. Thousand percent satisfied
Efficient, quiet, wifi controls, what’s not to like
Very nice product made life a lot better
Efficient, quiet, wifi controls, what’s not to like
This unit surpassed every expectation I had. I researched mini splits for a year. (Barn rehab) I talked to people that have them and read a ton of reviews. I was told it is all about customer service. I got someone on the phone while my heating and cooling guy was standing right there.☆☆☆☆☆!! Then he made the simple connections and turned it on. I am in complete awe. Within 5 minutes the area was warming. I bought 24,000 btu for my 1000sqft area and it is outstanding. Now I will wait to see how efficient it is on electric. Fingers crossed. I would highly recommend this unit!!
Purchased 24KBtu unit for a 14x65 2Br Mobile Home. Relatively straightforward installation, but not for everyone. I made a dumb mistake in wiring between the indoor unit and outdoor, resulting in an error, so I called Mini Split Systems Direct up and we got it resolved. Purchased a vacuum pump, gauges, and line set covers from Mini Split Systems Direct to complete the project.
It has worked great since I rectified my wiring mistake. It's only been in heat mode (Jan in NC), and generates impressive heat and airflow at next to zero noise. The condenser unit outside is also very quiet. Time will tell on the reliability and efficiency, but everything I've seen thus far makes me optimistic.
Pretty quiet and compact unit, managed to DIY install 3 ton myself including ductwork, custom plenums and new electrical / drainage / thermostat wiring in 3 full weekends. Quick connect lineset made this possible (no vacuum or soldering needed!) Seems to be pretty efficient so far (northern california climate)
I take pride in my work and feel confident that my install was done better then hiring an HVAC company. I know many in that profession get their feelings hurt when you bring up doing it yourself. Was quoted $9k for system replacement and I was able to do for less than $4k. This is not for your average DYI person as custom duct work and electrical upgrades will likely be needed. I had about 31 hours into this replacement. That includes tarring out, pouring concrete pad, custom duct work, electrical upgrades, and system calibration. If your line set length is going to be close I recommend going up a size. I had planned to have about 6ft extra but due to line hookup locations I had just the right amount.
I had to call Mini Split Systems Direct support to ask about my thermostat compatibility and they were helpful.
I'm very happy with the results of this unit. The ac works amazingly well compared to the older carrier air conditioner. The lines were very hard to bend without damage and I would suggest have a line-set with elbows where needed installed. The unit is very quiet and worked with my Nest Thermostat.
The item was shipped quickly and arrived ahead of schedule. Unfortunately, after unpacking I noticed some damage on the outdoor condensing unit. This was a little concerning because I had to install it pretty quickly in order to get the air back on. I contacted. Mini Split Systems Direct and they got back with me within a few hours. I sent them some photos and a description and they took care of it immediately. The new part was shipped free of charge and arrived. Just a couple of days later.
Everything has been installed and working perfectly, I’m very pleased with both the product and Mini Split Systems Direct for fixing an issue that they may not have even created. so often you have people passing the buck, but they took care of me and I thank them for that. I would not hesitate to order from them again.
As for the Mr. cool unit and line set, it did take two people to install it and a little bit of troubleshooting with the thermostat, but it is working perfectly now for the last couple of weeks even in quite hot weather. The inside unit is extremely quiet, I used it to replace an old air conditioner which was much louder.
Time will tell if the annual energy consumption/cost goes down and how long it will last, but the workmanship seems to be very high-quality.
I've done AC work in the past but not at this level. This DIY kit made it easier as the lines were already charged, and no vacuum needed. My challenge was removing an old 3-ton Rheem propane gas-pack (see pic) which was R-22 and installed in the mid 80's in my 1792 farmhouse.
It took weeks to complete because of the ductwork that needed to be removed from the crawlspace and I had to fabricate ductwork including the air handler now located in the house (see pic).
I waited right before summer to do this job and have lots of pics and info on the Levi Creecy website.
living in NC our winters are not terrible, so I did not buy the heat pump model and opted for the heat kit.
My old unit was 3 tons and ran on a 50 amp breaker, now runs on a 35 amp, This Mr. Cool is very quite in comparison, AC Outputs are very impressive. Yes, my electric bill went down this summer.
My SENSI smart thermostat had to be rewired and reprogramed however I'm not missing any functions/features.
Using this guy to exhaust a laser engraver. It's got a quiet turn and can really move a bunch of air. So far it's been great.
What customers think about the store
Customers generally had positive experiences with this store, praising the quality of products, reasonable prices, efficient delivery, and helpful customer service. Many found the systems easy to install themselves with the guidance provided, though some prefe...