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MRCOOL® 5th Gen DIY Multi-Zone Series 12,000 BTU 23.9 SEER2 2-Zone Ductless Mini Split Air Conditioner and Heat Pump 6K + 6K

SKU: DIY-MULTI3-18HP230D-O / DIY-06-HP-WMAH-230D25-O / DIY-06-HP-WMAH-230D25-O
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MRCOOL® 5th Gen DIY Multi-Zone Series 12,000 BTU 23.9 SEER2 2-Zone Ductless Mini Split Air Conditioner and Heat Pump 6K + 6K

MRCOOL® Series heat pump is the only ductless mini-split system on the market specifically designed for amateur installation. No special tools or training are necessary to install this high-efficiency heat pump.

  • Quick Connect: With MRCOOL®'s patented, simple quick connect lines you'll be able to install your MRCOOL® DIY® without needing specialized training or expensive tools. Accurately pre-charged with R-454B refrigerant, and no vacuum required, the MRCOOL® DIY line sets are fully ready to install right out the box!
  • Smartphone App: Control your MRCOOL® DIY® anywhere with your Apple or Android smart device and an internet connection.
  • DIYPRO® Armored Cable: Future-proof your investment with the included DIYPro® cable, eliminating the need for electrical conduit.
  • Leakage detection: In the unlikely event the MRCOOL® DIY® detects low coolant, an alarm will sound to alert you to the problem. This will prevent damage to the compressor while you maintain high air comfort.
  • Low ambient cooling: Keep cool in 5° weather - This feature makes the MRCOOL® DIY® the ideal system for server rooms, greenhouses, and any other application that requires cooling all year.
  • Optimized for comfort in all conditions: MRCOOL® DIY® units go beyond seasonal adaptability, delivering tailored comfort even in the most challenging climates. From extreme cold to sweltering heat, their innovative design ensures consistent and efficient operation, allowing you to create the perfect indoor environment regardless of external conditions.
  • Comfort in the cold: The MRCOOL® DIY® can heat even when temperatures drop below freezing, being able to provide warmth even when it's -13° F outside.
  • Louver Position Memory: The air handler's horizontal louver will automatically reset to the same position that was set the last time the unit was powered on.
  • Corrosion Resistant: Live on the coast? Don't worry, our condenser features Gold Fin® condensers built to resist long term corrosion.
  • Digital Assistant Ready: The MRCOOL® Smart HVAC Controller® Module and App fully support Google Assistant & Amazon Alexa out of the box.
  • Follow Me® Function: Keep the included remote close by, and MRCOOL DIY® will track the air temperature around you to ensure maximum comfort.
  • Auto Restart: Power outage? No worries…the MRCOOL® DIY® auto restart will have the unit running again in no time.
  • Sleep mode: We made Sleep Mode easy to program. This saves you money and lets you and your family sleep a little easier.
  • Energy Star Certified: Going above and beyond for efficiency while maintaining optimum performance and reliability, the 9K, 12K, 18K, and 24K models are Energy Star Certified.
  • Best warranty in the business: The 5th Gen DIY® units offer an optional Limited Lifetime Compressor Warranty, providing longer lasting protection for your system than any competing brand. See rules and restrictions here.

 

MRCOOL® 18k DIY 5th Generation 3 Zone Multi-Zone Mini-Split Condenser 230v - DIY-MULTI3-18HP230D-O

We are thrilled to announce our new 5th Generation MRCOOL® DIY® 18k BTU Multi-Zone Ductless Mini Split Condenser, which is the best and most convenient way to get comfortable. You won’t need the services of an HVAC professional to install this unit, because it’s do-it-yourself! Achieving a SEER2 rating of 23.9 and an HSPF2-4 rating of 10, you can rest easy knowing this unit will help you save money as you chill. This condenser can also support up to three air handlers, meaning it can heat and cool three rooms that are a combined 750 square feet in size, making it a perfect option if you have spare bedrooms in need of heating and cooling. What makes this system different is our patented pre-charged Quick Connect® line sets filled with R-454B, an incredibly efficient and eco-friendly refrigerant. This switch from the previous refrigerant makes the system even more efficient and sustainable than before. The design of these innovative line sets allow you to install the system yourself, saving you time and money. This condenser is more than just a heating and cooling unit. When operating as a system, you will be able to experience total customization with the unit’s wealth of features. For example, you can integrate your system with Amazon Alexa or Google Home through the Smart HVAC app, allowing you to control your system with your voice and monitor its operation with the touch of a button. You can also set schedules, temperature ranges, and mode of operation through the app. The power of comfort is in your hands with this system. In the unlikely event that something happens to the system, we’ve got you covered. The DIY® series comes with one of the best warranties in the industry - a 7 year compressor warranty, a 5 year parts warranty, and a Limited Lifetime Replacement warranty with enrollment in the MRCOOL® Care Program. Give yourself the best comfort with the DIY®.

Features

  • Intertek listed 5031495
  • Easy DIY installation
  • Future-proof your investment with the included DIYPro® cable, eliminating the need for electrical conduit.
  • Keep the included remote close by, and MRCOOL DIY®'s Follow Me® function will track the air temperature around you to ensure maximum comfort.
  • The MRCOOL® Smart HVAC Controller® Module and App fully support Google Assistant & Amazon Alexa out of the box.


MRCOOL® 6k DIY 5th Generation Multi Zone Mini-Split Air Handler 230v - DIY-06-HP-WMAH-230D25-O

Check out the new 5th Generation MRCOOL® DIY® 6K BTU Ductless Heat Pump Single Zone Mini-Split Air Handler! Designed for an easy and hassle-free installation, this system requires no special tools or prior experience and effectively heats or cools spaces up to 200 sq. ft. The pre-charged 25-foot DIY® QuickConnect® line set, which is pre-charged with R-454B refrigerant, eliminates the need for vacuuming, making installation faster, easier, and more cost-effective. The included DIYPRO® cable removes the need for electrical conduit, offering added durability against the outdoor elements and wildlife. Control is effortless with multiple options, including the wireless remote, the SmartHVAC app for Apple and Android devices, and hands-free voice commands via Amazon Alexa and Google Assistant. The Gold Fin® Condenser provides superior corrosion resistance for coastal homes, ensuring long-lasting performance in harsh conditions. Designed for both comfort and efficiency, the system's wireless remote features the innovative Follow Me function, which allows the air handler to adjust airflow temperature based on the remote's location, maintaining consistent comfort throughout the room. Additionally, Dry Mode helps reduce humidity by acting as a dehumidifier, removing excess condensation. Backed by an industry-leading warranty—including a limited lifetime warranty, a 7-year compressor warranty, and a 5-year parts warranty—the 5th Generation MRCOOL® DIY® 6K BTU Ductless Heat Pump Single Zone Mini-Split Air Handler is built for lasting reliability. Enjoy advanced technology, simple installation, and year-round comfort with confidence.

Features:

  • Intertek listed 5031495
  • Easy DIY installation
  • Future-proof your investment with the included DIYPro® cable, eliminating the need for electrical conduit.
  • Keep the included remote close by, and MRCOOL DIY®'s Follow Me® function will track the air temperature around you to ensure maximum comfort.
  • The MRCOOL® Smart HVAC Controller® Module and App fully support Google Assistant & Amazon Alexa out of the box.

This bundle includes:

  • 1x MRCOOL® 18k DIY 5th Generation 3 Zone Multi-Zone Mini-Split Condenser 230v - DIY-MULTI3-18HP230D-O
  • 2x MRCOOL® 6k DIY 5th Generation Multi Zone Mini-Split Air Handler 230v - DIY-06-HP-WMAH-230D25-O
  • All accessories needed for a full installation

    Condenser Specifications:

    BRAND MRCOOL
    SERIES

    DIY 5th gen Multi-Zone Mini-splits

    MODEL

    DIY-MULTI3-18HP230D-O

    GTIN 00840255587617
    UPC 840255587617
    SEER2 23.9
    EER2 13

    HSPF2-4

    10

    HSPF2-5

    7.8
    TONNAGE 1.5
    COOLING CAPACITY (BTU)
    18000 BTU
    HEATING CAPACITY (BTU)
    18000 BTU
    VOLTAGE

    208/230

    PHASE 1
    CYCLE 60 Hz
    MAX FUSE BREAKER (A)
    20
    MIN CIRCUIT AMPACITY (A)
    16
    COLOR White
    ZONE CAPACITY
    3
    REFRIGERANT TYPE

    R-454B

    REFRIGERANT VOLUME (OZ)

    61.73

    DECIBEL RATING (DBA)
    60
    INVERTER DC

    LINE SET LENGTH

    25

    MAX LINESET LENGTH (FT)

    172.2
    LIQUID LINE SIZE
    1/4
    SUCTION LINE SIZE
    3/8
    COMPRESSOR MOTOR TYPE
    Rotary

    AUXILIARY HEATER INCLUDED

    No

    AUXILIARY HEATER AVAILABLE

    No
    FAN ONLY OPTION Yes
    QUITE MODE Yes
    AUTO COOL Yes
    WIFI COMPATIBILITY
    Yes
    APP COMPATIBILITY
    Yes
    WORKS WITH IOS
    Yes
    WORKS WITH ANDROID
    Yes

    UL LISTED

    Yes

    ETL LISTED

    Yes

    ENERGY STAR CERTIFIED

    Yes

    AHRI CERTIFIED

    Yes
    REGISTERED WARRANTY

    Extended Limited Lifetime*

    BASE PARTS WARRANTY
    5-years
    BASE COMPRESSOR WARRANTY
    7-years

    HAS BATTERIES

    Yes
    CONTAINS ELECTRONICS
    Yes
    CONTAINS CHEMICALS
    Yes
    CONTAINS AEROSOL
    Yes
    CONTAINS COMPRESSED GAS
    Yes
    PROPOSITION 65 WARNING
    Yes
    NET DEPTH (IN)
    13.46
    NET HEIGHT (IN)
    26.5
    NET WIDTH (IN)
    35.04
    NET WEIGHT (LBS)
    101.63
    GROSS DEPTH (IN)
    17.24
    GROSS HEIGHT (IN)
    29.53
    GROSS WIDTH (IN)
    40.55
    GROSS WEIGHT (LBS)
    109.57
    RESOURCES


    6K Air Handler Specifications:

    BRAND

    MRCOOL

    SERIES

    DIY 5th gen Multi-Zone Mini-splits

    MODEL

    DIY-06-HP-WMAH-230D25-O

    GTIN 00840255587013
    UPC 840255587013
    VOLTAGE

    208/230

    PHASE 1
    CYCLE 60 Hz

    MOUNT TYPE

    Wall
    COLOR White
    MAX COVERAGE AREA

    200 sqft

    OSCILLATION Yes

    FILTER TYPE

    Reusable

    AUXILIARY HEATER INCLUDED

    No

    AUXILIARY HEATER AVAILABLE

    No
    FAN ONLY OPTION
    Yes
    QUIET MODE
    Yes
    AUTO COOL
    Yes
    WIFI COMPATIBILITY
    Yes
    APP COMPATIBILITY
    Yes
    WORKS WITH IOS
    Yes
    WORKS WITH ANDROID
    Yes
    REMOTE CONTROL INCLUDED
    Yes
    UL LISTED Yes
    ETL LISTED Yes

    AHRI CERTIFIED

    Yes
    REGISTERED WARRANTY

    Extended Limited Lifetime*

    BASE PARTS WARRANTY
    5 years
    BASE COMPRESSOR WARRANTY
    7 years
    HAS BATTERIES
    Yes
    CONTAINS ELECTRONICS
    Yes
    CONTAINS CHEMICALS
    Yes
    CONTAINS AEROSOL
    Yes
    CONTAINS COMPRESSED GAS
    Yes
    PROPOSITION 65 WARNING
    Yes
    NET DEPTH
    7.44 in
    NET HEIGHT
    11.69 in
    NET WIDTH
    31.57 in
    NET WEIGHT
    24.47 lbs
    GROSS DEPTH
    16.34 in
    GROSS HEIGHT
    14.37 in
    GROSS WIDTH
    36.02 in
    GROSS WEIGHT
    35.05 lbs
    RESOURCES

    Beginner’s Guide to Choosing the Right Size BTU HVAC System

    If you’re new to HVAC (Heating, Ventilation, and Air Conditioning) systems, selecting the right size BTU (British Thermal Unit) system can seem daunting. This guide will break down the process into simple steps.

    1. What is BTU?

    • Definition: BTU measures the amount of energy needed to heat or cool a space. More BTUs mean more heating or cooling power.

    2. Why Size Matters

    • An undersized system will struggle to heat or cool your home, leading to discomfort.
    • An oversized system will cycle on and off too frequently, wasting energy and causing wear and tear.

    3. Measure Your Space

    • Find Your Square Footage:
      • Measure the length and width of each room.
      • Multiply the length by the width for each room, then add them up for the total square footage.
    • Example:
      • Living Room: 15 ft x 20 ft = 300 sq. ft.
      • Bedroom: 10 ft x 12 ft = 120 sq. ft.
      • Total = 300 + 120 = 420 sq. ft.

    4. General BTU Guidelines

    • A rough estimate is 20 BTUs per square foot.
    • Example: For 420 sq. ft.: 420 sq. ft. × 20 BTUs/sq. ft. = 8,400 BTUs 

    5. Adjusting BTU Calculations Based on Specific Factors

    When determining the right BTU size for your HVAC system, it's important to consider various factors that can affect your heating and cooling needs. Here’s a more detailed breakdown:

    - Ceiling Height

    • Standard Ceiling (8 feet): The basic BTU calculation (20 BTUs per square foot) works well.
    • Higher Ceilings: For ceilings taller than 8 feet, you’ll need to increase the BTU calculation. A common rule of thumb is to add about 10% for each additional foot of height.
      • Example: If you have a 10-foot ceiling in a 400 sq. ft. room:
        • Base BTUs: 400×20=8,000400 \times 20 = 8,000
        • Increase for height: 8,000×10%=8008,000 \times 10\% = 800
        • Total BTUs Needed: 8,8008,800

    - Insulation Quality

    • Well-Insulated Homes: If your home has good insulation, you can stick with the basic BTU calculation.
    • Average Insulation: If your home has average insulation, consider adding 10% to your BTU needs.
    • Poor Insulation: For homes with poor insulation, you may need to add 20% or more. Check for drafts, gaps, or insufficient insulation in walls and attics.
      • Example: If your calculated BTUs are 10,000 and you have poor insulation:
        • Increase by 20%: 10,000×20%=2,00010,000 \times 20\% = 2,000
        • Total BTUs Needed: 12,00012,000

    - Windows

    • Standard Windows: If you have standard double-pane windows, the basic BTU estimate should suffice.
    • Large or Single-Pane Windows: If you have large windows or single-pane windows (which are less efficient), add extra BTUs:
      • For each large window, add 500-1,000 BTUs.
      • For single-pane windows, consider adding 10-20% to your BTU needs.
      • Example: If your home requires 10,000 BTUs and you have two large windows:
        • Add 1,000 BTUs per window: 2×1,000=2,0002 \times 1,000 = 2,000
        • Total BTUs Needed: 12,00012,000

    - Climate Zone

    • Hot Climates: If you live in a region with extreme heat, consider increasing your BTUs by 10-20%.
    • Cold Climates: In very cold areas, you might also need to add 10-20% for heating.
    • Mild Climates: For areas with mild weather, the basic calculation should suffice.
      • Example: If your calculated BTUs are 10,000 and you live in a hot climate:
        • Increase by 15%: 10,000×15%=1,50010,000 \times 15\% = 1,500
        • Total BTUs Needed: 11,50011,500

    - Occupancy

    • General Rule: Each additional person beyond the first two generates about 600 BTUs of heat.
    • Frequent Guests or Large Families: If you regularly have guests or a large family, factor in the additional heat.
      • Example: If your home is sized for 10,000 BTUs and you expect 4 additional occupants:
        • Add 3×600=1,8003 \times 600 = 1,800 BTUs.
        • Total BTUs Needed: 11,80011,800

    6. Consult Professionals

    • It’s a good idea to consult an HVAC professional for an accurate assessment. They can perform a detailed analysis (often called a Manual J calculation) to determine the exact BTUs needed based on your home’s specifics.

      We've also left a chart below to help you determine the right size BTU for your home or business using the above guide.

       

      Square Footage BTU Capacity
      How many BTUs for 100 square feet? 2,000 BTU
      How many BTUs for 200 square feet? 4,000 BTU
      How many BTUs for 300 square feet? 6,000 BTU
      How many BTUs for 400 square feet? 8,000 BTU
      How many BTUs for 500 square feet? 10,000 BTU
      How many BTUs for 600 square feet? 12,000 BTU
      How many BTUs for 700 square feet? 14,000 BTU
      How many BTUs for 800 square feet? 16,000 BTU
      How many BTUs for 900 square feet? 18,000 BTU
      How many BTUs for 1000 square feet? 20,000 BTU
      How many BTUs for 1100 square feet? 22,000 BTU
      How many BTUs for 1200 square feet? 24,000 BTU
      How many BTUs for 1300 square feet? 26,000 BTU
      How many BTUs for 1400 square feet? 28,000 BTU
      How many BTUs for 1500 square feet? 30,000 BTU
      How many BTUs for 1600 square feet? 32,000 BTU
      How many BTUs for 1700 square feet? 34,000 BTU
      How many BTUs for 1800 square feet? 36,000 BTU
      How many BTUs for 1900 square feet? 38,000 BTU
      How many BTUs for 2000 square feet? 40,000 BTU
      How many BTUs for 2500 square feet? 50,000 BTU
      How many BTUs for 3000 square feet? 60,000 BTU

      Thank you for visiting and shopping at Mini Split Systems Direct. Following are the terms and conditions that constitute our Shipping Policy.

      Domestic Shipping Policy

      Shipment processing time

      All orders made before 2:00 PM EST are processed within 2-3 business days. Items ordered on weekends (Saturday or Sunday) start to process and ship as early as the following business day.

      If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

      Shipping rates & delivery estimates

      We offer standard free shipping via UPS Ground, FedEx Ground, and Freight for all orders in the United States. We do not currently ship to international locations. 

      Destination Shipping method Processing Time Estimated Delivery Time Shipment cost
      United States Free Shipping
      2 - 3 business days 3 - 7 days Free


      Delivery delays can occasionally occur.

      Shipment confirmation & Order tracking

      You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

      Customs, Duties and Taxes

      Mini Split Systems Direct is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

      Damages & Missing Items

      Please inspect all packages for damaged or missing items before accepting your shipment. If any of the items are missing or appear to have any type of damage; Mark the Receipt Damaged and/or missing (write which items are missing, or damaged and describe the damage).


      Only refuse the items that are damaged, keep and sign for the items that are in good condition and be sure to notate the items that are being refused for damages clearly on the delivery receipt. You must contact our Customer Service Department at info@minisplitsystemsdirect.com to report which product(s) were missing and/or refused for damages and which product(s) were accepted at the time of delivery. After our Shipping Department receives confirmation from the Freight LTL Company we will promptly ship out the replacement product(s) to you.

      Although Mini Split Systems Direct is NOT responsible for shipping damage, if your item(s) do arrive damaged, please send photos to info@minisplitsystemsdirect.com  and we can assist with filing a claim against the shipping carrier to cover the cost of damages.

      Any damages or missing items have to be noted on the delivery receipt prior to signing for and accepting your shipment in order to file a claim. Do not let the delivery driver rush you. It is your right to inspect each and every item.

      Pre-Orders, Backorders, and Out-of-Stock Items:

      Mini Split Systems Direct is dedicated to sourcing any item you may need and getting it to you as quickly as possible. Any items that are out of stock, or available for Pre-Order will be noted on the product page. You are welcome to place an order for Pre-Order items, backorder items, and for items that are out of stock, and will ship them the second they become available from the manufacturer, ensuring you get the item before anyone else. If you have questions about lead times, please refer to the product page or contact us at info@minisplitsystemsdirect.com or give a call or text at 1-800-315-4345

      Returns

      We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

      To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.

      All returns are subject to a 15% restocking fee, and the purchaser is responsible for the cost of return shipping.

      To start a return, you can contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345. If your return is accepted, we will either schedule a pickup or send you a return shipping label, as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

      You can always contact us for any return questions at info@minisplitsystemsdirect.com, or call us at 1-800-315-4345.

      Refunds

      We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. A 15% restocking fee and the cost of return shipping will be deducted from the refundPlease allow up to 10 business days for your bank or credit card company to process and post the refund to your account. If you have any questions regarding your refund, please contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345.

      Cancellations

      All orders canceled after 24 hours are subject to a 5% administration fee, If your order has not been shipped yet, this is the only fee you will incur. This is a fee that covers administrative and personnel fees.

      If your order has been shipped, you will not be charged a 5% administration fee, the standard return procedures will apply and you will be responsible for the cost of return shipping, and a 15% restocking fee will be ducted from your refund. Refunds will only be issued to the original payment method that you used when placing your order.

      Damages and issues

      Please inspect all packages for damaged or missing items before accepting your shipment. If any of the items are missing or appear to have any type of damage; Mark the Receipt Damaged and/or missing (write which items are missing, or damaged and describe the damage).

      Only refuse the items that are damaged, keep and sign for the items that are in good condition and be sure to notate the items that are being refused for damages clearly on the delivery receipt. You must contact our Customer Service Department at info@minisplitsystemsdirect.com to report which product(s) were missing and/or refused for damages and which product(s) were accepted at the time of delivery. After our Shipping Department receives confirmation from the Freight LTL Company we will promptly ship out the replacement product(s) to you.

      Although Mini Split Systems Direct is NOT responsible for shipping damage, if your item(s) do arrive damaged, please send photos to info@minisplitsystemsdirect.com  and we can assist with filing a claim against the shipping carrier to cover the cost of damages.

      Any damages or missing items have to be noted on the delivery receipt prior to signing for and accepting your shipment in order to file a claim. Do not let the delivery driver rush you. It is your right to inspect each and every item. 

      Exchanges

      The fastest way to ensure you get what you want is to return the item you have (see return process above), and once the return is accepted, make a separate purchase for the new item.

      Our goal is to consistently provide the best pricing in the marketplace online and we work very diligently to do so. If you happen to see another online shop that offers a lower price than us within six months of your date please let us know and we’ll be happy to refund the difference on your original payment method. Moreover, because we are consistently working with our suppliers to get better rates we know that you can feel very comfortable and confident that you are seeing the best prices that can be provided for the products listed on our site.

      Moving forward if you find the same item that we carry on another website that has a lower price please submit that to us within six months of your purchase date and we will refund you the difference.

      If it is a case of seeing a lower price on another website and we need to send a partial refund simply email us the link to the exact product and brand from our site and also the link from our competitors site so we can inspect the pricing. Again this needs to be within six months from the date of your order and we will review your submission and apply a credit if necessary.

      Our Price Match Policy has some limitations:

      • The item must have already been purchased from our site prior to asking for this to be reviewed and submitted.
      • This does not include rebate programs or specific retailer programs such as buy three get one free type offers or any combination such as that are not eligible.
      • The item will need to be in stock from the competitors site that you’re submitting the information from.
      • The competitor must be an online store, they may not have a retail location, warehouse, showroom, or physical location.
      • The website cannot be a wholesaler, liquidator, distributor, or auction website. Examples are eBay, Liquadation.com, Via Trading, Overstock, Wayfair, Amazon, Home Depot, Lowes, etc.
      • The competitor must also be someone who has been authorized by the supplier and/or manufacturer to resell the product you are inquiring about.
      • The price match will include the product listing price, but will exclude any sales tax.

      Can I add a discount code to my order post-purchase?

      Unfortunately were unable to add a discount code to your order after you've checked out, but, were happy to provide you with discount for your next purchase.

      Can I add items to my order?

      Yes, please contact us a soon as possible if you need to make changes to your order and will send an invoice for the remaining amount due. Please note this may result in you receiving your order in multiple packages, and yes, you will receive a tracking number for each package.

      Can I change or modify my order?

      Yes, you can change or modify your order within the first 24 hours after placing your order, after that, it will depend on the status of your order. If you need to change or modify your order, please contact us as soon as possible at info@minisplitsystemsdirect.com. If your order has already been processed and shipped, then we may be unable to change or modify your order.

      Can I place my order to be delivered outside the United States?

      At this time we do not ship internationally, but please contact us we may be able to accommodate you.

      How can I remove items from my order?

      If you need to remove items from your order, please contact us at info@minisplitsystemsdirect.com within the first 24 hours after you placed your order. After 24 hours, you are subject to a 5% fee for the item that is cancelled to cover incurred credit card processing fees. If your order has not been shipped yet, this is the only fee you will incur.

      If your order has been shipped, you will not be charged a 5% administration fee, the standard return procedures will apply and you will be responsible for the cost of return shipping, and a 15% restocking fee will be ducted from your refund. Refunds will only be issued to the original payment method that you used when placing your order. For more information, please see our return & refund policy here.

      Do all the products you carry come with a warranty?

      Yes, every product we carry includes a manufacturer warranty. If you need help with a warranty claim, please contact us at info@minisplitsystemsdirect.com and will help you resolve any issues you are experiencing with your product.

      Do you have a storefront?

      At this time we do not have a storefront, we're an online only Authorized Dealer for all the brand we carry. We do have plans to open a storefront in the future.

      How do I check the status of my order?

      After placing your order you'll receive a confirmation email, and after a Shipment Confirmation email once your order has shipped which will contain your tracking number(s). The tracking number will be active within 24 hours. If you have any other questions regarding the status of your order please contact us at  info@minisplitsystemsdirect.com or message us by live chat.

      How long is shipping and delivery?

      All orders made before 2:00 PM EST are processed within 2 - 3 business days. Items ordered on weekends (Saturday or Sunday) start to process and ship as early as the following business day. Estimated delivery time is 3 - 7 days.

      If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

      Who do you ship with?

      We offer standard free shipping via UPS Ground, FedEx Ground, and Freight for all orders in the United States.

      How long will it take to receive my refund?

      Please allow up to 10 business days for your bank or credit card company to process and post the refund to your account. If you have any questions regarding your refund, please contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345.

      What is your return policy?

      We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

      To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.

      All returns are subject to a 15% restocking fee, and the purchaser is responsible for the cost of return shipping.

      To start a return, you can contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345. If your return is accepted, we will either schedule a pickup or send you a return shipping label, as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted. Please see our full return & refund policy here.

      What forms of payment do you accept?

      We accept all credit cards, PayPal, Apple Pay, and you can pay in installments with Sezzle at checkout.

      What should I do if my order is damaged or I'm missing items?

      Please contact us within 48 hours of receiving your order at info@minisplitsystemsdirect.com and we'll resolve the issue ASAP.

      What should I do if my order was marked as delivered but I haven't received it?

      Although we cannot control what happens once your order leaves the warehouse and is in the hands of the shipping carrier, we will do everything we can to make sure you receive your order. If you have not received your order, please contact us at info@minisplitsystemsdirect.com with your order number, and provide us with any details that may help and rest assured, we will resolve the issue.

      I’m having trouble tracking my order. What should I do?

      If your order has just been shipped, please wait 24 hours for your tracking number to be updated properly with your latest tracking information. If after 24 hours your tracking information is not populating, please contact us at info@minisplitsystemsdirect.com and we will be more than happy to assist you.

      Description

      MRCOOL® 5th Gen DIY Multi-Zone Series 12,000 BTU 23.9 SEER2 2-Zone Ductless Mini Split Air Conditioner and Heat Pump 6K + 6K

      MRCOOL® Series heat pump is the only ductless mini-split system on the market specifically designed for amateur installation. No special tools or training are necessary to install this high-efficiency heat pump.

      • Quick Connect: With MRCOOL®'s patented, simple quick connect lines you'll be able to install your MRCOOL® DIY® without needing specialized training or expensive tools. Accurately pre-charged with R-454B refrigerant, and no vacuum required, the MRCOOL® DIY line sets are fully ready to install right out the box!
      • Smartphone App: Control your MRCOOL® DIY® anywhere with your Apple or Android smart device and an internet connection.
      • DIYPRO® Armored Cable: Future-proof your investment with the included DIYPro® cable, eliminating the need for electrical conduit.
      • Leakage detection: In the unlikely event the MRCOOL® DIY® detects low coolant, an alarm will sound to alert you to the problem. This will prevent damage to the compressor while you maintain high air comfort.
      • Low ambient cooling: Keep cool in 5° weather - This feature makes the MRCOOL® DIY® the ideal system for server rooms, greenhouses, and any other application that requires cooling all year.
      • Optimized for comfort in all conditions: MRCOOL® DIY® units go beyond seasonal adaptability, delivering tailored comfort even in the most challenging climates. From extreme cold to sweltering heat, their innovative design ensures consistent and efficient operation, allowing you to create the perfect indoor environment regardless of external conditions.
      • Comfort in the cold: The MRCOOL® DIY® can heat even when temperatures drop below freezing, being able to provide warmth even when it's -13° F outside.
      • Louver Position Memory: The air handler's horizontal louver will automatically reset to the same position that was set the last time the unit was powered on.
      • Corrosion Resistant: Live on the coast? Don't worry, our condenser features Gold Fin® condensers built to resist long term corrosion.
      • Digital Assistant Ready: The MRCOOL® Smart HVAC Controller® Module and App fully support Google Assistant & Amazon Alexa out of the box.
      • Follow Me® Function: Keep the included remote close by, and MRCOOL DIY® will track the air temperature around you to ensure maximum comfort.
      • Auto Restart: Power outage? No worries…the MRCOOL® DIY® auto restart will have the unit running again in no time.
      • Sleep mode: We made Sleep Mode easy to program. This saves you money and lets you and your family sleep a little easier.
      • Energy Star Certified: Going above and beyond for efficiency while maintaining optimum performance and reliability, the 9K, 12K, 18K, and 24K models are Energy Star Certified.
      • Best warranty in the business: The 5th Gen DIY® units offer an optional Limited Lifetime Compressor Warranty, providing longer lasting protection for your system than any competing brand. See rules and restrictions here.

       

      MRCOOL® 18k DIY 5th Generation 3 Zone Multi-Zone Mini-Split Condenser 230v - DIY-MULTI3-18HP230D-O

      We are thrilled to announce our new 5th Generation MRCOOL® DIY® 18k BTU Multi-Zone Ductless Mini Split Condenser, which is the best and most convenient way to get comfortable. You won’t need the services of an HVAC professional to install this unit, because it’s do-it-yourself! Achieving a SEER2 rating of 23.9 and an HSPF2-4 rating of 10, you can rest easy knowing this unit will help you save money as you chill. This condenser can also support up to three air handlers, meaning it can heat and cool three rooms that are a combined 750 square feet in size, making it a perfect option if you have spare bedrooms in need of heating and cooling. What makes this system different is our patented pre-charged Quick Connect® line sets filled with R-454B, an incredibly efficient and eco-friendly refrigerant. This switch from the previous refrigerant makes the system even more efficient and sustainable than before. The design of these innovative line sets allow you to install the system yourself, saving you time and money. This condenser is more than just a heating and cooling unit. When operating as a system, you will be able to experience total customization with the unit’s wealth of features. For example, you can integrate your system with Amazon Alexa or Google Home through the Smart HVAC app, allowing you to control your system with your voice and monitor its operation with the touch of a button. You can also set schedules, temperature ranges, and mode of operation through the app. The power of comfort is in your hands with this system. In the unlikely event that something happens to the system, we’ve got you covered. The DIY® series comes with one of the best warranties in the industry - a 7 year compressor warranty, a 5 year parts warranty, and a Limited Lifetime Replacement warranty with enrollment in the MRCOOL® Care Program. Give yourself the best comfort with the DIY®.

      Features

      • Intertek listed 5031495
      • Easy DIY installation
      • Future-proof your investment with the included DIYPro® cable, eliminating the need for electrical conduit.
      • Keep the included remote close by, and MRCOOL DIY®'s Follow Me® function will track the air temperature around you to ensure maximum comfort.
      • The MRCOOL® Smart HVAC Controller® Module and App fully support Google Assistant & Amazon Alexa out of the box.


      MRCOOL® 6k DIY 5th Generation Multi Zone Mini-Split Air Handler 230v - DIY-06-HP-WMAH-230D25-O

      Check out the new 5th Generation MRCOOL® DIY® 6K BTU Ductless Heat Pump Single Zone Mini-Split Air Handler! Designed for an easy and hassle-free installation, this system requires no special tools or prior experience and effectively heats or cools spaces up to 200 sq. ft. The pre-charged 25-foot DIY® QuickConnect® line set, which is pre-charged with R-454B refrigerant, eliminates the need for vacuuming, making installation faster, easier, and more cost-effective. The included DIYPRO® cable removes the need for electrical conduit, offering added durability against the outdoor elements and wildlife. Control is effortless with multiple options, including the wireless remote, the SmartHVAC app for Apple and Android devices, and hands-free voice commands via Amazon Alexa and Google Assistant. The Gold Fin® Condenser provides superior corrosion resistance for coastal homes, ensuring long-lasting performance in harsh conditions. Designed for both comfort and efficiency, the system's wireless remote features the innovative Follow Me function, which allows the air handler to adjust airflow temperature based on the remote's location, maintaining consistent comfort throughout the room. Additionally, Dry Mode helps reduce humidity by acting as a dehumidifier, removing excess condensation. Backed by an industry-leading warranty—including a limited lifetime warranty, a 7-year compressor warranty, and a 5-year parts warranty—the 5th Generation MRCOOL® DIY® 6K BTU Ductless Heat Pump Single Zone Mini-Split Air Handler is built for lasting reliability. Enjoy advanced technology, simple installation, and year-round comfort with confidence.

      Features:

      • Intertek listed 5031495
      • Easy DIY installation
      • Future-proof your investment with the included DIYPro® cable, eliminating the need for electrical conduit.
      • Keep the included remote close by, and MRCOOL DIY®'s Follow Me® function will track the air temperature around you to ensure maximum comfort.
      • The MRCOOL® Smart HVAC Controller® Module and App fully support Google Assistant & Amazon Alexa out of the box.

      This bundle includes:

      • 1x MRCOOL® 18k DIY 5th Generation 3 Zone Multi-Zone Mini-Split Condenser 230v - DIY-MULTI3-18HP230D-O
      • 2x MRCOOL® 6k DIY 5th Generation Multi Zone Mini-Split Air Handler 230v - DIY-06-HP-WMAH-230D25-O
      • All accessories needed for a full installation

        Condenser Specifications:

        BRAND MRCOOL
        SERIES

        DIY 5th gen Multi-Zone Mini-splits

        MODEL

        DIY-MULTI3-18HP230D-O

        GTIN 00840255587617
        UPC 840255587617
        SEER2 23.9
        EER2 13

        HSPF2-4

        10

        HSPF2-5

        7.8
        TONNAGE 1.5
        COOLING CAPACITY (BTU)
        18000 BTU
        HEATING CAPACITY (BTU)
        18000 BTU
        VOLTAGE

        208/230

        PHASE 1
        CYCLE 60 Hz
        MAX FUSE BREAKER (A)
        20
        MIN CIRCUIT AMPACITY (A)
        16
        COLOR White
        ZONE CAPACITY
        3
        REFRIGERANT TYPE

        R-454B

        REFRIGERANT VOLUME (OZ)

        61.73

        DECIBEL RATING (DBA)
        60
        INVERTER DC

        LINE SET LENGTH

        25

        MAX LINESET LENGTH (FT)

        172.2
        LIQUID LINE SIZE
        1/4
        SUCTION LINE SIZE
        3/8
        COMPRESSOR MOTOR TYPE
        Rotary

        AUXILIARY HEATER INCLUDED

        No

        AUXILIARY HEATER AVAILABLE

        No
        FAN ONLY OPTION Yes
        QUITE MODE Yes
        AUTO COOL Yes
        WIFI COMPATIBILITY
        Yes
        APP COMPATIBILITY
        Yes
        WORKS WITH IOS
        Yes
        WORKS WITH ANDROID
        Yes

        UL LISTED

        Yes

        ETL LISTED

        Yes

        ENERGY STAR CERTIFIED

        Yes

        AHRI CERTIFIED

        Yes
        REGISTERED WARRANTY

        Extended Limited Lifetime*

        BASE PARTS WARRANTY
        5-years
        BASE COMPRESSOR WARRANTY
        7-years

        HAS BATTERIES

        Yes
        CONTAINS ELECTRONICS
        Yes
        CONTAINS CHEMICALS
        Yes
        CONTAINS AEROSOL
        Yes
        CONTAINS COMPRESSED GAS
        Yes
        PROPOSITION 65 WARNING
        Yes
        NET DEPTH (IN)
        13.46
        NET HEIGHT (IN)
        26.5
        NET WIDTH (IN)
        35.04
        NET WEIGHT (LBS)
        101.63
        GROSS DEPTH (IN)
        17.24
        GROSS HEIGHT (IN)
        29.53
        GROSS WIDTH (IN)
        40.55
        GROSS WEIGHT (LBS)
        109.57
        RESOURCES


        6K Air Handler Specifications:

        BRAND

        MRCOOL

        SERIES

        DIY 5th gen Multi-Zone Mini-splits

        MODEL

        DIY-06-HP-WMAH-230D25-O

        GTIN 00840255587013
        UPC 840255587013
        VOLTAGE

        208/230

        PHASE 1
        CYCLE 60 Hz

        MOUNT TYPE

        Wall
        COLOR White
        MAX COVERAGE AREA

        200 sqft

        OSCILLATION Yes

        FILTER TYPE

        Reusable

        AUXILIARY HEATER INCLUDED

        No

        AUXILIARY HEATER AVAILABLE

        No
        FAN ONLY OPTION
        Yes
        QUIET MODE
        Yes
        AUTO COOL
        Yes
        WIFI COMPATIBILITY
        Yes
        APP COMPATIBILITY
        Yes
        WORKS WITH IOS
        Yes
        WORKS WITH ANDROID
        Yes
        REMOTE CONTROL INCLUDED
        Yes
        UL LISTED Yes
        ETL LISTED Yes

        AHRI CERTIFIED

        Yes
        REGISTERED WARRANTY

        Extended Limited Lifetime*

        BASE PARTS WARRANTY
        5 years
        BASE COMPRESSOR WARRANTY
        7 years
        HAS BATTERIES
        Yes
        CONTAINS ELECTRONICS
        Yes
        CONTAINS CHEMICALS
        Yes
        CONTAINS AEROSOL
        Yes
        CONTAINS COMPRESSED GAS
        Yes
        PROPOSITION 65 WARNING
        Yes
        NET DEPTH
        7.44 in
        NET HEIGHT
        11.69 in
        NET WIDTH
        31.57 in
        NET WEIGHT
        24.47 lbs
        GROSS DEPTH
        16.34 in
        GROSS HEIGHT
        14.37 in
        GROSS WIDTH
        36.02 in
        GROSS WEIGHT
        35.05 lbs
        RESOURCES

        Size your System

        Beginner’s Guide to Choosing the Right Size BTU HVAC System

        If you’re new to HVAC (Heating, Ventilation, and Air Conditioning) systems, selecting the right size BTU (British Thermal Unit) system can seem daunting. This guide will break down the process into simple steps.

        1. What is BTU?

        • Definition: BTU measures the amount of energy needed to heat or cool a space. More BTUs mean more heating or cooling power.

        2. Why Size Matters

        • An undersized system will struggle to heat or cool your home, leading to discomfort.
        • An oversized system will cycle on and off too frequently, wasting energy and causing wear and tear.

        3. Measure Your Space

        • Find Your Square Footage:
          • Measure the length and width of each room.
          • Multiply the length by the width for each room, then add them up for the total square footage.
        • Example:
          • Living Room: 15 ft x 20 ft = 300 sq. ft.
          • Bedroom: 10 ft x 12 ft = 120 sq. ft.
          • Total = 300 + 120 = 420 sq. ft.

        4. General BTU Guidelines

        • A rough estimate is 20 BTUs per square foot.
        • Example: For 420 sq. ft.: 420 sq. ft. × 20 BTUs/sq. ft. = 8,400 BTUs 

        5. Adjusting BTU Calculations Based on Specific Factors

        When determining the right BTU size for your HVAC system, it's important to consider various factors that can affect your heating and cooling needs. Here’s a more detailed breakdown:

        - Ceiling Height

        • Standard Ceiling (8 feet): The basic BTU calculation (20 BTUs per square foot) works well.
        • Higher Ceilings: For ceilings taller than 8 feet, you’ll need to increase the BTU calculation. A common rule of thumb is to add about 10% for each additional foot of height.
          • Example: If you have a 10-foot ceiling in a 400 sq. ft. room:
            • Base BTUs: 400×20=8,000400 \times 20 = 8,000
            • Increase for height: 8,000×10%=8008,000 \times 10\% = 800
            • Total BTUs Needed: 8,8008,800

        - Insulation Quality

        • Well-Insulated Homes: If your home has good insulation, you can stick with the basic BTU calculation.
        • Average Insulation: If your home has average insulation, consider adding 10% to your BTU needs.
        • Poor Insulation: For homes with poor insulation, you may need to add 20% or more. Check for drafts, gaps, or insufficient insulation in walls and attics.
          • Example: If your calculated BTUs are 10,000 and you have poor insulation:
            • Increase by 20%: 10,000×20%=2,00010,000 \times 20\% = 2,000
            • Total BTUs Needed: 12,00012,000

        - Windows

        • Standard Windows: If you have standard double-pane windows, the basic BTU estimate should suffice.
        • Large or Single-Pane Windows: If you have large windows or single-pane windows (which are less efficient), add extra BTUs:
          • For each large window, add 500-1,000 BTUs.
          • For single-pane windows, consider adding 10-20% to your BTU needs.
          • Example: If your home requires 10,000 BTUs and you have two large windows:
            • Add 1,000 BTUs per window: 2×1,000=2,0002 \times 1,000 = 2,000
            • Total BTUs Needed: 12,00012,000

        - Climate Zone

        • Hot Climates: If you live in a region with extreme heat, consider increasing your BTUs by 10-20%.
        • Cold Climates: In very cold areas, you might also need to add 10-20% for heating.
        • Mild Climates: For areas with mild weather, the basic calculation should suffice.
          • Example: If your calculated BTUs are 10,000 and you live in a hot climate:
            • Increase by 15%: 10,000×15%=1,50010,000 \times 15\% = 1,500
            • Total BTUs Needed: 11,50011,500

        - Occupancy

        • General Rule: Each additional person beyond the first two generates about 600 BTUs of heat.
        • Frequent Guests or Large Families: If you regularly have guests or a large family, factor in the additional heat.
          • Example: If your home is sized for 10,000 BTUs and you expect 4 additional occupants:
            • Add 3×600=1,8003 \times 600 = 1,800 BTUs.
            • Total BTUs Needed: 11,80011,800

        6. Consult Professionals

        • It’s a good idea to consult an HVAC professional for an accurate assessment. They can perform a detailed analysis (often called a Manual J calculation) to determine the exact BTUs needed based on your home’s specifics.

          We've also left a chart below to help you determine the right size BTU for your home or business using the above guide.

           

          Square Footage BTU Capacity
          How many BTUs for 100 square feet? 2,000 BTU
          How many BTUs for 200 square feet? 4,000 BTU
          How many BTUs for 300 square feet? 6,000 BTU
          How many BTUs for 400 square feet? 8,000 BTU
          How many BTUs for 500 square feet? 10,000 BTU
          How many BTUs for 600 square feet? 12,000 BTU
          How many BTUs for 700 square feet? 14,000 BTU
          How many BTUs for 800 square feet? 16,000 BTU
          How many BTUs for 900 square feet? 18,000 BTU
          How many BTUs for 1000 square feet? 20,000 BTU
          How many BTUs for 1100 square feet? 22,000 BTU
          How many BTUs for 1200 square feet? 24,000 BTU
          How many BTUs for 1300 square feet? 26,000 BTU
          How many BTUs for 1400 square feet? 28,000 BTU
          How many BTUs for 1500 square feet? 30,000 BTU
          How many BTUs for 1600 square feet? 32,000 BTU
          How many BTUs for 1700 square feet? 34,000 BTU
          How many BTUs for 1800 square feet? 36,000 BTU
          How many BTUs for 1900 square feet? 38,000 BTU
          How many BTUs for 2000 square feet? 40,000 BTU
          How many BTUs for 2500 square feet? 50,000 BTU
          How many BTUs for 3000 square feet? 60,000 BTU

          Shipping Policy

          Thank you for visiting and shopping at Mini Split Systems Direct. Following are the terms and conditions that constitute our Shipping Policy.

          Domestic Shipping Policy

          Shipment processing time

          All orders made before 2:00 PM EST are processed within 2-3 business days. Items ordered on weekends (Saturday or Sunday) start to process and ship as early as the following business day.

          If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

          Shipping rates & delivery estimates

          We offer standard free shipping via UPS Ground, FedEx Ground, and Freight for all orders in the United States. We do not currently ship to international locations. 

          Destination Shipping method Processing Time Estimated Delivery Time Shipment cost
          United States Free Shipping
          2 - 3 business days 3 - 7 days Free


          Delivery delays can occasionally occur.

          Shipment confirmation & Order tracking

          You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

          Customs, Duties and Taxes

          Mini Split Systems Direct is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

          Damages & Missing Items

          Please inspect all packages for damaged or missing items before accepting your shipment. If any of the items are missing or appear to have any type of damage; Mark the Receipt Damaged and/or missing (write which items are missing, or damaged and describe the damage).


          Only refuse the items that are damaged, keep and sign for the items that are in good condition and be sure to notate the items that are being refused for damages clearly on the delivery receipt. You must contact our Customer Service Department at info@minisplitsystemsdirect.com to report which product(s) were missing and/or refused for damages and which product(s) were accepted at the time of delivery. After our Shipping Department receives confirmation from the Freight LTL Company we will promptly ship out the replacement product(s) to you.

          Although Mini Split Systems Direct is NOT responsible for shipping damage, if your item(s) do arrive damaged, please send photos to info@minisplitsystemsdirect.com  and we can assist with filing a claim against the shipping carrier to cover the cost of damages.

          Any damages or missing items have to be noted on the delivery receipt prior to signing for and accepting your shipment in order to file a claim. Do not let the delivery driver rush you. It is your right to inspect each and every item.

          Pre-Orders, Backorders, and Out-of-Stock Items:

          Mini Split Systems Direct is dedicated to sourcing any item you may need and getting it to you as quickly as possible. Any items that are out of stock, or available for Pre-Order will be noted on the product page. You are welcome to place an order for Pre-Order items, backorder items, and for items that are out of stock, and will ship them the second they become available from the manufacturer, ensuring you get the item before anyone else. If you have questions about lead times, please refer to the product page or contact us at info@minisplitsystemsdirect.com or give a call or text at 1-800-315-4345

          Return and Refund Policy

          Returns

          We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

          To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.

          All returns are subject to a 15% restocking fee, and the purchaser is responsible for the cost of return shipping.

          To start a return, you can contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345. If your return is accepted, we will either schedule a pickup or send you a return shipping label, as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

          You can always contact us for any return questions at info@minisplitsystemsdirect.com, or call us at 1-800-315-4345.

          Refunds

          We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. A 15% restocking fee and the cost of return shipping will be deducted from the refundPlease allow up to 10 business days for your bank or credit card company to process and post the refund to your account. If you have any questions regarding your refund, please contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345.

          Cancellations

          All orders canceled after 24 hours are subject to a 5% administration fee, If your order has not been shipped yet, this is the only fee you will incur. This is a fee that covers administrative and personnel fees.

          If your order has been shipped, you will not be charged a 5% administration fee, the standard return procedures will apply and you will be responsible for the cost of return shipping, and a 15% restocking fee will be ducted from your refund. Refunds will only be issued to the original payment method that you used when placing your order.

          Damages and issues

          Please inspect all packages for damaged or missing items before accepting your shipment. If any of the items are missing or appear to have any type of damage; Mark the Receipt Damaged and/or missing (write which items are missing, or damaged and describe the damage).

          Only refuse the items that are damaged, keep and sign for the items that are in good condition and be sure to notate the items that are being refused for damages clearly on the delivery receipt. You must contact our Customer Service Department at info@minisplitsystemsdirect.com to report which product(s) were missing and/or refused for damages and which product(s) were accepted at the time of delivery. After our Shipping Department receives confirmation from the Freight LTL Company we will promptly ship out the replacement product(s) to you.

          Although Mini Split Systems Direct is NOT responsible for shipping damage, if your item(s) do arrive damaged, please send photos to info@minisplitsystemsdirect.com  and we can assist with filing a claim against the shipping carrier to cover the cost of damages.

          Any damages or missing items have to be noted on the delivery receipt prior to signing for and accepting your shipment in order to file a claim. Do not let the delivery driver rush you. It is your right to inspect each and every item. 

          Exchanges

          The fastest way to ensure you get what you want is to return the item you have (see return process above), and once the return is accepted, make a separate purchase for the new item.

          Price Match Policy

          Our goal is to consistently provide the best pricing in the marketplace online and we work very diligently to do so. If you happen to see another online shop that offers a lower price than us within six months of your date please let us know and we’ll be happy to refund the difference on your original payment method. Moreover, because we are consistently working with our suppliers to get better rates we know that you can feel very comfortable and confident that you are seeing the best prices that can be provided for the products listed on our site.

          Moving forward if you find the same item that we carry on another website that has a lower price please submit that to us within six months of your purchase date and we will refund you the difference.

          If it is a case of seeing a lower price on another website and we need to send a partial refund simply email us the link to the exact product and brand from our site and also the link from our competitors site so we can inspect the pricing. Again this needs to be within six months from the date of your order and we will review your submission and apply a credit if necessary.

          Our Price Match Policy has some limitations:

          • The item must have already been purchased from our site prior to asking for this to be reviewed and submitted.
          • This does not include rebate programs or specific retailer programs such as buy three get one free type offers or any combination such as that are not eligible.
          • The item will need to be in stock from the competitors site that you’re submitting the information from.
          • The competitor must be an online store, they may not have a retail location, warehouse, showroom, or physical location.
          • The website cannot be a wholesaler, liquidator, distributor, or auction website. Examples are eBay, Liquadation.com, Via Trading, Overstock, Wayfair, Amazon, Home Depot, Lowes, etc.
          • The competitor must also be someone who has been authorized by the supplier and/or manufacturer to resell the product you are inquiring about.
          • The price match will include the product listing price, but will exclude any sales tax.

          FAQ

          Can I add a discount code to my order post-purchase?

          Unfortunately were unable to add a discount code to your order after you've checked out, but, were happy to provide you with discount for your next purchase.

          Can I add items to my order?

          Yes, please contact us a soon as possible if you need to make changes to your order and will send an invoice for the remaining amount due. Please note this may result in you receiving your order in multiple packages, and yes, you will receive a tracking number for each package.

          Can I change or modify my order?

          Yes, you can change or modify your order within the first 24 hours after placing your order, after that, it will depend on the status of your order. If you need to change or modify your order, please contact us as soon as possible at info@minisplitsystemsdirect.com. If your order has already been processed and shipped, then we may be unable to change or modify your order.

          Can I place my order to be delivered outside the United States?

          At this time we do not ship internationally, but please contact us we may be able to accommodate you.

          How can I remove items from my order?

          If you need to remove items from your order, please contact us at info@minisplitsystemsdirect.com within the first 24 hours after you placed your order. After 24 hours, you are subject to a 5% fee for the item that is cancelled to cover incurred credit card processing fees. If your order has not been shipped yet, this is the only fee you will incur.

          If your order has been shipped, you will not be charged a 5% administration fee, the standard return procedures will apply and you will be responsible for the cost of return shipping, and a 15% restocking fee will be ducted from your refund. Refunds will only be issued to the original payment method that you used when placing your order. For more information, please see our return & refund policy here.

          Do all the products you carry come with a warranty?

          Yes, every product we carry includes a manufacturer warranty. If you need help with a warranty claim, please contact us at info@minisplitsystemsdirect.com and will help you resolve any issues you are experiencing with your product.

          Do you have a storefront?

          At this time we do not have a storefront, we're an online only Authorized Dealer for all the brand we carry. We do have plans to open a storefront in the future.

          How do I check the status of my order?

          After placing your order you'll receive a confirmation email, and after a Shipment Confirmation email once your order has shipped which will contain your tracking number(s). The tracking number will be active within 24 hours. If you have any other questions regarding the status of your order please contact us at  info@minisplitsystemsdirect.com or message us by live chat.

          How long is shipping and delivery?

          All orders made before 2:00 PM EST are processed within 2 - 3 business days. Items ordered on weekends (Saturday or Sunday) start to process and ship as early as the following business day. Estimated delivery time is 3 - 7 days.

          If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

          Who do you ship with?

          We offer standard free shipping via UPS Ground, FedEx Ground, and Freight for all orders in the United States.

          How long will it take to receive my refund?

          Please allow up to 10 business days for your bank or credit card company to process and post the refund to your account. If you have any questions regarding your refund, please contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345.

          What is your return policy?

          We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

          To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.

          All returns are subject to a 15% restocking fee, and the purchaser is responsible for the cost of return shipping.

          To start a return, you can contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345. If your return is accepted, we will either schedule a pickup or send you a return shipping label, as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted. Please see our full return & refund policy here.

          What forms of payment do you accept?

          We accept all credit cards, PayPal, Apple Pay, and you can pay in installments with Sezzle at checkout.

          What should I do if my order is damaged or I'm missing items?

          Please contact us within 48 hours of receiving your order at info@minisplitsystemsdirect.com and we'll resolve the issue ASAP.

          What should I do if my order was marked as delivered but I haven't received it?

          Although we cannot control what happens once your order leaves the warehouse and is in the hands of the shipping carrier, we will do everything we can to make sure you receive your order. If you have not received your order, please contact us at info@minisplitsystemsdirect.com with your order number, and provide us with any details that may help and rest assured, we will resolve the issue.

          I’m having trouble tracking my order. What should I do?

          If your order has just been shipped, please wait 24 hours for your tracking number to be updated properly with your latest tracking information. If after 24 hours your tracking information is not populating, please contact us at info@minisplitsystemsdirect.com and we will be more than happy to assist you.

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