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MRCOOL® VersaPro 5 Ton 14.7 SEER2 Central Ducted DC Inverter Heat Pump Split System - Multiposition - MVP-60-HP-230-00

SKU: MVP-60-HP-230-00
Your Price:
$3,098.07 $4,182.39
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  • Free 10-Year Parts Warranty ($1000 Value)
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  • Free Lifetime Technical Support ($500 Value)
  • Free DiversiTech Condenser Mounting Pad ($139.99 Value)

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MRCOOL® VersaPro 5 Ton 14.7 SEER2 Central Ducted DC Inverter Heat Pump Split System - Multiposition - MVP-60-HP-230-00

In today’s world, achieving the perfect balance between comfort and affordability in our homes is a constant challenge. The search for the ideal HVAC system often feels like an uphill battle, plagued by inconsistent temperatures, high energy bills, and outdated technology. Enter the MRCOOL® VersaPro™ Central Ducted DC Inverter Heat Pump System – a true game-changer in the world of home comfort. With its innovative features, including its energy-efficient performance, versatile installation options, and affordable cost, this system sets a new standard for HVAC excellence.

The MRCOOL® Difference

MRCOOL® proudly stands as one of the leading innovators in the HVAC industry, integrating advanced technology into their systems to provide users with the best experience possible! Crafted with meticulous attention to detail and utilizing premium painted galvanized steel, this system is designed to withstand the test of time.

The VersaPro™ Central Ducted Heat Pump Split System delivers excellent efficiency specs with a SEER2 rating of up to 14.7 and an HSFP2-4 rating of up to 8.5. Driven by DC inverter technology, the system provides precise control over heating and cooling output by adjusting the compressor speed. By only consuming the necessary energy to maintain your desired indoor temperatures, the VersaPro™ minimizes waste and increases efficiency, resulting in long-term cost savings in your utility bills. Built to be durable, the VersaPro™ offers consistent performance over time, giving you peace of mind about your home’s comfort needs.

Flexible Installation Options

In the world of HVAC installations, setting up the VersaPro™ system is a seamless experience. Whether you need an upflow, downflow, or horizontal orientation on both sides, this system is equipped to meet all your heating and cooling needs. HVAC professionals will appreciate its compatibility with MRCOOL® pre-charged line sets, which facilitate quick and hassle-free connections. Plus, if you’re looking to add a heating kit for emergency backup, it’s as simple as integrating it into the setup.

Adding to its flexibility, the VersaPro™ stands out for its high static capabilities, making it the ideal choice for modular and manufactured homes. With its ability to handle increased airflow resistance, this system is a great fit even in environments where traditional HVAC systems may struggle. Whether outfitting a modular or manufactured home, the VersaPro™ delivers reliable heating and cooling, supplying comfort and efficiency for homeowners in any setting.

Smart Home Capabilities

Discover how the latest HVAC technology can elevate your home’s comfort with the VersaPro™ system’s seamless integration of a wired thermostat and a wireless remote, complete with the exclusive Follow Me™ function. This cutting-edge feature syncs your wireless remote to your system, acting as a customized thermostat wherever you go. The system’s temperature control automatically adapts its settings based on your location within your home, providing you with tailored comfort in every room, regardless of external conditions. Plus, its self-diagnostic capabilities add another layer of reassurance by quickly identifying and resolving any potential issues with the system. With the VersaPro™, you get personalized comfort, exceptional performance, and convenience all in one system.

Peace of Mind Maintenance and Warranty

The MRCOOL® VersaPro™ Central Ducted Heat Pump Split System offers an extensive 10-year warranty covering both parts and the compressor. This gives homeowners an extra layer of confidence, ensuring your investment is safeguarded for the long term. Additionally, the VersaPro™ is designed for easy maintenance with its easy-access removable filter and slide-out blower. With this assurance and convenient maintenance features, you can rest assured that your home comfort is in reliable hands, backed by MRCOOL®’s commitment to quality and customer satisfaction.

The VersaPro™ is an excellent solution for anyone looking to upgrade their home’s comfort or find a hybrid solution for their space. With its affordability, efficiency, and versatile installation options, it’s clear that the VersaPro™ is not just a system—it’s a testament to MRCOOL®’s dedication to delivering unparalleled comfort and peace of mind to homeowners. The MRCOOL® VersaPro™ is available now. Don’t wait—upgrade your home’s comfort today with the VersaPro™ Central Ducted Heat Pump Split System!

Features and Benefits:

  • Up to 14.7 SEER2 and 8.5 HSPF2-4
  • Variable Speed
  • High Static Capabilities, ideal for both modular and manufactured homes, providing reliable performance across various settings.
  • Gold Fin® Condenser, live on the coast? Don’t worry, the condenser is built to resist long term corrosion.
  • Multi-Positional, this unit is compatible with Upflow, counterflow and horizontal configurations.
  • R-410A Refrigerant 
  • Painted Galvanized Steel
  • Quiet Operation
  • Compact, Side Discharge Design
  • Slide-Out Blower
  • Wired Thermostat Included
  • Wireless Remote Included
  • Follow Me™ Function
  • Easy-Access Removable Filter
  • Modular Design
  • Self-Diagnostics
  • Easy Maintenance


5 Ton MRCOOL® VersaPro Central Ducted Condenser

Encountering discomfort within your own home can be immensely frustrating, particularly when confronted with the daunting costs and time requirements associated with upgrading an outdated HVAC system. Thankfully, the 5 Ton MRCOOL® VersaPro Central Ducted Heat Pump Condenser offers a solution to all your home comfort woes, providing superior year-round heating and cooling coupled with exceptional cost-effectiveness. This variable speed 60k unit boasts impressive specifications, including a SEER2 of 14.7 and HSPF4 of 8.5, ensuring peak effectiveness and efficiency. Designed to seamlessly integrate with the MRCOOL® VersaPro Central Ducted Air Handler, this pairing forms a quality system tailored for any household. Additionally, the incorporation of a DC inverter enhances performance while reducing utility expenses, making it an ideal replacement for outdated heating and cooling systems. Installation is made simple with the unit's compatibility with the No Vac® Quick Connect® Line Sets and coupler kits, enabling easy setup for HVAC professionals. Crafted for durability, the unit features a robust build and finish utilizing painted galvanized steel, ensuring long-term reliability. In addition, the compact, side-discharge design makes maintenance a breeze. With a 10-year parts and compressor warranty included, your investment is protected, providing peace of mind and hassle-free coverage from the moment of installation.


5 Ton MRCOOL® VersaPro Central Ducted Air Handler

The 5 Ton MRCOOL® VersaPro Central Ducted Air Handler offers a cost-effective solution for maintaining optimal indoor climate control throughout the year, providing efficient, quiet, and exceptional heating and cooling for any household. This air handler stands as a reliable upgrade from older and more expensive HVAC systems with a generous coverage area averaging 2500 square feet and an impressive SEER2 rating of 14.7. Crafted from robust painted galvanized steel, this air handler ensures durability, promising sustained performance over many years. Streamlining maintenance procedures, it features an easily accessible removable filter and a self-diagnostics panel, facilitating quick identification and resolution of potential issues. A notable feature is the installation versatility of the 5 Ton MRCOOL® VersaPro Central Ducted Air Handler, offering flexibility in various configurations such as upflow, downflow, and horizontal orientations on both sides. Thanks to its compatibility with the MRCOOL® No-Vac® precharged line set, installation becomes hassle-free, with each line set precharged with eco-friendly R-410A refrigerant, eliminating the need for additional vacuuming. Moreover, an optional heat kit is available for enhanced functionality. Equipped with a wireless remote featuring the innovative Follow Me function, this air handler automatically adjusts airflow temperature based on the remote's location within the room, ensuring consistent comfort regardless of your whereabouts. Additionally, a wired thermostat provides convenient and dependable temperature control in any space. Investing in the 5 Ton MRCOOL® VersaPro Central Ducted Air Handler offers the added assurance of a 10-year parts and compressor warranty from MRCOOL®, providing comprehensive coverage and peace of mind for homeowners.

What's Included:

  • 1x 5 Ton MRCOOL® VersaPro Central Ducted Condenser
  • 1x 5 Ton MRCOOL® VersaPro Central Ducted Air Handler
  • (Optional) No-Vac 3/8 - 3/4 Precharged Lineset
  • 1x MRCOOL® Wired Thermostat
  • 1x MRCOOL® Wireless Remote Control

Condenser Specifications:

BRAND MRCOOL
MODEL

MVP-60-HP-C-230-00

SERIES VersaPro
GTIN 00840255577526
UPC 840255577526
SEER2 14.7
EER2 8.8

HSPF2-4

8.5

HSPF2-5

6.7
CFM 4411.76
TONNAGE 5

COOLING CAPACITY (BTU)

57000

HEATING CAPACITY (BTU)

60000

VOLTAGE (V)

208-230

PHASE

1

CYCLE

60

MAX FUSE BREAKER (A)

60

MIN CIRCUIT AMPACITY (A)

34

REFRIGERANT TYPE

R410A

REFRIGERANT VOLUME (OZ)

172

DECIBEL RATING (DBA)

60

MAX LINE SET LENGTH (FT)

213.25

LIQUID LINE SIZE

3/8

SUCTION LINE SIZE

7/8

COMPRESSOR MOTOR TYPE

Rotary

CONDENSER FAN MOTOR RPM

900/850/650

APP COMPATIBILITY

Yes

AHRI CERTIFIED

Yes

BASE PARTS WARRANTY

10 years

BASE COMPRESSOR WARRANTY

10 years

CONTAINS ELECTRONICS

Yes

CONTAINS CHEMICALS

Yes

PROPOSITION 65 WARNING

Yes

NET DEPTH (IN)

16.34

NET HEIGHT (IN)

52.48

NET WIDTH (IN)

37.48

NET WEIGHT (LBS)

217.15

GROSS DEPTH (IN)

19.49

GROSS HEIGHT (IN)

57.48

GROSS WIDTH (IN)

43.11

GROSS WEIGHT (LBS)

248.46

RESOURCES


Air Handler Specifications

BRAND MRCOOL
MODEL

MVP-60-HP-MUAH-230-00

SERIES VersaPro
GTIN 00840255577588
UPC

840255577588

CFM

1805.88/1582.35/1358.82/1135.29

TONNAGE 5

VOLTAGE (V)

208-230

PHASE 1
CYCLE 60

MAX FUSE BREAKER (A)

15

MIN CIRCUIT AMPACITY (A)

9

RATED LOAD

7

DECIBEL RATING (DBA)

48

DECIBEL RATING LOW (DBA)

43.5

DECIBEL RATING HIGH (DBA)

52

MAX LINE SET LENGTH (FT)

213.25

LIQUID LINE SIZE

3/8

SUCTION LINE SIZE

7/8

APP COMPATIBILITY

Yes

AHRI CERTIFIED

Yes

BASE PARTS WARRANTY

10 years

BASE COMPRESSOR WARRANTY

10 years

CONTAINS ELECTRONICS

Yes

NET DEPTH (IN)

24.49

NET HEIGHT (IN)

52.99

NET WIDTH (IN)

21.02

NET WEIGHT (LBS)

164.02

GROSS DEPTH (IN)

26.77

GROSS HEIGHT (IN)

56.5

GROSS WIDTH (IN)

27.95

GROSS WEIGHT (LBS)

190.48

RESOURCES

Beginner’s Guide to Choosing the Right Size BTU HVAC System

If you’re new to HVAC (Heating, Ventilation, and Air Conditioning) systems, selecting the right size BTU (British Thermal Unit) system can seem daunting. This guide will break down the process into simple steps.

1. What is BTU?

  • Definition: BTU measures the amount of energy needed to heat or cool a space. More BTUs mean more heating or cooling power.

2. Why Size Matters

  • An undersized system will struggle to heat or cool your home, leading to discomfort.
  • An oversized system will cycle on and off too frequently, wasting energy and causing wear and tear.

3. Measure Your Space

  • Find Your Square Footage:
    • Measure the length and width of each room.
    • Multiply the length by the width for each room, then add them up for the total square footage.
  • Example:
    • Living Room: 15 ft x 20 ft = 300 sq. ft.
    • Bedroom: 10 ft x 12 ft = 120 sq. ft.
    • Total = 300 + 120 = 420 sq. ft.

4. General BTU Guidelines

  • A rough estimate is 20 BTUs per square foot.
  • Example: For 420 sq. ft.: 420 sq. ft. × 20 BTUs/sq. ft. = 8,400 BTUs 

5. Adjusting BTU Calculations Based on Specific Factors

When determining the right BTU size for your HVAC system, it's important to consider various factors that can affect your heating and cooling needs. Here’s a more detailed breakdown:

- Ceiling Height

  • Standard Ceiling (8 feet): The basic BTU calculation (20 BTUs per square foot) works well.
  • Higher Ceilings: For ceilings taller than 8 feet, you’ll need to increase the BTU calculation. A common rule of thumb is to add about 10% for each additional foot of height.
    • Example: If you have a 10-foot ceiling in a 400 sq. ft. room:
      • Base BTUs: 400×20=8,000400 \times 20 = 8,000
      • Increase for height: 8,000×10%=8008,000 \times 10\% = 800
      • Total BTUs Needed: 8,8008,800

- Insulation Quality

  • Well-Insulated Homes: If your home has good insulation, you can stick with the basic BTU calculation.
  • Average Insulation: If your home has average insulation, consider adding 10% to your BTU needs.
  • Poor Insulation: For homes with poor insulation, you may need to add 20% or more. Check for drafts, gaps, or insufficient insulation in walls and attics.
    • Example: If your calculated BTUs are 10,000 and you have poor insulation:
      • Increase by 20%: 10,000×20%=2,00010,000 \times 20\% = 2,000
      • Total BTUs Needed: 12,00012,000

- Windows

  • Standard Windows: If you have standard double-pane windows, the basic BTU estimate should suffice.
  • Large or Single-Pane Windows: If you have large windows or single-pane windows (which are less efficient), add extra BTUs:
    • For each large window, add 500-1,000 BTUs.
    • For single-pane windows, consider adding 10-20% to your BTU needs.
    • Example: If your home requires 10,000 BTUs and you have two large windows:
      • Add 1,000 BTUs per window: 2×1,000=2,0002 \times 1,000 = 2,000
      • Total BTUs Needed: 12,00012,000

- Climate Zone

  • Hot Climates: If you live in a region with extreme heat, consider increasing your BTUs by 10-20%.
  • Cold Climates: In very cold areas, you might also need to add 10-20% for heating.
  • Mild Climates: For areas with mild weather, the basic calculation should suffice.
    • Example: If your calculated BTUs are 10,000 and you live in a hot climate:
      • Increase by 15%: 10,000×15%=1,50010,000 \times 15\% = 1,500
      • Total BTUs Needed: 11,50011,500

- Occupancy

  • General Rule: Each additional person beyond the first two generates about 600 BTUs of heat.
  • Frequent Guests or Large Families: If you regularly have guests or a large family, factor in the additional heat.
    • Example: If your home is sized for 10,000 BTUs and you expect 4 additional occupants:
      • Add 3×600=1,8003 \times 600 = 1,800 BTUs.
      • Total BTUs Needed: 11,80011,800

6. Consult Professionals

  • It’s a good idea to consult an HVAC professional for an accurate assessment. They can perform a detailed analysis (often called a Manual J calculation) to determine the exact BTUs needed based on your home’s specifics.

    We've also left a chart below to help you determine the right size BTU for your home or business using the above guide.

     

    Square Footage BTU Capacity
    How many BTUs for 100 square feet? 2,000 BTU
    How many BTUs for 200 square feet? 4,000 BTU
    How many BTUs for 300 square feet? 6,000 BTU
    How many BTUs for 400 square feet? 8,000 BTU
    How many BTUs for 500 square feet? 10,000 BTU
    How many BTUs for 600 square feet? 12,000 BTU
    How many BTUs for 700 square feet? 14,000 BTU
    How many BTUs for 800 square feet? 16,000 BTU
    How many BTUs for 900 square feet? 18,000 BTU
    How many BTUs for 1000 square feet? 20,000 BTU
    How many BTUs for 1100 square feet? 22,000 BTU
    How many BTUs for 1200 square feet? 24,000 BTU
    How many BTUs for 1300 square feet? 26,000 BTU
    How many BTUs for 1400 square feet? 28,000 BTU
    How many BTUs for 1500 square feet? 30,000 BTU
    How many BTUs for 1600 square feet? 32,000 BTU
    How many BTUs for 1700 square feet? 34,000 BTU
    How many BTUs for 1800 square feet? 36,000 BTU
    How many BTUs for 1900 square feet? 38,000 BTU
    How many BTUs for 2000 square feet? 40,000 BTU
    How many BTUs for 2500 square feet? 50,000 BTU
    How many BTUs for 3000 square feet? 60,000 BTU

    Thank you for visiting and shopping at Mini Split Systems Direct. Following are the terms and conditions that constitute our Shipping Policy.

    Domestic Shipping Policy

    Shipment processing time

    All orders made before 2:00 PM EST are processed within 2-3 business days. Items ordered on weekends (Saturday or Sunday) start to process and ship as early as the following business day.

    If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

    Shipping rates & delivery estimates

    We offer standard free shipping via UPS Ground, FedEx Ground, and Freight for all orders in the United States. We do not currently ship to international locations. 

    Destination Shipping method Processing Time Estimated Delivery Time Shipment cost
    United States Free Shipping
    2 - 3 business days 3 - 7 days Free


    Delivery delays can occasionally occur.

    Shipment confirmation & Order tracking

    You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

    Customs, Duties and Taxes

    Mini Split Systems Direct is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

    Damages & Missing Items

    Please inspect all packages for damaged or missing items before accepting your shipment. If any of the items are missing or appear to have any type of damage; Mark the Receipt Damaged and/or missing (write which items are missing, or damaged and describe the damage).


    Only refuse the items that are damaged, keep and sign for the items that are in good condition and be sure to notate the items that are being refused for damages clearly on the delivery receipt. You must contact our Customer Service Department at info@minisplitsystemsdirect.com to report which product(s) were missing and/or refused for damages and which product(s) were accepted at the time of delivery. After our Shipping Department receives confirmation from the Freight LTL Company we will promptly ship out the replacement product(s) to you.

    Although Mini Split Systems Direct is NOT responsible for shipping damage, if your item(s) do arrive damaged, please send photos to info@minisplitsystemsdirect.com  and we can assist with filing a claim against the shipping carrier to cover the cost of damages.

    Any damages or missing items have to be noted on the delivery receipt prior to signing for and accepting your shipment in order to file a claim. Do not let the delivery driver rush you. It is your right to inspect each and every item.

    Pre-Orders, Backorders, and Out-of-Stock Items:

    Mini Split Systems Direct is dedicated to sourcing any item you may need and getting it to you as quickly as possible. Any items that are out of stock, or available for Pre-Order will be noted on the product page. You are welcome to place an order for Pre-Order items, backorder items, and for items that are out of stock, and will ship them the second they become available from the manufacturer, ensuring you get the item before anyone else. If you have questions about lead times, please refer to the product page or contact us at info@minisplitsystemsdirect.com or give a call or text at 1-800-315-4345

    Returns

    We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

    To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.

    All returns are subject to a 15% restocking fee, and the purchaser is responsible for the cost of return shipping.

    To start a return, you can contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345. If your return is accepted, we will either schedule a pickup or send you a return shipping label, as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

    You can always contact us for any return questions at info@minisplitsystemsdirect.com, or call us at 1-800-315-4345.

    Refunds

    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. A 15% restocking fee and the cost of return shipping will be deducted from the refundPlease allow up to 10 business days for your bank or credit card company to process and post the refund to your account. If you have any questions regarding your refund, please contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345.

    Cancellations

    All orders canceled after 24 hours are subject to a 5% administration fee, If your order has not been shipped yet, this is the only fee you will incur. This is a fee that covers administrative and personnel fees.

    If your order has been shipped, you will not be charged a 5% administration fee, the standard return procedures will apply and you will be responsible for the cost of return shipping, and a 15% restocking fee will be ducted from your refund. Refunds will only be issued to the original payment method that you used when placing your order.

    Damages and issues

    Please inspect all packages for damaged or missing items before accepting your shipment. If any of the items are missing or appear to have any type of damage; Mark the Receipt Damaged and/or missing (write which items are missing, or damaged and describe the damage).

    Only refuse the items that are damaged, keep and sign for the items that are in good condition and be sure to notate the items that are being refused for damages clearly on the delivery receipt. You must contact our Customer Service Department at info@minisplitsystemsdirect.com to report which product(s) were missing and/or refused for damages and which product(s) were accepted at the time of delivery. After our Shipping Department receives confirmation from the Freight LTL Company we will promptly ship out the replacement product(s) to you.

    Although Mini Split Systems Direct is NOT responsible for shipping damage, if your item(s) do arrive damaged, please send photos to info@minisplitsystemsdirect.com  and we can assist with filing a claim against the shipping carrier to cover the cost of damages.

    Any damages or missing items have to be noted on the delivery receipt prior to signing for and accepting your shipment in order to file a claim. Do not let the delivery driver rush you. It is your right to inspect each and every item. 

    Exchanges

    The fastest way to ensure you get what you want is to return the item you have (see return process above), and once the return is accepted, make a separate purchase for the new item.

    Our goal is to consistently provide the best pricing in the marketplace online and we work very diligently to do so. If you happen to see another online shop that offers a lower price than us within six months of your date please let us know and we’ll be happy to refund the difference on your original payment method. Moreover, because we are consistently working with our suppliers to get better rates we know that you can feel very comfortable and confident that you are seeing the best prices that can be provided for the products listed on our site.

    Moving forward if you find the same item that we carry on another website that has a lower price please submit that to us within six months of your purchase date and we will refund you the difference.

    If it is a case of seeing a lower price on another website and we need to send a partial refund simply email us the link to the exact product and brand from our site and also the link from our competitors site so we can inspect the pricing. Again this needs to be within six months from the date of your order and we will review your submission and apply a credit if necessary.

    Our Price Match Policy has some limitations:

    • The item must have already been purchased from our site prior to asking for this to be reviewed and submitted.
    • This does not include rebate programs or specific retailer programs such as buy three get one free type offers or any combination such as that are not eligible.
    • The item will need to be in stock from the competitors site that you’re submitting the information from.
    • The competitor must be an online store, they may not have a retail location, warehouse, showroom, or physical location.
    • The website cannot be a wholesaler, liquidator, distributor, or auction website. Examples are eBay, Liquadation.com, Via Trading, Overstock, Wayfair, Amazon, Home Depot, Lowes, etc.
    • The competitor must also be someone who has been authorized by the supplier and/or manufacturer to resell the product you are inquiring about.
    • The price match will include the product listing price, but will exclude any sales tax.

    Can I add a discount code to my order post-purchase?

    Unfortunately were unable to add a discount code to your order after you've checked out, but, were happy to provide you with discount for your next purchase.

    Can I add items to my order?

    Yes, please contact us a soon as possible if you need to make changes to your order and will send an invoice for the remaining amount due. Please note this may result in you receiving your order in multiple packages, and yes, you will receive a tracking number for each package.

    Can I change or modify my order?

    Yes, you can change or modify your order within the first 24 hours after placing your order, after that, it will depend on the status of your order. If you need to change or modify your order, please contact us as soon as possible at info@minisplitsystemsdirect.com. If your order has already been processed and shipped, then we may be unable to change or modify your order.

    Can I place my order to be delivered outside the United States?

    At this time we do not ship internationally, but please contact us we may be able to accommodate you.

    How can I remove items from my order?

    If you need to remove items from your order, please contact us at info@minisplitsystemsdirect.com within the first 24 hours after you placed your order. After 24 hours, you are subject to a 5% fee for the item that is cancelled to cover incurred credit card processing fees. If your order has not been shipped yet, this is the only fee you will incur.

    If your order has been shipped, you will not be charged a 5% administration fee, the standard return procedures will apply and you will be responsible for the cost of return shipping, and a 15% restocking fee will be ducted from your refund. Refunds will only be issued to the original payment method that you used when placing your order. For more information, please see our return & refund policy here.

    Do all the products you carry come with a warranty?

    Yes, every product we carry includes a manufacturer warranty. If you need help with a warranty claim, please contact us at info@minisplitsystemsdirect.com and will help you resolve any issues you are experiencing with your product.

    Do you have a storefront?

    At this time we do not have a storefront, we're an online only Authorized Dealer for all the brand we carry. We do have plans to open a storefront in the future.

    How do I check the status of my order?

    After placing your order you'll receive a confirmation email, and after a Shipment Confirmation email once your order has shipped which will contain your tracking number(s). The tracking number will be active within 24 hours. If you have any other questions regarding the status of your order please contact us at  info@minisplitsystemsdirect.com or message us by live chat.

    How long is shipping and delivery?

    All orders made before 2:00 PM EST are processed within 2 - 3 business days. Items ordered on weekends (Saturday or Sunday) start to process and ship as early as the following business day. Estimated delivery time is 3 - 7 days.

    If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

    Who do you ship with?

    We offer standard free shipping via UPS Ground, FedEx Ground, and Freight for all orders in the United States.

    How long will it take to receive my refund?

    Please allow up to 10 business days for your bank or credit card company to process and post the refund to your account. If you have any questions regarding your refund, please contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345.

    What is your return policy?

    We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

    To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.

    All returns are subject to a 15% restocking fee, and the purchaser is responsible for the cost of return shipping.

    To start a return, you can contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345. If your return is accepted, we will either schedule a pickup or send you a return shipping label, as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted. Please see our full return & refund policy here.

    What forms of payment do you accept?

    We accept all credit cards, PayPal, Apple Pay, and you can pay in installments with Sezzle at checkout.

    What should I do if my order is damaged or I'm missing items?

    Please contact us within 48 hours of receiving your order at info@minisplitsystemsdirect.com and we'll resolve the issue ASAP.

    What should I do if my order was marked as delivered but I haven't received it?

    Although we cannot control what happens once your order leaves the warehouse and is in the hands of the shipping carrier, we will do everything we can to make sure you receive your order. If you have not received your order, please contact us at info@minisplitsystemsdirect.com with your order number, and provide us with any details that may help and rest assured, we will resolve the issue.

    I’m having trouble tracking my order. What should I do?

    If your order has just been shipped, please wait 24 hours for your tracking number to be updated properly with your latest tracking information. If after 24 hours your tracking information is not populating, please contact us at info@minisplitsystemsdirect.com and we will be more than happy to assist you.

    Description

    FREE GIFTS FOR A LIMITED TIME ONLY! Order today and receive the following free with your purchase:

    • Free Shipping ($100 Value)
    • Free Liftgate Delivery + Freight Insurance ($150 Value)
    • Expedited Processing ($50 Value)
    • Website Discount of $154.90 off the current discounted price (Use Code: FLASH5) ($154.90 Value)
    • Free 10-Year Parts Warranty ($1000 Value)
    • Free 10-Year Compressor Warranty ($1000 Value)
    • Free Lifetime Technical Support ($500 Value)
    • Free DiversiTech Condenser Mounting Pad ($139.99 Value)

    TO CLAIM YOUR FREE GIFT CLICK ADD TO CART

    Total Extra Savings With Us Today = $3,094.89

    MRCOOL® VersaPro 5 Ton 14.7 SEER2 Central Ducted DC Inverter Heat Pump Split System - Multiposition - MVP-60-HP-230-00

    In today’s world, achieving the perfect balance between comfort and affordability in our homes is a constant challenge. The search for the ideal HVAC system often feels like an uphill battle, plagued by inconsistent temperatures, high energy bills, and outdated technology. Enter the MRCOOL® VersaPro™ Central Ducted DC Inverter Heat Pump System – a true game-changer in the world of home comfort. With its innovative features, including its energy-efficient performance, versatile installation options, and affordable cost, this system sets a new standard for HVAC excellence.

    The MRCOOL® Difference

    MRCOOL® proudly stands as one of the leading innovators in the HVAC industry, integrating advanced technology into their systems to provide users with the best experience possible! Crafted with meticulous attention to detail and utilizing premium painted galvanized steel, this system is designed to withstand the test of time.

    The VersaPro™ Central Ducted Heat Pump Split System delivers excellent efficiency specs with a SEER2 rating of up to 14.7 and an HSFP2-4 rating of up to 8.5. Driven by DC inverter technology, the system provides precise control over heating and cooling output by adjusting the compressor speed. By only consuming the necessary energy to maintain your desired indoor temperatures, the VersaPro™ minimizes waste and increases efficiency, resulting in long-term cost savings in your utility bills. Built to be durable, the VersaPro™ offers consistent performance over time, giving you peace of mind about your home’s comfort needs.

    Flexible Installation Options

    In the world of HVAC installations, setting up the VersaPro™ system is a seamless experience. Whether you need an upflow, downflow, or horizontal orientation on both sides, this system is equipped to meet all your heating and cooling needs. HVAC professionals will appreciate its compatibility with MRCOOL® pre-charged line sets, which facilitate quick and hassle-free connections. Plus, if you’re looking to add a heating kit for emergency backup, it’s as simple as integrating it into the setup.

    Adding to its flexibility, the VersaPro™ stands out for its high static capabilities, making it the ideal choice for modular and manufactured homes. With its ability to handle increased airflow resistance, this system is a great fit even in environments where traditional HVAC systems may struggle. Whether outfitting a modular or manufactured home, the VersaPro™ delivers reliable heating and cooling, supplying comfort and efficiency for homeowners in any setting.

    Smart Home Capabilities

    Discover how the latest HVAC technology can elevate your home’s comfort with the VersaPro™ system’s seamless integration of a wired thermostat and a wireless remote, complete with the exclusive Follow Me™ function. This cutting-edge feature syncs your wireless remote to your system, acting as a customized thermostat wherever you go. The system’s temperature control automatically adapts its settings based on your location within your home, providing you with tailored comfort in every room, regardless of external conditions. Plus, its self-diagnostic capabilities add another layer of reassurance by quickly identifying and resolving any potential issues with the system. With the VersaPro™, you get personalized comfort, exceptional performance, and convenience all in one system.

    Peace of Mind Maintenance and Warranty

    The MRCOOL® VersaPro™ Central Ducted Heat Pump Split System offers an extensive 10-year warranty covering both parts and the compressor. This gives homeowners an extra layer of confidence, ensuring your investment is safeguarded for the long term. Additionally, the VersaPro™ is designed for easy maintenance with its easy-access removable filter and slide-out blower. With this assurance and convenient maintenance features, you can rest assured that your home comfort is in reliable hands, backed by MRCOOL®’s commitment to quality and customer satisfaction.

    The VersaPro™ is an excellent solution for anyone looking to upgrade their home’s comfort or find a hybrid solution for their space. With its affordability, efficiency, and versatile installation options, it’s clear that the VersaPro™ is not just a system—it’s a testament to MRCOOL®’s dedication to delivering unparalleled comfort and peace of mind to homeowners. The MRCOOL® VersaPro™ is available now. Don’t wait—upgrade your home’s comfort today with the VersaPro™ Central Ducted Heat Pump Split System!

    Features and Benefits:

    • Up to 14.7 SEER2 and 8.5 HSPF2-4
    • Variable Speed
    • High Static Capabilities, ideal for both modular and manufactured homes, providing reliable performance across various settings.
    • Gold Fin® Condenser, live on the coast? Don’t worry, the condenser is built to resist long term corrosion.
    • Multi-Positional, this unit is compatible with Upflow, counterflow and horizontal configurations.
    • R-410A Refrigerant 
    • Painted Galvanized Steel
    • Quiet Operation
    • Compact, Side Discharge Design
    • Slide-Out Blower
    • Wired Thermostat Included
    • Wireless Remote Included
    • Follow Me™ Function
    • Easy-Access Removable Filter
    • Modular Design
    • Self-Diagnostics
    • Easy Maintenance


    5 Ton MRCOOL® VersaPro Central Ducted Condenser

    Encountering discomfort within your own home can be immensely frustrating, particularly when confronted with the daunting costs and time requirements associated with upgrading an outdated HVAC system. Thankfully, the 5 Ton MRCOOL® VersaPro Central Ducted Heat Pump Condenser offers a solution to all your home comfort woes, providing superior year-round heating and cooling coupled with exceptional cost-effectiveness. This variable speed 60k unit boasts impressive specifications, including a SEER2 of 14.7 and HSPF4 of 8.5, ensuring peak effectiveness and efficiency. Designed to seamlessly integrate with the MRCOOL® VersaPro Central Ducted Air Handler, this pairing forms a quality system tailored for any household. Additionally, the incorporation of a DC inverter enhances performance while reducing utility expenses, making it an ideal replacement for outdated heating and cooling systems. Installation is made simple with the unit's compatibility with the No Vac® Quick Connect® Line Sets and coupler kits, enabling easy setup for HVAC professionals. Crafted for durability, the unit features a robust build and finish utilizing painted galvanized steel, ensuring long-term reliability. In addition, the compact, side-discharge design makes maintenance a breeze. With a 10-year parts and compressor warranty included, your investment is protected, providing peace of mind and hassle-free coverage from the moment of installation.


    5 Ton MRCOOL® VersaPro Central Ducted Air Handler

    The 5 Ton MRCOOL® VersaPro Central Ducted Air Handler offers a cost-effective solution for maintaining optimal indoor climate control throughout the year, providing efficient, quiet, and exceptional heating and cooling for any household. This air handler stands as a reliable upgrade from older and more expensive HVAC systems with a generous coverage area averaging 2500 square feet and an impressive SEER2 rating of 14.7. Crafted from robust painted galvanized steel, this air handler ensures durability, promising sustained performance over many years. Streamlining maintenance procedures, it features an easily accessible removable filter and a self-diagnostics panel, facilitating quick identification and resolution of potential issues. A notable feature is the installation versatility of the 5 Ton MRCOOL® VersaPro Central Ducted Air Handler, offering flexibility in various configurations such as upflow, downflow, and horizontal orientations on both sides. Thanks to its compatibility with the MRCOOL® No-Vac® precharged line set, installation becomes hassle-free, with each line set precharged with eco-friendly R-410A refrigerant, eliminating the need for additional vacuuming. Moreover, an optional heat kit is available for enhanced functionality. Equipped with a wireless remote featuring the innovative Follow Me function, this air handler automatically adjusts airflow temperature based on the remote's location within the room, ensuring consistent comfort regardless of your whereabouts. Additionally, a wired thermostat provides convenient and dependable temperature control in any space. Investing in the 5 Ton MRCOOL® VersaPro Central Ducted Air Handler offers the added assurance of a 10-year parts and compressor warranty from MRCOOL®, providing comprehensive coverage and peace of mind for homeowners.

    What's Included:

    • 1x 5 Ton MRCOOL® VersaPro Central Ducted Condenser
    • 1x 5 Ton MRCOOL® VersaPro Central Ducted Air Handler
    • (Optional) No-Vac 3/8 - 3/4 Precharged Lineset
    • 1x MRCOOL® Wired Thermostat
    • 1x MRCOOL® Wireless Remote Control

    Condenser Specifications:

    BRAND MRCOOL
    MODEL

    MVP-60-HP-C-230-00

    SERIES VersaPro
    GTIN 00840255577526
    UPC 840255577526
    SEER2 14.7
    EER2 8.8

    HSPF2-4

    8.5

    HSPF2-5

    6.7
    CFM 4411.76
    TONNAGE 5

    COOLING CAPACITY (BTU)

    57000

    HEATING CAPACITY (BTU)

    60000

    VOLTAGE (V)

    208-230

    PHASE

    1

    CYCLE

    60

    MAX FUSE BREAKER (A)

    60

    MIN CIRCUIT AMPACITY (A)

    34

    REFRIGERANT TYPE

    R410A

    REFRIGERANT VOLUME (OZ)

    172

    DECIBEL RATING (DBA)

    60

    MAX LINE SET LENGTH (FT)

    213.25

    LIQUID LINE SIZE

    3/8

    SUCTION LINE SIZE

    7/8

    COMPRESSOR MOTOR TYPE

    Rotary

    CONDENSER FAN MOTOR RPM

    900/850/650

    APP COMPATIBILITY

    Yes

    AHRI CERTIFIED

    Yes

    BASE PARTS WARRANTY

    10 years

    BASE COMPRESSOR WARRANTY

    10 years

    CONTAINS ELECTRONICS

    Yes

    CONTAINS CHEMICALS

    Yes

    PROPOSITION 65 WARNING

    Yes

    NET DEPTH (IN)

    16.34

    NET HEIGHT (IN)

    52.48

    NET WIDTH (IN)

    37.48

    NET WEIGHT (LBS)

    217.15

    GROSS DEPTH (IN)

    19.49

    GROSS HEIGHT (IN)

    57.48

    GROSS WIDTH (IN)

    43.11

    GROSS WEIGHT (LBS)

    248.46

    RESOURCES


    Air Handler Specifications

    BRAND MRCOOL
    MODEL

    MVP-60-HP-MUAH-230-00

    SERIES VersaPro
    GTIN 00840255577588
    UPC

    840255577588

    CFM

    1805.88/1582.35/1358.82/1135.29

    TONNAGE 5

    VOLTAGE (V)

    208-230

    PHASE 1
    CYCLE 60

    MAX FUSE BREAKER (A)

    15

    MIN CIRCUIT AMPACITY (A)

    9

    RATED LOAD

    7

    DECIBEL RATING (DBA)

    48

    DECIBEL RATING LOW (DBA)

    43.5

    DECIBEL RATING HIGH (DBA)

    52

    MAX LINE SET LENGTH (FT)

    213.25

    LIQUID LINE SIZE

    3/8

    SUCTION LINE SIZE

    7/8

    APP COMPATIBILITY

    Yes

    AHRI CERTIFIED

    Yes

    BASE PARTS WARRANTY

    10 years

    BASE COMPRESSOR WARRANTY

    10 years

    CONTAINS ELECTRONICS

    Yes

    NET DEPTH (IN)

    24.49

    NET HEIGHT (IN)

    52.99

    NET WIDTH (IN)

    21.02

    NET WEIGHT (LBS)

    164.02

    GROSS DEPTH (IN)

    26.77

    GROSS HEIGHT (IN)

    56.5

    GROSS WIDTH (IN)

    27.95

    GROSS WEIGHT (LBS)

    190.48

    RESOURCES

    Size your System

    Beginner’s Guide to Choosing the Right Size BTU HVAC System

    If you’re new to HVAC (Heating, Ventilation, and Air Conditioning) systems, selecting the right size BTU (British Thermal Unit) system can seem daunting. This guide will break down the process into simple steps.

    1. What is BTU?

    • Definition: BTU measures the amount of energy needed to heat or cool a space. More BTUs mean more heating or cooling power.

    2. Why Size Matters

    • An undersized system will struggle to heat or cool your home, leading to discomfort.
    • An oversized system will cycle on and off too frequently, wasting energy and causing wear and tear.

    3. Measure Your Space

    • Find Your Square Footage:
      • Measure the length and width of each room.
      • Multiply the length by the width for each room, then add them up for the total square footage.
    • Example:
      • Living Room: 15 ft x 20 ft = 300 sq. ft.
      • Bedroom: 10 ft x 12 ft = 120 sq. ft.
      • Total = 300 + 120 = 420 sq. ft.

    4. General BTU Guidelines

    • A rough estimate is 20 BTUs per square foot.
    • Example: For 420 sq. ft.: 420 sq. ft. × 20 BTUs/sq. ft. = 8,400 BTUs 

    5. Adjusting BTU Calculations Based on Specific Factors

    When determining the right BTU size for your HVAC system, it's important to consider various factors that can affect your heating and cooling needs. Here’s a more detailed breakdown:

    - Ceiling Height

    • Standard Ceiling (8 feet): The basic BTU calculation (20 BTUs per square foot) works well.
    • Higher Ceilings: For ceilings taller than 8 feet, you’ll need to increase the BTU calculation. A common rule of thumb is to add about 10% for each additional foot of height.
      • Example: If you have a 10-foot ceiling in a 400 sq. ft. room:
        • Base BTUs: 400×20=8,000400 \times 20 = 8,000
        • Increase for height: 8,000×10%=8008,000 \times 10\% = 800
        • Total BTUs Needed: 8,8008,800

    - Insulation Quality

    • Well-Insulated Homes: If your home has good insulation, you can stick with the basic BTU calculation.
    • Average Insulation: If your home has average insulation, consider adding 10% to your BTU needs.
    • Poor Insulation: For homes with poor insulation, you may need to add 20% or more. Check for drafts, gaps, or insufficient insulation in walls and attics.
      • Example: If your calculated BTUs are 10,000 and you have poor insulation:
        • Increase by 20%: 10,000×20%=2,00010,000 \times 20\% = 2,000
        • Total BTUs Needed: 12,00012,000

    - Windows

    • Standard Windows: If you have standard double-pane windows, the basic BTU estimate should suffice.
    • Large or Single-Pane Windows: If you have large windows or single-pane windows (which are less efficient), add extra BTUs:
      • For each large window, add 500-1,000 BTUs.
      • For single-pane windows, consider adding 10-20% to your BTU needs.
      • Example: If your home requires 10,000 BTUs and you have two large windows:
        • Add 1,000 BTUs per window: 2×1,000=2,0002 \times 1,000 = 2,000
        • Total BTUs Needed: 12,00012,000

    - Climate Zone

    • Hot Climates: If you live in a region with extreme heat, consider increasing your BTUs by 10-20%.
    • Cold Climates: In very cold areas, you might also need to add 10-20% for heating.
    • Mild Climates: For areas with mild weather, the basic calculation should suffice.
      • Example: If your calculated BTUs are 10,000 and you live in a hot climate:
        • Increase by 15%: 10,000×15%=1,50010,000 \times 15\% = 1,500
        • Total BTUs Needed: 11,50011,500

    - Occupancy

    • General Rule: Each additional person beyond the first two generates about 600 BTUs of heat.
    • Frequent Guests or Large Families: If you regularly have guests or a large family, factor in the additional heat.
      • Example: If your home is sized for 10,000 BTUs and you expect 4 additional occupants:
        • Add 3×600=1,8003 \times 600 = 1,800 BTUs.
        • Total BTUs Needed: 11,80011,800

    6. Consult Professionals

    • It’s a good idea to consult an HVAC professional for an accurate assessment. They can perform a detailed analysis (often called a Manual J calculation) to determine the exact BTUs needed based on your home’s specifics.

      We've also left a chart below to help you determine the right size BTU for your home or business using the above guide.

       

      Square Footage BTU Capacity
      How many BTUs for 100 square feet? 2,000 BTU
      How many BTUs for 200 square feet? 4,000 BTU
      How many BTUs for 300 square feet? 6,000 BTU
      How many BTUs for 400 square feet? 8,000 BTU
      How many BTUs for 500 square feet? 10,000 BTU
      How many BTUs for 600 square feet? 12,000 BTU
      How many BTUs for 700 square feet? 14,000 BTU
      How many BTUs for 800 square feet? 16,000 BTU
      How many BTUs for 900 square feet? 18,000 BTU
      How many BTUs for 1000 square feet? 20,000 BTU
      How many BTUs for 1100 square feet? 22,000 BTU
      How many BTUs for 1200 square feet? 24,000 BTU
      How many BTUs for 1300 square feet? 26,000 BTU
      How many BTUs for 1400 square feet? 28,000 BTU
      How many BTUs for 1500 square feet? 30,000 BTU
      How many BTUs for 1600 square feet? 32,000 BTU
      How many BTUs for 1700 square feet? 34,000 BTU
      How many BTUs for 1800 square feet? 36,000 BTU
      How many BTUs for 1900 square feet? 38,000 BTU
      How many BTUs for 2000 square feet? 40,000 BTU
      How many BTUs for 2500 square feet? 50,000 BTU
      How many BTUs for 3000 square feet? 60,000 BTU

      Shipping Policy

      Thank you for visiting and shopping at Mini Split Systems Direct. Following are the terms and conditions that constitute our Shipping Policy.

      Domestic Shipping Policy

      Shipment processing time

      All orders made before 2:00 PM EST are processed within 2-3 business days. Items ordered on weekends (Saturday or Sunday) start to process and ship as early as the following business day.

      If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

      Shipping rates & delivery estimates

      We offer standard free shipping via UPS Ground, FedEx Ground, and Freight for all orders in the United States. We do not currently ship to international locations. 

      Destination Shipping method Processing Time Estimated Delivery Time Shipment cost
      United States Free Shipping
      2 - 3 business days 3 - 7 days Free


      Delivery delays can occasionally occur.

      Shipment confirmation & Order tracking

      You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

      Customs, Duties and Taxes

      Mini Split Systems Direct is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

      Damages & Missing Items

      Please inspect all packages for damaged or missing items before accepting your shipment. If any of the items are missing or appear to have any type of damage; Mark the Receipt Damaged and/or missing (write which items are missing, or damaged and describe the damage).


      Only refuse the items that are damaged, keep and sign for the items that are in good condition and be sure to notate the items that are being refused for damages clearly on the delivery receipt. You must contact our Customer Service Department at info@minisplitsystemsdirect.com to report which product(s) were missing and/or refused for damages and which product(s) were accepted at the time of delivery. After our Shipping Department receives confirmation from the Freight LTL Company we will promptly ship out the replacement product(s) to you.

      Although Mini Split Systems Direct is NOT responsible for shipping damage, if your item(s) do arrive damaged, please send photos to info@minisplitsystemsdirect.com  and we can assist with filing a claim against the shipping carrier to cover the cost of damages.

      Any damages or missing items have to be noted on the delivery receipt prior to signing for and accepting your shipment in order to file a claim. Do not let the delivery driver rush you. It is your right to inspect each and every item.

      Pre-Orders, Backorders, and Out-of-Stock Items:

      Mini Split Systems Direct is dedicated to sourcing any item you may need and getting it to you as quickly as possible. Any items that are out of stock, or available for Pre-Order will be noted on the product page. You are welcome to place an order for Pre-Order items, backorder items, and for items that are out of stock, and will ship them the second they become available from the manufacturer, ensuring you get the item before anyone else. If you have questions about lead times, please refer to the product page or contact us at info@minisplitsystemsdirect.com or give a call or text at 1-800-315-4345

      Return and Refund Policy

      Returns

      We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

      To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.

      All returns are subject to a 15% restocking fee, and the purchaser is responsible for the cost of return shipping.

      To start a return, you can contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345. If your return is accepted, we will either schedule a pickup or send you a return shipping label, as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

      You can always contact us for any return questions at info@minisplitsystemsdirect.com, or call us at 1-800-315-4345.

      Refunds

      We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. A 15% restocking fee and the cost of return shipping will be deducted from the refundPlease allow up to 10 business days for your bank or credit card company to process and post the refund to your account. If you have any questions regarding your refund, please contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345.

      Cancellations

      All orders canceled after 24 hours are subject to a 5% administration fee, If your order has not been shipped yet, this is the only fee you will incur. This is a fee that covers administrative and personnel fees.

      If your order has been shipped, you will not be charged a 5% administration fee, the standard return procedures will apply and you will be responsible for the cost of return shipping, and a 15% restocking fee will be ducted from your refund. Refunds will only be issued to the original payment method that you used when placing your order.

      Damages and issues

      Please inspect all packages for damaged or missing items before accepting your shipment. If any of the items are missing or appear to have any type of damage; Mark the Receipt Damaged and/or missing (write which items are missing, or damaged and describe the damage).

      Only refuse the items that are damaged, keep and sign for the items that are in good condition and be sure to notate the items that are being refused for damages clearly on the delivery receipt. You must contact our Customer Service Department at info@minisplitsystemsdirect.com to report which product(s) were missing and/or refused for damages and which product(s) were accepted at the time of delivery. After our Shipping Department receives confirmation from the Freight LTL Company we will promptly ship out the replacement product(s) to you.

      Although Mini Split Systems Direct is NOT responsible for shipping damage, if your item(s) do arrive damaged, please send photos to info@minisplitsystemsdirect.com  and we can assist with filing a claim against the shipping carrier to cover the cost of damages.

      Any damages or missing items have to be noted on the delivery receipt prior to signing for and accepting your shipment in order to file a claim. Do not let the delivery driver rush you. It is your right to inspect each and every item. 

      Exchanges

      The fastest way to ensure you get what you want is to return the item you have (see return process above), and once the return is accepted, make a separate purchase for the new item.

      Price Match Policy

      Our goal is to consistently provide the best pricing in the marketplace online and we work very diligently to do so. If you happen to see another online shop that offers a lower price than us within six months of your date please let us know and we’ll be happy to refund the difference on your original payment method. Moreover, because we are consistently working with our suppliers to get better rates we know that you can feel very comfortable and confident that you are seeing the best prices that can be provided for the products listed on our site.

      Moving forward if you find the same item that we carry on another website that has a lower price please submit that to us within six months of your purchase date and we will refund you the difference.

      If it is a case of seeing a lower price on another website and we need to send a partial refund simply email us the link to the exact product and brand from our site and also the link from our competitors site so we can inspect the pricing. Again this needs to be within six months from the date of your order and we will review your submission and apply a credit if necessary.

      Our Price Match Policy has some limitations:

      • The item must have already been purchased from our site prior to asking for this to be reviewed and submitted.
      • This does not include rebate programs or specific retailer programs such as buy three get one free type offers or any combination such as that are not eligible.
      • The item will need to be in stock from the competitors site that you’re submitting the information from.
      • The competitor must be an online store, they may not have a retail location, warehouse, showroom, or physical location.
      • The website cannot be a wholesaler, liquidator, distributor, or auction website. Examples are eBay, Liquadation.com, Via Trading, Overstock, Wayfair, Amazon, Home Depot, Lowes, etc.
      • The competitor must also be someone who has been authorized by the supplier and/or manufacturer to resell the product you are inquiring about.
      • The price match will include the product listing price, but will exclude any sales tax.

      FAQ

      Can I add a discount code to my order post-purchase?

      Unfortunately were unable to add a discount code to your order after you've checked out, but, were happy to provide you with discount for your next purchase.

      Can I add items to my order?

      Yes, please contact us a soon as possible if you need to make changes to your order and will send an invoice for the remaining amount due. Please note this may result in you receiving your order in multiple packages, and yes, you will receive a tracking number for each package.

      Can I change or modify my order?

      Yes, you can change or modify your order within the first 24 hours after placing your order, after that, it will depend on the status of your order. If you need to change or modify your order, please contact us as soon as possible at info@minisplitsystemsdirect.com. If your order has already been processed and shipped, then we may be unable to change or modify your order.

      Can I place my order to be delivered outside the United States?

      At this time we do not ship internationally, but please contact us we may be able to accommodate you.

      How can I remove items from my order?

      If you need to remove items from your order, please contact us at info@minisplitsystemsdirect.com within the first 24 hours after you placed your order. After 24 hours, you are subject to a 5% fee for the item that is cancelled to cover incurred credit card processing fees. If your order has not been shipped yet, this is the only fee you will incur.

      If your order has been shipped, you will not be charged a 5% administration fee, the standard return procedures will apply and you will be responsible for the cost of return shipping, and a 15% restocking fee will be ducted from your refund. Refunds will only be issued to the original payment method that you used when placing your order. For more information, please see our return & refund policy here.

      Do all the products you carry come with a warranty?

      Yes, every product we carry includes a manufacturer warranty. If you need help with a warranty claim, please contact us at info@minisplitsystemsdirect.com and will help you resolve any issues you are experiencing with your product.

      Do you have a storefront?

      At this time we do not have a storefront, we're an online only Authorized Dealer for all the brand we carry. We do have plans to open a storefront in the future.

      How do I check the status of my order?

      After placing your order you'll receive a confirmation email, and after a Shipment Confirmation email once your order has shipped which will contain your tracking number(s). The tracking number will be active within 24 hours. If you have any other questions regarding the status of your order please contact us at  info@minisplitsystemsdirect.com or message us by live chat.

      How long is shipping and delivery?

      All orders made before 2:00 PM EST are processed within 2 - 3 business days. Items ordered on weekends (Saturday or Sunday) start to process and ship as early as the following business day. Estimated delivery time is 3 - 7 days.

      If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

      Who do you ship with?

      We offer standard free shipping via UPS Ground, FedEx Ground, and Freight for all orders in the United States.

      How long will it take to receive my refund?

      Please allow up to 10 business days for your bank or credit card company to process and post the refund to your account. If you have any questions regarding your refund, please contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345.

      What is your return policy?

      We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

      To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.

      All returns are subject to a 15% restocking fee, and the purchaser is responsible for the cost of return shipping.

      To start a return, you can contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345. If your return is accepted, we will either schedule a pickup or send you a return shipping label, as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted. Please see our full return & refund policy here.

      What forms of payment do you accept?

      We accept all credit cards, PayPal, Apple Pay, and you can pay in installments with Sezzle at checkout.

      What should I do if my order is damaged or I'm missing items?

      Please contact us within 48 hours of receiving your order at info@minisplitsystemsdirect.com and we'll resolve the issue ASAP.

      What should I do if my order was marked as delivered but I haven't received it?

      Although we cannot control what happens once your order leaves the warehouse and is in the hands of the shipping carrier, we will do everything we can to make sure you receive your order. If you have not received your order, please contact us at info@minisplitsystemsdirect.com with your order number, and provide us with any details that may help and rest assured, we will resolve the issue.

      I’m having trouble tracking my order. What should I do?

      If your order has just been shipped, please wait 24 hours for your tracking number to be updated properly with your latest tracking information. If after 24 hours your tracking information is not populating, please contact us at info@minisplitsystemsdirect.com and we will be more than happy to assist you.

      Customer Reviews

      Based on 8 reviews
      100%
      (8)
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      j
      james dorton

      Everything looks great, shipper done a great job, be a little while before I install though maybe a few weeks.

      w
      wireman
      Solid unit and well made. Very quiet compared to the old York unit it replaced.

      Very efficient and quiet. I saved a great deal of money going with MRCOOL. I received bids for a new system ranging from $8000 to $36000 from local HVAC, so I bought this myself and paid a professional AC company to do the hook-ups and adapt some duct work. MRCOOL is performing outstandingly well! I also have to say, the customer service at Mini Split Systems Direct has been extremely helpful. They are busy but you can always connect to someone. Jon in sales, Devon in customer service, Steve and Russ in tech support have all been great. Delivery came fast, everything was packed like a tank, and they communicated with me throughout the delivery. Mini Split Systems Direct is the best.

      M
      Mark
      10 Stars

      Delivered on time. Customer service was excellent. Very fast response times!! Heat pump is running great!

      J
      Jeff Ange
      Heating and cooling unit

      Does just as advertised

      J
      Jillian Geremina
      This all went together simply

      We replaced our dying Lennox system. It was an install with a friends help. Works great and it came with the thermostat, remote, line set, and free gift.

      Customer Reviews

      Based on 8 reviews
      100%
      (8)
      0%
      (0)
      0%
      (0)
      0%
      (0)
      0%
      (0)
      j
      james dorton

      Everything looks great, shipper done a great job, be a little while before I install though maybe a few weeks.

      w
      wireman
      Solid unit and well made. Very quiet compared to the old York unit it replaced.

      Very efficient and quiet. I saved a great deal of money going with MRCOOL. I received bids for a new system ranging from $8000 to $36000 from local HVAC, so I bought this myself and paid a professional AC company to do the hook-ups and adapt some duct work. MRCOOL is performing outstandingly well! I also have to say, the customer service at Mini Split Systems Direct has been extremely helpful. They are busy but you can always connect to someone. Jon in sales, Devon in customer service, Steve and Russ in tech support have all been great. Delivery came fast, everything was packed like a tank, and they communicated with me throughout the delivery. Mini Split Systems Direct is the best.

      M
      Mark
      10 Stars

      Delivered on time. Customer service was excellent. Very fast response times!! Heat pump is running great!

      J
      Jeff Ange
      Heating and cooling unit

      Does just as advertised

      J
      Jillian Geremina
      This all went together simply

      We replaced our dying Lennox system. It was an install with a friends help. Works great and it came with the thermostat, remote, line set, and free gift.

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