Pioneer® Multi Zone 12,000 BTU Quantum Series Ceiling Cassette Indoor Section Split Inverter++ Air Conditioner Heat Pump 230V
Summary
Multi Zone Ceiling Cassette Type Split Air Conditioning and Heating System (Indoor Section Only). Variable Speed DC Inverter Operation Mode: Cooling and Heating. Capacity: 12,000 BTU/Hr. (1 Ton). Total capacity of the matched indoor units may exceed the available outdoor unit capacity by up to 35% Efficiency Rating: 22 S.E.E.R. Electrical Specification: 208-230 VAC, 1 Phase, 60 Hertz. Customizable length copper line set with flare connections come with this indoor unit.
IMPORTANT
The installation kit is necessary for the system to function. Do not select the "Without Installation Kit" option from the dropdown unless you are providing one yourself. The installation kit is: copper refrigeration lines, communication wire between indoor and outdoor unit, 10 ft drain hose, wall cap, sleeve, and putty.
Compatible Outdoor Units
Matching outdoor units need to be selected and purchased separately. To purchase a multi split system, first determine the outdoor unit required among the outdoor units we offer as follows:
Notes
1. Total capacity of all indoor units attached should be within the Min. and Max Loading range of the outdoor unit selected.
2. Not all circuits available on an outdoor units need to be utilized entirely. Some may be kept sealed without an attached indoor unit.
3. Every order placed is first checked by our engineering and if there are any errors we will contact you and work with you to reselect for a correct matchup.
4. Please call us or use the Matching Chart document in the Manuals & Downloads tab to help you select the right grouping of indoor units.
What's Included
- Indoor Unit
- Wireless Remote Control
- Various Installation Kit Options Available
- Flare Connection Leak Guard Sealer
- Installation Manual
- User’s Manual
- Manufacturer Warranty
Our Guarantee
- 5 year parts limited warranty
- 5 year compressor limited warranty
Technical Information
Certifications
![Pioneer Mini Split Certifications](https://www.pdhvac.com/site/downloads/certificates/certified.png)
Performance Data
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Power Supply: 208~230V, 60Hz, 1Ph
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Cooling Capacity: 12,000 BTU/h
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Cooling SEER: 21.5
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Heating Capacity: 12,000 BTU/h
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Heating HSPF: 10.5
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Suitable Area: 350~450 Sq.F
- Air Flow (Hi/Med/Lo): 379 / 309 / 261 CFM
- Sound Level (Hi/Med/Lo): 43 / 39 / 36 dB(A)
- Net Dimensions (WDH): 22-1/2 x 22-1/2 x 10-1/4
- Carton Dimensions (WDH): 25"-3/4 x 25"-3/4 x 11"-1/2
- Net / Gross Weight: 35 / 41 Lbs
- Panel Net Dimensions (WDH): 25-1/2 x 25-1/2 x 2
- Panel Carton Dimensions (WDH): 28 x 28 x 5
- Panel Net / Gross Weight: 5.5 / 10 Lbs
Manuals & Downloads
Thank you for visiting and shopping at Mini Split Systems Direct. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders made before 2:00 PM EST are processed within 2-3 business days. Items ordered on weekends (Saturday or Sunday) start to process and ship as early as the following business day.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
We offer standard free shipping via UPS Ground, FedEx Ground, and Freight for all orders in the United States. We do not currently ship to international locations.
Destination |
Shipping method |
Processing Time |
Estimated Delivery Time |
Shipment cost |
United States |
Free Shipping
|
2 - 3 business days |
3 - 7 days |
Free |
Delivery delays can occasionally occur.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Mini Split Systems Direct is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages & Missing Items
Please inspect all packages for damaged or missing items before accepting your shipment. If any of the items are missing or appear to have any type of damage; Mark the Receipt Damaged and/or missing (write which items are missing, or damaged and describe the damage).
Only refuse the items that are damaged, keep and sign for the items that are in good condition and be sure to notate the items that are being refused for damages clearly on the delivery receipt. You must contact our Customer Service Department at info@minisplitsystemsdirect.com to report which product(s) were missing and/or refused for damages and which product(s) were accepted at the time of delivery. After our Shipping Department receives confirmation from the Freight LTL Company we will promptly ship out the replacement product(s) to you.
Although Mini Split Systems Direct is NOT responsible for shipping damage, if your item(s) do arrive damaged, please send photos to info@minisplitsystemsdirect.com and we can assist with filing a claim against the shipping carrier to cover the cost of damages.
Any damages or missing items have to be noted on the delivery receipt prior to signing for and accepting your shipment in order to file a claim. Do not let the delivery driver rush you. It is your right to inspect each and every item.
Pre-Orders, Backorders, and Out-of-Stock Items:
Mini Split Systems Direct is dedicated to sourcing any item you may need and getting it to you as quickly as possible. Any items that are out of stock, or available for Pre-Order will be noted on the product page. You are welcome to place an order for Pre-Order items, backorder items, and for items that are out of stock, and will ship them the second they become available from the manufacturer, ensuring you get the item before anyone else. If you have questions about lead times, please refer to the product page or contact us at info@minisplitsystemsdirect.com or give a call or text at 1-800-315-4345
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.
All returns are subject to a 15% restocking fee, and the purchaser is responsible for the cost of return shipping.
To start a return, you can contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345. If your return is accepted, we will either schedule a pickup or send you a return shipping label, as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
You can always contact us for any return questions at info@minisplitsystemsdirect.com, or call us at 1-800-315-4345.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. A 15% restocking fee and the cost of return shipping will be deducted from the refund. Please allow up to 10 business days for your bank or credit card company to process and post the refund to your account. If you have any questions regarding your refund, please contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345.
Cancellations
All orders canceled after 24 hours are subject to a 5% administration fee, If your order has not been shipped yet, this is the only fee you will incur. This is a fee that covers administrative and personnel fees.
If your order has been shipped, you will not be charged a 5% administration fee, the standard return procedures will apply and you will be responsible for the cost of return shipping, and a 15% restocking fee will be ducted from your refund. Refunds will only be issued to the original payment method that you used when placing your order.
Damages and issues
Please inspect all packages for damaged or missing items before accepting your shipment. If any of the items are missing or appear to have any type of damage; Mark the Receipt Damaged and/or missing (write which items are missing, or damaged and describe the damage).
Only refuse the items that are damaged, keep and sign for the items that are in good condition and be sure to notate the items that are being refused for damages clearly on the delivery receipt. You must contact our Customer Service Department at info@minisplitsystemsdirect.com to report which product(s) were missing and/or refused for damages and which product(s) were accepted at the time of delivery. After our Shipping Department receives confirmation from the Freight LTL Company we will promptly ship out the replacement product(s) to you.
Although Mini Split Systems Direct is NOT responsible for shipping damage, if your item(s) do arrive damaged, please send photos to info@minisplitsystemsdirect.com and we can assist with filing a claim against the shipping carrier to cover the cost of damages.
Any damages or missing items have to be noted on the delivery receipt prior to signing for and accepting your shipment in order to file a claim. Do not let the delivery driver rush you. It is your right to inspect each and every item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have (see return process above), and once the return is accepted, make a separate purchase for the new item.
Our goal is to consistently provide the best pricing in the marketplace online and we work very diligently to do so. If you happen to see another online shop that offers a lower price than us within six months of your date please let us know and we’ll be happy to refund the difference on your original payment method. Moreover, because we are consistently working with our suppliers to get better rates we know that you can feel very comfortable and confident that you are seeing the best prices that can be provided for the products listed on our site.
Moving forward if you find the same item that we carry on another website that has a lower price please submit that to us within six months of your purchase date and we will refund you the difference.
If it is a case of seeing a lower price on another website and we need to send a partial refund simply email us the link to the exact product and brand from our site and also the link from our competitors site so we can inspect the pricing. Again this needs to be within six months from the date of your order and we will review your submission and apply a credit if necessary.
Our 100% Shoppers Best Price Guarantee has some limitations:
- The item must have already been purchased from our site prior to asking for this to be reviewed and submitted.
- This does not include rebate programs or specific retailer programs such as buy three get one free type offers or any combination such as that are not eligible.
- The item will need to be in stock from the competitors site that you’re submitting the information from.
- The competitor must be an online store, they may not have a retail location, warehouse, showroom, or physical location.
- The website cannot be a wholesaler, liquidator, distributor, or auction website. Examples are eBay, Liquadation.com, Via Trading, Overstock, Wayfair, Amazon, Home Depot, Lowes, etc.
- The competitor must also be someone who has been authorized by the supplier and/or manufacturer to resell the product you are inquiring about.
- The price match will include the product listing price, but will exclude any sales tax.