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Stadler Form Roger Air Purifier
The Roger air purifier measures the air quality and quickly locates pollutants. With his Dual FilterTM, he purifies the air, equally effectively eliminating gases, offensive odors, volatile organic compounds (VOCs), fine dust, pollen, viruses, and bacteria. The purification performance is adjusted automatically in intelligent automatic mode if the air quality worsens, and the air quality indicator alerts you by changing color. A textile pre-filter with a hygiene function is a feature of the portable Roger air purifier. Additionally, Roger has Wi-Fi so you can use an app on your smartphone to control all of his features and monitor the air quality in real time in addition to a timer and night mode.
Features:
- Pre-filter that can be washed and has a built-in hygiene feature
- A smartphone app can manage every function.
- Room size up to 750ft²
Technical Data:
| Brand |
Stadler Form
|
| Model |
R-011
|
|
Product family |
Air purifier
|
|
System |
Air purifier |
|
Color |
black |
|
Accessories (included) |
Dual Filter™ (H12 HEPA & activated carbon), Textile pre-filter black |
|
Room size ft² |
750 |
| Capacity | 465 CADR |
| Power level | 5 |
|
Power consumption |
4 – 100 W |
|
Noise level |
28 – 65 dB(A) |
|
Weight |
15 lbs. |
| Dimensions | 16.5 x 20.3 x 7.9 in. |
| Resources |
Frequently Asked Questions:
What type of filter does Roger have?
Roger uses a Dual Filter™ system – a powerful combination of a HEPA H12 filter and an activated carbon filter – to purify the air. The textile prefilter removes coarse dust particles and pollutants from the air, thus protecting the Dual Filter™. The prefilter is protected against microbial growth by its integrated Sanitized®* hygiene function. The antimicrobial protection for the prefilter is guaranteed for at least 20 washes on a delicate wash cycle at 85 °F.
*Sanitized® is a Swiss company and the leading worldwide producer of hygiene function and material protection for textiles and polymers.
Do I have to activate WiFi and use Roger via the app?
No, you don’t have to activate WiFi and Roger can also be used without the Smart Life app.
How do I replace and clean the textile filter?
Remove the material from the two positioning aids, the two pins, the 4 tabs and the two corner tabs at the top of the plastic frame. To attach the textile pre-filter to the appliance again, stretch the material over the plastic part so that the washing label is at the top and on the inside. All openings in the material to be threaded through are marked with bright-colored thread. In addition, the material should be lifted over the two corner tabs at the top of the appliance.
The textile pre-filter can be washed at 30 °C on a gentle cycle. Let the textile pre-filter dry completely before attaching it to the appliance again. Caution: Never put the pre-filter in the dishwasher!
Removes 99.3% of SARS-Co-2 which causes COVID-19*
* The reduction of the viruses was proven in the independent laboratory of Airmid in the UK. The air purifiers were tested for a period of 60 minutes in a test chamber with a volume of 28.5 m3. The MS2 virus used in the test is an RNA virus like the SARS-CoV-2 virus. Because of its aerosol properties similar to those of human viruses, its viability and its resistance to disinfection, the MS2 virus is often used in air purifier tests as a substitute for viruses with similar dimensions. With a diameter of approximately 25 nm, the MS2 virus is more than 4 times smaller than the SARS-CoV-2 virus which has a diameter of 120 nm. As proof was provided of the reduction of the smaller MS2 viruses, it can be concluded that the larger SARS-CoV-2 viruses would also be reduced at least to the same extent.
Thank you for visiting and shopping at Mini Split Systems Direct. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders made before 2:00 PM EST are processed within 2-3 business days. Items ordered on weekends (Saturday or Sunday) start to process and ship as early as the following business day.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
We offer standard free shipping via UPS Ground, FedEx Ground, and Freight for all orders in the United States. We do not currently ship to international locations.
| Destination | Shipping method | Processing Time | Estimated Delivery Time | Shipment cost |
| United States | Free Shipping |
2 - 3 business days | 3 - 7 days | Free |
Delivery delays can occasionally occur.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Mini Split Systems Direct is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages & Missing Items
Please inspect all packages for damaged or missing items before accepting your shipment. If any of the items are missing or appear to have any type of damage; Mark the Receipt Damaged and/or missing (write which items are missing, or damaged and describe the damage).
Only refuse the items that are damaged, keep and sign for the items that are in good condition and be sure to notate the items that are being refused for damages clearly on the delivery receipt. You must contact our Customer Service Department at info@minisplitsystemsdirect.com to report which product(s) were missing and/or refused for damages and which product(s) were accepted at the time of delivery. After our Shipping Department receives confirmation from the Freight LTL Company we will promptly ship out the replacement product(s) to you.
Although Mini Split Systems Direct is NOT responsible for shipping damage, if your item(s) do arrive damaged, please send photos to info@minisplitsystemsdirect.com and we can assist with filing a claim against the shipping carrier to cover the cost of damages.
Any damages or missing items have to be noted on the delivery receipt prior to signing for and accepting your shipment in order to file a claim. Do not let the delivery driver rush you. It is your right to inspect each and every item.
Pre-Orders, Backorders, and Out-of-Stock Items:
Mini Split Systems Direct is dedicated to sourcing any item you may need and getting it to you as quickly as possible. Any items that are out of stock, or available for Pre-Order will be noted on the product page. You are welcome to place an order for Pre-Order items, backorder items, and for items that are out of stock, and will ship them the second they become available from the manufacturer, ensuring you get the item before anyone else. If you have questions about lead times, please refer to the product page or contact us at info@minisplitsystemsdirect.com or give a call or text at 1-800-315-4345
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.
All returns are subject to a 15% restocking fee, and the purchaser is responsible for the cost of return shipping.
To start a return, you can contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345. If your return is accepted, we will either schedule a pickup or send you a return shipping label, as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
You can always contact us for any return questions at info@minisplitsystemsdirect.com, or call us at 1-800-315-4345.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. A 15% restocking fee and the cost of return shipping will be deducted from the refund. Please allow up to 10 business days for your bank or credit card company to process and post the refund to your account. If you have any questions regarding your refund, please contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345.
Cancellations
All orders canceled after 24 hours are subject to a 5% administration fee, If your order has not been shipped yet, this is the only fee you will incur. This is a fee that covers administrative and personnel fees.
If your order has been shipped, you will not be charged a 5% administration fee, the standard return procedures will apply and you will be responsible for the cost of return shipping, and a 15% restocking fee will be ducted from your refund. Refunds will only be issued to the original payment method that you used when placing your order.
Damages and issues
Please inspect all packages for damaged or missing items before accepting your shipment. If any of the items are missing or appear to have any type of damage; Mark the Receipt Damaged and/or missing (write which items are missing, or damaged and describe the damage).
Only refuse the items that are damaged, keep and sign for the items that are in good condition and be sure to notate the items that are being refused for damages clearly on the delivery receipt. You must contact our Customer Service Department at info@minisplitsystemsdirect.com to report which product(s) were missing and/or refused for damages and which product(s) were accepted at the time of delivery. After our Shipping Department receives confirmation from the Freight LTL Company we will promptly ship out the replacement product(s) to you.
Although Mini Split Systems Direct is NOT responsible for shipping damage, if your item(s) do arrive damaged, please send photos to info@minisplitsystemsdirect.com and we can assist with filing a claim against the shipping carrier to cover the cost of damages.
Any damages or missing items have to be noted on the delivery receipt prior to signing for and accepting your shipment in order to file a claim. Do not let the delivery driver rush you. It is your right to inspect each and every item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have (see return process above), and once the return is accepted, make a separate purchase for the new item.
Our goal is to consistently provide the best pricing in the marketplace online and we work very diligently to do so. If you happen to see another online shop that offers a lower price than us within six months of your date please let us know and we’ll be happy to refund the difference on your original payment method. Moreover, because we are consistently working with our suppliers to get better rates we know that you can feel very comfortable and confident that you are seeing the best prices that can be provided for the products listed on our site.
Moving forward if you find the same item that we carry on another website that has a lower price please submit that to us within six months of your purchase date and we will refund you the difference.
If it is a case of seeing a lower price on another website and we need to send a partial refund simply email us the link to the exact product and brand from our site and also the link from our competitors site so we can inspect the pricing. Again this needs to be within six months from the date of your order and we will review your submission and apply a credit if necessary.
Our Price Match Policy has some limitations:
- The item must have already been purchased from our site prior to asking for this to be reviewed and submitted.
- This does not include rebate programs or specific retailer programs such as buy three get one free type offers or any combination such as that are not eligible.
- The item will need to be in stock from the competitors site that you’re submitting the information from.
- The competitor must be an online store, they may not have a retail location, warehouse, showroom, or physical location.
- The website cannot be a wholesaler, liquidator, distributor, or auction website. Examples are eBay, Liquadation.com, Via Trading, Overstock, Wayfair, Amazon, Home Depot, Lowes, etc.
- The competitor must also be someone who has been authorized by the supplier and/or manufacturer to resell the product you are inquiring about.
- The price match will include the product listing price, but will exclude any sales tax.
Can I add a discount code to my order post-purchase?
Unfortunately were unable to add a discount code to your order after you've checked out, but, were happy to provide you with discount for your next purchase.
Can I add items to my order?
Yes, please contact us a soon as possible if you need to make changes to your order and will send an invoice for the remaining amount due. Please note this may result in you receiving your order in multiple packages, and yes, you will receive a tracking number for each package.
Can I change or modify my order?
Yes, you can change or modify your order within the first 24 hours after placing your order, after that, it will depend on the status of your order. If you need to change or modify your order, please contact us as soon as possible at info@minisplitsystemsdirect.com. If your order has already been processed and shipped, then we may be unable to change or modify your order.
Can I place my order to be delivered outside the United States?
At this time we do not ship internationally, but please contact us we may be able to accommodate you.
How can I remove items from my order?
If you need to remove items from your order, please contact us at info@minisplitsystemsdirect.com within the first 24 hours after you placed your order. After 24 hours, you are subject to a 5% fee for the item that is cancelled to cover incurred credit card processing fees. If your order has not been shipped yet, this is the only fee you will incur.
If your order has been shipped, you will not be charged a 5% administration fee, the standard return procedures will apply and you will be responsible for the cost of return shipping, and a 15% restocking fee will be ducted from your refund. Refunds will only be issued to the original payment method that you used when placing your order. For more information, please see our return & refund policy here.
Do all the products you carry come with a warranty?
Yes, every product we carry includes a manufacturer warranty. If you need help with a warranty claim, please contact us at info@minisplitsystemsdirect.com and will help you resolve any issues you are experiencing with your product.
Do you have a storefront?
At this time we do not have a storefront, we're an online only Authorized Dealer for all the brand we carry. We do have plans to open a storefront in the future.
How do I check the status of my order?
After placing your order you'll receive a confirmation email, and after a Shipment Confirmation email once your order has shipped which will contain your tracking number(s). The tracking number will be active within 24 hours. If you have any other questions regarding the status of your order please contact us at info@minisplitsystemsdirect.com or message us by live chat.
How long is shipping and delivery?
All orders made before 2:00 PM EST are processed within 2 - 3 business days. Items ordered on weekends (Saturday or Sunday) start to process and ship as early as the following business day. Estimated delivery time is 3 - 7 days.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Who do you ship with?
We offer standard free shipping via UPS Ground, FedEx Ground, and Freight for all orders in the United States.
How long will it take to receive my refund?
Please allow up to 10 business days for your bank or credit card company to process and post the refund to your account. If you have any questions regarding your refund, please contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345.
What is your return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.
All returns are subject to a 15% restocking fee, and the purchaser is responsible for the cost of return shipping.
To start a return, you can contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345. If your return is accepted, we will either schedule a pickup or send you a return shipping label, as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted. Please see our full return & refund policy here.
What forms of payment do you accept?
We accept all credit cards, PayPal, Apple Pay, and you can pay in installments with Sezzle at checkout.
What should I do if my order is damaged or I'm missing items?
Please contact us within 48 hours of receiving your order at info@minisplitsystemsdirect.com and we'll resolve the issue ASAP.
What should I do if my order was marked as delivered but I haven't received it?
Although we cannot control what happens once your order leaves the warehouse and is in the hands of the shipping carrier, we will do everything we can to make sure you receive your order. If you have not received your order, please contact us at info@minisplitsystemsdirect.com with your order number, and provide us with any details that may help and rest assured, we will resolve the issue.
I’m having trouble tracking my order. What should I do?
If your order has just been shipped, please wait 24 hours for your tracking number to be updated properly with your latest tracking information. If after 24 hours your tracking information is not populating, please contact us at info@minisplitsystemsdirect.com and we will be more than happy to assist you.
Description
Stadler Form Roger Air Purifier
The Roger air purifier measures the air quality and quickly locates pollutants. With his Dual FilterTM, he purifies the air, equally effectively eliminating gases, offensive odors, volatile organic compounds (VOCs), fine dust, pollen, viruses, and bacteria. The purification performance is adjusted automatically in intelligent automatic mode if the air quality worsens, and the air quality indicator alerts you by changing color. A textile pre-filter with a hygiene function is a feature of the portable Roger air purifier. Additionally, Roger has Wi-Fi so you can use an app on your smartphone to control all of his features and monitor the air quality in real time in addition to a timer and night mode.
Features:
- Pre-filter that can be washed and has a built-in hygiene feature
- A smartphone app can manage every function.
- Room size up to 750ft²
Technical Data:
| Brand |
Stadler Form
|
| Model |
R-011
|
|
Product family |
Air purifier
|
|
System |
Air purifier |
|
Color |
black |
|
Accessories (included) |
Dual Filter™ (H12 HEPA & activated carbon), Textile pre-filter black |
|
Room size ft² |
750 |
| Capacity | 465 CADR |
| Power level | 5 |
|
Power consumption |
4 – 100 W |
|
Noise level |
28 – 65 dB(A) |
|
Weight |
15 lbs. |
| Dimensions | 16.5 x 20.3 x 7.9 in. |
| Resources |
Frequently Asked Questions:
What type of filter does Roger have?
Roger uses a Dual Filter™ system – a powerful combination of a HEPA H12 filter and an activated carbon filter – to purify the air. The textile prefilter removes coarse dust particles and pollutants from the air, thus protecting the Dual Filter™. The prefilter is protected against microbial growth by its integrated Sanitized®* hygiene function. The antimicrobial protection for the prefilter is guaranteed for at least 20 washes on a delicate wash cycle at 85 °F.
*Sanitized® is a Swiss company and the leading worldwide producer of hygiene function and material protection for textiles and polymers.
Do I have to activate WiFi and use Roger via the app?
No, you don’t have to activate WiFi and Roger can also be used without the Smart Life app.
How do I replace and clean the textile filter?
Remove the material from the two positioning aids, the two pins, the 4 tabs and the two corner tabs at the top of the plastic frame. To attach the textile pre-filter to the appliance again, stretch the material over the plastic part so that the washing label is at the top and on the inside. All openings in the material to be threaded through are marked with bright-colored thread. In addition, the material should be lifted over the two corner tabs at the top of the appliance.
The textile pre-filter can be washed at 30 °C on a gentle cycle. Let the textile pre-filter dry completely before attaching it to the appliance again. Caution: Never put the pre-filter in the dishwasher!
Removes 99.3% of SARS-Co-2 which causes COVID-19*
* The reduction of the viruses was proven in the independent laboratory of Airmid in the UK. The air purifiers were tested for a period of 60 minutes in a test chamber with a volume of 28.5 m3. The MS2 virus used in the test is an RNA virus like the SARS-CoV-2 virus. Because of its aerosol properties similar to those of human viruses, its viability and its resistance to disinfection, the MS2 virus is often used in air purifier tests as a substitute for viruses with similar dimensions. With a diameter of approximately 25 nm, the MS2 virus is more than 4 times smaller than the SARS-CoV-2 virus which has a diameter of 120 nm. As proof was provided of the reduction of the smaller MS2 viruses, it can be concluded that the larger SARS-CoV-2 viruses would also be reduced at least to the same extent.
Shipping Policy
Thank you for visiting and shopping at Mini Split Systems Direct. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders made before 2:00 PM EST are processed within 2-3 business days. Items ordered on weekends (Saturday or Sunday) start to process and ship as early as the following business day.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
We offer standard free shipping via UPS Ground, FedEx Ground, and Freight for all orders in the United States. We do not currently ship to international locations.
| Destination | Shipping method | Processing Time | Estimated Delivery Time | Shipment cost |
| United States | Free Shipping |
2 - 3 business days | 3 - 7 days | Free |
Delivery delays can occasionally occur.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Mini Split Systems Direct is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages & Missing Items
Please inspect all packages for damaged or missing items before accepting your shipment. If any of the items are missing or appear to have any type of damage; Mark the Receipt Damaged and/or missing (write which items are missing, or damaged and describe the damage).
Only refuse the items that are damaged, keep and sign for the items that are in good condition and be sure to notate the items that are being refused for damages clearly on the delivery receipt. You must contact our Customer Service Department at info@minisplitsystemsdirect.com to report which product(s) were missing and/or refused for damages and which product(s) were accepted at the time of delivery. After our Shipping Department receives confirmation from the Freight LTL Company we will promptly ship out the replacement product(s) to you.
Although Mini Split Systems Direct is NOT responsible for shipping damage, if your item(s) do arrive damaged, please send photos to info@minisplitsystemsdirect.com and we can assist with filing a claim against the shipping carrier to cover the cost of damages.
Any damages or missing items have to be noted on the delivery receipt prior to signing for and accepting your shipment in order to file a claim. Do not let the delivery driver rush you. It is your right to inspect each and every item.
Pre-Orders, Backorders, and Out-of-Stock Items:
Mini Split Systems Direct is dedicated to sourcing any item you may need and getting it to you as quickly as possible. Any items that are out of stock, or available for Pre-Order will be noted on the product page. You are welcome to place an order for Pre-Order items, backorder items, and for items that are out of stock, and will ship them the second they become available from the manufacturer, ensuring you get the item before anyone else. If you have questions about lead times, please refer to the product page or contact us at info@minisplitsystemsdirect.com or give a call or text at 1-800-315-4345
Return and Refund Policy
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.
All returns are subject to a 15% restocking fee, and the purchaser is responsible for the cost of return shipping.
To start a return, you can contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345. If your return is accepted, we will either schedule a pickup or send you a return shipping label, as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
You can always contact us for any return questions at info@minisplitsystemsdirect.com, or call us at 1-800-315-4345.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. A 15% restocking fee and the cost of return shipping will be deducted from the refund. Please allow up to 10 business days for your bank or credit card company to process and post the refund to your account. If you have any questions regarding your refund, please contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345.
Cancellations
All orders canceled after 24 hours are subject to a 5% administration fee, If your order has not been shipped yet, this is the only fee you will incur. This is a fee that covers administrative and personnel fees.
If your order has been shipped, you will not be charged a 5% administration fee, the standard return procedures will apply and you will be responsible for the cost of return shipping, and a 15% restocking fee will be ducted from your refund. Refunds will only be issued to the original payment method that you used when placing your order.
Damages and issues
Please inspect all packages for damaged or missing items before accepting your shipment. If any of the items are missing or appear to have any type of damage; Mark the Receipt Damaged and/or missing (write which items are missing, or damaged and describe the damage).
Only refuse the items that are damaged, keep and sign for the items that are in good condition and be sure to notate the items that are being refused for damages clearly on the delivery receipt. You must contact our Customer Service Department at info@minisplitsystemsdirect.com to report which product(s) were missing and/or refused for damages and which product(s) were accepted at the time of delivery. After our Shipping Department receives confirmation from the Freight LTL Company we will promptly ship out the replacement product(s) to you.
Although Mini Split Systems Direct is NOT responsible for shipping damage, if your item(s) do arrive damaged, please send photos to info@minisplitsystemsdirect.com and we can assist with filing a claim against the shipping carrier to cover the cost of damages.
Any damages or missing items have to be noted on the delivery receipt prior to signing for and accepting your shipment in order to file a claim. Do not let the delivery driver rush you. It is your right to inspect each and every item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have (see return process above), and once the return is accepted, make a separate purchase for the new item.
Price Match Policy
Our goal is to consistently provide the best pricing in the marketplace online and we work very diligently to do so. If you happen to see another online shop that offers a lower price than us within six months of your date please let us know and we’ll be happy to refund the difference on your original payment method. Moreover, because we are consistently working with our suppliers to get better rates we know that you can feel very comfortable and confident that you are seeing the best prices that can be provided for the products listed on our site.
Moving forward if you find the same item that we carry on another website that has a lower price please submit that to us within six months of your purchase date and we will refund you the difference.
If it is a case of seeing a lower price on another website and we need to send a partial refund simply email us the link to the exact product and brand from our site and also the link from our competitors site so we can inspect the pricing. Again this needs to be within six months from the date of your order and we will review your submission and apply a credit if necessary.
Our Price Match Policy has some limitations:
- The item must have already been purchased from our site prior to asking for this to be reviewed and submitted.
- This does not include rebate programs or specific retailer programs such as buy three get one free type offers or any combination such as that are not eligible.
- The item will need to be in stock from the competitors site that you’re submitting the information from.
- The competitor must be an online store, they may not have a retail location, warehouse, showroom, or physical location.
- The website cannot be a wholesaler, liquidator, distributor, or auction website. Examples are eBay, Liquadation.com, Via Trading, Overstock, Wayfair, Amazon, Home Depot, Lowes, etc.
- The competitor must also be someone who has been authorized by the supplier and/or manufacturer to resell the product you are inquiring about.
- The price match will include the product listing price, but will exclude any sales tax.
FAQ
Can I add a discount code to my order post-purchase?
Unfortunately were unable to add a discount code to your order after you've checked out, but, were happy to provide you with discount for your next purchase.
Can I add items to my order?
Yes, please contact us a soon as possible if you need to make changes to your order and will send an invoice for the remaining amount due. Please note this may result in you receiving your order in multiple packages, and yes, you will receive a tracking number for each package.
Can I change or modify my order?
Yes, you can change or modify your order within the first 24 hours after placing your order, after that, it will depend on the status of your order. If you need to change or modify your order, please contact us as soon as possible at info@minisplitsystemsdirect.com. If your order has already been processed and shipped, then we may be unable to change or modify your order.
Can I place my order to be delivered outside the United States?
At this time we do not ship internationally, but please contact us we may be able to accommodate you.
How can I remove items from my order?
If you need to remove items from your order, please contact us at info@minisplitsystemsdirect.com within the first 24 hours after you placed your order. After 24 hours, you are subject to a 5% fee for the item that is cancelled to cover incurred credit card processing fees. If your order has not been shipped yet, this is the only fee you will incur.
If your order has been shipped, you will not be charged a 5% administration fee, the standard return procedures will apply and you will be responsible for the cost of return shipping, and a 15% restocking fee will be ducted from your refund. Refunds will only be issued to the original payment method that you used when placing your order. For more information, please see our return & refund policy here.
Do all the products you carry come with a warranty?
Yes, every product we carry includes a manufacturer warranty. If you need help with a warranty claim, please contact us at info@minisplitsystemsdirect.com and will help you resolve any issues you are experiencing with your product.
Do you have a storefront?
At this time we do not have a storefront, we're an online only Authorized Dealer for all the brand we carry. We do have plans to open a storefront in the future.
How do I check the status of my order?
After placing your order you'll receive a confirmation email, and after a Shipment Confirmation email once your order has shipped which will contain your tracking number(s). The tracking number will be active within 24 hours. If you have any other questions regarding the status of your order please contact us at info@minisplitsystemsdirect.com or message us by live chat.
How long is shipping and delivery?
All orders made before 2:00 PM EST are processed within 2 - 3 business days. Items ordered on weekends (Saturday or Sunday) start to process and ship as early as the following business day. Estimated delivery time is 3 - 7 days.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Who do you ship with?
We offer standard free shipping via UPS Ground, FedEx Ground, and Freight for all orders in the United States.
How long will it take to receive my refund?
Please allow up to 10 business days for your bank or credit card company to process and post the refund to your account. If you have any questions regarding your refund, please contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345.
What is your return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.
All returns are subject to a 15% restocking fee, and the purchaser is responsible for the cost of return shipping.
To start a return, you can contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345. If your return is accepted, we will either schedule a pickup or send you a return shipping label, as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted. Please see our full return & refund policy here.
What forms of payment do you accept?
We accept all credit cards, PayPal, Apple Pay, and you can pay in installments with Sezzle at checkout.
What should I do if my order is damaged or I'm missing items?
Please contact us within 48 hours of receiving your order at info@minisplitsystemsdirect.com and we'll resolve the issue ASAP.
What should I do if my order was marked as delivered but I haven't received it?
Although we cannot control what happens once your order leaves the warehouse and is in the hands of the shipping carrier, we will do everything we can to make sure you receive your order. If you have not received your order, please contact us at info@minisplitsystemsdirect.com with your order number, and provide us with any details that may help and rest assured, we will resolve the issue.
I’m having trouble tracking my order. What should I do?
If your order has just been shipped, please wait 24 hours for your tracking number to be updated properly with your latest tracking information. If after 24 hours your tracking information is not populating, please contact us at info@minisplitsystemsdirect.com and we will be more than happy to assist you.
12,000 BTU 25 SEER ACiQ Platinum Single Zone Slim Ceiling Cassette Mini Split System w/ Extreme Heat
Line Set Length
12,000 BTU 25.5 SEER ACiQ Platinum Single Zone Ceiling Cassette Mini Split System w/ Extreme Heat
Installation Kit Options
12,000 BTU 25.5 SEER ACiQ Platinum Single Zone Wall Mount Mini Split System - Extreme Heat - WiFi Enabled
Installation Kit Options
12,000 BTU 25.5 SEER2 ACiQ Platinum Single Zone Floor Mount Mini Split System w/ Extreme Heat
Installation Kit Options
12,000 BTU 25 SEER ACiQ Platinum Single Zone Slim Ceiling Cassette Mini Split System w/ Extreme Heat
Line Set Length
12,000 BTU 25.5 SEER ACiQ Platinum Single Zone Ceiling Cassette Mini Split System w/ Extreme Heat
Installation Kit Options
12,000 BTU 25.5 SEER ACiQ Platinum Single Zone Wall Mount Mini Split System - Extreme Heat - WiFi Enabled
Installation Kit Options
12,000 BTU 25.5 SEER2 ACiQ Platinum Single Zone Floor Mount Mini Split System w/ Extreme Heat
Installation Kit Options
12,000 BTU 25 SEER ACiQ Platinum Single Zone Slim Ceiling Cassette Mini Split System w/ Extreme Heat
Line Set Length
12,000 BTU 25.5 SEER ACiQ Platinum Single Zone Ceiling Cassette Mini Split System w/ Extreme Heat
Installation Kit Options
12,000 BTU 25.5 SEER ACiQ Platinum Single Zone Wall Mount Mini Split System - Extreme Heat - WiFi Enabled
Installation Kit Options
12,000 BTU 25.5 SEER2 ACiQ Platinum Single Zone Floor Mount Mini Split System w/ Extreme Heat
Installation Kit Options
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Let customers speak for us
Order came very quick, 3 day and damage free. I installed the unit and it’s working great.
Four years ago I paid $12,000 to replace my AC central unit for my home 8100 ft.² , the unit doesn’t work in every room so I decided to buy eight Mr. cool units and place them around my home. My home has never been so comfortable, cool in the summer and warm in the winter and I live in Utah and it gets below 28° and Mr. cool still warms the rooms that I needs. Thousand percent satisfied
Efficient, quiet, wifi controls, what’s not to like
Very nice product made life a lot better
Efficient, quiet, wifi controls, what’s not to like
This unit surpassed every expectation I had. I researched mini splits for a year. (Barn rehab) I talked to people that have them and read a ton of reviews. I was told it is all about customer service. I got someone on the phone while my heating and cooling guy was standing right there.☆☆☆☆☆!! Then he made the simple connections and turned it on. I am in complete awe. Within 5 minutes the area was warming. I bought 24,000 btu for my 1000sqft area and it is outstanding. Now I will wait to see how efficient it is on electric. Fingers crossed. I would highly recommend this unit!!
Purchased 24KBtu unit for a 14x65 2Br Mobile Home. Relatively straightforward installation, but not for everyone. I made a dumb mistake in wiring between the indoor unit and outdoor, resulting in an error, so I called Mini Split Systems Direct up and we got it resolved. Purchased a vacuum pump, gauges, and line set covers from Mini Split Systems Direct to complete the project.
It has worked great since I rectified my wiring mistake. It's only been in heat mode (Jan in NC), and generates impressive heat and airflow at next to zero noise. The condenser unit outside is also very quiet. Time will tell on the reliability and efficiency, but everything I've seen thus far makes me optimistic.
Pretty quiet and compact unit, managed to DIY install 3 ton myself including ductwork, custom plenums and new electrical / drainage / thermostat wiring in 3 full weekends. Quick connect lineset made this possible (no vacuum or soldering needed!) Seems to be pretty efficient so far (northern california climate)
I take pride in my work and feel confident that my install was done better then hiring an HVAC company. I know many in that profession get their feelings hurt when you bring up doing it yourself. Was quoted $9k for system replacement and I was able to do for less than $4k. This is not for your average DYI person as custom duct work and electrical upgrades will likely be needed. I had about 31 hours into this replacement. That includes tarring out, pouring concrete pad, custom duct work, electrical upgrades, and system calibration. If your line set length is going to be close I recommend going up a size. I had planned to have about 6ft extra but due to line hookup locations I had just the right amount.
I had to call Mini Split Systems Direct support to ask about my thermostat compatibility and they were helpful.
I'm very happy with the results of this unit. The ac works amazingly well compared to the older carrier air conditioner. The lines were very hard to bend without damage and I would suggest have a line-set with elbows where needed installed. The unit is very quiet and worked with my Nest Thermostat.
The item was shipped quickly and arrived ahead of schedule. Unfortunately, after unpacking I noticed some damage on the outdoor condensing unit. This was a little concerning because I had to install it pretty quickly in order to get the air back on. I contacted. Mini Split Systems Direct and they got back with me within a few hours. I sent them some photos and a description and they took care of it immediately. The new part was shipped free of charge and arrived. Just a couple of days later.
Everything has been installed and working perfectly, I’m very pleased with both the product and Mini Split Systems Direct for fixing an issue that they may not have even created. so often you have people passing the buck, but they took care of me and I thank them for that. I would not hesitate to order from them again.
As for the Mr. cool unit and line set, it did take two people to install it and a little bit of troubleshooting with the thermostat, but it is working perfectly now for the last couple of weeks even in quite hot weather. The inside unit is extremely quiet, I used it to replace an old air conditioner which was much louder.
Time will tell if the annual energy consumption/cost goes down and how long it will last, but the workmanship seems to be very high-quality.
I've done AC work in the past but not at this level. This DIY kit made it easier as the lines were already charged, and no vacuum needed. My challenge was removing an old 3-ton Rheem propane gas-pack (see pic) which was R-22 and installed in the mid 80's in my 1792 farmhouse.
It took weeks to complete because of the ductwork that needed to be removed from the crawlspace and I had to fabricate ductwork including the air handler now located in the house (see pic).
I waited right before summer to do this job and have lots of pics and info on the Levi Creecy website.
living in NC our winters are not terrible, so I did not buy the heat pump model and opted for the heat kit.
My old unit was 3 tons and ran on a 50 amp breaker, now runs on a 35 amp, This Mr. Cool is very quite in comparison, AC Outputs are very impressive. Yes, my electric bill went down this summer.
My SENSI smart thermostat had to be rewired and reprogramed however I'm not missing any functions/features.
Using this guy to exhaust a laser engraver. It's got a quiet turn and can really move a bunch of air. So far it's been great.
I purchased this fan to exhaust warm air from a home theater equipment rack. With all the equipment turned on, the temperature in the rack quickly climbs to over 90 degrees. The equipment rack is recessed into a closet under a set of stairs, so goal was to activate the fan to pull warm air out as soon as the temperature rose to 80 degrees at the top of the rack. With the controller, it can be set to automatically and progressively increase fan speed after the temperature hits the target. Every 2 degrees after the target the fan can increase speed by 1 step.
PROs:
> Very quiet at fan speed 1 and 2. At 10, this fan pushes a lot of air.
> Controller allows multiple control options - I just needed the high temperature option
> Easy to install with the mounting plate - I got this mounted and installed in under 30 minutes.
> Fan direction can easily be changed. The fan module just pulls out and you can change airflow without uninstalling - this is great to test whether pushing cold air in vs. pulling warm air out works better for your application.
> Nice long temp/humidity probe and cable let me place the sensor exactly where I needed it.
> Ability to place the controller wherever you want it as well.
> Works seamlessly with their matching 4-inch flexible ducting, and wall mount duct grille.
> Comes with two duct clamps
> High quality construction -- strong mounting bracket, and thick plastic casing.
CONS:
> At speeds between 3 to 10 you definitely know it is running, though it is probably quieter than other fans.
> I have this mounted to a wood support. At high fan speeds the motor vibration does reverberate through the wood supports - so need to play with how to isolate the fan if noise is important.
> Controller settings are very complex given what you would typically want to do. To set the fan to turn on at 80 degrees and increment speed in steps as temps rise took a bunch of menu hopping and instruction manual reading -- not intuitive. In contrast this was a very simple setup on their AIRCOM fans.
> Don't like the fact that in AUTO mode, multiple sensors can affect whether the fan turns on... Took a couple days to dial it in. High temp, low temp, high humidity, low humidity... hard to predict when the fan will turn on... I get this is geared for agricultural use, but setup is more complex than it needed to be.
(Update 8.3.2024)One complaint. Because the new Bluetooth display goes in 0.1 increments (e.g. 64.9, 65.0, 65.1), the fans tend to rev up and down several times before settling in and remaining on. This makes it kind of distracting and often wakes me up because it goes up and down before remaining on. Other than that still a tremendous value. Maybe the makers can release a firmware update that has the temperature going in straight number increments instead of 0.1 increments.(Update 06/14/2024)As of this date, they still can't vouch highly enough for this type of product. Through the winter it kept my rooms warmer where needed, and during the warm months kept my rooms on the second floor much cooler than without it. I recently purchased another one a couple of days ago because it had a 5% discount. I actually ended up getting a different model that actually incorporates Bluetooth and an app. That just made the value of this product jump up quite a bit. It's model AC-RBF4-W. I'm wondering if it's brand new in the model lineup because I can't find documentation on it anywhere, but so far it's been actually really nice having Bluetooth connectivity so that I don't have to go down to floor level to adjust any settings if I wanted to. Plus it's nice to see what the temperature in the room is without having to get out of bed. Super lazy person here lol. Anyway, if you're on the fence, I can honestly say they've been worth it. Still happy with them and ended up buying four more after my initial purchase.(Original review)What I like:1. Works very well2. Easy to configure3. The digital display4. Easy to understand directions5. Can turn off the display once you've set it up6. Relatively quiet at lower speedsWhat I don't like:1. It's a little pricier than other brands, but so far it's been worth it.First and foremost, for those who say the temperature settings either don't work or are backwards, it's just not true. Yes, you very well could have gotten a defective unit, but the vast majority of complaints are unfounded and rooted in ignorance of the function of the product.It is NOT a thermostat! It has a thermal probe that registers the temperature of the air coming from the vent. Therefore, if you want the product to push cold air during the summer, you want the fans to kick on when the temperature of the air coming from the vent is at or lower than the temperature preference you set. For example, my room routinely got as high as 78°F during the summer, so I set my cooling trigger to 72°, so any air that is that temp or below will be pushed into my room. My room now regularly stays around 72 degrees.Now the opposite will be true during the winter. My room can get very cold. As low as 55°. That's freezing in the winter time. So I set the heating trigger to, say, 75°. That means any air coming from the vent that is that temp or higher, will turn the fans on to push the warm air into my room, thereby making it warmer quicker.Hope they helps those who have trouble understanding what the unit does. Just remember, it's NOT a thermostat.
What customers think about the store
Customers generally had positive experiences with this store, praising the quality of products, reasonable prices, efficient delivery, and helpful customer service. Many found the systems easy to install themselves with the guidance provided, though some prefe...