At Mini Split Systems Direct LLC, we only source genuine, factory-new equipment from industry-leading HVAC, Hearth, and Solar manufacturers—including Pioneer, ACiQ, Olimpia Splendid, Goodman, Daikin, Amana, Amantii, Sierra Flame, BigBattery, and more.
1. Manufacturer Factory Warranties
All equipment sold by Mini Split Systems Direct LLC is backed directly by the original manufacturer’s factory warranty. Because warranty terms vary by brand and product line (typically ranging from 1 to 12 years on compressors, parts, and battery cells), please refer to the warranty documentation included in your product packaging or on the specific product page for exact coverage lengths.
2. CRITICAL: How to Activate & Protect Your Full Warranty
Nearly all HVAC, Hearth, and Solar manufacturers require the following two steps to qualify for full extended warranty coverage:
- On-Time Product Registration: Most manufacturers require you to register your unit’s serial number on the manufacturer’s website within 60 to 90 days of installation (or delivery). Failing to register within this window typically reverts coverage to a shorter base warranty period.
- Professional Installation Requirements: Most HVAC and electrical equipment manufacturers require installation and commissioning by a state-licensed HVAC contractor (holding EPA Section 608 certification) or licensed electrician in compliance with local building codes. Keep your installer’s invoice and license number on file, as manufacturers frequently ask for proof of professional installation when processing a warranty part claim.
3. What Is Covered (Parts Only)
Manufacturer warranties cover replacement parts or components proven to have factory defects in materials or workmanship during the warranty period.
4. What Is Not Covered
Unless explicitly stated in writing by the manufacturer, limited warranties do not cover:
- On-Site Labor & Diagnostic Fees: Technician service calls, troubleshooting, removal, or re-installation labor costs.
- Refrigerant & Consumables: Replacement R-410A, R-32, or R-454B refrigerant, recharging costs, filters, fuses, or pads.
- Improper Installation or Sizing: Damage caused by failing to vacuum the line set properly, incorrect voltage/wiring, improper drainage, unlevel mounting, or purchasing an undersized/oversized unit without a proper load calculation.
- Freight & Shipping Damage: Physical transit damage must be reported within 48 hours of delivery under our Shipping & Freight Delivery Policy, not as a manufacturer warranty claim.
- Maintenance Neglect or Environmental Damage: Dirty coils, clogged condensate lines, power surges (always use an HVAC surge protector), floods, lightning, or corrosive coastal air unless the unit is specifically rated for it.
5. How to File a Warranty Claim
If your unit experiences a technical issue or displays an error code:
- Have Your Info Ready: Locate your Order Number, the unit’s Model and Serial Number (found on the silver data plate on the side of the outdoor/indoor unit), and photos of the data plate and installation.
- Diagnostic Check: Have your technician identify the specific faulty part or error code.
- Contact Us or the Manufacturer: Email us at support@minisplitsystemsdirect.com or call 1-562-709-6010. We always reply back and will either process the warranty part replacement directly through our distributor network or connect you straight to the manufacturer’s technical warranty desk for rapid dispatch.
6. Questions About Warranty Coverage?
- Phone: 1-562-709-6010 (Monday – Friday, 9:00 AM – 6:00 PM EST)
- Email: support@minisplitsystemsdirect.com
- Headquarters: Mini Split Systems Direct LLC, 405 W Greenlawn Ave #G11 #418, Lansing, MI 48910