At Mini Split Systems Direct LLC, we ship factory-direct from our nationwide distribution network straight to your home or job site.
1. Shipping Cost
- Free Standard & LTL Curbside Shipping: We offer Free Shipping on all orders shipped within the contiguous 48 United States.
- Alaska, Hawaii & Puerto Rico: Please contact us at support@minisplitsystemsdirect.com or 1-562-709-6010 prior to ordering for a custom freight quote.
2. Order Processing & Transit Times
- Handling Time: Orders placed Monday through Friday are processed and prepared for dispatch within 1 to 2 business days.
- Transit Time: Estimated delivery is 3 to 7 business days from the date of shipment, depending on your location and whether your equipment ships via standard ground parcel or LTL freight.
- Tracking: As soon as your order leaves the warehouse, you will receive an email with your carrier information, tracking number, or PRO freight bill number.
3. How Shipping Works: Ground Parcel vs. LTL Curbside Freight
- Small Items & Accessories (FedEx / UPS Ground): Line sets, brackets, thermostats, and smaller components ship via standard ground courier directly to your doorstep.
- Heavy Equipment (LTL Curbside Freight): Mini-split systems, commercial HVAC units, PTACs, electric fireplaces, and solar battery banks ship palletized via LTL (Less-Than-Truckload) Curbside Freight to prevent transit damage.
- Delivery Appointment: The freight carrier will call the phone number on your order to schedule a delivery window. Please ensure you provide an accurate mobile or daytime phone number at checkout.
- Curbside & Liftgate Included: Residential LTL deliveries include liftgate service—the driver will lower the pallet to the ground at the end of your driveway or curb. Drivers do not carry equipment inside homes or backyards.
4. IMPORTANT: Inspecting Your Freight Upon Delivery
To protect you 100% against carrier transit damage, you must inspect your shipment before signing the driver’s delivery receipt (Bill of Lading):
- Check the Box & Pallet: Look for crushed corners, punctured cardboard, torn shrink-wrap, or tilted units.
- Note Any Damage on the Receipt: If the box looks rough, write “DAMAGED BOX – SUBJECT TO FURTHER INSPECTION” directly on the driver’s paperwork before signing.
- Severe Damage: If the equipment itself is visibly crushed or destroyed, refuse the delivery and tell the driver to return it. Contact us immediately and we will dispatch a replacement right away.
- Concealed Damage: Unbox and inspect your equipment within 48 hours of delivery. If you discover internal damage that wasn’t visible from the outside, take clear photos of the unit and packaging and email support@minisplitsystemsdirect.com within 48 hours so we can file a freight claim and send replacement parts or a new unit.
5. Questions About Your Shipment?
We always reply back. Reach out anytime:
- Phone: 1-562-709-6010 (Monday – Friday, 9:00 AM – 6:00 PM EST)
- Email: support@minisplitsystemsdirect.com
- Live Chat: Available 24/7 on our website
- Headquarters: Mini Split Systems Direct LLC, 405 W Greenlawn Ave #G11 #418, Lansing, MI 48910