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MRCOOL® DIY Mini Split 18,000 BTU 21 SEER 2 Zone Ceiling Cassette Ductless Air Conditioner and Heat Pump - 9K + 9K

SKU: DIYM218HPC00C00
Your Price:
$4,136.00 $5,583.60
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  • FREE SHIPPING: Ships in 2 - 3 Business Days
  • FAST DELIVERY: Arrives in 3 - 7 Days
  • HASSLE FREE DELIVERY: Free Liftgate Delivery + Freight Insurance
  • NEED HELP?: Call 1-800-315-4345
  • AUTHORIZED DEALER: Best Products and Equipment from a Reliable and Knowledgeable Source

Line Set Length for 9K Air Handler #1

Line Set Length for 9K Air Handler #2

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FREE GIFTS FOR A LIMITED TIME ONLY! Order today and receive the following free with your purchase:

  • Free Shipping ($100 Value)
  • Expedited Processing ($50 Value)
  • Website Discount of $206.80 off the current discounted price (Use Code: FLASH5) ($206.80 Value)
  • Free 5-year Parts Warranty ($500 Value)
  • Free Limited Lifetime Compressor Warranty ($1000 Value)
  • Free Lifetime Technical Support ($300 Value)
  • Free Condenser Wall Mounting Brackets ($119.99 Value)

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MRCOOL® DIY Mini Split 18,000 BTU 21 SEER 2 Zone Ceiling Cassette Ductless Air Conditioner and Heat Pump - 9K + 9K

The MRCOOL® DIY Mini Split 18,000 BTU 21 SEER 2 Zone Ceiling Cassette Ductless Air Conditioner and Heat Pump - 9K + 9K offers a complete solution to your home’s heating and cooling needs. This system can heat & cool areas up to 450 square feet per air handler and is capable of an Energy Star-certified, 21 SEER efficiency rating. However, the best feature of this system is the ease of installation it provides to the homeowner. With the included pre-charged line sets, some hand tools, and a few hours of time this entire system can be completely installed. This system comes equipped with many functions that separate it from the rest. It has multiple operating modes, which include AUTO, HEAT, COOL, FAN-ONLY, DRY (dehumidification) and SLEEP. It also features the Follow Me function, which allows the system to continually adjust the room temperature based on where the hand-held remote controller is. Need to operate the system when you’re not at home? No problem. The MCOOL® system also has the capability of being operated with your smartphone with the use of the Smart HVAC app. MCOOL® stands behind the quality and workmanship of this system by being the only manufacturer to offer a limited lifetime compressor warranty.

MRCOOL® DIY 4th Gen Multi-Zone 2-Zone Condenser 230 Volt - DIY-MULTI2-18HP230C

The 4th Generation MRCOOL® DIY 18K BTU 2-Zone Ductless Heat Pump Condenser is the latest in heat pump technology. This 2-zone condenser, when paired with select MrCool air handlers, is capable of producing an impressive 21 SEER efficiency rating. It also has the ability to heat even when temperatures drop to -13°F. It features robust construction which includes a Gold Fin Condenser coating so it is sure to withstand exposure to the elements. For added peace of mind, this is the only condenser on the market that comes with a limited lifetime compressor warranty. As a MrCool DIY product, this heat pump is designed specifically to be used with MrCool’s patented Pre-Charged Quick Connect Line Sets. These line sets come pre-charged with the precise amount of R-410A refrigerant. They are also equipped with quick connectors, so the line set can be connected to the condenser by the homeowner using only wrenches. This means the installation process can be performed without retaining the services of a certified technician. Let the 4th Generation MrCool DIY 18K BTU 2-Zone Ductless Heat Pump Condenser be the solution to your home’s heating and cooling needs.

Features:

  • Up to 21 SEER
  • Delivers maximum performance even when temperatures reach -13°F
  • Gold Fin® condenser: corrosion resistant - live on the coast? Don't worry, our condenser is built to resist long-term corrosion
  • Energy-Efficient DC Inverter
  • R-410A environmentally friendly refrigerant
  • Standard 7-year compressor/5-year parts warranty; register for limited lifetime compressor warranty
 

      MRCOOL® DIY Series OuttaSight™ 9k BTU Ceiling Cassette - DIYCASSETTE09HP-230C25

      The MRCOOL® DIY® Series 9k BTU Ceiling Cassette is perfect for any space and provides discreet and out-of-sight heating and cooling. It is available in multi-zone options and is easy to install, fitting between 16” ceiling joists. The cassette is designed to work with both current and future joist standards and can be recessed between all types of joists on a 16-inch center, including pre-manufactured I-joists. Other ceiling cassettes have strict installation requirements in less ideal locations, but the MrCool® cassette doesn't require ductwork or wall space and is perfect for new constructions or retrofits. The cassette works with the MrCool® DIY Quick Connect line set which makes installation even easier since it is precharged with refrigerant, eliminating the need for vacuuming. The No-Vac® Coupler can be used to increase length. With advanced filtration, each cassette offers an Elevation function that lowers the filter panel for easy filter maintenance. Not only does this cassette feature quiet operation and multiple operating modes, but also provides a limited lifetime warranty in addition to a 7-year compressor warranty and 5-year parts warranty, so you can feel confident in your investment.

      Features:

      • WORKS WITH MRCOOL DIY 4th Gen Multi-Zone Condensers
      • Fits between 16" Ceiling Joists
      • Featuring our easy access, elevating filter that can be lowered to a maximum of 4.9ft from the cassette.
      • Low Profile Installation
      • Pair with your DIY 4th gen Multi-Zone system
      • Designed to work with current and future joist standards, it can be recessed between all types of joists on 16-inch center - including pre-manufactured I-joists.

        This bundle includes:

        • All accessories needed for a full installation

          Condenser Specifications

          MODEL DIY-MULTI2-18HP230C
          SEER 21
          EER 12.5
          HSPF hspf4/hspf5 : 10.6/8.6
          CFM 1764.71
          COOLING CAPACITY
          18000 BTU
          HEATING CAPACITY
          19000 BTU
          VOLTAGE
          208-230 V
          PHASE 1
          CYCLE 60 Hz
          MAX FUSE BREAKER
          25 A
          MIN CIRCUIT AMPACITY
          18 A
          COLOR White
          COLOR FAMILY
          White
          ZONE CAPACITY
          2
          REFRIGERANT TYPE
          R-410A
          REFRIGERANT VOLUME
          65.26 oz
          DECIBEL RATING
          59 dBA
          INVERTER Yes
          MIN AMBIENT COOL
          5F ~ 122F
          MIN AMBIENT HEAT
          -13F ~ 75.2F
          MAX LINESET LENGTH
          123 ft TOTAL
          LIQUID LINE SIZE
          1/4in
          SUCTION LINE SIZE
          1/2in
          COMPRESSOR MOTOR TYPE
          Twin - Rotary
          CONDENSER FAN MOTOR RPM
          750/600/500
          WIFI COMPATIBILITY
          Yes
          APP COMPATIBILITY
          Yes
          WORKS WITH IOS
          Yes
          WORKS WITH ANDROID
          Yes
          REGISTERED WARRANTY
          Limited Lifetime Compressor
          BASE WARRANTY
          5-year Parts/7-year Compressor
          BASE PARTS WARRANTY
          5-year Parts
          REGISTERED COMPRESSOR WARRANTY
          Limited Lifetime Compressor
          BASE COMPRESSOR WARRANTY
          7-year Compressor
          CONTAINS ELECTRONICS
          Yes
          CONTAINS CHEMICALS
          Yes
          CONTAINS AEROSOL
          Yes
          CONTAINS COMPRESSED GAS
          Yes
          PROPOSITION 65 WARNING
          Yes
          NET DEPTH
          13.46 in
          NET HEIGHT
          26.50 in
          NET WIDTH
          35.04 in
          NET WEIGHT
          100.53 lbs
          GROSS DEPTH
          17.64 in
          GROSS HEIGHT
          29.33 in
          GROSS WIDTH
          40.94 in
          GROSS WEIGHT
          111.11 lbs

          Air Handler Specifications

          MODEL DIYCASSETTE09HP-230C25
          SEER Up to 20.75
          EER Up to 12.5
          HSPF hsph4/hspf5: 11/8.6
          COOLING CAPACITY
          9000
          HEATING CAPACITY
          9000
          VOLTAGE
          208/230
          PHASE 1
          CYCLE 60 Hz
          MAX FUSE BREAKER
          15 A
          MIN CIRCUIT AMPACITY
          3 A
          RATED LOAD
          1.5 A
          DECIBEL RATING
          40/35.5
          DECIBEL RATING LOW
          24.5 dBA
          DECIBEL RATING HIGH
          42 dBA
          BLOWER MOTOR HP
          570/537/488/350
          BLOWER MOTOR SPEEDS
          4
          BLOWER MOTOR RPM
          1024/944/864
          FILTER TYPE
          Reusable
          FAN ONLY OPTION
          Yes
          QUIET MODE
          Yes
          SLEEP MODE
          Yes
          AUTO COOL
          Yes
          WIFI COMPATIBILITY
          Yes
          APP COMPATIBILITY
          Yes
          WORKS WITH IOS
          Yes
          WORKS WITH ANDROID
          Yes
          REMOTE CONTROL INCLUDED
          Yes
          REGISTERED WARRANTY
          Limited Lifetime Compressor
          BASE WARRANTY
          5-year Parts/7-year Compressor
          BASE PARTS WARRANTY
          5-year Parts
          REGISTERED COMPRESSOR WARRANTY
          Limited Lifetime Compressor
          BASE COMPRESSOR WARRANTY
          7-year Compressor
          HAS BATTERIES
          Yes
          CONTAINS ELECTRONICS
          Yes
          CONTAINS CHEMICALS
          Yes
          CONTAINS AEROSOL
          Yes
          CONTAINS COMPRESSED GAS
          Yes
          PROPOSITION 65 WARNING
          Yes
          RESTRICTED STATES
          GU;PR;VI
          NET DEPTH
          13.19 in
          NET HEIGHT
          8.98 in
          NET WIDTH
          50.31 in
          NET WEIGHT
          44.31 lbs
          GROSS DEPTH
          22.48 in
          GROSS HEIGHT
          22.64 in
          GROSS WIDTH
          57.60 in
          GROSS WEIGHT
          87.96 lbs

          Product Information & Guides:

          Condenser

          Air Handler

          Beginner’s Guide to Choosing the Right Size BTU HVAC System

          If you’re new to HVAC (Heating, Ventilation, and Air Conditioning) systems, selecting the right size BTU (British Thermal Unit) system can seem daunting. This guide will break down the process into simple steps.

          1. What is BTU?

          • Definition: BTU measures the amount of energy needed to heat or cool a space. More BTUs mean more heating or cooling power.

          2. Why Size Matters

          • An undersized system will struggle to heat or cool your home, leading to discomfort.
          • An oversized system will cycle on and off too frequently, wasting energy and causing wear and tear.

          3. Measure Your Space

          • Find Your Square Footage:
            • Measure the length and width of each room.
            • Multiply the length by the width for each room, then add them up for the total square footage.
          • Example:
            • Living Room: 15 ft x 20 ft = 300 sq. ft.
            • Bedroom: 10 ft x 12 ft = 120 sq. ft.
            • Total = 300 + 120 = 420 sq. ft.

          4. General BTU Guidelines

          • A rough estimate is 20 BTUs per square foot.
          • Example: For 420 sq. ft.: 420 sq. ft. × 20 BTUs/sq. ft. = 8,400 BTUs 

          5. Adjusting BTU Calculations Based on Specific Factors

          When determining the right BTU size for your HVAC system, it's important to consider various factors that can affect your heating and cooling needs. Here’s a more detailed breakdown:

          - Ceiling Height

          • Standard Ceiling (8 feet): The basic BTU calculation (20 BTUs per square foot) works well.
          • Higher Ceilings: For ceilings taller than 8 feet, you’ll need to increase the BTU calculation. A common rule of thumb is to add about 10% for each additional foot of height.
            • Example: If you have a 10-foot ceiling in a 400 sq. ft. room:
              • Base BTUs: 400×20=8,000400 \times 20 = 8,000
              • Increase for height: 8,000×10%=8008,000 \times 10\% = 800
              • Total BTUs Needed: 8,8008,800

          - Insulation Quality

          • Well-Insulated Homes: If your home has good insulation, you can stick with the basic BTU calculation.
          • Average Insulation: If your home has average insulation, consider adding 10% to your BTU needs.
          • Poor Insulation: For homes with poor insulation, you may need to add 20% or more. Check for drafts, gaps, or insufficient insulation in walls and attics.
            • Example: If your calculated BTUs are 10,000 and you have poor insulation:
              • Increase by 20%: 10,000×20%=2,00010,000 \times 20\% = 2,000
              • Total BTUs Needed: 12,00012,000

          - Windows

          • Standard Windows: If you have standard double-pane windows, the basic BTU estimate should suffice.
          • Large or Single-Pane Windows: If you have large windows or single-pane windows (which are less efficient), add extra BTUs:
            • For each large window, add 500-1,000 BTUs.
            • For single-pane windows, consider adding 10-20% to your BTU needs.
            • Example: If your home requires 10,000 BTUs and you have two large windows:
              • Add 1,000 BTUs per window: 2×1,000=2,0002 \times 1,000 = 2,000
              • Total BTUs Needed: 12,00012,000

          - Climate Zone

          • Hot Climates: If you live in a region with extreme heat, consider increasing your BTUs by 10-20%.
          • Cold Climates: In very cold areas, you might also need to add 10-20% for heating.
          • Mild Climates: For areas with mild weather, the basic calculation should suffice.
            • Example: If your calculated BTUs are 10,000 and you live in a hot climate:
              • Increase by 15%: 10,000×15%=1,50010,000 \times 15\% = 1,500
              • Total BTUs Needed: 11,50011,500

          - Occupancy

          • General Rule: Each additional person beyond the first two generates about 600 BTUs of heat.
          • Frequent Guests or Large Families: If you regularly have guests or a large family, factor in the additional heat.
            • Example: If your home is sized for 10,000 BTUs and you expect 4 additional occupants:
              • Add 3×600=1,8003 \times 600 = 1,800 BTUs.
              • Total BTUs Needed: 11,80011,800

          6. Consult Professionals

          • It’s a good idea to consult an HVAC professional for an accurate assessment. They can perform a detailed analysis (often called a Manual J calculation) to determine the exact BTUs needed based on your home’s specifics.

            We've also left a chart below to help you determine the right size BTU for your home or business using the above guide.

             

            Square Footage BTU Capacity
            How many BTUs for 100 square feet? 2,000 BTU
            How many BTUs for 200 square feet? 4,000 BTU
            How many BTUs for 300 square feet? 6,000 BTU
            How many BTUs for 400 square feet? 8,000 BTU
            How many BTUs for 500 square feet? 10,000 BTU
            How many BTUs for 600 square feet? 12,000 BTU
            How many BTUs for 700 square feet? 14,000 BTU
            How many BTUs for 800 square feet? 16,000 BTU
            How many BTUs for 900 square feet? 18,000 BTU
            How many BTUs for 1000 square feet? 20,000 BTU
            How many BTUs for 1100 square feet? 22,000 BTU
            How many BTUs for 1200 square feet? 24,000 BTU
            How many BTUs for 1300 square feet? 26,000 BTU
            How many BTUs for 1400 square feet? 28,000 BTU
            How many BTUs for 1500 square feet? 30,000 BTU
            How many BTUs for 1600 square feet? 32,000 BTU
            How many BTUs for 1700 square feet? 34,000 BTU
            How many BTUs for 1800 square feet? 36,000 BTU
            How many BTUs for 1900 square feet? 38,000 BTU
            How many BTUs for 2000 square feet? 40,000 BTU
            How many BTUs for 2500 square feet? 50,000 BTU
            How many BTUs for 3000 square feet? 60,000 BTU

            Thank you for visiting and shopping at Mini Split Systems Direct. Following are the terms and conditions that constitute our Shipping Policy.

            Domestic Shipping Policy

            Shipment processing time

            All orders made before 2:00 PM EST are processed within 2-3 business days. Items ordered on weekends (Saturday or Sunday) start to process and ship as early as the following business day.

            If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

            Shipping rates & delivery estimates

            We offer standard free shipping via UPS Ground, FedEx Ground, and Freight for all orders in the United States. We do not currently ship to international locations. 

            Destination Shipping method Processing Time Estimated Delivery Time Shipment cost
            United States Free Shipping
            2 - 3 business days 3 - 7 days Free


            Delivery delays can occasionally occur.

            Shipment confirmation & Order tracking

            You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

            Customs, Duties and Taxes

            Mini Split Systems Direct is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

            Damages & Missing Items

            Please inspect all packages for damaged or missing items before accepting your shipment. If any of the items are missing or appear to have any type of damage; Mark the Receipt Damaged and/or missing (write which items are missing, or damaged and describe the damage).


            Only refuse the items that are damaged, keep and sign for the items that are in good condition and be sure to notate the items that are being refused for damages clearly on the delivery receipt. You must contact our Customer Service Department at info@minisplitsystemsdirect.com to report which product(s) were missing and/or refused for damages and which product(s) were accepted at the time of delivery. After our Shipping Department receives confirmation from the Freight LTL Company we will promptly ship out the replacement product(s) to you.

            Although Mini Split Systems Direct is NOT responsible for shipping damage, if your item(s) do arrive damaged, please send photos to info@minisplitsystemsdirect.com  and we can assist with filing a claim against the shipping carrier to cover the cost of damages.

            Any damages or missing items have to be noted on the delivery receipt prior to signing for and accepting your shipment in order to file a claim. Do not let the delivery driver rush you. It is your right to inspect each and every item.

            Pre-Orders, Backorders, and Out-of-Stock Items:

            Mini Split Systems Direct is dedicated to sourcing any item you may need and getting it to you as quickly as possible. Any items that are out of stock, or available for Pre-Order will be noted on the product page. You are welcome to place an order for Pre-Order items, backorder items, and for items that are out of stock, and will ship them the second they become available from the manufacturer, ensuring you get the item before anyone else. If you have questions about lead times, please refer to the product page or contact us at info@minisplitsystemsdirect.com or give a call or text at 1-800-315-4345

            Returns

            We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

            To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.

            All returns are subject to a 15% restocking fee, and the purchaser is responsible for the cost of return shipping.

            To start a return, you can contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345. If your return is accepted, we will either schedule a pickup or send you a return shipping label, as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

            You can always contact us for any return questions at info@minisplitsystemsdirect.com, or call us at 1-800-315-4345.

            Refunds

            We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. A 15% restocking fee and the cost of return shipping will be deducted from the refundPlease allow up to 10 business days for your bank or credit card company to process and post the refund to your account. If you have any questions regarding your refund, please contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345.

            Cancellations

            All orders canceled after 24 hours are subject to a 5% administration fee, If your order has not been shipped yet, this is the only fee you will incur. This is a fee that covers administrative and personnel fees.

            If your order has been shipped, you will not be charged a 5% administration fee, the standard return procedures will apply and you will be responsible for the cost of return shipping, and a 15% restocking fee will be ducted from your refund. Refunds will only be issued to the original payment method that you used when placing your order.

            Damages and issues

            Please inspect all packages for damaged or missing items before accepting your shipment. If any of the items are missing or appear to have any type of damage; Mark the Receipt Damaged and/or missing (write which items are missing, or damaged and describe the damage).

            Only refuse the items that are damaged, keep and sign for the items that are in good condition and be sure to notate the items that are being refused for damages clearly on the delivery receipt. You must contact our Customer Service Department at info@minisplitsystemsdirect.com to report which product(s) were missing and/or refused for damages and which product(s) were accepted at the time of delivery. After our Shipping Department receives confirmation from the Freight LTL Company we will promptly ship out the replacement product(s) to you.

            Although Mini Split Systems Direct is NOT responsible for shipping damage, if your item(s) do arrive damaged, please send photos to info@minisplitsystemsdirect.com  and we can assist with filing a claim against the shipping carrier to cover the cost of damages.

            Any damages or missing items have to be noted on the delivery receipt prior to signing for and accepting your shipment in order to file a claim. Do not let the delivery driver rush you. It is your right to inspect each and every item. 

            Exchanges

            The fastest way to ensure you get what you want is to return the item you have (see return process above), and once the return is accepted, make a separate purchase for the new item.

            Our goal is to consistently provide the best pricing in the marketplace online and we work very diligently to do so. If you happen to see another online shop that offers a lower price than us within six months of your date please let us know and we’ll be happy to refund the difference on your original payment method. Moreover, because we are consistently working with our suppliers to get better rates we know that you can feel very comfortable and confident that you are seeing the best prices that can be provided for the products listed on our site.

            Moving forward if you find the same item that we carry on another website that has a lower price please submit that to us within six months of your purchase date and we will refund you the difference.

            If it is a case of seeing a lower price on another website and we need to send a partial refund simply email us the link to the exact product and brand from our site and also the link from our competitors site so we can inspect the pricing. Again this needs to be within six months from the date of your order and we will review your submission and apply a credit if necessary.

            Our Price Match Policy has some limitations:

            • The item must have already been purchased from our site prior to asking for this to be reviewed and submitted.
            • This does not include rebate programs or specific retailer programs such as buy three get one free type offers or any combination such as that are not eligible.
            • The item will need to be in stock from the competitors site that you’re submitting the information from.
            • The competitor must be an online store, they may not have a retail location, warehouse, showroom, or physical location.
            • The website cannot be a wholesaler, liquidator, distributor, or auction website. Examples are eBay, Liquadation.com, Via Trading, Overstock, Wayfair, Amazon, Home Depot, Lowes, etc.
            • The competitor must also be someone who has been authorized by the supplier and/or manufacturer to resell the product you are inquiring about.
            • The price match will include the product listing price, but will exclude any sales tax.

            Can I add a discount code to my order post-purchase?

            Unfortunately were unable to add a discount code to your order after you've checked out, but, were happy to provide you with discount for your next purchase.

            Can I add items to my order?

            Yes, please contact us a soon as possible if you need to make changes to your order and will send an invoice for the remaining amount due. Please note this may result in you receiving your order in multiple packages, and yes, you will receive a tracking number for each package.

            Can I change or modify my order?

            Yes, you can change or modify your order within the first 24 hours after placing your order, after that, it will depend on the status of your order. If you need to change or modify your order, please contact us as soon as possible at info@minisplitsystemsdirect.com. If your order has already been processed and shipped, then we may be unable to change or modify your order.

            Can I place my order to be delivered outside the United States?

            At this time we do not ship internationally, but please contact us we may be able to accommodate you.

            How can I remove items from my order?

            If you need to remove items from your order, please contact us at info@minisplitsystemsdirect.com within the first 24 hours after you placed your order. After 24 hours, you are subject to a 5% fee for the item that is cancelled to cover incurred credit card processing fees. If your order has not been shipped yet, this is the only fee you will incur.

            If your order has been shipped, you will not be charged a 5% administration fee, the standard return procedures will apply and you will be responsible for the cost of return shipping, and a 15% restocking fee will be ducted from your refund. Refunds will only be issued to the original payment method that you used when placing your order. For more information, please see our return & refund policy here.

            Do all the products you carry come with a warranty?

            Yes, every product we carry includes a manufacturer warranty. If you need help with a warranty claim, please contact us at info@minisplitsystemsdirect.com and will help you resolve any issues you are experiencing with your product.

            Do you have a storefront?

            At this time we do not have a storefront, we're an online only Authorized Dealer for all the brand we carry. We do have plans to open a storefront in the future.

            How do I check the status of my order?

            After placing your order you'll receive a confirmation email, and after a Shipment Confirmation email once your order has shipped which will contain your tracking number(s). The tracking number will be active within 24 hours. If you have any other questions regarding the status of your order please contact us at  info@minisplitsystemsdirect.com or message us by live chat.

            How long is shipping and delivery?

            All orders made before 2:00 PM EST are processed within 2 - 3 business days. Items ordered on weekends (Saturday or Sunday) start to process and ship as early as the following business day. Estimated delivery time is 3 - 7 days.

            If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

            Who do you ship with?

            We offer standard free shipping via UPS Ground, FedEx Ground, and Freight for all orders in the United States.

            How long will it take to receive my refund?

            Please allow up to 10 business days for your bank or credit card company to process and post the refund to your account. If you have any questions regarding your refund, please contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345.

            What is your return policy?

            We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

            To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.

            All returns are subject to a 15% restocking fee, and the purchaser is responsible for the cost of return shipping.

            To start a return, you can contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345. If your return is accepted, we will either schedule a pickup or send you a return shipping label, as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted. Please see our full return & refund policy here.

            What forms of payment do you accept?

            We accept all credit cards, PayPal, Apple Pay, and you can pay in installments with Sezzle at checkout.

            What should I do if my order is damaged or I'm missing items?

            Please contact us within 48 hours of receiving your order at info@minisplitsystemsdirect.com and we'll resolve the issue ASAP.

            What should I do if my order was marked as delivered but I haven't received it?

            Although we cannot control what happens once your order leaves the warehouse and is in the hands of the shipping carrier, we will do everything we can to make sure you receive your order. If you have not received your order, please contact us at info@minisplitsystemsdirect.com with your order number, and provide us with any details that may help and rest assured, we will resolve the issue.

            I’m having trouble tracking my order. What should I do?

            If your order has just been shipped, please wait 24 hours for your tracking number to be updated properly with your latest tracking information. If after 24 hours your tracking information is not populating, please contact us at info@minisplitsystemsdirect.com and we will be more than happy to assist you.

            Description

            FREE GIFTS FOR A LIMITED TIME ONLY! Order today and receive the following free with your purchase:

            • Free Shipping ($100 Value)
            • Expedited Processing ($50 Value)
            • Website Discount of $206.80 off the current discounted price (Use Code: FLASH5) ($206.80 Value)
            • Free 5-year Parts Warranty ($500 Value)
            • Free Limited Lifetime Compressor Warranty ($1000 Value)
            • Free Lifetime Technical Support ($300 Value)
            • Free Condenser Wall Mounting Brackets ($119.99 Value)

            TO CLAIM YOUR FREE GIFT CLICK ADD TO CART

            Total Extra Savings With Us Today = $2,276.79

            MRCOOL® DIY Mini Split 18,000 BTU 21 SEER 2 Zone Ceiling Cassette Ductless Air Conditioner and Heat Pump - 9K + 9K

            The MRCOOL® DIY Mini Split 18,000 BTU 21 SEER 2 Zone Ceiling Cassette Ductless Air Conditioner and Heat Pump - 9K + 9K offers a complete solution to your home’s heating and cooling needs. This system can heat & cool areas up to 450 square feet per air handler and is capable of an Energy Star-certified, 21 SEER efficiency rating. However, the best feature of this system is the ease of installation it provides to the homeowner. With the included pre-charged line sets, some hand tools, and a few hours of time this entire system can be completely installed. This system comes equipped with many functions that separate it from the rest. It has multiple operating modes, which include AUTO, HEAT, COOL, FAN-ONLY, DRY (dehumidification) and SLEEP. It also features the Follow Me function, which allows the system to continually adjust the room temperature based on where the hand-held remote controller is. Need to operate the system when you’re not at home? No problem. The MCOOL® system also has the capability of being operated with your smartphone with the use of the Smart HVAC app. MCOOL® stands behind the quality and workmanship of this system by being the only manufacturer to offer a limited lifetime compressor warranty.

            MRCOOL® DIY 4th Gen Multi-Zone 2-Zone Condenser 230 Volt - DIY-MULTI2-18HP230C

            The 4th Generation MRCOOL® DIY 18K BTU 2-Zone Ductless Heat Pump Condenser is the latest in heat pump technology. This 2-zone condenser, when paired with select MrCool air handlers, is capable of producing an impressive 21 SEER efficiency rating. It also has the ability to heat even when temperatures drop to -13°F. It features robust construction which includes a Gold Fin Condenser coating so it is sure to withstand exposure to the elements. For added peace of mind, this is the only condenser on the market that comes with a limited lifetime compressor warranty. As a MrCool DIY product, this heat pump is designed specifically to be used with MrCool’s patented Pre-Charged Quick Connect Line Sets. These line sets come pre-charged with the precise amount of R-410A refrigerant. They are also equipped with quick connectors, so the line set can be connected to the condenser by the homeowner using only wrenches. This means the installation process can be performed without retaining the services of a certified technician. Let the 4th Generation MrCool DIY 18K BTU 2-Zone Ductless Heat Pump Condenser be the solution to your home’s heating and cooling needs.

            Features:

            • Up to 21 SEER
            • Delivers maximum performance even when temperatures reach -13°F
            • Gold Fin® condenser: corrosion resistant - live on the coast? Don't worry, our condenser is built to resist long-term corrosion
            • Energy-Efficient DC Inverter
            • R-410A environmentally friendly refrigerant
            • Standard 7-year compressor/5-year parts warranty; register for limited lifetime compressor warranty
             

                MRCOOL® DIY Series OuttaSight™ 9k BTU Ceiling Cassette - DIYCASSETTE09HP-230C25

                The MRCOOL® DIY® Series 9k BTU Ceiling Cassette is perfect for any space and provides discreet and out-of-sight heating and cooling. It is available in multi-zone options and is easy to install, fitting between 16” ceiling joists. The cassette is designed to work with both current and future joist standards and can be recessed between all types of joists on a 16-inch center, including pre-manufactured I-joists. Other ceiling cassettes have strict installation requirements in less ideal locations, but the MrCool® cassette doesn't require ductwork or wall space and is perfect for new constructions or retrofits. The cassette works with the MrCool® DIY Quick Connect line set which makes installation even easier since it is precharged with refrigerant, eliminating the need for vacuuming. The No-Vac® Coupler can be used to increase length. With advanced filtration, each cassette offers an Elevation function that lowers the filter panel for easy filter maintenance. Not only does this cassette feature quiet operation and multiple operating modes, but also provides a limited lifetime warranty in addition to a 7-year compressor warranty and 5-year parts warranty, so you can feel confident in your investment.

                Features:

                • WORKS WITH MRCOOL DIY 4th Gen Multi-Zone Condensers
                • Fits between 16" Ceiling Joists
                • Featuring our easy access, elevating filter that can be lowered to a maximum of 4.9ft from the cassette.
                • Low Profile Installation
                • Pair with your DIY 4th gen Multi-Zone system
                • Designed to work with current and future joist standards, it can be recessed between all types of joists on 16-inch center - including pre-manufactured I-joists.

                  This bundle includes:

                  • All accessories needed for a full installation

                    Condenser Specifications

                    MODEL DIY-MULTI2-18HP230C
                    SEER 21
                    EER 12.5
                    HSPF hspf4/hspf5 : 10.6/8.6
                    CFM 1764.71
                    COOLING CAPACITY
                    18000 BTU
                    HEATING CAPACITY
                    19000 BTU
                    VOLTAGE
                    208-230 V
                    PHASE 1
                    CYCLE 60 Hz
                    MAX FUSE BREAKER
                    25 A
                    MIN CIRCUIT AMPACITY
                    18 A
                    COLOR White
                    COLOR FAMILY
                    White
                    ZONE CAPACITY
                    2
                    REFRIGERANT TYPE
                    R-410A
                    REFRIGERANT VOLUME
                    65.26 oz
                    DECIBEL RATING
                    59 dBA
                    INVERTER Yes
                    MIN AMBIENT COOL
                    5F ~ 122F
                    MIN AMBIENT HEAT
                    -13F ~ 75.2F
                    MAX LINESET LENGTH
                    123 ft TOTAL
                    LIQUID LINE SIZE
                    1/4in
                    SUCTION LINE SIZE
                    1/2in
                    COMPRESSOR MOTOR TYPE
                    Twin - Rotary
                    CONDENSER FAN MOTOR RPM
                    750/600/500
                    WIFI COMPATIBILITY
                    Yes
                    APP COMPATIBILITY
                    Yes
                    WORKS WITH IOS
                    Yes
                    WORKS WITH ANDROID
                    Yes
                    REGISTERED WARRANTY
                    Limited Lifetime Compressor
                    BASE WARRANTY
                    5-year Parts/7-year Compressor
                    BASE PARTS WARRANTY
                    5-year Parts
                    REGISTERED COMPRESSOR WARRANTY
                    Limited Lifetime Compressor
                    BASE COMPRESSOR WARRANTY
                    7-year Compressor
                    CONTAINS ELECTRONICS
                    Yes
                    CONTAINS CHEMICALS
                    Yes
                    CONTAINS AEROSOL
                    Yes
                    CONTAINS COMPRESSED GAS
                    Yes
                    PROPOSITION 65 WARNING
                    Yes
                    NET DEPTH
                    13.46 in
                    NET HEIGHT
                    26.50 in
                    NET WIDTH
                    35.04 in
                    NET WEIGHT
                    100.53 lbs
                    GROSS DEPTH
                    17.64 in
                    GROSS HEIGHT
                    29.33 in
                    GROSS WIDTH
                    40.94 in
                    GROSS WEIGHT
                    111.11 lbs

                    Air Handler Specifications

                    MODEL DIYCASSETTE09HP-230C25
                    SEER Up to 20.75
                    EER Up to 12.5
                    HSPF hsph4/hspf5: 11/8.6
                    COOLING CAPACITY
                    9000
                    HEATING CAPACITY
                    9000
                    VOLTAGE
                    208/230
                    PHASE 1
                    CYCLE 60 Hz
                    MAX FUSE BREAKER
                    15 A
                    MIN CIRCUIT AMPACITY
                    3 A
                    RATED LOAD
                    1.5 A
                    DECIBEL RATING
                    40/35.5
                    DECIBEL RATING LOW
                    24.5 dBA
                    DECIBEL RATING HIGH
                    42 dBA
                    BLOWER MOTOR HP
                    570/537/488/350
                    BLOWER MOTOR SPEEDS
                    4
                    BLOWER MOTOR RPM
                    1024/944/864
                    FILTER TYPE
                    Reusable
                    FAN ONLY OPTION
                    Yes
                    QUIET MODE
                    Yes
                    SLEEP MODE
                    Yes
                    AUTO COOL
                    Yes
                    WIFI COMPATIBILITY
                    Yes
                    APP COMPATIBILITY
                    Yes
                    WORKS WITH IOS
                    Yes
                    WORKS WITH ANDROID
                    Yes
                    REMOTE CONTROL INCLUDED
                    Yes
                    REGISTERED WARRANTY
                    Limited Lifetime Compressor
                    BASE WARRANTY
                    5-year Parts/7-year Compressor
                    BASE PARTS WARRANTY
                    5-year Parts
                    REGISTERED COMPRESSOR WARRANTY
                    Limited Lifetime Compressor
                    BASE COMPRESSOR WARRANTY
                    7-year Compressor
                    HAS BATTERIES
                    Yes
                    CONTAINS ELECTRONICS
                    Yes
                    CONTAINS CHEMICALS
                    Yes
                    CONTAINS AEROSOL
                    Yes
                    CONTAINS COMPRESSED GAS
                    Yes
                    PROPOSITION 65 WARNING
                    Yes
                    RESTRICTED STATES
                    GU;PR;VI
                    NET DEPTH
                    13.19 in
                    NET HEIGHT
                    8.98 in
                    NET WIDTH
                    50.31 in
                    NET WEIGHT
                    44.31 lbs
                    GROSS DEPTH
                    22.48 in
                    GROSS HEIGHT
                    22.64 in
                    GROSS WIDTH
                    57.60 in
                    GROSS WEIGHT
                    87.96 lbs

                    Product Information & Guides:

                    Condenser

                    Air Handler

                    Size your System

                    Beginner’s Guide to Choosing the Right Size BTU HVAC System

                    If you’re new to HVAC (Heating, Ventilation, and Air Conditioning) systems, selecting the right size BTU (British Thermal Unit) system can seem daunting. This guide will break down the process into simple steps.

                    1. What is BTU?

                    • Definition: BTU measures the amount of energy needed to heat or cool a space. More BTUs mean more heating or cooling power.

                    2. Why Size Matters

                    • An undersized system will struggle to heat or cool your home, leading to discomfort.
                    • An oversized system will cycle on and off too frequently, wasting energy and causing wear and tear.

                    3. Measure Your Space

                    • Find Your Square Footage:
                      • Measure the length and width of each room.
                      • Multiply the length by the width for each room, then add them up for the total square footage.
                    • Example:
                      • Living Room: 15 ft x 20 ft = 300 sq. ft.
                      • Bedroom: 10 ft x 12 ft = 120 sq. ft.
                      • Total = 300 + 120 = 420 sq. ft.

                    4. General BTU Guidelines

                    • A rough estimate is 20 BTUs per square foot.
                    • Example: For 420 sq. ft.: 420 sq. ft. × 20 BTUs/sq. ft. = 8,400 BTUs 

                    5. Adjusting BTU Calculations Based on Specific Factors

                    When determining the right BTU size for your HVAC system, it's important to consider various factors that can affect your heating and cooling needs. Here’s a more detailed breakdown:

                    - Ceiling Height

                    • Standard Ceiling (8 feet): The basic BTU calculation (20 BTUs per square foot) works well.
                    • Higher Ceilings: For ceilings taller than 8 feet, you’ll need to increase the BTU calculation. A common rule of thumb is to add about 10% for each additional foot of height.
                      • Example: If you have a 10-foot ceiling in a 400 sq. ft. room:
                        • Base BTUs: 400×20=8,000400 \times 20 = 8,000
                        • Increase for height: 8,000×10%=8008,000 \times 10\% = 800
                        • Total BTUs Needed: 8,8008,800

                    - Insulation Quality

                    • Well-Insulated Homes: If your home has good insulation, you can stick with the basic BTU calculation.
                    • Average Insulation: If your home has average insulation, consider adding 10% to your BTU needs.
                    • Poor Insulation: For homes with poor insulation, you may need to add 20% or more. Check for drafts, gaps, or insufficient insulation in walls and attics.
                      • Example: If your calculated BTUs are 10,000 and you have poor insulation:
                        • Increase by 20%: 10,000×20%=2,00010,000 \times 20\% = 2,000
                        • Total BTUs Needed: 12,00012,000

                    - Windows

                    • Standard Windows: If you have standard double-pane windows, the basic BTU estimate should suffice.
                    • Large or Single-Pane Windows: If you have large windows or single-pane windows (which are less efficient), add extra BTUs:
                      • For each large window, add 500-1,000 BTUs.
                      • For single-pane windows, consider adding 10-20% to your BTU needs.
                      • Example: If your home requires 10,000 BTUs and you have two large windows:
                        • Add 1,000 BTUs per window: 2×1,000=2,0002 \times 1,000 = 2,000
                        • Total BTUs Needed: 12,00012,000

                    - Climate Zone

                    • Hot Climates: If you live in a region with extreme heat, consider increasing your BTUs by 10-20%.
                    • Cold Climates: In very cold areas, you might also need to add 10-20% for heating.
                    • Mild Climates: For areas with mild weather, the basic calculation should suffice.
                      • Example: If your calculated BTUs are 10,000 and you live in a hot climate:
                        • Increase by 15%: 10,000×15%=1,50010,000 \times 15\% = 1,500
                        • Total BTUs Needed: 11,50011,500

                    - Occupancy

                    • General Rule: Each additional person beyond the first two generates about 600 BTUs of heat.
                    • Frequent Guests or Large Families: If you regularly have guests or a large family, factor in the additional heat.
                      • Example: If your home is sized for 10,000 BTUs and you expect 4 additional occupants:
                        • Add 3×600=1,8003 \times 600 = 1,800 BTUs.
                        • Total BTUs Needed: 11,80011,800

                    6. Consult Professionals

                    • It’s a good idea to consult an HVAC professional for an accurate assessment. They can perform a detailed analysis (often called a Manual J calculation) to determine the exact BTUs needed based on your home’s specifics.

                      We've also left a chart below to help you determine the right size BTU for your home or business using the above guide.

                       

                      Square Footage BTU Capacity
                      How many BTUs for 100 square feet? 2,000 BTU
                      How many BTUs for 200 square feet? 4,000 BTU
                      How many BTUs for 300 square feet? 6,000 BTU
                      How many BTUs for 400 square feet? 8,000 BTU
                      How many BTUs for 500 square feet? 10,000 BTU
                      How many BTUs for 600 square feet? 12,000 BTU
                      How many BTUs for 700 square feet? 14,000 BTU
                      How many BTUs for 800 square feet? 16,000 BTU
                      How many BTUs for 900 square feet? 18,000 BTU
                      How many BTUs for 1000 square feet? 20,000 BTU
                      How many BTUs for 1100 square feet? 22,000 BTU
                      How many BTUs for 1200 square feet? 24,000 BTU
                      How many BTUs for 1300 square feet? 26,000 BTU
                      How many BTUs for 1400 square feet? 28,000 BTU
                      How many BTUs for 1500 square feet? 30,000 BTU
                      How many BTUs for 1600 square feet? 32,000 BTU
                      How many BTUs for 1700 square feet? 34,000 BTU
                      How many BTUs for 1800 square feet? 36,000 BTU
                      How many BTUs for 1900 square feet? 38,000 BTU
                      How many BTUs for 2000 square feet? 40,000 BTU
                      How many BTUs for 2500 square feet? 50,000 BTU
                      How many BTUs for 3000 square feet? 60,000 BTU

                      Shipping Policy

                      Thank you for visiting and shopping at Mini Split Systems Direct. Following are the terms and conditions that constitute our Shipping Policy.

                      Domestic Shipping Policy

                      Shipment processing time

                      All orders made before 2:00 PM EST are processed within 2-3 business days. Items ordered on weekends (Saturday or Sunday) start to process and ship as early as the following business day.

                      If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

                      Shipping rates & delivery estimates

                      We offer standard free shipping via UPS Ground, FedEx Ground, and Freight for all orders in the United States. We do not currently ship to international locations. 

                      Destination Shipping method Processing Time Estimated Delivery Time Shipment cost
                      United States Free Shipping
                      2 - 3 business days 3 - 7 days Free


                      Delivery delays can occasionally occur.

                      Shipment confirmation & Order tracking

                      You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

                      Customs, Duties and Taxes

                      Mini Split Systems Direct is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

                      Damages & Missing Items

                      Please inspect all packages for damaged or missing items before accepting your shipment. If any of the items are missing or appear to have any type of damage; Mark the Receipt Damaged and/or missing (write which items are missing, or damaged and describe the damage).


                      Only refuse the items that are damaged, keep and sign for the items that are in good condition and be sure to notate the items that are being refused for damages clearly on the delivery receipt. You must contact our Customer Service Department at info@minisplitsystemsdirect.com to report which product(s) were missing and/or refused for damages and which product(s) were accepted at the time of delivery. After our Shipping Department receives confirmation from the Freight LTL Company we will promptly ship out the replacement product(s) to you.

                      Although Mini Split Systems Direct is NOT responsible for shipping damage, if your item(s) do arrive damaged, please send photos to info@minisplitsystemsdirect.com  and we can assist with filing a claim against the shipping carrier to cover the cost of damages.

                      Any damages or missing items have to be noted on the delivery receipt prior to signing for and accepting your shipment in order to file a claim. Do not let the delivery driver rush you. It is your right to inspect each and every item.

                      Pre-Orders, Backorders, and Out-of-Stock Items:

                      Mini Split Systems Direct is dedicated to sourcing any item you may need and getting it to you as quickly as possible. Any items that are out of stock, or available for Pre-Order will be noted on the product page. You are welcome to place an order for Pre-Order items, backorder items, and for items that are out of stock, and will ship them the second they become available from the manufacturer, ensuring you get the item before anyone else. If you have questions about lead times, please refer to the product page or contact us at info@minisplitsystemsdirect.com or give a call or text at 1-800-315-4345

                      Return and Refund Policy

                      Returns

                      We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

                      To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.

                      All returns are subject to a 15% restocking fee, and the purchaser is responsible for the cost of return shipping.

                      To start a return, you can contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345. If your return is accepted, we will either schedule a pickup or send you a return shipping label, as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

                      You can always contact us for any return questions at info@minisplitsystemsdirect.com, or call us at 1-800-315-4345.

                      Refunds

                      We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. A 15% restocking fee and the cost of return shipping will be deducted from the refundPlease allow up to 10 business days for your bank or credit card company to process and post the refund to your account. If you have any questions regarding your refund, please contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345.

                      Cancellations

                      All orders canceled after 24 hours are subject to a 5% administration fee, If your order has not been shipped yet, this is the only fee you will incur. This is a fee that covers administrative and personnel fees.

                      If your order has been shipped, you will not be charged a 5% administration fee, the standard return procedures will apply and you will be responsible for the cost of return shipping, and a 15% restocking fee will be ducted from your refund. Refunds will only be issued to the original payment method that you used when placing your order.

                      Damages and issues

                      Please inspect all packages for damaged or missing items before accepting your shipment. If any of the items are missing or appear to have any type of damage; Mark the Receipt Damaged and/or missing (write which items are missing, or damaged and describe the damage).

                      Only refuse the items that are damaged, keep and sign for the items that are in good condition and be sure to notate the items that are being refused for damages clearly on the delivery receipt. You must contact our Customer Service Department at info@minisplitsystemsdirect.com to report which product(s) were missing and/or refused for damages and which product(s) were accepted at the time of delivery. After our Shipping Department receives confirmation from the Freight LTL Company we will promptly ship out the replacement product(s) to you.

                      Although Mini Split Systems Direct is NOT responsible for shipping damage, if your item(s) do arrive damaged, please send photos to info@minisplitsystemsdirect.com  and we can assist with filing a claim against the shipping carrier to cover the cost of damages.

                      Any damages or missing items have to be noted on the delivery receipt prior to signing for and accepting your shipment in order to file a claim. Do not let the delivery driver rush you. It is your right to inspect each and every item. 

                      Exchanges

                      The fastest way to ensure you get what you want is to return the item you have (see return process above), and once the return is accepted, make a separate purchase for the new item.

                      Price Match Policy

                      Our goal is to consistently provide the best pricing in the marketplace online and we work very diligently to do so. If you happen to see another online shop that offers a lower price than us within six months of your date please let us know and we’ll be happy to refund the difference on your original payment method. Moreover, because we are consistently working with our suppliers to get better rates we know that you can feel very comfortable and confident that you are seeing the best prices that can be provided for the products listed on our site.

                      Moving forward if you find the same item that we carry on another website that has a lower price please submit that to us within six months of your purchase date and we will refund you the difference.

                      If it is a case of seeing a lower price on another website and we need to send a partial refund simply email us the link to the exact product and brand from our site and also the link from our competitors site so we can inspect the pricing. Again this needs to be within six months from the date of your order and we will review your submission and apply a credit if necessary.

                      Our Price Match Policy has some limitations:

                      • The item must have already been purchased from our site prior to asking for this to be reviewed and submitted.
                      • This does not include rebate programs or specific retailer programs such as buy three get one free type offers or any combination such as that are not eligible.
                      • The item will need to be in stock from the competitors site that you’re submitting the information from.
                      • The competitor must be an online store, they may not have a retail location, warehouse, showroom, or physical location.
                      • The website cannot be a wholesaler, liquidator, distributor, or auction website. Examples are eBay, Liquadation.com, Via Trading, Overstock, Wayfair, Amazon, Home Depot, Lowes, etc.
                      • The competitor must also be someone who has been authorized by the supplier and/or manufacturer to resell the product you are inquiring about.
                      • The price match will include the product listing price, but will exclude any sales tax.

                      FAQ

                      Can I add a discount code to my order post-purchase?

                      Unfortunately were unable to add a discount code to your order after you've checked out, but, were happy to provide you with discount for your next purchase.

                      Can I add items to my order?

                      Yes, please contact us a soon as possible if you need to make changes to your order and will send an invoice for the remaining amount due. Please note this may result in you receiving your order in multiple packages, and yes, you will receive a tracking number for each package.

                      Can I change or modify my order?

                      Yes, you can change or modify your order within the first 24 hours after placing your order, after that, it will depend on the status of your order. If you need to change or modify your order, please contact us as soon as possible at info@minisplitsystemsdirect.com. If your order has already been processed and shipped, then we may be unable to change or modify your order.

                      Can I place my order to be delivered outside the United States?

                      At this time we do not ship internationally, but please contact us we may be able to accommodate you.

                      How can I remove items from my order?

                      If you need to remove items from your order, please contact us at info@minisplitsystemsdirect.com within the first 24 hours after you placed your order. After 24 hours, you are subject to a 5% fee for the item that is cancelled to cover incurred credit card processing fees. If your order has not been shipped yet, this is the only fee you will incur.

                      If your order has been shipped, you will not be charged a 5% administration fee, the standard return procedures will apply and you will be responsible for the cost of return shipping, and a 15% restocking fee will be ducted from your refund. Refunds will only be issued to the original payment method that you used when placing your order. For more information, please see our return & refund policy here.

                      Do all the products you carry come with a warranty?

                      Yes, every product we carry includes a manufacturer warranty. If you need help with a warranty claim, please contact us at info@minisplitsystemsdirect.com and will help you resolve any issues you are experiencing with your product.

                      Do you have a storefront?

                      At this time we do not have a storefront, we're an online only Authorized Dealer for all the brand we carry. We do have plans to open a storefront in the future.

                      How do I check the status of my order?

                      After placing your order you'll receive a confirmation email, and after a Shipment Confirmation email once your order has shipped which will contain your tracking number(s). The tracking number will be active within 24 hours. If you have any other questions regarding the status of your order please contact us at  info@minisplitsystemsdirect.com or message us by live chat.

                      How long is shipping and delivery?

                      All orders made before 2:00 PM EST are processed within 2 - 3 business days. Items ordered on weekends (Saturday or Sunday) start to process and ship as early as the following business day. Estimated delivery time is 3 - 7 days.

                      If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

                      Who do you ship with?

                      We offer standard free shipping via UPS Ground, FedEx Ground, and Freight for all orders in the United States.

                      How long will it take to receive my refund?

                      Please allow up to 10 business days for your bank or credit card company to process and post the refund to your account. If you have any questions regarding your refund, please contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345.

                      What is your return policy?

                      We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

                      To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.

                      All returns are subject to a 15% restocking fee, and the purchaser is responsible for the cost of return shipping.

                      To start a return, you can contact us at info@minisplitsystemsdirect.com or call us at 1-800-315-4345. If your return is accepted, we will either schedule a pickup or send you a return shipping label, as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted. Please see our full return & refund policy here.

                      What forms of payment do you accept?

                      We accept all credit cards, PayPal, Apple Pay, and you can pay in installments with Sezzle at checkout.

                      What should I do if my order is damaged or I'm missing items?

                      Please contact us within 48 hours of receiving your order at info@minisplitsystemsdirect.com and we'll resolve the issue ASAP.

                      What should I do if my order was marked as delivered but I haven't received it?

                      Although we cannot control what happens once your order leaves the warehouse and is in the hands of the shipping carrier, we will do everything we can to make sure you receive your order. If you have not received your order, please contact us at info@minisplitsystemsdirect.com with your order number, and provide us with any details that may help and rest assured, we will resolve the issue.

                      I’m having trouble tracking my order. What should I do?

                      If your order has just been shipped, please wait 24 hours for your tracking number to be updated properly with your latest tracking information. If after 24 hours your tracking information is not populating, please contact us at info@minisplitsystemsdirect.com and we will be more than happy to assist you.

                      Customer Reviews

                      Based on 9 reviews
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                      J
                      Juan Calderon
                      Mrcool is pretty darn cool

                      We are very happy with the two systems. We were using window air conditioners before but they were very hard on our electricity bill and the btu's weren't large enough for our home/bedrooms. Since installing the mrcool diy cassettes our electricty bill has gone down $100 and our rooms feel comfortable year round. Thank you.

                      T
                      Tyler Gerow
                      Everything I had hoped for!!

                      This is my first cassette style mini split and I was able to install it myself with a little help from tech support. They are very knowledgeable and the products works great!

                      P
                      Peter
                      Works really well heating and cooling the whole house

                      I just completed our new home and installed six inside units and two outside units. I decided to go with mini splits for a few reasons. One, because we built a two-story and wanted to control temperature separately in each area, and two, with the humidity on the coast, I was worried about having mold in the ductwork. We received the units on schedule and they were exactly as described. Everything went in well and the line sets were already precharged, they are working perfectly.

                      E
                      Erin Henderson
                      I would definitely buy this heat pump again

                      I am most pleased with being able to control the temperature in different areas.

                      F
                      Frank schiller
                      Great experience.

                      I build and resell homes for a living. For the price, you can't beat the mrcool mini splits, and in my case they add alot of price value to the homes I build. There diy as well so no need for a pricey technician.Would definitely recommend them.

                      Customer Reviews

                      Based on 9 reviews
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                      (9)
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                      J
                      Juan Calderon
                      Mrcool is pretty darn cool

                      We are very happy with the two systems. We were using window air conditioners before but they were very hard on our electricity bill and the btu's weren't large enough for our home/bedrooms. Since installing the mrcool diy cassettes our electricty bill has gone down $100 and our rooms feel comfortable year round. Thank you.

                      T
                      Tyler Gerow
                      Everything I had hoped for!!

                      This is my first cassette style mini split and I was able to install it myself with a little help from tech support. They are very knowledgeable and the products works great!

                      P
                      Peter
                      Works really well heating and cooling the whole house

                      I just completed our new home and installed six inside units and two outside units. I decided to go with mini splits for a few reasons. One, because we built a two-story and wanted to control temperature separately in each area, and two, with the humidity on the coast, I was worried about having mold in the ductwork. We received the units on schedule and they were exactly as described. Everything went in well and the line sets were already precharged, they are working perfectly.

                      E
                      Erin Henderson
                      I would definitely buy this heat pump again

                      I am most pleased with being able to control the temperature in different areas.

                      F
                      Frank schiller
                      Great experience.

                      I build and resell homes for a living. For the price, you can't beat the mrcool mini splits, and in my case they add alot of price value to the homes I build. There diy as well so no need for a pricey technician.Would definitely recommend them.

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