Returns and Refunds

Mini Split Systems Direct sells HVAC products fulfilled through manufacturers and suppliers. The standard return period is 30 calendar days from delivery.

Standard return eligibility

Request a return by emailing info@minisplitsystemsdirect.com within 30 calendar days of delivery. An approved RMA is required before anything is sent back.

• Products must be unused, uninstalled, complete, and sealed in their original packaging.
• Include the original documentation and included components.
• Equipment-return requests must include photos showing the item in its original packaging and prepared for shipment.

Restocking fees and return freight

• Parts and accessories returned within 30 days are subject to a 20% restocking fee.
• The customer is responsible for return shipping costs.
• Large equipment originally shipped by freight must be returned on its original pallet through an appropriate freight carrier. Ground returns of freight equipment are not eligible for credit.
• For convenience, order-error, or change-of-mind returns, original outbound shipping and return freight are non-refundable.
• Applicable shipping, freight, oversized-item, delivery-area, or carrier surcharges are disclosed where applicable before purchase.

Returns after 30 days and order errors

After 30 days, a return may be accepted only at MSSD's discretion and is subject to a minimum 25% restocking fee. Installed items are not refundable and must be handled through the applicable manufacturer warranty process. Wrong-equipment orders are reviewed case by case.

Damage, shortage, or carrier-fault delivery

Report visible damage, concealed damage, or shortages by email within 48 hours of delivery. Include photos of the packaging, pallet, delivery receipt when available, equipment, and order number. Note damage or shortage on the delivery receipt when possible and retain all packaging and delivery documents. MSSD will coordinate the applicable carrier or manufacturer review; available remedies may include replacement parts, repair, replacement equipment, or a refund after review.

Cancellations

Email cancellation requests before shipment. Cancellation is not guaranteed after shipment, and supplier-released orders may not be cancellable even before physical shipment. Once shipped, the order is handled under the applicable return, freight, and restocking rules.

Refund timing

If a refund is approved, it is issued to the original payment method after the returned item has been received and inspected by MSSD or the responsible manufacturer. We will issue the refund within 14 days after receipt and inspection. During high-volume periods, inspection may take longer. Your bank or payment provider controls final posting time.

Warranty support

Installed products and manufacturer-defect claims follow the applicable manufacturer warranty and support process. Email info@minisplitsystemsdirect.com with your order details so we can route the request.

Handoff line: +1 562 206 9481