This is a wall-sleeve heat pump and air conditioner for hotel rooms, apartments, additions, or condos where central ductwork isn't available. It's built for property managers and homeowners who need self-contained, per-room heating and cooling in one chassis.
The HEH123J25AXXX is a 230/208V packaged terminal heat pump (PTHP) built for hospitality rooms, additions, and multi-family units where a self-contained heating and cooling chassis replaces central ductwork. It combines a heat pump compressor with a 2.5/2.1 kW electric heat strip for supplemental heat below the compressor's effective range, and it meets or exceeds ASHRAE 90.1 efficiency standards. Note: If you would like to review the manufacturer Product Specifications, Warranty, Brochure, etc., for this system, please refer to the "Resources (System Manuals and Warranty)" Tab above on this page.
- Wall sleeve opening required: industry-standard 42 in wide x 16-1/16 in high.
- Voltage: 230/208V. Amperage (with 2.5/2.1 kW heat installed): total 11.2/10.1A, MCA 14.1A, MOP 15A.
- NEMA plug type: 6-15P, factory-installed power cord with LCDI device per UL 484 (applies to all units under 250V).
- Wall Sleeve is NOT included - order separately (WS900E, WS900QW, or another compatible sleeve model).
- Exterior Architectural Grille is NOT included - order separately (SGK, AGK, or PGK series).
- Not compatible with 115V circuits.
- Not compatible with 265V circuits. The 265V commercial version of this chassis is the HEH124J - do not attempt to run this 230/208V unit on a 265V circuit.
- Not a drop-in fit for non-standard sleeve openings outside the 42 in x 16-1/16 in standard.
Wall sleeve pitch is the single most common callback on PTHP installs. When you set the sleeve into the rough opening, condensate from the indoor coil relies on gravity to drain back out through the base pan - if the sleeve sits level or pitches inward, water backs up into the wall cavity and rots the drywall around the opening over time. Set the sleeve level side-to-side, then pitch it approximately 1/4 bubble toward the outside wall using a torpedo level, per the framing diagram note that the sleeve must extend a minimum of 1/4 in beyond the exterior wall face. This matches standard property-management preventive-maintenance practice for hospitality PTAC/PTHP fleets, where a sleeve pitch check is part of the seasonal inspection checklist alongside verifying the NEMA 6-15P receptacle isn't showing heat discoloration from a loose connection.
- Heat pump operation with electric heat backup extends usable heating range beyond compressor-only capacity.
- Dehumidification rated at 1.7 pints/hr for supplemental moisture control in humid climates.
- Fresh air ventilation adjustable from 65-95 CFM for make-up air in tightly sealed rooms.
- R-32 refrigerant, a lower-GWP option relative to older refrigerant blends.
- Compressor-only EER of 11.8/12.0 and COP of 3.4/3.4 at rated conditions.
- Compact 108 lb net weight (125 lb shipping) simplifies sleeve-in installation and replacement swaps.
| Spec | Value | Unit |
|---|---|---|
| System Type | PTHP (Packaged Terminal Heat Pump) | - |
| Cooling Capacity | 12,000/11,600 | BTU/h |
| Heating Capacity (Heat Pump) | 11,100/10,900 | BTU/h |
| EER | 11.8/12.0 | - |
| COP | 3.4/3.4 | - |
| Voltage | 230/208 | V |
| Compressor Amps (Cooling) | 5.4 | A |
| Compressor Amps (Heating) | 5.4 | A |
| Compressor Watts (Cooling) | 1,015/965 | W |
| Compressor Watts (Heating) | 955/935 | W |
| Electric Heat Strip Size | 2.5/2.1 | kW |
| Electric Heat Stages | 1 | - |
| Electric Heat Output (230V) | 8,500 | BTU/h |
| Electric Heat Output (208V) | 6,800 | BTU/h |
| Total Watts w/ Electric Heat | 2,570/2,115 | W |
| Total Amps w/ Electric Heat | 11.2/10.1 | A |
| MCA | 14.1 | A |
| MOP | 15 | A |
| NEMA Plug Type | 6-15P | - |
| CFM Wet (High/Low) | 330/245 | CFM |
| CFM Dry (High/Low) | 293/291 | CFM |
| Fresh Air Vent | 65-95 | CFM |
| Dehumidification | 1.7 | pints/hr |
| Net Weight | 108 | lb |
| Shipping Weight | 125 | lb |
| Refrigerant Type | R-32 | - |
| Wall Sleeve Compatibility | Standard 42 x 16-1/16 | in |
| Wall Sleeve Included | Not Included | - |
| Exterior Architectural Grille Included | Not Included | - |
Note: See "Resources (System Manuals and Warranty)" Tab above for full specifications.
- Compatible with 230/208V circuits via a NEMA 6-15P plug and factory power cord.
- Fits standard 42 in x 16-1/16 in wall sleeve openings (e.g., WS900E, WS900QW series sleeves, sold separately).
- Not compatible with 115V circuits.
- Not compatible with 265V circuits - use the HEH124J (265V commercial) chassis instead, with its required sub-base or hard-wire kit.
- Wall Sleeve NOT included with this listing.
- Exterior Architectural Grille NOT included with this listing.
- Not a drop-in replacement for non-standard or custom sleeve openings.
| Compliance/Environmental Item | Value |
|---|---|
| Refrigerant Type | R-32 |
| Efficiency Standard | Meets or exceeds ASHRAE 90.1 |
| Power Cord Compliance | LCDI device, UL 484 (units under 250V) |
| Voltage Operating Range | Min 197V / Max 253V (230/208V models) |
| Overcurrent Protection Basis | Per electric-heat performance table, not chassis-only MCA |
FAQ
Is the wall sleeve included with this unit?
No. The wall sleeve is sold separately. This chassis fits the industry-standard 42 in wide x 16-1/16 in high sleeve opening (for example, the WS900E or WS900QW series), but you must order a sleeve independently.
What breaker size and plug type does this unit require?
With the 2.5/2.1 kW electric heat strip installed, this unit has an MCA of 14.1A and requires a 15A maximum overcurrent protection (breaker). It ships with a factory-installed 6-15P power cord.
Can this be hardwired for 265V commercial applications?
No. This specific model, HEH123J25AXXX, is a 230/208V unit and is not rated for 265V circuits. The 265V commercial sibling of this chassis is HEH124J, which requires an Amana sub-base (PTSB4**E series) or hard-wire kit PTPWHWK4 with disconnect switch PSHW04A, sold separately.
Does this require a licensed electrician or HVAC professional to install and keep the warranty valid?
[NEEDS VERIFICATION] - installer licensing requirements are not specified in the provided data. Refer to the manufacturer warranty document in the Resources tab for exact installation requirements.
Will this fit a standard 42-inch by 16-inch wall sleeve opening?
Yes. This chassis fits the industry-standard 42 in wide x 16-1/16 in high wall sleeve opening. It is not a drop-in fit for non-standard or custom sleeve dimensions.
Warranty & Registration
This unit carries a 1-Year Repair/Replace warranty and a 5-Year Parts Limited Warranty on the sealed system, per the manufacturer's published warranty badge terms. Commercial hospitality use and residential use may carry different terms or limitations within that warranty document - we have not seen anything in our source files that spells out that distinction beyond the badge terms above, so check the full warranty PDF in the Resources tab before you install in a commercial property. Ask us before you order if you're not sure which usage class applies to your project - we always reply back.
