Shipping & Freight Delivery Policy
Nationwide Free Curbside Liftgate Delivery Standards & Transit Timelines
1. Free Nationwide Freight Delivery
Mini Split Systems Direct (MSSD) provides Free Curbside Liftgate Freight Delivery on all complete mini split heat pumps, central air conditioning systems, furnaces, and major HVAC equipment shipped within the contiguous lower 48 United States.
- Standard LTL Delivery: Shipped via specialized Heavy Freight LTL (Less-Than-Truckload) carriers (e.g. R+L Carriers, Estes Express, TForce Freight, FedEx Freight).
- Included Liftgate Service: All freight trucks are equipped with a hydraulic tailgate/liftgate to safely lower your palletized equipment from the trailer bed to the curb or driveway line at no extra charge.
2. Order Processing & Estimated Transit Times
| Order Stage | Estimated Timeline | Details |
|---|---|---|
| Warehouse Order Processing | 1 – 2 Business Days | Equipment verification, pallet strapping, and carrier dispatch notification. |
| LTL Freight Transit | 3 – 7 Business Days | Transit times vary depending on delivery state and regional hub access. |
| Delivery Appointment Call | 24 Hours Prior to Delivery | The freight carrier will phone you to schedule a 4-hour delivery window. |
3. Mandatory Delivery Inspection & BOL Protocol
⚠️ CRITICAL: Inspect Freight Before Signing the Driver's Delivery Receipt
HVAC equipment is heavy and fragile. You (or an authorized adult representative) must be present at delivery to visually inspect all boxes, shrink wrap, and pallet banding BEFORE signing the driver's Bill of Lading (BOL) receipt.
- Check Box Condition: Inspect all sides of each cardboard box for punctures, crushed corners, or torn plastic wrap.
- Note Visible Damage on BOL: If any unit or box is damaged, instruct the delivery driver to write "DAMAGED UPON ARRIVAL - [Unit Name]" directly on the Bill of Lading receipt before signing.
- Refuse Severely Damaged Shipments: If a condenser or air handler is severely crushed, refuse delivery of that specific damaged item and notify MSSD support immediately at (562) 206-9481 or heretohelp@minisplitsystemsdirect.com.
- Report Concealed Damage Within 48 Hours: Unbox and inspect internal metal coils/fins within 48 hours of delivery to report any concealed transit damage.
4. Delivery Address Changes & Re-consignment
Address changes requested before freight carrier pickup are processed free of charge. If an address change is requested after the freight carrier has dispatched the shipment, carrier re-consignment fees will apply.
5. Returns & Exchange Policy Link
For complete details on order cancellations, return authorization (RMA) procedures, restocking terms, and eligible return windows, please review our official 30-Day Returns & Refunds Policy.
Have Questions About Your Order Shipment?
Contact our shipping specialist team via phone at (562) 206-9481 or email heretohelp@minisplitsystemsdirect.com.
Mini Split Systems Direct LLC | Monday – Saturday: 9:00 AM – 6:00 PM EST